112 Hours jobs in the Philippines
After-Hours Coordinator
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Job Description
Purpose of Position:
The role of After-Hours Coordinator is responsible for providing crucial support to both clients and Support Workers outside of regular business hours. This role ensures that clients receive their agreed roster of supports nationally by addressing any service gaps, concerns, or emergencies that arise after regular business hours. Additionally, they assist Support Workers with any issues or assistance they may need, ensuring seamless and continuous care for clients at all times.
Key Duties and Responsibilities:
Creating an environment of hope, dignity, health, happiness, comfort, and opportunity.
Act in a manner to ensure that interactions with all stakeholders (internal and external) are positive, productive, professional and in keeping with the Danny Met Sally values
Maintain privacy and confidentiality of employees, clients and participants
Promote career opportunities to attract high quality candidates
Uphold and deliver the Danny Met Sally purpose and philosophy to all prospective support workers
Ensure a positive candidate experience
Ensure clear communication with all clients, client service managers, coordinators and COO to ensure client requirements regarding experience, training and skillsets can be met through suitable onboarding of support workers
Cultures, Values & Team Membership
Act as a Danny Met Sally ambassador, and aim to enhance the company's reputation both internally and externally
Provide open, honest, and respectful feedback to the CEO, Board and senior leaders
Be a supportive and reliable team member
Effectively and appropriately manage conflict
Demonstrate a high level of interpersonal and communication skills
Demonstrate motivation and enthusiasm for your work and leaders
Integrity: Honest, Trustworthy and Respectful with devotion to our clients and the people around us.
Empathy: Understand every person's specific situation and environment, sharing the feelings of that person as if we were that person.
Creative: Being able to provide solutions "Think outside the square"
Inspire: Look for every opportunity to inspire and live the purpose.
Bold: Advocate for people's rights. Be confident, courageous, and accountable.
Mindfulness: Be attentive to the needs of your clients, they may not always have the voice to express these needs to you.
Daily Task
Coverage required Monday - Friday 5.00pm - 9.00am. Saturday and Sunday is 24 hours per day.
Ensure clients receive their scheduled supports by coordinating replacement support workers to provide reasonable coverage or adjusting rosters after hours, as needed.
Maintain detailed records of all after-hours interactions and actions taken to ensure continuity of care and accurate reporting
Prepare and submit after-hours reports detailing key events, actions taken, and any ongoing issues requiring follow-up during regular business hours
Provide real-time assistance to support workers who encounter challenges during their shifts, such as handling emergencies, clarifying instructions, or addressing safety
concernsCoordinate with on-call management or emergency services when situations require further escalation
Ensure that all actions taken during afterhours comply with Danny Met Sally policies, procedures, and relevant legislation
Attend weekly team meetings for continuity and understanding of the level of service provided and any updates to policies and procedures
Assist in the maintenance of the SharePoint environment, including site collections, sub-sites, lists, libraries, and content.
Fulfil other administrative duties as required by management and other departments as requested or required:
Professional Development
Demonstrate a high level of self-awareness and personal insight
Engage with coordinators and managers to develop and undertake personal development training
Demonstrate reflective practice and a willingness and ability to develop your practice
Administration
Complete and maintain internal and external documentation as requested
Use and manage organisational resources appropriately
Ensure employee compliance checks are up to date and required documentation is obtained and filed accordinglyEnsure all employee documentation are processed with confidentiality
Ongoing monitoring of quality and compliance
Ensure all documentation and information is stored securely and appropriately in a timely manner in the Shared Drive, Visicase, Elmo and other relevant channels. All compliance documentation to be updated annually or as required
Ensure Support Worker compliance is monitored and updated accordingly
Assist with internal auditing of client and support worker compliance
Organisational
Understand and adhere to organisational policies and procedures
Work in accordance with Danny Met Sally Code of Conduct and NDIS Code of Conduct at all times
Consistently demonstrate our values, vision and mission
Complete required organisational and employment reporting and documentation in a timely and accurate manner
Contribute to a safe and healthy workplace
Demonstrate problem solving where appropriate
Positively promote the employer in all interactions
Be welcoming, inclusive and respectfulf people from diverse groups and backgrounds
Workplace Health and Safety
Demonstrate personal commitment to maintaining a safe workplace at all times, including your own behaviours and practices
Abide by Danny Met Sally WHS policy and related policies and procedures and fulfil legislative requirements
Contribute to building and maintaining a culture that values effective and proactive workplace health and safety.
Report any health or safety hazards to management
Practice safe work habits and assist in maintaining a clean, tidy work area and a healthy and safe working environment
Role Requirements
General knowledge of NDIS systems and processes and ability to apply these within the Employer's culture, values and practices
Experience within the disability industry highly regarded
Minimum 2 years' experience in a Rostering Coordination role
Personal characteristics
Highly developed clear and effective communication skills, both verbal and written
Comfortable with working irregular hours and handling a wide variety of tasks, often with little notice or in unpredictable circumstances
Ability to manage multiple tasks, ensure accurate reporting, and pay attention to small details that could have significant impacts
A commitment to our values and the ability to demonstrate these in your work
Professional approach
Ability to understand and navigate complex stakeholder environments
Time management skills with the ability to multitask
Strong personal integrity
Ability to work autonomously
Customer service focused: committed to providing exceptional customer service across all channels - written, phone and face to face.
Certificates and/or qualifications
Relevant industry qualification or proof of enrolment in relevant field of study highly regarded
NDIS worker orientation module
Relevant state or national clearances
After-Hours Coordinator
Posted 4 days ago
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Job Description
the office runs smoothly by managing all aspects of the office after hours
Key Responsibilities:
• Respond to and manage staff related issues that arise out of
business hours.
• Respond to phone enquiries from staff members.
• Maintain internal systems with up to date and accurate information
• Provide support to staff with administrative tasks after hours.
• Support rostering issues that may arise, to ensure appropriate
staffing.
• Reviewing emails as received and triaging (forwarding to relevant staff
member, responding where appropriate)
• Compiling a list of emails to be actioned for review and discussion with
senior staff
• Embrace and Promote Company values.
Qualifications:
• A bachelor's degree in a relevant field, such as business
administration, quality management, or a related discipline
• Strong skills in the use of Office 365
• Willingness to perform work outside of standard office hours.
• Exceptional communication skills (written and verbal)
• Integrity, professionalism, and high level of resilience
• Ability to work flexibly, prioritize, work autonomously, and in a
team environment.
• Knowledge and understanding of rostering and scheduling
processes (desirable)
After-Hours Support
Posted 4 days ago
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Job Description
The Opportunity
This is a high-autonomy role perfect for someone who is reliable, resilient, and dedicated to providing exceptional staff support. If you have thrived in demanding shift-based environments like a BPO or call center, you have the foundational skills needed here. You will be the central point of contact during evening, weekend, and holiday shifts, handling everything from urgent staff inquiries to rostering support and critical email triage.
Key Responsibilities:
Staff Crisis Management: Promptly respond to and manage urgent staff-related issues that arise outside of standard business hours.
Communication Hub: Respond to all phone and email inquiries from staff members, providing solutions or effectively triaging issues to the relevant senior staff members.
System Integrity: Maintain and update internal systems to ensure information is always accurate and current.
Operational Support: Provide essential administrative assistance to staff during after-hours periods.
Rostering Assurance: Proactively support and resolve urgent rostering and scheduling issues to maintain appropriate staffing levels for critical services.
Reporting: Compile and organize a list of pending emails and issues for action and review by senior staff members the next business day.
Culture Champion: Fully embrace and promote company values and a professional image during all interactions.
What We're Looking For (Essential Requirements):
Education: A bachelor's degree in Business Administration, Quality Management, or a related discipline.
Software: Strong proficiency in Office 365 applications.
Availability: Clear willingness to perform work outside of standard office hours, including evening, weekend, and holiday shifts.
Communication: Exceptional communication skills (written and verbal) and the ability to articulate clearly under pressure.
Character: Proven integrity, professionalism, and a high level of resilience for shift work.
Work Style: Ability to work flexibly, prioritize urgent tasks autonomously, and collaborate effectively when needed.
Experience: Minimum 1 year of experience in administrative support, customer service, or office coordination roles.
Highly Desirable (Boost Your Application):
Industry Experience: Prior experience in a BPO (Business Process Outsourcing) or Call Center environment, particularly within the Healthcare or Disability Services sector.
Shift Work: Previous experience in after-hours or shift coordination roles.
Rostering Knowledge: Knowledge and understanding of rostering and scheduling processes.
How to Apply
If you are ready to take on a critical role where your reliability and ability to handle complexity directly contribute to the success of our services, apply today!
Remote Bookkeeper Philippine Hours
Posted today
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Job Description
We are a U.S.-based Virtual CFO firm dedicated to empowering thriving female entrepreneurs who want to elevate their business and focus on the bigger picture. Our services include virtual CFO support, executive accounting, tax preparation, and strategic tax planning.
ABOUT YOU:
Accounting, reporting, and reconciliation are your jams You start each day with a cup of coffee, ready to dive into updating multiple QuickBooks Online accounts. You take pride in managing the vital daily transactions for our clients, ensuring accuracy and efficiency.
Your minimum requirements:
- A Bachelor's degree is required in Finance, Accounting, or a related field with at least 2 years of relevant Accounting Education (BS Accountancy, Accounting Technology, or any courses in finance and business with relevant accounting education).
- 1+ years of experience in Accounting & Bookkeeping
- Preferably with intermediate to advanced working knowledge of spreadsheet and word processing platforms (Excel, Google Sheets--including pivots, nested functions charts, etc.)
- It would be a plus if you have experience in Quickbooks Online, Xero or any accounting softwares.
Let's take a look at your Perks:
- Exceptional base salary
- Work anywhere with flexible Philippine working hours
- We have 15 days of paid time off after your first 6 months with us
- After your first year, it gets better We have health and wellness benefits and unlimited paid time off that includes vacation, personal and sick days.
- Plus paid Philippine holidays.
Flexible Hours – Financial Advisor
Posted today
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Job Description
As a Part-Time Financial Advisor, you will:
- Provide clients with sound financial advice tailored to their needs
- Assess financial situations and recommend suitable solutions (insurance, investments, savings, retirement planning, etc.)
- Build and maintain strong client relationships through regular communication
- Meet achievable performance targets
- Participate in training, workshops, and mentorship programs
- Enjoy a flexible work schedule—work when it suits you
After Hours Rostering Officer
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Job Description
About Us
At Jiniaa, we pride ourselves on delivering exceptional staffing solutions for our clients, often in fast-paced and high-demand environments. Our reputation is built on reliability, responsiveness, and the ability to deliver the right people at the right time – even for the most challenging shifts.
We are seeking an After Hours Rostering Officer to join our team and ensure smooth staffing coverage during early mornings and late evenings.
About the Role
You will be responsible for managing rosters and responding to urgent shift changes outside of standard business hours. This role requires strong communication skills, quick thinking, and a solutions-focused mindset to ensure all shifts are covered.
Key Responsibilities:
- Coordinate and update rosters for staff across multiple locations
- Respond promptly to after-hours calls, texts, and emails regarding roster changes
- Fill vacant shifts quickly using available staff lists and contacts
- Maintain accurate and up-to-date scheduling records
- Liaise with clients and staff to confirm shift arrangements
- Escalate urgent matters to management as required
About You
- Previous rostering or scheduling experience (highly desirable)
- Strong organisational and time-management skills
- Excellent communication and interpersonal abilities
- Ability to work independently and make quick decisions under pressure
- Confident using rostering software or willing to learn
- Reliable and committed to covering the agreed hours
Hours
Weekdays & Weekends:
6:00 am – 10:00 am
9:00 pm – 11:30 pm
Flexibility to cover additional hours if required will be an advantage.
Why Join Us?
- Flexible, work-from-home opportunity
- Be part of a supportive and committed team
- Make a direct impact in ensuring quality service delivery for clients
- Opportunities for growth in a dynamic and expanding company
How to Apply:
If you're ready to take on a key role in our after-hours operations and thrive in a fast-paced environment, we'd love to hear from you.
After Hours Healthcare Support
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Company Description
At HG BPO Services, we are more than just an outsourcing provider—we are your strategic partner in efficiency, innovation, and customer excellence. We work with businesses to redefine operations—efficient, streamlined, and future-ready. Our focus on high-quality service and client satisfaction makes us a trusted partner in various industries. We provide comprehensive outsourced solutions that drive business success.
Role Description
This is a part-time remote role for an After Hours Healthcare Support professional to work in the Eastern - America time zone. The role involves providing after-hours support to healthcare clients, handling patient inquiries, and addressing urgent issues. Responsibilities include answering calls, managing electronic communication, troubleshooting problems, and ensuring high-quality service delivery. The professional must document patient interactions accurately and escalate issues as necessary to On Call Providers.
8 Hour shifts may be in US Eastern between:
- 5:00 PM to 8:00 AM Monday through Friday
- 24 Hours Saturdays and Sundays
- 40 Hours per week max
Qualifications
- Excellent oral and written communication skills
- Understanding of healthcare protocols and procedures
- Ability to work independently and manage time effectively
- Experience in customer support and problem-solving
- Familiarity with electronic health records (EHR) systems
- Strong computer skills, including proficiency in MS Office
- Empathy and patience when dealing with patients
- Ability to handle confidential and sensitive information securely
- Previous experience in a healthcare environment is beneficial
- Associate or Bachelor's degree in a related field is preferred
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Get hired in 24 hours
Posted today
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We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.Job Responsibilities:
- Quickly respond to customer inquiries through phone, chat, or email.
- Familiar with shopping platforms such as Amazon, eBay, Lazada, Rakuten, and others.
- Monitor shipments and provide customers with delivery status updates.
- Handle returns, exchanges, and refunds in accordance with company policies.
- Assist with basic issues, including account login difficulties, payment errors, and navigation concerns.
- Accurately record customer interactions and updates in the CRM system.
Why Join Us?
- Competitive Salary – Up to 28K
- Exciting 30K Sign-On Bonus
- Flexible shifts – Day, Night, and Graveyard
- Options for Voice and Non-Voice Accounts
- Opportunities in Local and International Accounts
URGENT HIRING Apply today and get hired immediately
Job Types: Full-time, Permanent
Pay: Up to Php28,000.00 per month
Benefits:
- Additional leave
- Free parking
- Health insurance
- On-site parking
- Paid training
- Pay raise
Work Location: In person
Get hired in 24 hours
Posted today
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Job Description
Are you thrilled about delivering outstanding customer service? We're looking for a vibrant Call Center Agent to join our team in Metro Manila
If you're a high school graduate (old curriculum) and excited to work onsite, this opportunity is for you
Your Key Responsibilities
- Respond to customer questions and offer precise details about products, services, and promotions.
- Assess customer needs and suggest suitable products or services to fulfill them.
- Oversee and maintain customer accounts to uncover potential sales opportunities or enhancements.
- Review sales data to spot trends, opportunities, and areas for growth.
Perks You'll Enjoy
- Competitive salary
- HMO on Day 1
- One-day hiring process
- Flexible shifts: Day, Night, and Graveyard
- Voice and Non-voice accounts available
Job Types: Full-time, Permanent
Pay: Php17, Php21,000.00 per month
Benefits:
- Additional leave
- Free parking
- Health insurance
- On-site parking
- Paid training
- Pay raise
Work Location: In person
After Hours Customer Service Representative
Posted today
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Job Description
Salary:
$1600
Schedule:
5pm-12am est
About Our Client
A rapidly growing premium brand built on craftsmanship, integrity, and unmatched customer experience. Our commitment doesnt stop when the office closeswe believe customers deserve support anytime they need it. Were seeking a reliable and resourceful
Afterhours Customer Service Representative
to ensure every customer interaction reflects our high standards.
Role Overview:
As an After hours Customer Service Representative, you will be the first point of contact for customers outside of regular business hours. Your primary responsibilities will include responding to customer email inquiries, assisting with order-related issues, and ensuring every customer leaves the interaction feeling valued and taken care of.
Key Responsibilities:
- Respond promptly and professionally to customer emails through
RichPanel
. - Assist with
general product inquiries
(features, specifications, availability, etc.). - Handle
order-related issues
including refunds, exchanges, returns, order status updates, and shipping concerns. - Use
ShipStation
to input and edit order information, including shipping adjustments. - Use
Shopify
to manage orders, process refunds, update customer information, and ensure accuracy. - Troubleshoot customer issues with empathy, patience, and problem-solving skills.
- Document and escalate unusual cases or trends for follow-up by the daytime support team.
- Maintain PROOFs high standard of customer care by ensuring every email is clear, professional, and aligned with our brands voice.
Qualifications:
- Previous experience in
customer service, ecommerce support, or order management
preferred. - Proficiency with:
Shopify
(order management, refunds, updates) - ShipStation
(shipping edits, order adjustments) - RichPanel
(email/customer service platform) - Strong written communication skills; able to convey solutions clearly and empathetically.
- Excellent organizational skills and attention to detail.
- Ability to work independently and manage time effectively during after hours shifts.
- Comfort working in a fast-paced, rapidly growing environment.
What we are looking for:
- A dependable team player who thrives in
independent, after hours work
. - Someone who genuinely cares about delivering
world-class customer experiences
. - Tech-savvy and adaptable, able to quickly learn and navigate new systems.
- A problem-solver who takes ownership of issues until resolution.