68 Industry Trends jobs in the Philippines

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at

Job Description:
In this role you will be the primary point of contact and subject matter expert for export compliance systems operations, advise with compliance knowledge and technical expertise. You will be responsible for working with stakeholders to analyze business scenarios in various ERP systems via building reporting tools (queries) and data analyses, propose and validate solutions by performing UAT and production QA to meet business needs. The ideal candidate will also help drive process improvements by sharing the primary objective to increase efficiencies, accuracies and productivities.

Major Responsibility:
Export Compliance Program Management for Clients

• Collaborate with high profile clients and project leads on multiple large projects that span across multiple platforms or ERPs (SAP, IMFirst, Impulse, Shipwire, etc.) and multiple development teams
• Advise with compliance knowledge and technical expertise during the requirements gathering process

Major Responsibility:
Automation, Process Improvement and System Enhancement

• Partner cross-functionally to create and provide data and system requirements needed to develop metrics.
• Initiate in delivering business and systems process automation improvements and provide solutions with primary objective to increase efficiencies, accuracies and productivity.
• capture feature/function information at varying levels and document them in a requirements management tool (BRDs, JIRA, etc.)
• Create test cases and provide UAT results

Major Responsibility:
Performance Metrics, Reporting, and Analysis

• Develops key performance metrics and dashboards and presentations to help drive key business decision-making and provide data-driven improvement recommendations through data mining and analyses.
• Detailed monthly reports along with occasional ad hoc reporting will be required

Major Responsibility:
Supporting Systems Operations and Auditing

• Resolve issues and bug reports raised by users in a timely manner.
• Enhance scripts/applications based on additional new requirements.
• Produce technical design as required. Create and maintain documentations to provide a comprehensive understanding of scripts/applications.

Major Responsibility:
Export Operations Administration

• Manage meetings with internal stakeholders and external clients.
• Provide timely updates on different phases of the project.

JOB QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS:

• Education: Bachelor's degree.
• Experience: Previous analytical experience required. With at least 3 to 5 years functional experience as a Business Analyst/Reports Developer.
• Excellent interpersonal, verbal and written communication skills

• A complex level of knowledge of the MS office Suite, including:

• MS Excel – writing macros, developing formulas, using functions such as pivot and lookup tables

• MS Access – multi-table queries, report generation, macros, forms (preferred)

• General knowledge in MS Outlook, Word, Power Point.

• Experience with Query Languages (SQL, VBA Macro)

• Working knowledge with Magellan or other Business Intelligence software, creating queries and report generation is a plus
• Familiarity with ERP system such as SAP/GTS, or other Trade Compliance systems and tools is a plus.
• Ability to analyze and interpret statistical reports.
• Time management, prioritization, and organizational skills; ability to prioritize among demanding and sometimes conflicting requirements.
• Attention to detail and data integrity; with high level of diligence and professionalism
• Willing to work in night shift
• Hybrid work set-up
• This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.

I. MAJOR RESPONSIBILITIES AND DUTIES:

• Performs business analysis for projects of low to medium complexity.
• Engages stakeholders and business owners to understand, define, validate and document business requirements.
• Analyzes business requirements and identify risks and gaps in requirements/processes. Work with subject matter experts and stakeholders to understand, resolve, validate and document.
• Coordinates and facilitates requirements gathering meetings. Track requirements status throughout the project.
• Documents and facilitates approval of business requirements in various forms such as Change Request, Business Requirements Document, Interface Requirements Document, Business Process Workflows.
• Participates in Vendor Sourcing activities by providing input on business requirements as selection criteria.
• Documents requirements traceability with support from testing team and project manager.
• Serves as a subject matter expert on business requirements and related applications.
• Works with manager and/or Sr. Specialist to prioritize workload as needed.
• Assists in identifying potential business risk in fixes for system issues or bugs.
• Conducts in-depth system training to business users as needed.
• Provides input on system training content related to business process and user functionality.

II. JOB SPECIFICATIONS

Educational Requirement:

• Bachelor's Degree in IT/Business or equivalent years of experience.
• Any related IT, Management or Technical type certification is an advantage.

Experience Requirements:

• 1+ years experience in IT Business Analysis
• Knowledge of Casino, Hotel, Finance, Food & Beverage, Back of House Admin applications is a plus.

Leadership Skills:

• Facilitation and coordination skills
• Ability to build and maintain stakeholder and business user confidence
• Initiative and proactiveness in communicating risks and gaps related to requirements to facilitate resolution.
• Ability to communicate with individuals and groups from all levels of the organization.
• Good problems solving skills
• Ability to think critically and evaluate solution options

Technical Skills:

• Business Analysis
• Business Requirements Documentation
• Business Requirements Management
• Process mapping and documentation
• Advanced knowledge of MS Office applications
• Working knowledge of MS Visio

Other Qualifications:

• Excellent verbal and written communication skills.
• Proficiency in both spoken and written English is a must.
• Tagalog and Japanese speaking is an advantage but not an absolute necessity.
• Excellent attention to detail; Highly analytical
• Good time management and organization skills.

Position: Business Analysis Manager

Work Setup:
Onsite (IT Park, Cebu)

Schedule:
PH Night Shift

What You'll Be Doing

We're looking for a
Business Analysis Manager
with a passion for uncovering the
why
behind the
what
—someone who thrives on identifying root causes and translating complex data into actionable strategies that drive business outcomes.

In this role, you will:

• Lead business analysis initiatives
  to create data-driven roadmaps and strategic insights that support customer experience, revenue growth, and operational excellence.
• Develop and manage
  executive dashboards, KPI frameworks, and performance reports
  to provide clear visibility into business performance.
• Act as a
  key representative
  in cross-functional meetings, ensuring business needs are aligned with evolving KPIs, reporting standards, and new tools or technologies.
• Oversee and support
  complex data analysis requests
  across multiple departments, serving as a subject matter expert in data interpretation and insight generation.
• Leverage
  advanced analytics, storytelling, and visualization skills
  to communicate findings effectively to executives and stakeholders.

Key Responsibilities

1. Resource & Project Management

• Oversee the allocation and utilization of resources to meet project objectives.
• Ensure projects are executed on schedule while maintaining optimal productivity and quality standards.

2. Advanced Analytics & Insights

• Apply
  text analytics and NLP modeling
  (using tools such as Verint, Qualtrics, or Medallia) to analyze customer interactions, identify trends, and derive actionable insights.
• Perform
  predictive modeling and forecasting
  to support decision-making related to sales, retention, and operational efficiency.
• Manage and interpret large datasets, conducting
  trend analysis and root cause investigations
  to support business performance improvements.

3. Data Management & KPI Development

• Own the development and monitoring of
  performance metrics
  across sales, service, and retention functions.
• Drive
  ROI analysis, GTC performance, and conversion funnel optimization
  for digital channels.
• Enable accountability and performance improvement through
  AI-driven call flow optimization, coaching tools, and automation programs
  .

4. Cross-Functional Collaboration

• Partner with
  Finance, Operations, Marketing, and Global Services teams
  to deliver integrated forecasting models and business performance reports.
• Support strategic planning by delivering
  insightful analysis and scenario modeling
  for executive decision-making.

5. Strategic & Executive Communication

• Deliver
  executive-level presentations
  with a strong narrative-building capability, synthesizing diverse data into compelling and actionable insights.
• Use
  data visualization and storytelling techniques
  to communicate complex analyses clearly to leadership teams.

What We're Looking For

• Bachelor's degree
  in Business, Analytics, Economics, or related field (or equivalent experience).
• 10+ years of experience
  in business analysis, operations, or service-related roles within large-scale, diverse organizations.
• Proven expertise in
  data analytics and text analytics tools
  (NLP, Verint, Qualtrics, Medallia).
• Advanced skills in
  Excel
  (VLOOKUP, HLOOKUP, Macros) and
  data visualization
  (Tableau, Power BI, QlikView, or Looker).
• Strong background in
  predictive modeling, process improvement, and KPI development
  .
• Excellent
  communication and storytelling skills
  with the ability to influence executive stakeholders.
• Demonstrated success in
  leading cross-functional projects
  and implementing process improvements.

Job Type: Full-time

Application Question(s):

• How many years of experience do you have in business analysis?
• How many years of experience do you have working with data visualization tools (e.g., Power BI, Tableau, etc.)?
• How many years of experience do you have in driving or supporting process improvement initiatives?
• Have you managed or mentored other Business Analysts before? If yes, how many?
• What are the core tools or platforms you've used in your business analysis work (e.g., SQL, Excel, Python, Jira, etc.)?
• How much is your desired salary for the role?
• Are you amenable to report onsite at IT Park, Cebu?

Work Location: In person

It's fun to work in a company where people truly BELIEVE in what they're doing

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey

We are seeking a highly skilled and detail-oriented Reports Developer with strong business analysis capabilities to join our team. This role is ideal for someone who thrives in data-heavy environments, enjoys solving complex problems, and can communicate insights effectively across teams.

• Develop, maintain, and optimize reports and dashboards using Power BI, Excel Macros, and SQL.
• Perform advanced data analysis using Python and SAP to support business decisions.
• Handle and process large datasets (100K+ rows) with accuracy and efficiency.
• Collaborate with stakeholders to gather reporting requirements and translate them into actionable insights.
• Ensure data integrity, consistency, and compliance across all reporting platforms.
• Troubleshoot and resolve reporting issues, discrepancies, and automation errors.
• Participate in continuous improvement initiatives and reporting automation projects.

• Minimum 5 years of experience in business analysis and reports development.
• Proficient in Excel Macros, SQL, Python, Power BI, and SAP.
• Demonstrated experience handling large datasets (100K+ rows).
• Strong analytical and problem-solving skills.
• Excellent English communication skills—both written and verbal.
• Willingness and ability to work on a permanent night shift.
• Open to working 10+ RTO (Return to Office) days monthly.

• Competitive compensation and benefits package.
• Opportunities for career growth and skill development.
• Collaborative and inclusive work environment.
• Exposure to global business operations and advanced analytics tools.

It's fun to work in a company where people truly BELIEVE in what they're doing

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey

We are seeking a highly skilled and detail-oriented Reports Developer with strong business analysis capabilities to join our team. This role is ideal for someone who thrives in data-heavy environments, enjoys solving complex problems, and can communicate insights effectively across teams.

• Develop, maintain, and optimize reports and dashboards using Power BI, Excel Macros, and SQL, with a strong understanding of tool limitations (e.g., Excel row limits).
• Perform advanced data analysis using Python (optional) and SAP to support business decisions.
• Handle and process large datasets (100K+ rows) with accuracy and efficiency.
• Confidently debug and explain macros — whether self-created or inherited — with minimal supervision.
• Collaborate with cross-functional teams to gather requirements and support UAT testing, process coordination, and automation requests.
• Ensure data integrity and compliance across platforms.
• Proactively troubleshoot issues and contribute to automation and continuous improvement initiatives.

• With 4- 5 years of experience in business analysis and report development.
• Strong proficiency in Excel Macros (including creation, debugging, and explanation), SQL, Power BI, and SAP.
• Clear understanding of Excel limitations (e.g., row limits, performance constraints).
• Experience working with ERP systems (SAP) and coordinating with multiple teams/functions.
• Ability to provide specific examples of past work, including situational problem-solving and stakeholder coordination.
• Excellent English communication skills — able to explain technical concepts clearly and confidently.
• Comfortable working a permanent night shift and reporting to the office at least 10 days per month.
• Reliable equipment and professional presence during virtual interviews.
• With Bachelor's Degree of any related course

• Competitive compensation and benefits package.
• Opportunities for career growth and skill development.
• Collaborative and inclusive work environment.
• Exposure to global business operations and advanced analytics tools.

Position: Business Analysis Manager

Work Setup: Onsite (IT Park, Cebu)

Schedule: PH Night Shift

What You'll Be Doing

We're looking for a Business Analysis Manager with a passion for uncovering the why behind the what —someone who thrives on identifying root causes and translating complex data into actionable strategies that drive business outcomes.

In this role, you will:

• Lead business analysis initiatives to create data-driven roadmaps and strategic insights that support customer experience, revenue growth, and operational excellence.
• Develop and manage executive dashboards, KPI frameworks, and performance reports to provide clear visibility into business performance.
• Act as a key representative in cross-functional meetings, ensuring business needs are aligned with evolving KPIs, reporting standards, and new tools or technologies.
• Oversee and support complex data analysis requests across multiple departments, serving as a subject matter expert in data interpretation and insight generation.
• Leverage advanced analytics, storytelling, and visualization skills to communicate findings effectively to executives and stakeholders.

Key Responsibilities

1. Resource & Project Management

• Oversee the allocation and utilization of resources to meet project objectives.
• Ensure projects are executed on schedule while maintaining optimal productivity and quality standards.

2. Advanced Analytics & Insights

• Apply text analytics and NLP modeling (using tools such as Verint, Qualtrics, or Medallia) to analyze customer interactions, identify trends, and derive actionable insights.
• Perform predictive modeling and forecasting to support decision-making related to sales, retention, and operational efficiency.
• Manage and interpret large datasets, conducting trend analysis and root cause investigations to support business performance improvements.

3. Data Management & KPI Development

• Own the development and monitoring of performance metrics across sales, service, and retention functions.
• Drive ROI analysis, GTC performance, and conversion funnel optimization for digital channels.
• Enable accountability and performance improvement through AI-driven call flow optimization, coaching tools, and automation programs.

4. Cross-Functional Collaboration

• Partner with Finance, Operations, Marketing, and Global Services teams to deliver integrated forecasting models and business performance reports.
• Support strategic planning by delivering insightful analysis and scenario modeling for executive decision-making.

5. Strategic & Executive Communication

• Deliver executive-level presentations with a strong narrative-building capability, synthesizing diverse data into compelling and actionable insights.
• Use data visualization and storytelling techniques to communicate complex analyses clearly to leadership teams.

What We're Looking For

• Bachelor's degree in Business, Analytics, Economics, or related field (or equivalent experience).
• 10+ years of experience in business analysis, operations, or service-related roles within large-scale, diverse organizations.
• Proven expertise in data analytics and text analytics tools (NLP, Verint, Qualtrics, Medallia).
• Advanced skills in Excel (VLOOKUP, HLOOKUP, Macros) and data visualization (Tableau, Power BI, QlikView, or Looker).
• Strong background in predictive modeling, process improvement, and KPI development.
• Excellent communication and storytelling skills with the ability to influence executive stakeholders.
• Demonstrated success in leading cross-functional projects and implementing process improvements.

Job Type: Full-time

Pay: Php80, Php120,000.00 per month

Application Question(s):

• How many years of experience do you have in business analysis?
• How many years of experience do you have working with data visualization tools (e.g., Power BI, Tableau, etc.)?
• How many years of experience do you have in driving or supporting process improvement initiatives?
• Have you managed or mentored other Business Analysts before? If yes, how many?
• What are the core tools or platforms you've used in your business analysis work (e.g., SQL, Excel, Python, Jira, etc.)?
• How much is your desired salary for the role?
• Are you amenable to report onsite at IT Park, Cebu?

Work Location: In person

JOB DESCRIPTION

Job description

Unlock your potential with a role that bridges technology and business, driving impactful change in a dynamic environment. As a Business Analysis Associate I, you'll be at the forefront of innovation, ensuring our systems adapt to the ever-evolving needs of the industry. Join a team where your expertise will make a tangible difference, and your career will flourish through collaboration and strategic problem-solving.

As a Business Analysis Associate I within the Home Lending (Consumer & Community Bank) team, you will be at the forefront of innovation, ensuring our systems adapt to the ever-evolving needs of the industry. Join a team where your expertise will make a tangible difference, and your career will flourish through collaboration and strategic problem-solving. In this role, you will provide critical application and test support for various default and servicing systems. Serving as a key liaison between IT, PO, HL UAT Management, and Business partners, you will facilitate system-related changes. Your responsibilities include leading due diligence and requirements gathering sessions, overseeing UAT processes, and managing triage, research, and analysis for production-related incidents. Your efforts will ensure that business applications operate efficiently and align with evolving business needs, making a significant impact on the firm and the broader community.

Job responsibilities:

• Serve as Subject Matter Expert (SME) for system enhancement and business change initiatives
• Act as liaison between Business, PO, and IT partners
• Provide change recommendations, identify key risks, and drive discussions as needed
• Conduct business due diligence for upcoming process changes impacting supported applications
• Create process flows, outlines, and meeting materials for visibility regarding changes
• Engage legal, compliance, controls, and risk partners for clarity and approval as needed
• Draft business requirements in accordance with Line of Business (LOB) direction
• Obtain necessary approvals from stakeholders, legal, compliance, risk, and controls partners on business requirements
• Translate business requirements into JIRA stories in partnership with PO, IT, and Business
• Collaborate with PO team and write/approve acceptance criteria for JIRA stories

Required qualifications, skills and capabilities:

• 4+ years relevant experience in software testing (requirements analysis, test design, test preparation, test execution, defect management)
• Minimum 2 years' experience in leading a testing project
• Experience with Agile project methodology and work environments
• Computer Science/Information Technology and/or related discipline
• Experience in preparing high quality presentational materials and documentation
• Must be able to perform in a high pressure, time sensitive environment
• Ability to work in a fast-paced environment
• Extensive experience in using test management tools (qTest, HP Application Lifecycle Management, JIRA, Redmine, etc.)

Preferred qualifications, skills and capabilities:

• Financial/ Mortgage background preferred
• Extensive experience in using SQL tools (Teradata/Oracle/Microsoft SQL/TOAD) is a plus
• Experience in using test automation tools is a plus (HP Quick Test Professional, HP Load Runner, JMeter, Selenium, Oracle JDK, Selenium, Cucumber, HP UFT, IDE (Eclipse), Bitbucket, etc.) is a plus

Additional Information:

UAT Support

• Work closely with team manager to develop and lead a team of Analysts
• Lead by example and coach on key behaviors to drive results
• Provide oversight to assigned projects ensuring timelines and deliverables are met
• Collaborate with UAT test designers for effective test case design
• Collaborate with UAT Managers to ensure test execution timelines are met
• Assist with required loan conditioning/staging for test efforts
• Create and execute test scripts

Support Deployment Activities

• Validate post-production validation task checklist
• Collaborate with IT on post-release reporting needs
• Lead post-production efforts to ensure enhancements/products being released are working as expected

Production Support Management

• Manage production-related incidents and issue analysis
• Report tickets and collaborate with IT production support teams

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay And Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have In This Role
As a core member of Digital Enablement team, you will support the leadership team in driving pipeline development of automation opportunities. The candidate should be a seasoned business analyst with experience in managing projects with RPA, Low Code No Code, Intelligent Document Processing, Web Technologies etc. as technology tools. Candidate will understand the overall IT landscape within DTCC and advice business units on functional approach related to solution implementation considering existing technology base, tools etc. The ideal candidate for this position is a self-starter with a good ability to prioritize, own and drive projects, and quickly learn new concepts and frameworks. Success in this role demands the ability to work in a fast-paced environment and adapt to shifting priorities, while demonstrating a high degree of accuracy and attention to detail to deliver high-quality outputs within deadlines

Candidate will be responsible for managing automation program from an end-to-end perspective, including but not limited to managing requirements, capturing current state process, defining future state process, managing relationships with multi-functional teams, engaging development team through scrum ceremonies, providing sprint /functional demos as required to collaborators. The person should support design thinking and process and decision modeling using automation compliant methodologies and tools. The position requires detailed process documentation to support process reimagination and deliver best in class client experience by incorporating customer journeys across our product portfolio.

Specific Responsibilities

• Analyze current state of product offering, defining business processes, codifying business rules by demonstratipioneeringart design tools and methodologies such as business process modeling and domain modeling
• Engage business and technical collaborators to plan developmentachievementss, release artifacts and updating existing operating models
• Organize business and functional requirements into EPIC, stories and maintain product backlog
• Performing critical analysis on the incoming opportunities to ensure use case has technical feasibility, contains commercial benefit and will result in risk mitigation for line of business post implementation
• Ensure compliance to applicable standards, procedures and best practices during development and maintenance activities
• Demonstrate business analysis and/or process improvement skills necessary to provide business-engineering, analytical, and architectural services to transition business requirements into enterprise solutions
• Work closely with management to prioritize business and information needs
• Communicate effectively, both orally and written, to varied levels of the organization to include technical personnel, business managers, and senior leadership
• Managing independently assigned projects, through the life cycle from initiation to closing
• Providing analytical and reporting capabilities to support decision making by the COE's collaborators
• Participating meaningfully as a core member of one or more agile squads, including attending daily stand-up, grooming sessions and other agile ceremonies, documenting user stories, and tracking and reporting on relevant project metrics
• Participate in conducting interviews with domain experts (functional/technical), sponsors, and participating organizations prior to and during business architecture development
• Build and document architecture models/artifacts that provide mappings between users, systems, platforms and business functions
• Keeping abreast of latest emerging patterns and frameworks related to automation and bringing latest thought leadership in daily operations

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Talents Needed For Success

• Hand on knowledge and experience in Agile ways of working (Kanban and Scrum)
• Demonstrable experience in writing user stories for projects involving RPA, Low Code No Code, Intelligent Document Processing, Web Technologies etc
• Solid understanding of IT landscape and the ability to advise on solution implementation
• Solid attention to detail and a high degree of accuracy in delivering outputs within deadlines
• Experience in creating high quality presentation deck by converting data/abstract idea into a logical story
• Superb communication, strgood interpersonalills and experience in presenting to senior leadership in the organization
• Proficient with JIRA, Excel, PowerPoint, and Business Process Mapping tools

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

As a core member of Digital Enablement team, you will support the leadership team in driving pipeline development of automation opportunities. The candidate should be a seasoned business analyst with experience in managing projects with RPA, Low Code No Code, Intelligent Document Processing, Web Technologies etc. as technology tools. Candidate will understand the overall IT landscape within DTCC and advice business units on functional approach related to solution implementation considering existing technology base, tools etc. The ideal candidate for this position is a self-starter with a good ability to prioritize, own and drive projects, and quickly learn new concepts and frameworks. Success in this role demands the ability to work in a fast-paced environment and adapt to shifting priorities, while demonstrating a high degree of accuracy and attention to detail to deliver high-quality outputs within deadlines

Candidate will be responsible for managing automation program from an end-to-end perspective, including but not limited to managing requirements, capturing current state process, defining future state process, managing relationships with multi-functional teams, engaging development team through scrum ceremonies, providing sprint /functional demos as required to collaborators. The person should support design thinking and process and decision modeling using automation compliant methodologies and tools. The position requires detailed process documentation to support process reimagination and deliver best in class client experience by incorporating customer journeys across our product portfolio.

Specific Responsibilities:

• Analyze current state of product offering, defining business processes, codifying business rules by demonstratipioneeringart design tools and methodologies such as business process modeling and domain modeling
• Engage business and technical collaborators to plan developmentachievementss, release artifacts and updating existing operating models
• Organize business and functional requirements into EPIC, stories and maintain product backlog
• Performing critical analysis on the incoming opportunities to ensure use case has technical feasibility, contains commercial benefit and will result in risk mitigation for line of business post implementation
• Ensure compliance to applicable standards, procedures and best practices during development and maintenance activities
• Demonstrate business analysis and/or process improvement skills necessary to provide business-engineering, analytical, and architectural services to transition business requirements into enterprise solutions
• Work closely with management to prioritize business and information needs
• Communicate effectively, both orally and written, to varied levels of the organization to include technical personnel, business managers, and senior leadership
• Managing independently assigned projects, through the life cycle from initiation to closing
• Providing analytical and reporting capabilities to support decision making by the COE's collaborators
• Participating meaningfully as a core member of one or more agile squads, including attending daily stand-up, grooming sessions and other agile ceremonies, documenting user stories, and tracking and reporting on relevant project metrics
• Participate in conducting interviews with domain experts (functional/technical), sponsors, and participating organizations prior to and during business architecture development
• Build and document architecture models/artifacts that provide mappings between users, systems, platforms and business functions
• Keeping abreast of latest emerging patterns and frameworks related to automation and bringing latest thought leadership in daily operations

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Talents Needed for Success:

• Hand on knowledge and experience in Agile ways of working (Kanban and Scrum)
• Demonstrable experience in writing user stories for projects involving RPA, Low Code No Code, Intelligent Document Processing, Web Technologies etc
• Solid understanding of IT landscape and the ability to advise on solution implementation
• Solid attention to detail and a high degree of accuracy in delivering outputs within deadlines
• Experience in creating high quality presentation deck by converting data/abstract idea into a logical story
• Superb communication, strgood interpersonalills and experience in presenting to senior leadership in the organization
• Proficient with JIRA, Excel, PowerPoint, and Business Process Mapping tools

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at  or connect with us on LinkedIn, X, YouTube, Facebook and Instagram.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork.  When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.

Learn more about Clearance and Settlement by clicking here.