38 Healthcare Team Lead jobs in the Philippines

We're Hiring: RCM / Healthcare Team Lead

We are looking for a Team Lead to join our growing Healthcare / Revenue Cycle Management (RCM) team.

Non-Negotiable Requirements:

• Minimum 1 year experience managing teams
• Minimum 1 year experience in Billing, Medical Claims, or RCM

Key Responsibilities:

• Lead and mentor a team to meet performance goals
• Oversee billing, claims, and RCM processes to ensure accuracy and compliance
• Drive process improvements and support operational efficiency
• Collaborate with stakeholders to resolve escalations

What We Offer:

• Competitive compensation package
• Growth and leadership opportunities
• Supportive and collaborative work environment

If you meet the requirements and are ready to take on this leadership opportunity, we'd love to hear from you

Apply now and be part of our dynamic healthcare team. Send CV to

Job Type: Full-time

Pay: Php35, Php40,000.00 per month

Benefits:

• Paid training

Work Location: In person

About the role

We are seeking a dedicated and experienced Lead for our healthcare call centre team working the night shift at our office in Naga City, Camarines Sur. As the Lead, you will play a crucial role in managing and supporting our team of customer service representatives, ensuring exceptional service is provided to our clients throughout the night. This full-time position is an excellent opportunity for a proven leader with strong call centre experience to make a significant impact within our growing organisation.

What you'll be doing

1. Providing hands-on leadership and supervision to a team of night shift customer service representatives
2. Monitoring call quality, productivity and performance metrics to identify areas for improvement
3. Coaching and mentoring team members to develop their skills and enhance the customer experience
4. Handling complex customer inquiries and escalations, and providing guidance to your team
5. Collaborating with other departments to ensure seamless service delivery
6. Implementing process improvements and driving initiatives to enhance operational efficiency
7. Fostering a positive, motivating and inclusive work environment for the night shift team

What we're looking for

1. Significant experience (3+ years) working in a call centre or customer service environment, with a proven track record of leading and motivating teams
2. Strong communication and interpersonal skills, with the ability to effectively liaise with both customers and internal stakeholders
3. Excellent problem-solving and decision-making abilities, with the confidence to handle complex customer issues
4. Proficiency in data analysis and the use of call centre metrics to drive continuous improvement
5. Familiarity with healthcare industry regulations and best practices, or the willingness to quickly learn
6. Flexible and adaptable, with the ability to thrive in a fast-paced, dynamic environment

What we offer

At JTSworx', we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits including:

1. Comprehensive health insurance coverage
2. Generous paid time off and holiday leave
3. Opportunities for career development and advancement
4. Collaborative and inclusive team culture
5. Modern, comfortable office facilities with 24/7 access

We value our employees and strive to create an environment where everyone can thrive. If you are passionate about leading a high-performing team and delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Apply now

We're Hiring – Healthcare Domain Test Lead | Philippines (Work from Office)

Location:
Philippines

Relevant Experience:
5–7 years

Salary:
Competitive (based on experience and interview feedback)

We are looking for an experienced professional with strong expertise in
Healthcare / Health Insurance
and
Oracle Health Insurance Management System
to join our team.

Key Responsibilities:

• Work on Agile and Waterfall projects in the Healthcare domain
• Gather project requirements, identify gaps, and document processes
• Prepare and execute SIT/UAT test cases and manage defect resolution
• Coordinate with IT & Business teams and ensure smooth stakeholder communication
• Lead teams, share knowledge, and support issue resolution and mitigation planning
• Test Oracle Applications (Fusion, RM&B, OHIMS, Policy Admin Systems)
• Contribute to Digital Platform Testing initiatives

Key Skills & Must-Have Experience:

• 5+ years of experience, with at least 3 years in Healthcare domain projects
• Hands-on experience with
  Oracle Health Insurance Management System
• Strong knowledge of system integration testing, functional testing, UAT
• Team management, problem-solving, and risk identification skills

Interested?
Click
Apply
on this post to be considered for the role

Location: Cebu City

Employment Type: Full-Time | On-site

Are you a dynamic leader with a passion for driving performance and building high-impact teams? Join us and lead the way in delivering world-class service for our healthcare and retail clients

• Lead and manage a team of customer service representatives in a fast-paced BPO environment
• Ensure KPIs and SLAs are consistently met across healthcare and retail accounts
• Coach, mentor, and develop team members to achieve operational excellence
• Collaborate with cross-functional teams to improve processes and customer experience
• Handle escalations and provide strategic solutions to client concerns

• Proven 2 years experience as a Team Lead in the BPO industry (healthcare or retail account experience preferred)
• College undergraduates are welcome to apply
• Strong leadership, communication, and analytical skills
• Ability to thrive under pressure and manage multiple priorities
• Amenable to shifting schedules and flexible work arrangements
• Bachelor's degree or equivalent work experience

• Career growth opportunities with global clients
• Supportive leadership and collaborative culture
• Health benefits, training programs, and employee engagement activities

We're Hiring – Team Lead (Healthcare Account)

Location: Clark

Start Date: ASAP

Process: Virtual

Compensation & Benefits:

• Basic Salary up to: ₱55,000
• Additional ₱,000 Allowance
• Relocation Package: ,800 (one-time allowance)
• One-way transportation to Clark
• 30 days hotel accommodation
• HMO from Day 1 + 2 free dependents

Qualifications:

• At least 3 years BPO experience
• Minimum 1 year as Team Lead in a healthcare campaign
• At least High School Graduate
• Can start ASAP
• Willing to work at Clark Pampanga

How to Apply:

Send your resume to:

Or message your updated CV via Viber: for faster communication.

Job Types: Full-time, Permanent

Pay: Php45, Php55,000.00 per month

Benefits:

• Company Christmas gift
• Health insurance
• Life insurance

Ability to commute/relocate:

• Pampanga: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Kindly provide your viber number:

Location:

• Pampanga (Preferred)

Work Location: In person

Nature Of the Account:  Healthcare

Start Date: ASAP

Type of Support: Voice

Work Arrangement:  100% Onsite (Cebu)

Shift Schedule | Restdays:  US Business hours

Educational Requirement:  At least 2nd year completed

Work Experience:

• 2+ years exp as Team Lead
• Preferred Healthcare exp *Insurance background, claims processing, US benefits

Responsibilities:

• Setting direction:  A team leader helps define the team's objectives and ensures everyone understands their role in achieving them.
• Planning and organizing:  They create work plans, allocate resources, and establish timelines for projects.
• Delegating tasks:  A leader assigns tasks based on individual strengths and skills, ensuring a balanced workload.
• Monitoring progress:  They track the team's progress, identify potential roadblocks, and provide support to keep the team on track.
  

Qualifications:

* Need at least 2 years experience as a team lead.

* At least College Graduate.

Job Type: Full-time

Pay: Up to Php42,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid training

Education:

• Bachelor's (Preferred)

Experience:

• Team Lead under BPO settings: 2 years (Preferred)

Work Location: In person