52 Helpdesk Support jobs in the Philippines

Position Title: Helpdesk Support

Location: Makati City

Job Summary:

The Helpdesk Support is primarily responsible for providing exceptional customer service and technical support to clients by addressing queries, concerns, and requests related to Property & Casualty (P&C) insurance products. The role ensures smooth and efficient servicing of policies, endorsements, claims assistance, and account management while maintaining strong client relationships. This position also plays a key role in policy monitoring, renewals, compliance, and accurate documentation in accordance with company standards.

Key Responsibilities:

Customer Servicing & Relationship Management:

• Develop and maintain positive, long-term relationships with assigned accounts, including Key Accounts (active and non-active).
• Respond promptly to incoming calls, emails, and walk-in queries, ensuring client concerns and requests are resolved or escalated in a timely and professional manner.
• Coordinate with principals, insurers, and underwriting teams for policy and endorsement requests, ensuring accurate and timely feedback to customers.
• Provide status updates and key account developments to management for proper coordination and client satisfaction.
• Assist clients on claims-related issues by closely coordinating with the Claims Group, ensuring smooth resolution and timely feedback.
• Initiate cross-selling and upselling of insurance products (Life and Non-Life) to existing clients, in coordination with concerned business units.
• Support business development initiatives by assisting in the generation of new opportunities from existing and prospective customers.

Policy Administration & Records Management:

• Consolidate underwriting information with the underwriting group for insurance program preparation.
• Maintain a monitoring log sheet of customer activities, renewals, endorsements, and collections.
• Keep accurate and updated client records, including electronic and paper files, in line with company policies and compliance requirements.
• Monitor policy renewals and ensure timely processing to avoid coverage lapses.
• Ensure premium collections are completed on time in coordination with the Finance team.

Reporting & Compliance

• Prepare and submit regular reports, including Weekly Renewal Reports and Daily Updates, as required.
• Escalate promptly any issues or concerns regarding policy renewals, claims, or service-related matters.
• Ensure proper safekeeping and retrieval of policy records in compliance with company standards and regulatory requirements.

Coordination & Issue Resolution

• Work closely with internal teams (Underwriting, Claims, Finance, and Sales) to resolve client concerns and ensure seamless servicing.
• Escalate complex or unresolved issues to management for immediate intervention.
• Act as a central contact point between customers, principals, and other business units to ensure service efficiency.

Other Responsibilities

• Support client onboarding, benefit orientations, and policy briefings when required.
• Undertake special projects or additional tasks assigned to support company goals and service excellence.

Requirements

Education:

• Bachelor's Degree in Business Administration, Management, Insurance, or any related field.

Experience:

• Minimum of three (2) years' relevant experience in the non-life and life insurance industry, preferably in customer servicing, policy administration, or account management.

Technical/Functional Competencies:

• Knowledge of General Insurance Principles & Practices.
• Strong understanding of P&C insurance products and services.
• Proficiency in MS Office, CRM systems, and insurance-related applications.
• Familiarity with policy issuance (new business & renewals) and endorsement processes.
• Good knowledge of basic accounting principles for premium collections.
• Excellent oral and written communication skills.
• Strong telephone handling and client engagement skills.

Behavioral Competencies:

• Strong customer service orientation and relationship-building skills.
• Attention to detail and organizational skills in managing multiple accounts.
• Analytical and problem-solving abilities for resolving client concerns.
• Ability to work effectively with cross-functional teams.
• Proactive, adaptable, and capable of working under pressure.

Relationships

Internal: Coordination with Underwriting, Claims, Finance, Sales, and Management teams.

External: Principals, insurers, and clients.

Job Type: Full-time

Pay: Php20, Php23,000.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person

JOB DESCRIPTIONS:

Providing technical support to users experiencing computer issues

Responsibilities include troubleshooting, resolving problems, and directing users to appropriate resources.

Effective communication, problem-solving, and technical skills.

QUALIFICATIONS:

• OPEN TO FRESH GRADUATES
• At least College Graduate of any I.T Course
• Willing to be train in binondo, manila

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Application Question(s):

• Are you willing to be train in binondo, manila?

Work Location: In person

Key Responsibilities:

• Provide technical support services directly for the company's end-users.
• The majority of their work involves answering phone calls or responding to e-mails sent by customers who are experiencing technical difficulties with computers or related devices such as printers or desktops, notebooks and other computer peripherals.

Qualifications:

• Graduate of Information Technology or any related course
• Fresh graduates with customer service/call center experience are encouraged to apply.
• Computer Literate
• Knowledgeable on basic troubleshooting, parts
• Good communication and customer service skills
• Excellent problem solving and organization skills
• Self-motivated and flexible to work with negligible supervision
• Able to meet deadlines along with working under pressure

Workdays:

Monday to Friday (7:30 am to 6:00 pm)

Benefits:

13th Month pay

Paid Overtime

Perfect Attendance

Annual Appraisal subjective for salary increase

Regularized adjustment

HMO

Group Life Insurance

Service Incentive Leave

Earned Leave based on Attendance

Responsibilities:

• Provide 1st& 2nd Level IT support to stores and support groups via phone and in person.
• POS software and hardware, EFTPOS, Mobile/PDA devices, LAN networks, PABX, IP-based phone systems, Printer Fleet and more.
• Maintain issues via call logging system and ensure it is complete and up to date.
  
  Support other IT teams with new projects as required.
• Raise first call resolutions providing support to other functional IT Teams.
• Use remote training facilities to assist with the rollout of new applications and skill refreshment on existing and new applications.
• Manage Incidents & Requests throughout their lifecycle.
• Ensuring SLAs are not breached, and that active work is being carried out accordingly.
• Keep end users (customers) informed of the process throughout the lifecycle.
• Act as a channel for communications to the wider business regarding high-impact IT-related issues.

Job Qualifications:

• Must have Tertiary qualification in IT.
• Experience in Helpdesk or Call Centre environment.
• Good knowledge of Windows operating system.
• Experience in supporting SAP systems.
• Good knowledge of the helpdesk ticketing system preferably HEAT.
• Knowledge in troubleshooting of POS software & hardware,
  • EFTPOS, Mobile/PDA devices, LAN networks, PABX, IP-based phone systems printer fleet and more.
• Experience in supporting POS systems like Surefire, Retail directions.
• Experience in supporting Android mobile devices used in stores.
• Experience in communicating with a wide range of users with varying levels of computer literacy.
• Experience in troubleshooting hardware and software issues.
• Good working knowledge of incident management.
• Experience in supporting other IT teams with new projects.
• Strong Telephone and Communication skills.
• Ability to prioritize and work effectively in a fast-moving, changing environment and perform under pressure.
• Ability to work in a team, whilst also being able to work unsupervised.
• Ability to be on call (after hours and weekends)
• Relevant experience in supporting a Retail business environment.

• Serving as the first point of contact for customers seeking assistance through every channel available (phone, email, chat, etc).
• Knowledgeable and able to communicate effectively to understand the problem and explain its solution.
• He/she must be customer-oriented and patient to deal with difficult customers.

Qualifications:

• Must be a graduate of 4 years IT related course
• Fresh Graduate
• Can converse well in English and engage with clients

Specific Technical Skills:

• Excellent communication skills, Tech Savvy, Advanced problem-solving and troubleshooting skills.
• Sense of Urgency, Customer-oriented and cool tempered

Job Types: Full-time, Fixed term, Temporary

Benefits:

• Company events
• Paid training

Work Location: In person

Position Summary:

As an IT Helpdesk Support, you will be the first point of contact for our clinets, providing technical support and assistance with their IT-related issues in the company. Your primary responsibility will be to ensure our clients have a seamless and efficient experience while resolving their IT problems. This role plays a crucial part in maintaining customer satisfaction and the overall success of our organization.

Key Responsibilities:

First-line Support

• Receive and respond to incoming technical support requests through various communication channels, including phone, email, and chat.

Issue Triage

• Accurately assess and categorize technical issues, prioritize them based on urgency, and escalate more complex problems to appropriate teams or SMEs.

Problem Resolution

• Provide prompt and effective solutions to common technical problems included in the runbook/troubleshooting guides.

Documentation

• Maintain detailed and accurate records of all customer interactions, issues, and solutions in a ticketing system.

Knowledge Sharing

• Contribute to the knowledge base by documenting solutions to common problems and sharing insights with the team to improve overall support efficiency.

Client Education

• Offer guidance and assistance to clients for basic troubleshooting and self-help solutions.

Remote Assistance

• Utilize remote desktop tools to access and troubleshoot clients' computers, servers, and devices.

Customer Service

• Provide excellent customer service by addressing client inquiries professionally and courteously, managing expectations, and ensuring client satisfaction.

Incident Management

• Manage and track incidents and service requests to meet defined service level agreements (SLAs).

Continuous Improvement

• Stay up-to-date with industry trends and technologies, and actively seek opportunities for process improvement within the service desk.

Qualifications:

• Exceptional communication skills, both verbal and written.
• Ability to communicate with various leaders within IT and across all of the hospital environment.
• Leadership experience with the ability to inspire and motivate a team.
• Analytical mindset with the ability to analyze data and identify areas for improvement.
• Strong problem-solving skills with the ability to handle complex technical issues.
• Strong technical knowledge of operating systems (Windows, macOS, Linux), hardware components, software applications, and IT infrastructure.
• Proven experience in a service desk or IT support role, with a track record of progressively increasing responsibilities.
• Experience with ITSM tools, remote support software, and ticketing systems.
• Certifications such as ITIL, CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or relevant leadership certifications are advantageous.
• At least 3 years of team lead with customer service experience

Other Details:

• Employment Type: Project-based (6 months, subject to extension/absorption)
• Work Schedule: Shifting Schedule (5 days a week - 2 days off)
• Salary Offer: Php25,000

Job Type: Fixed term

Contract length: 6-12 months

Pay: Php25,000.00 per month

Ability to commute/relocate:

• Quezon City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Any certifications such as ITIL, Comptia A+, Microsoft Certified: Modern Desktop Administrator, or relevant leadership certifications?
• Are you willing to work on a project-based employment (6 month contract, subject to extension/absorption)?

Education:

• Bachelor's (Preferred)

Experience:

• IT Support/Service Desk: 3 years (Preferred)
• Team Lead (with customer service): 3 years (Preferred)

Work Location: In person

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.

Work Schedule: ONSITE in Clark Office

Work Schedule:10:00 AM - 7:00 PM PHT

Position Overview

• You will help the delivery of the POS implementation projects using our existing project management solution. You will provide customer and internal updates as well as assigning tasks to both.
• You will act as personal cheerleaders for the business explaining to customers why you can meet their specific needs. This positive reputation will not only keep your customers satisfied, but it will also encourage them to refer their network.
• Assist with the Onboard of new customers. Onboarding is one of the biggest priorities for your role. Onboarding should focus on features they need to learn, based on the projects they aim to complete. This way, they can get up to speed as fast as possible and be one step closer to achieving their goals. This will include database management/cleansing and importing into the new software.
• Encourage upsells and cross-sells to help increase a customer's lifetime value.

Other Details:

• This is a client facing role
• Answering phone calls
• Supporting clients with different desktop issues
• Responsible for overall IT Helpdesk Support for Clients.
• Reporting to the Service Desk Manager, your role is an integral part of service delivery to their clients.
• Good technical knowledge across:  Windows 7, 8 & 10, Microsoft O365 / Microsoft Office

• Task 1: Answer support calls
• Task 2: respond to online tickets
• Task 3: enter information into ticketing system
• Task 4: follow up with customers on satisfaction   of completion
• Task 5: work with team to achieve goals
• Task 6: Provide Technical MSP support
• Task 7: Stage and remote install of IT equipment
• Task 8: Update and develop playbook documentation
• Task 9: Report on Ticketing system for customers
• Task 10: Help develop customer content like documentation and videos.

• Great Verbal and Written English skills
• Customer service experience
• IT Helpdesk experience
• Proficient in Microsoft Applications

Nice-to-have Skills and Qualifications:

• Ticketing experience is a plus
• An understanding of PSA software preferable Autotask/Datto
• Retail Experience and understanding of Point of Sales systems would be advantageous

• Up to 1-month FREE Accommodation for those relocating to Pampanga *
• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)

• HMO coverage for employee +1 FREE dependent on the first day of employment

• +1 additional FREE dependent per successful year of tenure (up to five (5) years)

• Tenure Incentive Program*
• FREE daily meal
• Referral Bonus of up to Php20,000.00*
• ALL government mandated benefits

*Terms and conditions apply

We are seeking a dependable and customer-focused IT Helpdesk Support (Level 1) Specialist to act as the first line of support for users experiencing IT-related issues. This role involves handling support requests, resolving basic technical concerns, and escalating complex problems to higher-level IT teams. The ideal candidate is proactive, detail-oriented, and committed to delivering smooth and efficient IT operations across the organization.

Key Responsibilities

• Respond promptly to user inquiries via phone, email, or ticketing systems.
• Troubleshoot and resolve Level 1 issues related to hardware, software, connectivity, and account access.
• Record, track, and update support tickets using tools such as Freshdesk, Jira, or Zendesk.
• Provide basic technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Assist with software installation, configuration, and updates.
• Guide users through step-by-step troubleshooting procedures.
• Escalate unresolved cases to Level 2 or specialized IT teams as needed.
• Monitor open tickets to ensure timely resolution and follow-through.
• Document recurring issues and contribute to internal knowledge bases and process improvements.

Qualifications

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 6 months to 1 year of experience in IT helpdesk or technical support preferred.
• Fresh graduates with relevant OJT or internship experience are encouraged to apply.

Technical Skills

• Strong knowledge of Windows and/or Mac OS troubleshooting.
• Familiarity with Microsoft Office Suite, email platforms, web browsers, and basic networking concepts.
• Basic understanding of Active Directory, VPN, and remote access tools is an advantage.
• Experience with ticketing systems (Freshdesk, Jira, Zendesk, etc.) is a plus.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Application Question(s):

• How much is your expected salary packages?
• When would you be able to start if you were hired?
• Please provide your active contact number and active email address.
• This role may occasionally require fieldwork or site visits to address hardware or connectivity issues—would you be open to that?

Experience:

• Helpdesk Support: 1 year (Preferred)

Work Location: In person

Job Overview

The L1 Help Desk serves as the first point of contact for customer inquiries and support requests. This role involves assisting leads and existing clients with questions or issues related to iRipple's products. Responsibilities include troubleshooting basic technical problems, escalating more complex issues to higher-level support, and ensuring a seamless customer experience. Strong communication and problem-solving skills are essential, as the L1 team operates 24/7 to provide timely assistance and maintain customer satisfaction.

Responsibilities

• Serve as the primary point of contact for customer inquiries, providing timely and accurate responses via phone, email, or chat.
• Diagnose and troubleshoot basic technical issues, escalating more complex problems to higher-level support when necessary.
• Log customer interactions, track issues, and ensure resolutions are communicated back to the client in a professional and clear manner.
• Collaborate with the internal team to share insights from customer feedback and improve the overall support experience.
• Document all customer inquiries and/or concerns, especially those that need to be escalated to higher-level support, to facilitate a seamless handover process.
• Respond to inquiries from prospects, partners, and applicants.
• Proactively communicate with clients to update them regarding their requests.

Qualifications

• Experience in customer service or technical support, ideally in a software or IT-related field.
• Strong communication skills in both written and spoken English, with the ability to explain technical issues to non-technical users.
• Basic troubleshooting skills and familiarity with software systems; knowledge of retail POS systems is a plus.
• Must be willing to work weekends and holidays based on team rotation schedule.

Job Types: Full-time, Permanent

Application Question(s):

• How much is your expected salary? (Please don't remain unanswered)
• How soon can you start? (Please don't remain unanswered)

Work Location: In person