1,559 Head Of Quality jobs in the Philippines

We're Hiring: Head of Quality

KEY RESPONSIBILITIES:

• Team Management
• People & Time Management
• People & Time Management
• Quality Activities
• Process Improvement
• Performance Benchmarking
• Data Analysis

QUALIFICATIONS:

• Graduate of any Bachelor's degree, can be Undergraduate or finished Senior High School with at least 15 years of working in BPO/Call Center - customer service/sales/travel is required.
• Experience in building and managing the delivery center.
• Must have at least 5 years of experience in Quality. At least 10 years in BPO setup is a must with coaching, training, and motivating employees required.
• Strong knowledge of travel domain. Experience in GDS systems is preferred, but not required.
• Proficiency in MS Office, especially Excel, Word, and PowerPoint.
• Strong leadership and people skills, as well as performance management know-how to consistently meet KPIs and tasks.
• Six Sigma certification (at least Green Belt) and COPC are a plus
• Amenable to work onsite in Alabang, flexible in shifting or rotational schedule within 24/7 work hours.
• Can interact with senior management at a client and/or within IGT, involving matters that may require acceptance of an alternate approach.
• Project management experience is a plus.

JOB OVERVIEW:

The
Head of Quality Assurance (QA)
will lead the
quality, food safety, and compliance strategy
across
Standard Hospitality Group's (SHG)
rapidly expanding network of restaurants, commissaries, and supply chain operations.

This role is responsible for developing and enforcing rigorous standards across the end-to-end value chain—from
supplier accreditation and raw material inspection
to
store audits, sanitation, and food safety compliance
. You will oversee critical control points, manage incident response protocols, and partner closely with Operations, Procurement, R&D, and Training to embed a
culture of quality and safety
at every level.

By driving operational consistency and risk mitigation, the QA Head plays a key role in
protecting brand integrity
, ensuring regulatory compliance, and delivering on SHG's promise of
safe, high-quality, and memorable guest experiences
.

JOB RESPONSIBILITIES:

1. Lead supplier quality assurance and accreditation systems
2. Oversee quality control in warehousing, commissary, and production processes
3. Implement and maintain food safety systems (HACCP, GMP, ISO standards)
4. Conduct restaurant audits to ensure food handling, hygiene, and service compliance
5. Manage sanitation, pest control, and risk assessment programs company-wide
6. Collaborate with Procurement, R&D, and Operations on product development and quality validation
7. Respond to incidents or complaints with structured investigation and action planning
8. Drive training and continuous improvement across QA, commissary, and store teams
9. Ensure full compliance with local and international food safety regulations
10. Digitize QA documentation, tracking, and reporting systems

JOB QUALIFICATIONS:

• Bachelor's degree in Food Technology, Microbiology, Industrial Engineering, or a related field
• 10+ years in Quality Assurance or Food Safety, ideally in F&B or food manufacturing
• 5+ years in a senior QA leadership role overseeing multi-site operations
• Certified in HACCP, ISO 22000, GMP, or other recognized quality systems
• Strong knowledge of audits, risk management, and regulatory compliance
• Excellent collaboration with cross-functional teams (Operations, Procurement, Training)
• Tech-savvy with QA systems and digital reporting tools
• Proactive, analytical, and committed to guest safety and brand integrity

Job description:

Job Summary:

The Restaurant Systems & Quality Management (RSQM) Director will provide leadership in establishing the development and continuous improvement of production, service and management standards and systems in enabling stores in meeting sales, profit and quality targets.

Key Responsibilities:

• Process Engineering
• Leads in the continuous improvement of existing store processes using lean techniques that results to higher efficiency or better quality of products or services.
• Spearheads the design of new processes and restaurant standards in implementing new products, channels, etc.
• Explores new trends that shapes the organization's future needs and directions.
• Serves as a resource person in process improvement initiatives
• Resource Optimization
• Provides insights on latest data collected and makes use of analytics in in creating profitable store models while maintaining both customer and employee satisfaction.
• Explores latest optimization tools that can be applied in continuously increasing efficiency and customer satisfaction
• Kitchen and Facilities Equipment Development
• Leads the innovation of equipment and facilities that meets both current and long-term requirements in terms of ease of use, capacity, speed of service, product acceptability, safety and maintenance.
• Benchmarks the latest trends and best practices in the industry.
• Defines life cycle protocols from development to retirement to ensure

that equipment and facilities are maximized and utilized effectively and efficiently.

• Kitchen Space Planning and Design
• Leads in the design of an efficient store space facility in response to future requirements of store operations and following the principles of ergonomics, occupational safety, building standards.
• Oversees team in ensuring proper implementation of the design and operation of the layout in new sites.
• Application Systems Design
• Recommends appropriate applications that may affect entire store experience.
• Provides overall direction for sourcing, evaluation and negotiation of new and viable commercial applications.
• Evaluates efficiency and comprehensiveness of systems and recommends possible end-user processes that affect entire organization.
• Leads the team in the implementation of innovative and leading-edge database technology.
• Supplies Forecasting and Inventory
• Performs a comprehensive analysis on inventory management data and its linkages to the entire supply value chain and recommends possible enhancements
• Develops a complex inventory management and control system that accurately addresses the need of Operations and Supply Chain
• Initiates studies and improves procedures on material handling, forecasting, physical inventory taking, supply replenishment and stock recovery until it is ready to be launched
• Quality Management System
• Leads in the design of a quality framework for an end-to-end system in ensuring consistent execution of products and services to meet customer expectations.
• Ideates strategic plans that build culture of the organization in making quality as a way of life.
• Establishes quality inspection and metrics for each link in the quality chain to assess the performance and establish reference for continuous improvement.
• Continuous Improvement
• Drives the development and continuous improvement of Feedback Management System to ensure brand love.
• Leads in the investigation of customer complaints that will aid in the investigation of product safety feedback.
• Oversees the establishment of tools and systems that will expedite the resolution of feedbacks.
• Document Management System
• Supervises the design of policies for document controlling, document archiving, document imaging, and maintenance of document storage system.
• Develops and enhances the existing document control programs of the stores and support offices.
• Leads the team of document controllers in carrying out established policies to ensure security of sensitive information, including but not limited to product recipes, work instructions, etc.

Qualifications

• Bachelor's degree in Business Administration, Industrial Engineering, Food Technology, Hospitality Management, or related field (Master's preferred).
• Minimum 10 years of progressive leadership experience in quick service restaurant operations, quality management, or systems/process improvement.
• Strong knowledge of food safety regulations, HACCP, ISO standards, and quality management frameworks.
• Proven track record in operational excellence, process standardization, and quality assurance.
• Excellent leadership, analytical, and project management skills.
• Strong communication, influencing, and stakeholder management abilities.

Key Responsibilities:

• Process Engineering
• Leads in the continuous improvement of existing store processes using lean techniques that results to higher efficiency or better quality of products or services.
• Spearheads the design of new processes and restaurant standards in implementing new products, channels, etc.
• Explores new trends that shapes the organization's future needs and directions.
• Serves as a resource person in process improvement initiatives
• Resource Optimization
• Provides insights on latest data collected and makes use of analytics in in creating profitable store models while maintaining both customer and employee satisfaction.
• Explores latest optimization tools that can be applied in continuously increasing efficiency and customer satisfaction
• Kitchen and Facilities Equipment Development
• Leads the innovation of equipment and facilities that meets both current and long-term requirements in terms of ease of use, capacity, speed of service, product acceptability, safety and maintenance.
• Benchmarks the latest trends and best practices in the industry.
• Defines life cycle protocols from development to retirement to ensure

that equipment and facilities are maximized and utilized effectively and efficiently.

• Kitchen Space Planning and Design
• Leads in the design of an efficient store space facility in response to future requirements of store operations and following the principles of ergonomics, occupational safety, building standards.
• Oversees team in ensuring proper implementation of the design and operation of the layout in new sites.
• Application Systems Design
• Recommends appropriate applications that may affect entire store experience.
• Provides overall direction for sourcing, evaluation and negotiation of new and viable commercial applications.
• Evaluates efficiency and comprehensiveness of systems and recommends possible end-user processes that affect entire organization.
• Leads the team in the implementation of innovative and leading-edge database technology.
• Supplies Forecasting and Inventory
• Performs a comprehensive analysis on inventory management data and its linkages to the entire supply value chain and recommends possible enhancements
• Develops a complex inventory management and control system that accurately addresses the need of Operations and Supply Chain
• Initiates studies and improves procedures on material handling, forecasting, physical inventory taking, supply replenishment and stock recovery until it is ready to be launched
• Quality Management System
• Leads in the design of a quality framework for an end-to-end system in ensuring consistent execution of products and services to meet customer expectations.
• Ideates strategic plans that build culture of the organization in making quality as a way of life.
• Establishes quality inspection and metrics for each link in the quality chain to assess the performance and establish reference for continuous improvement.
• Continuous Improvement
• Drives the development and continuous improvement of Feedback Management System to ensure brand love.
• Leads in the investigation of customer complaints that will aid in the investigation of product safety feedback.
• Oversees the establishment of tools and systems that will expedite the resolution of feedbacks.
• Document Management System
• Supervises the design of policies for document controlling, document archiving, document imaging, and maintenance of document storage system.
• Develops and enhances the existing document control programs of the stores and support offices.
• Leads the team of document controllers in carrying out established policies to ensure security of sensitive information, including but not limited to product recipes, work instructions, etc.

Qualifications

• Bachelor's degree in Business Administration, Industrial Engineering, Food Technology, Hospitality Management, or related field (Master's preferred).
• Minimum 10 years of progressive leadership experience in quick service restaurant operations, quality management, or systems/process improvement.
• Strong knowledge of food safety regulations, HACCP, ISO standards, and quality management frameworks.
• Proven track record in operational excellence, process standardization, and quality assurance.
• Excellent leadership, analytical, and project management skills.
• Strong communication, influencing, and stakeholder management abilities.

Job Types: Full-time, Permanent

Benefits:

• Paid training

Language:

• English (Preferred)

Work Location: In person

Job Summary:

The Restaurant Systems & Quality Management (RSQM) Director will provide leadership in establishing the development and continuous improvement of production, service and management standards and systems in enabling stores in meeting sales, profit and quality targets.

Key Responsibilities:

• Process Engineering
• Leads in the continuous improvement of existing store processes using lean techniques that results to higher efficiency or better quality of products or services.
• Spearheads the design of new processes and restaurant standards in implementing new products, channels, etc.
• Explores new trends that shapes the organization's future needs and directions.
• Serves as a resource person in process improvement initiatives
• Resource Optimization
• Provides insights on latest data collected and makes use of analytics in in creating profitable store models while maintaining both customer and employee satisfaction.
• Explores latest optimization tools that can be applied in continuously increasing efficiency and customer satisfaction
• Kitchen and Facilities Equipment Development
• Leads the innovation of equipment and facilities that meets both current and long-term requirements in terms of ease of use, capacity, speed of service, product acceptability, safety and maintenance.
• Benchmarks the latest trends and best practices in the industry.
• Defines life cycle protocols from development to retirement to ensure

that equipment and facilities are maximized and utilized effectively and efficiently.

• Kitchen Space Planning and Design
• Leads in the design of an efficient store space facility in response to future requirements of store operations and following the principles of ergonomics, occupational safety, building standards.
• Oversees team in ensuring proper implementation of the design and operation of the layout in new sites.
• Application Systems Design
• Recommends appropriate applications that may affect entire store experience.
• Provides overall direction for sourcing, evaluation and negotiation of new and viable commercial applications.
• Evaluates efficiency and comprehensiveness of systems and recommends possible end-user processes that affect entire organization.
• Leads the team in the implementation of innovative and leading-edge database technology.
• Supplies Forecasting and Inventory
• Performs a comprehensive analysis on inventory management data and its linkages to the entire supply value chain and recommends possible enhancements
• Develops a complex inventory management and control system that accurately addresses the need of Operations and Supply Chain
• Initiates studies and improves procedures on material handling, forecasting, physical inventory taking, supply replenishment and stock recovery until it is ready to be launched
• Quality Management System
• Leads in the design of a quality framework for an end-to-end system in ensuring consistent execution of products and services to meet customer expectations.
• Ideates strategic plans that build culture of the organization in making quality as a way of life.
• Establishes quality inspection and metrics for each link in the quality chain to assess the performance and establish reference for continuous improvement.
• Continuous Improvement
• Drives the development and continuous improvement of Feedback Management System to ensure brand love.
• Leads in the investigation of customer complaints that will aid in the investigation of product safety feedback.
• Oversees the establishment of tools and systems that will expedite the resolution of feedbacks.
• Document Management System
• Supervises the design of policies for document controlling, document archiving, document imaging, and maintenance of document storage system.
• Develops and enhances the existing document control programs of the stores and support offices.
• Leads the team of document controllers in carrying out established policies to ensure security of sensitive information, including but not limited to product recipes, work instructions, etc.

Qualifications

• Bachelor's degree in Business Administration, Industrial Engineering, Food Technology, Hospitality Management, or related field (Master's preferred).
• Minimum 10 years of progressive leadership experience in quick service restaurant operations, quality management, or systems/process improvement.
• Strong knowledge of food safety regulations, HACCP, ISO standards, and quality management frameworks.
• Proven track record in operational excellence, process standardization, and quality assurance.
• Excellent leadership, analytical, and project management skills.
• Strong communication, influencing, and stakeholder management abilities.

Job Types: Full-time, Permanent

Benefits:

• Paid training

Work Location: In person

Job Description:

1. Management of annual external audits such as BRC, SMETA/URSA, SWA, Halal and FSC/PEFC as well as other client requested audits that include coordination with the audit company, accommodating the auditor and root cause analysis and corrective action making for the subsequent audit findings in coordination with the concerned department/section.

2. Facilitating internal audits such as GMP, BRC, SMETA/URSA, SWA, Halal and FSC/PEFC and other client specific requirement as needed.

3. Assist Sales Executives for any client's request for quality and food safety compliance as well as health, safety and environment.

4. Answers client complaints including root cause analysis and corrective action making in coordination with other departments and section including trend analysis, verification and closing.

5. Facilitate internal training for GMP, BRC, SMETA/URSA, SWA, Halal and FSC/PEFC and other related standards or topics as well as client specific requirements.

6. Create or revise documented procedure or program as needed in compliance to GMP, BRC, SMETA/URSA, SWA, Halal and FSC/PEFC and other client specific requirements.

7. Manages plant pest control management system in coordination with the 3rd party service provider and Facilities & Safety.

8. Coordinates with other department/ section to ensure compliance with GMP, BRC, SMETA/URSA, SWA, Halal and FSC/PEFC and other related standards or topics as well as client specific requirements.

9. Attend to top management's direction or request from time to time.

10. Continuous improvement of quality, food safety, environment, health and safety programs thru study of current trends and client feedbacks.

11. Works with the Document control officer in ensuring Government agency regulatory compliance.

Qualifications:

1. Minimum of 4-5 years of experienced in quality management, 5 years in a leadership role.

1. A graduate of Bachelor's degree in Engineering or a relevant technical field.

2. Required skills include expertise in QMS implementation, strong leadership, analytical and communication skills, and business acumen.

3. Willing to start ASAP.

4. Willing to work in Quezon City.

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Free parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

Responsibilities:

• Ensures the completion of documented information review based on timeline as initiated by QMS and Food Safety Officers.
• Consolidates the QD Annual Budget Allocation every last Friday of September for ABP that includes OPEX and CAPEX.
• Ensures the completion of refresher training and alignment of the Integrated Management System standards of all FSQMS Staff on a semi-annual basis with qualifying exams.
• Monitors the completion and or compliance to EMP Program, Pest Control activities, 3rd Party Lab Testing, Cleaning programs, External / Internal Programs, IPM, Document and Records Control and Updating, Retention Evaluation, Food Safety Culture Development Program, GMP / FS Training.
• Ensures the coordination with other departments for the preparation of application requirements for product registration, LTO, and other permits and certificates necessary to ensure on-time application and compliance to statutory and regulatory requirements.
• Monitors current and applicable legislation and government regulations to ensure on-time compliance and implementation based on release / effectivity date.
• Participates in the review of packaging design, revision, and monitoring to ensure compliance on regulatory requirements for labelling.
• Reviews and updates the Site Information File in a timely manner prior to LTO renewal or updates.
• Reviews the effectiveness of the Integrated Pest Management Program by reviewing the performance evaluation on a semi annual basis.
• Reviews the renewal of contracts for third party pest control and cleaning chemicals provider.
• Coordinates the necessary training requirement for the Integrated Pest Management Program.
• Ensures the systematic handling and storage of food safety documented information, of all departments, including management reviews.
• Assists other departments in creating, updating, reviewing of documented information until closure of non-conformances that may impact quality and food safety.
• Handles the scheduled customer visits and audits.
• Consolidates weekly FSQMS report every Monday and sends to R&D, Production Manager, GM and Top Management via email such as but not limited to the following: audit completion, retention evaluation including trials and or modifications.
• Ensures the establishment and review of procedures, responds to all queries on time, and provides assistance to achieve 100% compliance to certification timeline to achieve zero delays.
• Attends NPD meetings and other initiated trials to discuss and align customer requirements and completion of reports respectively.

Qualifications:

• Bachelor's degree in Food Science, Food Technology, Chemistry, or any related field.
• At least 3 to 5 years work experience from any food manufacturing set-up.
• Knowledgeable in ISO / HACCP / GMP / GHP and FDA documentation.
• Can perform quality management system audit

Company Overview

Established in January 2019, BioAnalytica Inc. is a testing laboratory performing bioanalytical laboratory services to local and international clients dedicated in ensuring quality, safe and reliable drugs for the pharmaceutical industry.

Job description:

· Documentation of the laboratory's quality manual, in accordance to the requirements of ISO/IEC 17025:2017

· Identification, investigation, and resolution of nonconforming work

· Conduct and Participation in internal audits

· Conduct and Participation in management reviews

· Review of Method Validation or Method verification protocol prior to approval and use by the Laboratory.

· Review of Method Validation/Verification reports. Analysis reports, and Certificate of Analysis prior to authorization for release.

· Act as Document controller

· Manages Customer feedback and complaints related to quality and working to resolve issues to enhance customer satisfaction.

Requirements:

· Comprehensive knowledge in ISO/IEC 17025:2017 and OECD Good Laboratory Practices

· Must be a Registered Chemist/Pharmacist with extensive knowledge in HPLC

· At least 1-2 years of experience in Quality Assurance

· Awareness of internal audits as per ISO/IEC 17025:2017 standard, whether participating as an auditor, or an auditee

· Experience in technical documentation, particularly writing procedures, instructions and manuals

Secondary Qualifications:

o Awareness of the ISO/IEC 19011:2018 is a plus

o Awareness on information security

o Knowledge on data privacy as relevant to the data privacy act

o Awareness of ISO/IEC 27001 is a plus

o Awareness of Good Manufacturing Practice is a plus

• Must be a graduate of BS Chemistry
• Must be a licensed Chemist
• With at least 5 years of experience in Quality Assurance within the Pharmaceutical, Food, or Cosmetic Manufacturing industry
• Strong knowledge in Quality Management Systems (QMS) and Good Manufacturing Practices (GMP)
• Knowledgeable in ISO standards and Halal Audit procedures

Job Type: Full-time

Benefits:

• On-site parking
• Paid training

Work Location: In person