7 IT Consulting jobs in the Philippines
Managing Consultant, Advisors & Consulting Services, Marketing
Makati, National Capital Region
Mastercard
Posted 7 days ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Managing Consultant, Advisors & Consulting Services, Marketing
Overview
- Mastercard Advisors is the leading global professional services firm focused exclusively on payments and provides payments consulting, information, analytics, and customized services to financial institutions and their merchant partners worldwide. Addressing complex challenges in strategy, marketing, risk, and operations, Mastercard Advisors helps clients maximize the value of their payments businesses.
- Advisors, Managed Services is the global business unit responsible for delivering marketing consulting capabilities for Mastercard's customer verticals: financial institutions, governments, retailers and ecommerce
- The Managed Services Business Leader for Southeast Asia defines marketing consulting solutions and leads the delivery and execution of impactful engagements for this rapidly growing division, as well as for the leading accounts in the region. The role also actively supports sales efforts by building a body of quantifiable successes
- Are you a strategic and results driven digital performance marketing expert who uses analytical insights to drive growth and measurable results?
- Are you a team player, collaborative yet confident in your personal expertise?
- Can you identify and learn from digital and integrated marketing best practices?
- Are you familiar with SEA digital eco-systems and innovative martech solutions to propel performance?
Role
Client Impact
- This role is a fusion of technology and creativity, aimed at enhancing customer engagement, driving sales, elevating Mastercard's strategic value, driving client's business growth and performance while improving overall marketing ROI
- Lead and drive innovative vision and disruptive strategic marketing strategic initiatives that transform marketing capabilities through data-driven insights, emerging technologies, and performance optimization
- This role blends traditional marketing expertise with advanced AI-driven capabilities to deliver personalized, data-informed, and scalable marketing strategies. The professional is expected to operate at the intersection of creativity, data, analytics, and technology.
- Responsible for leading and integrating, managing, integrating and optimizing internal and external marketing technology (MarTech) stack to enable insights and data-driven, automated and marketing strategies that drive business impact
- Lead complex client engagements across a range of industries and problem statements
- Build and lead the development of marketing strategies and campaigns for regional and global clients by working with technology and data
- Own senior client relationships from mid-level to C-suite
- Serve as a trusted client business advisor and generate enthusiasm for the Mastercard team and our recommendations
- Leverage artificial intelligence tools and data analytics to develop and optimize marketing strategies and campaigns. Analyze consumer behavior, market trends as well as insights, and large datasets to personalize marketing efforts
- Design and implement AI-enhanced marketing strategies that align with business goals.
- Use predictive analytics and machine learning models to forecast customer behavior and campaign performance. Leverage AI to create hyper-personalized experiences across digital touchpoints
All About You
- BA required; MBA preferred
- Experience at a large issuing bank in Asia Pacific and/or other sophisticated payments markets; retailer experience a plus
- Performance and growth digital marketing experience is required
- Hands-on experience in designing and delivering large scale campaigns acquiring new customers and marketing to existing customers
- Comfortable in a remote managerial situations
- Well versed with martech solutions
- Marketing consultancy experience preferred
- Strong business acumen and entrepreneurial spirit
- Excellent interpersonal, presentation and communications skills
- Strong team player and able to work independently at the same time
- Travel required; approximately 50% (post covid)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Managing Consultant, Advisors & Consulting Services, Marketing
Overview
- Mastercard Advisors is the leading global professional services firm focused exclusively on payments and provides payments consulting, information, analytics, and customized services to financial institutions and their merchant partners worldwide. Addressing complex challenges in strategy, marketing, risk, and operations, Mastercard Advisors helps clients maximize the value of their payments businesses.
- Advisors, Managed Services is the global business unit responsible for delivering marketing consulting capabilities for Mastercard's customer verticals: financial institutions, governments, retailers and ecommerce
- The Managed Services Business Leader for Southeast Asia defines marketing consulting solutions and leads the delivery and execution of impactful engagements for this rapidly growing division, as well as for the leading accounts in the region. The role also actively supports sales efforts by building a body of quantifiable successes
- Are you a strategic and results driven digital performance marketing expert who uses analytical insights to drive growth and measurable results?
- Are you a team player, collaborative yet confident in your personal expertise?
- Can you identify and learn from digital and integrated marketing best practices?
- Are you familiar with SEA digital eco-systems and innovative martech solutions to propel performance?
Role
Client Impact
- This role is a fusion of technology and creativity, aimed at enhancing customer engagement, driving sales, elevating Mastercard's strategic value, driving client's business growth and performance while improving overall marketing ROI
- Lead and drive innovative vision and disruptive strategic marketing strategic initiatives that transform marketing capabilities through data-driven insights, emerging technologies, and performance optimization
- This role blends traditional marketing expertise with advanced AI-driven capabilities to deliver personalized, data-informed, and scalable marketing strategies. The professional is expected to operate at the intersection of creativity, data, analytics, and technology.
- Responsible for leading and integrating, managing, integrating and optimizing internal and external marketing technology (MarTech) stack to enable insights and data-driven, automated and marketing strategies that drive business impact
- Lead complex client engagements across a range of industries and problem statements
- Build and lead the development of marketing strategies and campaigns for regional and global clients by working with technology and data
- Own senior client relationships from mid-level to C-suite
- Serve as a trusted client business advisor and generate enthusiasm for the Mastercard team and our recommendations
- Leverage artificial intelligence tools and data analytics to develop and optimize marketing strategies and campaigns. Analyze consumer behavior, market trends as well as insights, and large datasets to personalize marketing efforts
- Design and implement AI-enhanced marketing strategies that align with business goals.
- Use predictive analytics and machine learning models to forecast customer behavior and campaign performance. Leverage AI to create hyper-personalized experiences across digital touchpoints
All About You
- BA required; MBA preferred
- Experience at a large issuing bank in Asia Pacific and/or other sophisticated payments markets; retailer experience a plus
- Performance and growth digital marketing experience is required
- Hands-on experience in designing and delivering large scale campaigns acquiring new customers and marketing to existing customers
- Comfortable in a remote managerial situations
- Well versed with martech solutions
- Marketing consultancy experience preferred
- Strong business acumen and entrepreneurial spirit
- Excellent interpersonal, presentation and communications skills
- Strong team player and able to work independently at the same time
- Travel required; approximately 50% (post covid)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
0
Actuarial Senior Analyst, Actuarial Consulting Group
Manulife
Posted 15 days ago
Job Viewed
Job Description
We are currently searching for a talented and driven individual to join our Projects team within our MBPS Actuarial Function as an Actuarial Senior Analyst, providing actuarial technical support to the accomplishment of actuarial projects. Established in 2012, the team has become an actuarial center of excellence, with over 200 staff and growing, along with increasing range and ownership of deliverables, specializing in Valuation, Liability and Asset Modelling, Experience Analytics, Pricing, and more.
MBPS Actuarial offers a wide range of global opportunities across multiple actuarial disciplines, a high performing culture, a market leading actuarial development program, a job rotation program, and a leadership team dedicated to your growth and success.
**Required Qualifications:**
+ Bachelor's Degree in Actuarial Science, Mathematics, Statistics, Finance, or related field
+ At least 7 years of actuarial work experience in Insurance or Financial Services
+ Associate designation in any recognized actuarial organization (SOA, ASP), with meaningful progress towards Fellowship.
+ Excellent proficiency in MS Office (Excel, VBA, Access), GGY AXIS, SQL, Qlikview, Python or similar programs
+ Demonstrated experience in applying actuarial concepts to independently model and analyze actuarial financial metrics
+ Proven analytical and problem-solving skills with the ability to gather, synthesize, organize, and report information, results, and recommendations to various levels across the organization.
+ Strong ability to establish priorities and manage multiple tasks with accuracy and attention to detail, for self and others.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
MBPS Actuarial offers a wide range of global opportunities across multiple actuarial disciplines, a high performing culture, a market leading actuarial development program, a job rotation program, and a leadership team dedicated to your growth and success.
**Required Qualifications:**
+ Bachelor's Degree in Actuarial Science, Mathematics, Statistics, Finance, or related field
+ At least 7 years of actuarial work experience in Insurance or Financial Services
+ Associate designation in any recognized actuarial organization (SOA, ASP), with meaningful progress towards Fellowship.
+ Excellent proficiency in MS Office (Excel, VBA, Access), GGY AXIS, SQL, Qlikview, Python or similar programs
+ Demonstrated experience in applying actuarial concepts to independently model and analyze actuarial financial metrics
+ Proven analytical and problem-solving skills with the ability to gather, synthesize, organize, and report information, results, and recommendations to various levels across the organization.
+ Strong ability to establish priorities and manage multiple tasks with accuracy and attention to detail, for self and others.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
This advertiser has chosen not to accept applicants from your region.
1
Gds Consulting d&a Manager Data Architect
Taguig, National Capital Region
EYA GTH Manila Inc
Posted today
Job Viewed
Job Description
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The opportunity
We're looking for Managers/Senior Managers (GTM + Big Data Architects) with strong technology and data understanding having proven delivery capability in delivery and pre sales. This is a fantastic opportunity to be part of a leading firm as well as a part of a growing Data and Analytics team.
Your key responsibilities
- Have proven experience in driving Analytics GTM/Pre-Sales by collaborating with senior stakeholder/s in the client and partner organization in CPR/P&U/Life Sciences. Activities will include pipeline building, RFP responses, creating new solutions and offerings, conducting workshops as well as managing in flight projects focused on cloud and big data.
- Develop standardized practices for delivering new products and capabilities using Big Data technologies, including data acquisition, transformation, and analysis.
- Interact with senior client technology leaders, understand their business goals, create, architect, propose, develop and deliver technology solutions
- Define and develop client specific best practices around data management within a Hadoop environment or cloud environment
- Recommend design alternatives for data ingestion, processing and provisioning layers
- Design and develop data ingestion programs to process large data sets in Batch mode using HIVE, Pig and Sqoop, Spark
- Develop data ingestion programs to ingest real-time data from LIVE sources using Apache Kafka, Spark Streaming and related technologies
Skills and attributes for success
- Strong understanding & familiarity with all Big Data and Cloud fundamentals.
- Strong understanding of underlying Hadoop Architectural concepts and distributed computing paradigms
- Experience in the development of Hadoop APIs and MapReduce jobs for large scale data processing.
- Hands-on programming experience in Apache Spark using SparkSQL and Spark Streaming or Apache Storm
- Hands on experience with major components like Hive, PIG, Spark, MapReduce
- Experience working with NoSQL in at least one of the data stores - HBase, Cassandra, MongoDB
- Experienced in Hadoop clustering and Auto scaling.
- Good knowledge in apache Kafka & Apache Flume
- Knowledge of Spark and Kafka integration with multiple Spark jobs to consume messages from multiple Kafka partitions
- Knowledge of Apache Oozie based workflow
- Hands-on expertise in cloud services like AWS, and/or Microsoft Azure
- Solid understanding of ETL methodologies in a multi-tiered stack, integrating with Big Data systems like Hadoop and Cassandra.
- Experience with BI, and data analytics databases
- Experience in converting business problems/challenges to technical solutions considering security, performance, scalability etc.
- Experience in Enterprise grade solution implementations.
- Knowledge in Big data architecture patterns (Lambda, Kappa)
- Experience in Data security (on the move, at rest)
- Strong UNIX operating system concepts and shell scripting knowledge
To qualify for the role, you must have
- Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution.
- Excellent communicator (written and verbal formal and informal).
- Ability to multi-task under pressure and work independently with mínimal supervision.
- Strong verbal and written communication skills.
- Must be a team player and enjoy working in a cooperative and collaborative team environment.
- Adaptable to new technologies and standards.
- Participate in all aspects of Big Data solution delivery life cycle including analysis, design, development, testing, production deployment, and support.
- Minimum 7 years hand-on experience in one or more of the above areas.
- Minimum 10 years industry experience
Ideally, you'll also have
- Strong project management skills
- Client management skills
- Solutioning skills
What we look for
- People with technical experience and enthusiasm to learn new things in this fast-moving environment
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting o
The opportunity
We're looking for Managers/Senior Managers (GTM + Big Data Architects) with strong technology and data understanding having proven delivery capability in delivery and pre sales. This is a fantastic opportunity to be part of a leading firm as well as a part of a growing Data and Analytics team.
Your key responsibilities
- Have proven experience in driving Analytics GTM/Pre-Sales by collaborating with senior stakeholder/s in the client and partner organization in CPR/P&U/Life Sciences. Activities will include pipeline building, RFP responses, creating new solutions and offerings, conducting workshops as well as managing in flight projects focused on cloud and big data.
- Develop standardized practices for delivering new products and capabilities using Big Data technologies, including data acquisition, transformation, and analysis.
- Interact with senior client technology leaders, understand their business goals, create, architect, propose, develop and deliver technology solutions
- Define and develop client specific best practices around data management within a Hadoop environment or cloud environment
- Recommend design alternatives for data ingestion, processing and provisioning layers
- Design and develop data ingestion programs to process large data sets in Batch mode using HIVE, Pig and Sqoop, Spark
- Develop data ingestion programs to ingest real-time data from LIVE sources using Apache Kafka, Spark Streaming and related technologies
Skills and attributes for success
- Strong understanding & familiarity with all Big Data and Cloud fundamentals.
- Strong understanding of underlying Hadoop Architectural concepts and distributed computing paradigms
- Experience in the development of Hadoop APIs and MapReduce jobs for large scale data processing.
- Hands-on programming experience in Apache Spark using SparkSQL and Spark Streaming or Apache Storm
- Hands on experience with major components like Hive, PIG, Spark, MapReduce
- Experience working with NoSQL in at least one of the data stores - HBase, Cassandra, MongoDB
- Experienced in Hadoop clustering and Auto scaling.
- Good knowledge in apache Kafka & Apache Flume
- Knowledge of Spark and Kafka integration with multiple Spark jobs to consume messages from multiple Kafka partitions
- Knowledge of Apache Oozie based workflow
- Hands-on expertise in cloud services like AWS, and/or Microsoft Azure
- Solid understanding of ETL methodologies in a multi-tiered stack, integrating with Big Data systems like Hadoop and Cassandra.
- Experience with BI, and data analytics databases
- Experience in converting business problems/challenges to technical solutions considering security, performance, scalability etc.
- Experience in Enterprise grade solution implementations.
- Knowledge in Big data architecture patterns (Lambda, Kappa)
- Experience in Data security (on the move, at rest)
- Strong UNIX operating system concepts and shell scripting knowledge
To qualify for the role, you must have
- Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution.
- Excellent communicator (written and verbal formal and informal).
- Ability to multi-task under pressure and work independently with mínimal supervision.
- Strong verbal and written communication skills.
- Must be a team player and enjoy working in a cooperative and collaborative team environment.
- Adaptable to new technologies and standards.
- Participate in all aspects of Big Data solution delivery life cycle including analysis, design, development, testing, production deployment, and support.
- Minimum 7 years hand-on experience in one or more of the above areas.
- Minimum 10 years industry experience
Ideally, you'll also have
- Strong project management skills
- Client management skills
- Solutioning skills
What we look for
- People with technical experience and enthusiasm to learn new things in this fast-moving environment
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting o
This advertiser has chosen not to accept applicants from your region.
2
SAP Academy for Services & Consulting (APAC) - Project Manager Associate - Philippines
SAP
Posted 3 days ago
Job Viewed
Job Description
**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**ABOUT THE SAP ACADEMY FOR SERVICES & CONSULTING**
The Academy aligns with the SAP Customer Services & Delivery team supporting our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer.
The SAP Academy for Services & Consulting is a 12-15mth graduate program to start your career. This program consists of classroom-based learning including rotation opportunities with a predefined focus role within the business.
Throughout the Program you will build the foundations needed for success in the Customer Services & Delivery business. Our rotations enable you to gain comprehensive experience and understanding within different lines of business relevant to your end role such as consulting, project management, technical and solution support.
**THE ROLE OF PROJECT MANAGER**
The Project Manager is responsible for supporting our customers' transformation strategy through the management of cloud, or hybrid implementation initiatives with SAP Activate methodology. The Project Manager has the qualifications and business acumen to manage large scale, high risk, strategic projects that span organizational boundaries including multiple business units and service partners/vendors.
The Project Manager will provide leadership to cross-functional teams responsible for delivering defined project outputs on time, on budget and with highest quality. Project Managers assist SAP Sales teams during the Bid Phase by providing input into the proposal especially regarding the solution delivery model, project structure, organization, scoping, estimation and risk assessment. Project Managers have ability to manage complex projects or programs that require coordination of work between various parties such as: third party sub-contractors, SAP Development, and Global Support organizations.
As a Project Manager Associate, you will support the project manager on large scale, high risk, strategic projects, and/or lead operational projects or small engagements.
**EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES**
+ Master's degree, or equivalent tertiary study
+ 0-3 years' work experience with customer facing roles
+ Team player with ability to work independently and take ownership of assigned tasks
+ Good listener with excellent communication skills, empathetic, collaborative
+ Resourceful self-starters with strong interpersonal skills who are eager learners
+ Interested in technology, innovation, and how digital platforms can solve business challenges
+ Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure
**EXPECTATIONS AND TASKS**
We are looking for a team member who is able to demonstrate and/or is keen to learn the following:
During Academy:
+ Learn and understand the Customer Services & Delivery portfolio for the respective solution areas and delivers according to service specifications
+ Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements
+ Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training
+ Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
+ Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations
+ Build and maintain relationships with internal and external stakeholders
+ Adapt to knowledge on new technologies in a consistently dynamic and changing environment
As a Project Team Lead on a large strategic project
+ Conduct project planning activities and support execution of large scale, high risk, strategic projects according to the project plan
+ Assist project PMO as needed by SAP or Customer PM o Manage sub-project group to supervise/represent a team within large project program
+ Ensure project success (budgets, schedule, quality, business value)
+ Ensure proper use of methodology tools procedures
+ Coordinate project resource management with resource managers
As a Project Manager for a small strategic /operational project:
+ Responsible for managing project through life cycle- applying skills as project team lead and project coordinator
+ Responsible for defining, planning, tracking and managing the project, in accordance to methodology
+ Determine required resources for the project
+ Identify required resources, collaborate with sponsor to set direction required to meet project objectives
+ Participate in project initiation/planning activities. Mange execution of projects according to the plan
+ Manage internal/external communication to stakeholders, with input/guidance from Sponsor
+ Lead project team by communicating what need to happen, and holding team accountable for delivering on objectives
+ Support the identification of risks/issues and develop mitigation options for decision by the sponsor, in order to maintain project momentum
+ Communicate and/or escalate project issues early to account management and delivery management.
+ Balance the trade-off of the triple- constraint (time, cost and scope) to realize the expected business value.
+ Demonstrate proficiency in tools and procedures o Position SAP delivery methodology - Activate, Agile, Best Business Practices and Integrated Tool management correctly with the customer and project team 5
+ Work with partners, customers and internal SAP teams to enforce adoption of Rise with SAP methodology and associated tools like CALM, Signavio, LeanIX, BTP etc. to make the best usage of the investment of end customers
+ Be responsible for driving the clean core on BTP, innovation adoption and business transformation at scale for customer
+ Maintain internal project financial and non-financial system
+ Adhere to Procurement, HR policies and to commercial processes such as change requests and invoicing
+ Demonstrate proficiency in communication
+ Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
+ Create and communicate project processes to increase collaboration between internal and external project team members.
**WHAT YOU GET FROM US**
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply no
**SAPNextGen**
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
#SAPNextGen
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**ABOUT THE SAP ACADEMY FOR SERVICES & CONSULTING**
The Academy aligns with the SAP Customer Services & Delivery team supporting our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer.
The SAP Academy for Services & Consulting is a 12-15mth graduate program to start your career. This program consists of classroom-based learning including rotation opportunities with a predefined focus role within the business.
Throughout the Program you will build the foundations needed for success in the Customer Services & Delivery business. Our rotations enable you to gain comprehensive experience and understanding within different lines of business relevant to your end role such as consulting, project management, technical and solution support.
**THE ROLE OF PROJECT MANAGER**
The Project Manager is responsible for supporting our customers' transformation strategy through the management of cloud, or hybrid implementation initiatives with SAP Activate methodology. The Project Manager has the qualifications and business acumen to manage large scale, high risk, strategic projects that span organizational boundaries including multiple business units and service partners/vendors.
The Project Manager will provide leadership to cross-functional teams responsible for delivering defined project outputs on time, on budget and with highest quality. Project Managers assist SAP Sales teams during the Bid Phase by providing input into the proposal especially regarding the solution delivery model, project structure, organization, scoping, estimation and risk assessment. Project Managers have ability to manage complex projects or programs that require coordination of work between various parties such as: third party sub-contractors, SAP Development, and Global Support organizations.
As a Project Manager Associate, you will support the project manager on large scale, high risk, strategic projects, and/or lead operational projects or small engagements.
**EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES**
+ Master's degree, or equivalent tertiary study
+ 0-3 years' work experience with customer facing roles
+ Team player with ability to work independently and take ownership of assigned tasks
+ Good listener with excellent communication skills, empathetic, collaborative
+ Resourceful self-starters with strong interpersonal skills who are eager learners
+ Interested in technology, innovation, and how digital platforms can solve business challenges
+ Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure
**EXPECTATIONS AND TASKS**
We are looking for a team member who is able to demonstrate and/or is keen to learn the following:
During Academy:
+ Learn and understand the Customer Services & Delivery portfolio for the respective solution areas and delivers according to service specifications
+ Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements
+ Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training
+ Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
+ Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations
+ Build and maintain relationships with internal and external stakeholders
+ Adapt to knowledge on new technologies in a consistently dynamic and changing environment
As a Project Team Lead on a large strategic project
+ Conduct project planning activities and support execution of large scale, high risk, strategic projects according to the project plan
+ Assist project PMO as needed by SAP or Customer PM o Manage sub-project group to supervise/represent a team within large project program
+ Ensure project success (budgets, schedule, quality, business value)
+ Ensure proper use of methodology tools procedures
+ Coordinate project resource management with resource managers
As a Project Manager for a small strategic /operational project:
+ Responsible for managing project through life cycle- applying skills as project team lead and project coordinator
+ Responsible for defining, planning, tracking and managing the project, in accordance to methodology
+ Determine required resources for the project
+ Identify required resources, collaborate with sponsor to set direction required to meet project objectives
+ Participate in project initiation/planning activities. Mange execution of projects according to the plan
+ Manage internal/external communication to stakeholders, with input/guidance from Sponsor
+ Lead project team by communicating what need to happen, and holding team accountable for delivering on objectives
+ Support the identification of risks/issues and develop mitigation options for decision by the sponsor, in order to maintain project momentum
+ Communicate and/or escalate project issues early to account management and delivery management.
+ Balance the trade-off of the triple- constraint (time, cost and scope) to realize the expected business value.
+ Demonstrate proficiency in tools and procedures o Position SAP delivery methodology - Activate, Agile, Best Business Practices and Integrated Tool management correctly with the customer and project team 5
+ Work with partners, customers and internal SAP teams to enforce adoption of Rise with SAP methodology and associated tools like CALM, Signavio, LeanIX, BTP etc. to make the best usage of the investment of end customers
+ Be responsible for driving the clean core on BTP, innovation adoption and business transformation at scale for customer
+ Maintain internal project financial and non-financial system
+ Adhere to Procurement, HR policies and to commercial processes such as change requests and invoicing
+ Demonstrate proficiency in communication
+ Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
+ Create and communicate project processes to increase collaboration between internal and external project team members.
**WHAT YOU GET FROM US**
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply no
**SAPNextGen**
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
#SAPNextGen
This advertiser has chosen not to accept applicants from your region.
3
SAP Academy for Services & Consulting (APAC) - Technical Quality Manager (TQM) - Philippines
SAP
Posted 3 days ago
Job Viewed
Job Description
**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**ABOUT THE SAP ACADEMY FOR SERVICES & CONSULTING**
The Academy aligns with the SAP Customer Services & Delivery team supporting our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer.
The SAP Academy for Services & Consulting is a 12-15mth graduate program to start your career. This program consists of classroom-based learning including rotation opportunities with a predefined focus role within the business.
Throughout the Program you will build the foundations needed for success in the Customer Services & Delivery business. Our rotations enable you to gain comprehensive experience and understanding within different lines of business relevant to your end role such as consulting, project management, technical and solution support.
**THE ROLE OF TQM IN SAP PREMIUM ENGAGEMENT**
As an integral part of the SAP Customer Services & Delivery strategy, the Premium Engagement (PE) business led by Technical Quality Managers (TQM) is a strategic advisory for primarily the largest SAP customers. It brings SAP's innovations, realizes and accelerates adoption and consumption of SAP Solutions across hybrid and cloud landscapes, and delivers on promises and expected outcomes. Premium Engagement offerings have a critical role to play in driving customer success and the success of the Customer Services & Delivery organization.
The SAP Technical Quality Manager is the key role in the Customer Services Premium Engagement business and works with customers with Premium Engagement contracts, e.g., MaxAttention and ActiveAttention. TQM is responsible for the overall delivery of contracted services and building long-lasting engagements across the entire customer landscape and end-to-end business processes in SAP solution's scope.
We are looking for a team member who is able to demonstrate and/or is keen to learn the following:
+ Strong customer engagement skills to develop into a Trusted Advisor within an large, enterprise client
+ Service delivery understanding and value-management mindset, with focus on project-managing PE services delivery as TQM: resourcing, staffing, scope mgmt, risk and issues mgmt, escalation management.
+ Understanding an overall enterprise architecture across private cloud, SaaS, and on-premise solutions including integration
+ Business acumen and business understanding: ACV (annual contract value) contract renewal, solutioning, procurement, customer retention, managing P&L on contract level
+ Working as a core member of a virtual account team and orchestrating cross-account internal governance.
+ Analysis of customer situation and requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics
+ Engagement governance, executive reporting & presentations,
+ Gain or have previous experience in design, implementation, and change management projects
+ Facilitation, negotiation, and de-escalation skills
**EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES**
+ Bachelor's degree, or equivalent tertiary study
+ 0-3 years' work experience with customer facing roles
+ Team player with ability to work independently and take ownership of assigned tasks
+ Good listener with excellent communication skills, empathetic, collaborative
+ Resourceful self-starters with strong interpersonal skills who are eager learners
+ Interested in technology, innovation, and how digital platforms can solve business challenges
+ Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure
**EXPECTATIONS AND TASKS**
+ Learn and understand the Customer Services & Delivery portfolio for the respective solution areas and delivers according to service specifications
+ Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements
+ Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training
+ Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
+ Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations
+ Build and maintain relationships with internal and external stakeholders
+ Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
+ Adapt to knowledge on new technologies in a consistently dynamic and changing environment
+ Be responsible for driving the clean core on BTP, innovation adoption and business transformation at scale for customer
+ Work with partners, customers and internal SAP teams to enforce adoption of Rise with SAP methodology and associated tools like CALM, Signavio, LeanIX, BTP etc. to make the best usage of the investment of end customers
**WHAT YOU GET FROM US**
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now
#SAPNextGen
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
#SAPNextGen
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**ABOUT THE SAP ACADEMY FOR SERVICES & CONSULTING**
The Academy aligns with the SAP Customer Services & Delivery team supporting our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer.
The SAP Academy for Services & Consulting is a 12-15mth graduate program to start your career. This program consists of classroom-based learning including rotation opportunities with a predefined focus role within the business.
Throughout the Program you will build the foundations needed for success in the Customer Services & Delivery business. Our rotations enable you to gain comprehensive experience and understanding within different lines of business relevant to your end role such as consulting, project management, technical and solution support.
**THE ROLE OF TQM IN SAP PREMIUM ENGAGEMENT**
As an integral part of the SAP Customer Services & Delivery strategy, the Premium Engagement (PE) business led by Technical Quality Managers (TQM) is a strategic advisory for primarily the largest SAP customers. It brings SAP's innovations, realizes and accelerates adoption and consumption of SAP Solutions across hybrid and cloud landscapes, and delivers on promises and expected outcomes. Premium Engagement offerings have a critical role to play in driving customer success and the success of the Customer Services & Delivery organization.
The SAP Technical Quality Manager is the key role in the Customer Services Premium Engagement business and works with customers with Premium Engagement contracts, e.g., MaxAttention and ActiveAttention. TQM is responsible for the overall delivery of contracted services and building long-lasting engagements across the entire customer landscape and end-to-end business processes in SAP solution's scope.
We are looking for a team member who is able to demonstrate and/or is keen to learn the following:
+ Strong customer engagement skills to develop into a Trusted Advisor within an large, enterprise client
+ Service delivery understanding and value-management mindset, with focus on project-managing PE services delivery as TQM: resourcing, staffing, scope mgmt, risk and issues mgmt, escalation management.
+ Understanding an overall enterprise architecture across private cloud, SaaS, and on-premise solutions including integration
+ Business acumen and business understanding: ACV (annual contract value) contract renewal, solutioning, procurement, customer retention, managing P&L on contract level
+ Working as a core member of a virtual account team and orchestrating cross-account internal governance.
+ Analysis of customer situation and requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics
+ Engagement governance, executive reporting & presentations,
+ Gain or have previous experience in design, implementation, and change management projects
+ Facilitation, negotiation, and de-escalation skills
**EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES**
+ Bachelor's degree, or equivalent tertiary study
+ 0-3 years' work experience with customer facing roles
+ Team player with ability to work independently and take ownership of assigned tasks
+ Good listener with excellent communication skills, empathetic, collaborative
+ Resourceful self-starters with strong interpersonal skills who are eager learners
+ Interested in technology, innovation, and how digital platforms can solve business challenges
+ Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure
**EXPECTATIONS AND TASKS**
+ Learn and understand the Customer Services & Delivery portfolio for the respective solution areas and delivers according to service specifications
+ Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements
+ Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training
+ Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
+ Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations
+ Build and maintain relationships with internal and external stakeholders
+ Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
+ Adapt to knowledge on new technologies in a consistently dynamic and changing environment
+ Be responsible for driving the clean core on BTP, innovation adoption and business transformation at scale for customer
+ Work with partners, customers and internal SAP teams to enforce adoption of Rise with SAP methodology and associated tools like CALM, Signavio, LeanIX, BTP etc. to make the best usage of the investment of end customers
**WHAT YOU GET FROM US**
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now
#SAPNextGen
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
#SAPNextGen
This advertiser has chosen not to accept applicants from your region.
4
Cloud Solution Architect - AI Business Solutions | Support for Mission Critical
Microsoft Corporation
Posted 24 days ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Do you have a passion for M365 and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to grow their Customer Engagement platforms? Do you want to join one of Microsoft''s fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft AI Business Solutions strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs
- You will Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across AI Business Solutions to improve the quality, consumption, and health of the customer's solution
- You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution
- You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience
- You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers
- You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans
- You will share and gain knowledge through technical communities
- You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers
**Qualifications**
**Required Qualifications:**
**Microsoft Teams Enterprise Voice:**
+ Design, deployment, and management of Teams Phone (Enterprise Voice), including Direct Routing, Operator Connect, and integration with Session Border Controllers (SBCs).
+ Experience with VoIP, PBX migration, and Unified Communications solutions.
+ Troubleshooting call quality, voice routing, and telephony integration issues.
+ Familiarity with Teams-certified devices and endpoint management for voice solutions.
**Endpoint Management** **(Intune & SCCM/MECM):**
+ Deep expertise in Microsoft Intune (Endpoint Manager) for mobile device and application management (MDM/MAM), including policy creation, compliance, and security baselines.
+ Advanced Experience with Microsoft Endpoint Configuration Manager (SCCM/MECM) for OS deployment, software distribution, application management, patch management, Strong PowerShell scripting, hierarchy design and co-management scenarios. Also having basic SCCM log review skill to determine troubleshooting direction.
+ Migration experience from SCCM to Intune, and hybrid/co-management environments, e.g. GPO migration, application migration, update management migration, etc.
+ Knowledge of Hybrid/Pure Entra ID join for Windows Device, Windows Autopilot, Windows Update for Business, and device lifecycle management.
+ Experience with Mobile / MacOS devices management in Intune
**Microsoft 365** **Ecosystem** **:**
+ Administration and support for Exchange Online, SharePoint Online, and Microsoft 365 Security & Compliance features (eDiscovery, DLP, Defender, etc.).
+ Integration of Teams with other M365 services and third-party UC solutions (e.g., Zoom, WebEx, Slack).
**Professional skills:**
+ Comfortable operating in ambiguous, fast-paced environments
+ Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
+ Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
**Additional Qualification** **:**
**Identity & Security** :
+ Azure Active Directory, Conditional Access, MFA, and identity federation (ADFS, Azure AD Connect).
+ PKI, certificate deployment, and NDES.
**Networking** :
+ Understanding of enterprise network concepts relevant to voice and endpoint management (QoS, firewall, VPN, SBC configuration).
**Preferred** **Qualification** **:**
**Scripting & Automation** :
+ PowerShell scripting for automation, reporting, and troubleshooting across Teams, Intune, and SCCM.
**Certifications:**
+ MS-700 (Managing Microsoft Teams)
+ MS-720 (Teams Voice Engineer Expert)
+ MS-102 (Microsoft 365 Administrator)
+ MS-500 (Security Administration)
+ MD-102 (Endpoint Administrator)
+ Other relevant Microsoft certifications
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Do you have a passion for M365 and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to grow their Customer Engagement platforms? Do you want to join one of Microsoft''s fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft AI Business Solutions strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs
- You will Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across AI Business Solutions to improve the quality, consumption, and health of the customer's solution
- You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution
- You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience
- You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers
- You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans
- You will share and gain knowledge through technical communities
- You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers
**Qualifications**
**Required Qualifications:**
**Microsoft Teams Enterprise Voice:**
+ Design, deployment, and management of Teams Phone (Enterprise Voice), including Direct Routing, Operator Connect, and integration with Session Border Controllers (SBCs).
+ Experience with VoIP, PBX migration, and Unified Communications solutions.
+ Troubleshooting call quality, voice routing, and telephony integration issues.
+ Familiarity with Teams-certified devices and endpoint management for voice solutions.
**Endpoint Management** **(Intune & SCCM/MECM):**
+ Deep expertise in Microsoft Intune (Endpoint Manager) for mobile device and application management (MDM/MAM), including policy creation, compliance, and security baselines.
+ Advanced Experience with Microsoft Endpoint Configuration Manager (SCCM/MECM) for OS deployment, software distribution, application management, patch management, Strong PowerShell scripting, hierarchy design and co-management scenarios. Also having basic SCCM log review skill to determine troubleshooting direction.
+ Migration experience from SCCM to Intune, and hybrid/co-management environments, e.g. GPO migration, application migration, update management migration, etc.
+ Knowledge of Hybrid/Pure Entra ID join for Windows Device, Windows Autopilot, Windows Update for Business, and device lifecycle management.
+ Experience with Mobile / MacOS devices management in Intune
**Microsoft 365** **Ecosystem** **:**
+ Administration and support for Exchange Online, SharePoint Online, and Microsoft 365 Security & Compliance features (eDiscovery, DLP, Defender, etc.).
+ Integration of Teams with other M365 services and third-party UC solutions (e.g., Zoom, WebEx, Slack).
**Professional skills:**
+ Comfortable operating in ambiguous, fast-paced environments
+ Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
+ Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
**Additional Qualification** **:**
**Identity & Security** :
+ Azure Active Directory, Conditional Access, MFA, and identity federation (ADFS, Azure AD Connect).
+ PKI, certificate deployment, and NDES.
**Networking** :
+ Understanding of enterprise network concepts relevant to voice and endpoint management (QoS, firewall, VPN, SBC configuration).
**Preferred** **Qualification** **:**
**Scripting & Automation** :
+ PowerShell scripting for automation, reporting, and troubleshooting across Teams, Intune, and SCCM.
**Certifications:**
+ MS-700 (Managing Microsoft Teams)
+ MS-720 (Teams Voice Engineer Expert)
+ MS-102 (Microsoft 365 Administrator)
+ MS-500 (Security Administration)
+ MD-102 (Endpoint Administrator)
+ Other relevant Microsoft certifications
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
5
RPA / Automation Solutions Business Analyst
Meycauayan, Bulacan
Nestle
Posted 17 days ago
Job Viewed
Job Description
**Location: Meycauayan, Bulacan, PH / Rockwell, Makati, PH**
**Company: Nestlé Business Services AOA, Inc.**
**Position Summary**
**Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.**
**Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline, and excellence. Are you ready to join us?**
**A day in the life of.**
You will serve as a vital link between IS/IT and business consumers and customers. This role requires a deep understanding of business functions, identifying opportunities and challenges, and advising on optimal solutions. You will translate business strategies, threats, and needs into IS/IT product requirements and facilitate collaboration between Operations, the Business Development Unit, and market business partners to specify, test, and deploy IS/IT automation solutions.
**Key Responsibilities:**
**1. Project Management and Coordination**
+ Structure automation projects by assessing efforts, defining resource needs, coordinating execution, and monitoring progress to ensure successful project closure.
+ Collaborate with Business Systems Analysts (BSA) to define and prioritize development tasks, ensuring business requirements are met.
+ Provide guidance and recommendations to stakeholders on resource identification, prioritization, and coordination within the Automation Product/Project portfolio.
**2. Building and Testing Automation Solutions**
+ Partner with End-to-End Product Owners (E2E POs) and Market Automation Leads (MAL) to identify process automation opportunities.
+ Gather detailed process requirements and expected outcomes, including As-Is process flows, service requirements (SRs), benefits, and key outcomes.
+ Create Process Design Documents (PDD) and conduct testing of new automation solutions.
+ Identify and address bugs prior to deployment and ensure updated standard routines are available for automated processes.
+ Support the local BSA team in scripting new solutions for local initiatives and assess the best options for automation solutions, including process improvements.
**3. Deployment of Automation Solutions**
+ Consolidate the automation pipeline for the NBS Center based on inputs from Center Operations, Process Optimizers, and the Market Digital Acceleration Team.
+ Align automation priorities with Operations, Product Owners, and market stakeholders, assessing delivery timelines and efforts.
+ Collaborate with the Global BSA team on global initiatives, ensuring their integration into the Center Automation pipeline.
+ Identify future enhancements and support Operations in scheduling robot frequency.
**4. Sustaining Automation Solutions**
+ Ensure continuous capability building and technical support for developed automation solutions.
+ Develop supporting documentation, including troubleshooting guides and instruction manuals (Quick Reference Guides).
+ Conduct knowledge-sharing sessions and capability-building workshops on available automations within NBS.
+ Identify and report enhancements for existing automation solutions due to technical updates or system migrations.
**5. Ongoing Support and Collaboration**
+ Support the local BSA in prototype creation and scripting new solutions through PowerApps or Power Automate.
+ Collaborate with the NBS E2E Product Owner and Market Digital Acceleration Lead during design events and baselining exercises.
+ Assist the Market Project team throughout the automation process steps and provide documentation coaching.
**6. Stakeholder Management**
+ Oversee overall project planning, monitoring, and controlling from go-live to Hypercare exit.
+ Provide status updates to key stakeholders and the Senior Leadership team, ensuring alignment on project governance and business reviews.
+ Coordinate closely with Local BSAs, Data Visualization Specialists, Process Optimizers, and the Market Digital Acceleration team to proactively assess risks and implement mitigation strategies.
+ Facilitate effective communication with key stakeholders to support proposed strategies, process improvements, and operational decisions.
**What will make you successful**
+ **Educational Qualifications:** Bachelor's degree in Business, Information Systems, or a related discipline; an M.B.A. is a plus.
+ **Business Analysis Experience:** Proven experience in business analysis within a relevant functional area, demonstrating the ability to assess business needs and develop effective solutions.
+ **Project Management Expertise:** Extensive experience in project management, including planning, execution, and stakeholder management, ensuring successful project delivery.
+ **Relevant Business Experience:** Significant business experience in a relevant function, providing a strong understanding of industry practices and challenges.
+ **Agile/DevOps Methodology:** Strong experience working in an Agile and DevOps environment, utilizing design thinking methodology to foster innovation and enhance project outcomes.
+ **Effective Communication Skills:** Exceptional communication skills, with the ability to engage and influence stakeholders at various levels across the organization.
+ **Global Collaboration Experience:** Experience working in a global environment and with virtual teams, demonstrating the ability to navigate cultural differences and foster collaboration across diverse locations.
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at
**Company: Nestlé Business Services AOA, Inc.**
**Position Summary**
**Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.**
**Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline, and excellence. Are you ready to join us?**
**A day in the life of.**
You will serve as a vital link between IS/IT and business consumers and customers. This role requires a deep understanding of business functions, identifying opportunities and challenges, and advising on optimal solutions. You will translate business strategies, threats, and needs into IS/IT product requirements and facilitate collaboration between Operations, the Business Development Unit, and market business partners to specify, test, and deploy IS/IT automation solutions.
**Key Responsibilities:**
**1. Project Management and Coordination**
+ Structure automation projects by assessing efforts, defining resource needs, coordinating execution, and monitoring progress to ensure successful project closure.
+ Collaborate with Business Systems Analysts (BSA) to define and prioritize development tasks, ensuring business requirements are met.
+ Provide guidance and recommendations to stakeholders on resource identification, prioritization, and coordination within the Automation Product/Project portfolio.
**2. Building and Testing Automation Solutions**
+ Partner with End-to-End Product Owners (E2E POs) and Market Automation Leads (MAL) to identify process automation opportunities.
+ Gather detailed process requirements and expected outcomes, including As-Is process flows, service requirements (SRs), benefits, and key outcomes.
+ Create Process Design Documents (PDD) and conduct testing of new automation solutions.
+ Identify and address bugs prior to deployment and ensure updated standard routines are available for automated processes.
+ Support the local BSA team in scripting new solutions for local initiatives and assess the best options for automation solutions, including process improvements.
**3. Deployment of Automation Solutions**
+ Consolidate the automation pipeline for the NBS Center based on inputs from Center Operations, Process Optimizers, and the Market Digital Acceleration Team.
+ Align automation priorities with Operations, Product Owners, and market stakeholders, assessing delivery timelines and efforts.
+ Collaborate with the Global BSA team on global initiatives, ensuring their integration into the Center Automation pipeline.
+ Identify future enhancements and support Operations in scheduling robot frequency.
**4. Sustaining Automation Solutions**
+ Ensure continuous capability building and technical support for developed automation solutions.
+ Develop supporting documentation, including troubleshooting guides and instruction manuals (Quick Reference Guides).
+ Conduct knowledge-sharing sessions and capability-building workshops on available automations within NBS.
+ Identify and report enhancements for existing automation solutions due to technical updates or system migrations.
**5. Ongoing Support and Collaboration**
+ Support the local BSA in prototype creation and scripting new solutions through PowerApps or Power Automate.
+ Collaborate with the NBS E2E Product Owner and Market Digital Acceleration Lead during design events and baselining exercises.
+ Assist the Market Project team throughout the automation process steps and provide documentation coaching.
**6. Stakeholder Management**
+ Oversee overall project planning, monitoring, and controlling from go-live to Hypercare exit.
+ Provide status updates to key stakeholders and the Senior Leadership team, ensuring alignment on project governance and business reviews.
+ Coordinate closely with Local BSAs, Data Visualization Specialists, Process Optimizers, and the Market Digital Acceleration team to proactively assess risks and implement mitigation strategies.
+ Facilitate effective communication with key stakeholders to support proposed strategies, process improvements, and operational decisions.
**What will make you successful**
+ **Educational Qualifications:** Bachelor's degree in Business, Information Systems, or a related discipline; an M.B.A. is a plus.
+ **Business Analysis Experience:** Proven experience in business analysis within a relevant functional area, demonstrating the ability to assess business needs and develop effective solutions.
+ **Project Management Expertise:** Extensive experience in project management, including planning, execution, and stakeholder management, ensuring successful project delivery.
+ **Relevant Business Experience:** Significant business experience in a relevant function, providing a strong understanding of industry practices and challenges.
+ **Agile/DevOps Methodology:** Strong experience working in an Agile and DevOps environment, utilizing design thinking methodology to foster innovation and enhance project outcomes.
+ **Effective Communication Skills:** Exceptional communication skills, with the ability to engage and influence stakeholders at various levels across the organization.
+ **Global Collaboration Experience:** Experience working in a global environment and with virtual teams, demonstrating the ability to navigate cultural differences and foster collaboration across diverse locations.
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at
This advertiser has chosen not to accept applicants from your region.
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