5 IT Outsourcing jobs in the Philippines
Technician I, Managed Services
Copeland
Posted 18 days ago
Job Viewed
Job Description
**About Us**
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
**JOB OBJECTIVE:** This position is required to perform basic and advanced support for alarm management and to professionally handle, monitor and process refrigeration and HVAC alarms, including but not limited to diagnosing, interrogating, troubleshooting via connecting to customer software, relaying refrigeration / HVAC alarms, and other customer requests pursuant to customer specifications for a 24/7 department operations.
This position is also required to answer inbound calls, service requests, confirm work orders, perform graph analysis and troubleshooting of refrigeration and HVAC alarms of Basic, Resolution and Smart Dispatch Food Retail customers.
**ALARM MANAGEMENT & SMART DISPATCH**
+ Responsible for interrogation of refrigeration and/or HVAC alarms received and diagnosing them based on Service Level Agreement with external customers
+ Deliver alarm information with accurate documentation by calling or sending email to external customers
+ Identify correct action, whether to call or disregard/hold alarms based on alarm history, graph analysis vis-à-vis customer procedure
+ Update and confirm completed work orders pursuant to customer procedures
+ Answer inbound and transferred calls and address them as necessary
+ Read and understand customer procedures
+ Identify process improvement
+ Conduct customer survey for every external customer transaction
**ADDITIONAL FUNCTIONS:** Other functions that may arise.
**JOB SPECIFICATIONS**
+ Graduate of any 4-year degree
+ Fresh Graduate is acceptable
+ Preferred with experience gained from interactive customer services and related functions.
+ Background in offshore service operations is an advantage.
**SKILLS AND ABILITIES**
+ Computer Applications such as MS Office (Basic Knowledge in MS Outlook, MS Word, MS Powerpoint, SharePoint and Basic Knowledge in MS Excel)
+ Managed Services business systems and tools but not limited to Salesforce, RDP, Genesys, etc.
**OTHER WORK CONDITIONS**
+ Work on shifting operations with scheduled days off
+ Supporting the assigned business and customers
+ Work on Weekends and Holidays
+ Fast-paced environment
+ Work on hybrid work arrangement at least 8 days per month
**COMPETENCY PROFILE**
+ Customer Focus
+ Communicates Effectively
+ Drives Results
+ Action Oriented
+ Collaborates
+ Self-Development
+ Self-Awareness
+ Interpersonal Savvy
+ Plans and Aligns
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Inclusion & Belonging**
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
**JOB OBJECTIVE:** This position is required to perform basic and advanced support for alarm management and to professionally handle, monitor and process refrigeration and HVAC alarms, including but not limited to diagnosing, interrogating, troubleshooting via connecting to customer software, relaying refrigeration / HVAC alarms, and other customer requests pursuant to customer specifications for a 24/7 department operations.
This position is also required to answer inbound calls, service requests, confirm work orders, perform graph analysis and troubleshooting of refrigeration and HVAC alarms of Basic, Resolution and Smart Dispatch Food Retail customers.
**ALARM MANAGEMENT & SMART DISPATCH**
+ Responsible for interrogation of refrigeration and/or HVAC alarms received and diagnosing them based on Service Level Agreement with external customers
+ Deliver alarm information with accurate documentation by calling or sending email to external customers
+ Identify correct action, whether to call or disregard/hold alarms based on alarm history, graph analysis vis-à-vis customer procedure
+ Update and confirm completed work orders pursuant to customer procedures
+ Answer inbound and transferred calls and address them as necessary
+ Read and understand customer procedures
+ Identify process improvement
+ Conduct customer survey for every external customer transaction
**ADDITIONAL FUNCTIONS:** Other functions that may arise.
**JOB SPECIFICATIONS**
+ Graduate of any 4-year degree
+ Fresh Graduate is acceptable
+ Preferred with experience gained from interactive customer services and related functions.
+ Background in offshore service operations is an advantage.
**SKILLS AND ABILITIES**
+ Computer Applications such as MS Office (Basic Knowledge in MS Outlook, MS Word, MS Powerpoint, SharePoint and Basic Knowledge in MS Excel)
+ Managed Services business systems and tools but not limited to Salesforce, RDP, Genesys, etc.
**OTHER WORK CONDITIONS**
+ Work on shifting operations with scheduled days off
+ Supporting the assigned business and customers
+ Work on Weekends and Holidays
+ Fast-paced environment
+ Work on hybrid work arrangement at least 8 days per month
**COMPETENCY PROFILE**
+ Customer Focus
+ Communicates Effectively
+ Drives Results
+ Action Oriented
+ Collaborates
+ Self-Development
+ Self-Awareness
+ Interpersonal Savvy
+ Plans and Aligns
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Inclusion & Belonging**
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.
This advertiser has chosen not to accept applicants from your region.
0
Information Technology (IT) Solutions Delivery (AVP)
Pasay City, National Capital Region
HRTX
Posted 6 days ago
Job Viewed
Job Description
IT Solutions Delivery (AVP)
Location: Pasay
Schedule: Monday - Friday, Morning Shift
Salary: Open Budget
Overview:
The AVP, IT Solutions Delivery is responsible for leading the design, development, and implementation of innovative IT solutions that meet the evolving needs of the business. This role ensures that technology solutions are delivered efficiently, on time, and within budget, with a strong focus on enhancing business processes, improving customer experiences, and supporting strategic growth in a fast-paced environment.
Key Responsibilities:
- Solution Lifecycle Management: Oversee the entire lifecycle of IT solution delivery, from requirements gathering and design to development, testing, deployment, and ongoing support, ensuring adherence to best practices and methodologies (e.g., Agile, DevOps).
- Project & Program Management: Lead and manage a portfolio of IT projects and programs, ensuring successful execution, resource optimization, and risk management.
- Business Partnership: Collaborate closely with various business units (e.g., Merchandising, Operations, Marketing, E-commerce) to understand their needs, translate them into technical requirements, and propose effective technology solutions.
- Team Leadership & Coaching: Lead, mentor, and develop a team of solutions architects, developers, business analysts, and project managers, fostering a collaborative and high-performance environment.
- Vendor Management: Work with external vendors and service providers to procure and integrate third-party solutions, ensuring they align with architectural standards and business requirements.
- Quality Assurance & Standards: Establish and enforce quality assurance processes, coding standards, and architectural guidelines to ensure the delivery of robust, scalable, and secure IT solutions.
- Innovation & Continuous Improvement: Stay abreast of industry trends and emerging technologies relevant to retail, recommending and implementing innovative solutions to improve efficiency, customer satisfaction, and competitive advantage.
Qualifications:
- Bachelor's degree in Computer Science, Information Systems, or a related technical field.
- Minimum of 10 years of experience in IT solution delivery , with at least 3-5 years in a leadership role within a large enterprise.
- Experience in large-scale application implementatio ns (e.g., ERP, CRM, E-commerce platforms, POS systems).
- Proven track record of successfully delivering complex IT projects and programs using various methodologies.
- Strong understanding of software development lifecycles, enterprise architecture principles, and integration patterns.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication, negotiation, and stakeholder management abilities.
This advertiser has chosen not to accept applicants from your region.
1
ServiceNow Managed Services Senior Architect (Makati) | Hybrid
Makati City, National Capital Region
TASQ Staffing Solutions
Posted 5 days ago
Job Viewed
Job Description
Work Schedule: Morning Shift
Work Setup: Hybrid (3x onsite per week) | Makati
Responsibilities:
- Managed Services Operations : Provide ongoing support for ServiceNow modules (ITxM, CSM, HRSD, IRM, SecOps, SPM), including incident resolution, problem management, service request fulfillment, and change management.
- Integration Support : Maintain and troubleshoot integrations with enterprise systems (e.g., SAP, Active Directory, QMIS) using REST, SOAP, and Integration Hub, ensuring seamless data flow and compliance.
- Stakeholder Collaboration : Work with IT, business, and vendor teams to gather requirements, provide technical guidance, and deliver training on ServiceNow features to drive adoption.
- Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 10+ years of experience in ServiceNow administration, development, or architecture, with at least 7 years focused on managed services or support/enhancement roles.
- Proven expertise in implementing and supporting ServiceNow modules: ITxM (ITSM, ITOM, ITBM), CSM, HRSD, IRM, SecOps, and SPM.
- Hands-on experience with incident resolution, service request fulfillment, cloning activities, patch management, and platform upgrades in enterprise environments.
- Familiarity with integrations involving SAP, Active Directory, and other enterprise systems in the oil and gas or similar industries.
Certifications:
- ServiceNow Certified System Administrator (mandatory).
- At least two of the following ServiceNow certifications (highly preferred):
- Certified Implementation Specialist ITSM
- Certified Implementation Specialist Customer Service Management
- Certified Implementation Specialist Human Resources
- Certified Implementation Specialist Risk and Compliance
- Certified Implementation Specialist Security Operations
- Certified Implementation Specialist Strategic Portfolio Management
- ITIL Foundation or higher (preferred).
Technical Skills:
- Expertise in ServiceNow modules: ITxM (Incident, Problem, Change, Service Request, ITOM, ITBM), CSM (Case Management, Customer Portal), HRSD (Employee Service Center, Onboarding), IRM (GRC, Risk Management), SecOps (Vulnerability Response, Threat Intelligence), and SPM (Portfolio and Project Management).
- Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, Script Includes).
- Strong knowledge of integrations using REST, SOAP, and ServiceNow IntegrationHub.
- Experience with ServiceNow Flow Designer, Workflow Editor, and Now Assist (GenAI capabilities) for automation and process optimization.
Soft Skills:
- Strong analytical and problem-solving skills to address complex technical and operational issues.
- Excellent communication and stakeholder management abilities, particularly with IT, business, and vendor teams.
- Ability to work independently and in a collaborative, fast-paced managed services environment.
- Adaptability to handle evolving requirements and continuous improvement initiatives.
This advertiser has chosen not to accept applicants from your region.
2
ServiceNow Managed Services Senior Architect (Makati) | Hybrid
Makati City, National Capital Region
TASQ Staffing Solutions
Posted 5 days ago
Job Viewed
Job Description
Work Schedule: Morning Shift
Work Setup: Hybrid (3x onsite per week) | Makati
Responsibilities:
- Managed Services Operations : Provide ongoing support for ServiceNow modules (ITxM, CSM, HRSD, IRM, SecOps, SPM), including incident resolution, problem management, service request fulfillment, and change management.
- Integration Support : Maintain and troubleshoot integrations with enterprise systems (e.g., SAP, Active Directory, QMIS) using REST, SOAP, and Integration Hub, ensuring seamless data flow and compliance.
- Stakeholder Collaboration : Work with IT, business, and vendor teams to gather requirements, provide technical guidance, and deliver training on ServiceNow features to drive adoption.
- Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 10+ years of experience in ServiceNow administration, development, or architecture, with at least 7 years focused on managed services or support/enhancement roles.
- Proven expertise in implementing and supporting ServiceNow modules: ITxM (ITSM, ITOM, ITBM), CSM, HRSD, IRM, SecOps, and SPM.
- Hands-on experience with incident resolution, service request fulfillment, cloning activities, patch management, and platform upgrades in enterprise environments.
- Familiarity with integrations involving SAP, Active Directory, and other enterprise systems in the oil and gas or similar industries.
Certifications:
- ServiceNow Certified System Administrator (mandatory).
- At least two of the following ServiceNow certifications (highly preferred):
- Certified Implementation Specialist ITSM
- Certified Implementation Specialist Customer Service Management
- Certified Implementation Specialist Human Resources
- Certified Implementation Specialist Risk and Compliance
- Certified Implementation Specialist Security Operations
- Certified Implementation Specialist Strategic Portfolio Management
- ITIL Foundation or higher (preferred).
Technical Skills:
- Expertise in ServiceNow modules: ITxM (Incident, Problem, Change, Service Request, ITOM, ITBM), CSM (Case Management, Customer Portal), HRSD (Employee Service Center, Onboarding), IRM (GRC, Risk Management), SecOps (Vulnerability Response, Threat Intelligence), and SPM (Portfolio and Project Management).
- Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, Script Includes).
- Strong knowledge of integrations using REST, SOAP, and ServiceNow IntegrationHub.
- Experience with ServiceNow Flow Designer, Workflow Editor, and Now Assist (GenAI capabilities) for automation and process optimization.
Soft Skills:
- Strong analytical and problem-solving skills to address complex technical and operational issues.
- Excellent communication and stakeholder management abilities, particularly with IT, business, and vendor teams.
- Ability to work independently and in a collaborative, fast-paced managed services environment.
- Adaptability to handle evolving requirements and continuous improvement initiatives.
This advertiser has chosen not to accept applicants from your region.
3
Infrastructure Specialist-Cloud Data Platform Managed Services (Tableau)
IBM
Posted 10 days ago
Job Viewed
Job Description
**Introduction**
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
**Your role and responsibilities**
The primary responsibility of this role is to provide operational and production support for User Access Management (UAM) in Data Warehouse and Datamart projects. This includes:. Ensuring compliance with data governance policies. Onboarding and offboarding users in the respective data warehouses. Additionally, requires effectively managing sensitive data through routine Python/Java programming.
**Required technical and professional expertise**
1. Bachelor's degree in Computer Science, Information Technology, or a related field, or a Diploma in a related field with relevant experience
2. Preferably with at least 4 years of experience in the IT industry, including:. a. Development, implementation, and maintenance of IT systems, preferably in Data Warehousing, ETL rules, data modeling, and BI applications. b. Operations support and business analysis experience. c. Strong MS-SQL and Oracle Database scripting. d. Experience in diagnosing, troubleshooting, and performing root cause analysis.
3. Ability to diagnose and troubleshoot problems with BI reports and ETL processes.
4. Experience with AWS, Data Lake, Databricks, and the healthcare domain is a plus
5. Able to work independently and as an effective team player with a
**Preferred technical and professional experience**
.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
**Your role and responsibilities**
The primary responsibility of this role is to provide operational and production support for User Access Management (UAM) in Data Warehouse and Datamart projects. This includes:. Ensuring compliance with data governance policies. Onboarding and offboarding users in the respective data warehouses. Additionally, requires effectively managing sensitive data through routine Python/Java programming.
**Required technical and professional expertise**
1. Bachelor's degree in Computer Science, Information Technology, or a related field, or a Diploma in a related field with relevant experience
2. Preferably with at least 4 years of experience in the IT industry, including:. a. Development, implementation, and maintenance of IT systems, preferably in Data Warehousing, ETL rules, data modeling, and BI applications. b. Operations support and business analysis experience. c. Strong MS-SQL and Oracle Database scripting. d. Experience in diagnosing, troubleshooting, and performing root cause analysis.
3. Ability to diagnose and troubleshoot problems with BI reports and ETL processes.
4. Experience with AWS, Data Lake, Databricks, and the healthcare domain is a plus
5. Able to work independently and as an effective team player with a
**Preferred technical and professional experience**
.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
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