4,071 Hilton jobs in the Philippines
Magic Agent | Hilton Manila
Posted 5 days ago
Job Viewed
Job Description
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Magic Agent (Managing All Guests Incoming Calls Agent)organizes and coordinates services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and the hotel policies and procedures.
**What will I be doing?**
As Magic Agent you will be responsible for performing the following tasks to the highest standards:
- Actively seeking verbal feedback from customers and team members at every opportunity.
- Agree on and implement actions to make improvements to customer service.
- Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Handle complaints promptly and efficiently, taking the necessary action and informing the Guest Service Manager to follow-up where appropriate.
- Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
- Positively deal with and learn from customers' complaints and comments with follow-up and feedback to the Communication Supervisor.
- Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
- Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
- Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
- Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
- Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
- Be proactive towards customers, assisting them with any reasonable requests.
- Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.
- Familiar with operating the telephone, FCS, OnQ PM and Micros system.
- Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
- Take on an active role in the Guest Service Centre.
- Describe, assign and delegate duties and authority for the operation of the department at all times.
- Understand the situation in other departments and their implications for your own department.
- Plan ahead and ensure adequate resources are available.
- Coordinate with the Housekeeping and Engineering departments to ensure cleaning is followed up, ensuring that follow-up procedures are maintained.
- Communicate effectively with F&B and Kitchen teams to ensure in-room dining's quality and effectiveness.
- Ensure that the shift is reviewed, handovers and briefings are carried out.
- Maintain in-depth technical knowledge and skills required for the job.
- Maintain guest histories to assist with returning guests.
- Attend and participate in regular operational and hotel meetings.
- Carry out any other reasonable duties and responsibilities as requested by the Communication Supervisor.
- Understand the goals of the hotel and the department's role in achieving it, communicating these goals to the team and getting members of the team to work cooperatively with others.
- Keep up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.
- Be aware of potential highs and lows in the business.
- Create an environment where "everyone sells".
- Forecasting potential costs.
- Following company control procedures, controlling costs without compromising standards.
- Understand the quantity and quality of people needed to operate the department.
- Regularly review individual and team performance against objectives and provide feedback.
- Participate in annual appraisals in accordance with legal and hotel guidelines and identify individual training needs.
- Understand relevant Health & Safety legislations and their implications on the operation of the department, communicating to the team their responsibilities within Health & Safety.
- Ensure that safe and healthy working practices are implemented at all times.
- Maintain personal presentation to hotel and Hilton standards.
- Ensure that all reporting and servicing deadlines are met on a timely basis.
- Adhere to the hotel's security and emergency policies and procedures.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
A Magic Agent (Managing All Guests Incoming Calls Agent)serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
- Understand basic spoken English to meet business needs.
- Maintain a high customer service focus by approaching your job with the customers always in mind.
- Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.
- Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
- Be flexible and respond quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Good organization and coordination skills.
- Strong sense of responsibility and self-motivation.
- Patient and responsible to solve all problems.
- Able to maintain excellent relations with team members.
- Able to work under great physical and mental pressure.
- Actively promote the services and facilities of Hilton brands to guests and suppliers of the hotel.
- Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
- Familiar with computer systems preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Magic Agent | Hilton Manila_
**Location:** _null_
**Requisition ID:** _HOT0BWE0_
**EOE/AA/Disabled/Veterans**
Chef de Partie I Hilton Manila

Posted 10 days ago
Job Viewed
Job Description
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
**What will I be doing?**
As the Chef de Partie, you will be responsible for performing the following tasks to the highest standards:
+ Responsible for restaurant food production, including breakfast, room order, dinner and staff meal.
+ Prepare menus as required in a timely manner and strictly in accordance with the recipe, standards and the standard of plating.
+ Maintain compliance with FSAA requirements in all aspects of hotel operations.
+ Operate all equipment, appliances and machines properly.
+ Assist the Chef in maintaining focus in personnel training of new and current staff, work on SOP improvement and continuous improvement in all other areas.
+ Actively participate in kitchen meetings to maintain continuous improvement of kitchen operations, achieve goals and maintain smooth communication.
+ To do takeout work or work outside the kitchen when required.
+ Ensure that all kitchen staff are informed about occupancy rates, forecast plans and revenue.
+ Respond to each request to the satisfaction of the guest.
+ Active learning and appropriate change where required.
+ Accept constructive criticism with an open mind.
+ Follow any new menu changes requested by the Chef and any working methods for new menus, daily specials and promotions.
+ Work closely with the Chef in ordering food quantities for the day, maximise the use of food produce to eliminate waste and obtain the best rate of return.
+ Regularly check on all equipment belonging to the department to ensure they are in good working order, report any problems to the Head Chef if necessary.
+ Ensure that recipes and costs exist and are updated.
+ Monitor the quality and quantity of food to ensure the maximum economy of raw materials.
+ Attend monthly management meetings, operations meetings and organizes departmental meetings in the absence of the Chef.
+ Check the quality of food prepared by staff according to the required standards and make necessary adjustments.
+ Work closely with the Chef to determine the menu selection in regular meetings to satisfy both the guest and the segment.
+ Master the use of all electrical equipment in the kitchen and observe how to handle them safely and carefully.
+ Understand, practice and promote the team's working methods at all times to achieve the mission and objectives and the overall standards of the department.
+ Ensure that all staff are fully aware of the hotel's fire and life safety / emergency procedures
+ Adopt the hotel's safety policy.
+ Perform any other reasonable duties and duties as assigned.
**What are we looking for?**
A Chef de Partie serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ High school or equivalent, preferably from a professional culinary school.
+ 1 to 3 years kitchen management experience in a 4 or 5-star hotel restaurant or high-level individual restaurant and 3 years Kitchen Chef experience.
+ Creative with strong research capability and development spirit and able to execute effectively.
+ Extensive knowledge of kitchen equipment and able to train staff.
+ Basic knowledge of computer operation.
+ Knowledge of food safety systems.
+ Ability to complete tasks on time in order of priority.
+ Work well under pressure, able to stay calm and solve problems.
+ Able to work well independently as well as in a team.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Culinary_
**Title:** _Chef de Partie I Hilton Manila_
**Location:** _null_
**Requisition ID:** _HOT0BWQW_
**EOE/AA/Disabled/Veterans**
Food and Beverage Sales Manager | Hilton Manila

Posted 10 days ago
Job Viewed
Job Description
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Food & Beverage Sales Manager promotes the hotel and its outlets, achieving optimal sales at the best possible conditions for the company. This role handles the business of each Food & Beverage outlets in house. He / she implements all sales activities and maximizes business opportunities in his / her specific area of responsibility, under the general guidance and supervision of the Commercial Director. This role builds and maintains a quality database to broaden market reach and generate customer loyalty, creating awareness and build restaurants' reputation in the local market.
**What will I be doing?**
As the Food & Beverage Sales Manager, you will be responsible for performing the following tasks to the highest standards:
- Implement all sales action plans related to the respective market as outlined in sales action plans with supervision under the Commercial Director.
- Uncover the major causes of satisfaction and dissatisfaction and ensure that the information is communicated to those concerned, further up the hierarchy.
- Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service.
- Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant.
- Develop and implement department training plans to meet business needs.
- Assign projects and missions to facilitate personal development and that of the team.
- Ensure that the invoicing effectively corresponds to all services agreed upon and rendered.
- Maximize F&B revenue through each upsell opportunity whenever possible.
- Promote the hotel as often as possible through entertaining, conduction, site inspections, and presentations of the hotel, etc.
- Pay visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.
- Organize regular visits in accordance to a predetermined plan and maintain a good relationship with customers.
- Meet and accompany any top key accounts or VIP guests upon arrival to ensure satisfaction.
- Provide after-sales service and in particular, ensure that all guests complaints are taken seriously and discussed with the respective departments if necessary.
- Be well informed about the operations of all outlets especially in key departments.
- Keep a record on former, existing, potential F&B guests and make a profile of them by using the guest database tool.
- Prepare a tentative monthly schedule to record all sales and other related activities for the preceding month.
- Approach guests in each F&B outlet and Executive Lounge on a daily basis, specifically targeting certain guests.
- Collect guests' feedback and organize coordination meetings with the F&B team for sharing and improvement purpose on a weekly basis or whenever necessary.
- Be well informed of all market information by using competitor awareness tools, especially for key F&B competitors, their production and related promotions, reporting these to the Commercial Director in a timely manner.
- Maintain a high level of exposure for the hotel in major market areas through sales calls or joint sales calls, telephone, and written communications.
- Record all daily sales calls.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
A Food & Beverage Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- 2-4 years managerial position in a 4 / 5-star category hotel.
- Familiar with computer systems.
- Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
- Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Diplomatic and shows enthusiasm and conviction that encourages guests to try new experiences.
- Strong F&B, Conference and Banqueting operations knowledge and skills.
- Strong leadership, people management and training skills.
- Guest oriented and able to confidently build and exceed service standards.
- Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
- Strong interpersonal skills and attention to details.
- Key strengths (under the 9 competencies) in people management communication and planning.
- Thorough knowledge of restaurant operations including food, beverages, supervisory aspects, service techniques, and guest interaction.
- Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
- Able to work under pressure and deal with stressful situations during busy periods.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Food and Beverage_
**Title:** _Food and Beverage Sales Manager | Hilton Manila_
**Location:** _null_
**Requisition ID:** _HOT0BVP9_
**EOE/AA/Disabled/Veterans**
Food Service
Posted 1 day ago
Job Viewed
Job Description
Main Purpose of Job
Manages OOH (Out of Home) Channel in assigned area to achieve sustainable and profitable growth with key customers.
Key Responsibilities
- Develop total HORECA Multi-Channel Business and achievement of sales targets by identifying business
opportunities in the assigned area - Create and execute Customer Growth Plans for Priority "Win and Protect" Customers based on identified growth metrics.
- Win and protect accounts with Regional Key Accounts Partnership Scheme (RKAPS).
- Drive the development of the Distributor Salesmen through training and coaching on territory management,
customer development and solutions selling. - Facilitates operations reviews with HORECA team to provide directions in driving priority action to address issues and
opportunities on Multi-Channel sell out and execution in assigned area. Lead the development of specific
action plans and gather necessary support to address identified performance gaps.
Food Service Specialist
Posted 1 day ago
Job Viewed
Job Description
Responsibilities:
- Develop and maintain relationships with key decision-makers in hotels, restaurants, and catering businesses (HORECA).
- Identify and pursue new business opportunities within the HORECA sector.
- Promote our products and services to HORECA clients, highlighting their benefits and value.
- Conduct product demonstrations and presentations to showcase our offerings.
- Prepare and deliver sales proposals and quotations.
- Negotiate contracts and close deals.
- Provide excellent customer service and support to HORECA clients.
- Monitor competitor activities and stay up-to-date on industry trends.
- Attend industry events and trade shows.
- Achieve sales targets and objectives.
- Maintain accurate records of sales activities and customer interactions.
Qualifications:
- Bachelor's Degree in any field.
- Strong understanding of the HORECA industry and its unique needs.
- Excellent sales, negotiation, and communication skills.
- Proven track record of achieving sales targets.
- Ability to build and maintain strong relationships with clients.
- Ability to work independently and as part of a team.
Job Type: Full-time
Pay: Php20, Php25,000.00 per month
Benefits:
- Promotion to permanent employee
Work Location: In person
Food Service Supervisor
Posted 1 day ago
Job Viewed
Job Description
The Food Service Supervisor is responsible for ensuring the achievement of sales, distribution, and collection targets within an assigned territory. The role involves leading customer engagement initiatives, developing customer-specific sales programs, and overseeing the overall performance of key food service accounts.
Key Responsibilities:
- Ensure the achievement of territory sales, distribution, and accounts receivable objectives.
- Lead the development and implementation of customer-specific sales-building programs aligned with departmental and brand strategies.
- Conduct business analysis and planning, including customer management, performance tracking, and sales forecasting.
- Establish and maintain strong relationships with key food service accounts and ensure high customer satisfaction.
- Monitor market trends and competitor activities to identify new business opportunities.
- Coordinate with cross-functional teams to ensure timely delivery of products and services to customers.
- Provide regular performance updates and insights to management.
- Ensure compliance with company policies, pricing structures, and trade terms.
Qualifications:
- Graduate of any 4-year college course
- Proficient in both spoken and written English
- Strong interpersonal and leadership skills
- Quick learner with the ability to deliver results with minimal supervision
- Proficient in MS Office (Excel, Word, PowerPoint) and Google Suite
- Possesses intermediate driving skills and holds a valid driver's license
- With at least 3 to 5 years of experience in managing Food Service Key Accounts
- Area of Assignment: Region 1
Food Service Crew
Posted 1 day ago
Job Viewed
Job Description
WE ARE HIRING — NOMNOM CAFE
Store Location: near Iglesia & Puregold Gen Maxilom
Position: Food Service Crew / Matcha Barista
Full-Time | 8-hour Shift (1PM–10PM)
Start ASAP
Salary: minimum wage with benefits + perks
What You'll Do:
- Greet customers and take orders with a smile
- Prepare drinks, especially matcha-based beverages and other café favorites
- Assist with making desserts and snacks
- Keep the workspace tidy, clean and organized
- Honest and can work with minimal supervision
- Can do basic math
You're a great fit if you:
- Enjoy creating a welcoming atmosphere for customers
- Are quick, reliable, and detail-oriented
- Are reliable, efficient, and clean
- Have a passion for drinks or desserts (bonus if you love matcha)
- Live near the area
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Food Service Crew
Posted 1 day ago
Job Viewed
Job Description
Good Etas by SSI, a subsidiary of Rustan's Group of Companies is currently looking for Food Service Crew to be assigned to Venchi Philippines.
A Food Service Crew works as a part of a team to ensure all gelato meets Venchi standards and is consistently delicious. The Sales Associate is an integral part of the shop team and will be expected to carry out Sales Associate duties when appropriate and according to business needs.
Duties and Responsibilities:
- Responsible to develop and maintain the standard of gelato in the shop.
- Focuses on providing our customers with Venchi Gelato with the required quality, freshness and presentation.
- Ensures that the maintenance of the gelato equipment is to the required Health and Safety standards.
- Ensure all gelato is prepared, displayed and sold according to Venchi standards.
- Ensure all the ingredients 'quality, Venchi's ingredients and externally supplied ingredients, is reviewed constantly and discarded when not complying with Venchi's guidelines and standards.
- Review each produced gelato's taste, colour and consistency. If not complying with the standards, discard the production and reporting the issue to the line manager.
- Test, clean, order the required parts when in need and maintain all gelato equipment according to standards and to report any issues to the Store Manager.
- Other duties as assigned
Company Benefits:
- HMO upon Regularization
- Vacation Leave Credits 16 days, may Increase up to 32 Days
- Sick Leave Credits of 16 Days, may Increase up to 32 Days (Convertible to Cash)
- 13th-month pay
- Travel Insurance
- Paid Trainings
- Uniforms Provided
- Employee Product Discounts
- Maternity/Paternity Leave
- Pay Raise
- Promotion to permanent employee, and More
Job Types: Full-time, Permanent, Fresh Graduates are Welcome to Apply
Job Types: Full-time, Permanent, Fresh graduate
Benefits:
- Additional leave
- Company events
- Discounted lunch
- Employee discount
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Work Location: In person
Food Service Crew
Posted 1 day ago
Job Viewed
Job Description
WE ARE HIRING — NOMNOM CAFE
Store Location: near Iglesia & Puregold Gen Maxilom
Position: Food Service Crew / Matcha Barista
Full-Time | 8-hour Shift + 1 hour break
Start ASAP
Salary: minimum wage with benefits + perks
What You'll Do:
- Greet customers and take orders with a smile
- Prepare drinks, especially matcha-based beverages and other café favorites
- Assist with making desserts and snacks
- Keep the workspace tidy, clean and organized
- Honest and can work with minimal supervision
- Can do basic math
You're a great fit if you:
- Enjoy creating a welcoming atmosphere for customers
- Are quick, reliable, and detail-oriented
- Are reliable, efficient, and clean
- Have a passion for drinks or desserts (bonus if you love matcha)
- Live near the area
Food Service Crew
Posted 1 day ago
Job Viewed
Job Description
We are hiring staff for our new stall located in Tower One and Exchange Plaza, Ayala Triangle Gardens.
Job Responsibilities
- Attending trainings to equip the Service Crew member with the skills needed on the job
- Making waffles
- Preparing drinks such as coffee and hot chocolate
- Selling all and other such items included in Famous Belgian Waffle's official menu, such as brownies
- Recording sales daily
- Counting and recording inventory during opening and closing, daily
- Ensuring proper usage of POS machine, or issuing manual receipt to customers (whichever is applicable)
- Maintaining a clean workspace
Qualifications
- High School Diploma
- At least 18 years old
- Can do simple math (with calculator)
- Can move fast, carry heavy inventory, multitask
- Enjoys greeting customers
- Willing to learn/train
- Lives in Makati area (or nearby)