21 Hospitality jobs in Alfonso

Customer Service Representatives will be set up for success to meet the following requirements for this role:

– Proficient in supporting customers via phone, chat and email identifying their needs, complaints, or other issues and providing solutions and support as needed.

– Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours.

– Responding efficiently and accurately to customers through showing Azazie cares, listening to their concerns and ensuring they have a memorable experience shopping with us.

– Navigate knowledge-based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns.

– Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively.

– Competency and initiative to meet and exceed the department metrics and individual performance goals.

– Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within DTC industry.

b. Skills/Talents the ideal candidate will posses:

– Analytical, problem solver and critical thinker.

– Ability to manage multiple channels of communication, tickets and customer conversations leading with Azazie cares and empathy.

– Team player that is willing to take initiative to support customers, other agents and supervisors.

– Adaptability to thrive in a fast-paced ever changing work environment.

– Aptitude in maintaining comprehensive knowledge of the AZ CS policies, procedures and SOPs for our customers.

– Positive attitude with a desire to learn and share ideas in a collaborative work environment.

– Clear and concise communicator within customer interactions and across different departments.

– Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results.

– Excellent time management skills.

– Customer-focused with strong interpersonal and tech savvy skills.

c. Qualifications:

– Customer Service Experience: 1 year (Preferred)

– Fluency in English.

– Experience with AI Intercom, Slack or other CRM software is a plus.

– Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating. between chat and other company tools such as our CRM and phone software.

– Excellent written and oral communication skills.

– Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs.

– Customer-focused and can demonstrate mastery of customer service skills.

– Ability to maneuver between multiple tasks.

JOB DUTIES AND RESPONSIBILITIES:

• Generates and manages online operations and serves as the point-person of online platforms such as Lazada, Shopee and other marketplace.
• Answers all customer queries and concerns on Facebook messenger, Instagram and official email address
• Answers and addresses customer queries and concerns on e-commerce platforms including chat, questions and reviews
• Coordinates with sales and operations team with regards to customer inquiries and concerns as needed

JOB REQUIREMENTS:

• Candidate must possess at least a Bachelor's/College Degree, Business Studies in Management, Marketing or equivalent
• With good interpersonal, oral and written communication skills
• With people skills, knowledgeable of sales principles and customer service practices
• Fresh Graduates are welcome to apply

Job Type: Full-time

Benefits:

• Company Christmas gift
• Company events
• Free parking
• On-site parking

Work Location: In person

Welcome to a Great Place for Great Careers At iQor, our Customer Service Representatives are more than voices on the phone—they're the people customers trust for answers, support, and solutions. Here, every call is a chance to make a difference, whether it's solving a problem or creating a moment of care.

From your very first day, you'll be supported by a team that's committed to helping you grow. Along the way, you'll build new skills, enjoy benefits that matter, and shape a career that opens the door to a brighter future.

What Your Day-to-Day Looks Like

As a Customer Service Representative, you will:

· Take inbound calls with energy, empathy, and professionalism.

· Connect with customers, listen closely, and offer the right solutions.

· Build trust with clients and teammates by being dependable and supportive.

· Handle customer needs with care, aiming to resolve issues on the first call.

· Deliver excellent service while learning how to meet customer experience goals.

· Share product knowledge in a clear, friendly way that helps customers.

Who We're Looking For

· At least 18 years old and a High School/Senior High graduate

· Strong English communication skills

· Customer service or BPO experience is a plus, but not required

· A positive, dependable attitude with a willingness to learn

· Comfortable using a computer and navigating online tools

Why You'll Love Working at iQor

· Competitive pay and allowances with monthly incentives.

· HMO benefits for you, plus options to enroll up to 5 dependents.

· Up to 30 days of paid leave annually (with up to 21 days convertible to cash).

· Night differential pay, group life insurance, and free onsite medical care.

· Training, coaching, and quarterly appraisals to support your career growth.

Ready to build great careers for success? Click this link to start your journey as an iQor Customer Service Representative

About the role

We are seeking a dedicated and customer-oriented Customer Service Assistant to join our team in Dasmarinas City Cavite. This is a full-time position where you will play a crucial role in providing exceptional customer service and support to our valued clients.

What you'll be doing

1. Respond to customer inquiries and requests in a timely and professional manner, whether via phone, email, or in-person
2. Assist customers with product information, account management, and problem-solving
3. Process customer transactions and maintain accurate records
4. Collaborate with other team members to ensure a seamless customer experience
5. Contribute to the continuous improvement of our customer service processes and procedures

What we're looking for

1. Strong communication and interpersonal skills with the ability to interact with customers of diverse backgrounds
2. Excellent problem-solving and decision-making abilities
3. Proficient in using computer systems and software applications
4. Previous experience in a customer service or retail environment is preferred
5. A positive, friendly, and helpful attitude to provide outstanding customer service

Apply now for this exciting opportunity to be part of our dynamic team

• Providing introductory information, such as a product manual explanation, to prospective and new customers
• Handling customer complaints and troubleshooting issues with products or services
• Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received
• Accessing databases to retrieve account information for customers
• Letting customers know about additional products or services that might benefit them
• Escalating queries and concerns when necessary
• Updating customer records following each contact
• Staying up to date on the latest products and services an organization provides
• Welcoming office guests and directing them to the person or office they're visiting.
• Answering, forwarding, and screening phone calls.
• Maintain the reception area
• Performing various other clerical tasks, including faxing, transcribing and filing.
• Preparing meeting and conference room.
• Provide excellent customer service.
• Scheduling appointments.
• Perform duties from time to time as instructed by the Department Head.

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Work Location: In person

Join Team Alorica

At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within

But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.

Job Summary

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

Qualifications

Requirements

• High school diploma or GED
• Customer service experience is a plus
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous
• Customer oriented

Open Positions

• Customer Service Representative
• Technical Support Representative
• Sales Representative

Additional Benefits

• Account-based incentives and bonuses
• Night differential pay
• Overtime and holiday pay
• Government-mandated benefits
• HMO coverage

Interview Process

• Account Creation and Pre-screening
• Initial Interview
• Harver Assessment

Final Interview

Job Types: Full-time, Permanent

Pay: Php18, Php30,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Education:

• Senior High School (Preferred)

Language:

• English (Required)

Work Location: In person

Welcome to a Great Place for Great Careers At iQor, our Customer Service Representatives are more than voices on the phone—they're the people customers trust for answers, support, and solutions. Here, every call is a chance to make a difference, whether it's solving a problem or creating a moment of care.

From your very first day, you'll be supported by a team that's committed to helping you grow. Along the way, you'll build new skills, enjoy benefits that matter, and shape a career that opens the door to a brighter future.

What Your Day-to-Day Looks Like

As a Customer Service Representative, you will:

· Take inbound calls with energy, empathy, and professionalism.

· Connect with customers, listen closely, and offer the right solutions.

· Build trust with clients and teammates by being dependable and supportive.

· Handle customer needs with care, aiming to resolve issues on the first call.

· Deliver excellent service while learning how to meet customer experience goals.

· Share product knowledge in a clear, friendly way that helps customers.

Who We're Looking For

· At least 18 years old and a High School/Senior High graduate

· Strong English communication skills

· Customer service or BPO experience is a plus, but not required

· A positive, dependable attitude with a willingness to learn

· Comfortable using a computer and navigating online tools

Why You'll Love Working at iQor

· Competitive pay and allowances with monthly incentives.

· HMO benefits for you, plus options to enroll up to 5 dependents.

· Up to 30 days of paid leave annually (with up to 21 days convertible to cash).

· Night differential pay, group life insurance, and free onsite medical care.

· Training, coaching, and quarterly appraisals to support your career growth.

Ready to build great careers for success? Click this link to start your journey as an iQor Customer Service Representative

Job Summary:

The Customer Service Associate – New Accounts / Teller is responsible for generating business for the Bank by providing excellent customer service and efficient processing of client's transactions in the areas of new accounts, tellering and special services.

DUTIES AND RESPONSIBILITIES

As New Accounts

1. Perform proper New Account's start and end of day activities subject to prescribed policies and procedures.
2. Provide information on Bank products and services to clients.
3. Process applications for opening of new accounts (Savings Account, Current Account, ATM and/or Term deposits) subject to presentation and submission of required documentary requirements as prescribed in the policies and procedures manuals.
4. Check validity of information on all source documents e.g., account name, account numbers etc.
5. Process new/renewal/roll-over/termination/pre-termination of Term Deposits in accordance with the Bank's procedures.
6. Attend to all service requests of clients and other Head Office units such as, but not limited to, Bank certifications, ATM cards, MC issuance, check book re-orders, replacement of filled passbooks, loan payment debiting etc.
7. File and manage bank records of account opening documents, signature cards and other client records, and observe proper record keeping.
8. Prepare and release bank statements and returned checks to clients.
9. Ensure adequacy of accountable and non/accountable forms for branch use.
10. Prepare daily / monthly balancing and summary of working / inventory supply of Accountable forms and other branch supplies.
11. Responsible in scanning and uploading of all account opening and KYC documents in Webloan and Network Attached Storage Server (NASSVR).

As Teller

1. Perform proper Teller's start and end-of-day activities subject to prescribed policies and procedures.
2. Process over-the-counter monetary transactions – deposits, withdrawals, encashment, loan payments, miscellaneous transactions, etc.
3. Signature verify/approve cash withdrawals and encashment within the designated authority limit.
4. Observe proper balancing of transactions and turn-over of cash and other items to the BOO/BSO/vault custodian according to required procedures.

As Admin & Support (System and Operation)

1. Prepare and ensure timely submission of assigned internal and regulatory reportorial requirements.
2. Act as alternate / joint/dual custodian as specified in the policy manual.
3. Ensure prompt and courteous servicing of client inquiries, request, complaints and transactions.
4. Maintain a clean and orderly workstation at all times.
5. Perform other tasks that may be assigned by superiors from time to time.
6. Perform duties and responsibilities required under the latest manual of operations pertaining to the position.

MINIMUM REQUIREMENT

• Education : Graduate of any 4-year degree Business related course.
• Experience: No work experience required; Fresh graduates are welcome to apply
• Can start ASAP and amenable to work at Molino Branch

-Customer Service Representative include serving as the initial point of contact for customer inquiries, resolving concerns, maintaining accurate records, providing technical support, and collaborating with other departments to ensure a positive customer experience.

- Prepare gate pass for delivery

-Build sustainable relationships of trust through open and interactive communication.

- Monitor and coordinate delivery schedule. Take orders, calculate charges, and process billing or payments. Review customer accounts and make changes, if necessary.Handle returns or complaints.

• Assist client for any issues and inquiry
• handle account of clients

-look for potential customers

- provide timely and accurate cost per product

-attend clients meetings

Job Type: Full-time

Benefits:

• Paid training
• Promotion to permanent employee

Education:

• Bachelor's (Required)

Experience:

• Customer Service /Sales Staff: 1 year (Required)
• Electronics Company: 2 years (Required)

Location:

• Carmona, Cavite (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person