6,270 Helpdesk Associate jobs in the Philippines

This company helps organizations build innovative solutions, and digital customer experience. They have been in the industry for over 45 years.

Position: Helpdesk Associate (Open for fresh graduate +CSR)

Company Industry: IT Company

Work Location: BGC, Taguig City

Salary: Php25,000-Php30,000

Work Set Up: Onsite (Monday -Friday)

Benefits:

Government mandated benefits

13th Month Pay

HMO

Vacation Leave Credits

Sick Leave Credits

JOB REQUIREMENTS:

College undergraduate and college graduate can apply

With at least 18 months of experience as CSR

With experience in Financial/ Fraud/Telco/Banking is a plus

Can attend virtual interview

Willing to work on site in Taguig

JOB RESPONSIBILITIES:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Ensure customer satisfaction and provide professional customer support

Recruitment Process: (OnlineFace to face)

Initial Interview

Final Interview

Job Offer

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Work Location: In person

1. Helpdesk Support

2. Serve as the first point of contact for clients via email, phone, or ticketing system.

3. Log, categorize, and monitor client inquiries and requests.
4. Provide timely responses or escalate to the appropriate department (engineering, admin, HR, finance).

5. Email & Communication Handling

6. Draft, review, and send professional email replies to clients.

7. Ensure proper documentation of correspondence for project tracking.
8. Maintain a shared mailbox and ensure all emails are acknowledged within SLA.

9. Client Coordination

10. Assist clients in following up on project progress, billing concerns, and service requests.

11. Update clients on status of their requests until resolution.
12. Coordinate with internal teams (project engineers, site supervisors, HR, accounting) to resolve concerns.

13. Reporting & Monitoring

14. Maintain a database of client concerns and resolutions.

15. Generate weekly/monthly reports on common issues and turnaround time.
16. Recommend process improvements for better client satisfaction.

• Graduate of Business Administration, Office Administration, IT, or related course.
• At least 1–2 years of experience in helpdesk, email support, or client servicing.
• Strong written and verbal communication skills.
• Familiarity with construction project environment is an advantage.
• Proficient in MS Office, email management, and ticketing tools.
• Customer-oriented, detail-focused, and able to multitask.

Onsite | Night Shift | Shifting Schedule

Location: Bridgetowne, Quezon City

Qualifications:

• High School, Senior High School, or College graduate
• Must have 1 year and above BPO experience
• With good to excellent communication skills

Perks and Benefits:

• Up to 28k salary package
• HMO on day 1 + 1 FREE DEPENDENT after 1 year
• Life Insurance on day 1
• Long service benefit
• 10% night differential

Send your application now and get processed immediately

Job Types: Full-time, Permanent

Pay: Up to Php28,000.00 per month

Benefits:

• Health insurance
• Life insurance

Application Question(s):

• Total years of experience in BPO industry:

Work Location: In person

Responsibilities

• Be the first point of contact for all employee questions about HR topics like pay, benefits, and time off.
• Answer questions coming in by phone, email, and chat.
• Use our ticket system (ServiceNow) to track and solve every request.
• Help employees use the company website (Workday) to find answers and update their own information.
• Keep employee records accurate and up-to-date.
• Learn and explain company policies and procedures.
• Always keep employee information private and secure.

Qualifications

• At least 1 year of experience in HR Helpdesk role (Shared Services)
• Experienced in HRIS Platforms and Helpdesk ticketing system

Job Type: Full-time

Pay: Up to Php35,000.00 per month

Application Question(s):

• What is your email add?
• Do you have an experience in HRIS Platforms, please specify.

Experience:

• HR Helpdesk: 1 year (Preferred)

Work Location: In person

Job description:

A highly cross-functional role would act as the primary resource to work with our diverse group of employees and suppliers by responding to their inquiries and solving their issues across the entire source-to-pay lifecycle.

Key Responsibilities:

• Act as the Frontline Support of the S2P Helpdesk.
• Receives and reviews tickets in the Cherwell System.
• Analyzes and acknowledges the request/ query within the agreed Response Service Level Agreement (SLAs).
• Identify quality solutions and communicate such in an effective and timely manner.
• Provides on the spot resolution to basic inquiry/ request
• Escalates the non-basic/ complex issues requiring analysis to the appropriate support group for further action.
• Escalates the request/ query to the Tier 2 or S2P Helpdesk Analyst for more in-depth investigation, if needed.
• Contribute to ensuring that the team's key performance metrics and targets are met.
• Improve efficiency and customer satisfaction by proactively seeking opportunities to optimize and improve existing processes and tools.
• Act as backup support for the S2P Mailbox Management.

Job Qualifications:

• At least one to two years relevant experience in Source to Pay, Procure to Pay or Accounts Payable.
• Proficient in Microsoft applications (Word, Excel, Powerpoint, Access)
• Work knowledge in SAP ECC 6
• Excellent communication skills (writing). Must be able to write clearly and concisely in English.
• Proven ability to work independently with little direction, along with being able to work effectively as part of a Source to Pay support team
• Highly trainable in using existing tools.

Work Setup: Onsite – Giga QC Tower (SPE)

Salary Range: ₱40,000 – ₱60,000 (All-in)

Target Start Date: October 7

Qualifications:

• At least 2 years in college (no back subjects or dropped subjects)
• Minimum 2 years of experience in Sales Compensation Administration, with hands-on knowledge of compensation tools (Anaplan, Callidus/SAP, OIC, Xactly, Salesforce)
• Skilled in creating SQL scripts to extract and analyze quantitative data
• Familiar with CRM tools and case management systems
• Background in Payroll Helpdesk, Compensation & Benefits, Finance & Accounting, or HR Shared Services (preferably from a Captive unit)
• Open to work in 24/7 shifting schedules and on-call rotation

Hiring Process:

1. HRI Interview
2. Operations Interview
3. Client Interview
4. Versant Oral (B2 level)

Go further with Foundever

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. 

What are we looking for?

• With at least 3 months Technical Support Experience
• Completed at least Senior High School or two (2) years of college education
• Basic computer navigation skills
• Good to Excellent Communication skills & Comprehension

What should you expect from us?

• Paid training from day one
• Tons of growth opportunities (93% of our non-agent positions are filled internally)
• A leadership team that hears your voice; we know that when we work together we can accomplish so much more
• Fun team environment where we work hard to build trust every single day
• HMO Benefits for you and your family
• Free Call Center Training
• Free Shuttle services in selected locations (Pick-up points)

Terms and conditions apply

Job description

• Good communication skills
• Present products and services to clients
• Manage client relationship
• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.
• User training

Requirements:

• Knowledge in Microsoft Office especially Excel
• Logical Analysis
• Can effectively and efficiently collaborate with the team
• Self-Determined and Open Minded especially during the training period.
• Can prevent mistakes and improve job quality
• Familiar with Data Management System

Job Types: Full-time, Permanent

Pay: Php15, Php20,000.00 per month

Benefits:

• Paid training
• Work from home

Language:

• English (Preferred)

Work Location: In person

Job description

• Good communication skills
• Present products and services to clients
• Manage client relationship
• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.
• User training

Requirements:

• Knowledge in Microsoft Office especially Excel
• Logical Analysis
• Can effectively and efficiently collaborate with the team
• Self-Determined and Open Minded especially during the training period.
• Can prevent mistakes and improve job quality
• Familiar with Data Management System

Job Types: Full-time, Permanent

Pay: Php15, Php20,000.00 per month

Benefits:

• Paid training
• Work from home

Language:

• English (Preferred)

Work Location: In person