35 Industry Expert jobs in the Philippines

The Subject Matter Expert has extensive knowledge and specialization of Record to Report process(es). Provides organizational support for daily operations, delegation and review of work, delivers training, technical and/or operational guidance to others, when needed, under limited supervision of the Supervisor.
**Responsibilities:**
+ Provide support in R2R operations (including review & approval of transactions and reports) formore complex transactions or as back up during handover/stabilization of newly migrated entities.
+ Identify process improvement areas, initiate and ensure that assigned projects/initiatives are completed on time with quality results
+ Ensure that transactions and reports are processed in accordance with Generally Accepted Accounting Principles (GAAP), accounting standards, and Global Accounting Policies
+ Identify, rectify, follow up and resolve issues, define and implement action plans to address root cause, document and monitor issue and error log
+ Contribute (as member of the leadership team) in the overall management and development of the R2R Tower, including the successful achievement of its goals and objectives
+ Perform internal controls review and complete documentation in accordance if iPace requirements
+ Point of contact for audit requirements and queries
+ Update SOPs based on changes in processes.
**Qualifications:**
+ Graduate of Bachelor's degree preferred in Accounting or Finance
+ Certified Public Accountant (CPA) license preferred
+ Finance and Accounting Experience with solid exposure in:
-- General Ledger
-- Intercompany Accounting
-- Fixed Assets Accounting
-- Month-end closing
-- Reconciliation, Reports and consolidation
-- Lease accounting
+ Had previous exposure in handling and managing transitions and/or projects for process improvement
+ With proven results and past successes in crisis management, process improvements, and stakeholder management
+ Proficient in MS Office products
+ Minimum of 4 years up to 6 years working experience in Record to Report
+ Knowledge in SAP System and experience in Shared Services Center/BPO
+ Experience in process migration, is a plus.
+ Effective communication skills, both written and spoken English

**Introduction**
Ready to help build IBM's biggest asset - its talent? As a Recruitment Professional, you will be responsible for driving the optimization and improvement of business processes, leveraging in-depth knowledge and expertise in relevant processes. This role plays a critical part in enhancing operational efficiency, promoting continuous improvement, and ensuring alignment with center strategies and industry best practices.
**Your role and responsibilities**
1. Global Sales Engagement
* Solution steady-state FTEs for new deals, reviewing Service Of Work (SOW) and Service Level Agreements (SLA).
* Oversee Request for Proposals (RFPs) and Request for Information (RFI) processes.
* Conduct due diligence for potential clients.
* Participate and represent the company in client oral presentations and workshops.
* Offer process consultancy services to clients.
* SDM refresh and review.
2. Analytics Design and Insights
* Design analytics to derive meaningful insights from data.
* Support in the design of dashboards, determining relevant data points and metrics.
* Coordinate with the Continuous Improvement (CI) team to address process issues and facilitate enhancements.
3. Steady-State Support
* Partner with account leaders to keep existing DTPs updated in line with the latest Gold Standard DTPs.
* Review Project Change Requests (PCRs) for existing and additional scope, identifying risks, watchouts, and required changes to process design.
* Lead Root Cause Analysis (RCA) reviews for SLA misses and Data Privacy Incidents (DPI).
4. Transformation Support
* Identify and implement CTO opportunities within processes.
* Partner with the delivery teams to meet DWE targets and strategies.
* Promote and apply Agile methodologies for process improvements.
* Gain eminence and implement ICAs and AI thru the use of IBM assets.
5. Transition Support
* Align transitioned processes with established process standards.
* Review Scope of Work and provide process guidance during Knowledge Transfers.
* Create process documentation.
* Lead and manage the KT process, including creating a KT and Knowledge Cascade (KC) plan.
* Oversee User Acceptance Testing (UAT) and prepare test plans, scenarios, and scripts for SCRT.
* Review Taxonomy for Time Volume Capture (TVC).
6. Process Maturity Assessment
* Evaluate and assess the maturity level of current business processes.
7. Year-End Project Management
* Manage annual year-end project activities for Payroll.
* Manage annual activities for all other processes.
8. Training Curriculum Development:
* Design process-specific training curriculum/ materials and certification requirements to specific accounts.
9. Critsit Support
* Participate in Critsit activities as needed.
Other Responsibilities:
* Assist in the review of ILC taxonomy.
* Contribute to General Artificial Intelligence (GenAI) initiatives and projects.
* Creation of MPHRO content
**Required technical and professional expertise**
* Relevant skills and experience in BPO or similar industry
* Strong analytical and strategic thinking skills
* Ability to work in a fast-paced environment and prioritize multiple tasks and projects
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
Roles and Responsibilities:
Solutions support for establishing Statement of Work (SOW) and related Service Level Agreement (SLA), determine potential process improvement & transformation opportunities and FTE identification. Participate in Client Orals and Workshops.
Participate in Transition/Migration through developing L1/L2/L3 process maps, lead and engage client discussions to agree on final solution, scope of work/process design and tools to be used.
Monitor Knowledge Transfer (KT) progress and ensure that topics will be revalidated against SOW and identify potential gaps. Work closely with operations and Transition Manager (TM) to ensure smooth migration.
You will be responsible for monitoring and managing the successful Transformation and subsequent delivery of the Service Operations Management (SOM) workstream, working with several external clients, to ensure that they are structured appropriately to deliver both direct and indirect business benefits.
Performs data & process analysis, due diligence and compare it against industry benchmark to assess operation's current maturity. Identify opportunities for improvement either through process reengineering, transformation or implementation of automation or tools.
Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team
Lead business change management, responsible for delivering multiple organisational change programmes which deliver the transformed operating model for client
Provide Operational support during critical situation -
- You are expected to quickly resolved issues and come up with Root Cause Analysis
- Be able to Develop and Offer Solutions/Alternatives /Best Practices
- Work with Delivery Leader to develop a service recovery plan with timelines
- Present the plan to customers to restore confidence.
- Be involved in the Service Recovery process, supporting Delivery leaders.
**Required technical and professional expertise**
> Prior Exposure on ERP or tools in F&A environment
> Ability to exponent and engage multiple customers across the globe and handle critical issues
> Focus on implementation - essential for delivery as per SLAs/ SOW
> Ability to create and present dashboard and prepare data analysis to be used for decision making
> Excellent Communicator to Clients and to Team
Preferred Technical Skills:
> Proven experience in end to end Records to Analyze process. In depth process knowledge in central finance reporting, management reporting and reports
> Ability to influence people internal/external customers, Operations and Finance partners
> Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
> Intuitive individual with an ability to manage change and proven time management
> Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
> Up-to-date technical knowledge by attending educational workshops, reviewing publications
> With at least 7 years of managerial experience and with deep understanding of RTA Operations in the BPO environment
> Experience in managing more than 50 headcounts in a multi-functional team or department.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Responsible for providing support to a team of VOB Representatives, working to ensure timely and accurate resolution of accounts by verifying eligibility and coverage, reviewing documents, initiating and following up authorizations, updating and correcting patients' insurance information.
Co-manages volume and ensures that turnaround time is achieved day in and day out and is also responsible for the Team's performance and development.
**Key Areas of Accountability:**
1. Co-training, and preparing VOB representatives to handle verification of benefits tasks and solving authorization and date-of-service issues by utilizing the available tools and following the eligibility methods of different insurances.
2. Preparing reports and analyzing data to assist management as they determine the campaign's goals. Including daily task assignments, task rotation and movement, SLA monitoring and rush requests completion.
3. Assist in identifying operational issues, including escalation of critical items to their immediate Supervisors/Managers and onshore counterparts; Determining trends and suggesting possible improvements in process and system/tools.
4. Monitoring and evaluating agent performance, specifically on efficiency and quality of output, providing learning or coaching opportunities.
5. Ability to adapt to and work with the different tools and systems used to carry out duties and responsibilities; Adapts to and demonstrates the ability to deal with frequent changes in the work environment.
6. Promotes companies culture by ensuring agents understand and comply with the program's objectives, mission statements, performance standards, and policies; Ensure team compliance to regulations, observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA).
7. Working with other SME and management team members to support agents and ensure clients satisfaction.
8. Other Subject matter experts' duties as assigned.
**Communication Skills:**
- Excellent interpersonal skills
- Detailed & Team Oriented
- Professional communication & Writing Organization/Time Management Skills
**Competencies required:**
- Fostering Teamwork
- Commitment to Job Deliverables
- Decision making
- Attention to Details
- Attention to Communication
- Customer Orientation
- Analytical Thinking
- Leadership
- Trustworthiness and Ethics
- Problem Solving
- Technical Expertise
- Managing Change
- Managing Performance
- Adaptability
- Initiative
- Interpersonal Skills
- Thoroughness
- Self Confidence
- Stress Management
- Personal Credibility
- Flexibility
**Minimum Qualification:**
- College diploma or equivalent, but more education, especially in management or healthcare, is preferred.
- Minimum of 2 years of experience in healthcare accounts (preferably with strong background for Verification of Benefits and Authorization process)
- Customer service, or supervisory experience may be required.
- Proficiency with technology, especially computers, software applications, and phone systems.
- Exceptional verbal and written communication skills.
- Strong understanding of company products, policies, and services.
- Ability to coach, train, and motivate employees and evaluate their performance.
- Excellent problem solving, leadership, and customer service skills.
- Analytical, efficient, and thorough.
- Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

Description
We are seeking a skilled 3D Coordinator (Lead) to act as a subject matter expert in 3D modeling, texturing, VFX, animations, rendering, compositing, and lighting, creating innovative 3D experiences for e-commerce. The 3D Coordinator will lead a team to meet KPI metrics, train junior and senior artists in new production techniques, and enhance their skills. The ideal candidate will excel in production environments, possess a strong knowledge of current tools and techniques, and positively impact the overall 3D production processes. They must be able to collaborate effectively within large, interdependent teams, balancing artistry, technical development, communication, and partnership.
Key job responsibilities
- Serve as the expert in 3D modeling, texturing, VFX, animations, rendering, compositing, and lighting.
- Oversee 3D production processes to ensure quality and efficiency.
- Lead a team to achieve KPI metrics.
- Foster a collaborative and productive team environment.
- Work effectively within large, interdependent teams.
- Balance artistry and technical development while maintaining clear communication and partnership.
- Train junior and senior artists in new production techniques.
- Support upskilling and knowledge enhancement for team members.
- Implement current tools and techniques to optimize workflows.
- Identify opportunities for process improvements in 3D production and propose solutions.
- Stay updated on industry trends and advancements in 3D technology.
About the team
- Serve as the expert in 3D modeling, texturing, VFX, animations, rendering, compositing, and lighting.
- Oversee 3D production processes to ensure quality and efficiency.
- Lead a team to achieve KPI metrics.
- Foster a collaborative and productive team environment.
- Work effectively within large, interdependent teams.
- Balance artistry and technical development while maintaining clear communication and partnership.
- Train junior and senior artists in new production techniques.
- Support upskilling and knowledge enhancement for team members.
- Implement current tools and techniques to optimize workflows.
- Identify opportunities for process improvements in 3D production and propose solutions.
- Stay updated on industry trends and advancements in 3D technology.
Basic Qualifications
- Minimum of 1 year of experience leading a team as a 3D Supervisor/Lead in the VFX or gaming industry, with 4+ years of production experience in the 3D domain.
- Broad knowledge and experience with Maya, 3ds Max, Blender, Substance Painter/Designer, and Photoshop, along with the ability to quickly learn new design-related software.
- Strong leadership and problem-solving abilities.
- Experience building solutions for the 3D pipeline and establishing workflows as needed.
- Ability to establish priorities, work independently or within a group, and operate with minimal supervision.
- Effective communication skills, particularly in conveying technical concepts in a way that is easy for stakeholders with varying technical acumen to understand.
- Excellent communication skills, both verbal and written.
Preferred Qualifications
- Experience in a photorealistic production environment, particularly with e-commerce clients.
- Knowledge of product photography and lighting techniques.
- Proven experience automating the creation of 3D models from various sources, including manual asset creation and Generative AI
- Knowledge of Generative AI application in 3D processes.
- Ability to present artistic work effectively in a portfolio.
- Ability to thrive in a fast-paced, collaborative production setting.
- Innovative and self-directed mindset.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
We are seeking a skilled 3D Coordinator (Lead) to act as a subject matter expert in 3D modeling, texturing, VFX, animations, rendering, compositing, and lighting, creating innovative 3D experiences for e-commerce. The 3D Coordinator will lead a team to meet KPI metrics, train junior and senior artists in new production techniques, and enhance their skills. The ideal candidate will excel in production environments, possess a strong knowledge of current tools and techniques, and positively impact the overall 3D production processes. They must be able to collaborate effectively within large, interdependent teams, balancing artistry, technical development, communication, and partnership.
Key job responsibilities
- Serve as the expert in 3D modeling, texturing, VFX, animations, rendering, compositing, and lighting.
- Oversee 3D production processes to ensure quality and efficiency.
- Lead a team to achieve KPI metrics.
- Foster a collaborative and productive team environment.
- Work effectively within large, interdependent teams.
- Balance artistry and technical development while maintaining clear communication and partnership.
- Train junior and senior artists in new production techniques.
- Support upskilling and knowledge enhancement for team members.
- Implement current tools and techniques to optimize workflows.
- Identify opportunities for process improvements in 3D production and propose solutions.
- Stay updated on industry trends and advancements in 3D technology.
About the team
- Serve as the expert in 3D modeling, texturing, VFX, animations, rendering, compositing, and lighting.
- Oversee 3D production processes to ensure quality and efficiency.
- Lead a team to achieve KPI metrics.
- Foster a collaborative and productive team environment.
- Work effectively within large, interdependent teams.
- Balance artistry and technical development while maintaining clear communication and partnership.
- Train junior and senior artists in new production techniques.
- Support upskilling and knowledge enhancement for team members.
- Implement current tools and techniques to optimize workflows.
- Identify opportunities for process improvements in 3D production and propose solutions.
- Stay updated on industry trends and advancements in 3D technology.
Basic Qualifications
- Minimum of 1 year of experience leading a team as a 3D Supervisor/Lead in the VFX or gaming industry, with 4+ years of production experience in the 3D domain.
- Broad knowledge and experience with Maya, 3ds Max, Blender, Substance Painter/Designer, and Photoshop, along with the ability to quickly learn new design-related software.
- Strong leadership and problem-solving abilities.
- Experience building solutions for the 3D pipeline and establishing workflows as needed.
- Ability to establish priorities, work independently or within a group, and operate with minimal supervision.
- Effective communication skills, particularly in conveying technical concepts in a way that is easy for stakeholders with varying technical acumen to understand.
- Excellent communication skills, both verbal and written.
Preferred Qualifications
- Experience in a photorealistic production environment, particularly with e-commerce clients.
- Knowledge of product photography and lighting techniques.
- Proven experience automating the creation of 3D models from various sources, including manual asset creation and Generative AI
- Knowledge of Generative AI application in 3D processes.
- Ability to present artistic work effectively in a portfolio.
- Ability to thrive in a fast-paced, collaborative production setting.
- Innovative and self-directed mindset.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: As a Business Relationship Expert, you will be providing an exceptional customer experience to engaged and high-potential merchants who utilize the PayPal platform. This team supports the merchant at every stage of their customer journey. To be successful in this role you will exhibit strong ownership and communication skills. You excel at customer interaction through delivering an empowered effortless customer experience. As an advocate and voice of the merchant, you will work on their behalf to achieve a resolution to their queries. Supporting in the delivery of practical solutions which result in a successful long-term partnership and mutually beneficial growth.

**Job Description**:
**What you will be doing in this role**:

- Confidently answer contacts and complete outreach with PayPal merchants as needed through phone and chat.
- Proactively guide and educate our merchant customers at every level of their journey with PayPal - including in relation to simple Integrations, Purchase / Seller Protection and Claims Management Processes.
- Take a dynamic approach to consulting - using all tools, resources, and technology to reach a complete and accurate resolution while integrating meaningful questions and learnings to address future business needs.
- Engage stakeholders, escalate feedback and build strong partnerships to drive proactive initiatives that remove any barriers and create effortless experiences for PayPal Merchants.
- Effectively network across the organization, conveying a high level of technical, e-commerce, and business acumen within and between teams
- Educate and inform the merchant of the PayPal value proposition / product offering and how they may assist to add value or overcome barriers
- Boost teams through mentorship and coaching by imparting industry focused best practices.

**Required Capabilities and Skills**:

- **2+ years of experience** within a financial service industry or call center environment, with knowledge of the following areas: Technical or Product Support, Credit Fraud or Credit Risk, Sales (commission-based, quota-based, up-selling, cross-selling), Marketing and business development
- ** Communication**
- Strong verbal - active listening and speaking clearly to
- customers
- Written skills - use proper grammar and punctuation
- ** Technology**
- Proficient working knowledge of the internet and MS suites
- ** Agility & Adaptability**
- Ability to prioritize and manage time while adhering to your schedule and KPIs
- Learning on the fly, multitask and efficiently use of multiple tools to identify and solve complex problems
- ** Analytical & Problem Solving**
- Troubleshoot and provide the correct solution using tools, resources and technology
- Provide an accurate resolution while integrating meaningful questions to address future needs
- ** Dependability & Team Player**
- Do what you say you will, show up and build trust
- Actively contributes to the team to ensure success
- ** Ethics & Integrity**
- Champions diversity, inclusion, equity and belonging

***

**In order to work virtually, we are looking for you to accommodate the following**:

- Must have a high-speed internet connection with a minimum of 100 Mbps download and 50 Mbps upload, for a single user, from a reliable internet provider.
- Equipment should be directly connected to a router/modem for best quality versus a wireless connection.
- All PayPal hardware you receive needs to be connected to a surge protector.
- Must have dedicated working space free of distraction and background noise.

**Physical Requirements**: This position requires sitting, typing, and repetitive

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

Who We Are:
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

This is a remote position.

Required Skills/Abilities:

Expert in Google my business especially in US Familiar with all GMB verification methods Must be able to learn and adapt to various software systems Multi-tasking and time management skills Strong ability to adapt to various working environments and complex organizations. Excellent English skills both written and verbal

Work Conditions:

Remote Pacific Time Zone Weekly Payout Requirements

Minimum Technical Requirements

1. Computer Specifications

Minimum Intel Specs

Processor: Core i7 8th generation (and above)

                Core i5 10th generation (and above)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Minimum AMD Specs

Processor: AMD Ryzen 5,7,9 (Minimum series 3600 )

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Macintosh Specs

Processor: Core i7/ i5 / M1/ M2

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

2. Main Internet Speed Requirement

Jitter: below 10ms

Latency: below 160ms

Upload: more than 25mbps

Download more than 40 mbps

Using internet speedtest: VoIP Speed Test | 8x8 // Aircall’s VoIP Speed Test | Aircall

3. Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples:  Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)

4. Internet Backup  (Secondary internet)

Jitter: below 10ms

Latency: below 160ms

Upload: minimum of 25mbps

Download: minimum of 25mbps

Power and Internet Backup is a MUST.

This is a remote position.

Required Skills/Abilities:

Expert in Google my business especially in US Familiar with all GMB verification methods Must be able to learn and adapt to various software systems Multi-tasking and time management skills Strong ability to adapt to various working environments and complex organizations. Excellent English skills both written and verbal

Work Conditions:

Remote Pacific Time Zone Weekly Payout Requirements

Minimum Technical Requirements

1. Computer Specifications

Minimum Intel Specs

Processor: Core i7 8th generation (and above)

                Core i5 10th generation (and above)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Minimum AMD Specs

Processor: AMD Ryzen 5,7,9 (Minimum series 3600 )

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Macintosh Specs

Processor: Core i7/ i5 / M1/ M2

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

2. Main Internet Speed Requirement

Jitter: below 10ms

Latency: below 160ms

Upload: more than 25mbps

Download more than 40 mbps

Using internet speedtest: VoIP Speed Test | 8x8 // Aircall’s VoIP Speed Test | Aircall

3. Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples:  Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)

4. Internet Backup  (Secondary internet)

Jitter: below 10ms

Latency: below 160ms

Upload: minimum of 25mbps

Download: minimum of 25mbps

Power and Internet Backup is a MUST.