5,126 Guest Service Supervisor jobs in the Philippines

Qualifications:

• BS Hospitality Management or related field preferred.
• Minimum of 2 years supervisory experience in both Front office and/ot housekeeping operations (Resort/Hotel)
• Strong leadership and interpersonal skills
• Excellent communication and problem-solving skills
• Proficient in hotel PMS;knowledge of (Hotelogix, opera, Fidelio) is a plus.
• Strong attention to detail and guest service orientation
• Willingness to work flexible shifts, including weekends ans holidays.

Hello there We are currently hiring in Laiya San Juan, Batangas

If you are up for the challenge. We want to hear from you.

Guest Service Supervisor

-Hospitality degree is preferred.

-Minimum 2 years of front office or customer service experience, with at least 1 year in a supervisory role.

Key Responsibilities:

-Supervise, train, and motivate housekeeping staff and front office personnel.

-Ensure the smooth and efficient operation of the front desk, lobby, and guest service areas.

-Handle guest complaints and service recovery with professionalism and urgency.

-Support the implementation of guest loyalty programs and upsell initiatives.

-Maintain knowledge of all hotel services, features, and promotions.

-Monitor and manage room inventory, availability, and special requests in coordination with housekeeping and reservations.

-Conduct shift briefings, assign daily tasks, and ensure adherence to service standards.

-Review daily arrivals, VIPs, and special guest needs.

-Assist with check-in/check-out procedures and provide coverage as needed.

-Generate daily reports and communicate key operational information to leadership.

If you have interest to apply send your updated resume

• Plans objectives and establish responsibilities and procedures for attaining objectives.
• Knows the use of the software used by the group.
• Monitors department to ensure service standards are within Ascot standards.
• Works with all departmental heads ensuring cohesive, dependable, and efficient service delivery.
• Ensures the adherence to a continuous effective quality audit system, including efficient customer feedback processes.
• Initiates corrective process where required
• Ensure customer safety and service satisfaction within the Residence and to perform administrative tasks in accordance with company standards.

Job Type: Full-time

Pay: Php15, Php20,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Staff meals provided

Education:

• Bachelor's (Preferred)

Work Location: In person

Leading customer service staff, ensuring exceptional guest satisfaction by resolving issues, performing daily operational tasks like cash handling and record-keeping. They are responsible for training employees, ensuring smooth communication within the team, and contributing to the overall positive guest experience.

Shangri-La Boracay

Located in the country's premier beach destination, Shangri-La's Boracay Resort and Spa is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island, the 12-hectare resort is a 10-minute drive from the popular White Beach. The resort offers 219 rooms including 36 villas and suites; comprehensive leisure facilities; 350 meters of secluded beach front; and a thriving ecosystem of diverse flora and fauna. Within the resort, guests may find a tranquil escape in Chi, The Spa.

DUTIES

The Service Leader - Guest Service Center ensures that calls to the Guest Service Center are promptly answered and requested followed through to the concerned department.

REQUIREMENTS

• Experienced in an International Hotel with a similar capacity.
• Graduate of Hospitality Management, International Hospitality Management or any related course.
• Oral and Written Fluency in English
• Must be guest-oriented, an eye for details and flexible.

***Compensation and Benefits: Local Package is offered.

Shangri-La Boracay
Located in the country's premier beach destination, Shangri-La's Boracay Resort and Spa is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island, the 12-hectare resort is a 10-minute drive from the popular White Beach. The resort offers 219 rooms including 36 villas and suites; comprehensive leisure facilities; 350 meters of secluded beach front; and a thriving ecosystem of diverse flora and fauna. Within the resort, guests may find a tranquil escape in Chi, The Spa.

DUTIES
The Service Leader - Guest Service Center ensures that calls to the Guest Service Center are promptly answered and requested followed through to the concerned department.

Requirements

• Experienced in an International Hotel with a similar capacity.
• Graduate of Hospitality Management, International Hospitality Management or any related course.
• Oral and Written Fluency in English
• Must be guest-oriented, an eye for details and flexible.
• Compensation and Benefits: Local Package is offered.

The GSA Supervisor is responsible for leading the Guest Service Associate team by overseeing shift operations, scheduling staff, auditing performance, and ensuring a high level of guest service across all shifts. This role requires a proactive, hands-on leader who can adapt to operational needs and uphold service excellence.

Primary Duties and Responsibilities:

• Supervise and support the GSA team during all operational hours.
• Conduct audits to ensure GSAs adhere to operational procedures and service standards.
• Cover shifts in the absence of GSAs to avoid service gaps.
• Review shift reports and investigate any reported issues or concerns.
• Actively participate in team training, coaching, and performance evaluations.
• Coordinate with other departments to resolve guest issues or special requests.

REPORTS

• IR for non compliance of GSA team.

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise

Work Location: In person

Shangri-La Boracay

Located in the country's premier beach destination, Shangri-La's Boracay Resort and Spa is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island, the 12-hectare resort is a 10-minute drive from the popular White Beach. The resort offers 219 rooms including 36 villas and suites; comprehensive leisure facilities; 350 meters of secluded beach front; and a thriving ecosystem of diverse flora and fauna. Within the resort, guests may find a tranquil escape in Chi, The Spa.

DUTIES

The Service Leader - Guest Service Center ensures that calls to the Guest Service Center are promptly answered and requested followed through to the concerned department.

REQUIREMENTS

Experienced in an International Hotel with a similar capacity.

Graduate of Hospitality Management, International Hospitality Management or any related course.

Oral and Written Fluency in English

Must be guest-oriented, an eye for details and flexible.

***Compensation and Benefits: Local Package is offered.

WE'RE HIRING Join Our Premier Simulation Golf Lounge

Position: Promoter / Guest Relation Officer

Location: BGC, Taguig

Are you passionate about hospitality, people, and creating memorable experiences?

We are looking for a Promoter / Guest Relation Officer to be the welcoming face of our VIP Simulation Golf Lounge in the heart of Bonifacio Global City.

Job Description:

As a Promoter / Guest Relation Officer, you will play a key role in delivering an exceptional guest experience. You will be responsible for welcoming clients, introducing them to our services, managing inquiries, and ensuring that every guest feels valued and well-assisted during their visit.

Key Responsibilities:

• Greet and welcome guests with professionalism and warmth
• Engage and interact with clients to introduce our simulation golf experience
• Provide accurate information about services, packages, and promotions
• Assist in scheduling reservations and managing guest flow
• Maintain a clean and inviting front area and lounge ambiance
• Support marketing and promotional efforts through social media presence or onsite events
• Gather feedback to improve customer satisfaction

Qualifications:

With a pleasing and confident personality

Excellent verbal communication skills in English

Strong interpersonal skills; friendly, outgoing, and engaging

Experience in guest relations, promotions, or hospitality is an advantage

Interest or background in Golf / Simulation Golf is a plus

Willing to work in BGC, Taguig

Why Join Us?

Be part of an upscale, dynamic sports-lifestyle environment

Work with a friendly and professional team

Enjoy exposure to the exciting world of indoor golf entertainment

How to Apply:

Please send your updated CV along with a recent whole body photo to:

Applications without a full body photo may not be considered. We look forward to reviewing your profile

Job Type: Full-time

Pay: Php15, Php20,000.00 per month

Work Location: In person