169 Housing Manager jobs in the Philippines

As a Tenant Relations Officer, your main focus will be building strong relationships with our tenants and helping their businesses thrive. You will be responsible for ensuring that tenants follow our company's rules and regulations. You will work closely with different departments to see to it that tenants are supported by way of promotions, advertising and other activities in order to boost sales. You shall likewise be conducting regular review of tenant accounts to meet business strategic and financial goals.

Job Description:

• Manage tenant relations by coordinating construction and operational requirements, ensuring compliance with mall guidelines, and resolving tenant concerns efficiently.
• Monitor tenant accounts including sales reports, utility consumption, and rental payments; issue notices and coordinate with legal for overdue accounts.
• Ensure design and housekeeping compliance by inspecting tenant areas, aligning with mall design standards, and conducting orientations.
• Administer utilities and facilities by processing charges, coordinating technical requirements, and ensuring complete documentation for billing and operations.
• Support safety, security, and general admin tasks by facilitating tenant participation in programs, preparing reports, and acting as a reliever when needed.

Requirements:

• Must be a graduate of Business Administration, Business Management, Marketing Management, Industrial Design or Industrial Engineering.
• At least 2 years of work experience in customer service, administrative management services, tenant relations, property management or any other similar work.
• Willing to work on shifting schedules and holidays.

Work Location

• SM City Pampanga

The Tenant Relations Officer is the primary point of contact for tenants regarding lease agreements, rental payments, and customer service concerns. This role ensures smooth communication, timely collections, and high tenant satisfaction while supporting the Property Manager in occupancy and retention goals.

Key Responsibilities

1. Tenant Communications & Support

2. Act as the first line of communication for tenants regarding lease terms, payments, renewals, and general concerns.

3. Maintain professional, courteous relationships with all tenants.

4. Address complaints and coordinate resolution with relevant departments (Building Supervisor, Accounting, Contractors).

5. Leasing & Occupancy

6. Assist in marketing vacant spaces and conducting property viewings.

7. Handle tenant onboarding: prepare contracts, welcome orientation, and move-in documentation.

8. Manage renewals, rent escalations, and notice-to-vacate processes.

9. Rental Payments & Collections

10. Send monthly billing reminders and follow up on overdue accounts.

11. Coordinate with Accounting Officer on rental ledgers and collections status.

12. Escalate chronic delinquencies to the Property Manager for legal or enforcement action.

13. Records & Documentation

14. Maintain updated tenant records, contracts, and correspondence.

15. Track lease expiry dates and proactively initiate renewal discussions.

16. Prepare reports on occupancy, collections, and tenant feedback.

17. Customer Service & Retention

18. Implement tenant satisfaction programs (feedback surveys, newsletters, updates).

19. Organize small tenant engagement activities (if applicable, for office properties).
20. Recommend improvements to enhance tenant experience and reduce turnover.

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Qualifications

• 2–4 years of experience in property management, leasing, or customer service.
• Strong communication and negotiation skills.
• Organized and detail-oriented, with good documentation habits.
• Basic knowledge of rental contracts and collections processes.
• Proficient in MS Office / property management software.

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Key Performance Indicators (KPIs)

• Occupancy rate and renewal ratio.
• Timeliness of rent collections (aging of receivables).
• Tenant satisfaction scores / complaint resolution time.
• Accuracy and completeness of tenant records.

Job Types: Full-time, Permanent

Pay: Php20, Php25,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• LEASING OR PROPERTY MANAGEMENT: 2 years (Preferred)

Work Location: In person

• Acts as technical focal point of Leasing Department to cross-function departments (including Engineering, Operations and Accounting)
• Conducts Leasing House Rules Orientation to new Tenants and Refreshing for existing ones
• Does roving to Malls from time-to-time to conduct inspection of Mall Tenant's conformity to standards and recommends rectification if needed
• Promptly and effectively addresses tenant inquiries, complaints, and issues, ensuring they are resolved in a timely and professional manner.
• Coordinates with Mall Operations Head during store visits and random inspection activities

QUALIFICATIONS:

• A Bachelor's degree in the field Business Management, Engineering, or related course
• 1 to 2 years experience in Leasing, Real Estate or equivalent
• knowledgeable on Engineering technical facet (e.g. measurements, building provisions, working plans, etc.)
• Excellent customer relations and communication skills

Job Types: Full-time, Permanent

Work Location: In person

JOB SCOPE:

• Responsible for the proper implementation of company guidelines for all mall tenants, from negotiation and construction to day-to-day operations.
• Ensure full compliance with lease terms and mall rules, maintaining a positive and productive relationship with all tenants.

QUALIFICATIONS:

• Preferably graduate of a Bachelor's Degree.
• At least five years of relevant experience, ideally within a lifestyle brand.
• Knowledge of business and BIR permit processes.
• Understanding of leasing best practices, business development principles, and records management.
• Excellent communication skills, both written and oral, in Filipino and English.

JOB SCOPE

• Responsible for the proper implementation of the company's existing guidelines and requirements from negotiation, construction, renovation and other day to day activities of the mall tenants.
• Ensures compliance with the lease terms, and mall rules and regulations.

QUALIFICATIONS:

• Preferably graduate of a Bachelor's Degree.
• Knowledgeable with business and BIR permit process.
• Knowledgeable with Leasing best practices; Principles of business development and records management.
• Ability to communicate effectively in oral and written Filipino & English.

Job Types: Full-time, Permanent

Benefits:

• Employee discount
• Health insurance
• Life insurance
• On-site parking
• Staff meals provided

Work Location: In person

The Tenant Relations Officer is responsible for ensuring tenant compliance with lease agreements, memoranda of agreement, and the company's house rules and regulations.

They oversee construction progress and pre-opening requirements to guarantee that tenants are able to open their stores on schedule.

At the end of the lease term, the Tenant Relations Officer facilitates a smooth egress and proper turnover of the leased space back to the company, including the routing of final accountabilities and the release of security deposits or refunds.

The Tenant Relations Officer also builds and maintains positive relationships with tenants, supporting them in achieving sales, profitability, and long-term business sustainability throughout their lease period.

Qualifications:

• Bachelor's Degree in Commerce, Marketing, Business Management, and other related or relevant technical course
• At least 3 years of working experience in tenant relations, client management, customer service, or equivalent; preferably with expertise in mall management, operations, or maintenance

Locations:

• Robinsons Galleria Ortigas
• Robinsons Metro East

Job Description

The Tenant Relations Officer is responsible for managing and monitoring the needs of the tenants, and that their daily operations follow the SM house rules. At the same time, treating each tenant as valuable partners as early as construction, operations, and all the way until egress that is crucial to meet business strategic and financial goals.

• At least 2 years of work experience in customer service, hospitality, public relations, tenant relations, or any other similar experience.
• Must be a graduate of Business Administration, Business Management, Industrial Design, Industrial Engineering or any equivalent course.
• Must have working knowledge in Tenant Relations, customer service, or any similar work which focuses on addressing the concerns of clients/customers.
• Willing to work on shifting schedules and on holidays
• Willing to be assigned in SM City North Edsa

Department

RPTuguegarao-Mall Operations

Job posted on

Aug 26, 2025

Employment type

Regular

The Tenant Relations Officer is responsible for ensuring all tenants comply with the lease terms, memorandum of agreement and house rules and regulations defined by the company.

The Tenant Relations Officer is in charge of the monitoring of construction progress and all pre-opening requirements and ensures that the tenants open their stores on time.

The Tenant Relations Officer ensures the smooth egress and proper turnover of the space back to the company at the end of the lease term/contract. This also includes the routing of the tenants' final accountability and releasing of security deposit and refunds.

The Tenant Relations Officer shall establish and maintain good relations with all tenants and help them ensure sales, profitability, and sustainability of their business during their lease contract with the company.

Qualifications:

• Bachelor's Degree in Commerce, Marketing, Business Management and other related or relevant technical course
• At least 3 years working experience in tenant relations, client management, customer service or equivalent; preferably with expertise in mall management, operations or maintenance

Work Details:

• Location: Robinsons Tuguegarao
• Schedule: 5-day work week; rest day to be discussed.

FILINVEST COMPANY: Pro-Excel Property Managers Inc. (PPMI)

POSITION TITLE: TENANT RELATIONS ASSISTANT

JOB SUMMARY:

Tenant Relation Assistant provides customer service/relations support and in charge of processing, monitoring, safeguarding of all forms and submit/endorse it to assigned personnel.

QUALIFICATIONS:

• A graduate of any 4 year course
• At least 1 year of working experience in the related field is required for this position
• Willing to work at Makati City

DUTIES AND RESPONSIBILITIES:

Key Accountability 1 (Tenant Relation)

• Answers phone calls, service request, and assist unit owner/tenant concerns.
• Attends to client inquiries/concerns, and act immediately and effectively to resolve the same.

• Processing and validation of move-in/move-out requirements of unit owner/tenant:

• Ensures that unit owners/tenants/representatives are contacted, through email or call,  regarding the status of their submitted move-in and move-out forms, work permit, gate pass, and job order form to ensure their satisfaction on overall customer-experience and endorse to the concerned personnel (e.g Building Manager, Building Engineers, Security OIC, Biller, Admin Assistant).

• Checking of all signed and notarized lease contracts

• Coordination with broker/leasing company or personnel

• Exhibits polite and professional communication via phone, e-mail, and mail.

• Supports team by performing tasks related to organization and strong communication.
• Contributes to team effort by accomplishing related results as needed.
• Promotes Company policies through effective tenant/customer relations and goodwill activities.

Key Accountability 2 (Administration)

• Handles the day-to-day transactions in the Property Management Office (PMO) such as but not limited to; tenant/unit owner's registrations, processing of work permit, gate pass and IDs.

• Carries out administrative duties such as filing of contract and resident information sheet, and updating of 201 folder and masterlist.

• Endorse payments to Admin Assistant for preparation of Official Receipt/Acknowledgement/Provisional Receipt
• Performs audit on document-compliance to ensure adherence to standards set forth by the Property Management.

• Accepts and routes all communications and documents of the Property Management Office (PMO) to the internal department.

• Sends e-mail regarding circulars and memos to the unit owners/respective company representatives.

• Performs other duties that may be assigned as the need arises.

COMPETENCIES AND SKILLS REQUIRED:

• Reporting Skills
• Administrative Writing Skills
• Microsoft Office Skills
• Good both in Oral and Written Communication
• Professionalism
• Time Management Skills
• Ability to resolve conflicts.
• Customer-Service Oriented