1212 Hospitality Workers jobs in Antipolo

KEY ROLES AND RESPONSIBILITIES:

Logistics Planning & Cost Management

• Optimize logistics networks and reduce costs across warehousing and transportation.
• Negotiate transport rates and evaluate logistics models for efficiency.
• Implement cost-saving initiatives and process improvements to maximize working capital.

Inbound Management

• Ensure timely and complete release of imported goods through broker coordination.
• Monitor shipment schedules and compliance with import regulations.
• Participate in freight RFQs and manage broker performance.

3PL Management

• Oversee 3PL operations to meet service level agreements and inventory accuracy.
• Conduct logistics audits and drive improvements in warehouse and transport systems.
• Manage inbound/outbound logistics including safety and quality standards.

Customer Supply Chain

• Lead the Customer Service Team under a customer-facing model.
• Implement Vendor Managed Inventory and ensure accurate order processing.
• Engage with key stakeholders during business reviews.

Countering and Collection

• Manage the full order-to-cash process.
• Resolve issues collaboratively with Finance and Sales teams.

Reverse Logistics

• Lead reverse logistics operations in compliance with global standards.
• Document and correct delivery rejections using SAP.

QUALIFICATIONS:

• Bachelor's degree in Engineering, Business, Supply Chain, or equivalent.
• At least 7 years in Customer Service and Logistics Management within the FMCG industry.
• Proficient in 3PL management, inventory and warehouse operations, SAP (SD & MM modules), and ERP systems.
• Experience in vendor-managed inventory and customer-facing supply chain models.
• Excellent interpersonal skills, negotiation capabilities, and stakeholder engagement.
• Familiarity with customs compliance and international trade regulations.
• Willingness to conduct warehouse and trade visits for customer immersion.

About the role

We are seeking a passionate and dedicated Customer Service professional to join our dynamic team at MKS WORKFORCE MANAGEMENT SERVICES INC'. As a Customer Service representative, you will play a crucial role in providing exceptional support to our valued clients, ensuring their satisfaction and loyalty. This full-time position is based in Makati City Metro Manila.

What you'll be doing

• Respond promptly and professionally to incoming customer inquiries and requests via phone, email, and other communication channels
• Provide accurate and effective solutions to customer issues, resolving problems efficiently and courteously
• Maintain detailed records of customer interactions and follow-up actions
• Identify opportunities to enhance the customer experience and provide feedback to the management team
• Collaborate with cross-functional teams to ensure seamless service delivery
• Adhere to company policies, procedures, and quality standards
• Participate in continuous training and development to stay up-to-date with industry trends and best practices

What we're looking for

• Proven experience in a customer service or call centre role, preferably within the Call Centre & Customer Service industry
• Excellent communication and interpersonal skills, with the ability to listen actively and respond effectively
• Strong problem-solving and critical-thinking skills to handle a variety of customer inquiries and concerns
• Proficiency in the English language, both written and verbal
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Genuine passion for delivering exceptional customer service and a commitment to exceeding client expectations

What we offer

At MKS WORKFORCE MANAGEMENT SERVICES INC', we are dedicated to creating a supportive and rewarding work environment for our employees. We offer competitive compensation, opportunities for career growth and development, and a range of benefits to support your overall well-being. We believe in fostering a culture of collaboration, innovation, and work-life balance, so you can thrive both professionally and personally.

About us

MKS WORKFORCE MANAGEMENT SERVICES INC' is a leading provider of workforce management services, specialising in customer service solutions. With a strong reputation for excellence and a client-centric approach, we have established ourselves as a trusted partner for businesses across various industries. Our goal is to empower our clients to achieve their objectives by delivering exceptional customer experiences.

If you are excited to join our team and contribute to our continued success, we encourage you to apply now.

Job Scope

• Process Import Bookings and coordinate customer order with overseas agents
• Communicate with customers, service providers, airlines, shipping lines, overseas agent
• Shipment order tracking / status reports
• Job invoicing / processing creditor invoices
• Arranging transport / cartage
• Maintain safe and clean working area by complying with company policies and procedures

Qualifications

• Graduate of Customs Administration or related course
• More than 5 years experience in the industry (logistics, freight forwarding)
• Solid work exposure in the end to end activities of order processing
• Experience in using Cargowise/ ICS/ Excel
• Strong attention to detail
• Able to work autonomously
• Excellent Customer Service skills

Others:

• Permanent WFH* (terms and conditions apply).
• HMO and Life insurance coverage on the first day of work.
• Amenable to work on different shifts (AM, Mid, Night Shift)
• Company to provide internet allowance and PC.
• 20% Night Differential and Other Allowance
• Loyalty award and Others.

Job Description:

• Attends customer inquiries through SMS, Emails, Calls & Fresh Works and must resolved/update timely
• Handles specific accounts and has direct communication/contact to clients accounts depends on volume)
• Maintains house accounts, and compliance of sending monitoring report & disposition regularly per client's requirements

Qualifications:

• Graduate of any four (4) year course
• With a minimum of one (1) year experience working as customer support
• Knowledgeable in using MS Office Applications (Word, Excel, PowerPoint)

Job Type: Full-time

Ability to commute/relocate:

• Parañaque: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Required)

Work Location: In person

Please note: If you are shortlisted, we will contact you via email ) or WhatsApp. Kindly add us on Telegram (ID: lynnnhr) for the further process.

Key Responsibilities:

• Respond to customer inquiries promptly and accurately through chat platforms
• Handle complaints professionally, escalate unresolved issues, and ensure proper documentation
• Provide accurate information regarding ongoing promotions, benefits, and platform procedures
• Monitor, follow up, and ensure resolution of customer requests
• Use backend and frontend systems to assist customers
• Communicate system-related issues to the team lead quickly
• Collaborate internally with relevant departments such as finance or tech support
• Adhere to customer service policies and data protection standards
• Prioritize multiple chats and manage time effectively during high-volume periods
• Participate in ongoing training and development to improve service quality

Requirements:

• Able to communicate and write in English
• Able to work 12-hour shifts with 2-hour break, 6 days a week (including weekends or holidays if scheduled)
• Experience in digital platforms such as e-commerce, fintech, or online entertainment is a plus
• Ability to handle multiple chats simultaneously in a fast-paced environment
• Must have own laptop or desktop with a stable internet connection
• Self-disciplined, detail-oriented, and capable of working independently in a remote setting

Benefits:

• Competitive salary (based on experience and position level)
• Working Hours: 8AM - 8PM (Day Shift) and 8PM - 8AM (Night Shift) GMT+7
• Paid leave up to 14 days
• Allowances
• Attractive overtime pay
• Fully remote work
• Performance review twice a year
• Opportunities for training and career growth
• Fast-paced, supportive work environment

Loại hình công việc: Toàn thời gian

Mục lương: Php25.000,00 - Php35.000,00 một tháng

Financial - Mandarin

Site: Rockwell

Start Week: Sep 28 - Oct 19

Salary: ₱75,000.00

Headcount: 4

Qualifications: No CCE required, B2 CEFR

We are looking for
Mandarin-speaking professionals
to join our growing team in Rockwell

• No Contact Center Experience required
• Proficiency in Mandarin (at least
  B2 CEFR level
  )
• Open to freshers with strong communication skills

Are you ready to make an impact? Join Infosys BPM as a Customer Service Specialist and jumpstart your career

Key Responsibilities:

• Respond to customer queries and provide assistance with questions and concerns
• Follow up with customers to ensure full resolution of issues
• Run reports to analyze common complaints and problems
• Use knowledge base information to address inquiries and escalate to a supervisor or lead when information is unclear or unavailable

Job Highlights:

• Competitive salary package
• HMO for employee and 2 dependents
• Performance bonus
• Career development opportunities

Qualifications

• At least 1st year completed in college
• Minimum 18 months Customer Service (Fraud/Financial/Banking/Telco Account) BPO work experience
• We are open for High School Graduate with a minimum of 4 years BPO working experience
• Good communication skills
• With no issues working onsite 100% in our BGC, Taguig office
• With no issues working on night shifts, shifting schedule, weekends & holidays

Why Infosys BPM Philippines:

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great Place to Work Certified

"We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines"

Comp Package:

• Basic Pay: 27,000
• Upfront Allowance: 3,000
• Performance Bonus: Up to 10,000

Job Overview:

We are looking for highly motivated and customer-centric Hotel Reservations Agents to join our growing BPO team. As a key player in delivering exceptional service to our hotel clients, you will assist guests with reservations, bookings, inquiries, and support regarding hotel services and amenities. This role involves providing top-tier service while maintaining a positive and professional attitude.

Key Responsibilities:

• Handle inbound or outbound calls with hotel guests and potential customers.
• Assist with hotel reservations, cancellations, and modifications in a timely manner.
• Provide accurate information on hotel rates, availability, policies, and promotions.
• Resolve guest concerns and inquiries regarding hotel services and booking-related issues.
• Ensure customer satisfaction by delivering efficient and effective solutions.
• Process booking requests, modifications, and cancellations following company policies.
• Maintain accurate records of all customer interactions using CRM tools and other company systems.

Qualifications:

• Senior High school graduate.
• At least 1 year experience in customer service, preferably in a hotel/reservation-related role in the BPO Industry
• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking abilities.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Experience with hotel reservation systems (e.g., Opera, Amadeus, etc.) is an advantage.
• Flexibility to work various shifts including nights, weekends, and holidays.

• Coordinate and inquire rates and charges from overseas agents, shipping lines, and airlines for both air and sea import shipments.
• Prepare and provide timely and competitive quotations to clients based on their inquiries, specifically for assigned in-house key accounts.
• Process and manage bookings for import shipments related to assigned in-house key accounts, ensuring accurate and on-time handling.
• Conduct telemarketing and sales call visit activities to secure new clients and expand business with existing accounts, in line with company growth objectives.
• Prepare and submit monthly production reports to the immediate superior, reflecting account activity, quotations given bookings handled and secures business/lanes.
• Maintain strong communication and coordination with clients, agents, and internal teams to ensure excellent customer service and operational support.

Any other tasks that may be assigned.

Qualifications :

-Graduate of any business course.

-At least 1 year experience in import/export customer service or freight forwarding operations

-Cooperative, work oriented, focused, fast learner, initiative, efficient and must be computer literate.

Job Type: Full-time

Pay: From Php20,000.00 per month

Work Location: In person