2,218 Hardware Specialist jobs in the Philippines

JOB DESCRIPTION:

• Technical Expertise:

Extensive, provable experience with troubleshooting and repairing Apple hardware. This may involve specific certifications.

• Certifications:

While not always required for entry-level roles, certifications like the Apple Certified Mac Technician (ACMT) and Apple Certified iOS Technician (ACiT) are highly valued and may be necessary for working at an Apple Authorized Service Provider.

• Hands-on Skills:

A talent for hands-on problem-solving and the ability to work with precision to perform physical repairs.

• Customer Service:

The ability to provide excellent service and communicate technical information clearly to customers, ensuring they are satisfied with the repair process.

• Continuous Learning:

A willingness to stay up-to-date with new Apple products and repair procedures.

FC Global is a dynamic offshore BPO company dedicated to delivering tailored digital transformation and operational solutions to clients worldwide. Our expertise spans customer service, virtual assistance, software development, and call center support, empowering businesses to enhance efficiency and scale with confidence.

As a trusted partner, we craft customized solutions aligned with client objectives, ensuring seamless execution through our skilled teams in the Philippines. With a strong focus on innovation and excellence, we help businesses stay competitive in evolving markets.

Our client in North America is looking for experienced Technical Support Specialists to join their growing service team who can have fun while working independently within a fast-paced, ever-so-challenging work environment. The successful candidates will be a self-motivated team player who can think on their feet and communicate effectively with both colleagues and clients.

Are you looking to further your professional development in a team-oriented, collaborative environment. Do you have strong interpersonal skills and don't take yourself too seriously? Then we want to hear from you

This roll will work under the direct supervision of the Technical Leadership in the service delivery team and will be responsible for the following:

• Provide our clients with intermediate technical support and escalate as required while following Service Level Agreement (SLA) guidelines.
• Follow a ticket journey from beginning to end using our PSA tool. Making our clients feel heard, helped, and happy at every interaction.
• Liaise with vendors to oversee installation, resolve adaptation issues, and support new technologies.
• Account for resources invested in the client related tasks.
• On-call duties as defined in our after-hours policy.

• College diploma or University degree and 3 years of equivalent work experience.
• Microsoft Certified Professional MS-100, MS-101 or MD-100 or MD-101.
• Expert knowledge of computer hardware, including IBM, Lenovo, and Fortinet Firewalls.
• Application support experience with ConnectWise Automate & Manage.
• VMware Certification.
• CompTIA Security+.
• Exceptional written and oral communication skills, with strong interpersonal skills that focus on

• Experience with Apple, Backup and BDR solutions, and Web-Based Email Security platforms.
• Experience with desktop and server operating systems, including all Microsoft solutions on-premise and cloud-based.
• A desire to mentor, guide and motivate other technical staff to help them succeed.

Trinity Workforce is hiring a Full time Technical Support Specialist role in Cebu City, Central Visayas. Apply now to be part of our team.

Job summary:

• Flexible hours available
• No experience required for this role
• Expected salary: ₱14,000 - ₱19,000 per month

Qualifications

· nd year College Undergrad (No back subjects)= No experience needed

· HS/SHS Graduates with 6 months BPO experience

· Average communications skills

· Willing to work onsite

· Amendable to any given schedule

· A team player

· Can work ASAP

· Job Description

· Main contact of customers for 1&1 support

· Improve weekly and monthly performance based on feedback from the team

· supervisor.

· Proactively inform and report to the supervisor for support related issues

· Recommend solutions to customer issues and concerns

· Attend coaching sessions and participate in organizational activities

· Interact with team members and other departments within the company

· To be customer service oriented and to ensure customer satisfaction

· Continuous pro-active effort towards improving customer satisfaction and our

· internal procedures.

Join and enjoy the following benefits:

· Allowances

· Night Differentials

· HMO

· Leave credits

· Easy accounts

· Competitive salary

· Healthy working environment

· Free coffee

· Free water

· Accessible work locations (within cebu city)

· State of the art facilities (gym, karaoke, pantry)

· Career growth

· Amazing opportunities

· Fun activities

We are hiring a Tier 1 - Technical Support Specialist to provide first-level support to our customers, including physicians, nurses, and end users, ensuring they can spend more time with patients and less time managing prescriptions. Our work environment is team-focused, flexible, and collaborative, and we are looking for a customer-focused team player who can provide efficient and effective resolutions while exceeding client expectations.

Key Responsibilities:

• Accept incoming phone support calls, support emails, and inbound support cases via our customer community portal.
• Work with customers to gather information, request pertinent details, and assess issues.
• Leverage various tools, documentation, and knowledge bases to assist customers with resolutions or escalate cases to secondary support.
• Utilize available documentation to understand and support client software applications.
• Accurately record case details, troubleshooting steps, and resolutions in the case management system.
• Follow up with customers to ensure issue resolution and satisfaction.

Requirements:

Education & Experience:

• Any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities to perform the role effectively. Minimum of 1 year of Software/IT Support experience in a customer-facing role.
• Proficiency in Microsoft Office Suite. Experience using case management tools such as Salesforce, ServiceNow, or ZenDesk.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills. Ability to provide quick and accurate updates and solutions to customers.
• Ability to multitask and manage time effectively in a fast-paced environment. Self-motivated and able to work both independently and collaboratively.
• Passion for improving troubleshooting documentation and support processes.

Work Schedule & Location:

Must be based in the Philippines.

Onsite work required

May require shifting schedules, including weekends or holidays, depending on customer needs.

Position Summary:

The candidate will have excellent communication skills and a track record for providing great customer service and troubleshooting methods. There is a unique opportunity to work in challenging IT environments enabling both your problem solving and leadership skills. The client-facing nature of this role requires that oral and written communication skills are of utmost important, as is the ability to get hands-on when required.

About MA Financial Group:

MA Financial Group is a global alternative asset manager specialising in private credit, real estate and hospitality. We lend to property, corporate and specialty finance sectors and provide corporate advice.

We invest and manage $9.9 billion on behalf of our clients, have $28 billion in managed loans and have advised on over 120 billion in advisory and equity capital market transactions (as at September 2024).

We have a team of more than 800 working in Australia, Hong Kong, China, Singapore, Philippines and the United States.

MA Financial is a place of opportunity and unlimited potential. It's a place that empowers you to think, collaborate, and help create something truly valuable.

Key Responsibilities

• Respond to broker queries and help requests, gathering information related to incidents or issues to determine the root cause of the problem and devise solutions to resolve the user's issue.
• Manage the flow of incoming support requests and escalate issues to Internal Developers as required along with details related to the problem, records of unsuccessful solutions, and any data gathered related to the user's problem.
• Where possible, directly resolve the brokers technical issues either by remotely accessing the brokers computer to examine their settings and system and taking steps to resolve the issue.
• Maintain detailed records of brokers issues to diagnose and repair problems.
• Conduct periodic system tests when required.
• Assist with troubleshooting activities and ensure that software updates do not cause unforeseen problems elsewhere within the system or result in excessive downtime.
• Maintaining a library of knowledge base articles for any known issues or system functionalities

Qualifications:

• Genuine "customer first" approach and comfortable dealing with customers
• Demonstrated experience working in comparable service desk position
• Strong communication and interpersonal skills
• Good time management, strong analytical and problem-solving skills
• Ability to think on their feet
• Comfortable working as a team
• Able to work effectively and efficiently towards goals in a complex/diverse environment with multiple and changing demands
• Previous experience in similar industry is highly desirable
• Tertiary qualifications in Banking & Finance is highly desirable

Technical Support Specialist

Responsibilities:

• Provide professional and efficient customer service as guided by the defined process and procedure, using tools and systems, within the assigned function or scope of work as follows.
• Provide professional and accurate solutions for customer concerns through implementing the following: Expedite Orders, Invoice Corrections, Return Goods Authorization / Direction, Updating Contact Information in the system, Coordination with sales on any discrepancy on their return request
• Tracking, correction, and processing of missing, misread or incomplete purchase orders
• Customer complaints including, but not limited to, missed shipments and incorrect drop-offs and requests for credit
• Maintaining productivity within acceptable transaction volume levels
• Accuracy in Interaction Handling
• Attends training, workshop, seminar, and focus group discussions of the team
• Work within defined Manila Copeland operational and employee goals by contributing to other projects, if needed.
• Provide RMA and advance RMA reports every month or as needed
• Sending daily reports of booked priority orders in month-end week.

Requirements:

• Graduate of any 4-year business or behavioral discipline course
• Preferred with experience gained from interactive customer service and related functions.
• Fresh graduate is acceptable.
• Background in offshore service operations is an advantage
• Computer application skills such as MS Office Applications, Mainframe and other Business Systems and Tools
• Excellent written and spoken communication skills in English.
• Willing to work on shifting operations which may include weekends with scheduled days off, to support the assigned business and customers.
• Must be able to effectively and independently function while maintaining a positive energy level in an environment of constantly shifting demands.

Job Type: Full-time

Pay: Up to Php25,000.00 per month

Benefits:

• Work from home

Work Location: In person

NPJN ICT Services is hiring a Full time Technical Support Specialist role in Montalban, Calabarzon. Apply now to be part of our team.

Job summary:

• Flexible hours available
• 1 year of relevant work experience required for this role

About Brainbox

Brainbox is different from every other BPO. It's not just the amazing culture, strong brand, loyal customers, and talented staff - it is deeper than that. The Brainbox core value of 'Always Be Kind' is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do aims to provide people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.

We are seeking a skilled and customer-focused Technical Support Specialist to provide exceptional service to our Australian clients. This role involves resolving technical issues, guiding users through troubleshooting steps, and ensuring a seamless customer experience in a Software-as-a-Service (SaaS) environment. A basic understanding of software development concepts will be an advantage, enabling you to collaborate effectively with developers and escalate issues with clear technical insight.

Key Responsibilities

• Provide timely and professional technical support to Australian clients via email, chat, and phone.
• Troubleshoot software, account, and configuration issues in a SaaS environment.
• Diagnose problems by gathering relevant technical details, replicating issues, and suggesting solutions.
• Collaborate with the software development team to escalate and resolve complex issues.
• Assist clients in understanding and using product features effectively.
• Maintain accurate records of support cases, resolutions, and follow-ups in the helpdesk system.
• Contribute to the creation and updating of user guides, FAQs, and troubleshooting documentation.

Qualifications

• Proven experience in a technical support or helpdesk role, preferably in a SaaS environment.
• Good understanding of web technologies, APIs, and cloud-based applications.
• Basic knowledge of software development principles (e.g., HTML, CSS, JavaScript, or database concepts) is an advantage.
• Strong problem-solving and analytical skills with attention to detail.
• Excellent communication skills in English, both written and verbal, with the ability to explain technical information clearly to non-technical users.

Perks

• Attractive and competitive salary
• Tenure-based and Performance-based incentives
• Paid time off
• Unlimited cash incentives for hired referrals
• Engagement and Recognition programs
• HMO on day 1
• Work-life balance with a 37.5h week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll, and ICT
• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and practical tests.

This position is an onsite role at our Pampanga office. Candidates must be willing to work on-site.

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients' toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant

Requirements

• Minimum of 6 months BPO experience for SHS graduates / 2 years in college with no back subjects
• Preferably with background in POS troubleshooting; ITHD/Service Desk/Tech Support- BPO experience or graduate of any IT related course
• Must be willing to work onsite in Giga Tower, Quezon City
• Excellent written and verbal communication skills

Benefits:

Besides above industry-standard salary and clear career growth, you will also have HMO coverage* from day 1 of your job. The following are included in this benefit:

• Competitive medical coverage for the employee and family (parents, spouse, or domestic partner) **
• Medicine reimbursement for outpatients
• Maternity assistance
• Educational Assistance
• Life, accidental death and dismemberment, and total permanent disability insurance
• Laboratory, diagnostic and therapeutic procedures
• Annual Physical Exam (APE)
• Dental
• Access to major hospitals