5,109 Hotel Services jobs in the Philippines

POSITION SUMMARY:

Manager, Hotel Revenue Management maximizes hotel revenue through room inventory management, positioning, and rate controls. He/She also oversees the profitability, effectivity and overall performance of Premium Mass marketing programs including the Sales Incentive scheme. He/She leads a team in support of these objectives.

Job Responsibilities:

1. Manages room inventory proactively across all sales channels and platforms and coordinates with stakeholders to ensure hotel occupancy and revenue are optimized.

2. Ensures that the sales incentive scheme and its supporting policies are fair and motivate and reward high performers properly.

3. Monitors and understands the competitive landscape and market dynamics, adjusting company strategies when necessary.

4. Manages and directs analysts to drive business intelligence or analytics projects and translates data into insights and insights into actions.

5. Ensures Data Mart's completeness and cleanliness.

6. Sets performance objectives, targets and budgeted expenditure and identifies training needs as required.

7. Manages, mentors, and leads the team with efficient deployment of resources and reviews workflow to ensure resources are utilized in an effective manner.

8. Recommends and/or executes management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.

9. Performs any other projects or tasks as assigned by the Director, Strategic Marketing

KEY PERFORMANCE INDICATORS:

1. Annual revenue and EBITDA for gaming and hotel

2. Improvement in hotel revenue and in the effectiveness of the sales incentive scheme

3. Timely completion of delegated tasks with accuracy

4. High commitment in delivering and improving customer service, internally or externally

QUALIFICATIONS

I. Experience

1. Preferably 5 years of experience in the field of Yield/Revenue Management and Analytics with at least 3 years in a managerial position; Marketing and operations experience in the gaming or hospitality industry is an advantage.

2. Proven track record in highly numerate and analytical roles

II. Education

Tertiary qualifications in mathematics, statistics, economics, actuarial science, or marketing

III. Skills / Competencies

1. English language skills are mandatory.

2. Knowledge of the Opera Property Management System is critical.

3. Highly proficient in SAS e-Guide and SAS programming

4. Highly proficient in MS Word, Excel & Power Point

5. Comprehension of data structure of various systems downloads, integrations, and processes

6. Knowledge in Casino Mathematics is an added advantage.

7. Good interpersonal and communication skills

IV. Other Attributes

1. Adheres to and supports the Company's Vision & Values

2. Motivates others to achieve business objectives and common goals and working as a team.

3. Aligns the plans of individual business units and functions with the overall strategic direction and positioning of the Company.

4. Achieves agreed objectives and accepts accountability for results.

REQ12770 Manager, Hotel Revenue Management (Open)

Position Summary
Manager, Hotel Revenue Management maximizes hotel revenue through room inventory management, positioning, and rate controls. He/She also oversees the profitability, effectivity and overall performance of Premium Mass marketing programs including the Sales Incentive scheme. He/She leads a team in support of these objectives.

Primary Responsibilities

• Manages room inventory proactively across all sales channels and platforms and coordinates with stakeholders to ensure hotel occupancy and revenue are optimized.
• Ensures that the sales incentive scheme and its supporting policies are fair and motivate and reward high performers properly.
• Monitors and understands the competitive landscape and market dynamics, adjusting company strategies when necessary.
• Manages and directs analysts to drive business intelligence or analytics projects and translates data into insights and insights into actions.
• Ensures Data Mart's completeness and cleanliness.
• Sets performance objectives, targets and budgeted expenditure and identifies training needs as required.
• Manages, mentors, and leads the team with efficient deployment of resources and reviews workflow to ensure resources are utilized in an effective manner.
• Recommends and/or executes management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.
• Performs any other projects or tasks as assigned by the Director, Strategic Marketing

Key Performance Indicators

• Annual revenue and EBITDA for gaming and hotel
• Improvement in hotel revenue and in the effectiveness of the sales incentive scheme
• Timely completion of delegated tasks with accuracy
• High commitment in delivering and improving customer service, internally or externally

I. Experience

• Preferably 5 years of experience in the field of Yield/Revenue Management and Analytics with at least 3 years in a managerial position; Marketing and operations experience in the gaming or hospitality industry is an advantage.
• Proven track record in highly numerate and analytical roles

II. Education

Tertiary qualifications in mathematics, statistics, economics, actuarial science, or marketing

III. Skills / Competencies

• English language skills are mandatory.
• Knowledge of the Opera Property Management System is critical.
• Highly proficient in SAS e-Guide and SAS programming
• Highly proficient in MS Word, Excel & Power Point
• Comprehension of data structure of various systems downloads, integrations, and processes
• Knowledge in Casino Mathematics is an added advantage.
• Good interpersonal and communication skills

IV. Other Attributes

• Adheres to and supports the Company's Vision & Values
• Motivates others to achieve business objectives and common goals and working as a team.
• Aligns the plans of individual business units and functions with the overall strategic direction and positioning of the Company.
• Achieves agreed objectives and accepts accountability for results.

We are seeking a passionate and experienced hospitality professional to educate the next generation of industry leaders. The ideal candidate will be responsible for delivering both theoretical knowledge and practical, hands-on skills in hotel operations, restaurant services, food and beverage management, and guest relations. This role requires a blend of industry expertise and teaching prowess to prepare students for national certifications and successful careers in the global hospitality industry.

Key Responsibilities

1. Instruction and Training:

• Deliver engaging and effective lessons in specialized subjects such as:
• Food and Beverage Services (FBS)
• Front Office Services
• Housekeeping
• Tourism Promotion Services
• Cookery / Culinary Arts (NC II)
• Conduct practical, hands-on training in simulated lab environments (e.g., mock hotel room, restaurant, front office desk).
• Develop and implement lesson plans, instructional materials, and performance tasks aligned with the TESDA Training Regulations and the institution's curriculum.
• Utilize a variety of teaching methods to accommodate different learning styles.

2. Assessment and Evaluation:

• Administer both written and practical examinations to assess student competency in line with TESDA Competency-Based Assessment.
• Provide timely and constructive feedback on student performance, including skill demonstrations and portfolio development.
• Maintain accurate and complete student records, including grades, attendance, and competency achievement charts.

3. Student Development and Mentorship:

• Mentor and advise students on academic progress, career opportunities, and ethical professional conduct.
• Supervise and coach students for skills competitions (e.g., Skills Olympics).
• Facilitate and monitor the On-the-Job Training (OJT) or work immersion program for students, including coordinating with industry partners.

4. Laboratory and Resource Management:

• Manage the training facilities, including the commercial kitchen, mock bar, restaurant, front office lab, and housekeeping lab.
• Ensure the proper maintenance, inventory, and safe use of all equipment, tools, and supplies.
• Enforce strict adherence to safety, sanitation, and hygiene protocols (OSHC standards) at all times.

5. Institutional and Community Service:

• Participate in curriculum development, program review, and accreditation activities.
• Attend faculty meetings, professional development workshops, and parent-teacher conferences.
• Build and maintain strong relationships with industry partners for guest lectures, tours, and student placement.
• Participate in community outreach programs related to the hospitality field.

Job Type: Full-time

Language:

• English (Preferred)

Work Location: In person

Job Type: Full-time

Shift Schedule: Monday - Friday, 6:00 AM - 3:00 PM Philippines time

Work Location: Fully-remote (Work-from-Home)

Join Feedwell - Sydney's Leading Fresh Food Catering Company

At Feedwell, we fuel Australia's top teams with fresh, vibrant, and nourishing food - from daily catering to large-scale events. Our clients include global brands like Google, Amazon, Louis Vuitton, and TikTok.

We're on the lookout for a customer-focused, detail-oriented representative based in the Philippines to join our expanding team. In this role, you'll be the first point of contact for our valued clients—helping them place orders, explore our catering menus, and ensuring they receive exactly what they need, every time.

What You'll Be Doing

• Answer customer calls and emails during Australian business hours
• Guide clients through our food catering options and recommend suitable menus
• Accurately place and modify orders using our internal system
• Resolve customer queries and concerns with professionalism and a positive, solutions-focused approach.
• Liaise with our operations team in Sydney to ensure smooth and timely deliveries.
• Maintain up-to-date client records while following internal processes.

Why You'll Love Working With Us

• 100% Remote – Work from the comfort of your home in the Philippines
• Day Shift Only – Enjoy a stable schedule aligned with Australian business hours
• Supportive Team Environment – Be part of a collaborative, growth-focused culture
• Your Voice Matters – We welcome ideas and encourage continuous improvement
• Government-Mandated Benefits Covered – SSS, PhilHealth, Pag-Ibig and Income Tax (upon completion of a 4-week trial period)
• HMO Coverage - Available after 3 months of successful employment.

What We're Looking For:

To be successful in this role, you will ideally have:

• Excellent spoken and written English communication skills
• At least 2 years of experience in customer services, supporting Australian accounts—either in a call center setting or remotely.
• At least 2 years of experience supporting food service-related accounts or clients, in a call center or remote work environment.
• Strong interpersonal skills and confidence in guiding customers through decisions and available options.
• The ability to remain focused, friendly, and efficient—especially during high-volume periods.
• A proactive, tech-savvy mindset and the ability to work independently with minimal supervision.
• Proficiency in Google Workspace (Gmail, Docs, Sheets, etc.)

Is This Role Right For You?

• You have 2-3 years of experience in the BPO industry and are looking to transition into a long-term work-from-home arrangement.
• You're currently working remotely on a night shift and are seeking a permanent day shift schedule.
• You already have a dedicated home office set-up, including a reliable desktop or laptop, noise-cancelling headset, and a webcam for virtual meetings.
• You have a stable internet connection with a minimum speed of 50 Mbps

This role may not align with your goal if:

• You have over 3 years of experience in the BPO industry or remote client support and are currently seeking a supervisory or leadership role.
• You're specifically looking for a non-voice, back-office, or offline-focused role.

How to Apply:

We're looking for a service-oriented professional who thrives on meaningful conversations—not just reading from a script. If you're passionate about helping people, quick to solve problems, and committed to creating memorable experiences, we'd love to hear from you

About the role

Clu Forwarding is seeking a talented and driven Customer Service professional to join our team in Cebu City, Cebu. This full-time role will allow you to make a real impact within our growing organisation, without the need for prior BPO experience. You will be the first point of contact for our valued customers, delivering exceptional service and support.

What you'll be doing

1. Responding to customer enquiries and requests via phone, email, and chat channels
2. Resolving customer issues in a timely and efficient manner
3. Providing accurate information and guidance to customers
4. Identifying opportunities to improve customer experience and recommend solutions
5. Maintaining detailed records and documentation of customer interactions
6. Collaborating with cross-functional teams to ensure seamless customer service

What we're looking for

1. Strong communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
2. Excellent problem-solving and critical thinking abilities to effectively address customer concerns
3. Commitment to delivering exceptional customer service and a genuine desire to help others
4. Ability to remain calm and composed under pressure
5. Familiarity with customer service software and technology, or a willingness to learn
6. High school diploma or equivalent

What we offer

At Clu Forwarding, we are committed to fostering a supportive and inclusive work environment. We offer a competitive salary, opportunities for career advancement, and a range of benefits to support your overall well-being. Our goal is to help you thrive and reach your full potential.

About us

Apply now to become our next Customer Service superstar

Job Qualifications:

• Bachelor's degree in Business Administration, Marketing, Communications, or any related field (undergraduates may be considered with relevant experience).
• At least 1–2 years of experience in customer service, client relations, or a similar role (fresh graduates with strong communication skills are welcome to apply).
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to handle customer concerns in a professional and timely manner.
• Proficient in MS Office applications (Word, Excel, Outlook) and comfortable using CRM or other customer service software.
• Must be customer-oriented, patient, and able to work well under pressure.
• With strong interpersonal skills, positive attitude, and a team player.
• Willing to work on shifting schedules, weekends, and holidays as needed.

Job Type: Full-time

Work Location: In person

Expected Start Date: 10/07/2025

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn , X , YouTube , and Facebook .

Inviting applications for the role of Process Developer, Customer Service

In this role, you will support customers in English via calls and emails.

Responsibilities

• Receive and respond to customer calls, emails and chats; capture and verify required information
• Support customer enquiries with empathy regarding financial products and services in an efficient and timely manner
• Resolve customer issues and concerns in a professional and efficient manner
• Maintain accurate records of customer interactions and resolutions
• Effectively communicate solutions and recommendations to clients
• Stay up to date with product and service offerings to provide accurate information to customers
• Meet or exceed established performance metrics, such as response time and customer satisfaction
• Meet or exceed quality assurance targets
• Effective Client Account Management to drive client advocacy

Qualifications we seek in you

Minimum Qualifications

• High School or Senior High School Graduate
• customer service experience, preferably in financial services
• Strong written and verbal communication skills
• Strong numeracy and problem-solving skills
• Ability to work in a fast-paced environment and handle a high volume of customer inquiries
• Strong attention to detail and ability to maintain accurate records. - Positive and professional attitude

Open to flexible schedule, including evenings and weekends

• Communication (written / insights synthesis and reporting in a presentation)
• Decision making / critical thinking.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.