15 Hotel Industry jobs in the Philippines

+ Welcoming guests as they arrive and checking them into their rooms
+ Answering phone calls and responding to guest inquiries
+ Handling guest complaints and resolving issues in a timely and professional manner
+ Processing payments and maintaining accurate guest records
+ Assisting guests with luggage and other requests
+ Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
+ Maintaining a clean and organized front desk area
+ Providing information about hotel amenities, local attractions, and restaurants
+ Upselling hotel services and amenities to guests
+ Ensuring guest satisfaction throughout their stay
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

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Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

REQ6934 Guest Services Officer (Open)

:
The position is accountable for supervising the daily operations of the Front Desk ensuring maximum guest satisfaction and maintaining professional standards of service.

The position is responsible for managing the shift ensuring check-in, check-out, Cashiering and related services are provided to guests and visitors to City of Dreams Manila in accordance with departmental set service standards.

PRIMARY RESPONSIBILITIES:

- Delivers the brand promise and provide exceptional guest service at all times.
- Provides excellent service to internal customers as appropriate.
- Be familiar with the hotel’s products and services and policies.
- Assist to implement consistent guest recognition program and maintains a relevant guest history database.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
- Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
- Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
- Meets and greets all guests, assists with registration, and escorts guests to room.
- Ensures the strict control of room keys.
- Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.
- Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
- Embraces all Touches of Hyatt and the Rooms Top 20.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Prepares welcome cards and keys for arrival FIT guests.
- Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
- Works closely with other Club Lounge personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Supports and embraces the spirit of “We work through Teams”.
- Ensures that all guest details are entered correctly in accordance with the principles of clean data.
- Ensures the Club Lounge is kept clean and tidy at all times.
- Supports the implementation of Hyatt’s Purpose, Goal and our set of core Values, and embodies the same ensuring the team creates a great work environment.
- Supports the implementation of changes as a result of the Colleagues Experience Survey.
- Attends and contributes to all training sessions and meetings as required.
- Exercises responsible behavior at all times and positively representing the hotel team and Hyatt International.
- Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
- Thoroughly reads the hotel's Associate Guidebook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
- Ensures high standards of personal presentation and grooming.
- Responds to changes in the Human Resources function as dictated by the industry, company and hotel.
- Carries out any other reasonable duties and responsibilities as assigned.

QUALIFICATIONS:
Experience
- 3-6 months related experience and/or training; or equivalent combination of education and experience Preferable prerequisite knowledge of the Travel/Hotel industry

Education
- College Level of any course or equivalent professional training

Skills / Competencies
- Fluent in both written and spoken English Knowledgeable in Hotel Property Management Systems (preferably OPERA)

Other Attributes
- Ability to stand and/or walk for an extended period of time during the shift
- Ability to work on flexible shift including overnight, weekends and holiday on rotation basis
- Ability to work on overtime when needed

A Guest Services Supervisor supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.
**What will I be doing?**
As a Guest Services Supervisor, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
+ Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
+ Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
+ Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
+ Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
+ Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
+ Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
+ Respond promptly to guest requests for a supervisor or manager
+ Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
+ Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
+ Ensure our customers receive a fast, efficient and friendly check in and check out
+ Ensure all customers' queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
+ Preparation and co-ordination of group arrivals/departures.
+ Ensure a good performance oriented working environment within the department and motivate the staff
+ Participate regularly in training courses and put the skills learned there into practice
+ Receives

Handle end-to-end recruitment for hotel staff
Implement and oversee performance management systems br>Maintain employee relations and ensure compliance with labor laws
Act as point of contact for HR-related matters within the hotel
Support employee engagement and retention strategies

Why Join Us?
Be part of a reputable international hotel brand
Work in a professional, people-oriented environment
Competitive compensation and benefits

Qualifications:

Has at least 3–4 years of solid experience in Recruitment, Performance Management, Employee Relations and < r>Labor Relations
Background in the hotel or tourism industry is required
Strong interpersonal, communication, and organizational skills
A proactive and professional approach to HR operations

**JOB DESCRIPTION**:

- Provides support to the Hotel Manager in performing Business operations duties.
- Perform General administrative and clerical duties.
- Updates internal operations procedure document
- Reconcile payments and receipts to various parties
- Manage all office orders on a regular basis
- Maintain logs and spreadsheets for all office activities
- Performs other job related duties as assigned

**JOB REQUIREMENTS**:

- Graduate of HRM/Tourism, Business Administration or equivalent.
- Hast the experience in dealing with guest complaints would be advantage
- At least 1 year of working experience in the related field. Fresh Graduate with good internship exposure in admin/operation function and is willing to be train are encourage to apply.
- Has a good communication skills both written and oral
- Excellent customer service skills
- Must be attentive and has a sense of urgency
- Hardworking and responsible
- Keen to details and has the ability to manage multiple responsibilities
- Proficient in using MS Application (Word, Excel and PPT) and standard office equipment
- Amenable to work at head office, Sto. Niño, Marikina City.

**JOB DESCRIPTION**:

- Provides support to the Hotel Manager in performing Business operations duties.
- Perform General administrative and clerical duties.
- Updates internal operations procedure document
- Reconcile payments and receipts to various parties
- Manage all office orders on a regular basis
- Maintain logs and spreadsheets for all office activities
- Performs other job related duties as assigned

**JOB REQUIREMENTS**:

- Graduate of HRM/Tourism, Business Administration or equivalent.
- Hast the experience in dealing with guest complaints would be advantage
- At least 1 year of working experience in the related field. Fresh Graduate with good internship exposure in admin/operation function and is willing to be train are encourage to apply.
- Has a good communication skills both written and oral
- Excellent customer service skills
- Must be attentive and has a sense of urgency
- Hardworking and responsible
- Keen to details and has the ability to manage multiple responsibilities
- Proficient in using MS Application (Word, Excel and PPT) and standard office equipment
- Amenable to work at head office, Sto. Niño, Marikina City.

**JOB DESCRIPTION**:

- Provides support to the Hotel Manager in performing Business operations duties.
- Perform General administrative and clerical duties.
- Updates internal operations procedure document
- Reconcile payments and receipts to various parties
- Manage all office orders on a regular basis
- Maintain logs and spreadsheets for all office activities
- Performs other job related duties as assigned

**JOB REQUIREMENTS**:

- Graduate of HRM/Tourism, Business Administration or equivalent.
- Hast the experience in dealing with guest complaints would be advantage
- At least 1 year of working experience in the related field. Fresh Graduate with good internship exposure in admin/operation function and is willing to be train are encourage to apply.
- Has a good communication skills both written and oral
- Excellent customer service skills
- Must be attentive and has a sense of urgency
- Hardworking and responsible
- Keen to details and has the ability to manage multiple responsibilities
- Proficient in using MS Application (Word, Excel and PPT) and standard office equipment
- Amenable to work at head office, Sto. Niño, Marikina City.

**JOB DESCRIPTION**:

- Provides support to the Hotel Manager in performing Business operations duties.
- Perform General administrative and clerical duties.
- Updates internal operations procedure document
- Reconcile payments and receipts to various parties
- Manage all office orders on a regular basis
- Maintain logs and spreadsheets for all office activities
- Performs other job related duties as assigned

**JOB REQUIREMENTS**:

- Graduate of HRM/Tourism, Business Administration or equivalent.
- Hast the experience in dealing with guest complaints would be advantage
- At least 1 year of working experience in the related field. Fresh Graduate with good internship exposure in admin/operation function and is willing to be train are encourage to apply.
- Has a good communication skills both written and oral
- Excellent customer service skills
- Must be attentive and has a sense of urgency
- Hardworking and responsible
- Keen to details and has the ability to manage multiple responsibilities
- Proficient in using MS Application (Word, Excel and PPT) and standard office equipment
- Amenable to work at head office, Sto. Niño, Marikina City.