6,050 Guest Service Agent jobs in the Philippines

Company Description
Raffles Makati is a luxurious retreat in the heart of Manila's financial district, offering 32 elegantly appointed suites with floor-to-ceiling windows showcasing breathtaking city views.

Since its opening in 2012, it has become a distinguished hub for art, literature, and culture, located near the Zuellig Building and Ayala Museum. Guests experience legendary Raffles hospitality, complemented by exceptional service from Raffles Butlers.

Conveniently accessible from Manila Ninoy Aquino International Airport, Raffles Makati is a seamless blend of heritage, sophistication, and modern elegance.

Job Description

• Assists, greets, and welcomes guests by responding to their inquiries and needs, and provides services aligned with hotel standards.
• Helps check in and check out guests with efficiency and accuracy of data and billing,
• Ensures presence on the reception desk, and coordinates with different departments depending on guests' needs.

Qualifications

• Graduate of a degree in Hospitality Management or any related field is an asset.
• Minimum of one (1) year of relevant experience in guest services is an advantage.
• Excellent verbal and written communication skills, service-oriented, and a keen sense of detail.
• Proficiency in relevant software such as Microsoft applications and Opera property management software.

Job Summary:

The position is responsible for the overall customer service impression of the property for handling guest's check-in, check-out, requests and inquiries. Ensures smooth and efficient operation of The Mini Suites reception area.

Responsibilities:

• Ensures efficient customer services are given to guests
• Assists in pre-registration and blocking of rooms
• Follows the standard check in and check out procedure
• Collects payment for the room accommodation for the entire stay and deposit for incidental charges.
• Handles and maintains cash float and accurate report on official receipts and vouchers
• Coordinates room status updates with Housekeeping Department for early check in request
• Converts an inquiry into a Walk in reservation
• Checks availability of higher availability to upsell room and increase revenue
• Assists guests with their transportation requirements
• Coordinates luggage assistance and storage with Bellman
• Coordinates guest requests with the concerned department. Makes a follow up with a guest to ensure requests have been met in their satisfaction
• Provides information about hotel services and assists guests on all inquires
• Performs cashiering related functions
• Knowledgeable on the property management system
• Takes same day reservation and future reservation when necessary
• Knowledge on cancellation and no show policies
• Handles room transfer and extension of stay
• Conducts showroom
• Focuses attention on guest needs
• Follows proper telephone etiquette
• Handles proper procedures when receiving mails, fax, packages, food delivery and messages for guests
• Attends departmental briefings and meetings
• Reports any unusual occurrences or requests to the Duty Manager or FOM
• Maintains the cleanliness and neatness of the front desk area
• Assists Duty Manager regarding Night Audit
• Knows all safety and emergency procedures and aware of accident prevention policies
• Answers incoming calls with a polite and courteous manner
• Logs all wake-up call requests and coordinates with Telephone operator.
• Perform other tasks requested or assigned by the Front Office Manager and Duty Manager.

Benefits:

· Basic Pay + Performance Incentives entitlement upon the date of hire

· Duty Meal

· Uniform

· Company Leave Benefits (12VL/12SL) - pro-rated and earning upon date of hire

· HMO with two (2) dependents

Job Types: Full-time, Permanent

Pay: Php18, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Paid training
• Promotion to permanent employee
• Staff meals provided

Education:

• Bachelor's (Required)

Experience:

• 1 related : 1 year (Required)

Language:

• English (Preferred)

Work Location: In person

Key responsibilities:

• Greet and welcome guests in a warm and gracious manner
• Assist with check-in and check-out of guests
• Respond to guest inquiries and resolve any issues or complaints
• Collaborate with other departments to ensure smooth hotel operations

Qualifications:

• At least 1 year of experience in the hospitality industry (preferred)
• Proficiency in OPERA software is an advantage
• Excellent communication and interpersonal skills
• Willing to work overtime, holidays, and weekends
• Fresh graduates are welcome to apply

Apply now and join our gracious team at Le Monet Hotel

Job Description

We are looking for a Guest Services Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.

Guest Services Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests

Minimum Qualifications

• At least 1 year work experience with Front Office Operations
• Excellent in written and verbal communication skills and organizational skills
• Strong analytical and planning skills;
• Good customer service skills;
• Excellent problem-solving skills;
• Can start immediately

We are seeking candidates who are passionate about hospitality, committed to customer service, and team-oriented to help bring our mission to life by creating the best experiences for our guests.

This position is responsible for setting the tone for a guest's experience through all contact points; including incoming and outgoing calls, creating and canceling reservations, ensuring payment details, correcting guest account and reservation discrepancies, initial arrival process, check in and check out assistance and providing and assisting with any needs for our guests while coordinating those requests with the rest of the team.

If you're someone who wakes up excited to help create memories and put smiles on people's faces then welcome to Ten Eighty Hospitality.

• Handle Incoming calls, emails, texts and booking channel requests for guests and potential guests
• Confidently sells the hotel to prospective guests by demonstrating familiarity with guest rooms, facilities and amenities
• Books guest reservations for individuals via telephone, text, and email in accordance with hotel standards and reservation procedures
• Assisting with reservation cancellations, extensions, early departures, and enforcing standard Ten Eighty Hospitality Booking policies
• Up-sell rooms where possible according to established procedures to maximize revenues
• Updates all guest profiles with correct billing information, preferences, special requests, special occasions etc.
• Reviewing all reservation arrivals to ensure requests and notes on guest files are satisfactory and that reservations are accurate
• Ensure 'actions' are deployed properly and completed
• Ensure guest profiles, emails and contact information are up to date and on file
• Review departures for billing accuracy well before check out
• Review remaining due outs at 11 am to get them out of the system and turned over to clean as soon as rooms are vacant ready
• Communicate with housekeeping and maintenance any urgent updates and issues
• Post charges for extra cleaning and or damages
• Review arriving room assignments to ensure requests are accommodated as best possible
• Work with guests to ensure a smooth and timely online check in experience
• Reach out to arriving guests at regular intervals to be sure they do in fact check in. Update or cancel reservations that will not be arriving
• Review no shows (for stays of two nights or more) from the previous day to see if they will in fact be arriving. Reinstate if so, otherwise initiate no show procedures
• Communicate with management any major issues or concerns
• Coordinate with management any unique billing situations
• Work with our revenue management team on pricing and room assignments
• Respond to reviews online via Revinate - inform management of major issues and / or poor reviews.
• Pull and send regular reports from Revinate as per standards initiated by Ownership and Management
• Review new incoming reservations from previous day for accuracy and apply billing needs as necessary
• Review no show cancellations and billing from previous day for accuracy per Ten Eighty Hospitality policy - work with Guest Services on 'no shows'
• Ensure 'checked out with balances' are cleared and reconciled regularly for all properties
• Review arrivals for 48 hour cancellation & next days' arrivals at 4 pm, and initiate cancellation process' with OTAs if necessary
• Coordinate any billing disputes hold release, overcharges, adjustments, changes with management
• Post adjustments and keep logs on guest stay cards
• Review room type inventory with revenue management team to ensure 'sell through' is opened up and pricing is updated per policy
• Pull and send regular reports from SNT as needed and per standards set by Ownership and Management
• Will also assist with communications with onsite housekeeping & maintenance staff

Job Type: Full-time

Pay: From Php35,000.00 per month

Benefits:

• Additional leave
• Health insurance
• Opportunities for promotion
• Pay raise
• Work from home

Experience:

• Hotel: 2 years (Required)

Work Location: Remote

Job Summary:

The position is responsible for the overall customer service impression of the property for handling guests' check-in, check-out, requests, and inquiries. Ensures smooth and efficient operation of The Mini Suites reception area.

General Responsibilities:

• Ensures efficient customer services are given to guests
• Assists in pre-registration and blocking of rooms
• Follows the standard check-in and check-out procedure
• Collects payment for the room accommodation for the entire stay and a deposit for incidental charges.
• Handles and maintains cash float and an accurate report on official receipts and vouchers
• Coordinates room status updates with the Housekeeping Department for early check-in request
• Converts an inquiry into a walk-in reservation
• Checks the availability of higher availability to upsell rooms and increase revenue
• Assists guests with their transportation requirements
• Coordinates luggage assistance and storage with Bellman
• Coordinates guest requests with the concerned department. Makes a follow-up with a guest to ensure requests have been met to their satisfaction
• Provides information about hotel services and assists guests with all inquiries
• Performs cashiering-related functions
• Knowledgeable on the property management system
• Takes same-day reservations and future reservations when necessary
• Knowledge of cancellation and no-show policies
• Handles room transfer and extension of stay
• Handles proper procedures when receiving mails, fax, packages, food delivery and messages for guests
• Reports any unusual occurrences or requests to the Duty Manager or AFOM
• Maintains the cleanliness and neatness of the front desk area
• Assists the Duty Manager regarding Night Audit
• Knows all safety and emergency procedures and is aware of accident prevention policies
• Answers incoming calls with a polite and courteous manner
• Logs all wake-up call requests and coordinates with the Telephone operator.
• Perform other tasks requested or assigned by the Assistant Front Office Manager and Duty Manager.

Schedule

• 6 days per week and a shifting schedule

Compensation

• Basic Pay + Performance Incentives entitlement upon the date of hire
• Duty Meal
• Uniform
• Company Leave Benefits (12VL/12SL) - pro rated and earning upon date of hire
• HMO with two (2) dependents
• Others to be discussed

Minimum Requirement

• Candidate must possess at a Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent.
• At least 1 - 2 Year(s) of working experience as Front Office Agent / Guest Service Agent in a Hotel setting
• Required Skill(s): Excellent Customer Service, Cashiering, PMS

Job Description

We are looking for a Guest Services Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.

Guest Services Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests

Minimum Qualifications

• At least 1 year work experience with Front Office Operations
• Excellent in written and verbal communication skills and organizational skills
• Strong analytical and planning skills;
• Good customer service skills;
• Excellent problem-solving skills;
• Can start immediately

Job Type: Full-time

Benefits:

• Company events
• Discounted lunch
• Employee discount
• Opportunities for promotion
• Promotion to permanent employee
• Staff meals provided

Education:

• Bachelor's (Preferred)

Experience:

• Guest Service Agent: 1 year (Preferred)

Work Location: In person

Job Description

We are looking for a Guest Services Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.

Guest Services Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests

Minimum Qualifications

• At least 1 year work experience with Front Office Operations
• Excellent in written and verbal communication skills and organizational skills
• Strong analytical and planning skills;
• Good customer service skills;
• Excellent problem-solving skills;
• Can start immediately

Job Type: Full-time

Benefits:

• Company events
• Discounted lunch
• Employee discount
• Opportunities for promotion
• Promotion to permanent employee
• Staff meals provided

Education:

• Bachelor's (Preferred)

Experience:

• Guest Service Agent: 1 year (Preferred)

Work Location: In person

JOB DESCRIPTION:

• Reads and acknowledges all entries in the endorsement logbook at the start of each shift;
• Ensures that all registration cards of check-ins' are properly and accurately updated in the hotel system;
• Ensures that cash float is balanced and accounted for at the end of each shift;
• Ensures the accuracy of all financial transactions;
• Takes immediate action on special guest requests;
• Collates guest feedback constantly.

JOB QUALIFICATION:

• Graduate of any hotel related course.
• At least an intern experience in the front desk.

Job Type: Full-time

Benefits:

• Flextime

Ability to commute/relocate:

• Manila: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person