790 Hr Services jobs in the Philippines

Job Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement : This role is categorized as hybrid. This means the successful candidate is expected to report to the GM Philippines office three times per week or as dictated by business needs.

The Role

The HR Services Call Handling Analyst is responsible for managing and resolving People Services cases received via calls and emails from various business units. This role serves as a key point of contact for HR Representatives, Employees, and People Leaders, ensuring timely and accurate resolution of HR-related inquiries while maintaining high service quality and compliance with established policies and procedures.

• Process HR cases received via calls or emails, prioritizing based on urgency and impact.
• Monitor personal queues and aging cases to ensure timely resolution.
• Follow established processes for case documentation, issue resolution, and escalation.
• Serve as the single point of contact for HR Representatives, Employees, and People Leaders.
• Ensure adherence to service level agreements (SLAs) and escalate complex cases as needed.
• Suggest process improvements to enhance operational efficiency and service excellence.
• Maintain and update job aids and standard operating procedures (SOPs).
• Participate in project teams and contribute to system testing and performance improvement initiatives.
• Ensure compliance with global SLAs, GM corporate policies, and external regulatory requirements.
• Maintain confidentiality of employee information and perform tasks based on approved guidelines.
• Conduct peer checks and post-audit reviews of escalated issues.
• Ensure timely resolution of client issues and escalate as necessary.

• Bachelor's degree in human resources, Business Administration, or related field.
• Experience in HR shared services or call handling environment is an advantage.
• Strong communication and interpersonal skills. Willing to receive phone inquiries for a majority of the work hours.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in case management tools and HR systems.
• High attention to detail and commitment to confidentiality.
• Willing to work night shift

• Post-graduate degree.
• Experience in a contact center or shared service environment
• Familiarity with HR compliance standards and service delivery metrics.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

About BHP

At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.

Come and be a part of this success.

About the Role

This position is responsible for providing resolution to internal clients, troubleshooting, and continuous improvement to support asset (site) and functional leaders within the region in Human Resources processes and transactions.

Key Responsibilities:

• Serve as the point of contact for Senior Leaders and People Leaders who need support initiating HR transactions.
• Responsible for triggering HR transactions in the system.
• Interact directly with clients or through HR Business Partners (HRBPs) to clarify issues, gather additional information, and provide updates on ongoing inquiries and transactions.
• Proactively initiate HR transactions in support of leaders.
• Build and maintain strong, lasting relationships with stakeholders.
• Develop a trusted advisory relationship with key internal and external stakeholders.
• Provide support to various HR roles in handling escalated inquiries or issues related to complex HR transactions (from Senior Leaders) that could not be resolved through the standard HR inquiry management process.
• Coordinate and monitor the resolution of complex HR issues and transactions.
• Support client engagements by identifying issues that need clarification and preparing updates on the status of ongoing inquiries and transactions.
• Connect with global HR Operations teams for coordination, troubleshooting, and continuous service improvement.
• Be responsible for performance control of the team and the HR Operations teams involved.

About You

To successfully fulfill the role, you will need:

• A professional degree.
• Proven relevant experience in Human Resources processes.
• Experience with HR systems (Employee Central Success Factors - SAP).
• Willingness to work in a global environment.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• English and Spanish language skills are desirable.
• Understanding of HR tools, processes, and systems.

About Our Process

At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.

If you are already employed directly by BHP, please log in using your BHP email address or apply via our internal jobs portal.

Supporting a Diverse Workforce

The size, stability and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a best-in-class employee share program. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.

At BHP, we know that we are strengthened by diversity. We are an Equal Opportunity employer that is committed to making BHP a safe and inclusive workplace where everyone can thrive and be at their best every day. We are focused on creating a workforce that's more diverse and represents the communities where we work and live. providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and recognise that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.

BHP is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have a disability, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone about your situation and our recruitment process, please email us

Qualifications:

BS in Human Resource graduate from a reputable University/College; Has good scholastic records, At least with two (2) years experience in Compensation and Benefits, Payroll preparation; has knowledge in HRIS, has high emotional quotient; people oriented; Has very good interpersonal, oral & written communication and leadership skills ; can work under pressure and less supervision; Computer literate; Trustworthy

Department

Hr Services

Employee Type

Probationary

Cebu Pacific
puts people at the heart of service - be it our customers, clients, partners or employees. Our People Team is seen as a trusted advisor, a co-driver of change of the organization, who is empowered to transform the end-to-end journey of every Juan – from attracting the right Juan, to giving them the opportunity to develop their careers, improving their working experience, and helping them lead the airline towards better skies. As we continue to trailblaze in the aviation industry, we are in search for Moment Makers who share our values of breaking boundaries, never fearing failure or mistakes but rather always in the pursuit of new ideas and better solutions.

At Cebu Pacific, our People Team goes beyond the traditional human resources – we design forward-thinking initiatives that prioritize employee well-being, career development, and a purpose-driven culture. Be a Moment Maker today and apply as
HR Services Specialist.

In this role, you will support employee experiences through the administration of benefits and claims processes. You'll be a critical part of ensuring our people receive timely support on their health, wellness, and government -mandated benefits.

What You'll Do

• Support the HR Services team in managing employee benefits and claims administration
• Assist in the reconciliation of reports related to HR Services and Benefits
• Address daily employee queries and provide timely updates
• Coordinate with service providers, Finance, and other stakeholders to ensure seamless processing
• Work closely with the HR team to meet service delivery standards
• Support the implementation of HR policies, ensuring compliance with statutory requirements
• Provide timely assistance for company-initiated benefits (HMO, government benefits, company perks)
• Take on other tasks that may be assigned

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or any related field. Equivalent work experience is also welcome.
• Experience in HR operations, employee services, benefits administration, or travel coordination is an advantage.
• Strong organizational skills with attention to detail and accuracy in handling data and documentation.
• Excellent communication and interpersonal skills, with the ability to address employee concerns and collaborate across teams and with external partners.
• Proactive and service-oriented mindset, with a passion for delivering a positive employee experience.
• Comfortable working with HR systems and tools; proficiency in Microsoft Office (Excel, Word, Outlook) or similar platforms.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Committed to continuous learning, integrity, and confidentiality in handling employee information.
• Willing to work in Pasay city.

Why Join Us:

• We are the first Great Place to Work certified airline in Southeast Asia.
• We have been recognized as Best Employer Brand on LinkedIn for two consecutive years.
• Be part of a forward-thinking team that values innovation and continuous improvement.
• Play a key role in developing and nurturing the talents that drive our success.
• Accelerate your career with access to extensive learning programs and leadership development initiatives, all under Ceb U, our corporate university.
• Enjoy unique employee perks such as free travel for you and your family. Expanded coverage to common law partners and same sex partners
• Be assured of comprehensive healthcare coverage upon hire.

Note: This position is for an Individual Contributor and will be based in Pasay City, Metro Manila. This role follows a hybrid work arrangement (4 days onsite).

Your moment matters. Be a Moment Maker

Cebu Pacific warns the public against fake hiring and training advertisements by unknown groups. We do not require payment from candidates during the recruitment process, nor do we require submission of physical application documents. For official information on our job openings, please visit our LinkedIn or career site at CEB Careers Site reference.

Experience Range Range (Years)

3 - 10 years

Job posted on

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

The HR Services Assistant will provide administrative support to our HR Services Team, ensuring the smooth and efficient operation of all HR functions

As HR Services Assistant, You Will…

• Maintain and update HR information systems (HRIS) with accurate employee data, ensuring data integrity
• Assist the HRS team with day-to-day administrative tasks, including filing, document preparation, and data entry
• Support during onboarding such as facilitating NHO and requesting system access
• Maintain and organize employee records, ensuring compliance with company policies and legal requirements.
• Manage ticket raise in the HR Service Desk to include employee inquiries, providing information and directing them to the appropriate HR personnel when necessary
• Serve as a point of contact for employee inquiries pertaining to benefits
• Maintain trackers and reports specific to assigned tasks
• Undertake other ad hoc assignments as required

As HR Services Assistant, You Have…

• Bachelor's or post-secondary degree in Human Resources (or equivalent)
• 1 year of experience in Human Resources or equivalent
• Excellent organizational and time management skills
• Strong verbal and written communication skills
• High aptitude for using HRIS systems
• The ability to multitask and self-manage daily work
• The ability to work in a fast-paced and time-sensitive environment
• The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
• The ability to adapt to change and innovation
• The ability to learn a variety of software programs
• Good decision-making skills
• The ability to organize and follow up on multiple tasks/details with accuracy and timeliness
• Commitment to maintaining quality service by establishing and enforcing organizational standards
• The ability to adhere to all organizational policies and procedures
• Strong communication and interpersonal skills
• Competence in planning and monitoring for results

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

The HR Services Specialist will perform a variety of day-to-day administrative functions related to our Human Resource Information System (HRIS). This role is responsible for ensuring data integrity, processing and reporting HR data, and ensuring documentation compliance

As HR Services Specialist, You Will…

• Maintain and update HR information systems (HRIS) with accurate employee data, ensuring data integrity
• Handle day-to-day administrative tasks, including filing, document preparation, and data entry.
• Support the onboarding process, including facilitating NHO and requesting system access.
• Maintain and organize employee records, ensuring compliance with company policies and legal requirements.
• Manage the ticket raise in the HR Service Desk, addressing employee inquiries, providing information and directing them to the appropriate HR personnel when necessary.
• Serve as an onsite point of contact for the HR Services team in relation to government and audit compliance
• Maintain trackers and reports specific to assigned tasks
• Undertake other ad hoc assignments as required

As HR Services Specialist, You Have…

• Bachelor's or post-secondary degree in Human Resources (or equivalent)
• 2 years of experience in Human Resources or equivalent
• Excellent organizational and time management skills
• Strong verbal and written communication skills
• High aptitude for using HRIS systems
• Strong analytical and problem solving skills
• The ability to multitask and self-manage daily work
• The ability to work in a fast-paced and time-sensitive environment
• The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
• The ability to adapt to change and innovation
• The ability to organize and follow up on multiple tasks/details with accuracy and timeliness
• Commitment to maintaining quality service by establishing and enforcing organizational standards
• The ability to adhere to all organizational policies and procedures
• Good decision-making skills
• Strong communication and interpersonal skills
• Competence in planning and monitoring for results

• Ensure quality data entry completed within SLA depending on priority & complexity.
• Working in a highly data sensitive environment, responsible for protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies.
• Recommend solutions to process failings and contribute to the continuous improvement process
• Independently responds to complex internal and/or external partner issues, advocating for the partner/customer, and influences the decision making on deliverables.
• Provide customer support by working with internal partners or customers worldwide, to answer questions and resolve transaction problems. Able to independently resolve exceptions by using discretion.
• Participate in implementation of new business policies and processes. Participates in process redesign and recommends changes to the existing process by using independent judgment and discretion, resulting in improved operational efficiency.
• Become procedure expert in the area of group support specialty. Using discretion, is able to make recommendations on how to handle exceptions, resulting in successful compliance.
• Maintain up-to-date Knowledge Base content on policies, procedures & FAQs and share the gained knowledge and experience.
• Continuously strive to gain customer satisfaction and minimize complaints on the delivery of HR Operations Services.
• Must be willing to accept 18-month contract
• Hybrid working arrangement (Makati City)

Job Description:

• Lead and manage the HR Services team and its functions
• Manage the development and implementation of programs that will drive increased employee satisfaction and commitment levels
• Identify and initiate human resource process improvements
• Support the communication, reporting and related governance of employment regulations
• Manage the development and maintenance of company salary structure, documentation, and job evaluation systems
• Competitive market analysis of compensation and benefit programs
• Design and implement new employee orientations and reorientations as policies and benefits change
• Manage the maintenance of human resource databases, computer software systems, and manual filing systems in conjunction with other HR personnel

Job Requirements:

• Must have a minimum of 3 years of experience in managing a HR team (focus on employee compensation, benefits and records functions) preferably in a BPO environment
• Bachelor's Degree in Human Resources Management, Industrial Relations, Organizational Management, Business Administration or related course
• Experience in designing salary levels and market analysis (preferably Willis-Towers-Watson systems)
• Proficiency in using Microsoft Office and Google Workspace
• Ability to travel when required, domestic and international
• Proven experience and expertise in leading and managing teams; coaching and developing team members
• Demonstrated expertise in developing and managing relationships with customers, suppliers, and stakeholders
• Must have experience investigating matters and making recommendations/ decisions based upon findings
• Above average verbal and written communication skills - ability to speak accurately, use proper grammar, good enunciation
• Strong analytical, problem solving and decision-making skills.
• Must be able to self-manage daily duties and time in a fast-paced, dynamic, changing environment
• Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
• Ability to listen and maintain patience during difficult situations
• Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
• Service oriented
• Ability to adapt to change and innovation

Qualifications

Educational Background

• College Graduate

Work experience required

• 1- 5 years of experience in Operations, Customer Support, Human Resources or a customer-facing role OR Bachelor's degree
• 1 or 2 yrs HR experience in Case Triaging (ServiceNow, Siebel or Microsoft Dynamics CRM)
• OR
  Experienced – 3 or 4 years experience in HR Data Management (Workday/SAP HR / SuccessFactors Employee Central)
• strong admin experience and has experience working in the night shift

Technical / Functional Skills

* Problem Solving - The ability to identify problems and review related information to develop and evaluate options and implement solutions.

• Human Resources Policies and Procedures - Knowledge of and ability to adhere to and update Human Resources policies, procedures, and practices.

• Legal And Regulatory Requirements - Knowledge of the rules, regulations, sanctions and other statutory requirements, guidelines, and instructions relating to governing bodies and organizations, both internally and externally.

• Data Entry - The ability to transcribe information from the original source into a computer system according to instructions or established guidelines efficiently and accurately.

• Data Integrity - The ability to maintain and assure the accuracy and consistency of data over its entire life-cycle in design, implementation, and usage of systems.

• Human Resources Systems - Knowledge of Human Resources operations and support of the systems (e.g., Human Resource Information System, Human Capital Management) from the standpoint of computer operations, network operations, and/or technical support.

• Key Performance Indicators - Knowledge of Performance Indicators, measurable indicators that demonstrate the achievement of an outcome enabling decision-makers to assess progress towards the achievement of intended outputs, outcomes, goals, and objectives, and are chosen to reflect the critical success factors of a project.

• Troubleshooting - The ability to identify and correct problems with products, processes, equipment, software or other components, as well as their monitoring and regulating.

Roles and Responsibilities

Brief Description:

• The HR Services center of excellence provides operational and support services for Microsoft HR programs, with primary areas of focus being customer support services, core HR operations (HR data administration, onboarding, leave administration, staffing, learning & development, etc.), business process optimization, HR online solutions, and project management. The success of the HR Services organization is critical to the overall effectiveness of HR and our ability to ensure consistent employee and manager experiences companywide. The HR Services Support is a member of the HR Services organization and plays an important role in ensuring data management, excellent customer service and process management.
• This position requires an action oriented professional, who will be primarily responsible for using their exceptional problem solving, customer service and data entry skills to support HR Services operations. The ideal candidate will have hands-on knowledge of any HR system and experience working in HR shared services. The HR Services Support needs to have the ability to exercise responsibility for maintaining position, employee and contingent staff data worldwide, while ensuring the accuracy, integrity and confidentiality of the data. To be successful in this role, the individual in this position will need to excel at: operational execution, attention to detail, customer service, analytical problem solving, communications, and continuous improvement.

Key Responsibilities:

• HR Central Services Customer Support - You work with employees and managers by responding to inquiries and performing routine transactions using documented processes and policies.
• Process Management - You review own performance metrics target and identify opportunities for improvement.
• Data Management - You input employee data into the Human Resources Information System (HRIS) and document activities as requested. You ensure operational compliance in data handling with relevant policies, procedures, and processes.

Documentation - You review documents and reports related to employee records in human resources processes and verify their accuracy based on requirements. You document and update processes, desk-top procedures, and knowledge-based content.

Compensation and Benefits

• HMO (220k MBL), Life Insurance
• Salary Up to; 48k
• Leaves (SL / VL) (pro-rated, accumulating, etc.)
• 15 VL, 15 SL pro-rated per annum

Allowances

• 1,000.00 taxable mobile allowance