33 Implementation jobs in the Philippines

You will provide technical support for the world’s leading developer of commercial maritime shipping software, assisting clients via phone, email, web sessions, and in person.
br>You will manage and document daily reported issues in our bug tracking system. You will collaborate with consulting and project management resources to execute client engagements.

As an SME on our platform you will liaise closely with our Infrastructure and Engineering departments to drive efficient solutions that contribute to employee and customer success.

Essential Duties and Requirements
Works in client projects, being the main contact for technical aspects including reports customization, master data upload and integration in new client projects and migrations.
Provides training to other members in the PS organization on technical topics.
Write transformations (using XSLT) to convert file formats and update s.
Acts as a second level for technical problems assisting the TS organization.
Collaborate independently and within teams to diagnose technical issues at a Subject Matter Expertise level
Consistently provide excellent customer service
Navigate and execute within our Atlassian tool sets JIRA Service Desk, JIRA Software, and Slack
Regularly communicate with management, both verbally and in writing, on status of initiatives in a professional and understandable manner
Communicate with customers at all levels of the organization
Diagnoses login, application, email, hardware, performance, and advanced connectivity issues, provides reasonable and accurate estimates of time to completion
Creates and maintains documentation and training materials, using standard templates
Manages priorities with minimal guidance
Researches and recommends solutions to enhance experiences for employees (internal tool sets/technical debt) and customers
Managing JIRA cases and following runbooks to complete Client requests
Attention to detail and able to follow detailed instructions

Qualification
Education and Experience Requirements

3-5 years software support experience and/or delivering end to end software implementations, integrations and training

B.A. or B.S. – preferably in engineering or IT < r>
Maritime industry knowledge

Experience working with XPATH and XSLT transformations as well as JSON.

Demonstrated planning and organizing skills

Analytical thinking and attention to details

Demonstrated ability to complete successful projects with development, quality assurance, and advanced technical resources

Experience with context-switching between customers and products

Systems administration experience with Microsoft's web stack, including Windows Server and SQL Server.

Exposure to SaaS and IaaS, especially on AWS or Azure.

Desirable

Experience or knowledge of scripting languages (Python, C#) a plus

Super-user experience level with Windows, Command Prompt expert, and detailed understanding of Windows Services

Knowledge of authentication and identity providers especially via SAML

Working with Stack Overflow, Splunk, JIRA Atlassian tool set.

Experience of working with GraphQL and webhook technologies.

Project planning methodologies – waterfall, agile, etc. < r>
Exposure to Snowflake, setup, admin, end-user.

Experience working with email technologies, eml, pst, json, outlook exchange

Shift: Mondays to Fridays, from 8AM to 5PM, CST Work Arrangement: Hybrid
Ideal Start Date: July 14 or Aug 1 br>Location: 4 W Geonzon St, Cebu City
Equipment: Provided by the company
Agreement: Individual Contractor (you will have to process your own taxes and other
government-mandated benefits)

Role Overview
We’re looking for a detail-oriented Technical Support & Implementation Specialist with experience < r>supporting payment processing tools and accounting software. This person will be the first line of
support for our customers — assisting with software installation and configuration, troubleshooting < r>payment issues, and resolving technical concerns related to accounting platforms like
QuickBooks, NetSuite, Sage, and other ERP tools.

What You’ll Do < r>• Guide customers through software installation, integration, and implementation steps < r>post-sale
• Serve as the frontline support for technical and customer support inquiries related to < r>payment processing, integrations, and technical issues
• Troubleshoot and resolve software issues related to our AR/AP platform, QuickBooks < r>Desktop (QBD) and Online (QBO), NetSuite, Sage, and other ERP/accounting systems
• Assist merchants with resolving issues related to credit card processing, payouts, and < r>QuickBooks Payments
• Document and escalate bugs, product issues, and complex cases to the appropriate < r>internal teams
• Maintain accurate case notes and provide regular updates to customers during issue < r>resolution
• Educate users on best practices to reduce recurring issues and improve usage of the < r>platform

What You’ll Bring < r>• 2+ years in a technical support or customer-facing role, preferably in SaaS or fintech < r>• QuickBooks Certification or QuickBooks ProAdvisor Certification (required) < r>• Working knowledge of accounting software: QuickBooks, QuickBooks Payments, QBO, < r>NetSuite, Sage, WBD, or similar
• Familiarity with payment gateways, merchant accounts, and the flow of funds < r>• Ability to break down complex technical issues into understandable terms for nontechnical users < r>• Strong written and verbal communication skills < r>• Experience using support ticket systems (Zoho, Zendesk, etc)

Role Overview:
We seek a Technical Support & Implementation Specialist with expertise in payment br>processing tools and accounting software (e.g., QuickBooks, NetSuite, Sage). You’ll < r>provide frontline support–resolving technical issues, guiding integrations, and < r>troubleshooting payment/ERP system concerns.

Key Responsibilities:
● Assist customers with software installation, integration, and implementation steps < r>post-sale.
● Serve as the frontline support for technical and customer support inquiries < r>related to payment processing, integrations, and technical issues.
● Troubleshoot and resolve software issues related to our AR/AP platform, < r>QuickBooks Desktop (QBD) and Online (QBO), NetSuite, Sage, and other
ERP/accounting systems.
● Assist merchants with resolving issues related to credit card processing, payout, < r>and QuicBooks Payments.
● Document and escalate bugs, product issues, and complex cases to the < r>appropriate internal teams.
● Maintain accurate case notes and provide regular updates to customers during < r>issues resolution.
● Educate users on best practices to reduce recurring issues and improve usage of < r>the platform.

What You’ll Bring: < r>● 2+ years in a technical support or customer-facing role, preferably in SaaS or < r>Fintech.
● QuickBooks Certification or QuickBooks ProAdvisor Certificate (REQUIRED). < r>● Working knowledge of accounting software: QuickBooks, QuickBooks Payments, < r>QBO, NetSuite, Sage, WBD, or similar.
● Familiarity with Payment gateways, merchant accounts, and the flow of funds. < r>● Ability to break down complex technical issues into understandable terms for < r>non-technical users.
● Strong written and verbal communication skills. < r>● Experience using support ticket systems (Zoho, Zendesk, etc.) < r>● Bonus: Experience with ERP Implementation or Integrations.

Job Summary:
An Implementation Manager oversees the development and implementation of new products, information systems, technologies, and procedures for external LN Risk Insurance customers. Manage processes from planning to execution, conduct research and analysis to develop implementation strategies and detailed project plans, set guidelines and objectives, build strong work relationships with clients and teams, and proactively identifying project issues. Moreover, an implementation manager ensures the completion of all assigned and on-going projects by constant monitoring and progress report/s to the whole of project and implementation s team.
Accountabilities:
+ Client Management: Serve as the primary point of contact for clients throughout the implementation process, building strong relationships, understanding their needs, and ensuring their satisfaction. Effectively facilitate customer training and workshops, in person or remotely with support from senior members of the team, SMEs, and management to an audience of technical and business contacts of varying levels (including c-suite).
+ Project Management: Lead and manage end-to-end implementation projects, maintain accurate and up-to-date documentation ensuring timely delivery, adherence to project scope, and effective resource allocation within internal and external project members. Must have the ability to instill confidence, influence others, and represent LexisNexis at customers meetings, industry conferences and events, and throughout the organization.
+ Requirement Analysis: Collaborate closely with internal teams, clients, and stakeholders to gather and analyze requirements, identifying key objectives and deliverables, resolve issues and concerns impacting timely completion of projects assigned.
+ Solution Design: Gather technical and user requirements, propose alternative solutions, communicate progress and results, set expectations, and resolve issues. Understand the insurance or supported industry terms, principles, process workflows, products, systems, and processes at a more complex level, to make recommendation, provide best practices, for integrating our products/solutions into our customer workflow.
+ Risk Assessment: Identify and own potential risks and issues that may impact implementation timelines or project success, develop mitigation strategies, and proactively communicate with stakeholders to ensure minimal disruption to operations.
+ Commercial Support: Clearly understand objectives of projects and work efforts and assist in keeping them within their defined scope. Execute on existing project plans or for more complex projects (in collaboration with customers) create a project plan, which include milestones, success criteria, risks, and remove barriers that impact the project timeline and success of the project. Monitors results against expected outcomes reporting to leadership or senior team members on any significant fluctuations in data.
+ Continuous Improvement: Continuously evaluate and identify opportunities for process improvement and optimization in implementation methodologies, tools, and frameworks, aligning with the company's commitment to technological advancement.
Qualifications:
+ At least 1 year tenure in his/her current role
+ Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
+ At least 2 - 3 years of experience in customer facing, service oriented environment
+ Implementation or project management experience preferred
+ Knowledge of XML, SOAP, Web Services, SFTP, or other systems or technologies is a plus
+ Excellent communication skills. Experience tailoring messages to all levels of the customer organization from developers, testers to executives of an organization
+ Must have no corrective action for the 12 months (1 year), no attendance and performance issues
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1- .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Job Summary:
An Implementation Manager oversees the development and implementation of new products, information systems, technologies, and procedures for external LN Risk Insurance customers. Manage processes from planning to execution, conduct research and analysis to develop implementation strategies and detailed project plans, set guidelines and objectives, build strong work relationships with clients and teams, and proactively identifying project issues. Moreover, an implementation manager ensures the completion of all assigned and on-going projects by constant monitoring and progress report/s to the whole of project and implementation s team.
Accountabilities:
+ Client Management: Serve as the primary point of contact for clients throughout the implementation process, building strong relationships, understanding their needs, and ensuring their satisfaction. Effectively facilitate customer training and workshops, in person or remotely with support from senior members of the team, SMEs, and management to an audience of technical and business contacts of varying levels (including c-suite).
+ Project Management: Lead and manage end-to-end implementation projects, maintain accurate and up-to-date documentation ensuring timely delivery, adherence to project scope, and effective resource allocation within internal and external project members. Must have the ability to instill confidence, influence others, and represent LexisNexis at customers meetings, industry conferences and events, and throughout the organization.
+ Requirement Analysis: Collaborate closely with internal teams, clients, and stakeholders to gather and analyze requirements, identifying key objectives and deliverables, resolve issues and concerns impacting timely completion of projects assigned.
+ Solution Design: Gather technical and user requirements, propose alternative solutions, communicate progress and results, set expectations, and resolve issues. Understand the insurance or supported industry terms, principles, process workflows, products, systems, and processes at a more complex level, to make recommendation, provide best practices, for integrating our products/solutions into our customer workflow.
+ Risk Assessment: Identify and own potential risks and issues that may impact implementation timelines or project success, develop mitigation strategies, and proactively communicate with stakeholders to ensure minimal disruption to operations.
+ Commercial Support: Clearly understand objectives of projects and work efforts and assist in keeping them within their defined scope. Execute on existing project plans or for more complex projects (in collaboration with customers) create a project plan, which include milestones, success criteria, risks, and remove barriers that impact the project timeline and success of the project. Monitors results against expected outcomes reporting to leadership or senior team members on any significant fluctuations in data.
+ Continuous Improvement: Continuously evaluate and identify opportunities for process improvement and optimization in implementation methodologies, tools, and frameworks, aligning with the company's commitment to technological advancement.
Qualifications:
+ At least 1 year tenure in his/her current role
+ Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
+ At least 2 - 3 years of experience in customer facing, service oriented environment
+ Implementation or project management experience preferred
+ Knowledge of XML, SOAP, Web Services, SFTP, or other systems or technologies is a plus
+ Excellent communication skills. Experience tailoring messages to all levels of the customer organization from developers, testers to executives of an organization
+ Must have no corrective action for the 12 months (1 year), no attendance and performance issues
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1- .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Receiving and processing customer scheduling requests via email, external customer system, and/or web form.
Obtaining NCR Atleos Site Address Numbers (FUA's) (US and Canada)
Create NCR Atleos Customer Engineer Dispatch Tickets
Submit the required paperwork to schedule NCR CE's or 3rd party contactors. Obtain CE/technician assignments and provide to the customer
Update and maintain project system (Service Now).
Track equipment shipments through delivery and update customer Quickbase and/or Service Now as needed to support other team members.
Provide survey/installation documentation to CE/3rd party technician.
Manage and maintain shared team mailboxes.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

The **SBS Implementation Specialist** manages the on-boarding process of new U.S. based payroll clients (business-to-business) into ADP's payroll systems. As the first point of contact to ADP's service organization, the Implementation Specialist is responsible for the establishment of a positive relationship with the new client. This role also performs a thorough analysis and sets client expectations to ensure a successful transition to the Client Service and Teledata teams.
+ Work with the client (business-to-business) to analyze their needs and information to ensure appropriate transition expectations. These actions must be performed with the highest levels of world-class service and the Implementation Senior Analyst is expected to score 85% or greater overall on implementation quality surveys.
+ Manage the setup of the payroll, tax and billing systems with timely, accurate output with productivity matching 4.5 completed conversions per week.
+ Train the client on the ADP systems and process while supporting the client through a minimum of the first two payroll cycles. The focus being quality, the Implementation Senior Analyst will be accountable for a first-year client retention rate of 71.8% or better.
+ Performs other related duties as assigned.
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**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

As an Implementation Specialist I, you will carry the ADP relationship forward after a sale and enable the first interaction between mid-sized business clients and ADP's industry-leading payroll and HR solutions. You will build relationships with clients and seamlessly implement ADP's technologies to ensure your clients achieve long-term success. Once ADP services are delivered, your efforts will have a direct impact on the day-to-day lives of your clients' employees from paychecks to health benefits and beyond. You will spend your day ensuring your clients are comfortable using ADP's products and services. Every day, you will partner with clients to learn and understand their business needs; analyze existing systems, interface requirements, and business processes; and guide and drive clients towards the best solution for their unique business needs. Still, every day will be different because the new clients you meet span geographies and industries, requiring different solutions to satisfy their specific needs. That willkeep thingsinteresting, and our top-ranked training will help set you up for success! To thrive in this role, you must be comfortable working in a metrics-driven environment.You are eager to learn and adapt well to change. You have a way with clients that builds rapport,establishestrust,and shines with professionalism.Over the phoneand in writing, your communication style is clear and easy for our clients to understand andtake actionon. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.
TO SUCCEED IN THIS ROLE:Required Qualifications Bachelors degree or equivalent in education & experience 1 to 3 years of experience working in a client service/customer service environment or systems integration environment Basic project management skills You can work overtime hours during peak seasons A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiencescould include: Experience noted above OR Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

Event Production is responsible for creating, delivering and testing the clients online and customized services in accordance with SLAs, agreed contract and planning documentation for projects throughout Australia, New Zealand and other countries, as well as supporting additional work as required before, during and after the project.
br>Event Production - Roles & Responsibilities

Receive handover from Sales Team outlining Statement of Work and Estimate
Work in accordance with SLAs and Planning Sheet documentation as outlined by the client
Ensure the project is accurately set up and maintained to meet requirements.
Complete online setup of projects including:

Setting up projects on the Lüp Platform. br> Creation of products and packs for sale.
Setting up payment gateways, taxes & fees.
Adding tracking and analytics scripts
Setting up of surveys for onsite operations
Setting up of promotion codes for the projects.
Uploading and updating of artwork.
Creating and customizing templates for tickets and emails
Creating and sending email and sms campaigns
Importing, checking and testing data
Implementing Lüps various system features br> Ensuring that projects are configured to the specifications agreed upon with the organizer
Configuring reports
Maintaining and updating the projects as required by the organizer.
Coordinate the final designs for printing & delivery of printed Tickets and Badges
Organise SMS & Email Communications on agreed upon timelines
Manage the workflow of all incoming and outgoing work, from the projects Client Executive
Be the primary point of contact for clients, prior to the launch of online services.
Be the secondary point of contact for clients, after the launch of online services, and assist the Client Executive with tasks whilst they are working onsite.
Ensure outstanding communication with the client before, during and after the project.
Ensure our services are being continually improved to exceed the customers' expectations.
Continuously meeting deadlines, both internally and externally determined.
Comply with all policies and procedures as set by the company.
Perform any other reasonable duties as required by the client.
Develop and maintain positive and effective relationships with project organisers and all clients
Submit to periodic security checks, including police background checks to meet our customers stringent security requirements.
Comply with our information security policy, also to meet our customers stringent security requirements.

Event Production - Qualifications

3-5 years of experience in Systems Implementations or Project Management preferably with events or related industry
Tech savvy and knowledgeable with basic coding (HTML, CSS)
Preferably with client support or customer service experience
Excellent verbal and written communication skills
Excellent analytical abilities to grasp key points from complicated details
Strong attention to details and has a sense of urgency
Must possess good organization and time management skills