9 Implementation Consultant Associate jobs in the Philippines

The CAN Time Configuration Implementation Consultant is responsible to configure ADPs Human Capital Management Time products per client requirements for National Accounts implementation and migration projects. Individual must possess strong analytical, functional and technical skills to complete assigned tasks. This role demands a thorough understanding of ADP implementation methodologies, implementation tools and deep knowledge of ADPs products. Time & Labor domain knowledge and/or experience are also considered very beneficial. Provides configuration services for Time & Labor Management defined processes and workflow, tools and deliverables to design solutions for various project tasks resulting in high quality deliverables. Uses analytical skills to evaluate delivered configuration documentation to ensure solution is feasible and adheres to best practices. Understands products, tools and processes to enable basic troubleshooting and/or error resolution when required. Good eTime knowledge and understanding of the impact of individual items on the overall eTime setup for the client. Managing various accounts from project inititation to close by supporting the Project Team members through all phases of implementation. Uses analytical skills to evaluate delivered configuration documentation to insure solution is feasible and adheres to best practices. Possesses advanced knowledge of ADP HCM products and builds test scenarios to test configuration Uses excellent communication and facilitation skills to advise and influence Implementation teams or Client. Possesses basic technical knowledge of automation tools to be able to build automation around configuration of web based applications and for automated Testing. Flexibility to work in different time zones and take on new assignments. Acts as a collaborative member of the ADP project team and is able to build trusting relationship with peers, partners and leadership. Driven to expand
REQUIREMENTS Candidate must possess at least High School Diploma, Vocational Diploma/Short Court Coursed Certificate, Bachelors Degree, any field Candidate must have at least 1 year of experience working in a client service/ Business Analyst environment Excellent verbal and written communications skills Excellent Service Orientation skills, analytical skills, negotiation skills and expert problem solving skills Experience in managing coordination with internal stakeholders (Client side) and customer (Consumer side) transaction Excellent analytical skills and time management skills PREFERRED QUALIFICATIONS Project management and involvement in a continuous improvement initiative is preferred Understanding Time & Labor exposure is a plus Working knowledge of MS Office, web-based databases and resources and other applications is a must Experience in managing Projects from start to completion Ability to utilize Planning and Organizing skills to drive timely and quality results on projects Proven ability to maintain focus and work effectively with multiple requirements More than 1 year of experience working in a client service/ Business Analyst environment Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations Proficient in the latest web technologies and working knowledge of various operating systems
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

, Philippines
**Job Family Group:**
Downstream Supply Chain
**Worker Type:**
Regular (FTC) (Fixed Term)
**Posting Start Date:**
September 18, 2025
**Business unit:**
Trading and Supply
**Experience Level:**
Early Careers
**Job Description:**
**What's the role**
Expect lots of support and encouragement while you're here. You'll be working alongside people who are passionate about what they do and eager to share their knowledge. At Shell, we value career growth-you'll have limitless opportunities to explore new areas of expertise or take your career in a new direction.
**What you'll be doing**
+ Partner with the Delivery Scheduling Team to deliver HSSE, service and cost standards, and act as a primary point of contact for haulers, terminals in (a) managing any amendments to the schedule during its execution and (b) managing scheduling inputs such as supply allocation, urgent orders, lorry turnout.
+ Act as the owners of the schedules during its execution; managing variations to plan as needed to have a good grasp of the overall schedule execution status.
+ Manage any variations to plan such as, -Left-on-board (LOB) redirects including any corresponding surcharges -Order Scheduled Not Delivery (OSND) -Terminal/depot-, load quantity-, compartment-, trip sequence-, and vehicle changes, to ensure that the Delivery Scheduling Team is informed, and appropriate actions are agreed immediately and communicated to the drivers.
+ Pro-actively communicates to Hauliers (dispatcher or Safety Officer) and Terminal Operations staff on changes to schedules, loading and delivery to customers.
+ Act as primary point of contact for Hauliers (as applicable) on changes to the schedules, issues resolution, managing lorry availability and turnout, including analysis and reporting of hauler performance and Delivery Schedule Adherence (DSA).
+ Act as primary point of contact for Supply Operations in managing supply allocations to ensure information is communicated to the Scheduling Team and any amendments to schedule being executed or planned is agreed and communicated to the drivers immediately.
+ Act as primary point of contact for Terminal Operations in managing terminal downtime to ensure information is communicated to the Scheduling Team and any amendments to schedule being executed or planned is agreed and communicated to the drivers immediately.
+ Interface with the Customer Operations (CO) to manage delivery inquiries, disputes, complaints, urgent orders, and other delivery-related-concerns from customers.
+ Be the customers primary point of contact for delivery-related concerns during CSC out-of-office hours.
+ Provide support during out of hours, when Scheduling is not on duty, e.g., run potential stock out and LOB reports based on updated stock data and adjust the schedule in case necessary during out of office hours (nights/weekends).
+ Own performance management monitoring, analysis and reporting for KPIs related to haulier, supply, terminal processes
+ Shift schedule (AM, Mid, Night) - ROTA changes every month
+ Willingness to work during PH Holidays
**What you bring**
+ Able to work in a highly collaborative work environment
+ Desire and open-mindedness in continuous learning.
+ Proficient with MS Office. Comfortable with learning new IT systems/applications.
+ Strong problem-solving and analytical skills are high preferred.
+ Experience in multi-tasking and working/communicating with different stakeholders through voice, e-mail, and instant messaging. Able to handle difficult conversation
+ Preparation for hybrid Delivery scheduler and Delivery assurance
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**What we offer**
**An innovative place to work**
There's never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people's lives for more than a hundred years, Shell has become one of the world's leading companies.
Join us and you'll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.
**An inclusive place to work**
Shell is working to become one of the most diverse, equitable, and inclusive organizations in the world. We are taking steps to create an environment where everyone - from our employees, to our customers, partners, and suppliers - feels valued, respected, and has a strong sense of belonging.
To achieve this, we must ensure all people are treated fairly, irrespective of their race, color, religion, age, gender, sexual orientation, gender identity, marital status, disability, ethnic origin, nationality, or other status.
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment - one where you can express your ideas, extend your skills, and reach your potential.
We're closing the gender gap - whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
**A rewarding place to work**
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
**Company Description**
Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell's business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.
**DISCLAIMER:**
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
You can be a part of the future of energy. Together at Shell, we are transitioning to become a net-zero emissions business while providing the energy that people around the world need today. Working with experienced colleagues , you'll have the opportunity to develop your skills, in an environment where we value honesty, integrity and respect for one another. At Shell, you progress as we tackle the energy challenge together.
#PowerYourProgress
**Visit our careers site ( has a bold goal: to become one of the world's most diverse and inclusive companies, a place where everyone - from our employees to our customers, partners and suppliers - feels valued, respected, and has a strong sense of belonging.
Find out more about DE&I at Shell ( is a global group of energy and petrochemical companies, employing 96,000 people across more than 70 countries.
Whether they work on our platforms and pipelines, or in our offices and research labs, people are key to our success. They collectively determine our culture and we expect them to behave according to our values: honesty, integrity, and respect for people.
Learn more about our purpose and strategy ( **_If you need any assistance or support while applying for a job, please contact us at_** ** ** _"_

**Job Description**
CASI, Cruise Administration Services Inc, a Carnival Cruise Line entity in the Philippines currently has a **Project Manager, Project Delivery & Process Improvement** role available.
**Only candidates located in the Philippines to apply.**
The Project Manager is responsible for managing the delivery of CATO projects, work items or any other initiatives, ensuring optimum performance of the team resources by providing clarity and guidance on deliverables, timelines and motivation to achieve milestones; lead project execution from planning, requirements definition, defining timeline and milestones, schedules, scope, budget estimations, and implementation plans, including identification of risks and mitigation plans; coordination of internal and external resources to ensure that projects adhere to scope, schedule and budget; ensures that relevant stakeholders are updated on project status and changes.
**Essential Functions:**
+ Creates clear and concise plan in executing and monitoring projects, work items, and other initiatives assigned to the team by defining the scope, timeline, budget, milestones, deliverables, risks and mitigation plans, identification of stakeholders, resources, change management, and other activities related to the delivery of a project, or any initiative assigned to manage. This is required for all initiatives whether small/minor or extensive/major projects.
+ Schedules, runs, facilitates and drives needed meetings, workshops, collaborations, and follow ups as needed on the projects or initiatives to ensure alignment on deliverables, tasks, timeline and task owners, from project definition up to post go live support, and ensuring completion of project deliverables according to schedule. These project meetings may be online or onsite depending on the scope and needs of the projects. Meeting documentation detailing the discussion points, decisions made, action items etc. must be sent to project stakeholders accordingly within a reasonable time.
+ Provides internal and external stakeholders timely and regular updates on the project/initiatives' status through calls or emails, as needed on the scope of the project or initiatives; sends timely and proper escalation of risks, mitigation steps, resource issues, output quality issues, etc. that might impact the project scope, budget, and timeline. This includes proper kickoff and closure of projects/initiatives.
+ Monitors the utilization of team resources to ensure optimum output and identify available bandwidth to take on tasks and complete deliverables.Reporting of team performance based on tasks/projects delivery, highlighting any subpar performance as well as achievements.
+ Accurately, regularly and timely updates the project management artefacts which includes but not limited to team backlog, roadmap, sprint tasks, sprint reports, team utilization, project/initiative plan, timeline, and any other relevant documents used in managing projects/initiative, based on the team's way of working.
**Qualifications:**
+ Project Management Training; 5-10 year experience
**Knowledge, Skills, and Abilities:**
+ IT Project Management - Average to Extensive
+ Process Improvement/Process Integration Project- Average to Extensive
+ Business Analysis Background
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
Travel: Less than 25% with shipboard travel likely
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
#LI-Hybrid
#LI-SH1

**Job Description**
CASI, Cruise Administration Services Inc, a Carnival Cruise Line entity in the Philippines currently has a **Business Analyst** role available.
**Only candidates located in the Philippines to apply.**
**Job summary:**
+ The role is responsible for supporting business process improvement projects as well as change requests for systems and processes; responsible for screening and analyzing business requests, and identifying, assessing the related change needs requiring system enhancements and/or process changes; responsible for gathering complete business requirements by conducting elicitation workshops and other related activities; captures, documents and develop business requirements documentation including use cases, as-is and to-be state process mapping and modeling; assists in creating proposals for improved or new operational design; conducts analysis to understand impacts of process and system changes to business; provides support to the business during the implementation process of projects from initiation to post go live; supports the creation of business cases outlining cost impacts and value drivers of proposed changes and solutions.
**Essential Functions:**
+ Handling all process change / systems enhancement requests from the business, including gathering requirements, conducting impact analysis, creating use cases, creating test cases and executing systems testing, process mapping and modelling, and other needed business requirement documentations as required.
+ Supporting the delivery of process improvement projects with process design/changes and system development components, owning the execution and completion of business analysis tasks and deliverables needed for the projects from initiation to post go live implementation stages. The responsibilities include developing the following documentation as needed on the projects: business cases, project charters, as-is and to-be process models, impact analysis, gap analysis, data analysis, business process viewpoints, business function viewpoints, business requirement documents with use cases, creating test cases and conducting systems testing. The user is also expected to support business teams by: writing system user guides, process manuals, presentation decks, and delivering trainings.
+ Provides support to business operational teams in conducting process reviews, identifying non-value adding steps, assessing areas for improvement to create lean processes, and supporting the adoption of process changes. The responsibilities include facilitating process review workshops, value stream mapping, data analysis, and process modelling.
+ Conducts interactive workshops for employees to generate process improvement ideas, identify opportunities, develops recommendations and propose solutions
+ Conducts business analytics that identifies actionable business insights; conducting data analysis to recognize trends and opportunities for operational improvements in terms of cost, quality, or efficiency.
**Qualifications:**
+ Bachelor's Degree preferably from Industrial Engineering, Computer Science, or Information Technology.
+ At least **5 years of relevant experience** in the following areas:
+ ArchiMate modeling and BPMN (Business Process Model and Notation)
+ Software Development Life Cycle (SDLC)
+ Lean Six Sigma methodologies
+ IT Business Analysis, Project Delivery, or Agile frameworks (e.g., Scrum)
+ Proficient in **AWS** , **Microsoft Office Suite** , and **Microsoft Visio**
+ Strong analytical thinking, with a collaborative mindset and excellent communication and presentation skills
**Knowledge, Skills & Abilities:**
+ Business Requirements Elicitation, Business Requirements Documentation Development, Process Mapping and Modeling, Value Stream Mapping, Stakeholder Management, Systems Testing, Data Analysis
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
Travel: Less than 25% with shipboard travel likely
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. May be requested to work a different shift.
#LI-SH1
#LI-HYBRID

Job Title:
Senior Analyst, Client Success Management
Job Description
The Voice of the Customer (VOC) Analytics division of Concentrix is expanding and is looking for talented, analytical individuals with a strong client orientation. We are a vibrant team and we welcome candidates who will help us drive growth for our clients and the VOC business.
**Key Job Functions:**
**Survey Design and Project Management**
* Develops survey instruments, leveraging established materials and custom enhancements
* Performs quality control functions, ensuring minimal/no errors
* Effectively manages projects through all phases, including initial launch
* Collaborates effectively with project team members across functions
**Client Servicing**
* Monitors and communicates status (quality, timing, budget) of survey research programs to clients and internal stakeholders through all phases
* Provides support to more senior team members on complex programs
* Contributes to best practice development and download of best practices to clients
Location:
PHL Makati City - Glorietta
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Managing Consultant, Advisors & Consulting Services, Marketing
Overview
- Mastercard Advisors is the leading global professional services firm focused exclusively on payments and provides payments consulting, information, analytics, and customized services to financial institutions and their merchant partners worldwide. Addressing complex challenges in strategy, marketing, risk, and operations, Mastercard Advisors helps clients maximize the value of their payments businesses.
- Advisors, Managed Services is the global business unit responsible for delivering marketing consulting capabilities for Mastercard's customer verticals: financial institutions, governments, retailers and ecommerce
- The Managed Services Business Leader for Southeast Asia defines marketing consulting solutions and leads the delivery and execution of impactful engagements for this rapidly growing division, as well as for the leading accounts in the region. The role also actively supports sales efforts by building a body of quantifiable successes
- Are you a strategic and results driven digital performance marketing expert who uses analytical insights to drive growth and measurable results?
- Are you a team player, collaborative yet confident in your personal expertise?
- Can you identify and learn from digital and integrated marketing best practices?
- Are you familiar with SEA digital eco-systems and innovative martech solutions to propel performance?
Role
Client Impact
- This role is a fusion of technology and creativity, aimed at enhancing customer engagement, driving sales, elevating Mastercard's strategic value, driving client's business growth and performance while improving overall marketing ROI
- Lead and drive innovative vision and disruptive strategic marketing strategic initiatives that transform marketing capabilities through data-driven insights, emerging technologies, and performance optimization
- This role blends traditional marketing expertise with advanced AI-driven capabilities to deliver personalized, data-informed, and scalable marketing strategies. The professional is expected to operate at the intersection of creativity, data, analytics, and technology.
- Responsible for leading and integrating, managing, integrating and optimizing internal and external marketing technology (MarTech) stack to enable insights and data-driven, automated and marketing strategies that drive business impact
- Lead complex client engagements across a range of industries and problem statements
- Build and lead the development of marketing strategies and campaigns for regional and global clients by working with technology and data
- Own senior client relationships from mid-level to C-suite
- Serve as a trusted client business advisor and generate enthusiasm for the Mastercard team and our recommendations
- Leverage artificial intelligence tools and data analytics to develop and optimize marketing strategies and campaigns. Analyze consumer behavior, market trends as well as insights, and large datasets to personalize marketing efforts
- Design and implement AI-enhanced marketing strategies that align with business goals.
- Use predictive analytics and machine learning models to forecast customer behavior and campaign performance. Leverage AI to create hyper-personalized experiences across digital touchpoints
All About You
- BA required; MBA preferred
- Experience at a large issuing bank in Asia Pacific and/or other sophisticated payments markets; retailer experience a plus
- Performance and growth digital marketing experience is required
- Hands-on experience in designing and delivering large scale campaigns acquiring new customers and marketing to existing customers
- Comfortable in a remote managerial situations
- Well versed with martech solutions
- Marketing consultancy experience preferred
- Strong business acumen and entrepreneurial spirit
- Excellent interpersonal, presentation and communications skills
- Strong team player and able to work independently at the same time
- Travel required; approximately 50% (post covid)
#AI2
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**ABOUT THE SAP ACADEMY FOR SERVICES & CONSULTING**
The Academy aligns with the SAP Customer Services & Delivery team supporting our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer.
The SAP Academy for Services & Consulting is a 12-15mth graduate program to start your career. This program consists of classroom-based learning including rotation opportunities with a predefined focus role within the business.
Throughout the Program you will build the foundations needed for success in the Customer Services & Delivery business. Our rotations enable you to gain comprehensive experience and understanding within different lines of business relevant to your end role such as consulting, project management, technical and solution support.
**THE ROLE OF PROJECT MANAGER**
The Project Manager is responsible for supporting our customers' transformation strategy through the management of cloud, or hybrid implementation initiatives with SAP Activate methodology. The Project Manager has the qualifications and business acumen to manage large scale, high risk, strategic projects that span organizational boundaries including multiple business units and service partners/vendors.
The Project Manager will provide leadership to cross-functional teams responsible for delivering defined project outputs on time, on budget and with highest quality. Project Managers assist SAP Sales teams during the Bid Phase by providing input into the proposal especially regarding the solution delivery model, project structure, organization, scoping, estimation and risk assessment. Project Managers have ability to manage complex projects or programs that require coordination of work between various parties such as: third party sub-contractors, SAP Development, and Global Support organizations.
As a Project Manager Associate, you will support the project manager on large scale, high risk, strategic projects, and/or lead operational projects or small engagements.
**EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES**
+ Master's degree, or equivalent tertiary study
+ 0-3 years' work experience with customer facing roles
+ Team player with ability to work independently and take ownership of assigned tasks
+ Good listener with excellent communication skills, empathetic, collaborative
+ Resourceful self-starters with strong interpersonal skills who are eager learners
+ Interested in technology, innovation, and how digital platforms can solve business challenges
+ Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure
**EXPECTATIONS AND TASKS**
We are looking for a team member who is able to demonstrate and/or is keen to learn the following:
During Academy:
+ Learn and understand the Customer Services & Delivery portfolio for the respective solution areas and delivers according to service specifications
+ Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements
+ Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training
+ Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
+ Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations
+ Build and maintain relationships with internal and external stakeholders
+ Adapt to knowledge on new technologies in a consistently dynamic and changing environment
As a Project Team Lead on a large strategic project
+ Conduct project planning activities and support execution of large scale, high risk, strategic projects according to the project plan
+ Assist project PMO as needed by SAP or Customer PM o Manage sub-project group to supervise/represent a team within large project program
+ Ensure project success (budgets, schedule, quality, business value)
+ Ensure proper use of methodology tools procedures
+ Coordinate project resource management with resource managers
As a Project Manager for a small strategic /operational project:
+ Responsible for managing project through life cycle- applying skills as project team lead and project coordinator
+ Responsible for defining, planning, tracking and managing the project, in accordance to methodology
+ Determine required resources for the project
+ Identify required resources, collaborate with sponsor to set direction required to meet project objectives
+ Participate in project initiation/planning activities. Mange execution of projects according to the plan
+ Manage internal/external communication to stakeholders, with input/guidance from Sponsor
+ Lead project team by communicating what need to happen, and holding team accountable for delivering on objectives
+ Support the identification of risks/issues and develop mitigation options for decision by the sponsor, in order to maintain project momentum
+ Communicate and/or escalate project issues early to account management and delivery management.
+ Balance the trade-off of the triple- constraint (time, cost and scope) to realize the expected business value.
+ Demonstrate proficiency in tools and procedures o Position SAP delivery methodology - Activate, Agile, Best Business Practices and Integrated Tool management correctly with the customer and project team 5
+ Work with partners, customers and internal SAP teams to enforce adoption of Rise with SAP methodology and associated tools like CALM, Signavio, LeanIX, BTP etc. to make the best usage of the investment of end customers
+ Be responsible for driving the clean core on BTP, innovation adoption and business transformation at scale for customer
+ Maintain internal project financial and non-financial system
+ Adhere to Procurement, HR policies and to commercial processes such as change requests and invoicing
+ Demonstrate proficiency in communication
+ Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
+ Create and communicate project processes to increase collaboration between internal and external project team members.
**WHAT YOU GET FROM US**
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply no
**#SAPNextGen**
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
#SAPNextGen

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**ABOUT THE SAP ACADEMY FOR SERVICES & CONSULTING**
The Academy aligns with the SAP Customer Services & Delivery team supporting our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer.
The SAP Academy for Services & Consulting is a 12-15mth graduate program to start your career. This program consists of classroom-based learning including rotation opportunities with a predefined focus role within the business.
Throughout the Program you will build the foundations needed for success in the Customer Services & Delivery business. Our rotations enable you to gain comprehensive experience and understanding within different lines of business relevant to your end role such as consulting, project management, technical and solution support.
**THE ROLE OF TQM IN SAP PREMIUM ENGAGEMENT**
As an integral part of the SAP Customer Services & Delivery strategy, the Premium Engagement (PE) business led by Technical Quality Managers (TQM) is a strategic advisory for primarily the largest SAP customers. It brings SAP's innovations, realizes and accelerates adoption and consumption of SAP Solutions across hybrid and cloud landscapes, and delivers on promises and expected outcomes. Premium Engagement offerings have a critical role to play in driving customer success and the success of the Customer Services & Delivery organization.
The SAP Technical Quality Manager is the key role in the Customer Services Premium Engagement business and works with customers with Premium Engagement contracts, e.g., MaxAttention and ActiveAttention. TQM is responsible for the overall delivery of contracted services and building long-lasting engagements across the entire customer landscape and end-to-end business processes in SAP solution's scope.
We are looking for a team member who is able to demonstrate and/or is keen to learn the following:
+ Strong customer engagement skills to develop into a Trusted Advisor within an large, enterprise client
+ Service delivery understanding and value-management mindset, with focus on project-managing PE services delivery as TQM: resourcing, staffing, scope mgmt, risk and issues mgmt, escalation management.
+ Understanding an overall enterprise architecture across private cloud, SaaS, and on-premise solutions including integration
+ Business acumen and business understanding: ACV (annual contract value) contract renewal, solutioning, procurement, customer retention, managing P&L on contract level
+ Working as a core member of a virtual account team and orchestrating cross-account internal governance.
+ Analysis of customer situation and requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics
+ Engagement governance, executive reporting & presentations,
+ Gain or have previous experience in design, implementation, and change management projects
+ Facilitation, negotiation, and de-escalation skills
**EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES**
+ Bachelor's degree, or equivalent tertiary study
+ 0-3 years' work experience with customer facing roles
+ Team player with ability to work independently and take ownership of assigned tasks
+ Good listener with excellent communication skills, empathetic, collaborative
+ Resourceful self-starters with strong interpersonal skills who are eager learners
+ Interested in technology, innovation, and how digital platforms can solve business challenges
+ Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure
**EXPECTATIONS AND TASKS**
+ Learn and understand the Customer Services & Delivery portfolio for the respective solution areas and delivers according to service specifications
+ Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements
+ Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training
+ Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
+ Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations
+ Build and maintain relationships with internal and external stakeholders
+ Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
+ Adapt to knowledge on new technologies in a consistently dynamic and changing environment
+ Be responsible for driving the clean core on BTP, innovation adoption and business transformation at scale for customer
+ Work with partners, customers and internal SAP teams to enforce adoption of Rise with SAP methodology and associated tools like CALM, Signavio, LeanIX, BTP etc. to make the best usage of the investment of end customers
**WHAT YOU GET FROM US**
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now
#SAPNextGen
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
#SAPNextGen