2,546 Helpdesk Manager jobs in the Philippines
Helpdesk Manager
Posted today
Job Viewed
Job Description
- Must have at least 5 years experience of BPO helpdesk operations management
- Must be open to manage start up BPO/ Wave 1 operations
- Must be customer service oriented
- Knowledge / exposure with digital payment services, digital transformation services is a plus
- Must be willing to work in Makati
- Must be willing to work on a day-shift schedule
Job Type: Full-time
Pay: Php70, Php100,000.00 per month
Work Location: In person
Helpdesk Manager
Posted today
Job Viewed
Job Description
Job ID
Posted
12-Sep-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Makati City - National Capital Region - Philippines
About The Role
As a CBRE Customer Service Supervisor, you will be responsible for overseeing the daily operations of the customer service center. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.
What You'll Do
- Supervise and support the call center staff, including monitoring, coaching, training, and evaluating the work team to ensure quality and productivity standards are met and/or exceeded.
- Respond to escalated customer inquiries and concerns.
- Review and evaluate system operations to optimize the effectiveness and efficiency of the customer service center.
- Allocate resources between units to maximize efficiencies and meet customer needs.
- Determine and prioritize workload and be prepared to make proactive resolutions to meet daily business demands.
- Generate reports to measure productivity and perform an evaluation of data.
- Assist with ad hoc reporting requests. Work with management to develop and implement incentive programs.
- Have a direct impact on the team objectives as well as the objectives of related teams.
- Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
- May establish new techniques to ensure the team is able to meet its objectives.
- Ensure personal and team outcomes have a positive impact on customer objectives.
- Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
What You'll Need
- High School Diploma or GED with 5+ years of job-related experience.
- Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Excellent organizational skills with a master-level inquisitive mindset.
- Requires the ability to explain complex concepts or sensitive information.
- Prior shift leader or supervisory experience preferred.
- In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
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Helpdesk Manager
Posted today
Job Viewed
Job Description
Helpdesk Manager (Admin)
Job ID
Posted
12-Sep-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Makati City - National Capital Region - Philippines
About the Role:
As a CBRE Customer Service Supervisor, you will be responsible for overseeing the daily operations of the customer service center. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.
What You'll Do:
- Supervise and support the call center staff, including monitoring, coaching, training, and evaluating the work team to ensure quality and productivity standards are met and/or exceeded.
- Respond to escalated customer inquiries and concerns.
- Review and evaluate system operations to optimize the effectiveness and efficiency of the customer service center.
- Allocate resources between units to maximize efficiencies and meet customer needs.
- Determine and prioritize workload and be prepared to make proactive resolutions to meet daily business demands.
- Generate reports to measure productivity and perform an evaluation of data.
- Assist with ad hoc reporting requests. Work with management to develop and implement incentive programs.
- Have a direct impact on the team objectives as well as the objectives of related teams.
- Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
- May establish new techniques to ensure the team is able to meet its objectives.
- Ensure personal and team outcomes have a positive impact on customer objectives.
- Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
What You'll Need:
- High School Diploma or GED with 5+ years of job-related experience.
- Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Excellent organizational skills with a master-level inquisitive mindset.
- Requires the ability to explain complex concepts or sensitive information.
- Prior shift leader or supervisory experience preferred.
- In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
Helpdesk Manager
Posted today
Job Viewed
Job Description
Job ID
Posted
12-Sep-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Makati City - National Capital Region - Philippines
About The Role
As a CBRE Customer Service Supervisor, you will be responsible for overseeing the daily operations of the customer service center. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.
What You'll Do
- Supervise and support the call center staff, including monitoring, coaching, training, and evaluating the work team to ensure quality and productivity standards are met and/or exceeded.
- Respond to escalated customer inquiries and concerns.
- Review and evaluate system operations to optimize the effectiveness and efficiency of the customer service center.
- Allocate resources between units to maximize efficiencies and meet customer needs.
- Determine and prioritize workload and be prepared to make proactive resolutions to meet daily business demands.
- Generate reports to measure productivity and perform an evaluation of data.
- Assist with ad hoc reporting requests. Work with management to develop and implement incentive programs.
- Have a direct impact on the team objectives as well as the objectives of related teams.
- Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
- May establish new techniques to ensure the team is able to meet its objectives.
- Ensure personal and team outcomes have a positive impact on customer objectives.
- Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
What You'll Need
- High School Diploma or GED with 5+ years of job-related experience.
- Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Excellent organizational skills with a master-level inquisitive mindset.
- Requires the ability to explain complex concepts or sensitive information.
- Prior shift leader or supervisory experience preferred.
- In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
Service line:
GWS Segment
IT Helpdesk Manager
Posted today
Job Viewed
Job Description
Responsibilities
· Manage the help desk team and evaluate performance.
· Oversees support escalation processes and routes incidents to the appropriate ICT branch based on issue categorization and priority level.
· Ensure customer service is timely and accurate on a daily basis.
· Train and support help desk staff.
· Set specific customer service standards.
· Contribute to improving support by actively responding to queries and handling complaints.
· Establish best practices through the entire technical support process.
· Develop daily, weekly and monthly reports on help desk team's productivity.
· Provide customer feedback to the appropriate ICT branch.
· Organizes and conducts end-user orientation sessions for staff, students, and faculty to educate them on incident reporting procedures, support request protocols, feedback submission processes, and school systems and applications operations.
Qualifications
· Bachelor's degree in IT or related field
· Knowledgeable in basic Computer and Network Troubleshooting
· 3-5 years in IT support, with at least 2 years in a supervisory or management role, ideally within a help desk or service desk environment.
· Solid technical background with an ability to give instructions to a non-technical audience
· Customer-service oriented with a problem-solving attitude
Facilities Helpdesk Manager (Admin)
Posted 17 days ago
Job Viewed
Job Description
Job ID
Posted
12-Sep-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Makati City - National Capital Region - Philippines
**About the Role:**
As a CBRE Customer Service Supervisor, you will be responsible for overseeing the daily operations of the customer service center. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.
**What You'll Do:**
+ Supervise and support the call center staff, including monitoring, coaching, training, and evaluating the work team to ensure quality and productivity standards are met and/or exceeded.
+ Respond to escalated customer inquiries and concerns.
+ Review and evaluate system operations to optimize the effectiveness and efficiency of the customer service center.
+ Allocate resources between units to maximize efficiencies and meet customer needs.
+ Determine and prioritize workload and be prepared to make proactive resolutions to meet daily business demands.
+ Generate reports to measure productivity and perform an evaluation of data.
+ Assist with ad hoc reporting requests. Work with management to develop and implement incentive programs.
+ Have a direct impact on the team objectives as well as the objectives of related teams.
+ Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
+ May establish new techniques to ensure the team is able to meet its objectives.
+ Ensure personal and team outcomes have a positive impact on customer objectives.
+ Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
**What You'll Need:**
+ High School Diploma or GED with 5+ years of job-related experience.
+ Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
+ Excellent organizational skills with a master-level inquisitive mindset.
+ Requires the ability to explain complex concepts or sensitive information.
+ Prior shift leader or supervisory experience preferred.
+ In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
BPO Helpdesk Operations Manager - Makati (dayshift)
Posted 4 days ago
Job Viewed
Job Description
Location: Makati
Schedule: Dayshift
Requirements:
Startup BPO operations
Will manage 10HC Helpdesk Support (wave1)
At least 5years experience as Technical Operations Manager (BPO)
Knowledgeable with Payment eco system, cybersecurity, tech support and product services development
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Call Center Helpdesk Operations Manager (Makati)
Posted 4 days ago
Job Viewed
Job Description
Location: Makati
Schedule: Dayshift
Details:
This is a startup BPO operation.
The selected OM will be responsible for overseeing a 10-member Helpdesk Support team (Wave 1)
Qualifications:
Minimum of 5 years experience as a Technical Operations Manager in a BPO setting
Familiarity with the payment ecosystem, cybersecurity, technical support, and product service development
Customer Support
Posted today
Job Viewed
Job Description
We are mass hiring for Call Center Agents as prior in our Metro Manila sites
Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY
Responsibilities:
- Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
- Update and maintain accurate records of customer interactions, transactions, and order details in the system.
- Stay updated on company policies, procedures, and services to provide accurate information to customers
- Contribute to a positive and collaborative team environment.
Our Awesome Benefits:
- Fix weekends Off
- Competitive Salary
- Monthly Commissions
- Pioneer, Non-voice, and Easy Accounts Available
- HMO with 2 FREE Dependents from Day 1
- Free Coffee and Biscuits at the office
- Paid leaves, OT & holiday pay
- Government-mandated benefits & 13th-month pay
- Fast-Track Career Growth for top performers
- Retirement/Life Insurance for Qualified Staff
- Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.
THIS IS FOR AN ONSITE WORK SET UP ONLY
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php17, Php25,000.00 per month
Benefits:
- Additional leave
- Company events
- Employee discount
- Health insurance
- Paid training
- Pay raise
Work Location: In person
Customer Support
Posted today
Job Viewed
Job Description
We are mass hiring for Call Center Agents - Finance Account as prior in our Metro Manila sites
Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY
Responsibilities:
- Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
- Update and maintain accurate records of customer interactions, transactions, and order details in the system.
- Stay updated on company policies, procedures, and services to provide accurate information to customers
- Contribute to a positive and collaborative team environment.
Our Awesome Benefits:
- Fix weekends Off
- Competitive Salary
- Monthly Commissions
- Pioneer, Non-voice, and Easy Accounts Available
- HMO with 2 FREE Dependents from Day 1
- Free Coffee and Biscuits at the office
- Paid leaves, OT & holiday pay
- Government-mandated benefits & 13th-month pay
- Fast-Track Career Growth for top performers
- Retirement/Life Insurance for Qualified Staff
- Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.
THIS IS FOR AN ONSITE WORK SET UP ONLY
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php17, Php25,000.00 per month
Benefits:
- Additional leave
- Company events
- Employee discount
- Health insurance
- Paid training
Work Location: In person