115 Healthcare Operations jobs in the Philippines

Exciting times for a US healthcare company that recently set up a global capability center in BGC Taguig as they build their clinical operations group.

• Bachelor's degree in Healthcare, or another related area
• Healthcare Experience from a HIMAP member company
• At least 7 years' experience in a management / leadership role overseeing healthcare teams
• Experience managing teams in a shared service center environment, with proven experience in training, coaching, and developing key resources
• Healthcare certification (preferred)
• Workday Software and Reporting tools experience (preferred)

Others

• Able to do a flexible shift
• Full onsite

Job title: Operations Supervisor (Healthcare)

Work location: Onsite/Night Shift

Salary: 35K Maximum (slightly negotiable)

Benefits: HMO for the employee, 13th Month Pay, Group Life and Accident Insurance, and PTO credits.

Start Date: ASAP

Job Description:

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers, including:

Remote Customer Service:

•Providing customer service and support via phone, online chat, or text, including:

•Call center-based customer support in response to a high volume of low-complexity inquiries.

•Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher-complexity inquiries.

Distribution Center Customer Service:

.
Performed in a distribution center, product returns/repair center, or field walk-in customer service facility, including:

•Acting as a liaison between customers, production, and distribution departments related to specific customer orders.

Providing technical and non-technical customer support in a walk-in service center.

Incumbents in this specialization are not compensated based on achievement of sales targets.

Positions at this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. They execute specialized projects and activities, typically working according to set principles. Usually, they generate and initiate their own workload and do not need instructions or guidelines. They might supervise the work of less experienced professionals, providing professional expertise and taking responsibility for the end product.

Positions at this level are expected to significantly improve day-to-day activities and processes. They manage and oversee the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions at this level deliver their share of professional responsibilities, focusing on professional excellence. Typically, they manage a team of individual contributor co-workers.

Required Skills:

Positions at this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. They execute specialized projects and activities, typically working according to set principles. Usually, they generate and initiate their own workload and do not need instructions or guidelines. They might supervise the work of less experienced professionals, providing professional expertise and taking responsibility for the end product.

Positions at this level are expected to significantly improve day-to-day activities and processes. They manage and oversee the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions at this level deliver their share of professional responsibilities, focusing on professional excellence. Typically, they manage a team of individual contributor co-workers.

Qualifications:

•Non-Negotiable Requirements:

•At least 1 year of experience in managing teams.

•At least 1 year of experience in Billing, Medical Claims, or Revenue Cycle Management (RCM).

•Required BPO experience of at least 1 year.

Overview

We are seeking an accomplished leader in
Revenue Cycle Management (RCM)
operations to oversee large-scale healthcare delivery teams, drive process transformation, and ensure financial performance. This role is responsible for managing end-to-end RCM functions—including patient registration, billing, claims, and collections—while ensuring compliance, operational excellence, and strong client satisfaction.

Education & Certifications

• Preferably Graduate/ MBA from reputed universities.
• Preferably Six Sigma / Lean Sigma– Geen Belt/ Black Belt certified.
• Relevant industry certifications (e.g.,Certified Professional in Healthcare Management, Certified Revenue Cycle Specialist) are highly beneficial.
• Awareness of U.S Healthcare Governance, Compliance and Audit guidelines.

Key Responsibilities

• Provide strategic direction and thought leadership in the RCM domain, with a strong understanding of delivery models and solution frameworks.
• Lead the design and execution of innovative operational strategies to optimize performance, efficiency, and revenue outcomes.
• Act as a change leader by continuously identifying opportunities for process enhancements and operational improvements.
• Oversee projects across provider and RCM functions, including system upgrades, workflow improvements, and data migration initiatives.
• Manage the entire claims lifecycle from submission to resolution, ensuring timely follow-ups to reduce denials and accelerate collections.
• Supervise multi-site operations across different client accounts, ensuring consistency and service quality.
• Drive key KPIs such as denial rate reduction, AR aging, insurance collections, and overall cash acceleration.
• Ensure effective headcount management and optimal resource utilization across teams.
• Implement structured transaction and FTE billing processes to deliver accurate business outcomes.
• Uphold the highest standards of service delivery and operational excellence through data-driven decision making.
• Collaborate with internal teams (Technology, CRM, Operations, Sales) and external stakeholders to align on operational and reporting needs.
• Serve as the escalation point for provider data-related issues, ensuring timely resolution and client satisfaction.
• Partner with clients on transformation initiatives and identify opportunities to expand services.
• Maintain adherence to healthcare regulations including HIPAA, HITECH Act, ACA, and NSA.
• Establish and maintain policies and procedures that reinforce compliance requirements, conducting audits and risk assessments when needed.
• Define, monitor, and report on operational KPIs and metrics related to RCM and provider operations.
• Provide performance updates and business insights to senior leadership and client stakeholders.
• Stay informed on healthcare industry trends, RCM technologies, and best practices, and apply insights to strengthen operations.

Our U.S. partner is a leading provider of digital medical imaging services, delivering advanced diagnostic solutions through patient-friendly outpatient centers. We are looking for an experienced BPO Healthcare Operations Manager to lead operations for a Healthcare Account that supports these specialized services.

This leadership role will oversee multiple Lines of Business (LOBs)—including Healthcare Billing, Call Center Support, Appointment Scheduling, and Fax Labeling teams—with a focus on operational accuracy, compliance, and service excellence.

If you're a strong leader with a proven background in healthcare operations, this is your chance to play a key role in a fast-growing, high-impact organization.

What You'll Do

• Lead daily operations across multiple healthcare LOBs supporting imaging care centers.
• Drive consistent achievement of KPIs/SLAs for billing accuracy, call handling, appointment scheduling, and documentation.
• Manage and mentor Team Leaders and frontline staff, fostering accountability and performance.
• Collaborate with U.S.-based client stakeholders to provide updates, resolve concerns, and ensure seamless coordination with New Jersey imaging centers.
• Ensure compliance with HIPAA, data privacy, and U.S. healthcare regulations.
• Oversee workforce planning, scheduling, and engagement to optimize productivity and retention.
• Manage site P&L, budgets, and resources to support account growth.

What We're Looking For

• 8–10 years of BPO leadership experience, including 5+ years in healthcare account management.
• Strong expertise in healthcare billing, appointment scheduling, and patient support.
• Proven success managing multifunctional teams/LOBs in a high-volume environment.
• Previous experience as an Operations Manager, Site Manager, or equivalent leadership role.
• In-depth knowledge of U.S. healthcare standards and HIPAA compliance.
• Excellent leadership, client management, and communication skills.
• Strong financial and analytical abilities, with experience managing budgets and reporting.

WHAT'S IN IT FOR YOU? (Be part of a Dynamic US Team)

• Experience work-life balance while working the night shift with weekends off and rest days
• Full-time permanent position
• Competitive base salary with allowance
• 13th-month pay
• Paid Leaves and Service Incentive Leaves
• Health insurance with dental coverage upon regularization, with the opportunity for an additional 2 dependents
• We cover Government-mandated benefits (SSS, Philhealth, Pag-IBIG, Maternity or Paternity leave benefit, Solo Parent Leave, etc.)
• Participate in a variety of activities, including team outings, sports events, and other fun events to foster camaraderie.

Follow us on our official social media platforms and be updated with the latest news and hirings

Facebook:

LinkedIn:

Instagram:

TikTok :

YouTube:

Apply now and be part of Tahche

Not a candidate? If you're a foreign business looking to build world-class teams with top Filipino professionals, why not HIRE WITH TAHCHE? Visit our website at to learn how.

Job Types: Full-time, Permanent

Pay: Php100, Php160,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Promotion to permanent employee

Application Question(s):

• How many years of leadership experience do you have managing healthcare accounts in a BPO setting (e.g., billing, call center, appointment scheduling, provider/patient support)?
• Do you have direct experience ensuring compliance with HIPAA and U.S. healthcare regulations in your previous roles?
• Have you previously managed multiple Lines of Business (LOBs) in a high-volume environment (e.g., billing, call center, scheduling, support teams)?

Work Location: In person

HIRING: PH Registered Nurse (Hybrid Setup)

Locations: Taguig & Makati

Work Setup: Hybrid (4-6 weeks onsite training, then WFH depending on performance)

Schedule: Night Shift / Shifting

Salary Package:

• PHP 35,000 – PHP 45,000 Basic Salary
• PHP 3,600 Allowance
• PHP 8,000 PHRN Allowance (Taxable)

Qualifications:

• Bachelor's Degree in Nursing with Active PHRN License
• 2–3 years of bedside clinical experience in a tertiary hospital (ICU, CCU, Telemetry, Cardiovascular ICU, Medical ICU, ER, or MS)
• Experience must be within the last 5 years
• Amenable to night shift and hybrid setup

Perks & Benefits:

• Retirement Plan
• HMO (Maxicare) from Day 1 + Life & Disability Insurance
• Dental, Medical, and Optical Reimbursements
• Paid Time-Off Benefits (Vacation & Sick Leave)
• Sick Leave Conversion
• Annual Performance-Based Merit Increases
• Employee Recognition Programs
• Training & Career Development
• Employee Referral Program
• Tuition Reimbursement
• Mental Health Coverage

How to Apply:

Send your CV to with the subject line:

"PHRN Hybrid – Taguig/Makati Application"

Job Types: Full-time, Permanent

Pay: Php46, Php56,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Work from home

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• EXPECTED SALARY PACKAGE?
• PREFER SITE ? ( TAGUIG OR MAKATI )
• NAME/EMAIL/VIBER/CAN START ASAP

Experience:

• Critical Care Unit (ICU / ER/ SURGICAL ETC.): 2 years (Preferred)

License/Certification:

• PHRN LICENSE ACTIVE ONLY (Preferred)

Work Location: In person

Our U.S. partner is a leading provider of medical digital imaging services, offering a full spectrum of diagnostic imaging solutions through convenient and patient-friendly outpatient centers.

We are seeking a highly experienced Healthcare BPO Operations Director to lead and scale operations for a U.S.-based Healthcare Account specializing in digital imaging and patient support services. This senior leadership role will oversee multiple Lines of Business (LOBs), including Healthcare Billing, Call Center Support, Appointment Scheduling, and Documentation Teams, ensuring excellence in service delivery and compliance with U.S. healthcare standards.

The ideal candidate is a seasoned BPO leader with deep healthcare expertise who thrives in a fast-paced, high-volume environment while driving performance, compliance, and client satisfaction.

This is a full-time role, on a US shift, and in a Work in office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

• Provide strategic leadership across multiple healthcare LOBs, ensuring consistent achievement of KPIs/SLAs.
• Oversee and coach Team Leaders and frontline staff, building a culture of accountability, compliance, and high performance.
• Partner with U.S.-based client stakeholders, delivering operational updates, resolving issues, and ensuring seamless coordination with New Jersey imaging centers.
• Enforce HIPAA, data privacy, and U.S. healthcare regulatory compliance across all operations.
• Lead workforce planning, scheduling, and employee engagement strategies to optimize retention and productivity.
• Manage site P&L, budgets, and resource allocation to support account growth and profitability.

QUALIFICATIONS:

• 8–10 years of BPO leadership experience, with at least 5 years in U.S. healthcare account management.
• Strong expertise in healthcare billing, appointment scheduling, and patient-facing support.
• Proven track record in managing multifunctional teams/LOBs in high-volume environments.
• Demonstrated success as a Site Manager, Senior Operations Manager, or equivalent leadership role.
• Solid understanding of U.S. healthcare standards and HIPAA compliance.
• Excellent leadership, client relationship management, and communication skills.
• Strong financial and analytical acumen with experience in P&L and budget management.

WHAT'S IN IT FOR YOU? (Be part of a Dynamic US Team)

• Experience work-life balance while working the night shift with weekends off and rest days
• Full-time permanent position
• Competitive base salary with allowance
• 13th-month pay
• Paid Leaves and Service Incentive Leaves
• Health insurance with dental coverage upon regularization, with the opportunity for an additional 2 dependents
• We cover Government-mandated benefits (SSS, Philhealth, Pag-IBIG, Maternity or Paternity leave benefit, Solo Parent Leave, etc.)
• Participate in a variety of activities, including team outings, sports events, and other fun events to foster camaraderie.

Follow us on our official social media platforms and be updated with the latest news and hirings

Facebook:

LinkedIn:

Instagram:

TikTok :

YouTube:

Apply now and be part of Tahche

Not a candidate? If you're a foreign business looking to build world-class teams with top Filipino professionals, why not HIRE WITH TAHCHE? Visit our website at to learn how.

Job Types: Full-time, Permanent

Pay: Php150, Php180,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Promotion to permanent employee

Application Question(s):

• How many years of leadership experience do you have in managing U.S. healthcare accounts (e.g., billing, appointment scheduling, patient support) within a BPO setting?
• Do you have proven experience overseeing multiple Lines of Business (LOBs) and managing site-level P&L/budget responsibilities?
• Are you willing to work full-time on a U.S. shift schedule in an on-site/office-based setup?

Work Location: In person

.Job Title: Operations Manager – Healthcare

Work Location: EDSA Greenfield, Mandaluyong

Work Setup & Schedule: Onsite | Shifting Schedule

Salary: ₱35,000

Job Summary:

We are seeking a seasoned Supervisor with deep expertise in Healthcare BPO operations, particularly in Revenue Cycle Management (RCM), healthcare billing, and denials management. The ideal candidate will be responsible for leading and managing high-performing teams, driving operational excellence, and ensuring compliance with healthcare regulations and client expectations.

Key Responsibilities:

Lead and manage day-to-day operations of healthcare accounts.

Ensure all client KPIs and SLAs are met or exceeded.

Drive improvements in RCM processes including claims submission, billing, collections, and denials resolution.

Identify process gaps and implement corrective action plans.

Foster a culture of performance, accountability, and continuous improvement.

Job Type: Full-time

Pay: Php35,000.00 per month

Application Question(s):

• Willing to procced with 35k
• Are you available to start immediately?
• What was your last drawn monthly salary (PHP)?
• What is your expected salary for this role (PHP)?
• The last salary for this role is 110k, Are you willing to procced
• How many years have you served as an Operations supervisor in a Healthcare BPO account?
• Total Years of BPO Experience:
• Total years of experience doing RCM
• Total years of experience doing Healthcare Billing
• Are you amenable to working onsite in Mandaluyong on a shifting schedule? See
• Educational Attainment:

Work Location: On the road

Job title: Operations Supervisor(Healthcare) Work location: EDSA Greenfield/Onsite/Night Shift Salary: 35K Maximum, but can be stretched if we have qualified candidates Benefits: HMO for the employee, 13th Month Pay, Group Life and Accident Insurance, and PTO credits. SD: ASAP

Job Description: General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers, including:

Remote Customer Service: Providing customer service and support via phone, online chat, or text, including: Call center-based customer support in response to a high volume of low-complexity inquiries. Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher-complexity inquiries.

Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility, including: Acting as a liaison between customers, production, and distribution departments related to specific customer orders. Providing technical and non-technical customer support in a walk-in service center.

Incumbents in this specialization are not compensated based on achievement of sales targets.

Positions at this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. They execute specialized projects and activities, typically working according to set principles. Usually, they generate and initiate their own workload and do not need instructions or guidelines. They might supervise the work of less experienced professionals, providing professional expertise and taking responsibility for the end product.

Positions at this level are expected to significantly improve day-to-day activities and processes. They manage and oversee the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions at this level deliver their share of professional responsibilities, focusing on professional excellence. Typically, they manage a team of individual contributor co-workers.

Required Skills: Positions at this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. They execute specialized projects and activities, typically working according to set principles. Usually, they generate and initiate their own workload and do not need instructions or guidelines. They might supervise the work of less experienced professionals, providing professional expertise and taking responsibility for the end product.

Positions at this level are expected to significantly improve day-to-day activities and processes. They manage and oversee the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions at this level deliver their share of professional responsibilities, focusing on professional excellence. Typically, they manage a team of individual contributor co-workers.

Qualifications: Non-Negotiable Requirements: At least 1 year of experience in managing teams. At least 1 year of experience in Billing, Medical Claims, or Revenue Cycle Management (RCM). Required BPO experience of at least 1 year. College graduate

Pre-Screening Notes: Educational Attainment: BPO Experience: Team Management: How many years? At least 1 year Experience in RCM: At least 1 year Last drawn salary : Expected Salary:

Job Type: Full-time

Education:

• Bachelor's (Required)

Experience:

• Billing : 1 year (Required)
• Medical claims: 1 year (Required)
• Revenue cycle management : 1 year (Required)
• BPO : 1 year (Required)

Job title: Operations Supervisor(Healthcare)

Work location: EDSA Greenfield/Onsite/Night Shift

Salary: 35K Maximum, but can be stretched if we have qualified candidates

Benefits: HMO for the employee, 13th Month Pay, Group Life and Accident Insurance, and PTO credits.

SD: ASAP

Job Description:

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers, including:

Remote Customer Service:

Providing customer service and support via phone, online chat, or text, including:

Call center-based customer support in response to a high volume of low-complexity inquiries.

Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher-complexity inquiries.

Distribution Center Customer Service:

Performed in a distribution center, product returns/repair center, or field walk-in customer service facility, including:

Acting as a liaison between customers, production, and distribution departments related to specific customer orders.

Providing technical and non-technical customer support in a walk-in service center.

Incumbents in this specialization are not compensated based on achievement of sales targets.

Positions at this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. They execute specialized projects and activities, typically working according to set principles. Usually, they generate and initiate their own workload and do not need instructions or guidelines. They might supervise the work of less experienced professionals, providing professional expertise and taking responsibility for the end product.

Positions at this level are expected to significantly improve day-to-day activities and processes. They manage and oversee the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions at this level deliver their share of professional responsibilities, focusing on professional excellence. Typically, they manage a team of individual contributor co-workers.

Required Skills: Positions at this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. They execute specialized projects and activities, typically working according to set principles. Usually, they generate and initiate their own workload and do not need instructions or guidelines. They might supervise the work of less experienced professionals, providing professional expertise and taking responsibility for the end product.

Positions at this level are expected to significantly improve day-to-day activities and processes. They manage and oversee the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions at this level deliver their share of professional responsibilities, focusing on professional excellence. Typically, they manage a team of individual contributor co-workers.

Qualifications:

Non-Negotiable Requirements:

At least 1 year of experience in managing teams.

At least 1 year of experience in Billing, Medical Claims, or Revenue Cycle Management (RCM).

Required BPO experience of at least 1 year.

College graduate