1,876 IT Service Desk Technician jobs in the Philippines

About Delinea
Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on , LinkedIn, X, and YouTube.

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.

Apply today to help us achieve our mission.

Position Summary
Delinea is seeking a talented Technical Support Engineer to join our outstanding Global Technical Support team, providing world class support to our enterprise customers. Our ideal candidate must be an energetic self-starter with a desire to learn new things. This individual should have a strong technical background in Cybersecurity or comparable field and a minimum of two years' experience. The position requires the ability to troubleshoot escalated customer issues, perform log analysis and configure feature sets. We are looking for a candidate with strong English communication skills (verbal and written).

Please note;
You will be required to commute to the office
3 days per week
our office is based in Taguig City.

What You'll Do

• Provide post-sales phone and email support to the Delinea customer base.
• Resolve technical customer problems and drive process/policy improvements through root cause analysis.
• Call customers to troubleshoot technical issues.
• Participate in group problem solving meetings to overcome challenging issues.
• Researching and solving complex issues.
• Working closely with Team Lead to meet SLA and customer requirements.
• Test and verify product functionality to reproduce customer issues.
• Document detailed failure and solution information within cases.

What You'll Need

• 2+ years in a Technical Support Engineer role preferred.
• 2-year degree required; 4-year degree in Computer Science or related program a plus.
• Experience with SQL 2014 or higher.
• Ability to write and demonstrate SQL queries or scripts preferred.
• Experience with PowerShell, Bash or other scripting languages a plus
• The ability to code in any programming language is a plus.
• Knowledge of installing and maintaining webservers (IIS etc.).
• Prior working experience with .NET applications is highly desired.
• The ability to troubleshoot applications deployed in a Mac OS environment is a plus.
• Strong written and verbal English skills required.
• Ability to work with diverse worldwide team members and management.

Delinea Culture & Benefits
Why work at Delinea?

• We're passionate problem-solvers doing our part to make the world a safer place.
• We invest in people who are smart, self-motivated, and collaborative.
• What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG—Spirited – Trust – Respect – Ownership – Nimble – Global – and guide our behaviors and success. We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including a full suite of medical, dental, and vision insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, generous discretionary time off (DTO), and paid company holidays. We support all families with paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.

COMPANY PROFILE: A well-established BPO company that is well-committed in providing business outsourcing needs to its clients

Position: Technical Support Agent

Company Industry: IT Company

Work Location: Pasay City

Work Schedule: Monday-Friday

Salary: Php 30,000 - Php 35,000 gross

Work Set Up: Hybrid Setup (1x-2x a month RTO)

JOB REQUIREMENTS:

• Associate Degree Holder or Bachelor's Degree Holder
• Minimum 1-3 years of experience in a customer-focused, support environment
• Has experience in providing support via email and phone
• Work experience in troubleshooting SaaS applications
• Work experience with JavaScript, HTML, and XML
• Communication Skills

RECRUITMENT PROCESS: (ONLINE)

This is Direct Hirings

Job Types: Full-time, Permanent

Pay: Php30, Php35,000.00 per month

Benefits:

• Company events
• Health insurance
• Paid training
• Promotion to permanent employee

Work Location: In person

About Advanced Energy

Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductors and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.

Job Summary

• PH Factory support (24x7)

• End User Support

• Onsite Physical touch support

• IT Infra maintenance support

Key Responsibilities

· Provide 24x7 technical support for hardware, software, and network-related issues across the organization and business units, including Office, Warehouse, and Production areas.

· Diagnose and resolve computer hardware and peripheral problems, including desktops, laptops, printers, and handheld devices.

· Install, configure, and maintain Microsoft applications, operating systems, and other business software.

· Monitor and maintain LAN/WAN infrastructure, including switches, routers, and access points.

· Assist in the setup and maintenance of network devices, ensuring optimal performance and security.

· Respond to and manage IT service requests and incidents via ticketing systems or direct communication.

· Collaborate with other IT support teams to ensure consistent service delivery and knowledge sharing across locations or departments.

· Act as the onsite physical point of contact during:

· Project deployments (new installations, upgrades, or expansions)

· Incident resolution requiring hands-on support or coordination

· Support users in resolving connectivity issues, printer malfunctions, and software errors.

· Coordinate with external vendors and service providers for hardware repairs, software licensing, and other technical services as needed.

· Document technical procedures, troubleshooting steps, and resolutions for future reference.

· Maintain and update the IT asset inventory, ensuring accurate tracking of hardware, software, and peripheral devices.

· Collaborate with other IT team members to implement system upgrades and improvements.

· Stay updated on emerging technologies and recommend solutions to enhance IT operations.

Maintain Key Performance Indicators (KPIs)

· Incident Response Time: Average time taken to respond to IT support tickets.

· Resolution Time: Average time to resolve hardware/software/network issues.

· First-Time Fix Rate: Percentage of issues resolved on the first attempt.

· User Satisfaction Score: Feedback rating from end-users after support interactions.

· System Uptime: Percentage of time critical systems and networks are operational.

· Asset Accuracy: Accuracy of IT asset inventory records.

· Project Support Effectiveness: Timely and successful execution of IT-related tasks during deployments and upgrades.

· Vendor Coordination Efficiency: Timeliness and effectiveness of vendor-related issue resolution.

· Documentation Quality: Completeness and clarity of technical documentation and troubleshooting guides.

· Collaboration Score: Effectiveness in working with other IT teams, measured through peer feedback or cross-team project outcomes.

Qualifications

· Bachelor's Degree in Information Technology, Computer Science, or a related field.

· Equivalent professional experience in IT support may also be considered.

· Microsoft Office Suite and other Microsoft software, O365

· LAN/WAN technologies, including Cisco switches and networking devices.

· Printer support, including Multifunction Devices (MFDs) and portable printers.

· Handheld devices (e.g., tablets, mobile scanners) and emerging tech tools.P3

· Solid understanding of computer hardware repair and troubleshooting.

· Proficient in:

• Microsoft Office Suite and other Microsoft software, O365

• LAN/WAN technologies, including Cisco switches and networking devices.

• Printer support, including Multifunction Devices (MFDs) and portable printers.

• Handheld devices (e.g., tablets, mobile scanners) and emerging tech tools.P3

Compensation

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce.  Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.

Equal Employment Opportunity (EEO)

Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Protected Veterans, and Individuals with Disabilities.

We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173, also known as the Data Privacy Act of 2012.

Job Type: Full-time

Pay: From Php25,000.00 per month

Language:

• English (Preferred)

Work Location: In person

Job Description

• Diagnose and troubleshoot network, computer system, hardware, and software failures.
• Provide technical support to customers for the company's software products and application systems.
• The primary focus of the role is to ensure that any issues with the systems are efficiently resolved, to minimize disruption of operation.
• Provide dedicated telephone and live-chat support for customers and other departments in real time.
• Ensure any repeat incidents are identified and escalated to ensure the appropriate resolution is applied.
• Ensure that all queries and support calls are logged and tracked and keep customers regularly informed regarding progress and resolution.
• Create and maintain process and procedure documents and other user-specific documentation, including documentation on resolved issues.
• Communicate technical terms in a non-technical format that our customers can understand for troubleshooting purposes
• Perform other duties as assigned related to IT works
• Reports directly to the team leader

Requirements

• Bachelor's degree or equivalent, preferably in Computer Science/IT
• Basic knowledge of hardware and software troubleshooting
• Good verbal and communication skills
• Team player
• Minimal supervision
• Flexible in working rotational shifts
• Logical and Rational thought
• Detail-Oriented
• Willing to be assigned at Marcos Highway, Antipolo City

BCM One is looking for a Technical Support Representative (Level 1 Helpdesk) to join our growing Customer Care team to work with and learn from our technical team in the US. As a Technical Support Representative, you will work with customers and internal teams to troubleshoot issues within our voice technology solutions, including VoIP and SIP. You will leverage your communication and critical thinking skills to investigate and resolve technical support issues using our troubleshooting guidelines while thoroughly documenting tickets and providing an exceptional customer experience. At BCM One, we take our mission "to provide a world-class experience with every human interaction" seriously, which means everything you do makes a difference.

Work Locations:

This position will be hybrid based out of our office in Makati City, Philippines. We are typically in the office 3 days per week with WFH the other 2 days. This is subject to change based on the demands of the position and company.

Hours:

Multiple shift available and subject to change based on company needs.

• Day shift - 7AM to 4PM Manila Time
• Mid shift - 11AM to 8PM Manila Time
• Night Shift - 9PM to 6AM Manila Time

What You Will Do:

• Answer telephone calls and emails from Customers and Partners and create/update support tickets according to documented processes and procedures
• Ability to answer general questions and assist Customers and Partners regarding account status, portal access, account cancelations, address validation, billing inquires, and general order services
• Assist Customers and Partners with troubleshooting SIP Trunk configurations, troubleshooting and reviewing SIP messages and assign Customer SIP Credentials
• Assist Customers and Partners with troubleshooting Messaging (SMS/MMS)
• Troubleshoot device connectivity and failover status for Managed SIP Trunking Customers
• Assist with identification verification and monitoring for International & Domestic Fraud
• Review customer requested CNAM presets
• E911 Endpoint review and configuration

What You Will Need:

• Bachelor's or equivalent work experience preferred
• 1+ years experience in a customer-facing role
• 1+ years working with voice or internet technology
• Excellent analytical, troubleshooting, and customer service skills (written and verbal)
• Ability to quickly learn and adapt in an ever-changing environment
• Experience with helpdesk, ticketing software, and troubleshooting tools

Who We Are:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we've brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don't offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission "to provide a world-class experience with every human interaction" seriously, which means everything you do makes a difference. And we're committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don't just become part of our growth story, we become part of yours.

Why BCM One

We are committed to creating an environment that fosters teamwork, accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team

• We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
• We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized

• We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.
• We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard

• We empower our team members to speak up and look for opportunities in challenges.
• We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

How we take care of you:

• Competitive industry salaries with annual reviews
• Health Insurance (HMO with 2 free dependents)
• Generous Paid time off
• Company retirement plan
• 13th month pay

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

Responsibilities:

• Provide technical support to customers via phone, email, or chat regarding VoIP services, including configuration, troubleshooting, and problem resolution.
• Diagnose and resolve technical hardware and software issues related to VoIP equipment and applications.
• Document all support interactions and troubleshooting steps in our ticketing system with clear and concise notes.
• Collaborate with other support team members and departments to escalate and resolve complex issues promptly.
• Assist in testing and evaluating new VoIP products and services.
• Stay current with industry trends and advancements in VoIP technology to provide up-to-date information to customers.

Requirements:

• Proven experience as a Technical Support Representative or similar role, preferably with VoIP systems.
• Strong knowledge of VoIP protocols, standards, and technologies (e.g., SIP, RTP, codecs).
• Familiarity with network troubleshooting tools and techniques.
• Excellent communication skills, both written and verbal.
• Ability to work independently and in a team environment.
• Strong problem-solving skills and attention to detail.
• Customer-oriented and able to empathize with customer concerns.
• Certification in relevant VoIP technologies (e.g., CCNA Voice, CompTIA Network+) is a plus.

Education:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

Mass Hiring Alert – 1st Wave

Accounts: Consumer Electronics

Open Roles: Voice (DayShift)

Process: Virtual Hiring + OTP | Same-Day Job Offer

• NO MOCK CALL - NO VERSANT - NO HARVER

Offer: Up to ₱26,000 Package + Allowance +Incentives

Perks: Paid Training + Performance Bonus

• HS/SHS Grad
• MUST HAVE 6mos BPO international Tech/telco experience in Voice account
• Must be willing to work on-site

Fast and hassle-free process – no long waits, no need to walk in

Interested? Apply now

Job Types: Full-time, Permanent

Pay: Up to Php26,000.00 per month

Benefits:

• Additional leave
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• Do you have a Laptop or Desktop?
• Do you have a Viber?

Work Location: In person

We are hiring a Tier 1 - Technical Support Specialist to provide first-level support to our customers, including physicians, nurses, and end users, ensuring they can spend more time with patients and less time managing prescriptions. Our work environment is team-focused, flexible, and collaborative, and we are looking for a customer-focused team player who can provide efficient and effective resolutions while exceeding client expectations.

Key Responsibilities:

• Accept incoming phone support calls, support emails, and inbound support cases via our customer community portal.
• Work with customers to gather information, request pertinent details, and assess issues.
• Leverage various tools, documentation, and knowledge bases to assist customers with resolutions or escalate cases to secondary support.
• Utilize available documentation to understand and support client software applications.
• Accurately record case details, troubleshooting steps, and resolutions in the case management system.
• Follow up with customers to ensure issue resolution and satisfaction.

Requirements:

Education & Experience:

• Any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities to perform the role effectively. Minimum of 1 year of Software/IT Support experience in a customer-facing role.
• Proficiency in Microsoft Office Suite. Experience using case management tools such as Salesforce, ServiceNow, or ZenDesk.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills. Ability to provide quick and accurate updates and solutions to customers.
• Ability to multitask and manage time effectively in a fast-paced environment. Self-motivated and able to work both independently and collaboratively.
• Passion for improving troubleshooting documentation and support processes.

Work Schedule & Location:

Must be based in the Philippines.

Onsite work required

May require shifting schedules, including weekends or holidays, depending on customer needs.

About Thunes
Thunes is the Smart Superhighway for money movement around the world. Thunes' proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.

Thunes' Network connects directly to over 7 billion mobile wallets and bank accounts worldwide, via more than 350 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.

Members of Thunes' Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks. Thunes' Direct Global Network differentiates itself through its worldwide reach, in-house Smart Treasury Management Platform and Fortress Compliance Infrastructure, ensuring Members of the Network receive unrivalled speed, control, visibility, protection and cost efficiencies when making real-time payments globally.

Headquartered in Singapore, Thunes has offices in 12 locations, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo and Shanghai. For more information, visit:

Context of the role
Based in our vibrant Manila office, you will report directly to the TechOps Team Lead, becoming a vital part of a team dedicated to ensuring the stability, performance, and integrity of our global payment platform.

This position offers an exciting opportunity to operate on an international stage, collaborating with household names in the FinTech space, and contribute to a rapidly growing company that is genuinely impacting lives in both developed and emerging markets.

Our TechOps team plays a critical role in maintaining the integrity and performance of our platform. We serve as the key escalation point for L1 and NOC teams, adept at monitoring, detecting, and resolving complex daily operational issues that impact our partners. Furthermore, we provide essential support to our engineering teams, helping them to effectively detect and solve highly complex technical challenges. Beyond immediate troubleshooting, we are strategically focused on analyzing recurring problems to develop and implement robust long-term solutions and automations, continually enhancing the stability and efficiency of our systems.

Key Responsibilities

• Assist in complex Financial reconciliation investigations:

• Will investigate discrepancies on treasury team that are related with technical roots

• Monitoring and improving our service

• Proactively monitor the integrity and health of our payment platform, overseeing various batches and processes.

• Identify and track issues detected through monitoring, analyze recurring problems, and propose long-term systemic solutions and automation opportunities to enhance platform robustness.

• Technical investigation

• Provide timely and effective technical support to partners via the Zendesk platform, addressing daily operational inquiries and challenges. "

Skills/Qualifications
Technical Expertise:

• Knowledge in data manipulation using SQL queries and file handling.
• Ability to read and comprehend code (e.g., for troubleshooting and understanding system logic).
• Familiarity with API concepts and usage for integration and troubleshooting.
• Experience with SFTP protocols.
• Knowledge of Jira for issue tracking and project management.
• Basic understanding of financial concepts, settlements, and reconciliation processes.

Problem-Solving & Analytical Skills

• Proven ability to analyze and investigate complex technical issues, implementing effective detection and resolution strategies.
• Strong capacity to dive into intricate business problems and translate them into technical investigations.
• A track record of setting up and utilizing monitoring indicators to ensure system health and performance.
• Ability to precisely define needs for control mechanisms, industrialization, and automation.

Organizational & Interpersonal Skills

• Exceptional organizational skills with the ability to set up and maintain systematic follow-up processes for controlled elements (e.g., reporting, spreadsheets).
• Demonstrate flexibility and a proactive approach to evolving needs and a rapidly changing FinTech environment.
• Excellent communication skills, both written and verbal, for interacting with partners and internal teams (implied from Zendesk interactions).

Sound like you? Apply now