39 Hr Operations jobs in the Philippines
Senior Analyst, HR Operations
Diageo
Posted 2 days ago
Job Viewed
Job Description
**Job Description :**
**Senior Analyst, HR Operations**
**About us**
With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future.
Join us to create a career worth celebrating.
**What does this role look like for you?**
The HR Operations Analyst is the first line of contact for all HR enquiries and will resolve most calls at source. As the first contact point they have a direct impact on how customers perceive their experience. The person in this role will be dedicated to customer service and resolving queries with a high degree of quality and accuracy. They will also demonstrate good judgement to interpret the customers need and appropriate response. They receive and process requests and enquiries using the technology and documentation provided and are the link between employees/customers and the Service Centre. HR Operations Analyst will escalate cases or enquiries where appropriate to other specialist teams and thus must have a clear understanding of how their role impacts the rest of the Shared Service Centre and the overall reputation of the HR function.
This role is also expected to have a background on process automation, best if related to HR processes, and have knowledge in utilizing Microsoft applications (e.g. Power BI, Automate Power Apps. etc.)
**Top Accountabilities:**
+ Delivers service to agreed performance levels and beyond. Collaborates with other teams to reduce handoffs and complexity for the customer. Specific SLA targets relate to: Call abandonment rate, Speed to close queries and Customer Satisfaction. Specifically:
+ Processes all incoming calls and emails into activities, redirecting to other teams where appropriate
+ Resolves all queries possible including investigation and customer interaction
+ Make immediate data changes to employee information in systems or files. Receive, scan and file supporting documents where required
+ Involvement in specific projects throughout the year. Eg. Annual reward cycle, organization restructure support etc. Including planning, team work and execution
+ Creates accurate support documentation for all employee lifecycle events, secures approval as required, issues, tracks and files
+ Manages activities relating to all workload on case management system, including comprehensive notes and audit trails
+ Schedules interviews for candidates and communicates with them on an on-going basis
+ Partners closely with the Talent Engagement Team re: open requisitions
+ Provides excellent customer experience by owning issues, managing expectations and closing the loop for employees, line managers and HR colleagues.
+ Active ambassador for the HR model in the business, coaching employees and managers through their People Processes, on the use of Workday self-service, about Compliance requirements and also how to best leverage HR support
+ HR Operations Analysts are expected to act as subject matter experts on Workday and other HR Tools.
+ Provides feedback for Continuous Process improvement through diagnosing, investigating and recommending solutions
+ Ensure compliance requirements are understood and adhered to in relation to process execution and ways of working and that all CARM controls are upheld within the team and with customers. Zero breaches of data privacy, security or COBC policies.
+ Provides support on any translation services as required by the business.
+ Excellent team player - collaborating with others to ensure service continuity, great customer experience, mutual learning and growth and overall reputation. This includes ensuring continuous service offering for customers through organising phone (and activity creation) cover when needed.
**Key criteria to be successful in this role:**
+ Ability to prioritise effectively, switching effectively between calls and emails and balancing activating new queries with resolving existing one
+ Demonstrates good judgement, diagnosing the question and need with skills and speed and identifying the appropriate response.
+ Passionate about a great customer experience
+ Enthusiastic team player, able to build great working relationships across diverse styles and a variety of stakeholders
+ Lives and breathes accuracy and detail, gets it right first time
+ Articulate, with excellent communication skills and ability to act in a calm, rational manner while under pressure.
+ Willingness to work with flexibility in adjusting workload according to actual query volume, support each other by offering cover for team members where necessary
+ Strong experience with automation tools such as:
+ Microsoft Power Platform (Power Automate, Power Apps, Power BI)
+ Excel with advanced formulas/macros
+ SharePoint workflows
+ Other relevant HR tech platforms (e.g., Workday, ServiceNow)
+ Ability to lead or contribute to automation projects from design to deployment
+ Ability to translate technical solutions into user-friendly processes
**Experience**
+ Experience in HR is desirable. Experience of working in a Shared Services environment also advantageous.
+ Prior experience in delivering excellent customer experience is essential.
+ Experience of working in a high paced environment, deliver to tight deadlines and managing expectations of stakeholders
**Skills & Knowledge**
+ HR systems or related technology or an aptitude to quickly pick up systems and applications
+ Aptitude to quickly pick up technologies in using new systems and applications
+ Strong Microsoft Office skills including Word and Excel
+ Language: English
**Working with us**
Flexibility is key to success. From part-time and compressed hours to different locations our people work flexibly in ways to suit them. Talk to us about what flexibility means to you and we'll work together so that you're supported from day one.
We recognise and value performance, offering our people a highly competitive Rewards and Benefits package.
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
**Worker Type :**
Regular
**Primary Location:**
McKinley Hill
**Additional Locations :**
**Job Posting Start Date :**
With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (
**Senior Analyst, HR Operations**
**About us**
With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future.
Join us to create a career worth celebrating.
**What does this role look like for you?**
The HR Operations Analyst is the first line of contact for all HR enquiries and will resolve most calls at source. As the first contact point they have a direct impact on how customers perceive their experience. The person in this role will be dedicated to customer service and resolving queries with a high degree of quality and accuracy. They will also demonstrate good judgement to interpret the customers need and appropriate response. They receive and process requests and enquiries using the technology and documentation provided and are the link between employees/customers and the Service Centre. HR Operations Analyst will escalate cases or enquiries where appropriate to other specialist teams and thus must have a clear understanding of how their role impacts the rest of the Shared Service Centre and the overall reputation of the HR function.
This role is also expected to have a background on process automation, best if related to HR processes, and have knowledge in utilizing Microsoft applications (e.g. Power BI, Automate Power Apps. etc.)
**Top Accountabilities:**
+ Delivers service to agreed performance levels and beyond. Collaborates with other teams to reduce handoffs and complexity for the customer. Specific SLA targets relate to: Call abandonment rate, Speed to close queries and Customer Satisfaction. Specifically:
+ Processes all incoming calls and emails into activities, redirecting to other teams where appropriate
+ Resolves all queries possible including investigation and customer interaction
+ Make immediate data changes to employee information in systems or files. Receive, scan and file supporting documents where required
+ Involvement in specific projects throughout the year. Eg. Annual reward cycle, organization restructure support etc. Including planning, team work and execution
+ Creates accurate support documentation for all employee lifecycle events, secures approval as required, issues, tracks and files
+ Manages activities relating to all workload on case management system, including comprehensive notes and audit trails
+ Schedules interviews for candidates and communicates with them on an on-going basis
+ Partners closely with the Talent Engagement Team re: open requisitions
+ Provides excellent customer experience by owning issues, managing expectations and closing the loop for employees, line managers and HR colleagues.
+ Active ambassador for the HR model in the business, coaching employees and managers through their People Processes, on the use of Workday self-service, about Compliance requirements and also how to best leverage HR support
+ HR Operations Analysts are expected to act as subject matter experts on Workday and other HR Tools.
+ Provides feedback for Continuous Process improvement through diagnosing, investigating and recommending solutions
+ Ensure compliance requirements are understood and adhered to in relation to process execution and ways of working and that all CARM controls are upheld within the team and with customers. Zero breaches of data privacy, security or COBC policies.
+ Provides support on any translation services as required by the business.
+ Excellent team player - collaborating with others to ensure service continuity, great customer experience, mutual learning and growth and overall reputation. This includes ensuring continuous service offering for customers through organising phone (and activity creation) cover when needed.
**Key criteria to be successful in this role:**
+ Ability to prioritise effectively, switching effectively between calls and emails and balancing activating new queries with resolving existing one
+ Demonstrates good judgement, diagnosing the question and need with skills and speed and identifying the appropriate response.
+ Passionate about a great customer experience
+ Enthusiastic team player, able to build great working relationships across diverse styles and a variety of stakeholders
+ Lives and breathes accuracy and detail, gets it right first time
+ Articulate, with excellent communication skills and ability to act in a calm, rational manner while under pressure.
+ Willingness to work with flexibility in adjusting workload according to actual query volume, support each other by offering cover for team members where necessary
+ Strong experience with automation tools such as:
+ Microsoft Power Platform (Power Automate, Power Apps, Power BI)
+ Excel with advanced formulas/macros
+ SharePoint workflows
+ Other relevant HR tech platforms (e.g., Workday, ServiceNow)
+ Ability to lead or contribute to automation projects from design to deployment
+ Ability to translate technical solutions into user-friendly processes
**Experience**
+ Experience in HR is desirable. Experience of working in a Shared Services environment also advantageous.
+ Prior experience in delivering excellent customer experience is essential.
+ Experience of working in a high paced environment, deliver to tight deadlines and managing expectations of stakeholders
**Skills & Knowledge**
+ HR systems or related technology or an aptitude to quickly pick up systems and applications
+ Aptitude to quickly pick up technologies in using new systems and applications
+ Strong Microsoft Office skills including Word and Excel
+ Language: English
**Working with us**
Flexibility is key to success. From part-time and compressed hours to different locations our people work flexibly in ways to suit them. Talk to us about what flexibility means to you and we'll work together so that you're supported from day one.
We recognise and value performance, offering our people a highly competitive Rewards and Benefits package.
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
**Worker Type :**
Regular
**Primary Location:**
McKinley Hill
**Additional Locations :**
**Job Posting Start Date :**
With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (
This advertiser has chosen not to accept applicants from your region.
0
Senior Manager - HR Operations Contact Center
Manila, Metropolitan Manila
Fresenius Medical Care North America
Posted 1 day ago
Job Viewed
Job Description
We are seeking an experienced and highly motivated Senior Manager to lead the United States HR Operations Tier I Contact Center team within our Global HR Shared Services function. This leadership role will oversee the day-to-day service delivery of Tier I HR support operations, focusing on excellence in case management, inquiry resolution, and employee experience.
The ideal candidate must possess deep experience in U.S. HR policies, practices, and regulatory requirements, with a proven track record in leading large-scale contact center operations in an HR shared services environment. A passion for continuous improvement, operational efficiency, and service excellence is essential.
**RESPONSIBILITIES:**
+ Lead, coach, and develop a team of HR Tier I Contact Center professionals handling high-volume employee inquiries for the U.S. population.
+ Oversee performance management, service level agreements (SLAs), and customer satisfaction (CSAT/NPS) metrics to ensure consistent, high-quality service delivery.
+ Drive operational excellence by implementing best practices in case management, call handling, escalation protocols, and resolution strategies.
+ Act as a point of escalation for complex Tier I issues and partner with HR Center of Excellence (CoE) teams for seamless issue resolution.
+ Collaborate closely with HR Business Partners, Payroll, Benefits, Compliance, and Technology teams to resolve systemic issues and improve processes.
+ Analyze trends and root causes of inquiries; propose and implement proactive solutions to reduce repeat contacts and increase first-contact resolution.
+ Ensure compliance with all U.S. federal, state, and local HR laws and company policies.
+ Champion continuous improvement initiatives and support the deployment of HR transformation programs and new technology rollouts (e.g., Workday, case management platforms).
+ Foster a positive and engaged team culture that aligns with organizational values and service excellence goals.
+ Prepare and deliver regular operational reports, insights, and presentations to senior leadership.
**QUALIFICATIONS:**
+ Bachelor's degree in Human Resources, Business Administration, or related field required; Master's degree or HR certification (PHR/SPHR/SHRM-CP/SHRM-SCP) preferred.
+ Minimum of 8-12 years of progressive HR Operations experience, with at least 5 years in a managerial role supporting U.S.-based employee populations.
+ Demonstrated expertise in managing Tier I HR Contact Center teams in a shared services environment.
+ Strong knowledge of U.S. labor laws, HR practices, and regulatory compliance.
+ Proven experience with HR technologies such as Workday, ServiceNow, or other case management and knowledge base platforms.
+ Exceptional people leadership, stakeholder management, and communication skills.
+ Strong analytical and problem-solving capabilities with a continuous improvement mindset.
+ Willingness and ability to work a late mid shift schedule (5:00 AM - 3:00 PM EST).
+ Experience supporting a large and geographically dispersed employee base (preferably >50,000 employees).
+ Prior exposure to global business services or regional HR shared services models.
+ Comfortable working in a fast-paced, metrics-driven environment.
The ideal candidate must possess deep experience in U.S. HR policies, practices, and regulatory requirements, with a proven track record in leading large-scale contact center operations in an HR shared services environment. A passion for continuous improvement, operational efficiency, and service excellence is essential.
**RESPONSIBILITIES:**
+ Lead, coach, and develop a team of HR Tier I Contact Center professionals handling high-volume employee inquiries for the U.S. population.
+ Oversee performance management, service level agreements (SLAs), and customer satisfaction (CSAT/NPS) metrics to ensure consistent, high-quality service delivery.
+ Drive operational excellence by implementing best practices in case management, call handling, escalation protocols, and resolution strategies.
+ Act as a point of escalation for complex Tier I issues and partner with HR Center of Excellence (CoE) teams for seamless issue resolution.
+ Collaborate closely with HR Business Partners, Payroll, Benefits, Compliance, and Technology teams to resolve systemic issues and improve processes.
+ Analyze trends and root causes of inquiries; propose and implement proactive solutions to reduce repeat contacts and increase first-contact resolution.
+ Ensure compliance with all U.S. federal, state, and local HR laws and company policies.
+ Champion continuous improvement initiatives and support the deployment of HR transformation programs and new technology rollouts (e.g., Workday, case management platforms).
+ Foster a positive and engaged team culture that aligns with organizational values and service excellence goals.
+ Prepare and deliver regular operational reports, insights, and presentations to senior leadership.
**QUALIFICATIONS:**
+ Bachelor's degree in Human Resources, Business Administration, or related field required; Master's degree or HR certification (PHR/SPHR/SHRM-CP/SHRM-SCP) preferred.
+ Minimum of 8-12 years of progressive HR Operations experience, with at least 5 years in a managerial role supporting U.S.-based employee populations.
+ Demonstrated expertise in managing Tier I HR Contact Center teams in a shared services environment.
+ Strong knowledge of U.S. labor laws, HR practices, and regulatory compliance.
+ Proven experience with HR technologies such as Workday, ServiceNow, or other case management and knowledge base platforms.
+ Exceptional people leadership, stakeholder management, and communication skills.
+ Strong analytical and problem-solving capabilities with a continuous improvement mindset.
+ Willingness and ability to work a late mid shift schedule (5:00 AM - 3:00 PM EST).
+ Experience supporting a large and geographically dispersed employee base (preferably >50,000 employees).
+ Prior exposure to global business services or regional HR shared services models.
+ Comfortable working in a fast-paced, metrics-driven environment.
This advertiser has chosen not to accept applicants from your region.
1
HR Operations- People Services Team Leader GMIO
General Motors
Posted 2 days ago
Job Viewed
Job Description
**Job Description**
**Sponsorship:** GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
**Work Arrangement:** This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.
**What** **You'll Do**
+ **Team Integration & Development:** Conduct integration sessions to get to know new team members, assess teamwork, and set team goals. Facilitate both informal and formal team discussions to build rapport and clarify responsibilities
+ **Onboarding & Job Changes:** Oversee onboarding actions, manage the hire process, and ensure all necessary equipment and access are provided to new hires. Follow established processes for job changes, including promotions and transfers
+ **Reclassification & Compensation:** If reclassifying an employee from Team Member to Team Leader, update job details, ensure proper classification, and adjust compensation as needed. Follow the step-by-step process in Workday, including updating job titles, business titles, and local occupation codes. The Team Leader role may include a specific allowance or premium
+ **Leadership & Support:** Develop the team, provide guidance, and support team members in achieving their goals. Address challenges and ensure the team operates effectively
**Additional Job Description**
**Your Skills & Abilities (Required Qualifications)** ***
+ Bachelor's degree holder
+ Experience working in a Shared Services / Contact Center environment as a People Leader for a minimum of 4 years.
+ Solid Experience working in a Shared Services / Contact Center environment.
+ Experience working with a diverse and multi-cultural team.
+ Experience working for a multinational organization and working with colleagues internationally are preferred.
+ Hands on experience working with and proficiency in Workday, Case Management Systems, Knowledge Base Systems, Avaya Telephones, Employee Portals, Dashboard and Reporting Tools, and other HR Management Systems and Tools.
+ Experience managing documentation of business processes including training materials, SOPs and Knowledge Database contents.
**What Will Give You** **A** **Competitive Edge (Preferred Qualifications)** ***
+ Think Customer: Considering the customers' needs in everything that's being done.
+ Innovate Now: Seeing things not as they are but as they could be
+ Look Ahead: Making decisions now with long term view in mind and anticipating what lies ahead.
+ One Team: Collaborating cross functionally to achieve enterprise-wide results.
+ Be Bold: Respectfully speaking up, exchange feedback, and boldly sharing ideas without fear.
+ It's on Me: Taking accountability for safety and own actions, behaviors, and results.
+ Winning with Integrity: Having a relentless desire to win and doing it winintegrity.
+ Startup Expertise: Can build from scratch.
+ Implementation Skill: Getting things done.
+ Service Expertise: Acting as end-user advocates.
+ 3rd Party Management Expertise: Building and maintaining stakeholder relationships.
+ Data Expertise: Understands data and able to accurately operate.
+ Change Expertise: Simplifies the complex.
+ Excellence Expertise: Identifies opportunities for further change.
+ Leadership Expertise: Removes barriers to driveperformance.
+ Functional Expertise: Possesses In-depth knowledge of certain functions.
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Non-Discrimination and Equal Employment Opportunities**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
**Sponsorship:** GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
**Work Arrangement:** This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.
**What** **You'll Do**
+ **Team Integration & Development:** Conduct integration sessions to get to know new team members, assess teamwork, and set team goals. Facilitate both informal and formal team discussions to build rapport and clarify responsibilities
+ **Onboarding & Job Changes:** Oversee onboarding actions, manage the hire process, and ensure all necessary equipment and access are provided to new hires. Follow established processes for job changes, including promotions and transfers
+ **Reclassification & Compensation:** If reclassifying an employee from Team Member to Team Leader, update job details, ensure proper classification, and adjust compensation as needed. Follow the step-by-step process in Workday, including updating job titles, business titles, and local occupation codes. The Team Leader role may include a specific allowance or premium
+ **Leadership & Support:** Develop the team, provide guidance, and support team members in achieving their goals. Address challenges and ensure the team operates effectively
**Additional Job Description**
**Your Skills & Abilities (Required Qualifications)** ***
+ Bachelor's degree holder
+ Experience working in a Shared Services / Contact Center environment as a People Leader for a minimum of 4 years.
+ Solid Experience working in a Shared Services / Contact Center environment.
+ Experience working with a diverse and multi-cultural team.
+ Experience working for a multinational organization and working with colleagues internationally are preferred.
+ Hands on experience working with and proficiency in Workday, Case Management Systems, Knowledge Base Systems, Avaya Telephones, Employee Portals, Dashboard and Reporting Tools, and other HR Management Systems and Tools.
+ Experience managing documentation of business processes including training materials, SOPs and Knowledge Database contents.
**What Will Give You** **A** **Competitive Edge (Preferred Qualifications)** ***
+ Think Customer: Considering the customers' needs in everything that's being done.
+ Innovate Now: Seeing things not as they are but as they could be
+ Look Ahead: Making decisions now with long term view in mind and anticipating what lies ahead.
+ One Team: Collaborating cross functionally to achieve enterprise-wide results.
+ Be Bold: Respectfully speaking up, exchange feedback, and boldly sharing ideas without fear.
+ It's on Me: Taking accountability for safety and own actions, behaviors, and results.
+ Winning with Integrity: Having a relentless desire to win and doing it winintegrity.
+ Startup Expertise: Can build from scratch.
+ Implementation Skill: Getting things done.
+ Service Expertise: Acting as end-user advocates.
+ 3rd Party Management Expertise: Building and maintaining stakeholder relationships.
+ Data Expertise: Understands data and able to accurately operate.
+ Change Expertise: Simplifies the complex.
+ Excellence Expertise: Identifies opportunities for further change.
+ Leadership Expertise: Removes barriers to driveperformance.
+ Functional Expertise: Possesses In-depth knowledge of certain functions.
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Non-Discrimination and Equal Employment Opportunities**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
This advertiser has chosen not to accept applicants from your region.
2
SAP IT Consultant - HR Operations (Taguig) | Hybrid
Taguig, National Capital Region
TASQ Staffing Solutions
Posted 2 days ago
Job Viewed
Job Description
Location: BGC, Taguig
Work Setup: Hybrid (1x onsite)
Schedule: Mid-Shift
Responsibilities:
- Regional Requirements
- Technical and business process documentation of changed / additional local requirements
- Global alignment of necessary changes
- Realization in ContiTech standard IT Landscape (e.g., SAP HCM) - Regional Operations
- Ensure business continuity and system operations in the region
- Follow structured problem solving processes and lessons learned on technical interruptions - Change Management
- Align technical requirements with HR Solutions team
- Support / define technical concept for changes
- Realization of region specific changes
- Support roll out of new features / processes within existing IT landscape - Local Applications
- Technical and business process documentation of additional local applications to fulfill legal requirements
- Ensure and document relevant approvals (data protection, cyber security)
- Support integration of local application to ContiTech IT landscape
- Ensure operations of related interfaces - Knowledge Management
- Ensure utilization of lessons learned (cross teams and Competence Center)
- Ensure continuous learning and sharing of best practices between the regions and with the HR Solutions team
- Awareness on upcoming upgrades and impacts
Qualifications:
- 4 years min experience Functional Consultant
- Preferred Technologies: SAP HR/HCM, SAP Successfactors, SAP Master Data (HR)
- Modules: LMS (Learning Management Systems)
- Academic Degree in Technology or Business Administration or comparable experience through several years of practical work
- Many years in SAP environment for min one relevant SAP module SAP FI (m/f/diverse) and in multinational environment
- Experience in HR IT focused on SAP, SuccessFactors, SAP HCM, SAP BTP
Successful realization of min. 1 global/regional project - Business Process Know-How (Preferred: Experience in the operational Business had already as LKU, CKU,.)
- Ability to think cross-BA / cross-Functions.
- Good SAP Know-How for the respective SAP FI
- Fluent in English (written and spoken)
- Data Analysis affinity and ability to create transparency
- Problem Solving affinity and ability to work in high visibility jobs
- Management and Guidance of Personnel in multinational, worldwide teams
- Communication Skills with different management levels and cultural styles
This advertiser has chosen not to accept applicants from your region.
3
SAP IT Consultant - HR Operations (Taguig) | Hybrid
Taguig, National Capital Region
TASQ Staffing Solutions
Posted 2 days ago
Job Viewed
Job Description
Location: BGC, Taguig
Work Setup: Hybrid (1x onsite)
Schedule: Mid-Shift
Responsibilities:
- Regional Requirements
- Technical and business process documentation of changed / additional local requirements
- Global alignment of necessary changes
- Realization in ContiTech standard IT Landscape (e.g., SAP HCM) - Regional Operations
- Ensure business continuity and system operations in the region
- Follow structured problem solving processes and lessons learned on technical interruptions - Change Management
- Align technical requirements with HR Solutions team
- Support / define technical concept for changes
- Realization of region specific changes
- Support roll out of new features / processes within existing IT landscape - Local Applications
- Technical and business process documentation of additional local applications to fulfill legal requirements
- Ensure and document relevant approvals (data protection, cyber security)
- Support integration of local application to ContiTech IT landscape
- Ensure operations of related interfaces - Knowledge Management
- Ensure utilization of lessons learned (cross teams and Competence Center)
- Ensure continuous learning and sharing of best practices between the regions and with the HR Solutions team
- Awareness on upcoming upgrades and impacts
Qualifications:
- 4 years min experience Functional Consultant
- Preferred Technologies: SAP HR/HCM, SAP Successfactors, SAP Master Data (HR)
- Modules: LMS (Learning Management Systems)
- Academic Degree in Technology or Business Administration or comparable experience through several years of practical work
- Many years in SAP environment for min one relevant SAP module SAP FI (m/f/diverse) and in multinational environment
- Experience in HR IT focused on SAP, SuccessFactors, SAP HCM, SAP BTP
Successful realization of min. 1 global/regional project - Business Process Know-How (Preferred: Experience in the operational Business had already as LKU, CKU,.)
- Ability to think cross-BA / cross-Functions.
- Good SAP Know-How for the respective SAP FI
- Fluent in English (written and spoken)
- Data Analysis affinity and ability to create transparency
- Problem Solving affinity and ability to work in high visibility jobs
- Management and Guidance of Personnel in multinational, worldwide teams
- Communication Skills with different management levels and cultural styles
This advertiser has chosen not to accept applicants from your region.
4
HR Operations Specialist & Senior Specialist (Talent Pool only)
Manila, Metropolitan Manila
Fresenius Medical Care North America
Posted 2 days ago
Job Viewed
Job Description
**HR Shared Services - HR Operations** (For pooling only)
The **HR Operations Specialist & Senior Specialis** t roles are part of a global team providing HR Operations backend support taking care of, but not limited to activities such as queries, requests, and issues resolution. Provides data support, maintenance, mass Data Record support (Template creation & Validation) and functionality Enhancement Support, vendor coordination, HR user training delivery.
**Responsibilities**
+ Oversees operational execution and strategy of HR Shared Services teams based on supported languages.
+ Responsible for managing day-to-day operations of the Global HR Administration team by monitoring workflow and employee records and tracking service gaps.
+ Develop and maintain HR Operations knowledge for Workday application and provide application support and resolution of Tickets assigned by the HR Users/Employees.
+ Use the ticket management tool to update ticket's progress. Trouble-shoot, document User support tickets, and drive them to closure in a timely manner following FME processes.
+ Maintain good working relationship with Users at all levels of the organization as well as vendors and customers, as needed, to support HR Operations query resolution.
+ Execute data maintenance activities including preparation of mass record transaction templates, update supervisory organization, cost center, company, location and custom organizational structures, transaction data changes, run data audit reports etc.
+ Interact with Global Support Team on incidents that require escalations.
+ Actively monitor and research process gaps, conduct root cause analysis and
**Qualifications:**
+ Bachelor's degree preferably Business/Psychology or any related course.
+ Minimum of 2-3 years for Specialist and 4-7 years extensive experience in human resources management and HRIS support for Senior Specialist. With experience working in a Shared Services environment (preferably HR Shared Services).
+ **Willingness to work on graveyard shift and hybrid work arrangement**
+ Enterprise Resource Planning knowledge in the following areas/modules preferred: Workday (or similar), SAP, ESP System, Ticketing Tool such as Dovetail/Service Now, Human Capital Management (HCM), HR Core, Absence & Time-off, Benefits, Compensation, Job Catalogue, HR Adm, HR IT and HR Reporting.
+ Excellent understanding of HR business processes. Familiar with standard concepts, procedures and practices within HR.
+ Must have excellent customer service skills and must be a problem solver with strong analytical skills and creative thinking abilities.
+ Excellent collaboration and ability to work cross functions and cultures beyond borders.
+ Fluency in English is a must both written and verbal. Ability to speak other Asian languages would be an added advantage.
The **HR Operations Specialist & Senior Specialis** t roles are part of a global team providing HR Operations backend support taking care of, but not limited to activities such as queries, requests, and issues resolution. Provides data support, maintenance, mass Data Record support (Template creation & Validation) and functionality Enhancement Support, vendor coordination, HR user training delivery.
**Responsibilities**
+ Oversees operational execution and strategy of HR Shared Services teams based on supported languages.
+ Responsible for managing day-to-day operations of the Global HR Administration team by monitoring workflow and employee records and tracking service gaps.
+ Develop and maintain HR Operations knowledge for Workday application and provide application support and resolution of Tickets assigned by the HR Users/Employees.
+ Use the ticket management tool to update ticket's progress. Trouble-shoot, document User support tickets, and drive them to closure in a timely manner following FME processes.
+ Maintain good working relationship with Users at all levels of the organization as well as vendors and customers, as needed, to support HR Operations query resolution.
+ Execute data maintenance activities including preparation of mass record transaction templates, update supervisory organization, cost center, company, location and custom organizational structures, transaction data changes, run data audit reports etc.
+ Interact with Global Support Team on incidents that require escalations.
+ Actively monitor and research process gaps, conduct root cause analysis and
**Qualifications:**
+ Bachelor's degree preferably Business/Psychology or any related course.
+ Minimum of 2-3 years for Specialist and 4-7 years extensive experience in human resources management and HRIS support for Senior Specialist. With experience working in a Shared Services environment (preferably HR Shared Services).
+ **Willingness to work on graveyard shift and hybrid work arrangement**
+ Enterprise Resource Planning knowledge in the following areas/modules preferred: Workday (or similar), SAP, ESP System, Ticketing Tool such as Dovetail/Service Now, Human Capital Management (HCM), HR Core, Absence & Time-off, Benefits, Compensation, Job Catalogue, HR Adm, HR IT and HR Reporting.
+ Excellent understanding of HR business processes. Familiar with standard concepts, procedures and practices within HR.
+ Must have excellent customer service skills and must be a problem solver with strong analytical skills and creative thinking abilities.
+ Excellent collaboration and ability to work cross functions and cultures beyond borders.
+ Fluency in English is a must both written and verbal. Ability to speak other Asian languages would be an added advantage.
This advertiser has chosen not to accept applicants from your region.
5
Human Resources Officer
Pasig City, National Capital Region
Marriott
Posted 2 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Human Resources
**Location** AC Hotel by Marriott Manila, Glas Tower Corner Ruby and Opal Road, Pasig City, Philippines, Philippines, 1605VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**HOTEL DESCRIPTION**
AC Hotel by Marriott Manila is a 160-key Hotel that will be integrated into the 42-story GLAS Tower, a mixed-use office and commercial building. The hotel offers a range of dining options and amenities to cater to various preferences. The food and beverage options include an all-day restaurant, a specialty restaurant, a lounge, and bars. For meetings and events, the hotel features a function room and 5 meeting rooms, totaling 786 square meters of event space. Guests can also enjoy leisure amenities such as a swimming pool and an exercise room within the hotel. Strategically located, it offers easy access to offices like the Asian Development Bank and Philippine Stock Exchange Center, as well as shopping malls such as SM Megamall and Shangri-La Plaza Mall. Nearby MICE venues like Megatrade Hall. The hotel is expected to open in Q4 2025.
**POSITION SUMMARY**
Assist in monitoring/tracking employee relations issues including resolution and follow-up. Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Inform Human Resources management of issues related to employee relations. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Assist in logistics, administration, and scheduling of annual employee surveys. Answer phone calls and record messages.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it's the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.
Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Human Resources
**Location** AC Hotel by Marriott Manila, Glas Tower Corner Ruby and Opal Road, Pasig City, Philippines, Philippines, 1605VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**HOTEL DESCRIPTION**
AC Hotel by Marriott Manila is a 160-key Hotel that will be integrated into the 42-story GLAS Tower, a mixed-use office and commercial building. The hotel offers a range of dining options and amenities to cater to various preferences. The food and beverage options include an all-day restaurant, a specialty restaurant, a lounge, and bars. For meetings and events, the hotel features a function room and 5 meeting rooms, totaling 786 square meters of event space. Guests can also enjoy leisure amenities such as a swimming pool and an exercise room within the hotel. Strategically located, it offers easy access to offices like the Asian Development Bank and Philippine Stock Exchange Center, as well as shopping malls such as SM Megamall and Shangri-La Plaza Mall. Nearby MICE venues like Megatrade Hall. The hotel is expected to open in Q4 2025.
**POSITION SUMMARY**
Assist in monitoring/tracking employee relations issues including resolution and follow-up. Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Inform Human Resources management of issues related to employee relations. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Assist in logistics, administration, and scheduling of annual employee surveys. Answer phone calls and record messages.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it's the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.
Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
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6
Human Resources Assistant
Marriott
Posted 2 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Human Resources
**Location** Manila Marriott Hotel at Newport World Resorts, 2 Resorts Drive, Newport World Resorts, Metro Manila, Philippines, Philippines, 1309 VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Job Overview**
To assist the Human Resources Team in the delivery, preparation, execution and documentation of all general HR activities conducted in the property. Act as the liaison officer to hospitality schools by overseeing the practicum-training program of the hotel, providing career talks and attending career-related events in schools.
**DUTIES & RESPONSIBILITIES**
Recruitment
+ Ensure documentation relative to personnel files and other audit items are complete
+ Prepares all onboarding items such as associate ID, biometrics access, locker, nameplate, pride pin, etc.
+ Assist new hires in activating their Marriott systems access on their first day of work and guide current associates in reactivating their access whenever it locks out.
+ Handles the hotel tour and meet and greet as part of the onboarding of new hires
+ Assist in the interview logistics in the absence of the talent acquisition team to promote a seamless experience of applicants and new hires
Training
+ Prepare printout of training support materials / handouts for training courses, and assist with the creation or formatting of these where relevant
+ Order and manage inventory of training materials and supplies through Birchstreet
+ Assist in training course set up /clear up before and/or after a training event
Career Readiness
+ Work with HR Training Team to develop and sustain partnership with hospitality schools by securing memorandum of agreement with every partner school, supporting the career talk programs and monthly communication with school coordinators
+ Handle the On-the-Job training program of the hotel including applicant selection, deployment and completion process
+ Identify High-Potential interns and maintain a database which serves as a pool for candidates for entry-level positions.
+ Champion the Marriotternship program of the hotel and assist the Cluster Director of Human Resources in the smooth implementation of Voyage Program in the property.
Other Admin
+ Assist with regular communication of HR-Related information through proper channels:
+ Issuance of Daily Packet
+ Monthly Calendar of Daily Stand up Leader
+ Maintenance and updating of the associate bulletin Board
+ Processing incoming and outgoing mail/hr related documents as advised by HR Managers
+ Blocking of venues and processing event orders for training and associate engagement activities
+ Prepares check requests for HR-Related finances
+ Reviews, monitors and handles all C7 manning charges for HR
+ Completion of Locker Audit on a monthly basis
+ Complies with Marriott International and policies and procedures and local Hotel SOPs.
+ Performs other duties as assigned to meet the business need
+ Oversees the travel and accommodation requirements of associates who will be on Task Force in the property
+ Handles schedules of Exit Interview for resigning associates and maintains a database of exit interview responses
+ Communicates the resignation of associates to concerned departments and monitors the access removal of resigning associates as part of audit requirement
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Human Resources
**Location** Manila Marriott Hotel at Newport World Resorts, 2 Resorts Drive, Newport World Resorts, Metro Manila, Philippines, Philippines, 1309 VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Job Overview**
To assist the Human Resources Team in the delivery, preparation, execution and documentation of all general HR activities conducted in the property. Act as the liaison officer to hospitality schools by overseeing the practicum-training program of the hotel, providing career talks and attending career-related events in schools.
**DUTIES & RESPONSIBILITIES**
Recruitment
+ Ensure documentation relative to personnel files and other audit items are complete
+ Prepares all onboarding items such as associate ID, biometrics access, locker, nameplate, pride pin, etc.
+ Assist new hires in activating their Marriott systems access on their first day of work and guide current associates in reactivating their access whenever it locks out.
+ Handles the hotel tour and meet and greet as part of the onboarding of new hires
+ Assist in the interview logistics in the absence of the talent acquisition team to promote a seamless experience of applicants and new hires
Training
+ Prepare printout of training support materials / handouts for training courses, and assist with the creation or formatting of these where relevant
+ Order and manage inventory of training materials and supplies through Birchstreet
+ Assist in training course set up /clear up before and/or after a training event
Career Readiness
+ Work with HR Training Team to develop and sustain partnership with hospitality schools by securing memorandum of agreement with every partner school, supporting the career talk programs and monthly communication with school coordinators
+ Handle the On-the-Job training program of the hotel including applicant selection, deployment and completion process
+ Identify High-Potential interns and maintain a database which serves as a pool for candidates for entry-level positions.
+ Champion the Marriotternship program of the hotel and assist the Cluster Director of Human Resources in the smooth implementation of Voyage Program in the property.
Other Admin
+ Assist with regular communication of HR-Related information through proper channels:
+ Issuance of Daily Packet
+ Monthly Calendar of Daily Stand up Leader
+ Maintenance and updating of the associate bulletin Board
+ Processing incoming and outgoing mail/hr related documents as advised by HR Managers
+ Blocking of venues and processing event orders for training and associate engagement activities
+ Prepares check requests for HR-Related finances
+ Reviews, monitors and handles all C7 manning charges for HR
+ Completion of Locker Audit on a monthly basis
+ Complies with Marriott International and policies and procedures and local Hotel SOPs.
+ Performs other duties as assigned to meet the business need
+ Oversees the travel and accommodation requirements of associates who will be on Task Force in the property
+ Handles schedules of Exit Interview for resigning associates and maintains a database of exit interview responses
+ Communicates the resignation of associates to concerned departments and monitors the access removal of resigning associates as part of audit requirement
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
7
Human Resources Manager
Marriott
Posted 2 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Human Resources
**Location** Four Points by Sheraton Palawan Puerto Princesa, Sabang Beach, Puerto Princesa City, Palawan, Philippines, 5300VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 3 years experience in the human resources, management operations, or related professional area.
OR
- 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Recruitment and Hiring Process**
- Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
- Establishes and maintains contact with external recruitment sources.
- Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
- Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
- Oversees/monitors candidate identification and selection process.
- Provides subject matter expertise to property managers regarding selection procedures.
- Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.
- Performs quality control on candidate identification/selection.
**Administering and Educating Employee Benefits**
- Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
- Prepares, audits and distributes unemployment claim activity reports to property management.
- Attends unemployment hearings and ensures property is properly represented.
- Ensures that department has the available resources on hand to administer employee.
**Managing Employee Development**
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Ensures employees are cross-trained to support successful daily operations.
- Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.
- Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
- Ensures attendance by all new hires and participation of the leadership team in training programs
- Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.
**Maintaining Employee Relations**
- Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
- Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
- Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner
- Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.
- Partners with Loss Prevention to conduct employee accident investigations, as necessary.
- Communicates performance expectations in accordance with job descriptions for each position.
**Managing Legal and Compliance Practices**
- Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
- Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
- Ensures medical records are maintained in a separate, secure and confidential medical file.
- Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).
- Communicates property rules and regulations via the employee handbook.
- Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
- Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
- Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
- Manages Workers Compensation claims to ensure appropriate employee care and manage costs.
- Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Human Resources
**Location** Four Points by Sheraton Palawan Puerto Princesa, Sabang Beach, Puerto Princesa City, Palawan, Philippines, 5300VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 3 years experience in the human resources, management operations, or related professional area.
OR
- 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Recruitment and Hiring Process**
- Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
- Establishes and maintains contact with external recruitment sources.
- Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
- Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
- Oversees/monitors candidate identification and selection process.
- Provides subject matter expertise to property managers regarding selection procedures.
- Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.
- Performs quality control on candidate identification/selection.
**Administering and Educating Employee Benefits**
- Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
- Prepares, audits and distributes unemployment claim activity reports to property management.
- Attends unemployment hearings and ensures property is properly represented.
- Ensures that department has the available resources on hand to administer employee.
**Managing Employee Development**
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Ensures employees are cross-trained to support successful daily operations.
- Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.
- Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
- Ensures attendance by all new hires and participation of the leadership team in training programs
- Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.
**Maintaining Employee Relations**
- Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
- Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
- Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner
- Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.
- Partners with Loss Prevention to conduct employee accident investigations, as necessary.
- Communicates performance expectations in accordance with job descriptions for each position.
**Managing Legal and Compliance Practices**
- Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
- Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
- Ensures medical records are maintained in a separate, secure and confidential medical file.
- Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).
- Communicates property rules and regulations via the employee handbook.
- Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
- Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
- Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
- Manages Workers Compensation claims to ensure appropriate employee care and manage costs.
- Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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8
Human Resources Associate
IHG
Posted 2 days ago
Job Viewed
Job Description
An Employee Relations and Labor Relations Associate plans and executes employee events and activities on an annual, seasonal and monthly basis. They oversee all aspects, including budget, décor, documentation, program, and more. They also handle labor concerns such as disciplinary cases following specific format and protocol, from filing of statements and incident reports of individuals to organizing and administration of admin hearings, to resolving the case with appropriate sanctions.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
9