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AFTER-HOURS COORDINATOR

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WHAT IS A/AN AFTER-HOURS COORDINATOR?

The role of After-Hours Coordinator is responsible for providing crucial support to both clients and Support Workers outside of regular business hours. This role ensures that clients receive their agreed roster of supports nationally by addressing any service gaps, concerns, or emergencies that arise after regular business hours. Additionally, they assist Support Workers with any issues or assistance they may need, ensuring seamless and continuous care for clients at all times.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

• Creating an environment of hope, dignity, health, happiness, comfort, and opportunity.

• Act in a manner to ensure that interactions with all stakeholders (internal and external) are positive, productive, professional and in keeping with the Danny Met Sally values

• Maintain privacy and confidentiality of employees, clients and participants

• Promote career opportunities to attract high quality candidates

• Uphold and deliver the Danny Met Sally purpose and philosophy to all prospective support workers

• Ensure a positive candidate experience

• Ensure clear communication with all clients, client service managers, coordinators and COO to ensure client requirements regarding experience, training and skillsets can be met through suitable onboarding of support workers

Cultures, Values & Team Membership

• Act as a Danny Met Sally ambassador, and aim to enhance the company's reputation both internally and externally

• Provide open, honest, and respectful feedback to the CEO, Board and senior leaders

• Be a supportive and reliable team member

• Effectively and appropriately manage conflict

• Demonstrate a high level of interpersonal and communication skills

• Demonstrate motivation and enthusiasm for your work and leaders

• Integrity: Honest, Trustworthy and Respectful with devotion to our clients and the people around us.

• Empathy: Understand every person's specific situation and environment, sharing the feelings of that person as if we were that person.

• Creative: Being able to provide solutions "Think outside the square"

• Inspire: Look for every opportunity to inspire and live the purpose.

• Bold: Advocate for people's rights. Be confident, courageous, and accountable.

• Mindfulness: Be attentive to the needs of your clients, they may not always have the voice to express these needs to you.

Daily Task

• Coverage required Monday - Friday 5.00pm - 9.00am. Saturday and Sunday is 24 hours per day.

• Ensure clients receive their scheduled supports by coordinating replacement support workers to provide reasonable coverage or adjusting rosters after hours, as needed.

• Maintain detailed records of all after-hours interactions and actions taken to ensure continuity of care and accurate reporting

• Prepare and submit after-hours reports detailing key events, actions taken, and any ongoing issues requiring follow-up during regular business hours

• Provide real-time assistance to support workers who encounter challenges during their shifts, such as handling emergencies, clarifying instructions, or addressing safety
  concerns

• Coordinate with on-call management or emergency services when situations require further escalation

• Ensure that all actions taken during afterhours comply with Danny Met Sally policies, procedures, and relevant legislation

• Attend weekly team meetings for continuity and understanding of the level of service provided and any updates to policies and procedures

• Assist in the maintenance of the SharePoint environment, including site collections, sub-sites, lists, libraries, and content.

• Fulfil other administrative duties as required by management and other departments as requested or required:

Professional Development

• Demonstrate a high level of self-awareness and personal insight

• Engage with coordinators and managers to develop and undertake personal development training

• Demonstrate reflective practice and a willingness and ability to develop your practice

Administration

• Complete and maintain internal and external documentation as requested

• Use and manage organisational resources appropriately
  Ensure employee compliance checks are up to date and required documentation is obtained and filed accordingly

• Ensure all employee documentation are processed with confidentiality

• Ongoing monitoring of quality and compliance

• Ensure all documentation and information is stored securely and appropriately in a timely manner in the Shared Drive, Visicase, Elmo and other relevant channels. All compliance documentation to be updated annually or as required

• Ensure Support Worker compliance is monitored and updated accordingly

• Assist with internal auditing of client and support worker compliance

• Organisational

• Understand and adhere to organisational policies and procedures

• Work in accordance with Danny Met Sally Code of Conduct and NDIS Code of Conduct at all times

• Consistently demonstrate our values, vision and mission

• Complete required organisational and employment reporting and documentation in a timely and accurate manner

• Contribute to a safe and healthy workplace

• Demonstrate problem solving where appropriate

• Positively promote the employer in all interactions

• Be welcoming, inclusive and respectfulf people from diverse groups and backgrounds

Workplace Health and Safety

• Demonstrate personal commitment to maintaining a safe workplace at all times, including your own behaviours and practices

• Abide by Danny Met Sally WHS policy and related policies and procedures and fulfil legislative requirements

• Contribute to building and maintaining a culture that values effective and proactive workplace health and safety.

• Report any health or safety hazards to management

• Practice safe work habits and assist in maintaining a clean, tidy work area and a healthy and safe working environment

WHAT ARE WE LOOKING FOR?

• General knowledge of NDIS systems and processes and ability to apply these within the Employer's culture, values and practices

• Experience within the disability industry highly regarded

• Minimum 2 years' experience in a Rostering Coordination role

Personal characteristics

• Highly developed clear and effective communication skills, both verbal and written

• Comfortable with working irregular hours and handling a wide variety of tasks, often with little notice or in unpredictable circumstances

• Ability to manage multiple tasks, ensure accurate reporting, and pay attention to small details that could have significant impacts

• A commitment to our values and the ability to demonstrate these in your work

• Professional approach

• Ability to understand and navigate complex stakeholder environments

• Time management skills with the ability to multitask

• Strong personal integrity

• Ability to work autonomously

• Customer service focused: committed to providing exceptional customer service across all channels - written, phone and face to face.

Certificates and/or qualifications

• Relevant industry qualification or proof of enrolment in relevant field of study highly regarded

• NDIS worker orientation module

• Relevant state or national clearances

Balance Your Time, Build Your Purpose

Support essential healthcare operations after hours and ensure patients receive the care they deserve - no matter the time of day. Join a team that values balance and flexibility while contributing to something truly meaningful. This role gives you the freedom to work from home, maintain personal priorities, and still make an impact in the healthcare industry. Experience a career that lets you grow professionally without sacrificing your peace of mind.

Job Description

As an After-Hours Support & Admin Coordinator, you'll manage staff scheduling and handle urgent after-hours issues with care and precision. You'll ensure shifts are filled, communication flows smoothly, and administrative records remain accurate to support seamless healthcare operations.

Job Overview

Employment type: Project-based

Shift: Flexible shift, Consecutive Off

Work setup: Permanent Work From Home

Exciting Perks Await

• Competitive Salary Package
• Permanent WFH arrangement
• Flexible shift schedule
• Fixed weekends off
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Core Qualifications

• 2+ years of relevant experience
• Strong communication and interpersonal skills
• Ability to remain calm under pressure
• Excellent organizational skills with attention to detail and accuracy
• Ability to work independently, prioritize tasks, and manage time effectively
• Experience in staff coordination, scheduling, customer service, or administrative support (preferred)
• Proficiency with communication and productivity tools (e.g., phone systems, messaging apps, spreadsheets, email platforms)
• Flexibility to work during non-standard hours (evenings, weekends, holidays)

Preferred Qualifications

• Background in support services, healthcare, disability, or aged care sectors
• Understanding of Australian work culture and time zones
• Experience using rostering or scheduling software

Your Daily Tasks

• Respond to after-hours notifications regarding staff absences or last-minute shift cancellations
• Source and coordinate available support staff to fill vacant shifts and ensure continuity of service
• Communicate clearly and promptly with affected clients, on-duty staff, and internal stakeholders
• Document incidents, shift changes, and actions in internal systems for transparency and follow-up
• Provide administrative support during quiet periods, including data entry, inbox management, and document formatting
• Update rosters and ensure accuracy of system records for schedule changes and shift replacements
• Maintain accuracy and timeliness in completing all administrative tasks
• Monitor shared inboxes or communication platforms for follow-up actions and flag urgent items
• Prepare basic staffing or shift reports to support workforce tracking and operational planning
• Collaborate with team leaders or supervisors on handover reports and escalate unresolved or complex issues
• Join regular check-ins or training sessions to stay aligned with internal procedures and protocols

About the Client

Our client is a leading Australian provider of healthcare workforce support services. They specialize in ensuring consistent and reliable staffing for the disability and aged care sectors, even outside standard hours. Their commitment to operational efficiency and compassionate care keeps vital services running 24/7 - supporting the people who care for others.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

Purpose of Position:

The role of After-Hours Coordinator is responsible for providing crucial support to both clients and Support Workers outside of regular business hours. This role ensures that clients receive their agreed roster of supports nationally by addressing any service gaps, concerns, or emergencies that arise after regular business hours. Additionally, they assist Support Workers with any issues or assistance they may need, ensuring seamless and continuous care for clients at all times.

Key Duties and Responsibilities:

• Creating an environment of hope, dignity, health, happiness, comfort, and opportunity.

• Act in a manner to ensure that interactions with all stakeholders (internal and external) are positive, productive, professional and in keeping with the Danny Met Sally values

• Maintain privacy and confidentiality of employees, clients and participants

• Promote career opportunities to attract high quality candidates

• Uphold and deliver the Danny Met Sally purpose and philosophy to all prospective support workers

• Ensure a positive candidate experience

• Ensure clear communication with all clients, client service managers, coordinators and COO to ensure client requirements regarding experience, training and skillsets can be met through suitable onboarding of support workers

Cultures, Values & Team Membership

• Act as a Danny Met Sally ambassador, and aim to enhance the company's reputation both internally and externally

• Provide open, honest, and respectful feedback to the CEO, Board and senior leaders

• Be a supportive and reliable team member

• Effectively and appropriately manage conflict

• Demonstrate a high level of interpersonal and communication skills

• Demonstrate motivation and enthusiasm for your work and leaders

• Integrity: Honest, Trustworthy and Respectful with devotion to our clients and the people around us.

• Empathy: Understand every person's specific situation and environment, sharing the feelings of that person as if we were that person.

• Creative: Being able to provide solutions "Think outside the square"

• Inspire: Look for every opportunity to inspire and live the purpose.

• Bold: Advocate for people's rights. Be confident, courageous, and accountable.

• Mindfulness: Be attentive to the needs of your clients, they may not always have the voice to express these needs to you.

Daily Task

• Coverage required Monday - Friday 5.00pm - 9.00am. Saturday and Sunday is 24 hours per day.

• Ensure clients receive their scheduled supports by coordinating replacement support workers to provide reasonable coverage or adjusting rosters after hours, as needed.

• Maintain detailed records of all after-hours interactions and actions taken to ensure continuity of care and accurate reporting

• Prepare and submit after-hours reports detailing key events, actions taken, and any ongoing issues requiring follow-up during regular business hours

• Provide real-time assistance to support workers who encounter challenges during their shifts, such as handling emergencies, clarifying instructions, or addressing safety
  concerns

• Coordinate with on-call management or emergency services when situations require further escalation

• Ensure that all actions taken during afterhours comply with Danny Met Sally policies, procedures, and relevant legislation

• Attend weekly team meetings for continuity and understanding of the level of service provided and any updates to policies and procedures

• Assist in the maintenance of the SharePoint environment, including site collections, sub-sites, lists, libraries, and content.

• Fulfil other administrative duties as required by management and other departments as requested or required:

Professional Development

• Demonstrate a high level of self-awareness and personal insight

• Engage with coordinators and managers to develop and undertake personal development training

• Demonstrate reflective practice and a willingness and ability to develop your practice

Administration

• Complete and maintain internal and external documentation as requested

• Use and manage organisational resources appropriately
  Ensure employee compliance checks are up to date and required documentation is obtained and filed accordingly

• Ensure all employee documentation are processed with confidentiality

• Ongoing monitoring of quality and compliance

• Ensure all documentation and information is stored securely and appropriately in a timely manner in the Shared Drive, Visicase, Elmo and other relevant channels. All compliance documentation to be updated annually or as required

• Ensure Support Worker compliance is monitored and updated accordingly

• Assist with internal auditing of client and support worker compliance

• Organisational

• Understand and adhere to organisational policies and procedures

• Work in accordance with Danny Met Sally Code of Conduct and NDIS Code of Conduct at all times

• Consistently demonstrate our values, vision and mission

• Complete required organisational and employment reporting and documentation in a timely and accurate manner

• Contribute to a safe and healthy workplace

• Demonstrate problem solving where appropriate

• Positively promote the employer in all interactions

• Be welcoming, inclusive and respectfulf people from diverse groups and backgrounds

Workplace Health and Safety

• Demonstrate personal commitment to maintaining a safe workplace at all times, including your own behaviours and practices

• Abide by Danny Met Sally WHS policy and related policies and procedures and fulfil legislative requirements

• Contribute to building and maintaining a culture that values effective and proactive workplace health and safety.

• Report any health or safety hazards to management

• Practice safe work habits and assist in maintaining a clean, tidy work area and a healthy and safe working environment

Role Requirements

• General knowledge of NDIS systems and processes and ability to apply these within the Employer's culture, values and practices

• Experience within the disability industry highly regarded

• Minimum 2 years' experience in a Rostering Coordination role

Personal characteristics

• Highly developed clear and effective communication skills, both verbal and written

• Comfortable with working irregular hours and handling a wide variety of tasks, often with little notice or in unpredictable circumstances

• Ability to manage multiple tasks, ensure accurate reporting, and pay attention to small details that could have significant impacts

• A commitment to our values and the ability to demonstrate these in your work

• Professional approach

• Ability to understand and navigate complex stakeholder environments

• Time management skills with the ability to multitask

• Strong personal integrity

• Ability to work autonomously

• Customer service focused: committed to providing exceptional customer service across all channels - written, phone and face to face.

Certificates and/or qualifications

• Relevant industry qualification or proof of enrolment in relevant field of study highly regarded

• NDIS worker orientation module

• Relevant state or national clearances

About Us

At Jiniaa, we pride ourselves on delivering exceptional staffing solutions for our clients, often in fast-paced and high-demand environments. Our reputation is built on reliability, responsiveness, and the ability to deliver the right people at the right time – even for the most challenging shifts.

We are seeking an After Hours Rostering Officer to join our team and ensure smooth staffing coverage during early mornings and late evenings.

About the Role

You will be responsible for managing rosters and responding to urgent shift changes outside of standard business hours. This role requires strong communication skills, quick thinking, and a solutions-focused mindset to ensure all shifts are covered.

Key Responsibilities:

• Coordinate and update rosters for staff across multiple locations
• Respond promptly to after-hours calls, texts, and emails regarding roster changes
• Fill vacant shifts quickly using available staff lists and contacts
• Maintain accurate and up-to-date scheduling records
• Liaise with clients and staff to confirm shift arrangements
• Escalate urgent matters to management as required

About You

• Previous rostering or scheduling experience (highly desirable)
• Strong organisational and time-management skills
• Excellent communication and interpersonal abilities
• Ability to work independently and make quick decisions under pressure
• Confident using rostering software or willing to learn
• Reliable and committed to covering the agreed hours

Hours

• Weekdays & Weekends:

• 6:00 am – 10:00 am

• 9:00 pm – 11:30 pm

• Flexibility to cover additional hours if required will be an advantage.

Why Join Us?

• Flexible, work-from-home opportunity
• Be part of a supportive and committed team
• Make a direct impact in ensuring quality service delivery for clients
• Opportunities for growth in a dynamic and expanding company

How to Apply:

If you're ready to take on a key role in our after-hours operations and thrive in a fast-paced environment, we'd love to hear from you.

 What You'll Get:

 Must be a graduate of any 4-year course

 Only 2–3 hours/day — on your own schedule

100% remote setup — work anywhere with Wi-Fi

Free training, mentorship & certification support

No experience needed — we train beginners

HMO benefits & insurance (with performance)

Company-paid travels, recognition & rewards

 Career growth opportunities (promotion in months, not years)

Position: Financial Advisor

Company Description

At HG BPO Services, we are more than just an outsourcing provider—we are your strategic partner in efficiency, innovation, and customer excellence. We work with businesses to redefine operations—efficient, streamlined, and future-ready. Our focus on high-quality service and client satisfaction makes us a trusted partner in various industries. We provide comprehensive outsourced solutions that drive business success.

Role Description

This is a part-time remote role for an After Hours Healthcare Support professional to work in the Eastern - America time zone. The role involves providing after-hours support to healthcare clients, handling patient inquiries, and addressing urgent issues. Responsibilities include answering calls, managing electronic communication, troubleshooting problems, and ensuring high-quality service delivery. The professional must document patient interactions accurately and escalate issues as necessary to On Call Providers.

8 Hour shifts may be in US Eastern between:

1. 5:00 PM to 8:00 AM Monday through Friday
2. 24 Hours Saturdays and Sundays
3. 40 Hours per week max

Qualifications

• Excellent oral and written communication skills
• Understanding of healthcare protocols and procedures
• Ability to work independently and manage time effectively
• Experience in customer support and problem-solving
• Familiarity with electronic health records (EHR) systems
• Strong computer skills, including proficiency in MS Office
• Empathy and patience when dealing with patients
• Ability to handle confidential and sensitive information securely
• Previous experience in a healthcare environment is beneficial
• Associate or Bachelor's degree in a related field is preferred

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

About Us

At Jiniaa , we pride ourselves on delivering exceptional staffing solutions for our clients, often in fast-paced and high-demand environments. Our reputation is built on reliability, responsiveness, and the ability to deliver the right people at the right time – even for the most challenging shifts.

We are seeking an After Hours Rostering Officer to join our team and ensure smooth staffing coverage during early mornings and late evenings.

About the Role

You will be responsible for managing rosters and responding to urgent shift changes outside of standard business hours. This role requires strong communication skills, quick thinking, and a solutions-focused mindset to ensure all shifts are covered.

Key Responsibilities:

• Coordinate and update rosters for staff across multiple locations
• Respond promptly to after-hours calls, texts, and emails regarding roster changes
• Fill vacant shifts quickly using available staff lists and contacts
• Maintain accurate and up-to-date scheduling records
• Liaise with clients and staff to confirm shift arrangements
• Escalate urgent matters to management as required

About You

• Previous rostering or scheduling experience (highly desirable)
• Strong organisational and time-management skills
• Excellent communication and interpersonal abilities
• Ability to work independently and make quick decisions under pressure
• Confident using rostering software or willing to learn
• Reliable and committed to covering the agreed hours

Hours

• Weekdays & Weekends :

• • 6:00 am – 10:00 am
• • 9:00 pm – 11:30 pm

• Flexibility to cover additional hours if required will be an advantage.

Why Join Us?

• Flexible, work-from-home opportunity
• Be part of a supportive and committed team
• Make a direct impact in ensuring quality service delivery for clients
• Opportunities for growth in a dynamic and expanding company

How to Apply:

If you're ready to take on a key role in our after-hours operations and thrive in a fast-paced environment, we'd love to hear from you.

Join the A-Team and experience the A-Life