498 Hilton jobs in the Philippines

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Bellman organizes and coordinates the concierge services to ensure that each guest experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and hotel policies and procedures.
**What will I be doing?**
As the Bellman, you will be responsible for performing the following tasks to the highest standards:
- Actively seek verbal feedback from customers.
- Agree on and implement actions to make improvements to customer service.
- Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Positively deal with and learn from customers' complaints and comments with follow-up and feedback to the Front Office Manager.
- Make sure all customer requests and queries are responded to promptly and effectively, adhering to Hilton brand standards.
- Be proactive towards customers, assisting them with any reasonable requests.
- Ensure that the concierge team escorts guests to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner.
- Take an active role in the Concierge team, ensuring effective communication and work as a team in order to reach goals and targets.
- Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Service Manager to follow-up where appropriate.
- Follow-up with all guests to ensure satisfaction with problem resolution (service recovery).
- Facilitate a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested or offer assistance when in the lobby.
- Ensure that all guests are offered help to make arrangements for transportation and that they are invited back and bid farewell.
- Manage the storage and organization of guests' luggage in a safe and secure, organized and systemized way.
- Ensure that the concierge team maintains the lobby appearance to be neat and tidy, and that public areas are cleaned when necessary.
- Responsible for ensuring hotel materials are well stocked and information is available to guests.
- Knowledgeable of the hotel's facilities and services as well as basic knowledge of Hilton.
- Up to date with information and have detailed knowledge of facilities, attractions, places of interests, sights and activities in and around the hotel, imparting this knowledge to other team members.
- Monitor the sale of postage stamps, telephone cards and other items, maintaining a cash float.
- Ensure that ticket reconfirmation, safari bookings and guest reservations are correctly carried out when required.
- Ensure appropriate handling and delivering of messages, receive and distribute packages, manage the daily post and correspondence of both guests and the hotel.
- Know well the hotel transportation arrangements, ensuring that pick-ups and drop-offs are completed on time.
- Input information into ONQ regarding guests, ensuring accuracy, all details are completed, and that the information can be clearly understood by other team members.
- Have detailed knowledge of departmental standards and Hilton brand standards.
- Implement and follow through with improvements identified.
- Plan ahead and ensure adequate resources are available.
- Ensure the shift is reviewed, handovers and briefings are carried out.
- Maintain in-depth technical knowledge and skills required for the job.
- Maintain guest histories to assist with returning guests.
- Attend and participate in regular operational and hotel meetings.
- Understand the goals of the hotel and the department's role in achieving it, communicating goals to the team.
- Get members of the team to work cooperatively with others.
- Be aware of potential highs and lows in the business.
- Create and implement sales promotions and team member incentives as per discussion with the Front Office Management.
- Create an environment where "everyone sells".
- Forecast potential revenue costs.
- Follow company control procedures.
- Control costs without compromising standards.
- Regularly review individual performance against objectives and provide feedback.
- Participate in annual appraisals in accordance with legal and hotel guidelines, identifying individual training needs.
- Understand relevant Health & Safety legislations and their implications on the operation of the department.
- Communicate to the team their responsibilities within Health & Safety.
- Ensure that safe and healthy working practices are implemented at all times
- Ensure that all reporting and servicing deadlines are met on a timely basis.
- Adhere to the hotel's security and emergency policies and procedures.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
A Bellman serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Maintain high customer service focus by approaching your job with the customers always in mind.
- Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- Motivated and committed, approaching all tasks with enthusiasm, seizing opportunities to learn new skills or knowledge in order to improve personal performance.
- Be flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Good organization and coordination skills.
- Strong sense of responsibility and self-motivation.
- Patient and responsible to solve all problems.
- Able to maintain excellent relations with team members.
- Able to work under great physical and mental pressures.
- Understand basic spoken English to meet business needs.
- Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
- Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Bellman | Hilton Manila_
**Location:** _null_
**Requisition ID:** _HOT0BWLY_
**EOE/AA/Disabled/Veterans**

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Duty Engineer manages the maintenance and repair of the hotel buildings, grounds and contents in a cost-effective manner, ensuring the efficient and safe operation of all plant and equipment. This role is concerned with assisting in the supervision of all repair, maintenance and new installations, ensuring the safety operations in the hotel. He / she effectively communicates and solves the questions guests encountered.
**What will I be doing?**
As the Duty Engineer, you will be responsible for performing the following tasks to the highest standards:
- Set and maintain service standards for work to drive staff to achieve common goals.
- Assign tasks according to the instructions of the Chief Engineer, follow-up with and guiding the completion of tasks, ensuring good handover between teams to ensure smooth workflow.
- Regularly check the operation of the machine room, related systems and equipment, and give timely feedback.
- Advise on equipment and operating procedures in terms of energy efficiency.
- Responsible for the administrative work within the team, keeping records of employee attendance and daily performance, recording and filing the maintenance policies involved in the shift.
- Manage the system's materials, staff borrowing tools as well as the registration and storage system of receiving materials.
- Coordinate the work schedule of the Contractor according to the maintenance plan.
- Supervise and inspect the safe operation of equipment in all departments and prevent violations.
- Responsible for training employees to improve working skills, enabling them to work with maximum efficiency.
- Conduct regular performance evaluations with employees, guiding and training employees to be competent for higher positions.
- Responsible for making suggestions for handling employees' mistakes.
- Ensure that energy management plans are closely monitored and effectively implemented (gas, water, electricity and diesel).
- Ensure the execution and implementation of emergency procedures, coordinating with engineering procedures for other incidents.
- Perform any other reasonable duties and duties as assigned.
- The department reserves the right to change or supplement the job description if necessary.
**What are we looking for?**
A Duty Engineer serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- At least 3 years of working experience in the same position or 5 years of supervisory experience in a 4 / 5-star hotel.
- Proficient in English to meet business needs.
- Knowledgeable of hotel electrical and mechanical knowledge.
- Familiar with hotel engineering equipment maintenance and repairs.
- Strong communication and coordination skills.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Engineering, Maintenance and Facilities_
**Title:** _Duty Engineer | Hilton Manila_
**Location:** _null_
**Requisition ID:** _HOT0BVEV_
**EOE/AA/Disabled/Veterans**

A Purchasing Manager will work with suppliers to negotiate contracts, purchase required goods, and keep accurate records of transactions, trends, and performance with vendors.
**What will I be doing?**
As Purchasing Manager, you will work with suppliers to negotiate contracts, purchase required goods, and keep accurate records of transactions, trends, and performance with vendors. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Obtain competitive quotations for hotel requirements and ensure that the best product is sourced and purchased, using Group Nominated suppliers where applicable
+ Ensure locally Nominated supplier information is kept current
+ Manage the database of active local contracts with suppliers
+ Ensure Purchasing Manual is current
+ Adhere to quality procedures and standards and oversee purchasing administration such that all Hilton policies and standards are upheld
+ Work with the Finance Manager / Director to draft the annual budget
+ Maintain a record of commitments for all budgets and ensure that the relevant senior managers are constantly informed of updates
+ Ensure a comprehensive system for allocating and reconciling purchase orders
+ Manage relationships with hotel suppliers and report on their performance
+ Manage employee relations, recruiting Team Members as required, and follow the appraisal procedures for Team Members
+ Supervise the operation of the stores, uphold company health and safety, quality assurance and control procedures, make improvements to the level of control, compile accurate stock records, and maintain proper records of requisition and replenishment transactions
+ Monitor all areas of purchasing including contracts, leases and nominations
+ Prepare the month end accounts reports in an accurate and timely manner
+ Execute on tasks/requests as instructed by the Hotel Management
**What are we looking for?**
A Purchasing Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in purchasing/procurement
+ Strong financial knowledge and ability to work with budgets
+ Computer literate, with good Microsoft Excel skills
+ Good time management and organisation skills
+ Accountable and resilient
+ Ability to work under pressure at all times
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience within the hotel/leisure sector
+ Previous experience in a similar role
+ Relevant degree, in Finance/Accounting or related business discipline, from an academic institution
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Supply Management, Procurement, Purchasing, and Receiving_
**Title:** _Purchasing Manager | Hilton Manila_
**Location:** _null_
**Requisition ID:** _HOT0BROI_
**EOE/AA/Disabled/Veterans**

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Security Team Leader assists the Security Supervisor in guiding the Security Officers on duty to ensure that hotel work procedures and inspection work is carried out correctly. The role should cover the daily work of the Security Supervisor in his / her absence.
**What will I be doing?**
As the Security Team Leader, you will be responsible for performing the following tasks to the highest standards:
+ Supervise each security operation shift, making sure adequate patrol patterns and frequencies are maintained to ensure the security of guests and team members.
+ Familiarize with and check hotel fire equipment and fire evacuation passages.
+ Ensure Security Guards report maintenance issues to the Engineering department promptly as recorded during their patrols.
+ Familiarize with each department's work procedures, security knowledge and emergency procedures, supervising each position's professional knowledge and work standard.
+ Conduct random bag inspections of team members entering and leaving the building.
+ Ensure asset removal policy is adhered to, to prevent hotel assets from being removed without proper authorization.
+ Arrange escort services for team members carrying cash, where required.
+ Maintain perimeter patrols at points of entry and egress to ensure that there are no loiterers in the hotel premise.
+ Professionally examine team members' work knowledge, discipline and responsibilities.
+ Convey and carry out the department's work arrangements and training plans.
+ Conduct random inspections of the hotel to ensure security practices are being followed, fire exits are not blocked, equipment is not obstructing fire hose reel doors, sufficient clearance between stacked goods and sprinkler heads.
+ Take appropriate action to resolve guests' complaints, communicating professionally and effectively with guests.
+ Be familiar with current first aid and fire emergency procedures.
+ Ensure a high level of cleanliness and tidiness in your work area.
+ Maintain a professional appearance up to Hilton standards, demonstrating good attitude and behaviour at all times.
+ Interact with team members in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.
+ Adhere to the hotel's policies and procedures, Hilton code of conduct and the hotel's team member handbook.
+ The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
+ Carry out other reasonable duties and responsibilities as assigned.
**What are we looking for?**
A Security Team Leader serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ High School or Secondary Vocational School graduate.
+ Possess a pass for C-level examinations in English.
+ Good communication skills.
+ Proficient with hotel security, public security, fire control and management.
+ Familiar with fire and traffic safety laws and regulations.
+ Able to organize and direct staff according to job specifications to complete tasks.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Security and Loss Prevention_
**Title:** _Security Team Leader | Hilton Manila_
**Location:** _null_
**Requisition ID:** _HOT0BUV0_
**EOE/AA/Disabled/Veterans**

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
**What will I be doing?**
As the Chef de Partie, you will be responsible for performing the following tasks to the highest standards:
+ Responsible for restaurant food production, including breakfast, room order, dinner and staff meal.
+ Prepare menus as required in a timely manner and strictly in accordance with the recipe, standards and the standard of plating.
+ Maintain compliance with FSAA requirements in all aspects of hotel operations.
+ Operate all equipment, appliances and machines properly.
+ Assist the Chef in maintaining focus in personnel training of new and current staff, work on SOP improvement and continuous improvement in all other areas.
+ Actively participate in kitchen meetings to maintain continuous improvement of kitchen operations, achieve goals and maintain smooth communication.
+ To do takeout work or work outside the kitchen when required.
+ Ensure that all kitchen staff are informed about occupancy rates, forecast plans and revenue.
+ Respond to each request to the satisfaction of the guest.
+ Active learning and appropriate change where required.
+ Accept constructive criticism with an open mind.
+ Follow any new menu changes requested by the Chef and any working methods for new menus, daily specials and promotions.
+ Work closely with the Chef in ordering food quantities for the day, maximise the use of food produce to eliminate waste and obtain the best rate of return.
+ Regularly check on all equipment belonging to the department to ensure they are in good working order, report any problems to the Head Chef if necessary.
+ Ensure that recipes and costs exist and are updated.
+ Monitor the quality and quantity of food to ensure the maximum economy of raw materials.
+ Attend monthly management meetings, operations meetings and organizes departmental meetings in the absence of the Chef.
+ Check the quality of food prepared by staff according to the required standards and make necessary adjustments.
+ Work closely with the Chef to determine the menu selection in regular meetings to satisfy both the guest and the segment.
+ Master the use of all electrical equipment in the kitchen and observe how to handle them safely and carefully.
+ Understand, practice and promote the team's working methods at all times to achieve the mission and objectives and the overall standards of the department.
+ Ensure that all staff are fully aware of the hotel's fire and life safety / emergency procedures
+ Adopt the hotel's safety policy.
+ Perform any other reasonable duties and duties as assigned.
**What are we looking for?**
A Chef de Partie serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ High school or equivalent, preferably from a professional culinary school.
+ 1 to 3 years kitchen management experience in a 4 or 5-star hotel restaurant or high-level individual restaurant and 3 years Kitchen Chef experience.
+ Creative with strong research capability and development spirit and able to execute effectively.
+ Extensive knowledge of kitchen equipment and able to train staff.
+ Basic knowledge of computer operation.
+ Knowledge of food safety systems.
+ Ability to complete tasks on time in order of priority.
+ Work well under pressure, able to stay calm and solve problems.
+ Able to work well independently as well as in a team.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Culinary_
**Title:** _Chef de Partie I Hilton Manila_
**Location:** _null_
**Requisition ID:** _HOT0BWQW_
**EOE/AA/Disabled/Veterans**

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Food & Beverage Sales Manager promotes the hotel and its outlets, achieving optimal sales at the best possible conditions for the company. This role handles the business of each Food & Beverage outlets in house. He / she implements all sales activities and maximizes business opportunities in his / her specific area of responsibility, under the general guidance and supervision of the Commercial Director. This role builds and maintains a quality database to broaden market reach and generate customer loyalty, creating awareness and build restaurants' reputation in the local market.
**What will I be doing?**
As the Food & Beverage Sales Manager, you will be responsible for performing the following tasks to the highest standards:
- Implement all sales action plans related to the respective market as outlined in sales action plans with supervision under the Commercial Director.
- Uncover the major causes of satisfaction and dissatisfaction and ensure that the information is communicated to those concerned, further up the hierarchy.
- Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service.
- Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant.
- Develop and implement department training plans to meet business needs.
- Assign projects and missions to facilitate personal development and that of the team.
- Ensure that the invoicing effectively corresponds to all services agreed upon and rendered.
- Maximize F&B revenue through each upsell opportunity whenever possible.
- Promote the hotel as often as possible through entertaining, conduction, site inspections, and presentations of the hotel, etc.
- Pay visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.
- Organize regular visits in accordance to a predetermined plan and maintain a good relationship with customers.
- Meet and accompany any top key accounts or VIP guests upon arrival to ensure satisfaction.
- Provide after-sales service and in particular, ensure that all guests complaints are taken seriously and discussed with the respective departments if necessary.
- Be well informed about the operations of all outlets especially in key departments.
- Keep a record on former, existing, potential F&B guests and make a profile of them by using the guest database tool.
- Prepare a tentative monthly schedule to record all sales and other related activities for the preceding month.
- Approach guests in each F&B outlet and Executive Lounge on a daily basis, specifically targeting certain guests.
- Collect guests' feedback and organize coordination meetings with the F&B team for sharing and improvement purpose on a weekly basis or whenever necessary.
- Be well informed of all market information by using competitor awareness tools, especially for key F&B competitors, their production and related promotions, reporting these to the Commercial Director in a timely manner.
- Maintain a high level of exposure for the hotel in major market areas through sales calls or joint sales calls, telephone, and written communications.
- Record all daily sales calls.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
A Food & Beverage Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- 2-4 years managerial position in a 4 / 5-star category hotel.
- Familiar with computer systems.
- Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
- Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Diplomatic and shows enthusiasm and conviction that encourages guests to try new experiences.
- Strong F&B, Conference and Banqueting operations knowledge and skills.
- Strong leadership, people management and training skills.
- Guest oriented and able to confidently build and exceed service standards.
- Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
- Strong interpersonal skills and attention to details.
- Key strengths (under the 9 competencies) in people management communication and planning.
- Thorough knowledge of restaurant operations including food, beverages, supervisory aspects, service techniques, and guest interaction.
- Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
- Able to work under pressure and deal with stressful situations during busy periods.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Food and Beverage_
**Title:** _Food and Beverage Sales Manager | Hilton Manila_
**Location:** _null_
**Requisition ID:** _HOT0BVP9_
**EOE/AA/Disabled/Veterans**

A Guest Services Supervisor supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.
**What will I be doing?**
As a Guest Services Supervisor, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
+ Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
+ Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
+ Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
+ Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
+ Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
+ Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
+ Respond promptly to guest requests for a supervisor or manager
+ Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
+ Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
+ Ensure our customers receive a fast, efficient and friendly check in and check out
+ Ensure all customers' queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
+ Preparation and co-ordination of group arrivals/departures.
+ Ensure a good performance oriented working environment within the department and motivate the staff
+ Participate regularly in training courses and put the skills learned there into practice
+ Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
+ Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
+ Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary
**What are we looking for?**
A Guest Service Supervisor serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
+ Preferably Korean speaking
+ Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
+ Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
+ Ability to see and hear in order to observe and detect signs of emergency situations
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Services Supervisor ( Korean Speaking ) | Hilton Manila_
**Location:** _null_
**Requisition ID:** _HOT0BS50_
**EOE/AA/Disabled/Veterans**

Work Location: Makati (Full Onsite)

Work Setup: Monday to Friday (8am-5pm)

Role Overview:

The Food Auditor is responsible for conducting third-party audits and delivering food safety training programs to ensure client compliance with relevant standards and regulations. This role involves performing full audit cycles, preparing documentation, and engaging with clients, primarily within the food production, catering, or hospitality sectors.

Qualifications:

• Holds a bachelors degree in Food Technology, Chemistry, or a closely related discipline in food or biosciences.
• Minimum of 4 years of full-time experience in a food chain-related industry , including at least 2 years in quality assurance or food safety roles in food production, retail, inspection, or manufacturing.
• At least 2 years of experience in food service , catering , or hotel operations .
• Having Professional License is an advantage.
• Completion of an IRCA/JRCA Certified Lead Auditor Course is a plus.
• Must have work experience in industries such as food service , catering , or hospitality .
• Proficient English language , both written and verbal communications.

Job Description

• Responsible for conducting and completing third-party audit cycles and delivering designated training programs, particularly in the area of Food Safety.
• Executes the full audit cycle, acting either as an audit team member or team leader, in line with applicable standards and regulatory requirements.
• Performs a comprehensive desk review of the clients management system prior to audits.
• Prepares an audit checklist and itinerary to serve as a reference during on-site audits.
• Carries out on-site audits in accordance with defined procedures and protocols.
• Finalizes and submits the complete audit package following each engagement.
• Handles client inquiries regarding the standards and systems for which the auditor is qualified.
• Customizes training materials when required and conducts training programs as assigned by the department.
• Provides coaching and constructive feedback to auditors who are undergoing training or are under supervision.
• Takes on other related tasks that support departmental goals or contribute to personal or professional development, as directed by a supervisor.
• Completes audit reports and keeps client documentation updated, including forms such as kick sheets.
• Maintains the highest standards of professional conduct and ethics, aligned with the organizations Code of Integrity.

Quality, Health, Safety, Environment, and Energy (QHSEE) Responsibilities

• Demonstrates a strong commitment to QHSEE policies, procedures, and work guidelines by actively engaging in meetings, training, and company initiatives.
• Responds promptly and appropriately to emergency situations, supporting team members in ensuring preparedness for workplace emergencies.
• Ensures safe disposal of waste in compliance with regulatory and environmental management requirements.
• Reports all incidents, near misses, and hazards in accordance with the organizations incident management procedures.
• Uses all tools and equipmentincluding safety gearcorrectly and responsibly, and reports any loss or damage to immediate supervisors.
• Keeps the work environment organized and compliant with the companys 5S program.
• Maintains awareness of workplace hazards and environmental risks, and suggests corrective actions to supervisors or QHSEE coordinators.
• Participates in risk assessments and incident investigations as required by management.
• Supports the effective implementation of the QHSEE Management System.
• Understands and respects the consequences of non-compliance with internal policies, procedures, and legal obligations.

**Job Description**
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It With Pride.**
You work in partnership with customers to define and execute a winning growth strategy for both Mondelēz International and the customer.
**How you will contribute**
You will:
+ Develop and drive broad customer relationships across all levels with a key focus on building relationships at an appropriate level within the customer.
+ Execute the strategy for the customer
+ Ensure the delivery of JCBP (Joint Customer Business Plan).
+ Optimize the use of resources in order to obtain more profitability in the operations.
**What you will bring**
A desire to drive your future and accelerate your career and the following experience and knowledge:
+ Customer-facing roles
+ Growing revenue and market share
+ Delivering results and problem solving
+ Understanding multiple customers, go-to market strategies, structure and business practices
+ Negotiating and influencing skills
**More about this role**
**What you need to know about this position:**
**What extra ingredients you will bring:**
**Education / Certifications:**
**Job specific requirements:**
**Travel requirements:**
**Work schedule:**
No Relocation support available
**Business Unit Summary**
**Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like** **_Oreo_** **and** **_Tiger_** **biscuits,** **_Kinh Do_** **mooncakes,** **_Jacob's_** **crackers,** **_Cadbury Dairy Milk_** **chocolate,** **_Tang_** **powdered beverage,** **_Halls_** **candy and** **_Eden_** **cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Account Management
Sales
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.