335 IT Infrastructure jobs in Pasig City

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.

Founded in London in 1866, the Group operates from more than 60 offices in 27 countries.  We are 5,200 people strong.  We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist.

About the role

We are seeking a skilled and motivated Cloud Platform Engineer with a strong focus on AWS and DevOps practices. The ideal candidate will be responsible for designing, implementing, and maintaining our cloud infrastructure, ensuring high availability, scalability, and security.

This role requires a deep understanding of AWS services and a solid foundation in DevOps methodologies

Role Responsibilities

• Engineer and deploy highly available, scalable, secure, and resilient cloud infrastructure on AWS.
• Develop and manage CI/CD pipelines using tools such as Jenkins and Gitlab
• Implement monitoring and logging solutions using AWS CloudWatch, Prometheus, Grafana, or ELK stack.
• Automate infrastructure provisioning and configuration management using Terraform, CloudFormation, or Ansible.
• Optimize cloud infrastructure for cost, performance, security, and resilience.
• Design and implement disaster recovery and business continuity plans to ensure system resilience.
• Collaborate with software development teams to integrate and deploy applications seamlessly.
• Troubleshoot complex issues related to cloud infrastructure and services.
• Ensure compliance with security best practices and regulatory requirements (e.g., GDPR, HIPAA).
• Stay current with the latest AWS services, DevOps tools, and industry best practices.

Experience / Competences

• Extensive experience as a Cloud Engineer or similar role, with a strong focus on AWS.
• In-depth knowledge of AWS services
• Proficiency in DevOps tools and practices, including CI/CD, Jenkins, Git, Docker, Kubernetes, and Helm.
• Strong scripting skills in Python, Bash, or PowerShell.
• Expertise in infrastructure as code (IaC) tools such as Terraform, CloudFormation, or Ansible.
• Platforms; Windows and Linux
• Experience with container orchestration and management using Kubernetes and EKS.
• Strong understanding of network architecture and network security best practices in AWS.
• Good understanding of security best practices for AWS Services implementation.
• Experience in designing and implementing resilient systems, including disaster recovery and business continuity planning.
• Excellent problem-solving skills and the ability to work in a fast-paced, dynamic environment.
• Strong communication and collaboration skills.

Preferred Qualifications/Skills:

• AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer) is a plus but not required
• Experience with advanced monitoring and logging tools such as Prometheus, Grafana, or ELK stack.
• Knowledge of security frameworks and compliance standards is a plus
• Knowledge of Cloud Native Application Protection Platforms (such as , Prisma Cloud, etc) is a plus

The Cloud Infrastructure Manager is responsible for the strategic leadership and operational management of the organization's privately owned cloud infrastructure. This role oversees the design, performance, and expansion of infrastructure services, ensuring reliability, scalability, and alignment with business objectives. The Cloud Infrastructure Lead will manage a team of Infrastructure Engineers, drive capacity planning and forecasting, and ensure the health and maintenance of cloud systems. Additionally, this role will lead vendor management efforts and collaborate with cross-functional teams to support solution delivery and infrastructure integration.

Key Responsibilities:

Infrastructure Strategy & Leadership

• Lead the design, development, and continuous improvement of the company's cloud infrastructure.
• Define infrastructure strategies aligned with current business needs and future growth plans.
• Manage and mentor a team of Cloud Infrastructure Engineers, fostering a high-performance and collaborative culture.

Capacity Management & Forecasting

• Oversee capacity planning and resource forecasting to ensure infrastructure scalability and performance.
• Analyze usage trends and anticipate future demands to support proactive infrastructure expansion.

Infrastructure Expansion & Planning

• Lead infrastructure expansion initiatives, including hardware acquisition, integration, and deployment. Own the creation and validation of Bill of Materials (BOMs) for all infrastructure components.
• Assess emerging technologies and trends to inform infrastructure roadmap and investment decisions.
• Ensure comprehensive documentation of infrastructure architecture, processes, and decisions. Provide executive-level reporting on infrastructure performance, risks, and opportunities.

Operations & Health Oversight

• Ensure the health, availability, and reliability of cloud infrastructure through proactive monitoring and incident response.
• Lead the planning and execution of infrastructure maintenance activities, upgrades, and lifecycle management.
• Implement operational best practices and ensure compliance with security and governance standards.

Cross-Functional Collaboration

• Collaborate with Cloud Solution Architects, DevOps, Security, and other technical teams to support solution delivery and infrastructure integration.
• Collaborate with other business units to ensure infrastructure supports operational and strategic goals
• Provide infrastructure expertise during solution design, deployment, and optimization phases.

Vendor Management

• Manage relationships with infrastructure vendors and service providers to ensure performance, cost-efficiency, and strategic alignment.
• Evaluate and onboard new technologies and partners to enhance infrastructure capabilities and support investment strategies.

Qualifications:

Education & Experience

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• Minimum of 8 years of experience in cloud infrastructure management, with at least 3 years in a leadership role.
• Proven experience in managing private cloud environments and enterprise-grade infrastructure.

Technical Skills

• Strong expertise in virtualization, storage, networking, and compute infrastructure.
• Experience with infrastructure monitoring tools, automation frameworks, and capacity planning methodologies.
• Familiarity with Kubernetes, AI workloads, and cloud-native infrastructure components is a plus.

Soft Skills

• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities and lead cross-functional initiatives in a dynamic environment.

Certifications (Preferred)

• Relevant certifications such as VMware, Red Hat, Cisco, or equivalent.
• ITIL, PMP, or other operations and project management certifications are a plus.

The Cloud Infrastructure Engineer is responsible for the implementation, operation, and optimization of the company's privately owned cloud infrastructure. This role supports the delivery of reliable, scalable, and secure infrastructure services across compute, storage, and network layers. The engineer will contribute to capacity planning, health monitoring, maintenance activities, and collaborate with cross-functional teams to ensure seamless infrastructure support for cloud solutions. This role also assists in vendor coordination and supports infrastructure expansion initiatives.

Key Responsibilities:

Infrastructure Operations

· Monitor and maintain the health, performance, and availability of cloud infrastructure components.

· Execute routine maintenance activities, upgrades, and patching schedules to ensure system reliability and security.

· Respond to incidents and perform root cause analysis to resolve infrastructure-related issues.

Capacity Planning & Optimization

· Support capacity management efforts by analyzing usage trends and forecasting resource requirements.

· Implement performance tuning and resource optimization strategies to improve infrastructure efficiency.

Implementation & Support

· Assist in the deployment and configuration of infrastructure services including compute, storage, networking, and virtualization.

· Collaborate with Cloud Solution Architects and other technical teams to support solution delivery and integration.

Monitoring & Automation

· Utilize monitoring tools to track infrastructure metrics and generate reports for performance and availability.

· Contribute to automation initiatives using scripting and infrastructure-as-code (IaC) tools to streamline operations.

Documentation & Compliance

· Maintain accurate documentation of infrastructure configurations, procedures, and operational standards.

· Ensure compliance with internal policies, security standards, and regulatory requirements.

Vendor Coordination

· Support vendor-related activities including hardware/software procurement, issue resolution, and service delivery.

· Assist in evaluating new technologies and tools to enhance infrastructure capabilities.

Qualifications:

Education & Experience

· Bachelor's degree in Computer Science, Information Technology, or a related field.

· 3+ years of experience in cloud infrastructure engineering or systems administration.

· Experience working in private cloud environments and enterprise infrastructure setups.

Technical Skills

· Proficiency in virtualization technologies (e.g., VMware, KVM), storage systems, and networking fundamentals.

· Familiarity with infrastructure monitoring tools and automation frameworks.

· Experience with Kubernetes, AI workloads, or cloud-native infrastructure components is a plus.

Soft Skills

· Strong analytical and troubleshooting skills.

· Effective communication and collaboration abilities.

· Ability to work independently and within a team in a fast-paced environment.

Certifications (Preferred)

· Certifications such as VMware Certified Professional, Red Hat Certified Engineer, or equivalent.

· ITIL Foundation or other operations-related certifications are a plus.

Job Type: Full-time

Pay: Php50, Php80,000.00 per month

Experience:

• Cloud Infrastructure Engineering: 3 years (Preferred)

Work Location: In person

The Cloud Infrastructure Manager is responsible for the strategic leadership and operational management of the organization's privately owned cloud infrastructure. This role oversees the design, performance, and expansion of infrastructure services, ensuring reliability, scalability, and alignment with business objectives. The Cloud Infrastructure Lead will manage a team of Infrastructure Engineers, drive capacity planning and forecasting, and ensure the health and maintenance of cloud systems. Additionally, this role will lead vendor management efforts and collaborate with cross-functional teams to support solution delivery and infrastructure integration.

Key Responsibilities:

Infrastructure Strategy & Leadership

• Lead the design, development, and continuous improvement of the company's cloud infrastructure.
• Define infrastructure strategies aligned with current business needs and future growth plans.
• Manage and mentor a team of Cloud Infrastructure Engineers, fostering a high-performance and collaborative culture.

Capacity Management & Forecasting

• Oversee capacity planning and resource forecasting to ensure infrastructure scalability and performance.
• Analyze usage trends and anticipate future demands to support proactive infrastructure expansion.

Infrastructure Expansion & Planning

• Lead infrastructure expansion initiatives, including hardware acquisition, integration, and deployment. Own the creation and validation of Bill of Materials (BOMs) for all infrastructure components.
• Assess emerging technologies and trends to inform infrastructure roadmap and investment decisions.
• Ensure comprehensive documentation of infrastructure architecture, processes, and decisions. Provide executive-level reporting on infrastructure performance, risks, and opportunities.

Operations & Health Oversight

• Ensure the health, availability, and reliability of cloud infrastructure through proactive monitoring and incident response.
• Lead the planning and execution of infrastructure maintenance activities, upgrades, and lifecycle management.
• Implement operational best practices and ensure compliance with security and governance standards.

Cross-Functional Collaboration

• Collaborate with Cloud Solution Architects, DevOps, Security, and other technical teams to support solution delivery and infrastructure integration.
• Collaborate with other business units to ensure infrastructure supports operational and strategic goals
• Provide infrastructure expertise during solution design, deployment, and optimization phases.

Vendor Management

• Manage relationships with infrastructure vendors and service providers to ensure performance, cost-efficiency, and strategic alignment.
• Evaluate and onboard new technologies and partners to enhance infrastructure capabilities and support investment strategies.

Qualifications:

Education & Experience

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• Minimum of 8 years of experience in cloud infrastructure management, with at least 3 years in a leadership role.
• Proven experience in managing private cloud environments and enterprise-grade infrastructure.

Technical Skills

• Strong expertise in virtualization, storage, networking, and compute infrastructure.
• Experience with infrastructure monitoring tools, automation frameworks, and capacity planning methodologies.
• Familiarity with Kubernetes, AI workloads, and cloud-native infrastructure components is a plus.

Soft Skills

• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities and lead cross-functional initiatives in a dynamic environment.

Certifications (Preferred)

• Relevant certifications such as VMware, Red Hat, Cisco, or equivalent.
• ITIL, PMP, or other operations and project management certifications are a plus.

Job Type: Full-time

Pay: Php90, Php120,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee
• Staff meals provided

Experience:

• Cloud Infrastructure Head: 3 years (Preferred)

Work Location: In person

The Lead – Cloud Infrastructure is responsible for the strategic leadership and operational management of the organization's privately owned cloud infrastructure. This role oversees the design, performance, and expansion of infrastructure services, ensuring reliability, scalability, and alignment with business objectives. The Cloud Infrastructure Lead will manage a team of Infrastructure Engineers, drive capacity planning and forecasting, and ensure the health and maintenance of cloud systems. Additionally, this role will lead vendor management efforts and collaborate with cross-functional teams to support solution delivery and infrastructure integration.

Key Responsibilities:

Infrastructure Strategy & Leadership

• Lead the design, development, and continuous improvement of the company's cloud infrastructure.
• Define infrastructure strategies aligned with current business needs and future growth plans.
• Manage and mentor a team of Cloud Infrastructure Engineers, fostering a high-performance and collaborative culture.

Capacity Management & Forecasting

• Oversee capacity planning and resource forecasting to ensure infrastructure scalability and performance.
• Analyze usage trends and anticipate future demands to support proactive infrastructure expansion.

Infrastructure Expansion & Planning

• Lead infrastructure expansion initiatives, including hardware acquisition, integration, and deployment. Own the creation and validation of Bill of Materials (BOMs) for all infrastructure components.
• Assess emerging technologies and trends to inform infrastructure roadmap and investment decisions.
• Ensure comprehensive documentation of infrastructure architecture, processes, and decisions. Provide executive-level reporting on infrastructure performance, risks, and opportunities.

Operations & Health Oversight

• Ensure the health, availability, and reliability of cloud infrastructure through proactive monitoring and incident response.
• Lead the planning and execution of infrastructure maintenance activities, upgrades, and lifecycle management.
• Implement operational best practices and ensure compliance with security and governance standards.

Cross-Functional Collaboration

• Collaborate with Cloud Solution Architects, DevOps, Security, and other technical teams to support solution delivery and infrastructure integration.
• Collaborate with other business units to ensure infrastructure supports operational and strategic goals
• Provide infrastructure expertise during solution design, deployment, and optimization phases.

Vendor Management

• Manage relationships with infrastructure vendors and service providers to ensure performance, cost-efficiency, and strategic alignment.
• Evaluate and onboard new technologies and partners to enhance infrastructure capabilities and support investment strategies.

Qualifications:

Education & Experience

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• Minimum of 8 years of experience in cloud infrastructure management, with at least 3 years in a leadership role.
• Proven experience in managing private cloud environments and enterprise-grade infrastructure.

Technical Skills

• Strong expertise in virtualization, storage, networking, and compute infrastructure.
• Experience with infrastructure monitoring tools, automation frameworks, and capacity planning methodologies.
• Familiarity with Kubernetes, AI workloads, and cloud-native infrastructure components is a plus.

Soft Skills

• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities and lead cross-functional initiatives in a dynamic environment.

Certifications (Preferred)

• Relevant certifications such as VMware, Red Hat, Cisco, or equivalent.
• ITIL, PMP, or other operations and project management certifications are a plus.

The Cloud Infrastructure Engineer will design, deploy, and maintain our cloud infrastructure. The ideal candidate must have a deep understanding of cloud services, automation, and best practices to ensure our cloud environments are scalable, reliable, and secure.

Key Responsibilities

• Design, implement, and manage scalable, reliable, and secure cloud infrastructure (AWS, Azure, or Google Cloud)
• Develop and implement cloud solutions that meet business requirements and technical specifications
• Automate cloud operations and infrastructure management using tools like Terraform, Ansible, or similar
• Optimize cloud resources to ensure cost-efficiency and performance
• Develop scripts and tools to improve deployment and operational efficiency
• Implement security best practices and ensure compliance with security policies, standards, and regulations
• Monitor cloud environments to ensure availability, performance, and security
• Identify and resolve issues related to cloud infrastructure promptly

Qualifications

• Graduate of bachelor's degree
• 4+ years of work experience in technical roles at a consulting/professional services company or cloud provider
• Experience architecting/operating solutions built on AWS in enterprise class environments. Experience migrating or transforming legacy customer solutions to the cloud
• Experience in 1-2 areas that's a technology passion such as infrastructure modernization, data management, application development, data and analytics, security and compliance, networking, SRE, migration and program management
• Hands on experience in Amazon Web Services (AWS)
• Has working knowledge on scripting and automation languages and tools e.g. with Python
• Background in working with Linux and Windows OS environments
• Familiarity with containerization and orchestration (Docker, Kubernetes)
• Knowledge of monitoring and logging tools (CloudWatch, Azure Monitor, Stackdriver)
• Presentation skills with a high degree of comfort speaking with third party vendors, IT Management, and developer
• Demonstrated ability to adapt to new technologies and learn quickly
• Working knowledge on DevOps or Agile methodologies is preferred
• Willing to work 3 days onsite and 2 day WFH
• Willing to work in Mandaluyong City

Role Overview: Cloud Infrastructure Engineer

The Cloud Infrastructure Engineer is responsible for the implementation, operation, and optimization of the company's privately owned cloud infrastructure. This role supports the delivery of reliable, scalable, and secure infrastructure services across compute, storage, and network layers. The engineer will contribute to capacity planning, health monitoring, maintenance activities, and collaborate with cross-functional teams to ensure seamless infrastructure support for cloud solutions. This role also assists in vendor coordination and supports infrastructure expansion initiatives.

Key Responsibilities:

Infrastructure Operations

· Monitor and maintain the health, performance, and availability of cloud infrastructure components.

· Execute routine maintenance activities, upgrades, and patching schedules to ensure system reliability and security.

· Respond to incidents and perform root cause analysis to resolve infrastructure-related issues.

Capacity Planning & Optimization

· Support capacity management efforts by analyzing usage trends and forecasting resource requirements.

· Implement performance tuning and resource optimization strategies to improve infrastructure efficiency.

Implementation & Support

· Assist in the deployment and configuration of infrastructure services including compute, storage, networking, and virtualization.

· Collaborate with Cloud Solution Architects and other technical teams to support solution delivery and integration.

Monitoring & Automation

· Utilize monitoring tools to track infrastructure metrics and generate reports for performance and availability.

· Contribute to automation initiatives using scripting and infrastructure-as-code (IaC) tools to streamline operations.

Documentation & Compliance

· Maintain accurate documentation of infrastructure configurations, procedures, and operational standards.

· Ensure compliance with internal policies, security standards, and regulatory requirements.

Vendor Coordination

· Support vendor-related activities including hardware/software procurement, issue resolution, and service delivery.

· Assist in evaluating new technologies and tools to enhance infrastructure capabilities.

Qualifications:

Education & Experience

· Bachelor's degree in Computer Science, Information Technology, or a related field.

· 3+ years of experience in cloud infrastructure engineering or systems administration.

· Experience working in private cloud environments and enterprise infrastructure setups.

Technical Skills

· Proficiency in virtualization technologies (e.g., VMware, KVM), storage systems, and networking fundamentals.

· Familiarity with infrastructure monitoring tools and automation frameworks.

· Experience with Kubernetes, AI workloads, or cloud-native infrastructure components is a plus.

Soft Skills

· Strong analytical and troubleshooting skills.

· Effective communication and collaboration abilities.

· Ability to work independently and within a team in a fast-paced environment.

Certifications (Preferred)

· Certifications such as VMware Certified Professional, Red Hat Certified Engineer, or equivalent.

· ITIL Foundation or other operations-related certifications are a plus.

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world's leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description:

We are seeking a dynamic and hands-on
Cloud & Infrastructure
Operational Manager
to oversee and coordinate our IT operations team in Makati, Philippines, with a focus on
Network
and
Identity and Access Management (IAM)
services as part of the Cloud Foundation. This role is pivotal in ensuring operational excellence, incident coordination, and seamless collaboration across our global IT infrastructure, particularly between our operations centers in Switzerland and Philippines.

This is not a purely managerial role. The ideal candidate is expected to
actively contribute technically -
spending a significant portion of their time working directly on operational tasks in either
Network
or
IAM
, depending on their area of expertise. A solid understanding of both domains is essential to effectively support the team and lead by example.

Team Leadership & Coordination

• Lead and manage the day-to-day operations of the Network and IAM teams in Makati, focusing on Network and IAM services.
• Support onboarding, training, and development of team members to maintain a high-performing and knowledgeable workforce.
• Foster a culture of accountability, collaboration, and technical excellence within the team.

Hands-On Technical Contribution

• Actively participate in operational tasks, troubleshooting, and service delivery in either Network or IAM.
• Provide technical guidance and mentorship to team members, ensuring best practices are followed.
• Contribute to the implementation and maintenance of automation and infrastructure solutions using GitOps and Infrastructure as Code (IaC) principles.

Incident & Service Management

• Act as the primary point of contact and reference manager for operational issues, escalations, and incident coordination across both domains.
• Ensure timely and effective incident management, including root cause analysis, resolution tracking, and communication with stakeholders.
• Monitor and report on service performance, operational KPIs, and team productivity.

Collaboration & Stakeholder Engagement

• Collaborate closely with the
  Head of Network
  ,
  Head of IAM
  , and
  Head of IT APAC/MEA
  to align operational goals with strategic initiatives.
• Drive continuous improvement initiatives to enhance operational efficiency and service quality.

Qualifications:

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in IT operations, with at least 2 years in a leadership or managerial role.

Technical Expertise

• Knowledge of
  Oracle Cloud Infrastructure (OCI)
• Strong technical background in either
  Network Infrastructure
  (e.g., Cisco SD-WAN, Cloud Networking, Fortigate proxy) or
  Identity and Access Management
  (e.g., Identity Governance such as One Identity Manager, Microsoft EntraID, Identity Providers).
• Working knowledge of the complementary domain (IAM or Network).
• Solid understanding of
  GitOps principles
  and experience with
  Infrastructure as Code (IaC)
  tools such as Terraform, Ansible, or similar.

Operational & Organizational Skills

• Proven experience in managing hybrid or remote teams across multiple time zones.
• Solid understanding of ITIL practices, especially in incident and problem management.
• Excellent communication, coordination, and stakeholder management skills.
• Experience working in a matrix organization is a strong plus.

Additional Information:

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world's leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

We are seeking a dynamic and hands-on Operational Manager to oversee and coordinate our IT operations team in Makati, Philippines, with a focus on Network and Identity and Access Management (IAM) services as part of the Cloud Foundation. This role is pivotal in ensuring operational excellence, incident coordination, and seamless collaboration across our global IT infrastructure, particularly between our operations centers in Switzerland and Philippines.

This is not a purely managerial role. The ideal candidate is expected to actively contribute technically - spending a significant portion of their time working directly on operational tasks in either Network or IAM, depending on their area of expertise. A solid understanding of both domains is essential to effectively support the team and lead by example.

Your Key Tasks

Team Leadership & Coordination

• Lead and manage the day-to-day operations of the Network and IAM teams in Makati, focusing on Network and IAM services.
• Support onboarding, training, and development of team members to maintain a high-performing and knowledgeable workforce.
• Foster a culture of accountability, collaboration, and technical excellence within the team.

Hands-On Technical Contribution

• Actively participate in operational tasks, troubleshooting, and service delivery in either Network or IAM.
• Provide technical guidance and mentorship to team members, ensuring best practices are followed.
• Contribute to the implementation and maintenance of automation and infrastructure solutions using GitOps and Infrastructure as Code (IaC) principles.

Incident & Service Management

• Act as the primary point of contact and reference manager for operational issues, escalations, and incident coordination across both domains.
• Ensure timely and effective incident management, including root cause analysis, resolution tracking, and communication with stakeholders.
• Monitor and report on service performance, operational KPIs, and team productivity.

Collaboration & Stakeholder Engagement

• Collaborate closely with the Head of Network, Head of IAM, and Head of IT APAC/MEA to align operational goals with strategic initiatives.
• Drive continuous improvement initiatives to enhance operational efficiency and service quality.

Qualifications

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in IT operations, with at least 2 years in a leadership or managerial role.

Technical Expertise

• Knowledge of Oracle Cloud Infrastructure (OCI)
• Strong technical background in either Network Infrastructure (e.g., Cisco SD-WAN, Cloud Networking, Fortigate proxy) or Identity and Access Management (e.g., Identity Governance such as One Identity Manager, Microsoft EntraID, Identity Providers).
• Working knowledge of the complementary domain (IAM or Network).
• Solid understanding of GitOps principles and experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or similar.

Operational & Organizational Skills

• Proven experience in managing hybrid or remote teams across multiple time zones.
• Solid understanding of ITIL practices, especially in incident and problem management.
• Excellent communication, coordination, and stakeholder management skills.
• Experience working in a matrix organization is a strong plus.

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.