6 Home Support jobs in the Philippines
Email Chat Support (Work From Home)
Imus, Cavite
Cyberbacker
Posted 5 days ago
Job Viewed
Job Description
Key Responsibilities:
Email Management: Determining the nature of incoming emails and prioritizing them. br>Screening and Forwarding: Identifying emails that need to be forwarded to specific individuals or departments.
Follow-up: Ensuring timely responses to emails and following up on pending inquiries.
Client Communication: Responding to client questions and concerns via email.
Report Generation: Creating and sending weekly reports.
Task Management: Maintaining an ongoing task list and managing administrative tasks.
Requirements:
Proficiency in English.
Strong organizational and time management skills.
Ability to work independently and as part of a team.
Attention to detail.
Reliable internet connection and necessary computer equipment (headset, webcam).
Benefits:
Remote Work: Enjoy the flexibility of working from home.
Training: Receive training and potentially allowances.
Job Security: Potential for job stability and promotion opportunities.
Health Benefits: Some companies offer healthcare assistance.
NOTE: Please expect an email from us within 24-48 hours. Please check spam, promotions, and other folders as well.
Email Management: Determining the nature of incoming emails and prioritizing them. br>Screening and Forwarding: Identifying emails that need to be forwarded to specific individuals or departments.
Follow-up: Ensuring timely responses to emails and following up on pending inquiries.
Client Communication: Responding to client questions and concerns via email.
Report Generation: Creating and sending weekly reports.
Task Management: Maintaining an ongoing task list and managing administrative tasks.
Requirements:
Proficiency in English.
Strong organizational and time management skills.
Ability to work independently and as part of a team.
Attention to detail.
Reliable internet connection and necessary computer equipment (headset, webcam).
Benefits:
Remote Work: Enjoy the flexibility of working from home.
Training: Receive training and potentially allowances.
Job Security: Potential for job stability and promotion opportunities.
Health Benefits: Some companies offer healthcare assistance.
NOTE: Please expect an email from us within 24-48 hours. Please check spam, promotions, and other folders as well.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Agent- WORK FROM HOME
HR Network Inc
Posted 28 days ago
Job Viewed
Job Description
Interacts with consumers by responding to inquiries, requests, or concerns about products and services within the required service level
Gathers relevant facts, identifies symptoms, evaluates and analyzes needs and delivers solutions that meet customer expectations in adherence to the set quality guidelines br>Accurately documents and updates interactions and enters information in CRM
Accurately identifies and escalates issues to the proper channel
Stays current with system information, changes and updates and flags immediate supervisor for personal training needs
Qualifications:
Graduate of any 4-year degree course
Having experience in Customer Service in an In-House company is an advantage
Strong comprehension skills which allow for the clear and concise explanation, understanding and resolution of customer inquiries
Skillful probing and active listening skills
Ability to identify opportunities that benefit the consumer
Builds rapport in an open, friendly, and accepting way
Excellent English communication skills
Gathers relevant facts, identifies symptoms, evaluates and analyzes needs and delivers solutions that meet customer expectations in adherence to the set quality guidelines br>Accurately documents and updates interactions and enters information in CRM
Accurately identifies and escalates issues to the proper channel
Stays current with system information, changes and updates and flags immediate supervisor for personal training needs
Qualifications:
Graduate of any 4-year degree course
Having experience in Customer Service in an In-House company is an advantage
Strong comprehension skills which allow for the clear and concise explanation, understanding and resolution of customer inquiries
Skillful probing and active listening skills
Ability to identify opportunities that benefit the consumer
Builds rapport in an open, friendly, and accepting way
Excellent English communication skills
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Associates (Work-from-home)
Pasig, Palawan
ZAPGROUP INC
Posted today
Job Viewed
Job Description
**About us**
Bringing the offline to online - digitizing retail and restaurants rewards and e-commerce
ZAP is the leading loyalty and rewards startup in the Philippines. We work with over 2,000 merchants to bring their brick and mortar stores online.
Starting from loyalty and rewards, ZAP has pioneered the first mobile number
- based loyalty program in the country with over 5 million members. Removing all possible points of friction for the consumer, points are awarded just using a mobile phone number - no apps, mobile data, or cards needed.
**Why join us?**
- We value the growth and welfare of everyone in our team. To support these, we offer the following:
- Remote work (work anywhere)
- Flexible work schedule
- Good compensation
- Training and certifications
- Leave benefits
- HMO
- Government mandatory benefits
- Agile work culture
- Challenging projects
- Friendly work atmosphere
**Job description**:
You will be responsible for onboarding E-Store merchants and providing after-sales
merchant support. You will also handle administrative tasks and execute other support
activities together with the Head of Support and E-Store Creatives Manager.
**Responsibilities**:
- Operate as the lead point of contact for onboarding new E-Store merchant customers
- Identify customer needs and help customers use specific features
- Analyze and report product bugs
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Proactively research regarding the latest Shopify solutions to improve E-store performance.
- Assist with support activities as needed.
**Requirements**:
- Graduate of Communication, Business, Social Science or other related studies
- At least 1-2 years of related work experience
- Experience in e-commerce, foodtech, or fintech industry is a plus
- Experience in Shopify is a plus
- Good communication (verbal and written) and customer service skills
- Ability to multi-task and handle clients’ concerns
- Keen with details
- Fast learner
- Good organizational skill
- Team player
- Responsible
- Can deliver quality work even on a remote work set-up
- Must have good internet connection
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Bringing the offline to online - digitizing retail and restaurants rewards and e-commerce
ZAP is the leading loyalty and rewards startup in the Philippines. We work with over 2,000 merchants to bring their brick and mortar stores online.
Starting from loyalty and rewards, ZAP has pioneered the first mobile number
- based loyalty program in the country with over 5 million members. Removing all possible points of friction for the consumer, points are awarded just using a mobile phone number - no apps, mobile data, or cards needed.
**Why join us?**
- We value the growth and welfare of everyone in our team. To support these, we offer the following:
- Remote work (work anywhere)
- Flexible work schedule
- Good compensation
- Training and certifications
- Leave benefits
- HMO
- Government mandatory benefits
- Agile work culture
- Challenging projects
- Friendly work atmosphere
**Job description**:
You will be responsible for onboarding E-Store merchants and providing after-sales
merchant support. You will also handle administrative tasks and execute other support
activities together with the Head of Support and E-Store Creatives Manager.
**Responsibilities**:
- Operate as the lead point of contact for onboarding new E-Store merchant customers
- Identify customer needs and help customers use specific features
- Analyze and report product bugs
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Proactively research regarding the latest Shopify solutions to improve E-store performance.
- Assist with support activities as needed.
**Requirements**:
- Graduate of Communication, Business, Social Science or other related studies
- At least 1-2 years of related work experience
- Experience in e-commerce, foodtech, or fintech industry is a plus
- Experience in Shopify is a plus
- Good communication (verbal and written) and customer service skills
- Ability to multi-task and handle clients’ concerns
- Keen with details
- Fast learner
- Good organizational skill
- Team player
- Responsible
- Can deliver quality work even on a remote work set-up
- Must have good internet connection
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
This advertiser has chosen not to accept applicants from your region.
2
Voice Support Representative (Work From Home)
Caloocan, Batangas
Kaskade Solutions Inc.
Posted today
Job Viewed
Job Description
**At Kaskade, we pride ourselves on empowering clients through a series of multi-level business solutions - strong building blocks that drive and sustain growth. Our team combines innovative tools and techniques to deliver targeted solutions that meet every business need.**
*
We are looking for a full-time Voice Support Representative. Customer Service Representative is focused on solving problems. Responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries and product support. Tasks may include:
- Calling customers to identify their inquiries and resolve customer issues
- Troubleshooting problems and resolving a range of customer issues from device, to billing, to service concerns
- Maintains appropriate records, prepares required reports, and updates customer accounts
- Performs customer request/problem identification and follows defined procedures to resolve correctly
- Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
- Develops and maintains an understanding of customer Service Level Agreements and department's/product's key performance requirements
- May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction
*
*
**Requirements**:
- Bachelor’s degree in communications, computer science, product development or related field
- Experience with CRM’s such as Intercom and Hubspot and other ticketing systems is an advantage
- Experience in phone-based support roles, and can expertly speak to customers
- Highly organized and detail-oriented
*
*
Should be based in the Philippines
*
**Salary**: Php20,000.00 - Php25,000.00 per month
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
*
We are looking for a full-time Voice Support Representative. Customer Service Representative is focused on solving problems. Responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries and product support. Tasks may include:
- Calling customers to identify their inquiries and resolve customer issues
- Troubleshooting problems and resolving a range of customer issues from device, to billing, to service concerns
- Maintains appropriate records, prepares required reports, and updates customer accounts
- Performs customer request/problem identification and follows defined procedures to resolve correctly
- Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
- Develops and maintains an understanding of customer Service Level Agreements and department's/product's key performance requirements
- May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction
*
*
**Requirements**:
- Bachelor’s degree in communications, computer science, product development or related field
- Experience with CRM’s such as Intercom and Hubspot and other ticketing systems is an advantage
- Experience in phone-based support roles, and can expertly speak to customers
- Highly organized and detail-oriented
*
*
Should be based in the Philippines
*
**Salary**: Php20,000.00 - Php25,000.00 per month
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
This advertiser has chosen not to accept applicants from your region.
3
Salesforce Support Specialist / Work-from-home
Manila, Metropolitan Manila
Hireframe
Posted today
Job Viewed
Job Description
**Salesforce Administrator - **Work From Home |Full time**
As the Salesforce Admin, you will gain valuable insight and experience working with cross-functional teams within the organization and an intricate understanding of business fundamentals, while utilizing CRM-related tools such as Salesforce and other sales enablement software.
This role requires considerable collaboration with multiple departments like IT, Marketing, Finance, Customer Development, and Research & Insights. In this role, you will report to the Rev Ops Manager
The Salesforce Administrator will be working from home permanently and during U.S. business hours.
**Duties and Responsibilities**
- Upholding data integrity through data entry, cleansing, and enrichment
- Supporting the implementation of departmental process improvement and automation initiatives within the Rev Ops team
- Working across different Corporate Services functions (IT, Marketing, Finance, Customer Development, Research & Insights, etc.) as they relate to Sales
- Learning the ins and outs of key systems (Salesforce, DealHub, and more)
- Acting as a point of resource to other departments relating to Revenue Ops tech stack
- Developing and maintaining various internal knowledge articles and enablement materials
- Learning and optimizing most, if not all, Rev Ops tech stack to ensure we maximize our ROI
- Assisting in onboarding and offboarding internal users on our tech stack
- Creating and customizing reports through Salesforce
- Assisting in troubleshooting Rev Ops tech stack errors
- Assisting in implementing Salesforce standards, routine updates, policies, and procedures
- Performing Rev Ops and Sales-related tasks as needed
**Requirements**:
(Must have)
- Salesforce admin experience and active certifications
- Data management (data in the CRMs)
- Proficiency in Excel (formulas, remove duplicates, VLOOKUP, text-to-columns, and pivot tables)
- Salesforce
- Ability to analyze, structure, and interpret large quantities of raw data
- Salesforce + big data
- 2+ years of experience with Salesforce Reporting and Dashboards
- Strong communication and collaboration skills given this position will interact with various levels of the Business and IT
- 2+ years of experience with Salesforce Flows and Automations
(Nice to have)
- Used other CRMs or Sales Enablement tools other than Salesforce
- Sales operations support experience
- Strong attention to detail and problem-solving skills with an ability to prioritize tasks and contribute to multiple projects simultaneously.
- Organized, flexible, and capable of working independently and within teams.
- Excellent verbal and written communication skills - an eye for detail, proofreading, and grammar are essential.
Pay: Php73,228.13 - Php82,015.50 per month
Schedule:
- Late shift
- Monday to Friday
Application Question(s):
- Do you own a lap top or desktop to work with?
**Language**:
- Proficient English (required)
License/Certification:
- Salesforce Certification (required)
Shift availability:
- Overnight Shift (required)
As the Salesforce Admin, you will gain valuable insight and experience working with cross-functional teams within the organization and an intricate understanding of business fundamentals, while utilizing CRM-related tools such as Salesforce and other sales enablement software.
This role requires considerable collaboration with multiple departments like IT, Marketing, Finance, Customer Development, and Research & Insights. In this role, you will report to the Rev Ops Manager
The Salesforce Administrator will be working from home permanently and during U.S. business hours.
**Duties and Responsibilities**
- Upholding data integrity through data entry, cleansing, and enrichment
- Supporting the implementation of departmental process improvement and automation initiatives within the Rev Ops team
- Working across different Corporate Services functions (IT, Marketing, Finance, Customer Development, Research & Insights, etc.) as they relate to Sales
- Learning the ins and outs of key systems (Salesforce, DealHub, and more)
- Acting as a point of resource to other departments relating to Revenue Ops tech stack
- Developing and maintaining various internal knowledge articles and enablement materials
- Learning and optimizing most, if not all, Rev Ops tech stack to ensure we maximize our ROI
- Assisting in onboarding and offboarding internal users on our tech stack
- Creating and customizing reports through Salesforce
- Assisting in troubleshooting Rev Ops tech stack errors
- Assisting in implementing Salesforce standards, routine updates, policies, and procedures
- Performing Rev Ops and Sales-related tasks as needed
**Requirements**:
(Must have)
- Salesforce admin experience and active certifications
- Data management (data in the CRMs)
- Proficiency in Excel (formulas, remove duplicates, VLOOKUP, text-to-columns, and pivot tables)
- Salesforce
- Ability to analyze, structure, and interpret large quantities of raw data
- Salesforce + big data
- 2+ years of experience with Salesforce Reporting and Dashboards
- Strong communication and collaboration skills given this position will interact with various levels of the Business and IT
- 2+ years of experience with Salesforce Flows and Automations
(Nice to have)
- Used other CRMs or Sales Enablement tools other than Salesforce
- Sales operations support experience
- Strong attention to detail and problem-solving skills with an ability to prioritize tasks and contribute to multiple projects simultaneously.
- Organized, flexible, and capable of working independently and within teams.
- Excellent verbal and written communication skills - an eye for detail, proofreading, and grammar are essential.
Pay: Php73,228.13 - Php82,015.50 per month
Schedule:
- Late shift
- Monday to Friday
Application Question(s):
- Do you own a lap top or desktop to work with?
**Language**:
- Proficient English (required)
License/Certification:
- Salesforce Certification (required)
Shift availability:
- Overnight Shift (required)
This advertiser has chosen not to accept applicants from your region.
4
Home Care Nurse
National Capital Region, National Capital Region
Home Healthlink
Posted today
Job Viewed
Job Description
Job description
Join Us Today! br>
Be part of a team that goes above and beyond to make a real impact in the communities we serve. If you are a dedicated nurse with a passion for delivering exceptional home care, we would love to hear from you. Apply now and help us redefine what it means to care.
Make a difference where it matters most—apply today at Home Healthlink Innovations Inc. < r>
Key Responsibilities:
1. Onsite care for Critically-Ill Patients:
Provide 12-hour close monitoring for critically-ill patients
Administer medications (oral or IV), provide wound care, monitor vital signs, offer post-surgical care, manage chronic illnesses, and coordinate with other healthcare providers.
Regularly re-evaluate the patient’s nursing needs during your shift and adjust care as needed. < r>Communicate with the Home Healthlink physician regarding the patient’s needs and report any changes in the patient’s condition.
Make necessary revisions to the Plan of Care as the patient's status and needs change, in collaboration with the Home Healthlink physician.
Initiate appropriate preventive and rehabilitative nursing procedures, and administer medications and treatments as prescribed.
Prepare and submit accurate and relevant nursing clinical notes regarding the patient’s condition and the care provided, including pain and symptom management outcomes. < r>3. Assistance to Doctors During Virtual Consultations:
Support doctors by facilitating virtual consultations, ensuring all necessary patient information and vital signs are available for review.
Assist in managing communication between the patient and the healthcare provider to ensure a smooth and effective consultation process.
4. Nurse Visits:
Provide nursing care procedures such as IV fluid insertion, Foley catheter or NGT insertion, wound care, Out-Patient Antibiotic Therapy (OPAT), vaccinations
Conduct home visits to assess patient progress and provide necessary care.
Teach the patient and family/caregiver self-care techniques and provide medication, diet, and other instructions as ordered by the physician.
Recognize and utilize opportunities for health counseling with patients and families/caregivers.
5. Assist in Training Home Care Specialists and Caregivers:
Participate in training sessions for home care specialists and caregivers, focusing on best practices in patient care.
Provide guidance on the use of medical equipment, medication administration, and emergency response.
Qualifications:
Graduate of a Bachelor of Science in Nursing.
Must be a Licensed Nurse
IVT certified
BLS/ACLS certified
Member of the Philippine Nurses Association (PNA)
Excellent verbal and written communication skills
Willing to work in a shifting schedule or extended hours
In-depth knowledge of procedures used in managing hospitals or home care organizations
Ability to provide initial treatment to patients during emergencies
Compassionate and committed to serving and helping patients
Join Us Today! br>
Be part of a team that goes above and beyond to make a real impact in the communities we serve. If you are a dedicated nurse with a passion for delivering exceptional home care, we would love to hear from you. Apply now and help us redefine what it means to care.
Make a difference where it matters most—apply today at Home Healthlink Innovations Inc. < r>
Key Responsibilities:
1. Onsite care for Critically-Ill Patients:
Provide 12-hour close monitoring for critically-ill patients
Administer medications (oral or IV), provide wound care, monitor vital signs, offer post-surgical care, manage chronic illnesses, and coordinate with other healthcare providers.
Regularly re-evaluate the patient’s nursing needs during your shift and adjust care as needed. < r>Communicate with the Home Healthlink physician regarding the patient’s needs and report any changes in the patient’s condition.
Make necessary revisions to the Plan of Care as the patient's status and needs change, in collaboration with the Home Healthlink physician.
Initiate appropriate preventive and rehabilitative nursing procedures, and administer medications and treatments as prescribed.
Prepare and submit accurate and relevant nursing clinical notes regarding the patient’s condition and the care provided, including pain and symptom management outcomes. < r>3. Assistance to Doctors During Virtual Consultations:
Support doctors by facilitating virtual consultations, ensuring all necessary patient information and vital signs are available for review.
Assist in managing communication between the patient and the healthcare provider to ensure a smooth and effective consultation process.
4. Nurse Visits:
Provide nursing care procedures such as IV fluid insertion, Foley catheter or NGT insertion, wound care, Out-Patient Antibiotic Therapy (OPAT), vaccinations
Conduct home visits to assess patient progress and provide necessary care.
Teach the patient and family/caregiver self-care techniques and provide medication, diet, and other instructions as ordered by the physician.
Recognize and utilize opportunities for health counseling with patients and families/caregivers.
5. Assist in Training Home Care Specialists and Caregivers:
Participate in training sessions for home care specialists and caregivers, focusing on best practices in patient care.
Provide guidance on the use of medical equipment, medication administration, and emergency response.
Qualifications:
Graduate of a Bachelor of Science in Nursing.
Must be a Licensed Nurse
IVT certified
BLS/ACLS certified
Member of the Philippine Nurses Association (PNA)
Excellent verbal and written communication skills
Willing to work in a shifting schedule or extended hours
In-depth knowledge of procedures used in managing hospitals or home care organizations
Ability to provide initial treatment to patients during emergencies
Compassionate and committed to serving and helping patients
This advertiser has chosen not to accept applicants from your region.
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