7,015 Helpdesk Support Staff jobs in the Philippines

Qualifications

1. Graduated of Information Technology or any related course

2. With at least 1 year experience in helpdesk or technical support

3. With experience in ticketing management as well as the root cause analysis

4. Ability to diagnose and resolve technical issues

5. Can work in high-pressue environment

Job Type: Full-time

Pay: From Php25,000.00 per month

Benefits:

• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

Position Title: Helpdesk Support

Location: Makati City

Job Summary:

The Helpdesk Support is primarily responsible for providing exceptional customer service and technical support to clients by addressing queries, concerns, and requests related to Property & Casualty (P&C) insurance products. The role ensures smooth and efficient servicing of policies, endorsements, claims assistance, and account management while maintaining strong client relationships. This position also plays a key role in policy monitoring, renewals, compliance, and accurate documentation in accordance with company standards.

Key Responsibilities:

Customer Servicing & Relationship Management:

• Develop and maintain positive, long-term relationships with assigned accounts, including Key Accounts (active and non-active).
• Respond promptly to incoming calls, emails, and walk-in queries, ensuring client concerns and requests are resolved or escalated in a timely and professional manner.
• Coordinate with principals, insurers, and underwriting teams for policy and endorsement requests, ensuring accurate and timely feedback to customers.
• Provide status updates and key account developments to management for proper coordination and client satisfaction.
• Assist clients on claims-related issues by closely coordinating with the Claims Group, ensuring smooth resolution and timely feedback.
• Initiate cross-selling and upselling of insurance products (Life and Non-Life) to existing clients, in coordination with concerned business units.
• Support business development initiatives by assisting in the generation of new opportunities from existing and prospective customers.

Policy Administration & Records Management:

• Consolidate underwriting information with the underwriting group for insurance program preparation.
• Maintain a monitoring log sheet of customer activities, renewals, endorsements, and collections.
• Keep accurate and updated client records, including electronic and paper files, in line with company policies and compliance requirements.
• Monitor policy renewals and ensure timely processing to avoid coverage lapses.
• Ensure premium collections are completed on time in coordination with the Finance team.

Reporting & Compliance

• Prepare and submit regular reports, including Weekly Renewal Reports and Daily Updates, as required.
• Escalate promptly any issues or concerns regarding policy renewals, claims, or service-related matters.
• Ensure proper safekeeping and retrieval of policy records in compliance with company standards and regulatory requirements.

Coordination & Issue Resolution

• Work closely with internal teams (Underwriting, Claims, Finance, and Sales) to resolve client concerns and ensure seamless servicing.
• Escalate complex or unresolved issues to management for immediate intervention.
• Act as a central contact point between customers, principals, and other business units to ensure service efficiency.

Other Responsibilities

• Support client onboarding, benefit orientations, and policy briefings when required.
• Undertake special projects or additional tasks assigned to support company goals and service excellence.

Requirements

Education:

• Bachelor's Degree in Business Administration, Management, Insurance, or any related field.

Experience:

• Minimum of three (2) years' relevant experience in the non-life and life insurance industry, preferably in customer servicing, policy administration, or account management.

Technical/Functional Competencies:

• Knowledge of General Insurance Principles & Practices.
• Strong understanding of P&C insurance products and services.
• Proficiency in MS Office, CRM systems, and insurance-related applications.
• Familiarity with policy issuance (new business & renewals) and endorsement processes.
• Good knowledge of basic accounting principles for premium collections.
• Excellent oral and written communication skills.
• Strong telephone handling and client engagement skills.

Behavioral Competencies:

• Strong customer service orientation and relationship-building skills.
• Attention to detail and organizational skills in managing multiple accounts.
• Analytical and problem-solving abilities for resolving client concerns.
• Ability to work effectively with cross-functional teams.
• Proactive, adaptable, and capable of working under pressure.

Relationships

Internal: Coordination with Underwriting, Claims, Finance, Sales, and Management teams.

External: Principals, insurers, and clients.

Job Type: Full-time

Pay: Php20, Php23,000.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person

JOB DESCRIPTIONS:

Providing technical support to users experiencing computer issues

Responsibilities include troubleshooting, resolving problems, and directing users to appropriate resources.

Effective communication, problem-solving, and technical skills.

QUALIFICATIONS:

• OPEN TO FRESH GRADUATES
• At least College Graduate of any I.T Course
• Willing to be train in binondo, manila

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Application Question(s):

• Are you willing to be train in binondo, manila?

Work Location: In person

Address: Unit 1510, Capital House, 9th Ave. corner 34th St., Global City, Taguig City

Schedule: Monday to Friday: 8:30 am to 5:30 pm | Saturday: 8:30 am to 12:00 pm

Job Responsibilities:

• Answers telephone and respond to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
• Follow up with customers to ensure complete resolution of issues.
• Work closely with Field Engineers and provide assistance on tasks that are outside the scope of their knowledge or expertise.
• Helpdesk Ticketing administration.

Qualifications:

• College Graduate of any course
• With at least a year of work experience.
• Knowledge and experience of customer service practices is an advantage.
• With good oral and written communication skills.
• Proficient in MS Office: Word, Excel, Power Point & Outlook

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Work Location: In person

• Bachelors degree in IT or Computer Science
• Basic knowledge in computer systems, hardware, software, or network.
• Attention to detail
• Time management
• Fresh Graduate are welcome to apply

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17,000.00 per month

Work Location: In person

Responsibilities:

• Provide 1st& 2nd Level IT support to stores and support groups via phone and in person.
• POS software and hardware, EFTPOS, Mobile/PDA devices, LAN networks, PABX, IP-based phone systems, Printer Fleet and more.
• Maintain issues via call logging system and ensure it is complete and up to date.
  
  Support other IT teams with new projects as required.
• Raise first call resolutions providing support to other functional IT Teams.
• Use remote training facilities to assist with the rollout of new applications and skill refreshment on existing and new applications.
• Manage Incidents & Requests throughout their lifecycle.
• Ensuring SLAs are not breached, and that active work is being carried out accordingly.
• Keep end users (customers) informed of the process throughout the lifecycle.
• Act as a channel for communications to the wider business regarding high-impact IT-related issues.

Job Qualifications:

• Must have Tertiary qualification in IT.
• Experience in Helpdesk or Call Centre environment.
• Good knowledge of Windows operating system.
• Experience in supporting SAP systems.
• Good knowledge of the helpdesk ticketing system preferably HEAT.
• Knowledge in troubleshooting of POS software & hardware,
  • EFTPOS, Mobile/PDA devices, LAN networks, PABX, IP-based phone systems printer fleet and more.
• Experience in supporting POS systems like Surefire, Retail directions.
• Experience in supporting Android mobile devices used in stores.
• Experience in communicating with a wide range of users with varying levels of computer literacy.
• Experience in troubleshooting hardware and software issues.
• Good working knowledge of incident management.
• Experience in supporting other IT teams with new projects.
• Strong Telephone and Communication skills.
• Ability to prioritize and work effectively in a fast-moving, changing environment and perform under pressure.
• Ability to work in a team, whilst also being able to work unsupervised.
• Ability to be on call (after hours and weekends)
• Relevant experience in supporting a Retail business environment.

Position Summary:

As an IT Helpdesk Support, you will be the first point of contact for our clinets, providing technical support and assistance with their IT-related issues in the company. Your primary responsibility will be to ensure our clients have a seamless and efficient experience while resolving their IT problems. This role plays a crucial part in maintaining customer satisfaction and the overall success of our organization.

Key Responsibilities:

First-line Support

• Receive and respond to incoming technical support requests through various communication channels, including phone, email, and chat.

Issue Triage

• Accurately assess and categorize technical issues, prioritize them based on urgency, and escalate more complex problems to appropriate teams or SMEs.

Problem Resolution

• Provide prompt and effective solutions to common technical problems included in the runbook/troubleshooting guides.

Documentation

• Maintain detailed and accurate records of all customer interactions, issues, and solutions in a ticketing system.

Knowledge Sharing

• Contribute to the knowledge base by documenting solutions to common problems and sharing insights with the team to improve overall support efficiency.

Client Education

• Offer guidance and assistance to clients for basic troubleshooting and self-help solutions.

Remote Assistance

• Utilize remote desktop tools to access and troubleshoot clients' computers, servers, and devices.

Customer Service

• Provide excellent customer service by addressing client inquiries professionally and courteously, managing expectations, and ensuring client satisfaction.

Incident Management

• Manage and track incidents and service requests to meet defined service level agreements (SLAs).

Continuous Improvement

• Stay up-to-date with industry trends and technologies, and actively seek opportunities for process improvement within the service desk.

Qualifications:

• Exceptional communication skills, both verbal and written.
• Ability to communicate with various leaders within IT and across all of the hospital environment.
• Leadership experience with the ability to inspire and motivate a team.
• Analytical mindset with the ability to analyze data and identify areas for improvement.
• Strong problem-solving skills with the ability to handle complex technical issues.
• Strong technical knowledge of operating systems (Windows, macOS, Linux), hardware components, software applications, and IT infrastructure.
• Proven experience in a service desk or IT support role, with a track record of progressively increasing responsibilities.
• Experience with ITSM tools, remote support software, and ticketing systems.
• Certifications such as ITIL, CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or relevant leadership certifications are advantageous.
• At least 3 years of team lead with customer service experience

Other Details:

• Employment Type: Project-based (6 months, subject to extension/absorption)
• Work Schedule: Shifting Schedule (5 days a week - 2 days off)
• Salary Offer: Php25,000

Job Type: Fixed term

Contract length: 6-12 months

Pay: Php25,000.00 per month

Ability to commute/relocate:

• Quezon City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Any certifications such as ITIL, Comptia A+, Microsoft Certified: Modern Desktop Administrator, or relevant leadership certifications?
• Are you willing to work on a project-based employment (6 month contract, subject to extension/absorption)?

Education:

• Bachelor's (Preferred)

Experience:

• IT Support/Service Desk: 3 years (Preferred)
• Team Lead (with customer service): 3 years (Preferred)

Work Location: In person

JOB DESCRIPTION:

• Answers telephone and respond to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
• Process customer requests by sending faxes, returning telephone messages, sending mail documents or using other related communication under direct supervision.
• Follow up with customers to ensure complete resolution of issues.
• Responds to customer inquiries to ensure customer needs are met.
• Prepare activity reports
• Inform the management of recurring problems
• Work closely with Field Engineers and provide assistance on task that are outside the scope of their knowledge or expertise.
• Administering portal process e.g. Parts requisitions, case report, case update.
• Helpdesk Ticketing administration

QUALIFICATIONS:

• Must have bachelor's degree in any field.
• With at least a year of work experience
• Knowledge and experience of cusotmer service practices

Job Type: Full-time

Pay: Php15, Php20,000.00 per month

Ability to commute/relocate:

• Bonifacio Global City 1635 P00: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Key Responsibilities:

• Provide technical support services directly for the company's end-users.
• The majority of their work involves answering phone calls or responding to e-mails sent by customers who are experiencing technical difficulties with computers or related devices such as printers or desktops, notebooks and other computer peripherals.

Qualifications:

• Graduate of Information Technology or any related course
• Fresh graduates with customer service/call center experience are encouraged to apply.
• Computer Literate
• Knowledgeable on basic troubleshooting, parts
• Good communication and customer service skills
• Excellent problem solving and organization skills
• Self-motivated and flexible to work with negligible supervision
• Able to meet deadlines along with working under pressure

Workdays:

Monday to Friday (7:30 am to 6:00 pm)

Benefits:

13th Month pay

Paid Overtime

Perfect Attendance

Annual Appraisal subjective for salary increase

Regularized adjustment

HMO

Group Life Insurance

Service Incentive Leave

Earned Leave based on Attendance