What Jobs are available for IT Support Technicians in the Philippines?

JOB DUTIES AND RESPONSIBILITIES:

• Backs-up completely the existing files of the existing/source computer prior reformatting.
• Installs operating systems (O/S), updates and drivers on the new/target computer.
• Loads or restores the backed-up files from the existing/source computer to the new/target computer.
• Installs the standard bank software, applications and images to the new/target computer.
• Installs the non-standard bank software, applications and images present from the existing/source computer to the new/target computer.
• Registers licenses of end-user computing resources, including but not limited to O/S, software and applications.
• Installs the standard bank endpoint protection of end-user computing resources.
• Configures security settings of computers consistent with the Bank's security requirements.
• Ensures correctness of recipients' details and package labels before deployment.
• Deploys end-user computing resources on a prescribed schedule.
• Labels the end-user computing resources with Decal Codes.
• Prepares all the required documents for deployment.
• Re-setups, re-configures, re-formats and/or re-installs the bank's end-user computing resources, as necessary.
• Installation and deployment of endpoint security solution
• Preventive maintenance of computer hardware and software.

JOB QUALIFICATIONS:

• 1 year prior experience in DSE or related field.
• Graduate of a Bachelor's Degree in IT or any technical related courses.
• Proficient in desktop hardware and software systems troubleshooting.
• Onsite Support Experience
• Knowledgeable on how to reimage/clone windows
• Experience in installing antivirus (Trend Micro) deployment.
• Experience in upgrading Windows 7 to 10/11.
• Has knowledge of basic networking concepts
• Knowledgeable in deployment of desktop and laptop (main and branches)
• Assemble and dissemble Desktop
• Experience in MS Office Application
• Capable of following different procedures as per client requirements
• Communicate fluently in English and Tagalog
• Exceptional time-management and multitasking abilities
• Has customer service and rapport building skills.
• Strong problem-solving and interpersonal skills
• Intermediate in analytical and organizational skills with strong attention to detail.
• Has a customer-oriented personality
• Has flexibility in fieldwork

Job Type: Full-time

Pay: Php23,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Education:

• Bachelor's (Required)

Experience:

• Technical support: 1 year (Required)

Work Location: In person

The Help Desk Support is responsible for handling and coordinating all service requests related to office facilities, administrative support, and general inquiries. The role requires excellent communication, organization, and customer service skills to ensure smooth day-to-day operations and efficient service delivery within the organization.

Qualifications:

• Bachelor's degree in Tourism, Hospitality Management, or any related field.
• Prior experience in facilities management, property management, hospitality, or a related field.
• Effective verbal and written communication skills.
• Ability to interact professionally with clients, staff, and vendors.
• Strong organizational and multitasking skills; able to manage conflicting priorities.
• Customer-oriented with a proactive and professional approach to service.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Knowledgeable in proper email etiquette.

Key Duties and Responsibilities:

• Manage and monitor requests from various departments through the ticketing system, including:
• a. Room reservationsb. Requests for set-up (projector, AV, sound system, etc.)c. Pedestal, room, or cabinet key requestsd. Other office-related service requests
• Process the printing of workstation nameplates for new, transferring, or existing employees.
• Handle and process access requests for office areas or systems.
• Endorse all messenger and shipping requests to the appropriate departments.
• Manage the release and monitoring of office and medical supplies.
• Coordinate with vendors, facilities staff, and internal departments to ensure timely resolution of requests.
• Maintain accurate records of requests and ensure proper documentation for all transactions.

Job Type: Full-time

Work Location: In person

We Are Hiring: Customer Care Support

Qualifications:

• Willing to work on a graveyard shift
• Fixed weekend off
• With or without experience
• Bachelor's degree holder (any course)
• Willing to be assigned at BGC, Taguig

Job Type: Full-time

Pay: Php695.00 per day

Benefits:

• Life insurance

Work Location: In person

Summary

Qmulus Solutions is a Virtual Staffing Solution based in Victoria, BC, Canada. We continue to grow our offshore team in the Philippines, and we are looking for a Help Desk Engineer to join our team.

Job Description

• Provides technical support to users by troubleshooting problems and maintaining workstation and LAN performance
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
• Responding to queries on the phone, via email, in person, or through remote access
• Offers technical assistance on the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software
• Daily administrative tasks, documentation, reporting, and communicating with the relevant departments in the organization
• Running reports and analyzing common complaints and problems
• Trains other staff on troubleshooting and diagnosing problems
• Gains feedback from customers to improve training methods

Job Specification

• A background in Computer/Software Engineering or Computer Science is preferred, but open to non-conventional degrees and education if abilities can be demonstrated
• At least 5 years of help desk experience
• A strong working knowledge of computer systems, active directory, hardware, and software
• Good problem-solving, analytical, and teamwork skills
• Excellent communication and interpersonal skills
• An openness to learning new technologies
• Customer-oriented and patient
• In-depth knowledge of operating system internals and hardening
• Experience in deploying, installing, and configuring antivirus tools and applications
• Understanding of authentication, authorization, and directory services
• Strong understanding of cloud platforms and how they integrate into security models
• A high level of professionalism and the ability to collaborate and work effectively with all stakeholders
• Ability to maintain strict confidentiality, exercise initiative, diplomacy, and discretionary judgment
• Ability to work under pressure and manage competing priorities and demands
• Strong attention to detail with an analytical mind and outstanding problem-solving skills

Educational Background

' - Graduate in any discipline

• Basic computer knowledge required (MS- Office Applications)

• Proven ability to adapt to new tools by applying logical approach

• Work experience as per the job grade.

Work Experience

The Tier 1 HR Helpdesk Client Manager is required to lead teams responsible for

managing Tier 1 HR related queries from the client employees, line managers, vendors

and other 3rd parties basis the procedures defined, instructions provided and the

knowledge base available. These queries relate to HR Policies, Employee Data

Management, Payroll, Benefits, Learning and Development, T&A and other HR related

topics. These queries should be managed in the specified time and with mandated

level of accuracy with focus on first time closure. Responsible to ensure Service Levels

and contractual compliance are adhered to.

This role requires mandatory periodic rotational shifts on 24/7 basis

5 days Work from office is mandatory requirement of the role

Knowledge and Experience

'- Excellent understanding of various processes of core HR Operations

• Experience in Leading teams managing Tier 1 HR helpdesk for UK, Europe or US

Employees

• Should have experience in using Workflow / case management tools like ServiceNow,

Remedy etc.

• Good understanding of various HR Systems/ applications

• Basic understanding of MIS

• Good understanding of Quality Methodology and tools

• Good understanding of Service level agreements and contractual compliance

requirements

• Should have good Excel and Presentation skills

• Should have excellent client and stakeholder management skills

Behavioral Attributes

' - Excellent written and verbal communication skills

• Excellent probing, problem-solving, decision making and negotiation skills.

• Logical and efficient, with keen attention to detail.

• Strong customer service orientation.

• Effective Troubleshooting skills.

• Learning agility – Aptitude to venture in to unknown territories.

• Good researching skills

Core Role Responsibilities

' - Lead teams providing Tier HR helpdesk support to the Employees, Line Managers,

Vendors and 3rd parties

• Team management, Team engagement and Succession planning

• Ensure appropriate staffing as required

• Financial and contract Management

• Ensure policies and procedures are followed and Zero noncompliance across the

engagement

• Ensure the Service Levels are met consistently

• Ensure data privacy requirements are followed with upmost focus. Drive regular

awareness

• Maintains and improves quality results by adhering to standards and guidelines;

recommending improved procedures

• Manage expectations from client stakeholders and internal leadership

• Prepare and present data in internal and client governance forums.

• Ability to drive a culture of high performance, continuous improvement and motivate

the teams

• Gather insights from the customer regarding seasonal spike in volumes, forecasting

and arrange appropriate staffing

Language requirement

English

Advanced World Systems Inc. is hiring a Full time Help Desk Support role in Cebu City, Central Visayas. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Evening
• Tuesday: Morning, Evening
• Wednesday: Morning, Evening
• Thursday: Morning, Evening
• Friday: Morning, Evening

Command Center/Helpdesk
Job description:
  The Command Center Team is the central point of contact for all support,
troubleshooting & incident management. They are considered the first responders
and ensure issues & escalations are attended to promptly. 
The Command Center team will liaise with the engineering & application
departments to resolve problems or inquiries, both internal and external
customers. It will comprise multiple team shifts to handle the 24/7, including
holidays and weekends operations.
Responsibilities: 
Keep track of the customer queries and resolve the issues as early as
possible. 
Ensure that all alerts, escalations, and issues are attended to, resolved, and
documented timely. 
Stay well-informed of failures, issues, and business readiness of the company
and customers being supported 
Update and monitor the regular daily business readiness tracking 
Regular reporting of the day-to-day issues encountered by internal and
external stakeholders 
Regularly reviewing existing systems and making recommendations for
improvements
Work with a team of technical support engineers and specialists. 
You will be working on a 24/7 shift (including holidays and weekends). 
Team's best practices and methodologies 
Reports directly to the Command Center Engineering Manager of the Platform
Department
with experience in Linux/Windows serves
at least 7 years related experience
willing to work onsite

A7 Recruitment Corporation is hiring a Casual/Temporary Help Desk Support role in Salcedo Village, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning
• Tuesday: Morning
• Wednesday: Morning
• Thursday: Morning
• Friday: Morning
• Expected salary: ₫100,000 - ₫130,000 per month

Work Details:

• Title: Japanese IT Service Desk Level 1
• Job Type: 7-month Project-Based
• Work Setup: 1x a month RTO in Giga Tower, Bridgetowne, QC
• Shift: 8:00AM to 5:00PM MNL

Required Qualifications:

• Minimum 1 year IT Service Desk background
• Experience using ServiceNow
• Experience providing chat and voice support for Japanese and English markets
• Above average communication skills
• Education: Completed at least 2nd year in College

We are looking for a Level 1 IT Help Desk Specialist to join our team. This role is perfect for someone who is detail-oriented, tech-savvy, and eager to support end-users with their day-to-day IT needs.

Responsibilities:

• Handle employee onboarding and offboarding (account setup, access, etc.)
• Perform password resets and resolve account lockouts
• Install and configure required software (Microsoft Office, Adobe, and other company-specific tools)

• Provide basic troubleshooting for:

• Disk drive space issues

• Camera, keyboard, or monitor problems

• Network connectivity & website access

• Printer and Wi-Fi issues

• Shared/mapped drive access problems

Work Setup: Remote

Work Hours: 20 hours per week

Part-Time Employment

Night Shift

Duties & responsibilities:

This role will work directly with the Senior Director of Supply Chain Management Procurement. Supervise Senior Analysts that will be involved in supporting Procurement team in Asia Pacific Region to construct schedules of a contract, reviewing Supplier departures, and liaising with legal. Developing and updating key tools and resources to support the business will add value and efficiency to JLL and its Clients

Team Lead will ensure that the following scope will be managed effectively by the team:

• Facilitate contract requests via a centralised contract register. Manage incoming requests to prioritise and meet client time frames
• Provide guidance to the business regarding key contractual considerations in collaboration with legal and support team
• Monitor expiring contracts and provide notification to the business including engaging with Sourcing & Procurement as required to identify any resourcing required.
• Reviewing supplier departures but not negotiating with the vendors. Liaise with key stakeholders internally and externally to get the best outcome for JLL and the Clients.
• Develop an understanding of the business environment in which JLL operates
• Proactively develop and maintain effective internal relationships to facilitate the achievement of business goals.
• Work with internal stakeholders to achieve value-based outcomes and minimise risk to JLL.
• The Analyst will be measured against the following key objectives:

Provide support to our Procurement team in Asia Pacific region

Ability to monitor and deliver timely request to meet business demands

Able to manage multiple competing priorities with a high-level attention to detail

Sense of urgency, self-starter

• Monitor third party risk in relation to contract set up with any support being provided by the local team
• Ability to communicate effectively with suppliers, internal customers, management and peers.
• Maintain up to date and accurate records / logs of correspondences and documentation.
• Identify and escalate priority issues, follow-up where necessary. Support ad-hoc projects.

Performance objectives

Leadership:

• Leads by example
• Demonstrated rapid "get going" capability
• Capacity to achieve results within tight resource availability
• Team player with the confidence to constructively challenge the status quo

Personal Effectiveness:

• Sets targets for self, and monitors and manages own performance with the guidance from their direct supervisor
• Monitors progress against own performance measures and achieves results with regular consultation from their direct supervisor

Decision Making:

• Makes suggestions for solutions that resolve problems or improve operations
• Actively searches out improvement opportunities and implements them after consulting on strategy and options with their direct supervisor

Relationship Building:

• Conducts open, collaborative relations with superiors, peers & clients
• Gains respect of JLL people and clients
• Ability to manage and see links across a diverse range of activities

Communication:

• Communicates effectively with superiors, peers and clients
• Listens effectively and communicates through actions and example
• Strong communications and relationship skills with the ability to relate to, understand and command respect from subject matter experts
• Well-developed internal consulting skills, displaying strong analytical thinking, problem solving, and negotiation ability

Key Skills

• Proven work experience as a team leader or supervisor
• In-depth knowledge of performance metrics
• Excellent communicator, Decision making skills and good presentation skills
• Proficient in MS Office skills, highly skilled in MS Excel, analytical and reporting skills

Sounds like you? To apply, you need to have:

• Relevant work experience with exposure in project management and construction projects will be highly regarded.
• Demonstrated ability to work in a multi-disciplinary team
• Ability to manage and prioritize multiple projects with competing timelines
• Demonstrates a sense of urgency in completing objectives on time
• Flexible attitude, team player, detail-oriented
• Relationship builder both externally & internally
• Excellent verbal and written skills with the ability to communicate at all levels within the organization
• Can work effectively both independently and in a team

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.

We will also require you to register in our career site: to capture your details in our system.

Apply today

To ensure that you progress the soonest with your application please have basic pre-employment requirements ready (NBI clearance, official transcript of records, government IDs, etc.).

Job Type: Full-time

Pay: Php50, Php60,000.00 per month

Application Question(s):

• How much is your expected salary?

Experience:

• Ticket management: 3 years (Required)
• Reporting and Data Management: 3 years (Required)

Work Location: In person