1 Healthcare jobs in Cabanatuan
Global Clinical Support (Licensed Dentist)
3101 Santa Rosa, Nueva Ecija
Career Connect
Posted 432 days ago
Job Viewed
Job Description
We are currently looking for a Licensed Dentist to work for a dental manufacturing firm who will be responsible for providing support and inquiry to customers Globally.Reporting Location: Nuvali, Sta RosaShift Schedule: Night shift but must be flexible to any schedule. (Shift might change monthly)Working Setup: Onsite. Hybrid set up will be available once regularized depending on performance based. (3 days on site & 2 days WFH) KEY RESPONSIBILITIES Independent process-compliant transfer of customer inquiries from the Global Customer Care from the available communication channels, if necessary, upgrading of the automatically generated cases through targeted inquiries according to process specifications.Creation of cases in the available CRM system.Steer non-regulatory cases to the appropriate sub-process.Independently provide process-compliant support to customers using provided documentation and other tools from the system.Process-compliant (according to WI or further specifications) triggering of sub-processes within the scope of solution finding in the available CRM system.Complete process-compliant case logging in the CRM system available.Forwarding of the case to the technically correct 2nd level support if necessary, as well as the further support of the case according to the process specificationParticipate in respective available Shopfloor meetings to create transparency, with independent reporting as directed by the Board.1st level support staff are responsible for the operational support of the telephone switchboardTaking over the telephone hotline outside business hours or, if required, by arrangement in the form of a stand-by service (emergency service)Assist other Aftersales departments with determining customer-related tasks. Assumption of any assistance tasks that may arise.RequirementsPracticing Licensed Dentist with a minimum of 5yrs years of experience.Technical Background: Direct & Indirect restorative materialProcess Steps of Troubleshooting of restorationsKnowledge/Experience in using the company's Products,Tech Savvy, the role will involve using Outlook, MS Office App thus s/he must know how to navigate/use themExpert knowledge and awareness of the Company's products and their usageExcellent English communication skills (both written and spoken).Must have stable internet connection (post-paid and not prepaid) at home for remote support/work when needed.Willing to be on-site in Nuvali, Sta. Rosa Willing to work during North America business hours 8 pm-5 am PHT. (night shift)
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