123 Hotel Managers jobs in the Philippines

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The Guest Services & Workplace Support Officer, will be responsible for:

• Site Operations

o Create a comfortable, welcoming, and hospitable experience for FCDO employees and visitors.

o Boost agility in the workplace by managing up-to-date visitor information and noticeboard updates.

o Handle internal & external calls and correspondence.

o Anticipate client needs through observation to create memorable experiences.

o Manage stationery requisition and related inventory management.

o Oversee site cleanliness and provide direction to cleaning staff to ensure spaces are kept clean and tidy

o Provide administrative support to the FM Operations team

o Additional responsibilities assigned by Facilities Manager

• Customer Services

o Foster a sense of community and create happiness at work for our team, our client, and their guest.

o Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring, and timely service.

• Visitor Management

o Provide personable and efficient visitor registration services.

o Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).

o Enhance safety and security of our client's facility by management of visitor movement.

o Execute emergency response plan to ensure safety of client and guest when necessary.

• Concierge Services

o Deliver concierge service with local expertise and insider knowledge.

o Manage transportations request from visitors and employees. (if required)

• Conference Meeting Room Booking

o Assist & educate client to achieve optimization and efficiency for meeting room bookings.

o Enhance user comfort and services by efficient turnaround of meeting rooms.

• Mail Delivery Services

o Organize receipt and deliveries of all mails and courier services.

o Manage mail distribution records and mail logs.

Core Competencies:

The role will demonstrate the following competencies:

• Ability to meet tight schedules and deliver high quality of work
• High level of communication, interpersonal skills and attitude towards the customer
• Proficiency with Microsoft Word, Excel and PowerPoint
• Good command of verbal and written English
• Able to cooperate and work well with others to meet targets
• Support the team effectively as and when needed
• Demonstrate and ensure to instill a culture in the team that match our 'I am JLL' core behaviors and values of being an Safety, Expert, Proactive, Innovative, Team Player and valuing the Customer
• Ability to manage conflict and conflicting priorities
• Demonstrates proactive & professional approach to customer service
• Proven ability to manage multiple and complex operational matters on a daily basis
• Demonstrates ability to prioritize and manage tasks in an efficient and timely manner

Experience:

• 4-years' experience in a related professional area
• Prior experience to manage meeting room services is an advantage
• Good computer skills in Microsoft Suite programs
• Previous experience in general workplace administration and coordination

Location:

On-site –Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table

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Company Description
From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it's the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

With contemporary rooms and suites with floor-to-ceiling windows, marble bathrooms and the latest guestroom automation technology (including complimentary, high-speed internet). A choice of five state-of-the-art meeting rooms, and 10 specialty restaurants – serving everything from Asian street food delicacies to authentic Italian cuisine – many of which are open until the early hours.

Job Description
This position is responsible for the daily management of Front Office Department, ensuring that the highest standards of Front Office service is provided to the Hotel's guests.

Qualifications
Your experience and skills include;

• Previous pre-opening and Accor experience is an advantage.
• Excellent communication and customer service skills
• Ability to maintain high service levels under pressure.
• With knowledge in Opera PMS is an advantage

Additional Information

What is in it for you;

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Life and accident insurance and HMO benefit

This is a multi-function position, equipped with skills in reception and cashiering operations. Guest Services Agent is also trained in different areas of basic hotel operations such as Concierge, Reservations, F & B and others.

Job Type: Full-time

Pay: From Php18,000.00 per month

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

POSITION DESCRIPTION

Job title: Guest Services Agent

Site : Beta

Reporting to: Team Leader

Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.

As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships. You're also responsible for complying with and enforcing procedures aligned with our information security policies.

As a values-led organization, we expect all our team members to exemplify our four values of Curious and Clever, Entrepreneurial Energy, Fast with Intent and Laugh and Learn.

Guest Services Agent is a highly focused, energetic, and proactive professional dedicated to ensuring exceptional guest experiences from answering customer inquiries, confirmation of reservations through to post-departure. This role involves troubleshooting potential issues, anticipating guest needs, and working closely with on-ground teams to ensure all guest requirements are met. You will handle inquiries from various channels including email, phone, social media, and web chat, maintaining a high level of efficiency and service excellence.

Guest Engagement:

• Act as the primary point of contact for guests from reservation confirmation to post-departure.
• Respond to guest inquiries promptly and professionally across all communication channels.
• Build rapport and establish brand loyalty through continuous engagement and exceptional service.

• Coordinate with on-ground staff 48 hours prior to guest arrival to ensure all preparations are complete.
• Manage guest requests and ensure they are communicated effectively to the relevant teams.
• Maintain accurate and detailed records of all guest interactions and resolutions.

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever : Smart questions spark smart solutions.
• Entrepreneurial Energy : Think like an owner. Solve like a founder.
• Fast with Intent : We move fast and deliver real results.
• Laugh and Learn : We don't take ourselves too seriously, just our results.

We help companies grow faster and operate smarter by delivering intelligent outsourcing and automation solutions.

Our mission is to eliminate inefficiencies, automate with intent, and reallocate work to where it performs best, always guided by safety, flexibility, and innovation.

Join the A-Team and experience the A-Life

Assistant, Guest Services

Firm Summary

White & Case is an elite global law firm serving leading companies, financial institutions, and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work.

It's not just about our global network of offices and shared services centers; it's the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It's one of the reasons we attract and retain cross-border work.

Our lawyers are globally minded, enterprising, collaborative, and committed to excellence. Our people represent 90 nationalities and speak 80 languages.

Position Summary

The Guest Services Assistant is responsible for managing a wide range of administrative tasks under a single role, spanning responsibilities under Switchboard, Business Administration, Room Reservation, Risk Management, Facilities, and Visitor Support. They work with the global teams from the Firm's 46 offices across the AsiaPac, Americas, and EMEA regions. The work is primarily conducted through the Firm's proprietary tools, and via calls and email management.

The Office Operations Team is structured to collaborate and work as a unit alongside the Firm's Office Operations key contacts across all global offices to provide a high quality, client service experience. The Assistant should demonstrate flexibility by actively seeking to improve working processes, anticipate needs and take action accordingly with the guidance of his/her immediate leader. The following are the primary responsibilities for each line of business under Guest Services and Office Administration that the Guest Services Assistant is expected to learn and perform as a key member of the team.

Duties and Accountabilities1

SERVICES

Facilities

a. Monitor email system and ensure to address and/or respond to end users in a timely manner

b. Efficiently assist end-users following end-to-end processes for facilities requests, room moves, maintenance and all other facilities projects required by the stakeholders

c. Log tickets through iOffice and simultaneously coordinate with service counterparts

d. Follow through on requests and extend further assistance where needed through proper monitoring of communication

e. Generate recurring service reports from iOffice, and Kastle, and ensure seamless handover of tasks across all counterparts

Switchboard

a. Operate multi-line telephones using the Arc Console in order to address/relay incoming, outgoing and intra-system calls; and direct them to the appropriate parties and employees

b. Record oral information from callers and communicate these accordingly to the concerned parties

c. Properly handle threatening, harassing or fraudulent calls as needed

d. Conduct routine test calls ensuring proper call routing

e. Properly respond to escalated issues and analyze root causes

f. Manage shared calendars to ensure coverage needs are monitored and seen through

g. Generate recurring service reports and ensure seamless handover of tasks across all shifts

Business Administration

a. Manage shared mailbox and ensure to address and/or respond to end users in a timely manner

b. Assist callers with concerns related to print requests, courier services, coverage needs and general administrative requests

c. Prioritize, manage multiple requests and communicate the status and progress of assignments in a timely manner

d. Follow through on requests and extend further assistance where needed through proper monitoring of communication

e. Generate recurring service reports and ensure seamless handover of tasks across all shifts

Room Reservation

a. Manage multiple mailboxes and ensure to address and/or respond to end users in a timely manner

b. Assist multiple end-users simultaneously and ensure that all room requirements and needs are logged

c. Manage the room reservation system

d. Generate recurring service reports and ensure seamless handover of tasks across all shifts

Risk Management

a. Monitor email system and ensure to email updates are escalated accordingly and in a timely manner

b. Track and tag International SOS and management of Business Continuity n the Cloud (BCIC) and AlertMedia

c. Consistently update the project files

d. Manage completion of Business Continuity Plans across all Firm offices

e. Generate recurring service reports and ensure seamless handover of tasks across all shifts

Visitor Support

a. Monitor shared mailbox and ensure to address and/or respond to end users in a timely manner

b. Manage hotel reservations for and/or on behalf of the incoming traveler and provide recommendations where needed

c. Arrange vehicle support and security detail through close coordination with Manila Internal Services

d. Manage calendar markers, Welcome Emails and feedback survey in a timely manner

e. Assist traveler and/or Practice Assistant for all other travel needs and queries

f. Generate recurring service reports and ensure seamless handover of tasks across all shifts

The following are the overall responsibilities that the Guest Services Assistant is expected to perform.

Administrative

• Report to and take direction from the the department's corresponding leadership team
• Coordinate with various global points of contact and internal clients to accommodate and fulfill requests and queries
• Generate reports and analysis and provide recommendations where needed
• Consistently track daily productivity
• Show excellent attention to detail and have a thorough knowledge of department and Firm procedures and resources, and uphold and utilize these
• Participate in departmental initiatives related to training, quality, reports, and overall administration, business development, resources / processes, and community
• Participate in annual goal setting with Team Leader with the objective of meeting or exceeding yearly goals, and seeking managerial guidance and support as necessary

Communication

• Effectively manage conversations with internal clients through emphatic listening
• Understand the primary needs of end users and offer recommendations

Technical

• Conduct routine test calls ensuring proper call routing
• Escalate and respond to technical issues and service challenges
• Demonstrate proficiency in the use of the Firm's software programs including but not limited to Microsoft Applications (Outlook, Word, Excel, PowerPoint), Cisco Telephone System, Intranet Navigation, and the use of office equipment such as PDF Scanners, copiers, and video conferencing units
• Must be flexible and can adapt to change in workflow requests

Relationship Management

• Use good judgment at all times; ask follow up questions if instructions are unclear, efficiently communicate feedback, concerns, issues and workarounds
• Ensure all restricted information, matters, issues, and personal effects of all principals are treated with utmost confidentiality
• Enable good working relationships with internal departments, by properly coordinating requests with necessary teams and solving incidents in a timely manner

Service Certification Requirement

The Guest Services Assistant is required to pass the service certification to equip them with the necessary skills and tools to perform their assigned tasks. Necessary support will be provided during this period. Failure to pass the Service certification process will result in failure to meet standards of

work quality and performance, hence, the probationary employment will be terminated.

Qualifications

A Guest Services Assistant is responsible in ensuring that his/her skill set is up to date and that he/she maintains a level of familiarity with the Firm's departments, key personnel, internal systems and procedures. This ensures that he/she is able to carry out his/her role effectively and, where appropriate, discuss any training requirements with the Team Leader.

Immediate requirements include:

• High school diploma or its equivalent
• Relevant work experience is necessary
• Excellent written and oral communication skills
• Excellent interpersonal skills with the ability to balance being an individual contributor and a team player
• Pleasant voice and professional demeanor in order to communicate with a varied group of attorneys, clients, vendors, and staff and give a positive impression on the Firm
• Has the ability to communicate by telephone and/or mail and provide information with substance, courtesy and tact
• Excellent customer service skills
• Must be flexible to work with shifting schedules, on weekends, holidays, and irregular hours on occasion and/or more than 35 hours per week to perform the essential duties of the role
• Basic Microsoft Applications (Outlook, Excel, Word, PowerPoint)

Location & Reporting

• This role is based in Manila and reports to the Office Operations Manager

1The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Primary Location: Philippines-Manila

Expected Workplace: Hybrid

Job Posting: Aug 26, 2025, 7:35:44 AM

Firm Summary
White & Case is an elite global law firm serving leading companies, financial institutions, and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work.

It's not just about our global network of offices and shared services centers; it's the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It's one of the reasons we attract and retain cross-border work.

Our lawyers are globally minded, enterprising, collaborative, and committed to excellence. Our people represent 90 nationalities and speak 80 languages.

Position Summary
The
Guest Services Assistant
is responsible for managing a wide range of administrative tasks under a single role, spanning responsibilities under Switchboard, Business Administration, Room Reservation, Risk Management, Facilities, and Visitor Support. They work with the global teams from the Firm's 46 offices across the AsiaPac, Americas, and EMEA regions. The work is primarily conducted through the Firm's proprietary tools, and via calls and email management.

The Office Operations Team is structured to collaborate and work as a unit alongside the Firm's Office Operations key contacts across all global offices to provide a high quality, client service experience. The Assistant should demonstrate flexibility by actively seeking to improve working processes, anticipate needs and take action accordingly with the guidance of his/her immediate leader. The following are the primary responsibilities for each line of business under Guest Services and Office Administration that the Guest Services Assistant is expected to learn and perform as a key member of the team.

Duties And Accountabilities1
SERVICES
Facilities

• Monitor email system and ensure to address and/or respond to end users in a timely manner
• Efficiently assist end-users following end-to-end processes for facilities requests, room moves, maintenance and all other facilities projects required by the stakeholders
• Log tickets through iOffice and simultaneously coordinate with service counterparts
• Follow through on requests and extend further assistance where needed through proper monitoring of communication
• Generate recurring service reports from iOffice, and Kastle, and ensure seamless handover of tasks across all counterparts

Switchboard

• Operate multi-line telephones using the Arc Console in order to address/relay incoming, outgoing and intra-system calls; and direct them to the appropriate parties and employees
• Record oral information from callers and communicate these accordingly to the concerned parties
• Properly handle threatening, harassing or fraudulent calls as needed
• Conduct routine test calls ensuring proper call routing
• Properly respond to escalated issues and analyze root causes
• Manage shared calendars to ensure coverage needs are monitored and seen through
• Generate recurring service reports and ensure seamless handover of tasks across all shifts

Business Administration

• Manage shared mailbox and ensure to address and/or respond to end users in a timely manner
• Assist callers with concerns related to print requests, courier services, coverage needs and general administrative requests
• Prioritize, manage multiple requests and communicate the status and progress of assignments in a timely manner
• Follow through on requests and extend further assistance where needed through proper monitoring of communication
• Generate recurring service reports and ensure seamless handover of tasks across all shifts

Room Reservation

• Manage multiple mailboxes and ensure to address and/or respond to end users in a timely manner
• Assist multiple end-users simultaneously and ensure that all room requirements and needs are logged
• Manage the room reservation system
• Generate recurring service reports and ensure seamless handover of tasks across all shifts

Risk Management

• Monitor email system and ensure to email updates are escalated accordingly and in a timely manner
• Track and tag International SOS and management of Business Continuity n the Cloud (BCIC) and AlertMedia
• Consistently update the project files
• Manage completion of Business Continuity Plans across all Firm offices
• Generate recurring service reports and ensure seamless handover of tasks across all shifts

Visitor Support

• Monitor shared mailbox and ensure to address and/or respond to end users in a timely manner
• Manage hotel reservations for and/or on behalf of the incoming traveler and provide recommendations where needed
• Arrange vehicle support and security detail through close coordination with Manila Internal Services
• Manage calendar markers, Welcome Emails and feedback survey in a timely manner
• Assist traveler and/or Practice Assistant for all other travel needs and queries
• Generate recurring service reports and ensure seamless handover of tasks across all shifts

The following are the overall responsibilities that the Guest Services Assistant is expected to perform.

Administrative

• Report to and take direction from the the department's corresponding leadership team
• Coordinate with various global points of contact and internal clients to accommodate and fulfill requests and queries
• Generate reports and analysis and provide recommendations where needed
• Consistently track daily productivity
• Show excellent attention to detail and have a thorough knowledge of department and Firm procedures and resources, and uphold and utilize these
• Participate in departmental initiatives related to training, quality, reports, and overall administration, business development, resources / processes, and community
• Participate in annual goal setting with Team Leader with the objective of meeting or exceeding yearly goals, and seeking managerial guidance and support as necessary

Communication

• Effectively manage conversations with internal clients through emphatic listening
• Understand the primary needs of end users and offer recommendations

Technical

• Conduct routine test calls ensuring proper call routing
• Escalate and respond to technical issues and service challenges
• Demonstrate proficiency in the use of the Firm's software programs including but not limited to Microsoft Applications (Outlook, Word, Excel, PowerPoint), Cisco Telephone System, Intranet Navigation, and the use of office equipment such as PDF Scanners, copiers, and video conferencing units
• Must be flexible and can adapt to change in workflow requests

Relationship Management

• Use good judgment at all times; ask follow up questions if instructions are unclear, efficiently communicate feedback, concerns, issues and workarounds
• Ensure all restricted information, matters, issues, and personal effects of all principals are treated with utmost confidentiality
• Enable good working relationships with internal departments, by properly coordinating requests with necessary teams and solving incidents in a timely manner

Service Certification Requirement
The Guest Services Assistant is required to pass the service certification to equip them with the necessary skills and tools to perform their assigned tasks. Necessary support will be provided during this period. Failure to pass the Service certification process will result in failure to meet standards of

work quality and performance, hence, the probationary employment will be terminated.

Company Description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it's the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

With contemporary rooms and suites with floor-to-ceiling windows, marble bathrooms and the latest guestroom automation technology (including complimentary, high-speed internet). A choice of five state-of-the-art meeting rooms, and 10 specialty restaurants – serving everything from Asian street food delicacies to authentic Italian cuisine – many of which are open until the early hours.

Job Description

This position is responsible for the daily management of Front Office Department, ensuring that the highest standards of Front Office service is provided to the Hotel's guests.

Qualifications

Your experience and skills include;

• Previous pre-opening and Accor experience is an advantage.
• Excellent communication and customer service skills
• Ability to maintain high service levels under pressure.
• With knowledge in Opera PMS is an advantage

Additional Information

What is in it for you;

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Life and accident insurance and HMO benefit

Company Description

Banwa Private Island is an exclusive all-villa sanctuary in north-eastern Palawan, renowned for offering unmatched privacy, seamless service, and stunning views of pristine beaches, turquoise waters, and lush landscapes. Our beachfront villas provide guests with an immersive natural experience, featuring terraces and infinity pools just steps from the ocean. Whether enjoying a contemporary villa escape or chartering the entire island, guests support the Aquos Foundation's mission to protect delicate ecosystems and endangered species, blending luxury with responsible environmental stewardship.

Role Description

This is a full-time on-site role for a Guest Services Manager. The Guest Services Manager will oversee supervisory tasks, ensure customer satisfaction, execute receptionist duties, and maintain superior customer service standards. Daily responsibilities will include managing guest relations, resolving issues promptly, coordinating reception activities, and communicating effectively with guests and staff to provide an exceptional guest experience.

Qualifications

• Supervisory Skills and experience managing a team
• Customer Service and Customer Satisfaction skills
• Excellent Communication skills
• Receptionist Duties experience
• Strong problem-solving abilities and attention to detail
• Bachelor's degree in Hospitality Management or a related field is preferred
• Previous experience in a luxury hospitality environment is a plus

Department
Guest Services

Employee Type
Probationary

Job Responsibilities

• Handle in-bound and outbound via various communication channels including social media
• Develops a rapport with external and internal customers of NUSTAR to establish customer loyalty
• Excellent knowledge of property products, reservation system and customer service
• Ensure resolution of all reservation issues and consistent provide feedback to hotel operations on-behalf of Casino Patrons and Casino Marketing team.
• Generate reports for specific business units' reference.

Qualifications

• Graduate of any bachelor's degree course.
• A minimum of 1-2 years related work experience
• Excellent communication and interpersonal skills
• Wide knowledge on computer applications
• Excellent problem solving and analytical skills
• Strong organization skills
• Positive attitude and work ethics
• Must be able to work varied shifts including nights, weekends and holidays
• Experience in operating system (Opera), Guest Experience Software System or equivalent.

Experience Range Range (Years)
0 - 0 years

Job posted on