19 Healthcare Liaison jobs in the Philippines

Job description

Assist patients with scheduling appointments, referrals, and follow-ups with healthcare providers

Location: Ayala Makati

May consider non-medical allied course but w/ relevant experience in the same industry/function

Must be amenable to work in Makati

Must be amenable to shifting schedule, holiday / weekend shifts

Open to fresh graduates

Starting Salary: 16,000

BENEFITS

• Guaranteed 15th month bonus plus performance incentives
• Free group life insurance coverage upon hiring
• Medical allowances and free HMO for the employee upon regularization
• With separation and retirement benefits for tenured employees
• Monthly rice allowance
• Clothing Allowance
• Additional leave (5-days mental health break/ Wellness Leave)
• 30 days leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Bonus pay
• Overtime pay
• Performance bonus

Job Type: Full-time

Pay: From Php16,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

Assist patients with scheduling appointments, referrals, and follow-ups with healthcare providers

Location: Ayala Makati

May consider non-medical allied course but w/ relevant experience in the same industry/function

Must be amenable to work in Makati

Must be amenable to shifting schedule, holiday / weekend shifts

Open to fresh graduates

Starting Salary: 16,000

BENEFITS

• Guaranteed 15th month bonus plus performance incentives
• Free group life insurance coverage upon hiring
• Medical allowances and free HMO for the employee upon regularization
• With separation and retirement benefits for tenured employees
• Monthly rice allowance
• Clothing Allowance
• Additional leave (5-days mental health break/ Wellness Leave)
• 30 days leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Bonus pay
• Overtime pay
• Performance bonus

Position Summary:

As a Patient Support Specialist you will be responsible for the success of each and every prescription as it moves through our system, from the original prescription to refill. You'll be an expert at helping our patients (customers) navigate their patient portal, explaining their insurance coverage, and assisting them in getting their medication delivered in a prompt manner.

Role and Responsibilities:

• Handle redundant tasks;

• Resolving inbound patient requests over phone, text, and email by reviewing their order details to provide accurate and detailed information

• Reaching out to patients to resolve issues preventing their order from processing

• Partnering with internal and external operational teams to make prescriptions successful

• Assisting patients with and providing best practices to support their success on Phil's platform

• Understand complex systems simply and you frequently find creative solutions

• Understand technology and software applications

• Can explain difficult and nuanced concepts with simplicity and ease verbally and in writing

• Able to demonstrate your ability to disarm others in difficult situations

• Must be incredible teammate and you build up others

Qualifications:

• Passion for helping people

• 1+ year of experience in customer service over phones, email, or live chat

• Healthcare experience is NOT required, but is a plus

• Start up experience is a plus

• Must be ready for a fast-paced and frequently changing environment

Job Description:

Primary Roles Responsibilities:

· Answer Incoming calls and also make outbound calls.

· Ensure that right patient is identified before disclosing information

· Listen to Customer queries and resolve and provide solutions, if unable to resolve, have the same escalated to the supervisors If Insurance query, respond appropriately, also obtain relevant missing info from the patient so that claim can be processed

· Understand and handle disputes

· Detailed Documentation

· Efficient Call Handling Time

· Potential Follow Up Methods Payment in Full and Partial Payment discussions

· Understand difference between dispute & objection

· Effective rate of speech - good communication & neutral accent Obtain Insurance details from patients

· Obtain Additional Info - Referral Information / PCP information, etc.

· Call for accidental Information like DOA Demographic details/ Mismatch in Name and DOB

· Update patient about their out-of-pocket expenses

· Obtain WC details, Injury Date COB Update/ABN/AOB pending

· Appointment Scheduling, Appointment Cancelation, Appointment Reminder

Secondary Roles Responsibilities:

· Maintain professional decorum and punctuality

· Plan leaves well in advance

· Ensure good interpersonal relation is maintained while coordinating

Compliance

· Ensure privacy and security in the operation and in the operation area that includes work from office and home.

· Ensure you have acknowledged all the Organizational policies as per HR Procedure

· Ensure you are attending the Compliance awareness and refresher sessions & other security training programs as per L&D Procedure

· Ensure you are aware of agreed SLA of the projects you are working.

· Follow all the Information security guidelines

· Report any Security & Privacy incidents to your reporting manager/ HR/Compliance Team/CISO

· Ensure Confidentiality, Integrity & Availability of Data/information you handle

· Adhere to the NDA & confidentiality Agreement

· Adhere to the Micro Company's CISO's roles & responsibilities if you are a Micro Company Compliance SPOC

Skills:

• Must have 1 year Healthcare work experience
• Experience in Medical Billing
• Experience in RCM (clinical or non-clinical)
• Patient Provider Services

Location: Ortigas, Pasig City (at the back of SM Mega Mall)

100% onsite

Night shift

About Us

Buddle was founded to address the growing demand for reliable and efficient staffing solutions across diverse industries globally. Our mission is to seamlessly connect businesses with skilled professionals, fostering long-term partnerships that benefit both parties. At Buddle, we prioritise trust, value, and sustainability in every staffing solution we provide.

About the Role

The Patient Support Specialist plays a vital role in ensuring patients, clinics, pharmacies, and delivery partners receive seamless, compassionate, and efficient support. As the first line of response across multiple communication channels, you will deliver patient-focused service while also managing pharmacy and delivery operations to ensure service level agreements are met. If you are empathetic, detail-driven, and thrive in fast-paced environments where proactive problem-solving makes a difference, this role offers you the opportunity to create meaningful impact every day.

Key Responsibilities

• Act as the first line of response for inbound email, phone, and in-app chat, ensuring patients receive timely, accurate, and reassuring support.
• Manage pharmacy support by monitoring order processing and ensuring partners meet agreed service levels.
• Oversee delivery operations, coordinating scheduling and making manual overrides where required to maintain service standards.
• Accurately log incidents or errors reported by clinics, pharmacies, or patients, responding promptly and escalating when necessary.
• Maintain professional and precise communication with doctors, pharmacies, and care teams.
• Identify and implement process improvements to enhance patient experience and operational efficiency.

Other Responsibilities

• Make necessary process suggestions and improvements which can help the team.

• Contributes to team effort by accomplishing related results as needed.

• Perform other related tasks and duties that may be assigned by the client later on.

About You

• Patient-Focused: Kind, empathetic, and reassuring when supporting patients in sensitive or stressful situations.
• Detail-Driven: Meticulous in communication, ensuring accuracy and professionalism at all times.
• Clear & Calm Communicator: Able to defuse conflicts gracefully and build trust quickly.
• Adaptable: Thrives in a fast-moving environment, quickly problem-solving and thinking outside the box.
• Proactive & Resourceful: Anticipates potential issues and actively contributes to improving processes.

Buddle Benefits Included

Health insurance

Internet allowance

KPI incentive program

Fortnightly virtual happy hour

Annual group off-sites

Finer Details

Schedule: TBD

Start Date:

TBD

• IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:

JOB TITLE
Patient Support Specialist
JOB ID
CURIC

INDUSTRY
Medical

LOCATION
LATAM / PH

JOB STATUS
Full Time

WORK SCHEDULE
8:00am to 5:00pm / 9:00am to 6:00pm EST

SALARY
$700/month + monthly and on-time bonuses

TARGET START DATE
ASAP

Role Overview
About the Role
The client is looking for a dedicated and tech-savvy Medical Virtual Assistant to provide essential remote support for patient check-in kiosks used by medical and dental offices. The ideal candidate will be patient, detail-oriented, and capable of working independently while maintaining exceptional communication skills. This role plays a key part in ensuring the smooth operation of technology solutions and delivering a seamless check-in experience for patients.

Key Responsibilities

• Provide real-time support to patients experiencing issues with the check-in kiosks, primarily via chat with the option for video calls.
• Monitor the status of three kiosks simultaneously to identify and troubleshoot issues proactively.
• Document Management: Use a remote desktop to access Electronic Medical Record (EMR) systems, securely capture patient documents (e.g., insurance cards, IDs), and upload them accurately to patient files.
• Ensure proper transfer of documents between kiosk software and EMR platforms, especially when no direct interface exists.

Qualifications & Skills

• Comfortable using remote desktop software and managing multiple digital platforms simultaneously.
• Excellent English fluency, able to hold natural conversations and build rapport with patients and clients.
• Proactive mindset with strong troubleshooting and problem-solving skills.
• High attention to detail, particularly when managing and organizing patient documents.
• Willingness to obtain necessary certifications, including HIPAA and IT security certifications (covered by the company).
• Reliable fiber optic internet connection and a backup power supply for uninterrupted service.
• Strong cultural alignment with the company's values and commitment to professionalism.

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we're gonna need all the help we can get…

About Eucalyptus

Eucalyptus
(or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world's biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.

Our 5 clinics (Juniper, Pilot, Kin, Software, & Compound) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines).

We've raised over AUD$160M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions.

We're looking to continue building our team of executional weapons who are passionate about healthcare, aren't afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally.

About The Role (What You'll Be Doing)

• You are a strong operator who keeps day-to-day ticket handling on track, ensuring SLAs for response, resolution, and satisfaction are always met.
• You are data-driven, using performance insights to spot trends, balance workloads, and push for continuous improvement.
• You are process-minded, always looking for ways to streamline operations and create a smoother, more accurate patient experience.
• You are a natural problem solver and the go-to escalation point, working across teams to resolve patient-impacting issues quickly.
• You are goal-oriented, setting clear KPIs and cycle targets that keep your team focused and motivated.
• You are a supportive leader who removes blockers so your team can perform at their best.
• You are accountable for driving key metrics within your scope and making sure the team delivers impact.
• You are a people leader, confident in hiring, onboarding, coaching, and managing performance with fairness and care.

Skills & Experience

About you (Who Are We Looking For)

• Strong Leader: You have at least one year of full-time leadership experience, in a startup, international or tech company (three years in BPO). You lead with empathy and kindness, but you hold your team accountable to performance standards and provide direct, clear feedback
• Preferably, you have experience with online/remote/virtual work, however not essential.
• Tech-savvy: You have a working knowledge of Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides), Slack, Notion, and other productivity and project management tools/apps. You are comfortable with various commonplace technologies and are able to adapt to new systems quickly.
• Strong communicator: You have excellent command of the English language, both spoken and written. You are an attentive listener and are able to interact with stakeholders in a concise and effective manner.
• People person: You are great at motivating others to achieve a common goal, you can work with a range of different personality types and bring out the best in those around you
• Exceptional problem-solver: You are not fazed by complex problems and are able to offer creative solutions. You think critically and troubleshoot effectively, whether it's resolving technical or operational issues. You know when to ask questions to clarify expectations.
• Trustworthy: You embody trust and dependability. You know how to treat sensitive information with confidentiality on a daily basis.
• Proactive: You have a charismatic 'can do' attitude. You require minimal supervision and take ownership in your work. You are motivated by impact and motivated by wanting to help others. You go the extra mile to make life easier for your assigned Leadership Team members.
• Learner's Mindset: You foster a strong desire to learn and develop. You can easily adapt in a fast paced environment and consider every new experience as an opportunity to learn. You strive for excellence and constantly improve your abilities.
• You are willing to work full-time (40 hours/week) in a hybrid set up during either APAC customer hours
• UK Business Hours: 1:00PM - 3:00AM Manila Time
• You are located near or within Metro Manila, Philippines
• You have a suitable work-from-home space (work desk, comfortable chair, proper lighting, quiet environment)
• You have stable internet connection at home: 30 Mbps minimum

Why you should join Euc

• Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You'll get to stretch yourself everyday and work amongst people who care deeply about our patients. You'll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
• We'll have your back when you need us the most - You'll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes: sick, maternal/paternal, compassionate, and vacation leave. Personal health days leave and budget to encourage you to take care of your well-being. A reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents. Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay. Also, transportation allowance to support your expenses when reporting to our Makati office.
• We will invest in your career - You'll get access to an annual professional development budget and additional leave credits, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.
• We move at incredible speed - You'll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You'll **spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn't have it any other way

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

We are seeking a detail-oriented and proactive Customer Service Representative to join a fast growing account. You will be responsible for delivering exceptional service to our valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Required Skills and Qualifications

• Fresh college graduates with or without BPO experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in BGC Taguig
• Amenable to work on shifting schedule and graveyard shift
• Can start ASAP
• Must be resourceful and able to solve problems while ensuring compliance to processes and policies
• Able to collaborate with other team members and is receptive to feedback

About The Role (What You'll Be Doing)

• You are a strong operator who keeps day-to-day ticket handling on track, ensuring SLAs for response, resolution, and satisfaction are always met.
• You are data-driven, using performance insights to spot trends, balance workloads, and push for continuous improvement.
• You are process-minded, always looking for ways to streamline operations and create a smoother, more accurate patient experience.
• You are a natural problem solver and the go-to escalation point, working across teams to resolve patient-impacting issues quickly.
• You are goal-oriented, setting clear KPIs and cycle targets that keep your team focused and motivated.
• You are a supportive leader who removes blockers so your team can perform at their best.
• You are accountable for driving key metrics within your scope and making sure the team delivers impact.

• You are a people leader, confident in hiring, onboarding, coaching, and managing performance with fairness and care.

• Minimum Qualifications: Strong Leader: You have at least one year of full-time leadership experience, in a startup, international or tech company (three years in BPO). You lead with empathy and kindness, but you hold your team accountable to performance standards and provide direct, clear feedback

• Preferably, you have experience with online/remote/virtual work, however not essential.
• Tech-savvy: You have a working knowledge of Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides), Slack, Notion, and other productivity and project management tools/apps. You are comfortable with various commonplace technologies and are able to adapt to new systems quickly.
• Strong communicator: You have excellent command of the English language, both spoken and written. You are an attentive listener and are able to interact with stakeholders in a concise and effective manner.
• People person: You are great at motivating others to achieve a common goal, you can work with a range of different personality types and bring out the best in those around you
• Exceptional problem-solver: You are not fazed by complex problems and are able to offer creative solutions. You think critically and troubleshoot effectively, whether it's resolving technical or operational issues. You know when to ask questions to clarify expectations.
• Trustworthy: You embody trust and dependability. You know how to treat sensitive information with confidentiality on a daily basis.
• Proactive: You have a charismatic 'can do' attitude. You require minimal supervision and take ownership in your work. You are motivated by impact and motivated by wanting to help others. You go the extra mile to make life easier for your assigned Leadership Team members.
• Learner's Mindset: You foster a strong desire to learn and develop. You can easily adapt in a fast paced environment and consider every new experience as an opportunity to learn. You strive for excellence and constantly improve your abilities.
• You are willing to work full-time (40 hours/week) in a hybrid set up during either APAC customer hours
• UK Business Hours: 1:00PM - 3:00AM Manila Time
• You are located near or within Metro Manila, Philippines
• You have a suitable work-from-home space (work desk, comfortable chair, proper lighting, quiet environment)
• You have stable internet connection at home: 30 Mbps minimum

Society has changed but the healthcare system hasn't. The evidence is undeniable – long wait times, rising out-of-pocket costs, inefficient systems, out-of-date attitudes, issues of access, the list goes on. Clearly, the system is failing us, so we've decided to fix it. About Eucalyptus (or 'Euc') Eucalyptus is a collective of digital healthcare clinics (Juniper, Compound, Pilot, Kin & Software) solving the world's biggest healthcare challenges from obesity to fertility and longevity. In just 5 years, we've already… Launched 5 demographically tailored brands and facilitated over 1 million medical consultations worldwide. Built a team of approaching 500 Eucalypts in 6 countries () consisting of medical practitioners, engineers, operators and many more functions Raised over US$100M funding from the same investors who backed Canva, Uber, and AirBnB. Since launching, we've grown fast to support millions of patients. In 2024 alone… In the UK we grew from 5,000 to ~30,000 patients , received selective NICE endorsement for our holistic approach to obesity management, and grew our team from 45 to 165. Globally, grew revenue by >120% YoY, while reducing cash burned by 90% YoY and grew our valuation to >$00M USD, with over 100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree - early backers of companies like Canva, Stripe and AirBnb. … and we're just getting started Read more about our mission to change healthcare here. Working @ Euc Life is short, so we'll be frank - fixing healthcare is hard. Like, really hard. That's why we work smart, AND hard. If you're brave enough to…. open yourself to lots (and we mean LOTS) of feedback, sprint - not walk, towards your professional and personal growth, deeply care about our patients, and those you work with, … here's what we can promise in return… You'll be supported to accelerate your career - Regular feedback (sometimes daily ) alongside our annual performance reviews, a professional development budget, and the mentorship and buddies to ensure you have the support you need to level up. We're committed to helping every Eucalypt reach their full potential. You'll work with others who are incredibly passionate about what they do - Our talent bar is high and our work ethic is strong. You'll get to stretch yourself everyday, be given the opportunity to tackle interesting problems to tackle interesting problems, and work amongst people who care deeply about our patients. You'll make impact faster than you ever could have imagined - We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else. We also offer a range of benefits including a MacBook for Work, an awesome space in Makati to work with your peers, generous vacation and sick leave policies, health insurance, transportation allowance and 13th month pay in addition to all the regular statutory benefits (SSS, PhilHealth, and HDMF). Want to hear more about what it's like to work at Eucalyptus? Hear from our team here. What's next? Since reaching over 60,000 patients globally through our weight management program, our goal in 2025 is to extend access to our core treatment program to over 100,000 patients, whilst launching into new conditions, demographics and geographies as we move towards our vision of creating a preventative healthcare ecosystem. We're going to build the world's largest international digital healthcare company. This will be really hard to do, but very rewarding and possibly, the adventure of a lifetime with some of the best operators you will ever work with. If that gets you excited, let's talk. Why you should join Euc
• Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You'll get to stretch yourself everyday and work amongst people who care deeply about our patients. You'll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
• We'll have your back when you need us the most - You'll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes: sick, maternal/paternal, compassionate, and vacation leave. Personal health days leave and budget to encourage you to take care of your well-being. A reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents. Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay. Also, transportation allowance to support your expenses when reporting to our Makati office.
• We will invest in your career - You'll get access to an annual professional development budget and additional leave credits, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.
• We move at incredible speed - You'll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You'll **spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn't have it any other way At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.