25 Hotel Managers jobs in the Philippines
Guest Services Officer

Posted 19 days ago
Job Viewed
Job Description
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn®️ family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Guest Services Associate

Posted 25 days ago
Job Viewed
Job Description
+ Answering phone calls and responding to guest inquiries
+ Handling guest complaints and resolving issues in a timely and professional manner
+ Processing payments and maintaining accurate guest records
+ Assisting guests with luggage and other requests
+ Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
+ Maintaining a clean and organized front desk area
+ Providing information about hotel amenities, local attractions, and restaurants
+ Upselling hotel services and amenities to guests
+ Ensuring guest satisfaction throughout their stay
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Guest Services Supervisor

Posted 25 days ago
Job Viewed
Job Description
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Guest Services Supervisor
Posted today
Job Viewed
Job Description
At **Crowne Plaza Manila Galleria,** our job is to bring the joy of travel to everyone. That’s where you come in.
At Crowne Plaza, we look for people who are friendly, welcoming, and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.
Join us as a **Guest Services Supervisor** at Crowne Plaza Manila Galleria. You’ll have ambition, talent, and obviously, some key skills.
**Your day to day** FINANCIAL RETURNS**:
- Maintains cashier float and ensures accurate daily report of all money received
- Performs the audit balances and prepares all works for audit in an orderly fashion
**PEOPLE**:
- Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors, and other members of the local community.
**GUEST EXPERIENCE**:
- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s names at every opportunity
- Registers and rooms all arrivals according to established procedures
- Performs check-in, check out, and room change procedures and ensures all data are entered completely into the hotel systems in accordance with the reservation.
- Cashes hotel guest’s personal and travelers' checks and assists with currency exchange
- Responsible and attending to guests’ requests of using the service safety box at all times
- Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty program (IHG Rewards Club)
- Attends to guest’s complaints, inquiries, and requests, referees problems to supervisor/Duty Manager if he/she is unable to assist
- Is familiar with other properties within InterContinental Hotels Group so that guests indicating any next destination on the registration card can be “sold” an onward booking to another hotel within InterContinental Hotels Group brands
- Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
- When on night shift, check the night report, prepare the morning report, and prepare all necessary forms for the guest's arrival.
**RESPONSIBLE BUSINESS**:
- Maintains an intimate knowledge of departmental standards and procedures
- Keeps abreast of all modifications to accounting policies and procedures
- Maintains exemplary deportment standards of behavior and appearance and attitude as expected in IHG Brand
- Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times
- Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program members and other VIPs and with reference to the hotel and to be a health or safety hazard
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies, and procedures
- Be familiar with property safety, first aid, and fire, and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements
**What we need from you**
- Preferably 1-year experience in guest/customer service
- Demonstrate ability to interact with people
- Proficient in Microsoft Office, Opera, Concerto, etc will be added advantage.
- Fluent in English
- Good problem-solving skills
**What we offer**
In return for your hard work, you can look forward to great benefits and opportunities for future career progression.
What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved, and grow.
Job Reference: EMEAA34927
Guest Services Supervisor ( Korean Speaking ) | Hilton Manila
Posted 26 days ago
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Job Description
**What will I be doing?**
As a Guest Services Supervisor, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
+ Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
+ Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
+ Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
+ Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
+ Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
+ Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
+ Respond promptly to guest requests for a supervisor or manager
+ Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
+ Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
+ Ensure our customers receive a fast, efficient and friendly check in and check out
+ Ensure all customers' queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
+ Preparation and co-ordination of group arrivals/departures.
+ Ensure a good performance oriented working environment within the department and motivate the staff
+ Participate regularly in training courses and put the skills learned there into practice
+ Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
+ Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
+ Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary
**What are we looking for?**
A Guest Service Supervisor serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
+ Preferably Korean speaking
+ Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
+ Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
+ Ability to see and hear in order to observe and detect signs of emergency situations
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Services Supervisor ( Korean Speaking ) | Hilton Manila_
**Location:** _null_
**Requisition ID:** _HOT0BS50_
**EOE/AA/Disabled/Veterans**
Hotel Operations Manager
Posted today
Job Viewed
Job Description
- At least 5 year(s) in the same field is required for this position
- With extensive experience in hotel management and operating procedures, and people management
- High level of responsibility and accountability
- Available to start immediately
- Willing to be assigned in Station 2, Boracay Malay Aklan
**Salary**: Php30,000.00 - Php45,000.00 per month
**Benefits**:
- Additional leave
- Employee discount
- Health insurance
- Opportunities for promotion
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Hotel Operations Assistant(Urgent Hiring)
Posted today
Job Viewed
Job Description
- Provides support to the Hotel Manager in performing Business operations duties.
- Perform General administrative and clerical duties.
- Updates internal operations procedure document
- Reconcile payments and receipts to various parties
- Manage all office orders on a regular basis
- Maintain logs and spreadsheets for all office activities
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of HRM/Tourism, Business Administration or equivalent.
- Hast the experience in dealing with guest complaints would be advantage
- At least 1 year of working experience in the related field. Fresh Graduate with good internship exposure in admin/operation function and is willing to be train are encourage to apply.
- Has a good communication skills both written and oral
- Excellent customer service skills
- Must be attentive and has a sense of urgency
- Hardworking and responsible
- Keen to details and has the ability to manage multiple responsibilities
- Proficient in using MS Application (Word, Excel and PPT) and standard office equipment
- Amenable to work at head office, Sto. Niño, Marikina City.
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Hotel Operations Assistant(Urgent Hiring)
Posted today
Job Viewed
Job Description
- Provides support to the Hotel Manager in performing Business operations duties.
- Perform General administrative and clerical duties.
- Updates internal operations procedure document
- Reconcile payments and receipts to various parties
- Manage all office orders on a regular basis
- Maintain logs and spreadsheets for all office activities
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of HRM/Tourism, Business Administration or equivalent.
- Hast the experience in dealing with guest complaints would be advantage
- At least 1 year of working experience in the related field. Fresh Graduate with good internship exposure in admin/operation function and is willing to be train are encourage to apply.
- Has a good communication skills both written and oral
- Excellent customer service skills
- Must be attentive and has a sense of urgency
- Hardworking and responsible
- Keen to details and has the ability to manage multiple responsibilities
- Proficient in using MS Application (Word, Excel and PPT) and standard office equipment
- Amenable to work at head office, Sto. Niño, Marikina City.
Hotel Operations Assistant(Urgent Hiring)
Posted today
Job Viewed
Job Description
- Provides support to the Hotel Manager in performing Business operations duties.
- Perform General administrative and clerical duties.
- Updates internal operations procedure document
- Reconcile payments and receipts to various parties
- Manage all office orders on a regular basis
- Maintain logs and spreadsheets for all office activities
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of HRM/Tourism, Business Administration or equivalent.
- Hast the experience in dealing with guest complaints would be advantage
- At least 1 year of working experience in the related field. Fresh Graduate with good internship exposure in admin/operation function and is willing to be train are encourage to apply.
- Has a good communication skills both written and oral
- Excellent customer service skills
- Must be attentive and has a sense of urgency
- Hardworking and responsible
- Keen to details and has the ability to manage multiple responsibilities
- Proficient in using MS Application (Word, Excel and PPT) and standard office equipment
- Amenable to work at head office, Sto. Niño, Marikina City.
Hotel Operations Assistant(Urgent Hiring)
Posted today
Job Viewed
Job Description
- Provides support to the Hotel Manager in performing Business operations duties.
- Perform General administrative and clerical duties.
- Updates internal operations procedure document
- Reconcile payments and receipts to various parties
- Manage all office orders on a regular basis
- Maintain logs and spreadsheets for all office activities
- Performs other job related duties as assigned
**JOB REQUIREMENTS**:
- Graduate of HRM/Tourism, Business Administration or equivalent.
- Hast the experience in dealing with guest complaints would be advantage
- At least 1 year of working experience in the related field. Fresh Graduate with good internship exposure in admin/operation function and is willing to be train are encourage to apply.
- Has a good communication skills both written and oral
- Excellent customer service skills
- Must be attentive and has a sense of urgency
- Hardworking and responsible
- Keen to details and has the ability to manage multiple responsibilities
- Proficient in using MS Application (Word, Excel and PPT) and standard office equipment
- Amenable to work at head office, Sto. Niño, Marikina City.