467 IT Professionals jobs in Mandaluyong City

Work Location: Alabang, Muntinlupa City

Work Setup: Onsite

Available Roles & Qualifications

1. Customer Service Representative (Entry Level)

• Salary Package: ₱20,000 – ₱4,000 (Total Compensation)

Qualifications:

• College graduate (with or without BPO experience)
• College undergraduate (no back subjects) with minimum 6 months BPO experience
• Excellent communication skills

2. Service Desk Associate (Mid Level)

• Salary Package: ,000 – ₱3 00 (Total Compensation)

Qualifications:

• Completed at least 1st year in college
• Minimum 18 months handling Service Desk roles
• Strong technical background in hard core tech support and computer troubleshooting

3. Service Desk Specialist (Senior Level)

• Salary Package: ,000 – ₱4 00 (Total Compensation)

Qualifications:

• Completed at least 1st year in college
• Minimum 36 months handling Service Desk roles
• Advanced experience in hard core tech support and computer troubleshooting

Perks & Benefits

• HMO coverage on Day 1
• Competitive allowances and incentives
• Night differential pay
• Career growth and training opportunities

Hiring Process

• Background interview via phone call
• Initial HR Interview
• Online/Onsite Assessment
• Final Interview & Job Offer

Take your BPO career to the next level with competitive compensation and career advancement opportunities in Alabang.

Job Type: Full-time

Pay: Up to Php40,000.00 per month

Benefits:

• Additional leave
• Health insurance
• Paid training
• Pay raise

Work Location: In person

The position is primarily responsible for providing support in ensuring that all endpoints (laptop, desktop, and servers) are properly configured, built, and passed the security standards of the bank prior to issuance. The position is also responsible for providing network connectivity and other peripherals to the bank's business units.

Key Responsibilities:

• Implements standards in managing issuance of endpoints.
• Participates in the creation and enhancement of processes on endpoint and servers for efficient delivery and improved user experience.
• Provides network connectivity and other peripherals to the bank's business units.
• Conducts installation and configuration of the server operating system.
• Supports the setting up of network connections and the proper communication between servers and other devices.
• Handles Server Patch Managements and upgrades to ensure that servers are protected against known vulnerabilities and reducing the risk of security breaches and downtime.
• Gives support relative to endpoint, network, servers, etc.

Job Requirements:

• Graduate of IT-related, Engineering or Math-related courses.
• At least 2-3 years of experience in systems administration of Windows Servers/Clients and Linux Servers
• Experience in implementing/understanding of IT security industry standards and policies.
• Key Skills: Systems Administration, Active Directory, Linux Bash Scripting, Powershell, ITIL, Patching
• Amenable to work in Makati City

Qualifications:

• Must be a Bachelor's degree
• Advanced level in Excel
• Financial & Operations knowledge and experience is required
• Experience in system administration is required.
• Must be knowledgeable in finance processes
• Amenable to work in Makati

Duties and Responsibilities:

• D365 Financial & Operations configuration activities
• Setting up workflows and controls
• Addressing support tickets
• Creating Training materials
• Supporting various initiatives that is required by the Business
• Analyze and troubleshoot errors related to configuration
• Identify risk and other downstream and upstream effect for all the configuration before deployment
• On Ad hoc basis – extracting data or performing mass updates

Job Type: Full-time

Pay: Php100, Php115,000.00 per month

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Dynamics 365: 7 years (Preferred)
• Finance System Administrator: 7 years (Preferred)

Work Location: In person

Responsibilities:

• Assists the Compliance System Administration and Maintenance Section Head in ensuring the smooth operations and maintenance of existing AML systems in production (including data quality and completeness, timely production problem resolution, etc.)
• Coordinates with ISG and source application owners on production-related issues, implementation of new systems, revisions or patches/fixes
• Manages the data administration activities of the AML systems (e.g., table maintenance, blacklists, etc.)
• Submits the CTRs soft copies to the AMLC within the designated period required by the AML law and monitors successful electronic submission
• Monitors rejected transactions on the submitted CTR to the AMLC and acts on the resubmission
• Trains or assists the AML unit personnel and bank units in using the AML system and its respective output reports or files
• Handles the data extraction requirements and prepares periodic reports for management
• Coordinates and initiates with the bank units on the AML systems process improvements and enhanced data quality and completeness
• Performs all other related functions which may be assigned by the Division/Department/Unit Head.

Qualifications:

• Bachelor's Degree in accounting, operations/industrial engineering, information technology or computer science
• At least one (1) year experience in EDP Audit, Technology or Policy & Process Formulation / Review or Project Management
• With banking background and has an appreciation of technology and how to harness it for AML
• Above-average oral communication skills
• Proficiency in written communication

Education

• Bachelor's degree in Information Technology, Computer Science, or a related field

Technical Skills

• Strong knowledge of Windows, macOS, Linux, and UNIX operating systems
• Experience with troubleshooting hardware and software issues (PCs, printers, peripherals, videoconferencing devices)
• Familiarity with Active Directory (AD) (user account management, group policies)
• Understanding of networking concepts (IP addressing, DNS, DHCP, VPN, VLANs, firewalls)
• Proficient in networking fundamentals and troubleshooting
• Knowledgeable in Cloud Computing platforms and services
• Ability to diagnose and resolve connectivity issues (Wi-Fi, LAN, WAN)
• Experience with Project Management/ticketing systems (e.g., Jira)

Soft Skills & Work Ethics

• Strong problem-solving and analytical skills
• Excellent oral and written communication skills (able to explain technical issues to non-technical users)
• Patience and a customer-service-oriented mindset
• Ability to work independently and as part of a team
• Good time-management and multitasking skills
• Must be trainable and willing to learn
• Willing to work overtime as needed (beyond 8 hours or on weekends)
• Has a good command of the English language

Adaptability

• Quick learner, especially with new technologies and tools

Experience & Certifications

• 1–3 years of experience in an IT support/helpdesk role (entry-level acceptable for junior roles)
• Experience working in corporate IT environments
• Prior experience supporting cloud services (Office 365, Google Workspace, AWS, Huawei Cloud) is a plus
• Hands-on experience with UNIX-based systems
• Industry certifications such as (a plus but not required):
• CompTIA A+ (hardware/software troubleshooting)
• CompTIA Network+ (networking basics)
• CompTIA Security+ (basic cybersecurity knowledge)
• Microsoft Certifications
• Cisco Certified Network Associate (CCNA)
• Cloud Computing

Responsibilities

• Install, configure, and maintain user workstations
• Troubleshoot user-reported issues
• Regular monitoring of network infrastructure and bandwidth
• Monitor and manage subscriptions and licenses for purchase or renewal
• Maintain software application inventory and license tracking
• Maintain IT asset and software inventory
• Monitor system performance, logs, and potential security threats

Job Descriptions

• Provide first level support through diagnosing or troubleshooting problems and implementing corrective action either remotely;
• Following the SLA, isolate issues, identify and follow the proper escalation path for issues beyond the scope of support;
• Using the ticketing tool, log all updates and troubleshooting procedures performed including complete and comprehensible details.;
• Escalate issues that are beyond the scope of support to the proper level of support
• Take accountability and ownership of user issues through to resolution; escalated issues shall be monitored in behalf of the customer and communicate the progress and update the ticket/s in a timely manner
• Actively monitor ticket assignment/s for timely resolution;
• Proactively raise possible issues that may arise from existing problems or newly implemented change or system updates;
• Ensure that satisfactory resolution has been executed before putting tickets on resolved state;
• Demonstrate professionalism while handling inquiries or complaints of the customers;
• Properly turn over any pending tasks that need attention during scheduled absence (i.e. rest day or vacation leave);
• Contributes to Team/unit goals by accomplishing related duties as required.

Job Qualifications

• Bachelor's degree in Science, Technology, Engineering, and other related courses.
• Strong customer service skills; and have a dynamic and excellent analytical skill combined with a logical mindset
• Strong interpersonal skills and can work under pressure;
• Ability to learn and adapt quickly.
• Ability to multi-task and function as a generalist;
• Proficiency in troubleshooting Personal Computers
• Basic understanding of Information Technology Networking Devices;
• Amenable to rotating shift schedules including morning, mid-day, night shifts, weekends and holidays;
• Able and amenable to travel to client sites.
• Willing to work onsite- Makati City

Job Type: Full-time

Pay: From Php18,000.00 per month

Benefits:

• Company Christmas gift
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Expected Start Date: 10/15/2025

Qualifications:

• BS degree in Electrical, Electronics, Instrumentation, IT or relevant field.
• With related experience regarding technical support and service but fresh graduates who is willing to train are welcome to apply.
• Electrical, Instrumentation and Automation trainings/seminars.
• Excellent problem-solving and communication skills
• Good understanding of electrical drawings, P&ID, process flow chart and other technical papers.
• Initiative and work organization
• Must have documentation skills.
• Willing to travel and be assigned on site
• Able to attend client's request on weekends and holidays as required
• Team player
• Willing to work in Cainta, Rizal
• Can start ASAP.

Job Type: Full-time

Work Location: In person

The Purpose Driven Career Objectives of a Bilingual Global Service Desk (Mandarin)

Work for one of the world's largest providers of outsourced (OSAT) semiconductor packaging, design, and test services. As a part of the team, you will be responsible for incoming requests for IT support and resolving software, application, network, account-related issues with computers. You will ensure user queries or issues are captured, validated, and triaged for further processing. You will be responsible for analyzing incident tickets and requests from customers or end-user, recommending solutions,s and escalating to the technical system owner. You will also ensure that ticket closure is within defined service levels. Make sure to communicate to users through different contact types such as email, phone, and chat. Lastly, you will receive English calls on global service desk hotline available to various Amkor locations in United States, Europe, and the Asia Pacific.

Work information

• Monday to Friday
• 7AM-4PM
• HMO upon hire

To apply for a Bilingual Global Service Desk (Mandarin), you are excellent at:

• Acts as the single point of contact for end-users in any IT-related inquiry, issue, or request.
• Records all English language incident tickets, system alerts, and requests.
• Serves as the Remote support running 24/7 supporting all Amkor locations globally.
• Analyses incident tickets, system alerts and request then provide solutions or recommendations.
• Categorize, prioritize, and assign reported incidents and provide solutions
• Administers the account management for various systems particularly global accounts such as active directory, Agile PLM, SAP, and manufacturing systems like MES, AMS, CIM, etc.
• Determine proper escalation or higher level of support group (application support, infrastructure, or Infosec team) if needed for more technical analysis and resolution.
• Ensure all incident tickets and requests are closed with resolution in accordance with the Service Level Agreement (SLA) metrics.
• Other functions may be assigned from time to time by a superior

Your Success Profile includes:

• Proficiency in Mandarin language (both written and verbal)
• 2 years of related work experience
• Practice ITIL method and processes
• With knowledge in ServiceNow or equivalent system
• Good presentation, and technical computer skills
• Analytical and proficient in Incident triage

As a Tier 1 Technical Customer Experience (CX) Advocate, you are the first line of support for our customers, providing exceptional service and technical assistance. Your role is pivotal in ensuring customers maximize their experience with our products and services. This position demands outstanding communication skills, a problem-solving mindset, and the ability to adapt to a fast paced, dynamic environment.

Responsibilities

Customer Support

• Provide real-time support through Zendesk tickets and calls, ensuring prompt and accurate resolutions.
• Handle incoming phone calls to troubleshoot customer issues with empathy and clarity.
• Address a wide range of inquiries, including hardware setup, software functionality, troubleshooting, and best practices.

Technical Expertise

• Gain in-depth knowledge of Photobooth Supply Co.'s products, including assembly, software, hardware, printing solutions, and account management.
• Troubleshoot and resolve technical issues while escalating complex cases to the Tier 2 team when necessary.

Collaboration & Communication

• Work closely with the Tier 1 Team, fellow advocates, and Tier 2 teams to share knowledge, resolve escalations, and improve workflows.
• Participate in team training, mentorship, and development sessions to enhance your skills

Qualifications

• 2-3 years of technical support experience.
• Previous experience troubleshooting hardware and software remotely is required.
• Exceptional English language written and verbal communication skills.
• Strong problem-solving skills with a customer-first mindset.
• Ability to troubleshoot technical issues in a clear, concise manner.

Preferred

• Familiarity with Zendesk support ticketing systems.
• Background in photography, software, or event-related technology is a plus.

Skills & Competencies

• Proactive and resourceful in identifying solutions.
• Comfortable working in a remote team environment.
• Strong attention to detail and organizational skills. Ability to handle a high volume of inquiries while maintaining quality.
• Empathy and patience when dealing with customer challenges.