210 Hospitality Supervisor jobs in the Philippines

Be the face of heartfelt hospitality.

As a Guest Services Agent, you'll handle front desk operations, including reception, cashiering, guest relations, and reservations. This multi-functional role offers cross-training across key hotel departments.

Key Responsibilities:

• Welcome guests and manage check-in/check-out
• Process payments and foreign exchange transactions
• Assist with guest inquiries, requests, and feedback
• Promote hotel offers and upsell services
• Support other departments (Concierge, Reservations, F&B) as needed
• Ensure accurate reports and smooth shift transitions

What We're Looking For:

• Friendly, professional, and service-oriented
• Strong communication and attention to detail
• Willing to work flexible shifts (AM/PM/Midnight)
• Hotel or customer service experience is a plus

Grow your hospitality career with Dusit.

Apply now and make every guest feel at home.

Job Type: Full-time

Benefits:

• Employee discount
• Health insurance
• Staff meals provided

Education:

• Bachelor's (Preferred)

Experience:

• Guest Service Agent: 2 years (Required)

Work Location: In person

Company Description

Park Inn by Radisson Clark offers a warm and inviting hotel experience in Clark, Pampanga, with 254 comfortable rooms and suites designed for both comfort and functionality. Situated 14 kilometers from Clark International Airport (CRK) and nestled in the central business district, our hotel is strategically placed near prominent tourist attractions and historical landmarks. It caters to the needs of both business and leisure travelers, providing effortless access to the Clark Freeport Zone and the SM City Clark mall complex.

Role Description

This is a full-time on-site role for a Guest Service Representative located in Mabalacat City. The Guest Service Representative will be responsible for welcoming and assisting guests, managing front desk operations, addressing guest inquiries and concerns, ensuring guest satisfaction, and maintaining a high level of hospitality. The role also involves handling reservations, coordinating with other departments, and providing concierge services.

Qualifications

• Exceptional customer service and interpersonal skills
• Proficiency in front desk operations and reservation management
• Strong communication skills, both verbal and written
• Problem-solving abilities and attention to detail
• Hospitality experience is preferred
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• High school diploma or equivalent required; additional education in hospitality or related field is a plus

Company Description

Banwa Private Island is an intimate all-villa destination located in the natural biodiversity haven of north-eastern Palawan in the Philippines. It offers discerning guests privacy, seamless service, and breathtaking views, with beachfront villas that boast floor-to-ceiling windows, beach-and-garden terraces, and infinity pools that merge with the ocean. Guests can choose to stay in contemporary-designed villas or exclusively charter the entire island. The island's ethos centers on supporting and protecting delicate ecosystems through the Aquos Foundation, which includes programs for the conservation of critically endangered species.

Role Description

This is a full-time on-site role for a Guest Service Supervisor. The Guest Service Supervisor will be responsible for overseeing daily guest services operations, ensuring guest satisfaction, and addressing any guest concerns promptly. The role involves supervising and training guest service staff, managing reservations, coordinating with other departments to ensure seamless service, and maintaining high standards of customer service.

Qualifications

• Strong leadership and supervisory skills
• Excellent communication and interpersonal skills
• Proficiency in managing reservations and front desk operations
• Ability to handle guest complaints and resolve issues promptly
• Experience in luxury hospitality or resort management
• Knowledge of customer service standards and practices
• Flexibility to work in a dynamic, fast-paced environment
• Bachelor's degree in Hospitality Management, Business Administration, or related field

Responsible for answering and routing internal and external telephone calls in a professional and courteous manner. Assists guests by responding to inquiries, processing service requests, and coordinating with other departments to ensure timely follow-up. Maintains accurate message records, wake-up call requests, and guest service logs. Ensures the telephone system and communication procedures are followed according to hotel standards. Supports the Front Office team in delivering seamless guest service.

QUALIFICATIONS:

• Preferably with experience in hospitality or customer service field

• Preferably with excellent communication skills and telephone etiquette

• Has the ability to multitask and work in fast-paced environments

• Must be a resident of Baguio City or willing to relocate

• Must be willing to work on shifting schedules

• Complete government numbers (SSS, TIN, Pag-IBIG, PhilHealth)

• With complete basic requirements

ADDITIONAL BENEFITS:

• with Service Charge

Job Type: Full-time

Pay: Php470.00 per day

Benefits:

• Flexible schedule
• Life insurance
• Staff meals provided
• Transportation service provided

Work Location: In person

Qualifications:

• BS Hospitality Management or related field preferred.
• Minimum of 2 years supervisory experience in both Front office and/ot housekeeping operations (Resort/Hotel)
• Strong leadership and interpersonal skills
• Excellent communication and problem-solving skills
• Proficient in hotel PMS;knowledge of (Hotelogix, opera, Fidelio) is a plus.
• Strong attention to detail and guest service orientation
• Willingness to work flexible shifts, including weekends ans holidays.

Key responsibilities:

• Greet and welcome guests in a warm and gracious manner
• Assist with check-in and check-out of guests
• Respond to guest inquiries and resolve any issues or complaints
• Collaborate with other departments to ensure smooth hotel operations

Qualifications:

• At least 1 year of experience in the hospitality industry (preferred)
• Proficiency in OPERA software is an advantage
• Excellent communication and interpersonal skills
• Willing to work overtime, holidays, and weekends
• Fresh graduates are welcome to apply

Apply now and join our gracious team at Le Monet Hotel

Job Description

We are looking for a Guest Services Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.

Guest Services Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests

Minimum Qualifications

• At least 1 year work experience with Front Office Operations
• Excellent in written and verbal communication skills and organizational skills
• Strong analytical and planning skills;
• Good customer service skills;
• Excellent problem-solving skills;
• Can start immediately

Outlet assignment:

Gift shop, fish spa, interactions, photo booths, parking and drop-off

• Graduate of any four (4) year course/ Fresh graduates
• Candidates must be friendly and energetic
• Able to work well in a team environment with a strong work ethic
• Strong problem-solving and conflict-resolution skills
• Previous retail sales and cash handling experience a definite asset
• Must be available to work flexible hours including weekends

Job Type: Full-time

Benefits:

• Company events
• Free parking
• Staff meals provided

Ability to commute/relocate:

• Cebu City: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

GUEST RELATIONS ASSOCIATE/ FRONT OFFICE STAFF for BE Resorts Mactan in Punta Engaño, Lapu-Lapu City.

PURPOSE

Provide utmost guest satisfaction by anticipating and responding to every guest's needs with flexibility and attention to detail and endeavor to make each stay as worthy experience for the guest and a gainful undertaking for the hotel; meet guest expectations realizing the importance of leaving room for improvements and seek to attain the highest level of quality and service with a warm, responsive and personal touch

DUTIES AND RESPONSIBILITIES

OPERATIONS

1. Perform check-in and check-out procedure, accommodate special requests whenever possible

2. Assist in pre-registration and blocking of rooms for reservations

3. Understand and adhere to proper credit, check cashing and cash handling policies and procedure

4. Know room locations, type of rooms available and room rates

5. Use suggestive selling techniques to sell rooms and to promote other services of the hotel

6. Check arrival folder and ensure that registration materials are properly arranged and correctly prepared

7. Ensure all expected arrivals have pre-blocked rooms

8. Log in and read communications log book; turn over to the next shift any important instructions and pending items

9. Check for any action memos or department memos that pertain to staff; sign once read and understood

10. Check calendar for the day's reminders

11. Attend briefings before start of shift

12. Endorse any pending matters from the previous shift to the housekeeping Manager/Supervisor

13. Log fax received through front office fax machine including name of addressee, room number, time received

14. Coordinate room status updates with the housekeeping department by notifying them of all check-outs, late check-outs, early check-ins, special requests and part day rooms

15. Possess a working knowledge of reservations; take some day reservations and future reservations when necessary; know cancellation procedure

16. Know how to use front office equipment

17. Follow procedure for issuing and closing safety deposit boxes used by guests

18. Use proper message handling procedures

19. Maintain constant communication with Housekeeping Coordinator for latest updates on room status

20. Review room blockings in the previous nights

21. Identify all due out rooms and arrange supporting documents

22. Verify method of payment and ensure that sufficient credit card approval has been obtained to ensure fast check-out service

23. Ensure that authorized persons are not allowed at the Front Desk Area

24. Handle and promptly act on guest complaints to ensure optimum guest satisfaction

25. Inform Front Office Supervisor of guest complaints for notation in Guest History File

26. Report any unusual occurrences or requests to the Manager or Supervisor

27. Be familiar with hotel's facilities for the purpose of assisting guests and giving them correct information

28. Coordinate with housekeeping in the maintenance, cleanliness and orderliness of the work area

29. Ensure that all clients consistently receive prompt, efficient and friendly service

30. Coordinate with housekeeping regarding expected group arrival and VIP arrival for the day

31. Attend regular staff meetings in order to keep updated with information and procedure relating to Front Desk Operations

32. Perform other related duties as may assigned by superior

REQUIREMENTS

EDUCATION : college graduate, preferably HRM, Tourism and related courses

QUALIFICATIONS :

§ with very good communication skills

§ with cheerful disposition, courteous and well-mannered

§ personable, friendly, proactive

Job Type: Full-time

Work Location: In person