5,402 Hotel Concierge jobs in the Philippines

Pay raise and promotion for experienced applicants

Fast track career progression in a fast growing company

Dynamic with a fun and talented team

Hotel Location: Binondo, Manila

Responsibilities

• Greeting and welcoming guests upon arrival, and ensuring a smooth check-in process
• Providing recommendations and making arrangements for local attractions, restaurants, transportation, and other guest requests
• Handling guest inquiries and resolving any issues or concerns in a professional and timely manner
• Coordinating with other hotel departments to ensure guest requests are fulfilled
• Maintaining a thorough knowledge of local events, attractions, and services to assist guests
• Anticipating guest needs and proactively offering solutions to enhance their experience
• Ensuring the concierge desk is well-organized and presentable at all times
• Provide Valet Parking services

What we're looking for

• Minimum 2 years of experience in a hotel concierge or similar customer service role
• Excellent communication and interpersonal skills, with a friendly and professional

demeanor
- Have professional driver license and driving school certificate
- Strong problem-solving and decision-making abilities to handle a variety of guest requests
- Thorough knowledge of the local area, including restaurants, attractions, and transportation options
- Ability to work well under pressure and multitask effectively
- Proficiency in Microsoft Office Suite and hotel management software
- Fluency in English and other foreign language(s) is preferred

The GSA Supervisor is responsible for leading the Guest Service Associate (GSA) team by overseeing shift operations, scheduling staff, auditing performance, and ensuring a high standard of guest service across all shifts. This role requires a proactive, hands-on leader who can adapt to operational needs while upholding service excellence.

Primary Duties and Responsibilities

• Supervise and support the GSA team during all operational hours.
• Conduct audits to ensure compliance with operational procedures and service standards.
• Provide shift coverage in the absence of GSAs to avoid service gaps.
• Review shift reports and address any issues or concerns raised.
• Participate actively in training, coaching, and performance evaluations.
• Coordinate with other departments to resolve guest concerns and special requests.

Reports and Compliance

• Prepare Incident Reports (IR) for any non-compliance of the GSA team.

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person

Q2 HR Solutions is a leading human resources consulting firm dedicated to helping organizations attract, develop, and retain top talent. With a team of experienced professionals, we partner with clients to understand their unique needs and deliver tailored solutions that drive business success.

Job Summary

We are looking for a highly organized and proactive
Front Desk & Admin Assistant
to join our team on a full-time, permanent basis. This role is essential in ensuring the smooth day-to-day operations of our office. The ideal candidate will bring strong communication and customer service skills, along with the ability to multitask and manage priorities in a fast-paced environment.

Key Responsibilities

• Welcome and assist clients, visitors, and guests in a professional and friendly manner.
• Answer and direct phone calls and emails to the appropriate departments.
• Maintain a clean, organized, and welcoming front desk and office reception area.
• Schedule and coordinate meetings, appointments, and conference room use.
• Support administrative tasks such as filing, data entry, and document preparation.
• Manage office supplies and inventory, including placing orders when necessary.
• Handle incoming and outgoing mail, courier services, and packages.
• Coordinate travel arrangements and accommodations for team members.
• Provide administrative support across departments as needed.

Qualifications

• 1-2 years of experience in a similar role, preferably within a professional services setting.
• Excellent communication and customer service skills.
• Strong organizational skills with the ability to multitask effectively.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and general computer literacy.
• Professional appearance and demeanor.
• Attention to detail, accuracy, and discretion in handling confidential information.
• Ability to work independently and collaboratively within a team.

Why Join Us?

At Q2 HR Solutions, we foster a supportive and collaborative workplace where employees are valued and empowered to grow. Joining our team means being part of a dynamic environment with opportunities for career advancement. We offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A positive and team-oriented work culture

If you are a motivated, detail-oriented professional with a passion for providing excellent customer service, wed love to hear from you.
Apply today and be part of our mission to help companies build and sustain exceptional talent.

About the Role

We're looking for a proactive team member who can handle front desk duties while providing basic IT support. If you are organized, people-oriented, and has technical skills, this role is for you.

What You'll Do

• Welcome and assist members and guests
• Answer calls, handle inquiries, and log mail/packages
• Provide basic computer and network troubleshooting
• Support day-to-day office operations

What We're Looking For

• Bachelor's Degree in Computer Science, IT, or related field
• Knowledge of basic troubleshooting (computers & networks)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Reliable attendance record

Perks & Benefits

Training provided

Prime Makati location with easy access

Opportunity to work in a professional and supportive environment

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Benefits:

• Paid training
• Promotion to permanent employee

Application Question(s):

• The main job location is in Legaspi Village, Makati City. Will you commute going to work? If yes, how long will your commute take?
• Our company has branches in Makati & BGC, Taguig. Though this position's assignment will be in Legaspi Village Makati, are you willing to be assigned in BGC, Taguig at times when necessary?
• Which one are you comfortable doing? Please choose:

1) Technical (give examples)

2) Front Office / Customer Service

3) Both Technical and Front Office / Customer Service

4) None of the above but am willing to be trained

Education:

• Bachelor's (Preferred)

Work Location: In person

Key Responsibilities:

• Greeting and Welcoming: Receptionists are the first point of contact for visitors, providing a warm and welcoming first impression.
• Answering Phones: They manage incoming calls, directing them to the appropriate individuals or departments.
• Administrative Support: Receptionists handle various administrative tasks, such as scheduling appointments, managing mail, and maintaining records.
• Information Provision: They answer questions and provide information to visitors and callers, ensuring they have the necessary details.
• Maintaining the Front Desk: Receptionists keep the front desk area tidy and organized, contributing to a positive and professional environment.

Qualifications:

• A College Level or College Graduate of any courses
• Has excellent interpersonal, communication & customer service skills
• Able to work under pressure with less supervision
• Able to do multi-tasking
• Must be a proficient in using MS Office

Job Type: Full-time

Pay: From Php695.00 per day

Work Location: In person

• Checking guests in and out.
• Receiving and managing reservations made online and telephonically.
• Verifying guests' payment methods during check-in.
• Assigning rooms to guests and informing them of any specials offered by the hotel.
• Organizing transport services for guests at their request.
• Providing guests with information about the hotel.
• Keeping abreast of attractions that may be of interest to guests.
• Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.

Job Type: Full-time

Benefits:

• Flextime
• Paid training
• Pay raise

Experience:

• Front Desk Agent: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

OPEN FOR FRESH GRADUATE

• OPEN FOR FRESH GRADUATES
• Bachelor Degree holder of Hotel and Restaurant Management, International Travel and Tourism Management, Mass Communications, , Sports Science, Physical Education or any equivalent)
• Prior experience/training in the hospitality, catering, or event planning industry is a plus
• With proven work or internship experience abroad is an advantage
• Preferably with frontline experience especially in complaint handling
• Personable and projects a professional image
• Excellent in English (verbal and written)
• Mature, Highly trainable, Well- mannered
• Strong interpersonal communication skills
• Polite and confident with a great deal of patience
• Aptitude in resolving issues with a customer-focused orientation
• Can start anytime

DUTIES & RESPONSIBILITIES

• Assist the Unit Owner/Resident on an efficient and timely manner
• Answers the telephone and email inquiries pertaining to Reservation, Community Activities, Property Amenities and other common knowledge.
• Efficient and timely scheduling of Service Request for all maintenance concerns.
• Act with a sense of urgency in cases of emergency, calamities and other
• unforeseen events.
• Proper dissemination of information of residents thru verbal, text, email
• communication
• Smile and greet the residents/visitor depending on the time of the day
• Ensures consistency in delivering and providing excellent customer service
• Delivering first class customer focused service
• Can multitask and prioritize as necessary to meet customer needs.
• Continuously look for opportunities to be of assistance to customers and proactively offering assistance wherever opportunities arise.
• Answering all telephone calls in a professional and timely manner.
• To deal efficiently and effectively with all emergencies.

Willing to be deployed in in a High End Condominium in BGC, Taguig City

Job Types: Full-time, Permanent

Pay: Php19, Php20,000.00 per month

Benefits:

• Flexible schedule
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

Concierge Supervisor is responsible for overseeing and managing the daily operations of the concierge team, ensuring guests receive excellent service and assistance with their requests, and handling VIP guest services. This role involves coordinating with other hotel departments, managing guest inquiries and requests, and providing personalized recommendations to enhance guest experiences. The Concierge Supervisor will lead by example, train and mentor team members, and ensure that all guests' needs are met efficiently and professionally.

Job Duties & Responsibilities:

• Lead and guide the concierge team to deliver outstanding service.
• Lead and mentor the concierge team to deliver exceptional service, fostering a culture of excellence.
• Support associates in all areas, ensuring they provide top-notch customer service.
• Guide the concierge team to achieve guest satisfaction goals effectively.
• Enhance guest experience through guest arrival experience & VIP guest recognition plans.
• Exemplify exceptional hospitality, inspiring the team to excel in guest interactions.
• Manage front drive operations, assisting valet, bellman, and doorman as required.
• Evaluate staffing levels for optimal guest service and operational efficiency.
• Maintain upkeep of luggage rooms and hotel assets to ensure a seamless experience.
• Be visible during peak times in public areas, attending to guest needs promptly.
• Review guest feedback with associates, fostering appreciation and facilitating growth.
• Lead training sessions to refine guest interactions and improve service quality.
• Assist with additional duties as assigned by Head Concierge and Senior Management.
• Provide comprehensive information about hotel services, local attractions, dining options, and more to guests.
• Promote the hotel's Food and Beverage outlets and maintain lobby cleanliness and orderliness.
• Coordinate guest paging and ensure accuracy of hotel information directory.
• Prepare efficient work schedules for concierge, doorman, and bell services based on occupancy forecasts.
• Ensure staff appearance, punctuality, and performance meet high standards.
• Handle guest issues promptly, liaising with department heads or executive management as needed.
• Supervise the Concierge team to ensure they offer excellent service and assistance to guests.
• Assist guests with mail, messages, inquiries, and arrangements during their stay.
• Balance operational, administrative, and colleague needs effectively.
• Provide informative and helpful assistance regarding hotel facilities to guests.
• Adhere to department policies, procedures, and service standards at all times.

Qualifications:

• College graduate of Hotel and Restaurant Management or any related course.
• Minimum of 1 year of experience in hotel front office management or concierge, with supervisory experience
• Very good leadership, planning, organizing qualities.
• Proficiency in hotel management software (e.g., Opera, PMS, or similar).
• Excellent communication and customer service abilities.
• Ability to work in a fast-paced environment and handle pressure.
• Flexibility to work in shifts, including weekends and holidays.
• Guest-oriented mindset, vibrant personality, and a passion for assisting others.

The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner.

Job Qualifications:

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Hospitality/Tourism/Hotel Management, Mass Communication or equivalent.
• At least 1 Year of working experience in the related field is required for this position
• Must have outstanding customer service orientation
• Excellent communication skills
• Must be able to display tact, courtesy and initiative

Job Responsibilities:

• Handling Patient or Customer Inquiries or Concerns
• Scheduling of Patients
• Handling of Patient Information and Patient Charts
• Maintain orderliness and cleanliness in Reception and Waiting area and other areas in the clinic
• Report any required repairs in the Clinic or need for additional supplies or collaterals to the Branch Officer for proper action
• Undertake promotional, sales and marketing activities via the phone or direct customer encounter
• Attend and participates in all required meetings, events or trainings
• Ensure compliance to company established policies and procedures
• Lend support or assistance as Reliever in other clinics as deemed necessary
• Perform other duties as may be assigned

Job Types: Full-time, Permanent

Pay: Php18, Php20,000.00 per month

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person