84 IT Service Transition jobs in the Philippines

OVERALL PURPOSE
:

The Transition Manager plays a critical role in overseeing the strategic execution of key initiatives across the operations landscape. This role is responsible for managing the portfolio of projects aligned with business priorities, ensuring effective governance, visibility, and value delivery. The ideal candidate will drive cross-functional coordination, monitor project performance, mitigate risks, and support the transformation agenda across geographies.

Portfolio Management:

• Lead the planning, prioritization, and governance of operations projects and initiatives aligned to strategic goals.
• Maintain the enterprise portfolio roadmap and ensure alignment with business capacity and resource availability.
• Develop and maintain dashboards and reports to provide visibility into initiative health, benefits realization, and delivery risks.

Project Management & Execution:

• Drive end-to-end delivery of complex, cross-functional projects within scope, timeline, and budget.
• Develop detailed project plans, charters, status reports, and risk mitigation strategies.
• Ensure adherence to standard project management methodologies and frameworks (Agile/Waterfall/Hybrid).

Stakeholder Engagement & Communication:

• Partner closely with operations leaders, enabling teams (WFM, QA, Training), technology, and other support functions to ensure initiative success.
• Facilitate executive updates and steerco reviews with clear progress narratives and decision-making inputs.
• Communicate proactively with stakeholders to manage expectations and foster collaboration.

Process Improvement & Value Delivery:

• Identify opportunities to streamline processes, eliminate redundancies, and enhance operational efficiency.
• Track and report on benefits realization, including financial and non-financial impact across initiatives.
• Support change management efforts to ensure smooth adoption and sustainability of new solutions.

Handling of identified requirements/tasks deemed necessary

Core Competencies
:

• Strong analytical and problem-solving skills
• Attention to detail and a focus on data accuracy
• Effective time management and ability to prioritize tasks under pressure
• Proactive and results-driven approach to operational challenges
• Strong collaboration and communication skills to work with cross-functional teams
• Excellent communication skills with the ability to translate complex data into actionable insights for non-technical stakeholders

Minimum Qualification:

• Bachelor's degree in Business, Operations, Industrial Engineering, or related field
• 5+ years of work experience with preferred project and portfolio management in an operations or contact center environment
• Experience tracking and reporting operations compliance metrics
• Strong knowledge in delivering complex initiatives
• Strong analytical, organizational, and leadership skills
• Excellent communication and stakeholder management abilities
• Proficiency in project management tools (e.g., MS Project, Smartsheet, JIRA, Asana) and MS Office Suite preferred
• PMP, Prince2, or Agile/Scrum certification preferred
• Strong communication and collaboration skills, particularly when working cross-functionally
• Must be Work From Home enabled, and with stable internet connection (at least 25mbps)

Requisite Skills

• Strong knowledge of ITIL v4 Service Transition, Change and Release Management.
• Familiarity with system design for maintainability and observability i.e. Dynatrace.
• Strong stakeholder management and facilitation skills.
• Excellent documentation and reporting ability.
• Risk management and governance expertise.
• Strong ServiceNow Experience
• Relevant Experience
• 8-10 years in IT service delivery, transition management, or related leadership roles.
• Proven experience managing cross-functional handovers in large-scale IT programs.
• Background in both application development and operations or support is highly desirable.

Responsibilities:

• Ensure Application Development incorporates supportability, observability, and maintainability practices e.g., logging, monitoring, coding standards.
• Review solution designs and delivery plans for operational readiness.
• Define transition scope, timelines, milestones, and acceptance criteria.
• Facilitate cross-team coordination such as Application Development, Operations, QA, business stakeholders.
• Conduct transition readiness assessments prior to Go-Live.
• Oversee the execution of the handover process between Application Development and Operations or Support.
• Track and report transition status, risks, and issues to leadership.
• Capture lessons learned and ensure improvements are applied to future transitions.

The role of the Transition Manager is to support and coordinate business and technical projects of moderate and large scope and complexity through all phases of initiation, development, and implementation. Transition Manager play a critical role in ensuring that transitions are executed smoothly, efficiently, and in alignment with organizational goals. By managing risks, coordinating cross-functional teams, and ensuring compliance with standards, they help drive sustainable growth and operational resilience—key pillars of our mission to deliver reliable, high-quality service to our business units and stakeholders.

Position Responsibilities:

• Transition and project management of initiatives related to location strategy, continuous improvement of processes, promoting digitization and expense reduction initiatives.
• Execution and support of the Company, Divisional and Operations strategy.
• Work with clients to define and manage the scope, strategy, requirements, and implementation of transitions and projects.
• Develop cost-benefit analyses for project initiatives.
• Ensure that assigned projects are completed within budgets and schedules while meeting client business objectives.
• Identify, analyze, mitigate, document, and control project risks.
• Provide effective and regular communication within the project team, stakeholders, sponsors, and management.
• Manage client and team expectations and relationships.
• Identify resource needs for the project and establish roles, expectations, and goals with team members.
• Coordinate in establishing contract terms and conditions and ensure compliance in the scope of work and KPIs.
• Conduct After-Action-Reviews.

Shared Responsibilities:

• Share best practices and initiatives with other functional areas in Operations.
• Ensure delivery of services from key vendors.
• Customer Experience
• Process Improvement and Expense Management
• Compliance and Risk Management

Required Qualifications:

• At least 3-5 years transition or project management experience
• 5 – 7 years' experience in BPO, shared services or financial services
• Post-secondary education and equivalent business experience
• Thorough understanding of products, administration compliance, operations and systems including business desktop applications, and relevant financial products.
• Ability to think strategically, assess alternatives for short and long-term impacts and act decisively.
• Knowledge of transition and project planning and tracking tools
• Excellent analytical and problem-solving skills
• Strong presentation and written communication skills

Preferred Qualifications:

• People Management / Leadership Skills
• PMP Certification

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

• Ensure that the team is well-functioning and motivated
• Ensure that there is the right competence within the team and that learning journey are defined- Enabling and supporting the Senior AtR Specialist or PTP Specialist in their roles as First Point of Contact
• Responsible for reviewing and prioritizing upcoming tasks for the team on weekly basis
• Ensure that OWoM meetings are booked for all entities
• Support the implementation of improvements to processes and tools
• Continuously improve processes and ways of working
• Participate in projects for the Regional Center of Excellence Team
• Monitoring of performance indicators (KPI:s) for entities supported

QUALIFICATIONS:

• Bachelor's Degree in Finance, Business Administration or related field is required, as well as proven extensive knowledge in IFRS
• Solid accounting and finance experience, ideally within multinational companies
• Proficiency in English and excellent communication skills, both verbal and written
• Expertise in Microsoft Office tools (Outlook, Excel and PowerPoint), and ERP systems like M3 or SAP is essential

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• 13th month salary
• Performance bonus

Job Types: Full-time, Permanent

Benefits:

• Company Christmas gift
• Company events
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Transportation service provided
• Work from home

Work Location: In person

Job Summary

Transition Manager lead and oversee all aspects of project development and implementation across a number of complex transition projects, including preparing business cases and project plans, establishing appropriate governance, identifying, allocating and managing resources, and meeting reporting requirements, to ensure project outcome are achieved on time, on budget, to quality standards and in line with the cluster project management methodology.

A.    General Responsibilities:

• Liaise across different departments with regard to the company's transition activities and needs.
• Develop and implement strategies and tools for the continuous monitoring and evaluation of projects, including risk and contingency management, benefits realization, and project impact and quality measures, to identify and address issues and assess project progress and overall effectiveness.
• Deliver all transition management programs in line with an efficient and effective scheme suitable to the needs of the project; Manage the process through best practice methodology and schematics (Risk Analytics, Cost Saving Measures, Issue Resolution, Performance Review and Compliance).
• Formulate and devise project schematic plans and tools to ensure a smooth transition process; Oversee and serve as transitions champion for multiple programs across different sites.
• Operationalize the transition process upon proper dissemination of the changes to directly concerned departments; and provide necessary project reviews, suggestions and proposals should the need arise.
• Manage the cost expenditures relevant to the transition process; And ensure that all costs are accorded and utilized in a manner that is relative to the project need
• Manage the day-to-day activities and roles of the transitions team and oversee the development and process of the projects and extend communication through reporting to stakeholders and other entities

Qualifications

• Bachelor's degree in project management, Facilities Management or related fields
• With strong business acumen.
• 10+ years of facility management experience of transition management or consulting experience.
• have handled soft and hard services.
• Proficient in Microsoft Office
• Analytical and problem-solving mindset
• Ability to work across multiple departments and develop excellent working relationship with internal or external clients.
• Proven superior attention to detail.
• Self-starter who is goal-oriented, highly motivated and excels in a fast-paced environment.
• Exceptional verbal and written communication skills
• Strong public relations skills
• Can start immediately.

The role of the Transition Manager is to support and coordinate business and technical projects of moderate and large scope and complexity through all phases of initiation, development, and implementation. Transition Manager play a critical role in ensuring that transitions are executed smoothly, efficiently, and in alignment with organizational goals. By managing risks, coordinating cross-functional teams, and ensuring compliance with standards, they help drive sustainable growth and operational resilience—key pillars of our mission to deliver reliable, high-quality service to our business units and stakeholders.

Position Responsibilities:

• Transition and project management of initiatives related to location strategy, continuous improvement of processes, promoting digitization and expense reduction initiatives.
• Execution and support of the Company, Divisional and Operations strategy
• Work with clients to define and manage the scope, strategy, requirements, and implementation of transitions and projects.
• Develop cost-benefit analyses for project initiatives.
• Ensure that assigned projects are completed within budgets and schedules while meeting client business objectives.
• Identify, analyze, mitigate, document, and control project risks.
• Provide effective and regular communication within the project team, stakeholders, sponsors, and management.
• Manage client and team expectations and relationships.
• Identify resource needs for the project and establish roles, expectations, and goals with team members.
• Coordinate in establishing contract terms and conditions and ensure compliance in the scope of work and KPIs.
• Conduct After-Action-Reviews.

Shared Responsibilities:

• Share best practices and initiatives with other functional areas in Operations.
• Ensure delivery of services from key vendors.
• Customer Experience
• Process Improvement and Expense Management
• Compliance and Risk Management

Required Qualifications:

• At least 3-5 years transition or project management experience
• 5 – 7 years' experience in BPO, shared services or financial services
• Post-secondary education and equivalent business experience
• Thorough understanding of products, administration compliance, operations and systems including business desktop applications, and relevant financial products.
• Ability to think strategically, assess alternatives for short and long-term impacts and act decisively.
• Knowledge of transition and project planning and tracking tools
• Excellent analytical and problem-solving skills
• Strong presentation and written communication skills

Preferred Qualifications:

• People Management / Leadership Skills
• PMP Certification

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid

Ensure Application Development incorporates supportability, observability, and maintainability practices e.g., logging, monitoring, coding standards.

Review solution designs and delivery plans for operational readiness.

Define transition scope, timelines, milestones, and acceptance criteria.

Facilitate cross-team coordination such as Application Development, Operations, QA, business stakeholders.

Conduct transition readiness assessments prior to Go-Live.

Oversee the execution of the handover process between Application Development and Operations or Support.

Track and report transition status, risks, and issues to leadership.

Capture lessons learned and ensure improvements are applied to future transitions.

Job Type: Full-time

Pay: Up to Php150,000.00 per month

Application Question(s):

• Availability for employment?
• Expected salary?

Education:

• Bachelor's (Required)

Experience:

• Dynatrace: 2 years (Required)
• ITIL v4 Service Transition, Change and Release Management: 8 years (Required)
• Risk management and governance expertise: 2 years (Preferred)
• ServiceNow : 3 years (Required)
• application development and operations or support: 2 years (Preferred)

Work Location: In person

Ensure Application Development incorporates supportability, observability, and maintainability practices e.g., logging, monitoring, coding standards.

Review solution designs and delivery plans for operational readiness.

Define transition scope, timelines, milestones, and acceptance criteria.

Facilitate cross-team coordination such as Application Development, Operations, QA, business stakeholders.

Conduct transition readiness assessments prior to Go-Live.

Oversee the execution of the handover process between Application Development and Operations or Support.

Track and report transition status, risks, and issues to leadership.

Capture lessons learned and ensure improvements are applied to future transitions.

Do you want to be part of our Regional Center of Excellence APAC Team?

Life at Epiroc

By joining our team, you can expect an atmosphere of creativity, innovation, and workplace diversity. You will be a part of a group of skilled, committed, and helpful colleagues who all take pride in the Finance process and live by our core values: Collaboration, Commitment and Innovation. We work in a global environment with over 113 different nationalities

In addition to the fact that we have a culture that is characterized by development combined with having a good balance between work and leisure, there are some things that makes us a little extra proud to work at Epiroc:

• Global career opportunities,
• Epiroc University, for your competence development,
• A competitive Benefits package.

As an AtR Manager you will ensure the delivery of quality Accounting to Reporting (AtR) services to the entities in scope in line with agreed Best Possible Process and the Epiroc Way. Besides performing day to day activities, you will continuously look for improvement opportunities in processes and ways of working, while using digitalization and Robotic Process Automation as an enabler to achieve further efficiencies.

You will coach and support your colleagues to achieve maximum performance and at the same time ensure that agreed procedures are maintained and adhered to within the team. You will contribute to an excellent

communication flow with stakeholders in the region and relevant parts of the global organization.

Job Description:

• Ensure that the team is well-functioning and motivated
• Ensure that there is the right competence within the team and that learning journey are defined
• Enabling and supporting Senior AtR Specialist in the role as First Point of Contact
• Responsible for reviewing and prioritizing upcoming tasks for the team with the Senior Specialist on weekly basis
• Ensure that OWoM meetings are booked for all entities
• Support the implementation of improvements to processes and tools
• Continuously improve processes and ways of working
• Participate in projects for the Regional Center of Excellence Team
• Monitoring of performance indicators (KPI:s) for entities supported

Education & Experience Prerequisites

• Bachelor's Degree in Finance, Business Administration or related field is required, as well as proven extensive knowledge in IFRS
• Solid accounting and finance experience, ideally within multinational companies
• Proficiency in English and excellent communication skills, both verbal and written - Expertise in Microsoft Office tools (Outlook, Excel and PowerPoint), and ERP systems like M3 or SAP is essential

Epiroc
is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around passionate employees supporting and collaborating with customers in around 150 countries. Learn more