2,085 Helpdesk Agent jobs in the Philippines

Key Responsibilities

• Assist customers with bookings and inquiries via phone, email, or chat
• Provide accurate resolutions and update cases in CRM
• Coordinate with suppliers and ensure timely case resolution
• Maintain records and share best practices

Qualifications

• Fluent in English; strong communication & problem-solving skills
• Experience in travel services or BPO customer support
• Bachelor's degree in Tourism, Hospitality, or related field preferred

Job Type: Full-time

Pay: Php25, Php28,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

For future opportunities
Account Helpdesk Agent
Are you ready to join the workspace transformation?
Leading a transformation requires talent, energy, focus and commitment - that's why we're looking for entrepreneurial people who are full of fantastic ideas and have the energy to turn them into reality.

If that sounds like you read below to find out more

Job Purpose
IWG currently has openings for "Account Helpdesk Agents" working within our Customer Service Team. As an Account Helpdesk Agent you play a key role in ensuring our Customers have a Great Day at Work - everyday - by carrying out the below tasks.

• Handling customer service queries via telephone and email.
• Resolve account, billing and payment queries.
• Provide first-contact resolution where possible.
• Update Customers on the progress of their query when first-contact resolution is not possible.
• Liaise with non-customer facing departments and local field teams to provide speedy resolution to our Customers.
• Manage Customer complaints and queries in the designated system.
• Meet agreed SLA's - regardless of support required from additional departments the responsibility of providing resolution within SLA lies with the Account Helpdesk Agent.
• Work towards both individual and team targets daily.
• Perform other duties and tasks as assigned.

About IWG
IWG companies such as Regus, Spaces, No18, Openoffice, Basepoint and Signature now help millions of people in almost 3,300 locations in over 1,000 towns and cities across more than 110 countries. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders

About Account Helpdesk
Our Barcelona based Account Helpdesk comprises of a team of 60+ international professionals from all over the world. By working together, we can provide our Customers with world class service and on-the-spot resolution to make sure that they have a Great Day at Work

We believe that in order for our Customers to have a Great Day at Work our team should too - that's why we have created a fast-paced, dynamic and engaging department that celebrates each of our Agents and holds regular themed event days and team building gatherings.

Check us out on Instagram @iwg_ops_bcn

For future opportunities

Account Helpdesk Agent

Are you ready to join the workspace transformation?

Leading a transformation requires talent, energy, focus and commitment – that's why we're looking for entrepreneurial people who are full of fantastic ideas and have the energy to turn them into reality.

If that sounds like you read below to find out more

Job purpose

IWG currently has openings for "Account Helpdesk Agents" working within our Customer Service Team. As an Account Helpdesk Agent you play a key role in ensuring our Customers have a Great Day at Work – everyday – by carrying out the below tasks.

• Handling customer service queries via telephone and email.
• Resolve account, billing and payment queries.
• Provide first-contact resolution where possible.
• Update Customers on the progress of their query when first-contact resolution is not possible.
• Liaise with non-customer facing departments and local field teams to provide speedy resolution to our Customers.
• Manage Customer complaints and queries in the designated system.
• Meet agreed SLA's – regardless of support required from additional departments the responsibility of providing resolution within SLA lies with the Account Helpdesk Agent.
• Work towards both individual and team targets daily.
• Perform other duties and tasks as assigned.

About IWG

IWG companies such as Regus, Spaces, No18, Openoffice, Basepoint and Signature now help millions of people in almost 3,300 locations in over 1,000 towns and cities across more than 110 countries. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders

About Account Helpdesk

Our Barcelona based Account Helpdesk comprises of a team of 60+ international professionals from all over the world. By working together, we can provide our Customers with world class service and on-the-spot resolution to make sure that they have a Great Day at Work

We believe that in order for our Customers to have a Great Day at Work our team should too – that's why we have created a fast-paced, dynamic and engaging department that celebrates each of our Agents and holds regular themed event days and team building gatherings.

Check us out on Instagram @iwg_ops_bcn

For future opportunities

Account Helpdesk Agent

Are you ready to join the workspace transformation?

Leading a transformation requires talent, energy, focus and commitment – that's why we're looking for entrepreneurial people who are full of fantastic ideas and have the energy to turn them into reality.

If that sounds like you read below to find out more

Job purpose

IWG currently has openings for "Account Helpdesk Agents" working within our Customer Service Team. As an Account Helpdesk Agent you play a key role in ensuring our Customers have a Great Day at Work – everyday – by carrying out the below tasks.

• Handling customer service queries via telephone and email.
• Resolve account, billing and payment queries.
• Provide first-contact resolution where possible.
• Update Customers on the progress of their query when first-contact resolution is not possible.
• Liaise with non-customer facing departments and local field teams to provide speedy resolution to our Customers.
• Manage Customer complaints and queries in the designated system.
• Meet agreed SLA's – regardless of support required from additional departments the responsibility of providing resolution within SLA lies with the Account Helpdesk Agent.
• Work towards both individual and team targets daily.
• Perform other duties and tasks as assigned.

About IWG

IWG companies such as Regus, Spaces, No18, Openoffice, Basepoint and Signature now help millions of people in almost 3,300 locations in over 1,000 towns and cities across more than 110 countries. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders

About Account Helpdesk

Our Barcelona based Account Helpdesk comprises of a team of 60+ international professionals from all over the world. By working together, we can provide our Customers with world class service and on-the-spot resolution to make sure that they have a Great Day at Work

We believe that in order for our Customers to have a Great Day at Work our team should too – that's why we have created a fast-paced, dynamic and engaging department that celebrates each of our Agents and holds regular themed event days and team building gatherings.

Check us out on Instagram @iwg_ops_bcn

• JD_Account Helpdesk

Why You'll Love Working with Us:

• Work from the comfort of your home.

• Competitive Compensation Package:

• Basic Salary: ₱32,000.00

• Communication Allowance: ₱,000.00

• De Minimis Benefits: non-taxable)

• 20% Variable Night Differential (approximately 400.00)

• Comprehensive Benefits:

• HMO coverage with one dependent after your first month, with an additional dependent on your one-year anniversary.

• 18 days of Service Incentive Leaves (SIL) per year.

About Us

Eiger Support Systems Inc.,
a wholly owned subsidiary of the US-based Carolina Wholesale Group (CWG). Eiger connects US businesses with skilled professionals in the Philippines to provide efficient and cost-effective support. With a keen understanding of American operational needs, we offer specialized services including sales, customer support, finance, and IT. Our mission is to build long-term partnerships through trust and exceptional service, empowering businesses globally to achieve growth and efficiency. Join us to be part of a company pioneering remote staffing solutions.

Role Description

The IT Helpdesk Support Agent will be responsible for providing Tier 1 and/or Tier 2 technical support handling daily IT service and support needs for US-based employees. The agent will troubleshoot issues, ensure timely resolution, and offer reliable remote assistance - integrating seamlessly with the team to maintain high customer satisfaction.

Core Responsibilities

• Serve as the first point of contact for employees seeking technical assistance, providing support via phone, email, or ticketing system.

• Troubleshoot and resolve Tier 1 and Tier 2 IT problems related to hardware, software, network connectivity, and user accounts.

• Document, track, and report all support requests and resolutions in the ticketing system.

• Escalate complex issues to higher-level IT personnel as necessary, ensuring thorough hand-off and follow-up.

• Assist with setting up new user accounts, device provisioning, and remote onboarding of Staff.

• Maintain updated knowledge base articles and user guides for recurring issues or common questions.

• Ensure compliance with the policies and procedures, maintaining confidentiality and security of information.

•
Coordinate with US-based IT team on projects requiring cross-functional collaboration.

Qualifications

• Degree in IT, Computer Science, or related field preferred; equivalent work experience considered.

• Minimum 2 years of experience providing Tier 1 or Tier 2 technical support to users or employees in the US.

• Fluent English speaking, reading, and writing skills.

• Familiarity with help desk ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk).

• Proficiency in Microsoft Office Suite, Windows OS, and basic networking concepts.

• Typing speed of at least 50 words per minute (WPM) with 95% accuracy.

• Willingness to work the evening shift, starting between 7:00 PM to 11:00 PM Manila Time.

• A stable fiber internet connection with a minimum speed of 100 Mbps (download and upload).

• A high-performance PC with the following specifications:

• Minimum 6-core processor (2.5 GHz or higher)

• At least 16GB of RAM

• Minimum 500GB SSD hard drive

• Windows 11

• Dual monitor setup

• HD webcam and a noise-canceling headset

• Installed Microsoft Office Suite

The MDM Helpdesk Support Agent plays a vital role in supporting and troubleshooting issues related to mobile device management systems for end-users and internal teams across multiple accounts. The agent is expected to deliver exceptional technical support using platforms such as SOTI MobiControl, Salesforce, JIRA, and other internal ticketing tools, while adhering to established SLAs and escalation protocols.

· Provide Level 1 support for mobile device and MDM-related issues including provisioning, enrollment, configuration, and connectivity.

· Utilize tools like SOTI MobiControl, Salesforce, JIRA, and internal systems to manage, update, and resolve support tickets.

· Troubleshoot login issues, remote management errors, and network/WiFi configuration problems for various mobile platforms (iOS, Android, rugged devices).

· Perform initial triage on tickets, escalate to Level 2/3 or TAC teams as needed, and ensure timely follow-up.

· Support various customer accounts, including Lanter, Ahold, Quikrete, and FedEx, adjusting workflow to each client's SOPs.

· Maintain communication and documentation accuracy on ticket notes and escalation paths.

· Handle NetSuite SO tickets triage process via JIRA following assigned rotation schedules.

· Collaborate with trainers and SMEs to provide feedback on training and process gaps (e.g., TAC process, FedEx troubleshooting).

· Monitor device health dashboards and manage system alerts through designated tools.

· Participate in QA reviews, performance calibration, and continuous improvement initiatives.

· year experience in an IT Helpdesk or MDM Support environment.

· Familiarity with MDM platforms (especially SOTI MobiControl) and enterprise device management protocols.

· Working knowledge of Salesforce and JIRA or similar CRM/ticketing platforms.

· Basic networking knowledge (e.g., WiFi, VPN, mobile data configurations).

· Excellent communication and documentation skills.

· Ability to multitask and handle multiple ticket queues across varied clients and platforms.

· Strong attention to detail and ability to work independently or with minimal supervision.

· Willingness to work flexible schedules, including weekends or overnights, if required.

· Experience supporting rugged enterprise devices (e.g., Zebra, Honeywell).

· Familiarity with NetSuite or other ERP systems.

· Experience in triaging or QA of helpdesk tickets.

· Exposure to logistics, warehousing, or retail tech environments.

· Ticket resolution time and accuracy.

· QA score and survey ratings.

· Participation in escalation, triage, or BoxTime support.

· Adherence to break/lunch schedules.

· Contribution to documentation updates or training feedback.

Things to know before applying:

• you must have your own work equipment
• you are able to work remotely
• you can work full-time for this role
• experience working with clients/companies outside PH is an advantage

Role Summary:

We are seeking highly motivated and ambitious Customer Support to join our growing team. This role offers a unique opportunity to support our UK operations during their respective business hours.

This is a long-term career opportunity — our solutions and industries require 18–24 months of structured learning before mastery. We are seeking individuals committed to developing with us over multiple years.

Duties and Responsibilities:

• Provide first-level support to end users, resolving or escalating issues related to software, systems, and applications.
• Troubleshoot technical problems, document incidents, and ensure timely resolution.
• Collaborate with internal teams to escalate unresolved issues and follow up on progress.
• Gain in-depth knowledge of company products, services, and business domains through structured training and on-the-job learning.
• Participate in continuous improvement initiatives to enhance support processes and user experience.
• Prepare and maintain helpdesk documentation and user guides as needed.

Qualifications:

• A degree in Computer Science, Information Technology, or a related field is preferred. Business graduates with strong analytical skills and technical aptitude will also be considered.
• Strong problem-solving skills and an eagerness to learn new systems and technologies.
• Excellent communication skills and a customer-focused mindset. You thrive in dynamic environments, adapt quickly to new tools and industries, and are an excellent communicator — able to explain technical concepts clearly to non-technical stakeholders.
• Demonstrated ambition to grow into advanced roles within the company. Clear progression pathways into roles such as Business Analyst, QA, Consulting, Developer, or Product Specialist.
• Flexibility to work UK or US operational hours, depending on business needs.
• Prior helpdesk or support experience is a plus, but not required—we are ready to invest in the right candidate.

Hiring Process:

• Phone screening
• Behavioral interview
• Client interview

About Adaca:

Adaca is at the forefront of bridging software development solutions by connecting Australian mid-tier companies with top-tier talents in the Philippines. Our unique approach is rooted in creating an employee-centric experience that fosters a simple, low-pressure environment for our developers. This philosophy not only enhances productivity but also delivers unparalleled value to our clients, fostering a cycle of growth and talent attraction.

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Benefits:

• Work from home

Application Question(s):

• Do you have an experience troubleshooting softwares?
• how much is your expected salary?

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 4 years (Preferred)
• Technical support: 4 years (Preferred)

Language:

• English (Preferred)

Work Location: Remote