17 Hotel Operations jobs in the Philippines
Hotel Operations Assistant(Urgent Hiring)
Marikina, National Capital Region
Xentro Malls
Posted today
Job Viewed
Job Description
**JOB DESCRIPTION**:
- Provides support to the Hotel Manager in performing Business operations duties.
- Perform General administrative and clerical duties.
- Updates internal operations procedure document
- Reconcile payments and receipts to various parties
- Manage all office orders on a regular basis
- Maintain logs and spreadsheets for all office activities
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of HRM/Tourism, Business Administration or equivalent.
- Hast the experience in dealing with guest complaints would be advantage
- At least 1 year of working experience in the related field. Fresh Graduate with good internship exposure in admin/operation function and is willing to be train are encourage to apply.
- Has a good communication skills both written and oral
- Excellent customer service skills
- Must be attentive and has a sense of urgency
- Hardworking and responsible
- Keen to details and has the ability to manage multiple responsibilities
- Proficient in using MS Application (Word, Excel and PPT) and standard office equipment
- Amenable to work at head office, Sto. Niño, Marikina City.
- Provides support to the Hotel Manager in performing Business operations duties.
- Perform General administrative and clerical duties.
- Updates internal operations procedure document
- Reconcile payments and receipts to various parties
- Manage all office orders on a regular basis
- Maintain logs and spreadsheets for all office activities
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of HRM/Tourism, Business Administration or equivalent.
- Hast the experience in dealing with guest complaints would be advantage
- At least 1 year of working experience in the related field. Fresh Graduate with good internship exposure in admin/operation function and is willing to be train are encourage to apply.
- Has a good communication skills both written and oral
- Excellent customer service skills
- Must be attentive and has a sense of urgency
- Hardworking and responsible
- Keen to details and has the ability to manage multiple responsibilities
- Proficient in using MS Application (Word, Excel and PPT) and standard office equipment
- Amenable to work at head office, Sto. Niño, Marikina City.
This advertiser has chosen not to accept applicants from your region.
0
Hotel Operations Assistant(Urgent Hiring)
Marikina, National Capital Region
Xentro Malls
Posted today
Job Viewed
Job Description
**JOB DESCRIPTION**:
- Provides support to the Hotel Manager in performing Business operations duties.
- Perform General administrative and clerical duties.
- Updates internal operations procedure document
- Reconcile payments and receipts to various parties
- Manage all office orders on a regular basis
- Maintain logs and spreadsheets for all office activities
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of HRM/Tourism, Business Administration or equivalent.
- Hast the experience in dealing with guest complaints would be advantage
- At least 1 year of working experience in the related field. Fresh Graduate with good internship exposure in admin/operation function and is willing to be train are encourage to apply.
- Has a good communication skills both written and oral
- Excellent customer service skills
- Must be attentive and has a sense of urgency
- Hardworking and responsible
- Keen to details and has the ability to manage multiple responsibilities
- Proficient in using MS Application (Word, Excel and PPT) and standard office equipment
- Amenable to work at head office, Sto. Niño, Marikina City.
- Provides support to the Hotel Manager in performing Business operations duties.
- Perform General administrative and clerical duties.
- Updates internal operations procedure document
- Reconcile payments and receipts to various parties
- Manage all office orders on a regular basis
- Maintain logs and spreadsheets for all office activities
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of HRM/Tourism, Business Administration or equivalent.
- Hast the experience in dealing with guest complaints would be advantage
- At least 1 year of working experience in the related field. Fresh Graduate with good internship exposure in admin/operation function and is willing to be train are encourage to apply.
- Has a good communication skills both written and oral
- Excellent customer service skills
- Must be attentive and has a sense of urgency
- Hardworking and responsible
- Keen to details and has the ability to manage multiple responsibilities
- Proficient in using MS Application (Word, Excel and PPT) and standard office equipment
- Amenable to work at head office, Sto. Niño, Marikina City.
This advertiser has chosen not to accept applicants from your region.
1
Hotel Operations Assistant(Urgent Hiring)
Marikina, National Capital Region
Xentro Malls
Posted today
Job Viewed
Job Description
**JOB DESCRIPTION**:
- Provides support to the Hotel Manager in performing Business operations duties.
- Perform General administrative and clerical duties.
- Updates internal operations procedure document
- Reconcile payments and receipts to various parties
- Manage all office orders on a regular basis
- Maintain logs and spreadsheets for all office activities
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of HRM/Tourism, Business Administration or equivalent.
- Hast the experience in dealing with guest complaints would be advantage
- At least 1 year of working experience in the related field. Fresh Graduate with good internship exposure in admin/operation function and is willing to be train are encourage to apply.
- Has a good communication skills both written and oral
- Excellent customer service skills
- Must be attentive and has a sense of urgency
- Hardworking and responsible
- Keen to details and has the ability to manage multiple responsibilities
- Proficient in using MS Application (Word, Excel and PPT) and standard office equipment
- Amenable to work at head office, Sto. Niño, Marikina City.
- Provides support to the Hotel Manager in performing Business operations duties.
- Perform General administrative and clerical duties.
- Updates internal operations procedure document
- Reconcile payments and receipts to various parties
- Manage all office orders on a regular basis
- Maintain logs and spreadsheets for all office activities
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of HRM/Tourism, Business Administration or equivalent.
- Hast the experience in dealing with guest complaints would be advantage
- At least 1 year of working experience in the related field. Fresh Graduate with good internship exposure in admin/operation function and is willing to be train are encourage to apply.
- Has a good communication skills both written and oral
- Excellent customer service skills
- Must be attentive and has a sense of urgency
- Hardworking and responsible
- Keen to details and has the ability to manage multiple responsibilities
- Proficient in using MS Application (Word, Excel and PPT) and standard office equipment
- Amenable to work at head office, Sto. Niño, Marikina City.
This advertiser has chosen not to accept applicants from your region.
2
Hotel Operations Assistant(Urgent Hiring)
Marikina, National Capital Region
Xentro Malls
Posted today
Job Viewed
Job Description
**JOB DESCRIPTION**:
- Provides support to the Hotel Manager in performing Business operations duties.
- Perform General administrative and clerical duties.
- Updates internal operations procedure document
- Reconcile payments and receipts to various parties
- Manage all office orders on a regular basis
- Maintain logs and spreadsheets for all office activities
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of HRM/Tourism, Business Administration or equivalent.
- Hast the experience in dealing with guest complaints would be advantage
- At least 1 year of working experience in the related field. Fresh Graduate with good internship exposure in admin/operation function and is willing to be train are encourage to apply.
- Has a good communication skills both written and oral
- Excellent customer service skills
- Must be attentive and has a sense of urgency
- Hardworking and responsible
- Keen to details and has the ability to manage multiple responsibilities
- Proficient in using MS Application (Word, Excel and PPT) and standard office equipment
- Amenable to work at head office, Sto. Niño, Marikina City.
- Provides support to the Hotel Manager in performing Business operations duties.
- Perform General administrative and clerical duties.
- Updates internal operations procedure document
- Reconcile payments and receipts to various parties
- Manage all office orders on a regular basis
- Maintain logs and spreadsheets for all office activities
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of HRM/Tourism, Business Administration or equivalent.
- Hast the experience in dealing with guest complaints would be advantage
- At least 1 year of working experience in the related field. Fresh Graduate with good internship exposure in admin/operation function and is willing to be train are encourage to apply.
- Has a good communication skills both written and oral
- Excellent customer service skills
- Must be attentive and has a sense of urgency
- Hardworking and responsible
- Keen to details and has the ability to manage multiple responsibilities
- Proficient in using MS Application (Word, Excel and PPT) and standard office equipment
- Amenable to work at head office, Sto. Niño, Marikina City.
This advertiser has chosen not to accept applicants from your region.
3
Hotel Operations Assistant(Urgent Hiring)
Marikina, National Capital Region
Xentro Malls
Posted today
Job Viewed
Job Description
**JOB DESCRIPTION**:
- Provides support to the Hotel Manager in performing Business operations duties.
- Perform General administrative and clerical duties.
- Updates internal operations procedure document
- Reconcile payments and receipts to various parties
- Manage all office orders on a regular basis
- Maintain logs and spreadsheets for all office activities
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of HRM/Tourism, Business Administration or equivalent.
- Hast the experience in dealing with guest complaints would be advantage
- At least 1 year of working experience in the related field. Fresh Graduate with good internship exposure in admin/operation function and is willing to be train are encourage to apply.
- Has a good communication skills both written and oral
- Excellent customer service skills
- Must be attentive and has a sense of urgency
- Hardworking and responsible
- Keen to details and has the ability to manage multiple responsibilities
- Proficient in using MS Application (Word, Excel and PPT) and standard office equipment
- Amenable to work at head office, Sto. Niño, Marikina City.
- Provides support to the Hotel Manager in performing Business operations duties.
- Perform General administrative and clerical duties.
- Updates internal operations procedure document
- Reconcile payments and receipts to various parties
- Manage all office orders on a regular basis
- Maintain logs and spreadsheets for all office activities
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of HRM/Tourism, Business Administration or equivalent.
- Hast the experience in dealing with guest complaints would be advantage
- At least 1 year of working experience in the related field. Fresh Graduate with good internship exposure in admin/operation function and is willing to be train are encourage to apply.
- Has a good communication skills both written and oral
- Excellent customer service skills
- Must be attentive and has a sense of urgency
- Hardworking and responsible
- Keen to details and has the ability to manage multiple responsibilities
- Proficient in using MS Application (Word, Excel and PPT) and standard office equipment
- Amenable to work at head office, Sto. Niño, Marikina City.
This advertiser has chosen not to accept applicants from your region.
4
Hotel Operations Assistant(Urgent Hiring)
Marikina, National Capital Region
Xentro Malls
Posted today
Job Viewed
Job Description
**JOB DESCRIPTION**:
- Provides support to the Hotel Manager in performing Business operations duties.
- Perform General administrative and clerical duties.
- Updates internal operations procedure document
- Reconcile payments and receipts to various parties
- Manage all office orders on a regular basis
- Maintain logs and spreadsheets for all office activities
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of HRM/Tourism, Business Administration or equivalent.
- Hast the experience in dealing with guest complaints would be advantage
- At least 1 year of working experience in the related field. Fresh Graduate with good internship exposure in admin/operation function and is willing to be train are encourage to apply.
- Has a good communication skills both written and oral
- Excellent customer service skills
- Must be attentive and has a sense of urgency
- Hardworking and responsible
- Keen to details and has the ability to manage multiple responsibilities
- Proficient in using MS Application (Word, Excel and PPT) and standard office equipment
- Amenable to work at head office, Sto. Niño, Marikina City.
- Provides support to the Hotel Manager in performing Business operations duties.
- Perform General administrative and clerical duties.
- Updates internal operations procedure document
- Reconcile payments and receipts to various parties
- Manage all office orders on a regular basis
- Maintain logs and spreadsheets for all office activities
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of HRM/Tourism, Business Administration or equivalent.
- Hast the experience in dealing with guest complaints would be advantage
- At least 1 year of working experience in the related field. Fresh Graduate with good internship exposure in admin/operation function and is willing to be train are encourage to apply.
- Has a good communication skills both written and oral
- Excellent customer service skills
- Must be attentive and has a sense of urgency
- Hardworking and responsible
- Keen to details and has the ability to manage multiple responsibilities
- Proficient in using MS Application (Word, Excel and PPT) and standard office equipment
- Amenable to work at head office, Sto. Niño, Marikina City.
This advertiser has chosen not to accept applicants from your region.
5
Hotel Operations Assistant(Urgent Hiring)
Marikina, National Capital Region
Xentro Malls
Posted today
Job Viewed
Job Description
**JOB DESCRIPTION**:
- Provides support to the Hotel Manager in performing Business operations duties.
- Perform General administrative and clerical duties.
- Updates internal operations procedure document
- Reconcile payments and receipts to various parties
- Manage all office orders on a regular basis
- Maintain logs and spreadsheets for all office activities
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of HRM/Tourism, Business Administration or equivalent.
- Hast the experience in dealing with guest complaints would be advantage
- At least 1 year of working experience in the related field. Fresh Graduate with good internship exposure in admin/operation function and is willing to be train are encourage to apply.
- Has a good communication skills both written and oral
- Excellent customer service skills
- Must be attentive and has a sense of urgency
- Hardworking and responsible
- Keen to details and has the ability to manage multiple responsibilities
- Proficient in using MS Application (Word, Excel and PPT) and standard office equipment
- Amenable to work at head office, Sto. Niño, Marikina City.
- Provides support to the Hotel Manager in performing Business operations duties.
- Perform General administrative and clerical duties.
- Updates internal operations procedure document
- Reconcile payments and receipts to various parties
- Manage all office orders on a regular basis
- Maintain logs and spreadsheets for all office activities
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of HRM/Tourism, Business Administration or equivalent.
- Hast the experience in dealing with guest complaints would be advantage
- At least 1 year of working experience in the related field. Fresh Graduate with good internship exposure in admin/operation function and is willing to be train are encourage to apply.
- Has a good communication skills both written and oral
- Excellent customer service skills
- Must be attentive and has a sense of urgency
- Hardworking and responsible
- Keen to details and has the ability to manage multiple responsibilities
- Proficient in using MS Application (Word, Excel and PPT) and standard office equipment
- Amenable to work at head office, Sto. Niño, Marikina City.
This advertiser has chosen not to accept applicants from your region.
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6
Front Office Intern
Cebu, Cebu
Marriott
Posted 14 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Management Development Programs/Interns
**Location** Fairfield by Marriott Cebu Mandaue City, A.C. Cortes Avenue, Cebu, Philippines, Philippines, 6014VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**HOTEL DESCRIPTION**
The 142-key Fairfield by Marriott Cebu Mandaue City is the first internationally branded hotel to enter the Mandaue market. The hotel offers a 60-seater restaurant, and has 3 event spaces with a total event space of 320 SQ M. The site is situated along A.C. Cortes Avenue in Mandaue City and is less than 20 minutes' drive from Mactan-Cebu International Airport.
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey!
To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
marriotthotelinternship
**PREFERRED QUALIFICATIONS**
Education: College Level / Undergraduate degree in Hospitality Management/Tourism Management.
Related Work Experience: No work experience.
License or Certification: None.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Management Development Programs/Interns
**Location** Fairfield by Marriott Cebu Mandaue City, A.C. Cortes Avenue, Cebu, Philippines, Philippines, 6014VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**HOTEL DESCRIPTION**
The 142-key Fairfield by Marriott Cebu Mandaue City is the first internationally branded hotel to enter the Mandaue market. The hotel offers a 60-seater restaurant, and has 3 event spaces with a total event space of 320 SQ M. The site is situated along A.C. Cortes Avenue in Mandaue City and is less than 20 minutes' drive from Mactan-Cebu International Airport.
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey!
To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
marriotthotelinternship
**PREFERRED QUALIFICATIONS**
Education: College Level / Undergraduate degree in Hospitality Management/Tourism Management.
Related Work Experience: No work experience.
License or Certification: None.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
7
FRONT OFFICE MANAGER
IHG
Posted 17 days ago
Job Viewed
Job Description
Our guests' memorable experiences have to start somewhere. So why not with you? We're looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
● Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
● Engaging with guests to build personal relationships and remedy any complaints
● Conducting regular front office inspections to ensure we're making the right first impression
● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
● Training team members on PBX procedures and taking the lead during an emergency or crisis
● Reporting into the Director of Rooms you'll manage a team of front desk employees across several specialisms.
What We need from you:
● Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration
● 3 years of Front Office/Guest Service experience including management experience
● Must speak fluent English
● Other languages preferred
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
● Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
● Engaging with guests to build personal relationships and remedy any complaints
● Conducting regular front office inspections to ensure we're making the right first impression
● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
● Training team members on PBX procedures and taking the lead during an emergency or crisis
● Reporting into the Director of Rooms you'll manage a team of front desk employees across several specialisms.
What We need from you:
● Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration
● 3 years of Front Office/Guest Service experience including management experience
● Must speak fluent English
● Other languages preferred
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
8
Front Office Agent
Pampanga, Davao del Sur
Hilton
Posted 22 days ago
Job Viewed
Job Description
A Front Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.
**What will I be doing?**
As Front Office Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Welcome and fulfil the check-in process for Guests and group arrivals.
+ Complete the check-out process for departing guests using the hotel systems.
+ Provide prompt service and actively seek opportunities to drive Guest satisfaction
+ Manage, effectively and efficiently, Guest requests, inquiries and resolve or escalate any complaints in a timely manner.
+ Manage, resolve or escalate any and all Guest complaints quickly.
+ Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP arrivals/departures and special events.
+ Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events.
+ Act in accordance with fire, health and safety regulations and follow the correct procedures when required
+ Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems.
**What are we looking for?**
Front Office Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous customer service experience within the hotel/leisure/retail sector
+ Excellent interpersonal and communication skills
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Excellent grooming standards
+ Flexibility to respond to a variety of work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands ( Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Agent_
**Location:** _null_
**Requisition ID:** _HOT0BUWA_
**EOE/AA/Disabled/Veterans**
**What will I be doing?**
As Front Office Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Welcome and fulfil the check-in process for Guests and group arrivals.
+ Complete the check-out process for departing guests using the hotel systems.
+ Provide prompt service and actively seek opportunities to drive Guest satisfaction
+ Manage, effectively and efficiently, Guest requests, inquiries and resolve or escalate any complaints in a timely manner.
+ Manage, resolve or escalate any and all Guest complaints quickly.
+ Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP arrivals/departures and special events.
+ Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events.
+ Act in accordance with fire, health and safety regulations and follow the correct procedures when required
+ Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems.
**What are we looking for?**
Front Office Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous customer service experience within the hotel/leisure/retail sector
+ Excellent interpersonal and communication skills
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Excellent grooming standards
+ Flexibility to respond to a variety of work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands ( Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Agent_
**Location:** _null_
**Requisition ID:** _HOT0BUWA_
**EOE/AA/Disabled/Veterans**
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