415 Hospitality Staff jobs in the Philippines
Guest Services Officer
IHG
Posted 2 days ago
Job Viewed
Job Description
NULL
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn®️ family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn®️ family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
0
Guest Services Associate
IHG
Posted 2 days ago
Job Viewed
Job Description
+ Welcoming guests as they arrive and checking them into their rooms
+ Answering phone calls and responding to guest inquiries
+ Handling guest complaints and resolving issues in a timely and professional manner
+ Processing payments and maintaining accurate guest records
+ Assisting guests with luggage and other requests
+ Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
+ Maintaining a clean and organized front desk area
+ Providing information about hotel amenities, local attractions, and restaurants
+ Upselling hotel services and amenities to guests
+ Ensuring guest satisfaction throughout their stay
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
+ Answering phone calls and responding to guest inquiries
+ Handling guest complaints and resolving issues in a timely and professional manner
+ Processing payments and maintaining accurate guest records
+ Assisting guests with luggage and other requests
+ Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
+ Maintaining a clean and organized front desk area
+ Providing information about hotel amenities, local attractions, and restaurants
+ Upselling hotel services and amenities to guests
+ Ensuring guest satisfaction throughout their stay
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
1
Guest Services Supervisor
IHG
Posted 2 days ago
Job Viewed
Job Description
NULL
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative / Customer
Navotas, National Capital Region
Ernest Logistics Corporation
Posted today
Job Viewed
Job Description
**JOB QUALIFICATIONS**
- Holder of any four (4) year college degree
- With at least two (2) years of direct work experience in customer service
- With at least two (2) years of work experience in the logistics and transportation industry
- With good moral character and no derogatory record
**JOB DUTIES AND RESPONSIBILITIES**
- Receives inbound sales queries through applicable means and ensures that these information are transmitted into the sales pipeline.
- Receives customer booking and ensures adherence to booking processing standards and procedures.
- Accepts bookings that are within the scope, capacity, and regulations of the company.
- Updates shipment status report on designated times w/in working day, and provides timely and accurate information when when inquired.
- Works up problematic shipments using standard procedures.
- Ensures efficient and proactive handling of customer complaints.
- Other duties that may be assigned from time-to-time.
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Navotas: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Service Representative: 2 years (required)
- logistics and transportation: 2 years (required)
**Language**:
- English (preferred)
- Holder of any four (4) year college degree
- With at least two (2) years of direct work experience in customer service
- With at least two (2) years of work experience in the logistics and transportation industry
- With good moral character and no derogatory record
**JOB DUTIES AND RESPONSIBILITIES**
- Receives inbound sales queries through applicable means and ensures that these information are transmitted into the sales pipeline.
- Receives customer booking and ensures adherence to booking processing standards and procedures.
- Accepts bookings that are within the scope, capacity, and regulations of the company.
- Updates shipment status report on designated times w/in working day, and provides timely and accurate information when when inquired.
- Works up problematic shipments using standard procedures.
- Ensures efficient and proactive handling of customer complaints.
- Other duties that may be assigned from time-to-time.
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Navotas: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Service Representative: 2 years (required)
- logistics and transportation: 2 years (required)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
Cebu, Cebu
Lexie Staffing & Business Consulting
Posted 20 days ago
Job Viewed
Job Description
In this role, you'll be responsible in listening to customers' questions/concerns and provide answers/responses, provide information about products & services, take orders, calculate charges, process billing/payments, review customer accounts and make changes, if necessary.
To qualify, you must be:
• At least Senior High School graduate
• At least 6 months BPO experience
• Average to good English speaker/communicator
• Able to start ASAP
1-DAY VIRTUAL PROCESS! APPLY TODAY!
To qualify, you must be:
• At least Senior High School graduate
• At least 6 months BPO experience
• Average to good English speaker/communicator
• Able to start ASAP
1-DAY VIRTUAL PROCESS! APPLY TODAY!
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Supervisor
Abbott
Posted 1 day ago
Job Viewed
Job Description
**Position Summary**
Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings you a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world. Abbott Rapid Dx North America, LLC's Orlando site is part of Global Business Services (GBS) within the Abbott Rapid Diagnostics Division. We have a global accountability to delivery an exceptional customer experience and create business value through compliance, standardization and data analytics. The GBS group fosters a collaborative, team focused and winning environment where employees are accountable and encouraged to develop themselves.
The **Customer Service Supervisor** acts as a member of the leadership team within GBS Manila and effectively support Customer Service through coaching, problem solving and process improvement. The Supervisor represents Customer Service while working with various internal and external customers. Is responsible for a variety of sales support and order processing functions to facilitate business objectives. The Supervisor is responsible for ensuring on-going compliance with procedures, implementing continuous improvement, assessing employee productivity and quality by providing guidance, training and leadership daily. This position is responsible for the adherence of all procedures and Service Level Agreements (SLAs) established by
Abbott Rapid Dx North America, LLC.
**Duties and Responsibilities**
+ Manage the domestic teams of customer service representatives for both the US and Europe; provide leadership and guidance for all staff
+ Ensure all customer service representatives understand and comply with all policies and procedures
+ Assume ownership and responsibility for data accuracy of all processed sales orders by reviewing trends from data processed and implementing quality mechanisms and controls
+ Stay current with any account changes in contact information, inventory requirements, order requirements, etc.
+ Analyze internal operations and procedures and recommend proper changes and improvements as needed
+ Provide Training and Skill Development plans for all employees in department
+ Develop employees, conduct performance reviews and corrective actions when necessary
+ Work with leadership to support employees and increase overall customer satisfaction
+ Act as support and backup for Customer Service Manager; represent department at meetings
+ Execute applicable Quality System processes and monitor the accuracy of service provided
+ Communicate the importance of the Quality System to all employees and report on its effectiveness
+ Support Sarbanes Oxley (SOX) compliance
+ Other duties as assigned
**Key Position Competencies**
+ Customer Focus
+ Delegation
+ Developing Direct Reports
+ Directing Others
+ Functional/Technical Skills
+ Priority Setting
+ Problem Solving
+ Process Management
**Minimum Qualifications**
+ Must be proficient in MS Office including Excel, Word and Outlook
+ Must have good keyboarding and typing skills
+ Must be able to multi-task and meet deadlines
+ Must have strong analytical and problem-solving skills
+ Must have excellent interpersonal skills
+ Must be able to communicate professionally
+ Must be able to react to situations with a strong sense of urgency
+ Must be able to make independent judgments, which have minor impacts on the organization
+ Must be willing to work night shift
**Education & Experience**
+ Must possess at least College/Bachelor's Degree
+ Minimum two years supervisor experience required
+ Minimum two years of working experience in customer service or related field required
+ Knowledge of SAP or ERP applications required
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings you a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world. Abbott Rapid Dx North America, LLC's Orlando site is part of Global Business Services (GBS) within the Abbott Rapid Diagnostics Division. We have a global accountability to delivery an exceptional customer experience and create business value through compliance, standardization and data analytics. The GBS group fosters a collaborative, team focused and winning environment where employees are accountable and encouraged to develop themselves.
The **Customer Service Supervisor** acts as a member of the leadership team within GBS Manila and effectively support Customer Service through coaching, problem solving and process improvement. The Supervisor represents Customer Service while working with various internal and external customers. Is responsible for a variety of sales support and order processing functions to facilitate business objectives. The Supervisor is responsible for ensuring on-going compliance with procedures, implementing continuous improvement, assessing employee productivity and quality by providing guidance, training and leadership daily. This position is responsible for the adherence of all procedures and Service Level Agreements (SLAs) established by
Abbott Rapid Dx North America, LLC.
**Duties and Responsibilities**
+ Manage the domestic teams of customer service representatives for both the US and Europe; provide leadership and guidance for all staff
+ Ensure all customer service representatives understand and comply with all policies and procedures
+ Assume ownership and responsibility for data accuracy of all processed sales orders by reviewing trends from data processed and implementing quality mechanisms and controls
+ Stay current with any account changes in contact information, inventory requirements, order requirements, etc.
+ Analyze internal operations and procedures and recommend proper changes and improvements as needed
+ Provide Training and Skill Development plans for all employees in department
+ Develop employees, conduct performance reviews and corrective actions when necessary
+ Work with leadership to support employees and increase overall customer satisfaction
+ Act as support and backup for Customer Service Manager; represent department at meetings
+ Execute applicable Quality System processes and monitor the accuracy of service provided
+ Communicate the importance of the Quality System to all employees and report on its effectiveness
+ Support Sarbanes Oxley (SOX) compliance
+ Other duties as assigned
**Key Position Competencies**
+ Customer Focus
+ Delegation
+ Developing Direct Reports
+ Directing Others
+ Functional/Technical Skills
+ Priority Setting
+ Problem Solving
+ Process Management
**Minimum Qualifications**
+ Must be proficient in MS Office including Excel, Word and Outlook
+ Must have good keyboarding and typing skills
+ Must be able to multi-task and meet deadlines
+ Must have strong analytical and problem-solving skills
+ Must have excellent interpersonal skills
+ Must be able to communicate professionally
+ Must be able to react to situations with a strong sense of urgency
+ Must be able to make independent judgments, which have minor impacts on the organization
+ Must be willing to work night shift
**Education & Experience**
+ Must possess at least College/Bachelor's Degree
+ Minimum two years supervisor experience required
+ Minimum two years of working experience in customer service or related field required
+ Knowledge of SAP or ERP applications required
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
ThermoFisher Scientific
Posted 2 days ago
Job Viewed
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Join our ambitious team at Thermo Fisher Scientific, where you will play a crucial role in making the world healthier, cleaner, and safer. Our Customer Service team in Quezon City is dedicated to providing world-class support to our clients throughout their lifecycle, ensuring outstanding service at every stage.
**Key Responsibilities:**
+ Build and follow up on accounts, modifying them as necessary to ensure accuracy.
+ Demonstrate flawless attention to detail with accurate data entry, understanding the direct impact on delivery and invoicing.
+ Successfully implement required computer systems to maintain quality customer data.
+ Maintain daily customer service reports to track performance and identify areas for improvement.
+ Assess individual customer requirements and direct activities to appropriate departments to ensure accurate quotes and lead times.
+ Strictly adhere to SOPs, SLAs, and departmental training guidelines.
+ Collaborate on assignments and projects as part of a team.
+ Perform other related duties as required and assigned.
**Skills:**
+ Display outstanding attention to detail and accuracy in the workplace.
+ Proven ability to identify and solve problems while multitasking under deadlines.
+ Strong written and verbal communication skills.
+ Must possess self-motivation, enthusiasm, a positive attitude, and perform as a great teammate.
+ Good organizational skills and the ability to prioritize effectively.
+ Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.
+ Work on your own initiative on daily routine tasks and system issues.
+ Proficient Microsoft Office user.
**Experience:**
+ Relevant customer service experience is preferred in an SSC/multinational/office environment, but fresh grads are also welcome.
+ Experience with Oracle or SAP preferred but not essential.
**Education:**
+ Requires a high school diploma or a Government Body award. A Bachelor's Degree is preferred but not essential; candidates with relevant experience and knowledge will also be considered.
**Working Conditions:**
+ This position requires repetitive typing and regular use of a computer plus multiple displays.
+ Most of the other physical demands are typical of those associated with an office environment.
+ We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Join our ambitious team at Thermo Fisher Scientific, where you will play a crucial role in making the world healthier, cleaner, and safer. Our Customer Service team in Quezon City is dedicated to providing world-class support to our clients throughout their lifecycle, ensuring outstanding service at every stage.
**Key Responsibilities:**
+ Build and follow up on accounts, modifying them as necessary to ensure accuracy.
+ Demonstrate flawless attention to detail with accurate data entry, understanding the direct impact on delivery and invoicing.
+ Successfully implement required computer systems to maintain quality customer data.
+ Maintain daily customer service reports to track performance and identify areas for improvement.
+ Assess individual customer requirements and direct activities to appropriate departments to ensure accurate quotes and lead times.
+ Strictly adhere to SOPs, SLAs, and departmental training guidelines.
+ Collaborate on assignments and projects as part of a team.
+ Perform other related duties as required and assigned.
**Skills:**
+ Display outstanding attention to detail and accuracy in the workplace.
+ Proven ability to identify and solve problems while multitasking under deadlines.
+ Strong written and verbal communication skills.
+ Must possess self-motivation, enthusiasm, a positive attitude, and perform as a great teammate.
+ Good organizational skills and the ability to prioritize effectively.
+ Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.
+ Work on your own initiative on daily routine tasks and system issues.
+ Proficient Microsoft Office user.
**Experience:**
+ Relevant customer service experience is preferred in an SSC/multinational/office environment, but fresh grads are also welcome.
+ Experience with Oracle or SAP preferred but not essential.
**Education:**
+ Requires a high school diploma or a Government Body award. A Bachelor's Degree is preferred but not essential; candidates with relevant experience and knowledge will also be considered.
**Working Conditions:**
+ This position requires repetitive typing and regular use of a computer plus multiple displays.
+ Most of the other physical demands are typical of those associated with an office environment.
+ We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Manager
Pulilan, Bulacan
Cargill
Posted 2 days ago
Job Viewed
Job Description
**Job Purpose and Impact**
The Customer Service Manager will oversee a team that provides customer services relating to sales, sales promotions, installations and communications. In this role, you will supervise the team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.
**Key Accountabilities**
+ Conduct performance management, talent development, succession planning and engagement.
+ Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
+ Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.
+ Provide support and feedback to define improvement projects and commitments that require a thorough understanding of customer service practices and procedures for a small team.
+ Other duties as assigned
+ Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.
**Qualifications**
**Minimum Qualifications**
+ Bachelor's degree in a related field or equivalent experience
+ Minimum requirement of 1 year relevant work experience. Typically reflects 3 years or more of relevant experience
+ Must have strong background in Supply Chain Customer Service/Order Management for a Manufacturing company
+ Must have people management experience
+ Experience in an agriculture company is a plus
+ Willing to be based in Pulilan
The Customer Service Manager will oversee a team that provides customer services relating to sales, sales promotions, installations and communications. In this role, you will supervise the team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.
**Key Accountabilities**
+ Conduct performance management, talent development, succession planning and engagement.
+ Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
+ Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.
+ Provide support and feedback to define improvement projects and commitments that require a thorough understanding of customer service practices and procedures for a small team.
+ Other duties as assigned
+ Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.
**Qualifications**
**Minimum Qualifications**
+ Bachelor's degree in a related field or equivalent experience
+ Minimum requirement of 1 year relevant work experience. Typically reflects 3 years or more of relevant experience
+ Must have strong background in Supply Chain Customer Service/Order Management for a Manufacturing company
+ Must have people management experience
+ Experience in an agriculture company is a plus
+ Willing to be based in Pulilan
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Specialist
Abbott
Posted 2 days ago
Job Viewed
Job Description
Abbott Rapid Diagnostics is a world leader in rapid diagnostics at the point of care, with a focus on cardiometabolic disease, infectious disease and toxicology. Point of care testing provided immediate, actionable information, contributing to better clinical, operational and economic outcomes.
The Customer Service Specialist role is the first point of contact to support various customers such as our key distributors and NGO's.
The Customer Service Specialist is responsible for a variety of tasks including order processing for both our internal and external customers
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
The Customer Service Specialist role is the first point of contact to support various customers such as our key distributors and NGO's.
The Customer Service Specialist is responsible for a variety of tasks including order processing for both our internal and external customers
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Specialist
Abbott
Posted 2 days ago
Job Viewed
Job Description
Abbott Rapid Diagnostics is a world leader in rapid diagnostics at the point of care, with a focus on cardiometabolic disease, infectious disease and toxicology. Point of care testing provided immediate, actionable information, contributing to better clinical, operational and economic outcomes.
The Customer Service Specialist role is the first point of contact to support various customers such as our key distributors and NGO's.
The Customer Service Specialist is responsible for a variety of tasks including order processing for both our internal and external customers
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
The Customer Service Specialist role is the first point of contact to support various customers such as our key distributors and NGO's.
The Customer Service Specialist is responsible for a variety of tasks including order processing for both our internal and external customers
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
This advertiser has chosen not to accept applicants from your region.
9