Cloud Infrastructure Consultants

Mandaluyong, National Capital Region Accenture

Posted today

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Job Description

**Company Description**
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.

Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.

Skills Requirement: Architect/Administrator (AWS, Azure, Google Architect, Backup and Storage, Unix Admin, Database Admin, Virtualization, SCCM)

As a cloud/infrastructure resource you will help to build group processes, converge services, define new group standards and ways of working; enabling our business strategy. Will steer the BAU, 'unplanned work', customer projects and service improvement projects work streams that deliver IT services and support the group.

**Must Have**:

- As part of the Cloud Infrastructure leadership team, drive the company’s transformation to cloud
- Design, build and deliver a highly scalable public cloud presence
- Plan, lead and drive projects through entire lifecycle
- Create deployment strategies for existing and new services based on business objectives
- Advanced knowledge in cloud platform (AWS, Azure, Google, etc.)
- Solid foundation in software engineering best practices
- Experience with Scrum and agile development processes and methodologies
- Solid understanding of highly available, performant and secure service delivery
- Ability to interface with several internal partners simultaneously
- Delivering operational excellent
- Operating a multisite, group wide, pro-active support service
- Innovation, service improvement & ownership
- Designing the future support models, structure and deliverables, working with managed service partners/third parties
- Driving operational efficiencies and service improvement initiatives across internal teams and managed service partners
- Credibly communicating challenges, plans and progress
- Team engagement and development
- Defining/continual development of your team plans, complementing the wider plans as well as coordinating team specific Delivering activities that contribute towards the groups plan, build and deliver your team plan working with the workspace and collaborations infrastructure manager

**What we offer**:

- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan
- Company-sponsored trainings, upskilling, and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment

**TERMS AND CONDITIONS**

**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma (for graduates only) and/or Certificate of Graduation
- Certificate of Employment (COE) and/or SSS Employment History
- Government Documents:

- SSS ID and/or SSS Verification Form
- SSS Statement of Account (SOA)
- SSS Certificate of Contribution
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
- NSO Birth Certificate

**Salary**: Php42,000.00 - Php178,000.00 per month

Schedule:

- 8 hour shift
- Rotational shift
This advertiser has chosen not to accept applicants from your region.

Cloud Infrastructure Consultants

Mandaluyong, National Capital Region Accenture

Posted today

Job Viewed

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Job Description

**Company Description**
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.

Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.

Skills Requirement: Architect/Administrator (AWS, Azure, Google Architect, Backup and Storage, Unix Admin, Database Admin, Virtualization, SCCM)

As a cloud/infrastructure resource you will help to build group processes, converge services, define new group standards and ways of working; enabling our business strategy. Will steer the BAU, 'unplanned work', customer projects and service improvement projects work streams that deliver IT services and support the group.

**Must Have**:

- As part of the Cloud Infrastructure leadership team, drive the company’s transformation to cloud
- Design, build and deliver a highly scalable public cloud presence
- Plan, lead and drive projects through entire lifecycle
- Create deployment strategies for existing and new services based on business objectives
- Advanced knowledge in cloud platform (AWS, Azure, Google, etc.)
- Solid foundation in software engineering best practices
- Experience with Scrum and agile development processes and methodologies
- Solid understanding of highly available, performant and secure service delivery
- Ability to interface with several internal partners simultaneously
- Delivering operational excellent
- Operating a multisite, group wide, pro-active support service
- Innovation, service improvement & ownership
- Designing the future support models, structure and deliverables, working with managed service partners/third parties
- Driving operational efficiencies and service improvement initiatives across internal teams and managed service partners
- Credibly communicating challenges, plans and progress
- Team engagement and development
- Defining/continual development of your team plans, complementing the wider plans as well as coordinating team specific Delivering activities that contribute towards the groups plan, build and deliver your team plan working with the workspace and collaborations infrastructure manager

**What we offer**:

- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan
- Company-sponsored trainings, upskilling, and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment

**TERMS AND CONDITIONS**

**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma (for graduates only) and/or Certificate of Graduation
- Certificate of Employment (COE) and/or SSS Employment History
- Government Documents:

- SSS ID and/or SSS Verification Form
- SSS Statement of Account (SOA)
- SSS Certificate of Contribution
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
- NSO Birth Certificate

**Salary**: Php42,000.00 - Php178,000.00 per month

Schedule:

- 8 hour shift
- Rotational shift
This advertiser has chosen not to accept applicants from your region.

Lead Cloud Engineers - Infrastructure (Remote)

Makati, National Capital Region TASQ Staffing Solutions

Posted 1 day ago

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Job Description

TASQ is looking for lead cloud engineers - infrastructure to work remotely and start ASAP. Philippine-based applicants are the ones we need.
br>Work setup: remote, 5pm-1am schedule

Overview:

The Lead Cloud Engineer is primarily responsible for providing technical delivery leadership on client engagements, lead the architectural design sessions with the client, provide regular coaching and guidance to peers that help with the implementation, manage client expectations all while cultivating a collaborative and inclusive team culture. The Lead Cloud Engineer role provides a career path for Sr. Cloud Engineers and Cloud Engineers that are aspiring to lead and guide client engagements from end to end.



Tech Stack

Log Analytics (KQL)

Application Insights

Azure Site Recovery

Azure Backup

Azure Security

Azure Networking

Azure Storage

Azure DevOps

Azure Automation (IaC)

Terraform

Bicep

Azure SQL

Azure DNS

Azure Virtual Desktop

Scripting

Bash

PowerShell

Python

Environment

Windows

Linux

Unix

People Development in Project

Lead Cloud Engineers are responsible for providing technical oversight and guidance for those younger career team members that are learning the company's approach to infrastructure engagements

Serve as coach in a player-coach model to help support the upskilling of team members and help them build their confidence in infrastructure delivery

Help foster and build relationships between cloud infrastructure teams (delivery, delivery excellence, and solution architecture) as well as outside of the practice

Delivery Support Activities

Function as technical delivery oversight with strong consultative skills on multiple client engagements

Partner up with Delivery Excellence to ensure project milestones are aligned to a project plan that is inclusive of capturing key client decisions

Broad deep technical knowledge across Azure technologies inclusive of: Log Analytics (KQL), Application Insights, Azure Site Recovery, Azure Backup, Azure Security, Azure Networking (App Gateways, Front Door, Firewall, VWAN), Azure Storage, Azure Automation (IaC), Azure Sentinel, App Services, Containers (AKS), Managed Instances, Azure SQL, Azure DNS, Azure Virtual Desktop + Nerdio, Azure Files

Have a strong understanding of Cloud Infrastructure solutions and the delivery/execution of how they are implemented using IaC (Bicep or Terraform)

Help the delivery team reach billable targets by assisting with breaking through project blockers Help facilitate change orders and project extensions when in-flight projects call for it

Help drive alignment where there are technical mesh points between other company's practice areas by providing technical oversight and direction

Keep apprised of the latest technologies and how they may impact existing company's offerings

Have obtained the AZ-305 Cloud Architect certification

Business Development Leadership

Gain exposure to other company's offerings in other practice areas to help position in existing infrastructure engagements Identify new

Cloud Infrastructure & Security solution opportunities and raise them up

The company's Community leadership and support Lead and guide the infrastructure offerings committees that define and drive forward standard offerings for our practice

Lever Factors That Help Grow Our Business

Reach trusted advisor within multiple accounts, which then help support the growth of existing customer accounts in a Land & Expand approach helps us keep our people billing on engagements where we are doing awesome work

Lead and guide multiple engagements that help enable our infrastructure team to scale out

Help support teammates with unblocking engagements and remediating possible escalations before they happen

Create reusable artifacts and content that enable our team members to bill their time to our clients
This advertiser has chosen not to accept applicants from your region.

VMware Consultant for Migration and Cloud Infrastructure GCVE

Makati, National Capital Region Hunter's Hub Incorporated

Posted 13 days ago

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Job Description

We are looking for an experienced VMware Consultant to lead and execute VMware environment configurations on Google Cloud VMware Engine (GCVE) and manage seamless on-premise to cloud application migrations. This critical position will be based out of our Global Delivery Centre and play a key role in the Cloud Studios Unit of Amdocs.
br>Key Responsibilities:
VMware Configuration & Infrastructure Management

Configure and manage VMware vSphere, vCenter, NSX, SRM, vSAN, HCX, NSX-T, vROps, vRLI, and SDDC environments.

Design and implement scalable, secure VMware infrastructure solutions on GCVE.

Develop and maintain VMware runbooks and SOPs for GCVE operations.

Migration & Implementation

Execute VMware-based mass migrations, preferably from on-premises to GCP or AWS using HCX, vMotion, and NSX technologies.

Assist in the configuration and performance optimization of migrated VMs and cloud-based environments.

Project & Client Engagement

Collaborate with stakeholders to gather requirements and prepare technical design documents.

Support migration planning, timelines, and delivery milestones.

Monitoring & Troubleshooting

Perform regular system health checks, capacity planning, and performance tuning.

Investigate and resolve complex production incidents across VMware infrastructure and hybrid environments.

Knowledge Transfer & Documentation

Create and maintain detailed technical documentation, including configuration guides and migration plans.

Conduct knowledge-sharing sessions with client teams and internal stakeholders.
This advertiser has chosen not to accept applicants from your region.

Lead Cloud Engineer - Infrastructure - Remote/WFH

Makati, National Capital Region TASQ Staffing Solutions

Posted 10 days ago

Job Viewed

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Job Description

About the job: Lead Cloud Engineer - Infrastructure | REMOTE/WFH
Due to logistical reasons, only Philippine-based applicants are accepted. br>
Overview:
The Lead Cloud Engineer is primarily responsible for providing technical delivery leadership on client engagements, leading the architectural design sessions with the client, providing regular coaching and guidance to peers that help with the implementation, and managing client expectations, all while cultivating a collaborative and inclusive team culture. The Lead Cloud Engineer role provides a career path for Sr. Cloud engineers and cloud engineers that are aspiring to lead and guide client engagements from end to end.

People Development in Project

Lead Cloud Engineers are responsible for providing technical oversight and guidance for those younger career team members that are learning the company's approach to infrastructure engagements
Serve as coach in a player-coach model to help support the upskilling of team members and help them build their confidence in infrastructure delivery
Help foster and build relationships between cloud infrastructure teams (delivery, delivery excellence, and solution architecture) as well as outside of the practice
Delivery Support Activities

Function as technical delivery oversight with strong consultative skills on multiple client engagements
Partner up with Delivery Excellence to ensure project milestones are aligned to a project plan that is inclusive of capturing key client decisions
Broad, deep technical knowledge across Azure technologies inclusive of Log Analytics (KQL), Application Insights, Azure Site Recovery, Azure Backup, Azure Security, Azure Networking (App Gateways, Front Door, Firewall, VWAN), Azure Storage, Azure Automation (IaC), Azure Sentinel, App Services, Containers (AKS), Managed Instances, Azure SQL, Azure DNS, Azure Virtual Desktop + Nerdio, Azure Files.
Have a strong understanding of Cloud Infrastructure solutions and the delivery/execution of how they are implemented using IaC (Bicep or Terraform)
Help the delivery team reach billable targets by assisting with breaking through project blockers. Help facilitate change orders and project extensions when in-flight projects call for it
Help drive alignment where there are technical mesh points between other company's practice areas by providing technical oversight and direction
Keep apprised of the latest technologies and how they may impact existing company offerings.
Have obtained the AZ-305 Cloud Architect certification
Business Development Leadership

Gain exposure to other company's offerings in other practice areas to help position in existing infrastructure engagements. Identify new
Cloud Infrastructure & Security solution opportunities and raise them up
The company's Community leadership and support Lead and guide the infrastructure offerings committees that define and drive forward standard offerings for our practice
Lever Factors That Help Grow Our Business

Reach trusted advisor within multiple accounts, which then help support the growth of existing customer accounts in a Land & Expand approach, helps us keep our people billing on engagements where we are doing awesome work
Lead and guide multiple engagements that help enable our infrastructure team to scale out
Help support teammates with unblocking engagements and remediating possible escalations before they happen
Create reusable artifacts and content that enable our team members to bill their time to our clients
This advertiser has chosen not to accept applicants from your region.

Infrastructure Monitoring

Mandaluyong, National Capital Region Accenture

Posted today

Job Viewed

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Job Description

**Company Description**
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.

Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age

**Responsibilities**:

- Create incident from event monitoring tool
- Fullfil service
- Execution of emergency and scheduled job operations
- Work request processing
- Contributing to continuous quality improvements
- Reporting and handovers

**Qualifcations**:

- Bachelor’s degree or equivalent experience in the field of Design, Communications, Information Technology or similar field.
- Experienced in batch montoring and Infrastrucuture monitoring

**Join our high-performing team and enjoy these benefits**:

- Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Pan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and housing plan
- Company-sponsored trainings like upskilling and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment

**TERMS AND CONDITIONS**

**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma (for graduates only) and/or Certificate of Graduation
- Certificate of Employment (COE) and/or SSS Employment History
- Government Documents:

- SSS ID and/or SSS Verification Form
- SSS Statement of Account (SOA)
- SSS Certificate of Contribution
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
- NSO Birth Certificate

**Salary**: Php28,000.00 - Php178,000.00 per month

Schedule:

- 8 hour shift
- Rotational shift
This advertiser has chosen not to accept applicants from your region.

Infrastructure Network Engineer I

Pasay City, National Capital Region Conduent

Posted 5 days ago

Job Viewed

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Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Key Responsibilities:**
+ Troubleshoot and resolve network issues escalated from frontline support, using strong analytical and diagnostic skills.
+ Collaborate with engineering and operations teams to implement network changes, maintenance activities, and incident response plans.
+ Maintain and update network documentation, including topology diagrams, configuration records, and support procedures.
+ Assist in testing and validating network upgrades, patches, and new deployments in a support capacity.
+ Participate in support planning sessions, daily team syncs, and backlog grooming to ensure timely issue resolution.
+ Contribute to continuous improvement efforts by identifying recurring issues and recommending process improvements or automation opportunities.
+ Support other operational and project-based tasks assigned.
**Required Qualifications:**
+ Associate's degree in computer science, information technology, or related field, or equivalent hands-on experience.
+ Minimum 1 year of experience supporting enterprise networks in a technical or operational role.
+ CCST certification or equivalent networking expertise.
+ hands-on experience with at least one of the following:
+ Routing and switching (Cisco routers and switches, VMware SD-WAN)
+ Firewalls (Cisco ASA, Palo Alto, NSX)
+ Load balancers (F5, AVI)
**Preferred Qualifications:**
+ Palo Alto PCNSE certification
+ F5 or related load balancing certifications
+ Microsoft Azure certification
+ Familiarity with project or incident management practices (e.g., ITIL, Agile)
+ Experience automating network support tasks using Python or scripting tools
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
This advertiser has chosen not to accept applicants from your region.
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Infrastructure Operations Analyst

Muntinlupa, National Capital Region Hunter's Hub Inc

Posted 2 days ago

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Job Description

Qualifications
Primary Technical abilities: br>
1. Azure / AWS Cloud Computing

2. System Administration in Windows Server Operating Systems (W2K8R2, W2K12, W2K19 and W2K22)

3. Knowledge in Security and Anti-Virus (Cortex XDR and MS Defender)

4. Knowledge in Patch Management (BIGFIX, WSUS)

5. Knowledge in ITIL/ITSM framework

6. Knowledge in using a Scheduling Software (example: CA Unicenter Autosys)

7. Knowledge in using a Monitoring Software (example: CA Unicenter NSM, TRUESIGHT - BMC, Solarwinds…) < r>
8. Knowledge in Databases (SQLServer, or/and Oracle)

9. Knowledge in the administration of a main Backup & Storage technologies such as:

• Veeam Backup < r>
• Commvault Backup < r>
• Druv a B a ckup < r>
• Azu re & A WS B a ckup < r>
• Ne tB ac kup < r>
• Ne tApp (St or age ) < r>
• P ure Sto rage < r>
10. VMWare/HYPER-V Administration

11. Experienced in ITIL framework and best practices

Secondary Technical abilities:

12. Knowledge in Web Application Server Administration

13. Competencies in IT Software and Hardware

14. System administration in Unix Operating Systems Linux RHEL 5.x or above (or HPUX 11.x)

15. Competences in IT Hardware

16. Competencies in Storage and Backup Technology Management

17. Basic knowledge in Network

Behavior abilities:

1. 3-5 years of experience in system administration and troubleshooting.

2. Self-motivated, eager to learn and grow in the I.S. profession

3. Team player must be able to work with people within and outside of the IT department.

4. Customer service oriented

5. Excellent communication skills, verbal and written. English speaking mandatory (French/Italian reading would be

appreciated)

6. Ability to analyze and synthesize situations

7. Ability to Understand the business constraints

8. Dedication

Technical Environment:

● OS Server: Windows Server 2008 to Windows Server 2022 – Linux RedHat Enterprise 6 to 7
● OS Client: Windows 10 to Windows 11 < r>
● Cloud Environment (Azure and AWS) < r>
● Knowledge of scripting and automation (PowerShell). < r>
● Unix: Linux, HP-UX, Solaris and AIX operating systems < r>
● Software: Microsoft Office 365 < r>
● Microsoft Active Directory < r>
● Security Tools: Cortex XDR & Microsoft Defender < r>
● VMWare 5.x and above < r>
● Hardware: Dell & Cisco UCS servers < r>
● Storage: Netapp, SAN IBM & SVC, Dell Compellent, iSCSI Storage Dell Equallogic & MD, Pure Storage < r>
● Veeam Backup & Replication < r>
● ZERTO < r>
● Backup Commvault, TRUSIGHT-BMC & Solarwinds Monitoring < r>
Job Description
RESPONSIBILITIES:

1. Work under the Tech Services & IT Security directives to support, implement, monitor and administer the ISS

infrastructure and services.

2. Second level of operational technical support for the Tech Services & IT Security infrastructure services including but not

limited to virtualization system, windows and Linux operating systems, Web Application Server Administration, security,

network, storage, backup, monitoring and applications, autosys with rotating shift-mode.

3. Assure system and service administration is practised in-line with ISS procedures.

4. Advanced troubleshooting and implementation of solution in conjunction with vendor and third-party support within the

applicable technology platform that you will be responsible for.

5. Support, Report and Administration of ESSPI’s Local IT’s inventory, maintenance and devices
6. Comply and being proactive with the ITSM processes lifecycle & SLA standards:

● Incident Management - Maintain effective escalation and customer focused communication in the event of < r>
incidents; Take ownership and regularly update with your actions of any assigned incidents; Required to

investigate and diagnose the incident accurately and effectively; Prioritize your response to the incident

based on the Priority and Severity of the issue; Define an action plan for detailed diagnosis with the aim to

resolve the incident and restore normal service operation as soon as possible; Initiate Problem Record for

recurring multiple incidents and/or the incident is deemed to have a deeper issue that requires root cause analysis

or escalation.

● Problem Management - Responsible for detection and initiation of the Problem record (PMR), Initial < r>
categorization, classification and prioritization of the problem record

● Change Management - Coordinate with various parties for change request management operation; < r>
Performing the routine tasks that keep the infrastructure running is a core part of the role.

Perform/implement Change requests with provided implementation plan/s teps.

● Continuous Service Improvement - Contribute in quality and productivity improvement projects, providing < r>
analysis of information; Ensure the Compliance of processes and best practices outlined by the Technical

Supervisor and Management;

7. Pro-active in ensuring stability, response time, operational consistency and life cycle over the System Infrastructures,

while providing monthly reports on activity, quality and performance of these System Infrastructures.

8. Participate in emerging projects, and act at the technical level and as the liaison for the rest of his/her department.

9. Report on administration and project progress to the Tech Services & IT Security Team Leader, and SDM.

10. Ensure appropriate documentation, including procedures for the Operations & Services and Pre-Production departments

11. Follow training plans, requirements and schedules as outlined. Complete and keep up to date with all Mandatory trainings
This advertiser has chosen not to accept applicants from your region.

Infrastructure Service Management

Mandaluyong, National Capital Region Accenture

Posted today

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Job Description

**Responsibilities**:

- Manage the Program's Service Management Team
- Own and manage the Service Level Management process and Continual Service Improvement process
- Review, analyze and finalize Service Level requirements, including the UCs and OLAs and including the impacts and other options
- Documentation of Service Level Assessment outcome
- Facilitate Service Level Review
- Update Service Level Dashboards
- Implement a feedback process framework for client feedback, including commendations and escalations
- Managing the design, implementation and regular operational activities of the ITSM Service Level Management Process
- Oversee the ITSM Service Level Management Process, including its audits to ensure compliance with defined policies and SLAs
- Planning and deployment of the standard Service Level Management process for new projects
- Provide training to all the supporting capabilities, including client and account teams, the standard Service Level Management Process and its execution
- Escalate all process-breakdown-related cases causing either a delay in resolution or an actual SLA breach
- Closely work with the Problem Manager to ensure RCAs are done on any reported SLA failure
- Provide monitoring and reporting related to the Service Level Management process, including any process related Service Improvement Plans
- Act as the point of contact for Service Management Team for the program, support, and client teams to ensure that the process requirements and improvements are realized into the tool/technology specifications
- Conduct regular review, revision, and re-approval of all applicable process documents

**Qualifications**:

- Strong working knowledge of ITIL V3 Service Level Management processes
- Excellent data analysis and report generation
- Working experience on the CSI process
- Good training and presentation skills on both Accenture and Client environment settings
- Highly influential, especially in cases where there is no direct reporting line
- Good Process and Quality Management skills and experience
- Strong ability to recognize potential risks and their respective mitigation steps
- Excellent communications skills both written and verbal
- Willing and able to work effectively in a diverse and multi-cultural environment
- Willing and able to work on a shifting schedule

**Join our high-performing team and enjoy these benefits**:

- Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Pan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and housing plan
- Company-sponsored trainings like upskilling and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment

**TERMS AND CONDITIONS**

**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma (for graduates only) and/or Certificate of Graduation
- Certificate of Employment (COE) and/or SSS Employment History
- Government Documents:

- SSS ID and/or SSS Verification Form
- SSS Statement of Account (SOA)
- SSS Certificate of Contribution
- Pag-IBIG Member’s Data Record (MDR)
- Philhealth ID and/or Philhealth Member Data Record (MDR)
- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
- NSO Birth Certificate

**Salary**: Php28,000.00 - Php178,000.00 per month

Schedule:

- 8 hour shift
- Rotational shift
This advertiser has chosen not to accept applicants from your region.

Senior Infrastructure Reliability Engineer

Makati City, National Capital Region Manulife

Posted today

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Job Description

**The Opportunity**
To provide BAU support for MongoDB across Asia. The MongoDB DBA brings 7 plus years of experience in MongoDB installation, Configuration and administration. Possess technical skills and experience in monitoring, troubleshooting, maintenance of MongoDB databases.
**Position Responsibilities:**
+ Provides day-to-day support including installation, configuration, troubleshooting, performance tuning, backup and recovery of Mongo database
+ Installation, configuration and maintenance of MongoDB clusters on-premise and Atlas
+ Evaluate, Plan and perform Mongo DB major/minor upgrades
+ MongoDB scaling across data centres and/or in - depth understanding of MongoDB, including replica sets. Schema using Mongos.
+ Backup & Recovery, Database optimization, hardening and Security maintenance.
+ Backup and restore databases, collections as needed between environments using mongo utilities
**Required Qualifications:**
+ Minimum 7 years of experience in MongoDB and Database Administration
+ Must have worked on production support with hands on experience on standalone, replication, sharding, clustering
+ Experience in upgrading database versions, migrating data across multiple databases/Mongo Atlas and performed CRUD operations.
+ Possess strong experience on query SQL tuning, performance optimization and data realignments
+ Knowledge of managing a MongoDB cluster using Mongo's OpsManager tool
+ Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures
+ Must be willing to work on rotational 24x7 Oncall support, planned/adhoc weekend support/changes and flexible to meet current and future business needs
+ Good communication skills with Positive attitude, problem solving skills, multi-tasking and self-initiative qualities
**Preferred Qualifications:**
+ Postgre
**When you join our team:**
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
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