9,837 IT Supervisor jobs in the Philippines

Job Summary: The Front Desk Supervisor oversees the daily operations of the front desk, ensuring that guests receive exceptional service from check-in to check-out. This role involves supervising front desk staff, handling guest concerns, maintaining service standards, and coordinating with other departments to deliver a seamless guest experience.

Job Description:

• Ensure outstanding customer care at all times. (Responds in a professional and courteous manner)
• Responds to telephone and in-person inquiries (reservations, and guest concerns) and take accurate messages and relay them promptly to the appropriate personnel.
• Monitor and update front office/hotel log book.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Prepare and update documents, reports (Daily marketing sheet, Daily sales report, etc.), and presentations.
• Collaborate with various departments to ensure smooth operations and effective communication.
• Train, direct the work of, resolve issues/problems, coach, counsel the front desk team members to ensure a quality operation.
• Perform any other tasks assigned

Qualification:

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field (preferred but not strictly required).
• At least 1-2 years of experience in front desk operations or guest services, with at least 1 year in a supervisory or leadership role.
• Strong knowledge of hotel front office procedures, reservations systems, and guest relations.
• Excellent communication and interpersonal skills, with the ability to handle guest complaints professionally.
• Strong organizational and multitasking abilities, with attention to detail.

Job Type: Full-time

Pay: From Php15,000.00 per month

Benefits:

• Flexible schedule

Education:

• Bachelor's (Required)

Experience:

• Supervisory: 1 year (Required)

Work Location: In person

Responsible for leading the Guest Service Associate team by overseeing shift operations, scheduling staff, auditing performance, and ensuring a high level of guest service across all shifts. This role requires a proactive, hands-on leader who can adapt to operational needs and uphold service excellence.

Primary Duties and Responsibilities:

• Supervise and support the GSA team during all operational hours.
• Conduct audits to ensure GSAs adhere to operational procedures and service standards.
• Cover shifts in the absence of GSAs to avoid service gaps.
• Review shift reports and investigate any reported issues or concerns.
• Actively participate in team training, coaching, and performance evaluations.
• Coordinate with other departments to resolve guest issues or special requests.

Job Types: Full-time, Permanent

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person

Responsible for overseeing the daily operations of the front desk, ensuring excellent guest service, and assisting the Front Office Manager in managing the team. Handle check-ins, check-outs, reservations, guest request, and resolve any issue to ensure a smooth and welcoming experience for guests.

Supervise front desk team.

Oversee daily front desk operations, ensuring efficiency and accuracy.

Coordinate with other departments to fulfill guest needs.

Train, guide, and motivate front office staff.

Assist in preparing reports related to occupancy, revenue, and guest satisfaction.

Job Type: Full-time

Work Location: In person

The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk to ensure smooth guest check-in and check-out processes, excellent customer service, and compliance with company policies and procedures. This role supervises front desk staff, provides training and guidance, and resolves guest concerns promptly to maintain a high level of satisfaction.

Key Responsibilities:

• Supervise, train, and schedule front desk and receiptionist associates to ensure efficient daily operations.
• Oversee guest check-in, check-out, reservations, and room assignments.
• Ensure excellent customer service standards and handle guest complaints or requests promptly and professionally.
• Monitor front desk performance and provide coaching to team members.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
• Maintain accurate records of reservations, room availability, and guest accounts.
• Assist in managing cash handling, billing, and financial transactions at the front desk.
• Enforce residences policies, safety, and security procedures.
• Prepare daily reports and assist the General Manager in administrative tasks.
• Ensure the lobby and front desk areas remain clean, welcoming, and organized.

Qualifications:

• Bachelor's degree in Hospitality Management or related field (preferred).
• At least 2–3 years of experience in front office operations, with 1 year in a supervisory role.
• Strong leadership, communication, and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Ability to work flexible hours, including nights, weekends, and holidays.

Job Type: Full-time

Pay: Php35, Php45,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Promotion to permanent employee

Work Location: In person

Deals Desk Supervisor

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We're currently looking for Deals Desk Supervisor:

Responsibilities:

1. Team Leadership & Management

2. Lead, mentor, and develop a team of Deal Desk Analysts, fostering a high-performance and collaborative environment.

3. Manage daily Deal Desk operations, including workload distribution, prioritization of requests, and adherence to service level agreements (SLAs).
4. Conduct regular performance reviews, provide constructive feedback, and identify training needs for the team.

5. Assist with onboarding of new Deal Desk Analysts, ensuring they are proficient in company policies, systems, and deal processes.

6. Deal Management & Execution

7. Oversee the review, structuring, and approval of complex and non-standard deals, ensuring compliance with company policies, pricing guidelines, and revenue recognition principles.

8. Act as an escalation point for Deal Desk Analysts on challenging deal scenarios and exceptions.
9. Collaborate with sales, legal, finance, and other stakeholders to facilitate deal closure and resolve any issues.

10. Ensure accuracy and completeness of deal documentation and pricing in CRM and CPQ systems.

11. Process Improvement & Optimization

12. Identify opportunities to streamline Deal Desk processes, improve efficiency, and enhance the overall sales experience.

13. Develop and implement best practices for deal structuring, pricing, and contract management.
14. Work closely with IT and Sales Operations to optimize CRM, CPQ, and other relevant systems.

15. Contribute to the creation and maintenance of Deal Desk policies, playbooks, and training materials.

16. Reporting & Analytics

17. Monitor and analyze Deal Desk performance metrics (e.g., deal velocity, error rates, sales satisfaction) to identify trends and areas for improvement.

18. Provide regular reports to management on Deal Desk performance and key insights.

19. Utilize data to make informed decisions and drive strategic initiatives.

20. Sales Enablement & Collaboration

21. Partner with sales leadership to understand strategic priorities and provide proactive support.

22. Educate sales teams on deal desk processes, pricing policies, and compliance requirements.
23. Build strong, collaborative relationships with sales representatives and other internal stakeholders.

Qualifications:

Education & Experience

• Bachelor's degree in Business Administration, Finance, Economics, or a related field. (2 years undergraduate - is preferred but not required)
• Minimum of 4 years of experience in a Deal Desk, Sales Operations, or Finance role, with at least 2 years in a supervisory or leadership capacity.
• Proven experience working with CRM (e.g., Salesforce) and CPQ systems.
• Strong understanding of contract management and order processing.
• Experience with various pricing models (e.g., subscription, usage-based, tiered).
• Knowledge of revenue recognition principles and their impact on deal structures.

Skills

• Excellent analytical and problem-solving skills, with the ability to navigate complex deal scenarios.
• Exceptional communication and interpersonal skills, with the ability to influence and negotiate effectively with diverse stakeholders.
• Strong leadership and team management abilities.
• High proficiency in Microsoft Excel for financial modeling and data analysis.
• Detail-oriented with a strong focus on accuracy and compliance.
• Ability to thrive in a fast-paced, high-pressure, sales-driven environment.
• Strategic thinker with a strong business acumen.

RingCentral's Global Ops team works collaboratively to provide cohesive support and strategy that build, nurture and lead all aspects of the business. RingCentral has become the leading global cloud-based communications provider because it is not just selling solutions; it is changing the nature of communications.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.

By completing your application for this role, you:

• Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities
• Have read and agreed to our Data Privacy Policy

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.

Qualifications:

• Graduate of any business-related courses.
• Must have at least 3 years of related experience in handling Front Office.
• With good communication skills (both oral and written) and excellent customer relations
• Willing to work on shifts and must be a resident of Subic or nearby towns.

Job Types: Full-time, Permanent

Pay: Php20, Php22,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• On-site parking
• Staff meals provided

Work Location: In person

Responsible for leading the Guest Service Associate team by overseeing shift operations, scheduling staff, auditing performance, and ensuring a high level of guest service across all shifts. This role requires a proactive, hands-on leader who can adapt to operational needs and uphold service excellence.

Primary Duties and Responsibilities:

• Supervise and support the GSA team during all operational hours.
• Conduct audits to ensure GSAs adhere to operational procedures and service standards.
• Cover shifts in the absence of GSAs to avoid service gaps.
• Review shift reports and investigate any reported issues or concerns.
• Actively participate in team training, coaching, and performance evaluations.
• Coordinate with other departments to resolve guest issues or special requests.

Job Type: Full-time

Pay: Php15, Php20,000.00 per month

Benefits:

• Company Christmas gift
• Employee discount
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Work Location: In person

To lead our front office team at our luxury resort. In this pivotal role, you will be responsible for delivering exceptional guest service, overseeing daily front desk operations, and supporting staff to ensure an elevated guest experience that reflects the resort's brand standards.

Key Responsibilities:

• Supervise daily front desk operations, ensuring smooth and efficient check-in/check-out processes.
• Provide leadership, coaching, and training to front desk agents and concierge staff.
• Act as the main point of contact for guest inquiries, concerns, or special requests; resolve issues promptly and professionally.
• Monitor and maintain accuracy of room availability, reservations, and billing systems.
• Ensure guest satisfaction by upholding service excellence standards and handling VIP arrivals and special accommodations with discretion.
• Collaborate with housekeeping, bell services, and other departments to ensure seamless guest experiences.
• Maintain a strong presence in the lobby, engaging with guests and offering assistance as needed.
• Assist in scheduling, performance evaluations, and development of the front desk team.
• Generate shift reports and assist management with audits, reporting, and shift handovers.
• Uphold brand image and resort policies in all interactions.

Qualifications:

• Minimum 2 years of front desk experience in a luxury hotel or resort setting; at least 1 year in a supervisory role preferred.
• Strong leadership, communication, and conflict resolution skills.
• Exceptional customer service and interpersonal abilities.
• Proficient in property management systems (e.g., Opera, Maestro, or similar).
• Flexible schedule availability, including evenings, weekends, and holidays.
• Professional appearance and demeanor consistent with a luxury hospitality environment.
• Ability to multitask and stay calm under pressure.

Preferred Qualifications:

• Degree or diploma in Hospitality Management or related field.
• Multilingual abilities a plus.
• Familiarity with Forbes Travel Guide or AAA Five Diamond service standards.

Benefits:

• Competitive salary and performance bonuses
• Employee discounts on rooms, dining, and spa services
• Opportunities for advancement within a luxury hospitality group
• Health, dental, and vision insurance (if applicable)
• Paid time off and vacation benefits

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Free parking
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Work Location: In person

The Front Desk Supervisor is responsible for leading the Guest Service Associate (GSA) team by overseeing shift operations, scheduling staff, auditing performance, and ensuring a high standard of guest service across all shifts. This role requires a proactive, hands-on leader who can adapt to operational needs while upholding service excellence.

Primary Duties and Responsibilities

• Supervise and support the GSA team during all operational hours.
• Conduct audits to ensure compliance with operational procedures and service standards.
• Provide shift coverage in the absence of GSAs to avoid service gaps.
• Review shift reports and address any issues or concerns raised.
• Participate actively in training, coaching, and performance evaluations.
• Coordinate with other departments to resolve guest concerns and special requests.

Reports and Compliance

• Prepare Incident Reports (IR) for any non-compliance of the GSA team.