66 IT Support Technicians jobs in the Philippines
Help Desk Representative
NCR Atleos
Posted 2 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
0
Help Desk Operator
Cagayan de Oro, Misamis Oriental
CBRE
Posted 2 days ago
Job Viewed
Job Description
Help Desk Operator
Job ID
Posted
03-Sep-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Cagayan de Oro - Misamis Oriental - Philippines
**JOB SUMMARY**
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
Contacts customer for additional information and communicating the steps in the work order process.
Runs, reviews, and distributes various customer service reports as necessary.
May generate and dispatch service request work orders for completion by vendors.
May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
Provides informal assistance such as technical guidance and/or training to co-workers.
Other duties may be assigned.
**SUPERVISORY RESPONSIBILITIES**
None
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**EDUCATION and EXPERIENCE**
High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
**CERTIFICATES and/or LICENSES**
None
**COMMUNICATION SKILLS**
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
**FINANCIAL KNOWLEDGE**
Ability to calculate simple figures such as percentages.
**REASONING ABILITY**
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
**OTHER SKILLS and ABILITIES**
Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
**SCOPE OF RESPONSIBILITY**
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Job ID
Posted
03-Sep-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Cagayan de Oro - Misamis Oriental - Philippines
**JOB SUMMARY**
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
Contacts customer for additional information and communicating the steps in the work order process.
Runs, reviews, and distributes various customer service reports as necessary.
May generate and dispatch service request work orders for completion by vendors.
May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
Provides informal assistance such as technical guidance and/or training to co-workers.
Other duties may be assigned.
**SUPERVISORY RESPONSIBILITIES**
None
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**EDUCATION and EXPERIENCE**
High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
**CERTIFICATES and/or LICENSES**
None
**COMMUNICATION SKILLS**
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
**FINANCIAL KNOWLEDGE**
Ability to calculate simple figures such as percentages.
**REASONING ABILITY**
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
**OTHER SKILLS and ABILITIES**
Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
**SCOPE OF RESPONSIBILITY**
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Analyst
Iloilo, Iloilo
RELX INC
Posted 2 days ago
Job Viewed
Job Description
Recommended Skills Functional Knowledge:
Applies analytical and technical skills to perform a variety of activities
Business Expertise: Has good understanding of how the team integrates with others
Leadership: Has no supervisory responsibilities
Problem Solving: Recognizes and solves routine problems that can occur in own work area with or without supervisory approval; evaluates and selects solutions from established operating procedures
Impact: Impacts the quality and quantity of own work
Interpersonal Skills: Uses communication skills and common courtesy to exchange information
Qualifications:
+ Bachelor's degree graduate of any course
+ at least completed 2 years in college with no back subjects.
+ 1-year Technical Support Experience
+ 2-years Customer Support Experience
+ Above Average Communication Skills
+ Can work on a shifting schedule
+ Amendable to work in a hybrid work set up
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Applies analytical and technical skills to perform a variety of activities
Business Expertise: Has good understanding of how the team integrates with others
Leadership: Has no supervisory responsibilities
Problem Solving: Recognizes and solves routine problems that can occur in own work area with or without supervisory approval; evaluates and selects solutions from established operating procedures
Impact: Impacts the quality and quantity of own work
Interpersonal Skills: Uses communication skills and common courtesy to exchange information
Qualifications:
+ Bachelor's degree graduate of any course
+ at least completed 2 years in college with no back subjects.
+ 1-year Technical Support Experience
+ 2-years Customer Support Experience
+ Above Average Communication Skills
+ Can work on a shifting schedule
+ Amendable to work in a hybrid work set up
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Engineer
Advanced Energy
Posted 2 days ago
Job Viewed
Job Description
Technical Support Engineer
**Position Title:** Technical Support Engineer
**About Advanced Energy**
Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.
**Responsibilities:**
+ Serve Americas and Europe customers at Call Center via phone, email or online chat for all Advanced Energy products, including technical or selling related query
+ Identify & record all inquiries clearly, and response on time accordingly
+ Provide technical documents and related information to customers
+ Recognize customer real needs and promote product & peripheral solution to most fit for customers requirement
+ Recommend our products cross to competitors, collect application/commercial information, track & follow up on selling potential
+ Support online remote/field trouble shooting for end customer
**Qualifications** :
+ BS Electrical or Electronics and Communications Engineering graduate
+ 3 years or above electronic product design or related tech-support/customer service experience
+ AC/DC or DC/DC power supply, photonics, PCM, ESD, ESVM or other related experience preferred
+ Overcome difficulty to accomplish work independently
+ Good interpersonal communication capability
+ Power design & application ability
+ Good customer service consciousness
+ Good written & oral expression skill
+ Good elaborative faculty, especially for trouble shooting & critical issue
+ Proficient computer skill, like MS Word, Excel, PPT etc；
+ Good sense on teamwork, positive working attitude & sense of responsibility
+ Good English communication skills
+ Able to work for afternoon and night shift
As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees in order to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.
**Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.**
**We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173 also known as the Data Privacy Act of 2012.**
**Position Title:** Technical Support Engineer
**About Advanced Energy**
Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.
**Responsibilities:**
+ Serve Americas and Europe customers at Call Center via phone, email or online chat for all Advanced Energy products, including technical or selling related query
+ Identify & record all inquiries clearly, and response on time accordingly
+ Provide technical documents and related information to customers
+ Recognize customer real needs and promote product & peripheral solution to most fit for customers requirement
+ Recommend our products cross to competitors, collect application/commercial information, track & follow up on selling potential
+ Support online remote/field trouble shooting for end customer
**Qualifications** :
+ BS Electrical or Electronics and Communications Engineering graduate
+ 3 years or above electronic product design or related tech-support/customer service experience
+ AC/DC or DC/DC power supply, photonics, PCM, ESD, ESVM or other related experience preferred
+ Overcome difficulty to accomplish work independently
+ Good interpersonal communication capability
+ Power design & application ability
+ Good customer service consciousness
+ Good written & oral expression skill
+ Good elaborative faculty, especially for trouble shooting & critical issue
+ Proficient computer skill, like MS Word, Excel, PPT etc；
+ Good sense on teamwork, positive working attitude & sense of responsibility
+ Good English communication skills
+ Able to work for afternoon and night shift
As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees in order to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.
**Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.**
**We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173 also known as the Data Privacy Act of 2012.**
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Representative
Pasig, Palawan
RingCentral
Posted today
Job Viewed
Job Description
**TECHNICAL SUPPORT REPRESENTATIVE**
- Handle and resolve customer inquiries, questions, complaints, and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
- Offer alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns.
- Adhere to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.
**REQUIREMENTS**:
- atleast collegiate education is required
- At least 1 year of working experience in Technical Support is required for this position
- Above Average English communication skills
- Basic Knowledge on VOIP, networking, routers and modems
- Strong customer service orientation
- Experience configuring, updating and supporting VOIP solutions in a multi-location environment
is a plus
- Ability to work efficiently in a highly demanding, team-oriented and fast paced environment
- Networking, IT or telecommunications certification is a plus
- Applicants must be amenable to working nightshifts
**PERKS & BENEFITS**
- WFH & Equipment Provided
- 30% Night Differencial
- Complete Govt Benefits
- HMO via Maxicare on the 1st day, Php 250k/year (3 FREE DEPENDENTS, same coverage)
- Dental coverage
- Out patient medicine reimbursements
- Rice Allowance
- Monthly incentives
- Performance increase
- Complete attendance incentives
- Internet allowance
**Job Types**: Full-time, Permanent
**Salary**: Up to Php45,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Employee stock ownership plan
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Work from Home: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical Support Representative: 1 year (preferred)
**Language**:
- English (preferred)
- Handle and resolve customer inquiries, questions, complaints, and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
- Offer alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns.
- Adhere to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.
**REQUIREMENTS**:
- atleast collegiate education is required
- At least 1 year of working experience in Technical Support is required for this position
- Above Average English communication skills
- Basic Knowledge on VOIP, networking, routers and modems
- Strong customer service orientation
- Experience configuring, updating and supporting VOIP solutions in a multi-location environment
is a plus
- Ability to work efficiently in a highly demanding, team-oriented and fast paced environment
- Networking, IT or telecommunications certification is a plus
- Applicants must be amenable to working nightshifts
**PERKS & BENEFITS**
- WFH & Equipment Provided
- 30% Night Differencial
- Complete Govt Benefits
- HMO via Maxicare on the 1st day, Php 250k/year (3 FREE DEPENDENTS, same coverage)
- Dental coverage
- Out patient medicine reimbursements
- Rice Allowance
- Monthly incentives
- Performance increase
- Complete attendance incentives
- Internet allowance
**Job Types**: Full-time, Permanent
**Salary**: Up to Php45,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Employee stock ownership plan
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Work from Home: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical Support Representative: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
4
Customer Technical Support
Booth & Partners
Posted today
Job Viewed
Job Description
Job Description
This is a remote position.
**About the Client**:
They make learning support accessible and convenient so that tutoring can be booked at a time that suits each child's schedule. Learning sessions take place live and online via our learning platform, which means students can log in from the comfort of home and work with their expert tutor without interrupting the family schedule.
All of their content is mapped to the Australian National Curriculum and is based on the unique learning needs of each individual. In this way, Cluey programs cover the topics each student is learning in class and specifically address each child's challenges. All sessions are recorded and can be re-watched for future reference, and parents can see what their child has learned.
Thanks to the online nature of our approach, they're able to source, train and quality check the best tutors from around Australia and make them available to any student, regardless of whether they live on a farm, in a big city, or in a small town between Milly Milly and Murgoo.
**Job Summary**:
Session Technical Support Officers are energetic team members who successfully manage and resolve customer and tutor technical issues that arise while using the Cluey Learning platform.
Session Technical Support Officer will also focus on driving a self-service customer and tutor experience, resolving the source of the queries and bugs with product and technology teams. The role is expected to be proactive in resolving risks before they become issues. In this role, you will also be expected to provide general customer and tutor support and continually look for ways to improve outcomes for customers and tutors.
**Responsibilities**:
Support new and existing students and tutors to successfully start and complete tutoring sessions.
Use decision trees for diagnosing, resolving, and documenting common hardware and software issues.
Ensure notes and follow-ups related to customer and tutor inquiries are managed per process and recorded in Salesforce in a timely, accurate, and professional manner.
Actively suggest improvements to streamline and automate workflows.
Educate tutors and customers on the benefits of self-service interactions.
Contribute to the maintenance of session support knowledge base articles, FAQs, and chat canned responses.
**Requirements**:
Experience working with and supporting various operating systems for
Experience working with and supporting various browsers such as
Familiarity with system firewalls, and anti-virus software with the knowledge to address any issues preventing access to Cluey sessions.
Familiarity with camera/microphone access and permissions on devices and web browsers.
Familiarity with remote-access software.
Excellent communicator, capable of explaining complex technical issues to customers quickly and easily, ensuring timely resolution of problems.
Minimum 2 years experience in customer service
Minimum 2 years experience in 1st and/or 2nd level IT support
**Benefits**:
**WHAT WE OFFER**:
Above-Industry Standard Compensation Package
Premium Healthcare Coverage and Life Insurance
Fun Monthly Employee Engagement Activities
Opportunities for Learning, Personality Development, and Career Advancement
Permanent Work from Home Opportunity
**Job Description**:
This is a remote position.
**About the Client**:
They make learning support accessible and convenient so that tutoring can be booked at a time that suits each child's schedule. Learning sessions take place live and online via our lear
This is a remote position.
**About the Client**:
They make learning support accessible and convenient so that tutoring can be booked at a time that suits each child's schedule. Learning sessions take place live and online via our learning platform, which means students can log in from the comfort of home and work with their expert tutor without interrupting the family schedule.
All of their content is mapped to the Australian National Curriculum and is based on the unique learning needs of each individual. In this way, Cluey programs cover the topics each student is learning in class and specifically address each child's challenges. All sessions are recorded and can be re-watched for future reference, and parents can see what their child has learned.
Thanks to the online nature of our approach, they're able to source, train and quality check the best tutors from around Australia and make them available to any student, regardless of whether they live on a farm, in a big city, or in a small town between Milly Milly and Murgoo.
**Job Summary**:
Session Technical Support Officers are energetic team members who successfully manage and resolve customer and tutor technical issues that arise while using the Cluey Learning platform.
Session Technical Support Officer will also focus on driving a self-service customer and tutor experience, resolving the source of the queries and bugs with product and technology teams. The role is expected to be proactive in resolving risks before they become issues. In this role, you will also be expected to provide general customer and tutor support and continually look for ways to improve outcomes for customers and tutors.
**Responsibilities**:
Support new and existing students and tutors to successfully start and complete tutoring sessions.
Use decision trees for diagnosing, resolving, and documenting common hardware and software issues.
Ensure notes and follow-ups related to customer and tutor inquiries are managed per process and recorded in Salesforce in a timely, accurate, and professional manner.
Actively suggest improvements to streamline and automate workflows.
Educate tutors and customers on the benefits of self-service interactions.
Contribute to the maintenance of session support knowledge base articles, FAQs, and chat canned responses.
**Requirements**:
Experience working with and supporting various operating systems for
Experience working with and supporting various browsers such as
Familiarity with system firewalls, and anti-virus software with the knowledge to address any issues preventing access to Cluey sessions.
Familiarity with camera/microphone access and permissions on devices and web browsers.
Familiarity with remote-access software.
Excellent communicator, capable of explaining complex technical issues to customers quickly and easily, ensuring timely resolution of problems.
Minimum 2 years experience in customer service
Minimum 2 years experience in 1st and/or 2nd level IT support
**Benefits**:
**WHAT WE OFFER**:
Above-Industry Standard Compensation Package
Premium Healthcare Coverage and Life Insurance
Fun Monthly Employee Engagement Activities
Opportunities for Learning, Personality Development, and Career Advancement
Permanent Work from Home Opportunity
**Job Description**:
This is a remote position.
**About the Client**:
They make learning support accessible and convenient so that tutoring can be booked at a time that suits each child's schedule. Learning sessions take place live and online via our lear
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist
Makati, National Capital Region
opentext
Posted today
Job Viewed
Job Description
**OPENTEXT - THE INFORMATION COMPANY**
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
**OPENTEXT - THE INFORMATION COMPANY**
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
**The Opportunity**:
Provide production monitoring of data, error analysis, as well as serves as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.
**You Are Great At**:
- Providing technical support responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification. Recreating customer issues & escalates to appropriate level.
- Working cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers. Submitting/providing ideas/suggestions for new content to knowledge base.
- Performing other/additional duties and projects that may be periodically assigned and may require on-call and weekend rotation.
**What it takes**:
- Working experience with Operating Systems (Unix/Linux and Windows).
- Working experience with Database (SQL,Oracle).
- Working experience with Active Directory.
- Electronic Data Interchange (EDI) knowledge preferred
- Must demonstrate effective English communication skills and the capability of delivering technical solutions to customers who may or maybe not be EDI savvy
**Additional Notes**:
**Global Job Posting Footers**:
- Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.
Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
**OPENTEXT - THE INFORMATION COMPANY**
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
**The Opportunity**:
Provide production monitoring of data, error analysis, as well as serves as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.
**You Are Great At**:
- Providing technical support responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification. Recreating customer issues & escalates to appropriate level.
- Working cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers. Submitting/providing ideas/suggestions for new content to knowledge base.
- Performing other/additional duties and projects that may be periodically assigned and may require on-call and weekend rotation.
**What it takes**:
- Working experience with Operating Systems (Unix/Linux and Windows).
- Working experience with Database (SQL,Oracle).
- Working experience with Active Directory.
- Electronic Data Interchange (EDI) knowledge preferred
- Must demonstrate effective English communication skills and the capability of delivering technical solutions to customers who may or maybe not be EDI savvy
**Additional Notes**:
**Global Job Posting Footers**:
- Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.
Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Representative
Baguio, Benguet
Gratitude Inc.
Posted today
Job Viewed
Job Description
Overview
Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.
**Responsibilities**:
- Provide excellent customer service through active listening
- Work with confidential customer information in a secure manner
- Aim to resolve issues on the first call by being proactive
- Appropriately and adequately communicate with customers
**Qualifications**:
- Filipino citizen or with equivalent legal status
- Proven oral and written English communication skills
- Strong logic and problem-solving skills
- Availability to work in various shifts
- Skill in using Windows operating systems
- Organization and work prioritization skills
- TP BGIO
**Job Types**: Full-time, Permanent
**Salary**: Php22,000.00 - Php24,000.00 per month
**Benefits**:
- Flextime
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
- Yearly bonus
COVID-19 considerations:
Always
Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.
**Responsibilities**:
- Provide excellent customer service through active listening
- Work with confidential customer information in a secure manner
- Aim to resolve issues on the first call by being proactive
- Appropriately and adequately communicate with customers
**Qualifications**:
- Filipino citizen or with equivalent legal status
- Proven oral and written English communication skills
- Strong logic and problem-solving skills
- Availability to work in various shifts
- Skill in using Windows operating systems
- Organization and work prioritization skills
- TP BGIO
**Job Types**: Full-time, Permanent
**Salary**: Php22,000.00 - Php24,000.00 per month
**Benefits**:
- Flextime
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
- Yearly bonus
COVID-19 considerations:
Always
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Representative
Cainta, Rizal
Gratitude Inc.
Posted today
Job Viewed
Job Description
Overview
Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.
**Responsibilities**:
- Provide excellent customer service through active listening
- Work with confidential customer information in a secure manner
- Aim to resolve issues on the first call by being proactive
- Appropriately and adequately communicate with customers
**Qualifications**:
- Filipino citizen or with equivalent legal status
- Proven oral and written English communication skills
- Strong logic and problem-solving skills
- Availability to work in various shifts
- Skill in using Windows operating systems
- Organization and work prioritization skills
- TP PRNQE
**Job Types**: Full-time, Permanent
**Salary**: Php22,000.00 - Php24,000.00 per month
**Benefits**:
- Flextime
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
- Yearly bonus
COVID-19 considerations:
Always
Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.
**Responsibilities**:
- Provide excellent customer service through active listening
- Work with confidential customer information in a secure manner
- Aim to resolve issues on the first call by being proactive
- Appropriately and adequately communicate with customers
**Qualifications**:
- Filipino citizen or with equivalent legal status
- Proven oral and written English communication skills
- Strong logic and problem-solving skills
- Availability to work in various shifts
- Skill in using Windows operating systems
- Organization and work prioritization skills
- TP PRNQE
**Job Types**: Full-time, Permanent
**Salary**: Php22,000.00 - Php24,000.00 per month
**Benefits**:
- Flextime
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
- Yearly bonus
COVID-19 considerations:
Always
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Representative
Taguig, National Capital Region
Gratitude Inc.
Posted today
Job Viewed
Job Description
Overview
Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.
**Responsibilities**:
- Provide excellent customer service through active listening
- Work with confidential customer information in a secure manner
- Aim to resolve issues on the first call by being proactive
- Appropriately and adequately communicate with customers
**Qualifications**:
- Filipino citizen or with equivalent legal status
- Proven oral and written English communication skills
- Strong logic and problem-solving skills
- Availability to work in various shifts
- Skill in using Windows operating systems
- Organization and work prioritization skills
- TP TGG
**Job Types**: Full-time, Permanent
**Salary**: Php22,000.00 - Php24,000.00 per month
**Benefits**:
- Flextime
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
- Yearly bonus
COVID-19 considerations:
Always
Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.
**Responsibilities**:
- Provide excellent customer service through active listening
- Work with confidential customer information in a secure manner
- Aim to resolve issues on the first call by being proactive
- Appropriately and adequately communicate with customers
**Qualifications**:
- Filipino citizen or with equivalent legal status
- Proven oral and written English communication skills
- Strong logic and problem-solving skills
- Availability to work in various shifts
- Skill in using Windows operating systems
- Organization and work prioritization skills
- TP TGG
**Job Types**: Full-time, Permanent
**Salary**: Php22,000.00 - Php24,000.00 per month
**Benefits**:
- Flextime
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
- Yearly bonus
COVID-19 considerations:
Always
This advertiser has chosen not to accept applicants from your region.
9