4 IT Outsourcing jobs in the Philippines

**About Us**
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead?
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
**JOB OBJECTIVE:** This position is required to perform basic and advanced support for alarm management and to professionally handle, monitor and process refrigeration and HVAC alarms, including but not limited to diagnosing, interrogating, troubleshooting via connecting to customer software, relaying refrigeration / HVAC alarms, and other customer requests pursuant to customer specifications for a 24/7 department operations.
This position is also required to answer inbound calls, service requests, confirm work orders, perform graph analysis and troubleshooting of refrigeration and HVAC alarms of Basic, Resolution and Smart Dispatch Food Retail customers.
**ALARM MANAGEMENT & SMART DISPATCH**
+ Responsible for interrogation of refrigeration and/or HVAC alarms received and diagnosing them based on Service Level Agreement with external customers
+ Deliver alarm information with accurate documentation by calling or sending email to external customers
+ Identify correct action, whether to call or disregard/hold alarms based on alarm history, graph analysis vis-à-vis customer procedure
+ Update and confirm completed work orders pursuant to customer procedures
+ Answer inbound and transferred calls and address them as necessary
+ Read and understand customer procedures
+ Identify process improvement
+ Conduct customer survey for every external customer transaction
**ADDITIONAL FUNCTIONS** : Other functions that may arise.
**JOB SPECIFICATIONS**
+ Graduate of any 4-year degree
+ Fresh Graduate is acceptable
+ Preferred with experience gained from interactive customer services and related functions.
+ Background in offshore service operations is an advantage.
**SKILLS AND ABILITIES**
+ Computer Applications such as MS Office (Basic Knowledge in MS Outlook, MS Word, MS Powerpoint, SharePoint and Basic Knowledge in MS Excel)
+ Managed Services business systems and tools but not limited to Salesforce, RDP, Genesys, etc.
**OTHER WORK CONDITIONS**
+ Work on shifting operations with scheduled days off
+ Supporting the assigned business and customers
+ Work on Weekends and Holidays
+ Fast-paced environment
+ Work on hybrid work arrangement at least 8 days per month
**COMPETENCY PROFILE**
+ Customer Focus
+ Communicates Effectively
+ Drives Results
+ Action Oriented
+ Collaborates
+ Self-Development
+ Self-Awareness
+ Interpersonal Savvy
+ Plans and Aligns
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave?
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Inclusion & Belonging**
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
**Job Description**
**In this role, you will be the main consultant for 1 Enterprise client while working onsite with their respective BPOs.**
**What will you do:**
Managed Services is responsible for driving the engagement of Sprinklr customers from a strategic, operational and delivery perspective? You will work with one of the largest MNCs as their main point of contact. These responsibilities include the following:
+ Hands-on-keyboard configuration to help customers achieve positive business outcomes using the Sprinklr platform.
+ Work directly with customers around the full functionality of Sprinklr CCaaS Omnichannel and Contact Center Intelligence & Automation Platform
+ Proactively identify, document, and deliver in-platform solutions and optimizations aligned with customer use cases to maximize value realization of the Sprinklr platform.
+ Maintain an intimate understanding of the customer's business to drive relevant, strategic and forward-thinking platform recommendations.
+ Maintain platform relevance in alignment with ongoing shifts in industry and business needs.
+ Maintain the role of platform subject matter expert for both the customer and for internal account team partners.
+ Ensure that all customer end-users are trained, educated, and up to date on platform use, best practices, and functionality.
+ Provide oversight of any additional enablement of the software deployment in alignment with current architecture and future customer needs or business requirements.
+ Collaborate across internal account teams across Sales, Success, Product and Engineering with the shared goal of maintaining customer health, work to win new business and/or grow existing accounts.
+ Perform regular platform audits and identify opportunities for increased platform adoption and consumption, thus improving platform stickiness.
+ Deliver maximum value realisation of Managed Services to drive retention and growth.
**Who You Are & What Makes You Qualified:**
+ Experience in Enterprise Software consulting and/or technical configuration.
+ Ability to lead and motivate large teams without direct supervision, leveraging mediation and stakeholder management skills
+ Strong stakeholder management experience, including at the executive level
+ Cloud contact center experience with platforms such as Mitel, Avaya, Cisco, Amazon Connect, Genesys, Ameyo, Talkdesk, Ring Central etc.
+ Experience with Cloud contact center technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Conversational AI, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics.
+ Experience working on social media management software, customer engagement SAAS, CCaaS platforms is preferred.
+ Excellent written and verbal communication skills.
+ Strong technical background with advanced computer skills.
+ Ability to work independently and as a member of a team.
+ Demonstrate experience and a passion for the social media technology universe.
+ Extremely strong communication and presentation skills.
+ Ability to work effectively under tight deadlines and juggle several assignments simultaneously.
+ Fluency in social media platforms and direct experience in working with or for social media management software is preferred.
+ Passion for solving customer challenges and commitment to customer delight.
+ Advanced skills in Microsoft Office (Excel & PowerPoint)
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .

**Introduction**
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
**Your role and responsibilities**
The primary responsibility of this role is to provide operational and production support for User Access Management (UAM) in Data Warehouse and Datamart projects. This includes:. Ensuring compliance with data governance policies. Onboarding and offboarding users in the respective data warehouses. Additionally, requires effectively managing sensitive data through routine Python/Java programming.
**Required technical and professional expertise**
1. Bachelor's degree in Computer Science, Information Technology, or a related field, or a Diploma in a related field with relevant experience
2. Preferably with at least 4 years of experience in the IT industry, including:. a. Development, implementation, and maintenance of IT systems, preferably in Data Warehousing, ETL rules, data modeling, and BI applications. b. Operations support and business analysis experience. c. Strong MS-SQL and Oracle Database scripting. d. Experience in diagnosing, troubleshooting, and performing root cause analysis.
3. Ability to diagnose and troubleshoot problems with BI reports and ETL processes.
4. Experience with AWS, Data Lake, Databricks, and the healthcare domain is a plus
5. Able to work independently and as an effective team player with a
**Preferred technical and professional experience**
.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.