Patient Care Specialist
San Juan, National Capital Region
Dempsey Resource Management Inc.
Posted 16 days ago
Job Viewed
Job Description
Job Summary:
A Patient Care Specialist acts as a liaison between patients, medical staff, and healthcare providers. They help coordinate patient appointments, assist with medical records, address patient concerns, and ensure a smooth and efficient flow of care. The specialist also helps improve the overall patient experience by providing excellent customer service and ensuring that patients’ needs are met in a timely manner. br>
Key Responsibilities:
1. Patient Interaction & Support:
Patient Intake: Greet patients, collect personal and insurance information, and verify patient details.
Patient Communication: Answer patient inquiries via phone, email, or in person. Provide information about treatments, appointments, insurance, and policies.
Appointment Scheduling: Schedule, reschedule, and confirm patient appointments. Ensure proper coordination of appointments with physicians, specialists, or departments.
Patient Advocacy: Serve as a patient advocate, ensuring their concerns are addressed and that they understand their treatment plans, follow-up needs, and care instructions.
2. Administrative Support:
Medical Records Management: Update and maintain accurate patient records in the electronic health record (EHR) system, ensuring compliance with confidentiality and HIPAA regulations.
Insurance Verification: Verify insurance information, assist with claims, and address any billing questions or issues that may arise.
Data Entry: Enter patient data, treatment information, and other relevant records into the healthcare system for tracking and reporting purposes.
Appointment Reminders: Send reminders for upcoming appointments and follow-up visits via calls, texts, or emails.
3. Patient Education:
Care Instructions: Provide patients with pre- and post-care instructions, explaining procedures, medication regimens, and any other necessary healthcare information.
Health Resources: Direct patients to additional resources such as educational materials, support groups, or healthcare providers based on their needs.
4. Coordination of Care:
Referral Coordination: Assist patients in coordinating referrals to specialists or follow-up appointments as recommended by the healthcare provider.
Test Results & Follow-ups: Help ensure patients receive test results and follow-up instructions promptly. Communicate results to patients as directed by healthcare providers.
Team Collaboration: Work closely with physicians, nurses, medical assistants, and other healthcare professionals to ensure that patients receive comprehensive care and that all aspects of their treatment are coordinated.
5. Billing & Payment Assistance:
Insurance Verification: Confirm patient insurance eligibility, coverage, and benefits before appointments.
Billing Support: Assist patients with billing questions, provide cost estimates for procedures, and help them understand their financial responsibilities for services rendered.
6. Patient Advocacy & Experience:
Patient Comfort: Ensure patients are comfortable and informed during their visits, addressing any concerns or anxieties they may have about their care.
Feedback Collection: Gather patient feedback about their experiences and escalate any unresolved issues or complaints to appropriate staff or management.
7. Compliance & Record-Keeping:
Confidentiality & HIPAA Compliance: Ensure all patient data is kept confidential and handled according to HIPAA regulations.
Health Regulations: Stay updated on health regulations, medical office protocols, and best practices for patient care.
Skills & Qualifications:
Education:
Candidate must be a graduate of any 4-year course
Preferably with at least 1 year of related experience in customer service
Key Skills:
Excellent Communication: Ability to communicate clearly and compassionately with patients, families, and healthcare teams.
Empathy & Compassion: A caring attitude and ability to build rapport with patients and help ease their concerns.
Attention to Detail: Ensure accurate data entry, billing information, and patient records are maintained.
Problem-Solving: Ability to troubleshoot patient concerns, resolve scheduling conflicts, and manage billing issues efficiently.
Organizational Skills: Strong ability to juggle multiple tasks, manage appointments, and ensure smooth operations in a busy healthcare environment.
Knowledge of Healthcare Terminology: Understanding of medical terms, insurance policies, and healthcare practices.
Multitasking: Ability to handle multiple tasks simultaneously, including answering phones, assisting patients, and updating records.
A Patient Care Specialist acts as a liaison between patients, medical staff, and healthcare providers. They help coordinate patient appointments, assist with medical records, address patient concerns, and ensure a smooth and efficient flow of care. The specialist also helps improve the overall patient experience by providing excellent customer service and ensuring that patients’ needs are met in a timely manner. br>
Key Responsibilities:
1. Patient Interaction & Support:
Patient Intake: Greet patients, collect personal and insurance information, and verify patient details.
Patient Communication: Answer patient inquiries via phone, email, or in person. Provide information about treatments, appointments, insurance, and policies.
Appointment Scheduling: Schedule, reschedule, and confirm patient appointments. Ensure proper coordination of appointments with physicians, specialists, or departments.
Patient Advocacy: Serve as a patient advocate, ensuring their concerns are addressed and that they understand their treatment plans, follow-up needs, and care instructions.
2. Administrative Support:
Medical Records Management: Update and maintain accurate patient records in the electronic health record (EHR) system, ensuring compliance with confidentiality and HIPAA regulations.
Insurance Verification: Verify insurance information, assist with claims, and address any billing questions or issues that may arise.
Data Entry: Enter patient data, treatment information, and other relevant records into the healthcare system for tracking and reporting purposes.
Appointment Reminders: Send reminders for upcoming appointments and follow-up visits via calls, texts, or emails.
3. Patient Education:
Care Instructions: Provide patients with pre- and post-care instructions, explaining procedures, medication regimens, and any other necessary healthcare information.
Health Resources: Direct patients to additional resources such as educational materials, support groups, or healthcare providers based on their needs.
4. Coordination of Care:
Referral Coordination: Assist patients in coordinating referrals to specialists or follow-up appointments as recommended by the healthcare provider.
Test Results & Follow-ups: Help ensure patients receive test results and follow-up instructions promptly. Communicate results to patients as directed by healthcare providers.
Team Collaboration: Work closely with physicians, nurses, medical assistants, and other healthcare professionals to ensure that patients receive comprehensive care and that all aspects of their treatment are coordinated.
5. Billing & Payment Assistance:
Insurance Verification: Confirm patient insurance eligibility, coverage, and benefits before appointments.
Billing Support: Assist patients with billing questions, provide cost estimates for procedures, and help them understand their financial responsibilities for services rendered.
6. Patient Advocacy & Experience:
Patient Comfort: Ensure patients are comfortable and informed during their visits, addressing any concerns or anxieties they may have about their care.
Feedback Collection: Gather patient feedback about their experiences and escalate any unresolved issues or complaints to appropriate staff or management.
7. Compliance & Record-Keeping:
Confidentiality & HIPAA Compliance: Ensure all patient data is kept confidential and handled according to HIPAA regulations.
Health Regulations: Stay updated on health regulations, medical office protocols, and best practices for patient care.
Skills & Qualifications:
Education:
Candidate must be a graduate of any 4-year course
Preferably with at least 1 year of related experience in customer service
Key Skills:
Excellent Communication: Ability to communicate clearly and compassionately with patients, families, and healthcare teams.
Empathy & Compassion: A caring attitude and ability to build rapport with patients and help ease their concerns.
Attention to Detail: Ensure accurate data entry, billing information, and patient records are maintained.
Problem-Solving: Ability to troubleshoot patient concerns, resolve scheduling conflicts, and manage billing issues efficiently.
Organizational Skills: Strong ability to juggle multiple tasks, manage appointments, and ensure smooth operations in a busy healthcare environment.
Knowledge of Healthcare Terminology: Understanding of medical terms, insurance policies, and healthcare practices.
Multitasking: Ability to handle multiple tasks simultaneously, including answering phones, assisting patients, and updating records.
This advertiser has chosen not to accept applicants from your region.
0
Patient Care Specialist
San Juan, National Capital Region
Dempsey Resource Management Inc.
Posted 20 days ago
Job Viewed
Job Description
ob Description:
The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner. br>
Requirements:
· Candidate must be a graduateof any 4-year course br>· Preferably with at least 1 year of related experience in customer service br>· Must have excellent verbal communication skills. br>
"6 days a week
Onsite
Clinic Hours: 10:00AM-5:00/7:00PM
1 Day Off (Weekday)"
The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner. br>
Requirements:
· Candidate must be a graduateof any 4-year course br>· Preferably with at least 1 year of related experience in customer service br>· Must have excellent verbal communication skills. br>
"6 days a week
Onsite
Clinic Hours: 10:00AM-5:00/7:00PM
1 Day Off (Weekday)"
This advertiser has chosen not to accept applicants from your region.
1
Patient Care Specialist
San Juan, National Capital Region
DEMPSEY RESOURCE MANAGEMENT INC.
Posted 26 days ago
Job Viewed
Job Description
Primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner.
br>· Candidate must be a graduate of any 4-year course br>· Preferably with at least 1 year of related experience in customer service br>· Must have excellent verbal communication skills. br>
PATIENT CARE SPECIALIST - PASAY, QUEZON CITY, ALABANG, MUNTINLUPA, MAKATI, TAGUIG, MANDALUYONG, MORATO, SHANGRILA, CLARK, GREENHILLS SAN JUAN
br>· Candidate must be a graduate of any 4-year course br>· Preferably with at least 1 year of related experience in customer service br>· Must have excellent verbal communication skills. br>
PATIENT CARE SPECIALIST - PASAY, QUEZON CITY, ALABANG, MUNTINLUPA, MAKATI, TAGUIG, MANDALUYONG, MORATO, SHANGRILA, CLARK, GREENHILLS SAN JUAN
This advertiser has chosen not to accept applicants from your region.
2
Patient Care Specialist
Makati, National Capital Region
Belo Medical Group
Posted today
Job Viewed
Job Description
**JOB SUMMARY**
The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner.
**Job Qualifications**:
- At least 5 Year(s) of working experience in the related field is required for this position.
- Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.
**Job Types**: Full-time, Permanent
**Salary**: Php16,000.00 - Php20,000.00 per month
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner.
**Job Qualifications**:
- At least 5 Year(s) of working experience in the related field is required for this position.
- Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.
**Job Types**: Full-time, Permanent
**Salary**: Php16,000.00 - Php20,000.00 per month
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
This advertiser has chosen not to accept applicants from your region.
3
Patient Care Specialist
Taguig, National Capital Region
Belo Medical Group
Posted today
Job Viewed
Job Description
**JOB SUMMARY**
The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner.
**Job Qualifications**:
- At least 5 Year(s) of working experience in the related field is required for this position.
- Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.
**Job Types**: Full-time, Permanent
**Salary**: Php16,000.00 - Php20,000.00 per month
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner.
**Job Qualifications**:
- At least 5 Year(s) of working experience in the related field is required for this position.
- Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.
**Job Types**: Full-time, Permanent
**Salary**: Php16,000.00 - Php20,000.00 per month
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
This advertiser has chosen not to accept applicants from your region.
4
Virtual Patient Care Specialist Webpt, Medical
Muntinlupa, National Capital Region
Civicom Inc
Posted today
Job Viewed
Job Description
**Overall Purpose of the Role**
As a Virtual Patient Care Specialist, you will be providing accurate and friendly service to patients as the first person they see when entering the facilities of our client. In this virtual position, you will be greeting patients with a smile virtually and will be directing them to their designated treatment areas to manage the overall flow of patients throughout our client’s facilities as you collect the needed information from them to update their electronic medical records including billing details as needed.
**Additional Details**
- Salary Range: PHP 30,000 - 35,000
- Work schedule: Fixed Mondays to Fridays following Eastern Standard Time
- This role has options for either an on-site setting or a fully remote setting (Work from home)
**Main Duties and Responsibilities**
- Greeting patients and visitors with a smile using virtual software
- Directing patients and visitors to their designated treatment areas
- Managing the overall flow of patients virtually to direct them throughout our client’s facilities
- Collecting patient paperwork
- Checking patients into EMR, verifying their insurance, and collecting co-pay/co-ins/deductible payments before services are rendered
- Scheduling patent appointments in a professional manner according to the client’s physical therapist’s treatment plan and recommendations
- Ensuring prescriptions and authorizations are entered into the patient’s electronic medical records
- Ensuring all patients have future appointments before leaving the clinic
- Collaborating with on-site staff as needed
**Essential Qualifications**
- Possesses the appropriate training and background for the job including but not limited to: Medical receptionist, Medical Documentation, Customer Service, Patient Management, etc.
- At least one year in handling patients for general Hospital or Clinical services
- Excellent communication skills with a strong ability
- Astute attention to detail in a clinical/medical setting
- Strong ability to communicate and respond to patient queries without the reliance on a scripted spiel and to collaborate with a local and foreign team
**Desirable Qualifications**
- Possesses licensure or experience for: Physical Therapy, Sports Rehabilitation, Hospital Administration, etc.
- Proven experience in handling situations patiently with a customer-first approach
- Experienced in handling patients for Physical Therapy or Sports Rehabilitation
- Experience in WebPT is a plus but not required
- Experience as a medical receptionist is a plus but not required
**Where will you be working**
Civicom’s main office is located at the 7th floor of the Unioil building in Madrigal Business Park, Alabang, Muntinlupa City. Situated 10 minutes walking distance away from lifestyle centers such as Alabang Town Center and Molito’s park-like green space, we are also conveniently close to public transportation at the intersection of Daang Hari Avenue and Zapote Avenue.
**If you’re the person we’ve been looking for, you can expect**:
- To create and be part of something truly remarkable
- Full-time employment with the opportunity of regularization in as short as 3 months
- A competitive salary package based on your talent and experience
- A company-sponsored Health Maintenance coverage for your needs on Day 1
- Quarterly Performance Bonuses
- Perfect Attendance Bonus
- 10 accrued Sick Leave credits in a year, commutable to cash
- 10 Vacation Leave credits in a year, among others
- Promising career growth and learning opportunities
- The opportunity to collaborate with the other teams and business units in the company including our global business leaders
- Having a hand in our mission to uplift those who live in extreme poverty simply by being part of our team of Really Good People
**About Civicom**
Civicom has been a pioneer in the advances in telecommunication that changed the way companies do business globally, our solutions help overcome the barriers to time and location. For over 20 years, our collaborative tools have made it easier for new companies to compete with older incumbents, and large, complex companies by using technology to work smarter and streamline operations. From the beginning, we wanted not just to create a company, but to create something remarkable.
In Civicom, we pride ourselves as a company that would create value for others, a sense of purpose for its employees, and give 10% to charity and we seek to do it exceptionally well.
**Job Types**: Full-time, Permanent
**Salary**: Php30,000.00 - Php35,000.00 per month
**Benefits**:
- Free parking
- Gym membership
- Health insurance
- On-site parking
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
- Quarterly bonus
COVID-19 considerations:
All employees are required to wear a mask. Common surfaces are sanitized regularly and temperature
As a Virtual Patient Care Specialist, you will be providing accurate and friendly service to patients as the first person they see when entering the facilities of our client. In this virtual position, you will be greeting patients with a smile virtually and will be directing them to their designated treatment areas to manage the overall flow of patients throughout our client’s facilities as you collect the needed information from them to update their electronic medical records including billing details as needed.
**Additional Details**
- Salary Range: PHP 30,000 - 35,000
- Work schedule: Fixed Mondays to Fridays following Eastern Standard Time
- This role has options for either an on-site setting or a fully remote setting (Work from home)
**Main Duties and Responsibilities**
- Greeting patients and visitors with a smile using virtual software
- Directing patients and visitors to their designated treatment areas
- Managing the overall flow of patients virtually to direct them throughout our client’s facilities
- Collecting patient paperwork
- Checking patients into EMR, verifying their insurance, and collecting co-pay/co-ins/deductible payments before services are rendered
- Scheduling patent appointments in a professional manner according to the client’s physical therapist’s treatment plan and recommendations
- Ensuring prescriptions and authorizations are entered into the patient’s electronic medical records
- Ensuring all patients have future appointments before leaving the clinic
- Collaborating with on-site staff as needed
**Essential Qualifications**
- Possesses the appropriate training and background for the job including but not limited to: Medical receptionist, Medical Documentation, Customer Service, Patient Management, etc.
- At least one year in handling patients for general Hospital or Clinical services
- Excellent communication skills with a strong ability
- Astute attention to detail in a clinical/medical setting
- Strong ability to communicate and respond to patient queries without the reliance on a scripted spiel and to collaborate with a local and foreign team
**Desirable Qualifications**
- Possesses licensure or experience for: Physical Therapy, Sports Rehabilitation, Hospital Administration, etc.
- Proven experience in handling situations patiently with a customer-first approach
- Experienced in handling patients for Physical Therapy or Sports Rehabilitation
- Experience in WebPT is a plus but not required
- Experience as a medical receptionist is a plus but not required
**Where will you be working**
Civicom’s main office is located at the 7th floor of the Unioil building in Madrigal Business Park, Alabang, Muntinlupa City. Situated 10 minutes walking distance away from lifestyle centers such as Alabang Town Center and Molito’s park-like green space, we are also conveniently close to public transportation at the intersection of Daang Hari Avenue and Zapote Avenue.
**If you’re the person we’ve been looking for, you can expect**:
- To create and be part of something truly remarkable
- Full-time employment with the opportunity of regularization in as short as 3 months
- A competitive salary package based on your talent and experience
- A company-sponsored Health Maintenance coverage for your needs on Day 1
- Quarterly Performance Bonuses
- Perfect Attendance Bonus
- 10 accrued Sick Leave credits in a year, commutable to cash
- 10 Vacation Leave credits in a year, among others
- Promising career growth and learning opportunities
- The opportunity to collaborate with the other teams and business units in the company including our global business leaders
- Having a hand in our mission to uplift those who live in extreme poverty simply by being part of our team of Really Good People
**About Civicom**
Civicom has been a pioneer in the advances in telecommunication that changed the way companies do business globally, our solutions help overcome the barriers to time and location. For over 20 years, our collaborative tools have made it easier for new companies to compete with older incumbents, and large, complex companies by using technology to work smarter and streamline operations. From the beginning, we wanted not just to create a company, but to create something remarkable.
In Civicom, we pride ourselves as a company that would create value for others, a sense of purpose for its employees, and give 10% to charity and we seek to do it exceptionally well.
**Job Types**: Full-time, Permanent
**Salary**: Php30,000.00 - Php35,000.00 per month
**Benefits**:
- Free parking
- Gym membership
- Health insurance
- On-site parking
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
- Quarterly bonus
COVID-19 considerations:
All employees are required to wear a mask. Common surfaces are sanitized regularly and temperature
This advertiser has chosen not to accept applicants from your region.
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