669 Healthcare Representative jobs in the Philippines

NOW HIRING: Healthcare Account – Customer Service Representative

Salary Package: Up to ₱26,000 (based on tenure as an agent) + 20% Night Pay and more

Account Type: Voice – Healthcare Account

Work Setup: 100% Onsite

Schedule: Shifting

Start Date: October

Hiring Process: Fast & Easy – One Day Hiring

Qualifications:

SHS Graduate or College Undergraduate – minimum of 6 months BPO experience

College Graduate – with or without BPO experience

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Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to Php26,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Paid training
• Pay raise

Work Location: In person

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

The primary function of a Healthcare Insurance Claims Billing Associate is to research and review medical documents to be sure all necessary paper work is in place for compliant billing.

Responsibilities

• Review documents received from Sales Team for compliant medical claims billing, (SWO, Clinical Documents, Auth Guidelines, WCD, Discharge Date).

• Attention to Detail and Accuracy.

• System savvy – Multi applications.

• Process Daily Correspondence (Mail, Fax, and Emails)

• Provides assistance/resolution to client's inquiries

• Supports and assists team members

• Maintain a current working knowledge of all healthcare related issues and regulations

• Performs other related projects and duties as assigned

Qualifications we seek in you 

Minimum Qualifications / Skills

• PC literate 

• Detail oriented and highly organized  

• Ability to meet deadlines  

• Articulate with good telephone skills and etiquette

• Must be able to work on multiple tasks/projects simultaneously 

• Accounts receivable or collections background in a Health Care related field    is a plus but not necessary 

• High School Diploma or GED 

• Collections experience is a plus but not necessary  

• Customer Service experience is required

• Clear background and drug screen required

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on LinkedIn, X, YouTube, and Facebook. 

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

UnifyCX is looking for an extraordinary Healthcare Representative to join our motivated and ambitious team.

What Will You Do?

As a Healthcare Representative, you will be responsible for receiving, answering, and/or resolving calls. These phone calls are from insured customers and their dependents, providers and their staff, employer/group staff, and brokers.

The Healthcare Representative will use companies claims / eligibility database to inquire on the status of claims, ID cards, addresses, and other issues as queried by the caller. As a Healthcare Representative you are the primary source for issuing authorizations when eligible for services.

In this position you will:

• Provide timely and accurate information to basic incoming customer calls from members, providers, and other external and internal constituents including:
• Issuing authorizations
• Handling claim inquiries from providers and members
• Communicate the correct information regarding accessibility, claims status and other calls of a service nature
• Providing benefits information
• Process customer claims according to established department policies and procedures
• Checking voicemail boxes and handling customer/provider requests for:
• I.D. cards
• Authorizations
• Customer Service questions and issues
• Fulfill rapid call volume by handling the appropriate amount of incoming calls
• Complete Provider Relations requests for service
• Provide timely feedback to the company regarding customer service failures and/or customer/provider concerns
• Partner with Sales and Provider Relations to meet and exceed customers' expectations
• Provide excellent customer service and handle all customers in a professional and courteous manner
• Other duties as assigned

Who You Are:

To be considered, candidates are expected to have the following:

Required Qualifications:

• 1 year of Healthcare Account experience in a Customer Service role in a Call Center Setting
• High school diploma or equivalent
• Excellent customer service skills (friendly, courteous, and helpful)
• Excellent interpersonal verbal and written communication skills
• The ability to diffuse volatile situations, share information, and educate callers
• Strong execution and follow-up skills
• Goal-oriented with ability to meet production standards
• Team orientation and ability to work effectively across functional areas

Preferred Qualifications:

• Understanding of the health insurance or insurance industries
• Accurate and efficient data entry skills
• Strong analytical skill and ability to demonstrate good judgment
• Ability to coordinate multiple tasks and projects
• Skilled in dealing with all customers in an efficient and effective manner

Who We Are:

unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.

At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.

unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

We're Building Our Talent Pool for Customer Experience Representatives – Newtown (Onsite)

Start your career at the heart of Cebu City We're creating a pool of highly motivated and dedicated individuals for our Newtown site. This is your chance to join a progressive company where your achievements are recognized, and your growth is valued.

What You'll Do:

• Deliver excellent customer service across phone, email, and/or chat.
• Guide customers by answering questions, providing instructions, and resolving concerns.
• Handle multiple computer screens and systems efficiently.
• Ensure every interaction provides an exceptional customer experience.

What We're Looking For:

• Legal working age with at least a high school or senior high school diploma.
• Strong communication skills (both verbal and written).
• Ability to type 35 words per minute and navigate computer systems with ease.
• Positive attitude, patience, and strong problem-solving skills.
• Contact center experience is an advantage but not required.

Why Join Our Talent Pool?

• Be first in line when opportunities at our Newtown site open.
• Gain access to paid training, performance incentives, healthcare benefits, and paid time-offs once hired.
• Experience work-life balance in a supportive and inclusive culture.
• Unlock opportunities to grow both personally and professionally.

Job Type: Full-time

Pay: Php19, Php23,000.00 per month

Benefits:

• Company Christmas gift
• Health insurance
• Paid training

Work Location: In person

Responsibilities:

• Conduct comprehensive reviews of patient medical records to identify areas for improvement in clinical documentation
• Collaborate with physicians and other healthcare professionals to educate and train them on best practices for clear, accurate, and compliant documentation
• Analyze data and generate reports to track and measure the impact of CDI initiatives
• Stay up-to-date with industry regulations, guidelines, and coding changes to ensure the organization's compliance
• Provide expert guidance and support to the wider team on CDI-related matters
• Contribute to the continuous development and refinement of the CDI program

Job Type: Full-time

Pay: Up to Php25,000.00 per month

Benefits:

• Paid training

Education:

• Bachelor's (Required)

Experience:

• US Healthcare: 1 year (Required)

Work Location: In person

Company Overview

We are a global outsourcing partner supporting leading healthcare and medical record retrieval providers in the US. Our team delivers high-quality customer service and administrative support, helping clients improve efficiency and ensure compliance with industry standards. We are committed to fostering an inclusive and collaborative workplace where growth and development are prioritized.

Role Description

As a Customer Service Representative – Healthcare, you will act as a liaison between healthcare providers, law firms, and insurance agencies to ensure accurate and timely retrieval of medical records. You will handle outbound and inbound calls, respond to inquiries, and maintain compliance with HIPAA regulations. This role requires excellent communication, strong attention to detail, and the ability to work effectively in a fast-paced environment.

Qualifications

• Minimum of 3 years BPO experience with a healthcare background
• Previous customer support experience with knowledge of medical records and HIPAA regulations
• Working knowledge of HIPAA regulations is required
• Strong verbal communication skills and active listening ability
• Familiarity with CRM systems and practices
• Customer-focused, adaptable to different personality types
• Ability to multitask, prioritise, and manage time effectively
• At least High School graduate
• Australian work rights are required for this position

Let your Passion Lead You at the Home of Clinicians with over 5000+ employees who have trusted us with their careers

Work Set-up: Temporary Work From Home

Physical Site: Taguig, Pampanga, or Cebu

Account: Healthcare

Account Type: Non-Voice

Our Clinicians & Associates advocates for better patient care while enjoying these benefits:

• HMO on Day 1 with 2 Dependents upon regularization.
• Group Life Insurance
• Highly Competitive Salary
• Complexity Allowance
• Annual Salary Increase
• Quarterly Performance Bonus
• Service Incentive Leave (SIL) with Leave Conversion
• Work-Life Integration

What we look for:

• Must have a Bachelor's Degree Graduate of any Non-Medical Allied courses
• With excellent Communication, Organizational, Time Management, and Interpersonal skills
• Must be amenable for a Non-Voice account
• Must be amenable for any shift schedule
• Must be amenable for a temporary work from home setup
• Must be amenable to work onsite (Taguig/Pampanga/Cebu) afterward
• Must be amenable to start ASAP

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Health insurance
• Life insurance

Work Location: In person

Expected Start Date: 09/16/2025

About the Role

We are looking for Customer Service Representatives to join our Healthcare Account. This role is an excellent opportunity for fresh graduates or career shifters who want to begin a rewarding career in the BPO industry. You'll provide compassionate and professional support to customers by handling inquiries related to healthcare services, benefits, and claims.

Key Responsibilities

• Handle inbound and outbound calls to assist patients, members, and healthcare providers.
• Provide accurate information about healthcare benefits, billing, and claims.
• Ensure proper documentation of customer interactions in the system.
• Demonstrate empathy and professionalism when addressing customer concerns.
• Work with the team to meet performance goals and deliver excellent customer experience.

Qualifications

• Open to Fresh Graduates or applicants with no BPO experience.
• At least High School Graduate (Old Curriculum)
• Strong communication skills in English (both written and verbal).
• Willing to work in shifting schedules, weekends, and holidays.
• Amenable to work onsite in Davao City.
• A positive attitude, adaptability, and eagerness to learn.

What We Offer

• Competitive salary and allowances
• HMO coverage and other healthcare benefits
• Paid training to equip you with healthcare account knowledge
• Career development opportunities and promotion from within
• Fun and supportive work culture

Job Type: Full-time

Pay: From Php15,000.00 per month

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person

1. Main Office is located in Makati but Area for saturation/field is on North NCR (Quezon City, Caloocan, Valenzuela)

2. Responsible for the business development with existing and potential clientele to achieve corporate sales targets and market share.

3. Initiates sales processes by scheduling attending to inquiries, setting appointments, providing initial presentations, and understanding and cooking account requirements.

4. Prepares reports, collects, and analyzes information; prepares presentations for sales analysis.

5. Coordinate with Operations Team prescriptions order details and all account-related activities of Accounts, including assisting inquiries for new formulas.

6. Participates in tradeshows and conferences, representing Management and the Company.

7. Establishes professional and personal networks within the industry.

8. Meets with special interest groups or individuals on behalf of executives.

9. Interacts with customers and problem solves.

10. Other related tasks and operational requirements.

Job Types: Full-time, Permanent

Pay: From Php30,000.00 per month

Benefits:

• Paid training
• Work from home

Work Location: In person