257 Implementation Manager jobs in the Philippines

Job Description:

• Leading the tasks, budget, workflow, and deliverables as the Project Manager (PM) throughout the stages of multiple projects, while facilitating the process of design, survey, installation, and testing.
• Developing and deploying wireless project delivery solutions for the client.
• Preparing project plans and controlling progress.
• Managing delivery scope and change, organizing and overseeing the execution of project deliverables, and monitoring key project milestones.
• Setting up the governance model, establishing proper communication and reporting mechanisms, and assuring customer satisfaction.
• Identifying key risks and preparing mitigation plans.
• Managing project delivery quality and EHS.
• Developing the project budget and controlling costs.

Qualifications:

• 4 years Bachelor's degree in a related field (Engineering, Business, Project Management, or Information Technology) and/or industry equivalent experience.
• PMP and/or other related industry certification(s) is perferred as high priority. Attention to detail
• Minimum 2-5 years advanced experience in a wireless project management role.
• Bid management and construction management experience.
• Presentation and communication skills
• Analytical and problem-solving skills
• Strong work ethic
• Microsoft Office applications (Including Microsoft Project)
• Demonstrate the ability to manage multiple complex technical projects
• Proven customer relationship skills
• Demonstrated organization skills, time management, attention to detail, team-oriented communication skills, and ability to meet deadlines are critical

Salary Package: We offer a competitive salary based on your current or previous compensation, with a guaranteed increase aligned with your experience and qualifications.

Job Type: Full-time

Pay: From Php45,000.00 per month

Benefits:

• Health insurance
• Life insurance

Education:

• Bachelor's (Required)

Experience:

• Implementation: 4 years (Required)
• FTTX or OSP: 4 years (Required)

Work Location: In person

Job Description:

• Leading the tasks, budget, workflow, and deliverables as the Project Manager (PM) throughout the stages of multiple projects, while facilitating the process of design, survey, installation, and testing.
• Developing and deploying wireless project delivery solutions for the client.
• Preparing project plans and controlling progress.
• Managing delivery scope and change, organizing and overseeing the execution of project deliverables, and monitoring key project milestones.
• Setting up the governance model, establishing proper communication and reporting mechanisms, and assuring customer satisfaction.
• Identifying key risks and preparing mitigation plans.
• Managing project delivery quality and EHS.
• Developing the project budget and controlling costs.

Qualifications:

• 4 years Bachelor's degree in a related field (Engineering, Business, Project Management, or Information Technology) and/or industry equivalent experience.
• PMP and/or other related industry certification(s) is perferred as high priority. Attention to detail
• Minimum 2-5 years advanced experience in a wireless project management role.
• Bid management and construction management experience.
• Presentation and communication skills
• Analytical and problem-solving skills
• Strong work ethic
• Microsoft Office applications (Including Microsoft Project)
• Demonstrate the ability to manage multiple complex technical projects
• Proven customer relationship skills
• Demonstrated organization skills, time management, attention to detail, team-oriented communication skills, and ability to meet deadlines are critical

Salary Package: We offer a competitive salary based on your current or previous compensation, with a guaranteed increase aligned with your experience and qualifications.

Job Type: Full-time

Benefits:

• Health insurance
• Life insurance

Education:

• Bachelor's (Required)

Experience:

• Wireless project management role.: 3 years (Required)
• Implementation: 3 years (Required)
• FTTX or OSP: 3 years (Required)

Work Location: In person

The Role

As a
Client Implementation Manager,
you will manage the overall implementation of a business deal of the products under the purview of the Cash Management Division which can be positioned as business solutions for wholesale accounts. Does regular quality assurance checks on partner branches to ensure smooth delivery of cash management services to clients.

How you'll contribute

• Conducts training/walkthrough regarding TBG Products availed by client.
• Regularly conducts client inspections/visits onsite/over the phone to address escalated concerns at the point of implementation.
• Assist the Sales Manager by explaining the technical aspect of TBG products during the Implementation
• Provides after-sales assistance by activating balance loading to maximize client servicing
• Integrates and maintains customized data conversion modules onsite or over the phone to allow integration of client's Enterprise Resource Planning (ERP) systems with Digibanker
• Gathers customer feedback and business intelligence via onsite or over the phone to be relayed to the Product Development Unit for further improvement of the Bank's existing product offerings and overall competitiveness.

What we're looking for

• With at least 5 years of experience in Banking and Financial
• Knowledge of the implementation process of different Cash Management Products
• Effective logical and technical skills to efficiently manage customers availing Cash Management Products.
• Ability to clearly convey information and ideas to individuals or groups in a way that helps them easily understand the message/instruction.
• Project Management Skills
• Bachelor's Degree in Computer/Telecommunication, Industrial, Computer Science/Information Technology

About Security Bank

Security Bank is one of the Philippines' best capitalized private domestic universal banks.

Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."

Start your BetterBanking career with us today.

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

As an Implementation Manager, you are tasked to:

• Lead successful implementations that meet both the customer requirements and business requirements
• Build and update transition plans, schedules/timelines, work breakdown structure, product flow diagrams, issue & risk management, deliverables checklists etc.
• Gather transition requirements - both technical and operational
• Gather knowledge with further knowledge transfer and preparing and conducting trainings for internal and outsourced staff

Required Qualifications:

• Strong background/ Previous work experience (or equivalent) in project management field
• Customer orientation
• Excellent communication skills
• Strong analytical skill
• Time management and organizational skills
• Transition experience
• Must be willing to work on site
• Must be amenable to work US or EMEA time zone (3pm-12mn PH time / 10pm-7am PH time)

Position Title: Implementation Manager

Work Set Up: On-Site

Schedule: 8:00 PM to 5:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

As an Implementation Manager, you will lead the launch of new client accounts from the moment they are signed to the moment they go live and become stable operations.

You'll work closely with Sales, Recruitment, Training, IT, and Service Delivery teams to bring everything together people, tools, processes, and performance systems ensuring our clients get a world-class experience from day one.

This is a dynamic, cross-functional leadership role for someone who thrives on building, organizing, and delivering results.

What You'll Do:

• Planning & Coordination

• Lead kick-off planning for new client accounts once contracts are signed

• Align timelines, resources, and deliverables with internal teams (Recruitment, Training, IT, HR, Finance, Service Delivery)

• Recruitment & Onboarding Support

• Define hiring profiles and coordinate recruitment milestones

• Oversee onboarding plans and ensure training is ready and scheduled

• Systems & Tools Setup

• Coordinate IT setup, access, and systems configuration for new accounts

• Ensure reporting and performance tracking tools are in place before launch

• Operational Launch

• Drive readiness activities and go-live preparation

• Run project check-ins and launch huddles with internal and client stakeholders
• Monitor early operations performance, identify gaps, and resolve launch issues

• Stabilization & Handover

• Track KPIs during the first 30/60/90 days

• Transition the account to its assigned Account Manager or client internal operations lead once stable
• Document lessons learned and maintain best practice playbooks for future launches

What We're Looking For:

• 3+ years experience in a leadership role or project management in a Business Process Outsourcing (BPO), shared services, or managed services environment
• Direct experience launching or transitioning client accounts (from signing/implementation to live operations)
• Strong project management skills able to run timelines, meetings, and cross-functional plans
• Solid understanding of recruitment, training, IT systems setup, and operations KPIs
• Excellent stakeholder communication and client-facing presentation skills

Preferred/Good to Have

• Background in Service Delivery, Program/Project Management, or Client Services
• Project management certification (PMP, PRINCE2, Scrum Master)
• Experience using CRM, WFM, QA, or analytics tools

Why You'll Love Joining the CO Fam

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team

Job Description:

• Participating in bidding, project solution design, and contract negotiation to ensure delivery feasibility during the pre-sales phase
• Identifying and controlling risks, managing project delivery based on the project plan, budget, and quality requirements to ensure all objectives are met
• Executing projects within budget, improving delivery efficiency, and controlling cost and change
• Developing project governance models and reporting mechanisms internally and externally
• Improving delivery capability by coaching engineers and subcontractors through knowledge transfer, mentoring, workshops, etc.

Qualifications:

• Candidates must posses 4 years Bachelor Degree in Telecom Engineering, Electronic Engineering or equivalent
• At least 3 yrs work experience in project management wireless/ microwave or relevant fields
• 5 years implementation in telco industry
• 2 years+ experience in OSP or FTTX
• English and Mandarin language proficiency is preferred.
• Good communication and interpersonal skills (Team building, conflict management and cross culture management)
• Accept overtime work and travel in domestic

Note: With Competitive Salary and Quarterly Bonus

Deployment: BGC, Taguig

Job Type: Full-time

Pay: Php50, Php65,000.00 per month

Benefits:

• Health insurance
• Life insurance

Education:

• Bachelor's (Required)

Experience:

• OSP: 2 years (Required)
• FTTX: 2 years (Required)
• Implementation in Telecom Industry: 4 years (Required)

Work Location: In person

Job Summary:

The
Implementation Manager (Saas | ERP
) is responsible for leading and overseeing software implementation projects within the Customer Success team. The role leads a team of implementation specialists to ensure successful onboarding, system configuration, and adoption, while serving as the escalation point for complex projects, promoting best practices, and partnering with leadership to improve delivery and customer outcomes
.

Job Description:

• Lead, mentor, and coach a team of implementation specialists/analysts, providing guidance on project execution, customer engagement, and technical problem-solving.
• Monitor team performance, allocate resources effectively, and ensure professional development through regular feedback and training.
• Oversee the end-to-end implementation lifecycle, from requirements gathering and solution design to configuration, training, and go-live support.
• Ensure implementations are delivered on time, within scope, and aligned with customer goals. Act as the escalation point for complex projects, providing strategic guidance and solutions.
• Partner with Customer Success Managers (CSMs) to align project deliverables with customer expectations.
• Build strong customer relationships, ensuring smooth onboarding and a positive implementation experience.
• Deliver executive-level updates and status reports for key stakeholders
• Standardize implementation methodologies, templates, and best practices to drive efficiency and scalability.
• Collaborate with Product, Development, and Support teams to provide feedback and influence product enhancements. Analyze project outcomes and customer feedback to identify opportunities for process improvements.
• Oversee customer data validation, migration, and integration activities, ensuring accuracy and integrity.
• Track team performance metrics, project timelines, and customer satisfaction scores, reporting progress to senior leadership

Qualifications:

• Bachelor's degree in Business, Information Systems, Finance, or related field.
• Minimum of six (6) years of experience in software implementation, customer success, or project management.
• Minimum of two (2) years of experience managing or leading a team.
• Must have stable employment history.
• Experience in Microsoft Excel, PowerPoint, Word, and familiar with project management tools (e.g., GuideCx, Jira, Asana).
• Demonstrated leadership and people management experience, with a track record of guiding high-performing teams.
• Proven project management expertise, effectively managing multiple complex customer implementations simultaneously.
• Adept at analytical thinking and problem-solving, with success in translating business requirements into technical solutions.
• Thrives in fast-paced, customer-focused environments with competing priorities.
• Skilled in communication and presentation, including executive-level reporting and stakeholder engagement.
• Clear and coherent both in written and verbal communication skills in English, as to effectively report in an executive-level and stakeholders

Work Location:
Hybrid (WFH and onsite (either Angeles City or Ortigas)

Work Schedule:
Shifting / Rotational

Work Perks and Benefits:

• Rice Allowance
• Internet Allowance
• 22 days Paid Time Off per year
• HMO for Employee
• HMO for Dependents
• Group Life Insurance
• Annual Merit Increase (terms apply)
• 13th Month Pay
• Mid-Year Bonus (terms apply)

Act as a Project/Team leader and select, lead and coach a team of Ceva Logistics experts in accordance to contractual commitment from award stage to operational Go-Live date

WHAT ARE YOU GOING TO DO?

COORDINATION

• Participate in the tendering process for Global/Regional RFQs during buy-off and submission to contract awarding
• Coordinate with Sales and Sales Support for local bid/tender awards.
• Maintain clear and effective communication with all parties involved in the tendering process

EVALUATION

• Lead the evaluation of awarded bids and scrutinize the details if aligned with the tender submitted
• Communicate with Regional/Global Tender Desk/RKAM/GAM in case of discrepancies/misalignment in the rates submitted during tender versus tender award
• Spot errors and avoid risk of possible disputes
• Request copy of the client's SOP/SLA from RKAM/GAM for Global/Regional awards; and from BD A&O Account Leader for local awards.
• Check if the content of client's SOP/SLA is aligned with the services and the rates stipulated in the tender/bid award (Regiona/Global/Local)

COMMUNICATION

• Communicate the award with relevant stakeholders
• Organize a meeting with BD A&O account leader/Tender Desk/Customer Service/Sales Support team and run through the details of award
• Discuss/Align/Agree on client's SOP/SLA received from RKAM/GAM with the Sales/Tender Desk/Procurement Customer Service/Sales Support team
• Map the rates against the suppliers selected by Tender Desk/Procurement team during the tender process and demand for a back-to-back agreement to ensure fleet and margin sustainability during the tender validity. Limited fleet and increasing rates in the middle of the contract should not be used as excuse of suppliers on why they will reject the booking
• Demand the Procurement team to finalize and sign the contract with the selected supplier or sub-contractor

MANAGE IMPLEMENTATION PROJECT

• Review the Global Scope/Local scope of work (related to award) prepared by the BD A&O account leader/Tender Management /Procurement/Sales Support team
• Assess/evaluate client needs for the initial scope of the project, determine project plan, and schedule agenda with curriculum for training; if needed
• Agree with the customer on resources allocated to both sides and the Project timeline
• Ensure that resources are properly calibrated on the customer side to keep the project within the timeline agreed upon
• Manage project through appropriate tools & standardized methodology
• Move project schedules to closure within the expected timeline

DESIGN AND PERFORM TRAINING FOR CUSTOMERS

• Assist in creating processes and procedures that will streamline the training and implementation processes. This will include documentation needed for internal/external clients
• Create documentation of the delivered configured application in a Reference guide, user's guide or training guide
• Maintain product knowledge, implement and train latest features and functionalities of product at the client site
• Participate to the BD A&O standardization effort

ENSURE CUSTOMER SATISFACTION

• Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication
• Manage client expectations and challenge client if not in line with its initial supporting commitment / feasible company standards
• Manage/maintain all client relationships
• Make pre/post-sales presentations to particular clients
• Maintain a proactive, energized relationship with the sales organization to ensure a positive overall customer experience and visibility over customers' activity

QSHE

• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
• Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility
• Ensure the compliance with applicable legal requirements

WHAT ARE WE LOOKING FOR?

• Bachelor's degree
• Advanced and detailed knowledge of Freight Forwarding
• Operational experience
• Proven knowledge of Project Management standards (WBS, CPM, PERT, AGILE…)
• Office 365 literate
• Advanced Microsoft Excel
• Attention to detail:
  Ability to manage and review detailed tender documents.
• Analytical Thinking:
  Capability to evaluate bids based on various criteria
• Communication:
  Strong communication skills to interact with client and internal stakeholders
• Risk Mitigation:
  Reduce the risk of procurement errors and disputes by adhering to structured processes.
• Excellent project management and general organizational skills
• Standardization mindset
• Excellent prioritization skills
• Fluent / Native English (both oral & written)

WHAT DO WE HAVE TO OFFER?

• HMO w/ 2 free dependents from day 1 of hiring
• Group Life Insurance
• Medical Reimbursement (includes eyeglasses)
• Service Incentive Leave + Sick Leave + Vacation Leave + Bereavement Leave
• Birthday token
• Annual Performance Reviews w/ a chance of a salary alignment
• Annual Company Performance Bonus

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

Are you passionate about turning complex business needs into seamless data-driven solutions? We're looking for a Market Implementation Manager to lead the successful rollout of our analytics products across key Asian markets, starting with Southeast Asia and Hong Kong.

In this dynamic role, you'll act as a vital bridge between client stakeholders and internal product and data teams—ensuring that implementations are smooth, solutions are feasible, and deliverables are met with precision.

• Serve as the key liaison for market-specific client implementations.
• Lead client discussions to define business requirements and translate them into clear documentation.
• Collaborate with data and product teams to design tailored solutions.
• Manage implementation timelines, risks, dependencies, and stakeholder expectations.
• Support UAT and ensure the accuracy and quality of deliverables.

• 5+ years in client-facing roles (Business Analyst, Implementation Manager, etc.)
• Experience in HealthTech, InsureTech, or similar industries preferred.
• Strong grasp of analytics, data lifecycle, and reporting.
• Excellent stakeholder communication and cross-functional collaboration skills.
• Background in Information Systems, Data Science, or related fields.
• Experience working with clients across Asian markets.
• Willingness to travel regionally as required.