1,093 Hardware Support jobs in the Philippines

Hardware Support Specialist

Remote; Night Shift

Job Description:

The Hardware Support Specialist is responsible for supporting the end-to-end lifecycle of hardware devices provided through our Hardware-as-a-Service (HaaS) program. This role works closely with the field sales team, engineering, leasing vendors, and OEM hardware partners to ensure a smooth experience for customers during device returns, buyouts, and ongoing technical support.

Job Responsibilities:

• Customer Device Return Support:Assist field sales teams by managing customer requests related to reverse logistics, including generating and distributing return shipping labels.
• Leasing Coordination:Validate the return and status of devices with external leasing vendors to ensure compliance and accurate record-keeping.
• Buyout Quote Management:Process and deliver accurate customer buyout quotes upon request, supporting purchase decision-making and transitions.
• Technical Follow-up:Follow up on customer support inquiries, including coordination with engineering for provisioning, deactivation, or device connection issues.
• Hardware Partner Coordination:Redirect customers to appropriate hardware partners for issues outside the scope of the HaaS program, ensuring seamless resolution.
• Cross-functional Collaboration:Work closely with internal teams including sales, engineering, and logistics to ensure operational efficiency and exceptional customer support.

Qualifications:

• 3 to 5 or more years of experience in customer support, logistics, sales operations, or a related field.
• Strong organizational and multitasking abilities with attention to detail.
• Excellent written and verbal communication skills.
• Experience coordinating with external vendors or leasing partners is a plus.
• Familiarity with CRM tools (e.g., Salesforce, ServiceNow) and shipping/logistics platforms.
• Comfortable working cross-functionally in a fast-paced, customer-driven environment.

It will also be favorable if you are knowledgeable in:

• Knowledge of hardware lifecycle, provisioning, or hardware as a service models.
• Experience in coordinating with technical teams or engineers.
• Strong problem-solving and follow-up skills.

Job Summary:

The Junior Technical Hardware Support Engineer is responsible for diagnosing, troubleshooting, and resolving technical hardware and software issues. The role involves direct communication with customers, support during system roll-outs, maintenance of equipment, and accurate documentation. This position requires strong technical, analytical, and communication skills to effectively assist clients and support company operations.

Key Responsibilities:

• Identify and resolve hardware and software issues.
• Troubleshoot and diagnose technical problems accurately.
• Perform repairs and replace hardware components as necessary.
• Install and configure hardware and software systems.
• Resolve network-related problems.
• Provide timely and accurate technical support to customers.
• Guide customers through troubleshooting steps to resolve issues.
• Document solutions and prepare procedural support materials.
• Follow up with clients to confirm full resolution of issues.
• Support the deployment of new applications and systems.
• Evaluate and test new technologies and hardware.
• Conduct electrical safety checks on equipment.
• Maintain warehouse organization and support logistics, including driving when needed.
• Handle multiple support cases simultaneously.
• Perform other duties as assigned by the Technical Hardware Support Manager.

Technical Skills:

Basic knowledge and experience in the following areas is required:

• TCP/IP networking, LAN/WAN setup and troubleshooting
• CCTV, biometrics, RFID, turnstiles, or x-ray systems
• Electrical wiring and low-voltage systems
• Windows operating systems, PC setup, and software installation
• Mobile applications, browser-based software, and cloud platforms
• Ability to analyze hardware/software problems and perform effective troubleshooting

Soft Skills:

• Strong written and verbal communication skills
• Ability to prepare and explain technical documentation or service reports
• Customer-service oriented and able to work well in a team
• Willingness to travel for on-site support, installation, or training
• Can work under pressure and handle client escalations professionally

Certifications (Preferred but Not Required):

• Knowledge in AutoCAD, Visio, or SketchUp (for layout or technical drawings)
• Valid Driver's License (preferred for field assignments)
• PRC License for ECE (a plus)

Other Requirements:

• Willing to be assigned in various locations including client sites, warehouses, and regional offices
• Must be flexible with work schedule (including weekends or holidays during urgent deployments)

Job Summary:

The Junior Technical Hardware Support Engineer is responsible for diagnosing, troubleshooting, and resolving technical hardware and software issues. The role involves direct communication with customers, support during system roll-outs, maintenance of equipment, and accurate documentation. This position requires strong technical, analytical, and communication skills to effectively assist clients and support company operations.

Key Responsibilities:

• Identify and resolve hardware and software issues.
• Troubleshoot and diagnose technical problems accurately.
• Perform repairs and replace hardware components as necessary.
• Install and configure hardware and software systems.
• Resolve network-related problems.
• Provide timely and accurate technical support to customers.
• Guide customers through troubleshooting steps to resolve issues.
• Document solutions and prepare procedural support materials.
• Follow up with clients to confirm full resolution of issues.
• Support the deployment of new applications and systems.
• Evaluate and test new technologies and hardware.
• Conduct electrical safety checks on equipment.
• Maintain warehouse organization and support logistics, including driving when needed.
• Handle multiple support cases simultaneously.
• Perform other duties as assigned by the Technical Hardware Support Manager.

Minimum Qualifications:

• Bachelor's Degree or Diploma in Electronics and Communications Engineering (ECE), Computer Engineering, Information Technology, or related technical field.
• 1–2 years of experience in technical support, IT, or electronics. (Fresh graduates may be considered for entry-level roles.)
• Familiarity with biometric devices, access control systems, time & attendance systems, or security products is a strong advantage.

Technical Skills:

Basic knowledge and experience in the following areas is required:

• TCP/IP networking, LAN/WAN setup and troubleshooting
• CCTV, biometrics, RFID, turnstiles, or x-ray systems
• Electrical wiring and low-voltage systems
• Windows operating systems, PC setup, and software installation
• Mobile applications, browser-based software, and cloud platforms
• Ability to analyze hardware/software problems and perform effective troubleshooting

Soft Skills:

• Strong written and verbal communication skills
• Ability to prepare and explain technical documentation or service reports
• Customer-service oriented and able to work well in a team
• Willingness to travel for on-site support, installation, or training
• Can work under pressure and handle client escalations professionally

Certifications (Preferred but Not Required):

• Knowledge in AutoCAD, Visio, or SketchUp (for layout or technical drawings)
• Valid Driver's License (preferred for field assignments)
• PRC License for ECE (a plus)

Other Requirements:

• Willing to be assigned in various locations including client sites, warehouses, and regional offices
• Must be flexible with work schedule (including weekends or holidays during urgent deployments)

Job Type: Full-time

Pay: From Php15,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Free parking
• Health insurance
• Paid training
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Cebu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This role may involve fieldwork or site visits. Do you have a valid driver's license, and are you comfortable driving as part of your job responsibilities?
• Do you own or have regular access to a vehicle or motorcycle for work-related travel, if required?

Education:

• Bachelor's (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person

The hardware technical support team is responsible for providing assistance and resolving technical issues related to hardware products. Our team comprises a skilled person who possesses expertise in troubleshooting hardware issues and providing solutions to ensure that the devices function properly.

-Troubleshooting network issues and providing solutions

-Installing and configuring network equipment such as routers, switches, and firewalls

-Diagnosing and resolving technical issues related to software and hardware

-Strong knowledge of network installation and configuration

Job Descriptions

• Provide first level support through diagnosing or troubleshooting problems and implementing corrective action either remotely;
• Following the SLA, isolate issues, identify and follow the proper escalation path for issues beyond the scope of support;
• Using the ticketing tool, log all updates and troubleshooting procedures performed including complete and comprehensible details.;
• Escalate issues that are beyond the scope of support to the proper level of support
• Take accountability and ownership of user issues through to resolution; escalated issues shall be monitored in behalf of the customer and communicate the progress and update the ticket/s in a timely manner
• Actively monitor ticket assignment/s for timely resolution;
• Proactively raise possible issues that may arise from existing problems or newly implemented change or system updates;
• Ensure that satisfactory resolution has been executed before putting tickets on resolved state;
• Demonstrate professionalism while handling inquiries or complaints of the customers;
• Properly turn over any pending tasks that need attention during scheduled absence (i.e. rest day or vacation leave);
• Contributes to Team/unit goals by accomplishing related duties as required.

Job Qualifications

• Bachelor's degree in Science, Technology, Engineering, and other related courses.
• Strong customer service skills; and have a dynamic and excellent analytical skill combined with a logical mindset
• Strong interpersonal skills and can work under pressure;
• Ability to learn and adapt quickly.
• Ability to multi-task and function as a generalist;
• Proficiency in troubleshooting Personal Computers
• Basic understanding of Information Technology Networking Devices;
• Amenable to rotating shift schedules including morning, mid-day, night shifts, weekends and holidays;
• Able and amenable to travel to client sites.
• Willing to work onsite- Makati City

Job Type: Full-time

Pay: From Php18,000.00 per month

Benefits:

• Company Christmas gift
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Expected Start Date: 10/15/2025

• Ensures all assembled products purchased by clients have met their specifications.
• Inspects items obtained from the Warehouse and ensures that the correct specifications are met based on client specifications.
• Checks the condition of all items received and ensures there were no damages or defects.
• Tests and burns in the newly assembled units purchased by clients as part of quality control.
• Ensures the prompt and timely delivery of services to all clients.
• Field service - PMS, diagnosis, troubleshooting, and repairs.

Office Location: 3rd Floor PPL Bldg. Cor San Marcelino St. Paco Manila / Lot 2 Blk 867 #1375 San Gregorio St., Brgy. 678, Zone 74 District V, Paco, Manila

Job Types: Full-time, Permanent, Fresh graduate

Pay: From Php19,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Free parking
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Education:

• Bachelor's (Required)

Experience:

• Laptop, Desktop and Printer: 2 years (Required)

License/Certification:

• NCII (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person

Expected Start Date: 09/01/2025

Qualifications:

• BS degree in Electrical, Electronics, Instrumentation, IT or relevant field.
• With related experience regarding technical support and service but fresh graduates who is willing to train are welcome to apply.
• Electrical, Instrumentation and Automation trainings/seminars.
• Excellent problem-solving and communication skills
• Good understanding of electrical drawings, P&ID, process flow chart and other technical papers.
• Initiative and work organization
• Must have documentation skills.
• Willing to travel and be assigned on site
• Able to attend client's request on weekends and holidays as required
• Team player
• Willing to work in Cainta, Rizal
• Can start ASAP.

Job Type: Full-time

Work Location: In person

The Purpose Driven Career Objectives of a Bilingual Global Service Desk (Mandarin)

Work for one of the world's largest providers of outsourced (OSAT) semiconductor packaging, design, and test services. As a part of the team, you will be responsible for incoming requests for IT support and resolving software, application, network, account-related issues with computers. You will ensure user queries or issues are captured, validated, and triaged for further processing. You will be responsible for analyzing incident tickets and requests from customers or end-user, recommending solutions,s and escalating to the technical system owner. You will also ensure that ticket closure is within defined service levels. Make sure to communicate to users through different contact types such as email, phone, and chat. Lastly, you will receive English calls on global service desk hotline available to various Amkor locations in United States, Europe, and the Asia Pacific.

Work information

• Monday to Friday
• 7AM-4PM
• HMO upon hire

To apply for a Bilingual Global Service Desk (Mandarin), you are excellent at:

• Acts as the single point of contact for end-users in any IT-related inquiry, issue, or request.
• Records all English language incident tickets, system alerts, and requests.
• Serves as the Remote support running 24/7 supporting all Amkor locations globally.
• Analyses incident tickets, system alerts and request then provide solutions or recommendations.
• Categorize, prioritize, and assign reported incidents and provide solutions
• Administers the account management for various systems particularly global accounts such as active directory, Agile PLM, SAP, and manufacturing systems like MES, AMS, CIM, etc.
• Determine proper escalation or higher level of support group (application support, infrastructure, or Infosec team) if needed for more technical analysis and resolution.
• Ensure all incident tickets and requests are closed with resolution in accordance with the Service Level Agreement (SLA) metrics.
• Other functions may be assigned from time to time by a superior

Your Success Profile includes:

• Proficiency in Mandarin language (both written and verbal)
• 2 years of related work experience
• Practice ITIL method and processes
• With knowledge in ServiceNow or equivalent system
• Good presentation, and technical computer skills
• Analytical and proficient in Incident triage

As a Tier 1 Technical Customer Experience (CX) Advocate, you are the first line of support for our customers, providing exceptional service and technical assistance. Your role is pivotal in ensuring customers maximize their experience with our products and services. This position demands outstanding communication skills, a problem-solving mindset, and the ability to adapt to a fast paced, dynamic environment.

Responsibilities

Customer Support

• Provide real-time support through Zendesk tickets and calls, ensuring prompt and accurate resolutions.
• Handle incoming phone calls to troubleshoot customer issues with empathy and clarity.
• Address a wide range of inquiries, including hardware setup, software functionality, troubleshooting, and best practices.

Technical Expertise

• Gain in-depth knowledge of Photobooth Supply Co.'s products, including assembly, software, hardware, printing solutions, and account management.
• Troubleshoot and resolve technical issues while escalating complex cases to the Tier 2 team when necessary.

Collaboration & Communication

• Work closely with the Tier 1 Team, fellow advocates, and Tier 2 teams to share knowledge, resolve escalations, and improve workflows.
• Participate in team training, mentorship, and development sessions to enhance your skills

Qualifications

• 2-3 years of technical support experience.
• Previous experience troubleshooting hardware and software remotely is required.
• Exceptional English language written and verbal communication skills.
• Strong problem-solving skills with a customer-first mindset.
• Ability to troubleshoot technical issues in a clear, concise manner.

Preferred

• Familiarity with Zendesk support ticketing systems.
• Background in photography, software, or event-related technology is a plus.

Skills & Competencies

• Proactive and resourceful in identifying solutions.
• Comfortable working in a remote team environment.
• Strong attention to detail and organizational skills. Ability to handle a high volume of inquiries while maintaining quality.
• Empathy and patience when dealing with customer challenges.