1,428 Guest Satisfaction jobs in the Philippines

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
What this Job Involves
You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions.
You are responsible n ensuring all the client needs will be met such as:
Monitor and Update Booking and Reservations
Collaborate with Workplace Specialty Spaces Team to ensure readiness of rooms prior to client arrival (eg. food and beverage delivery, set-up, dedicated elevator, assistance, badges, etc.
Facilitate printing and other clerical request
Ensure efficient and courteous service of the GRA
Assist with GRA and Receptionist concerns
Assist with Specialty Spaces POC’s concerns and inquiries
Manage on-the-day concerns (urgent booking request for MDs/ clients, service order requests, dedicated manpower concerns)
Handle guest complaints and concerns in an efficient and timely manner
Notify company personnel of visitor arrivals and maintain telecommunications system
Requisitions supplies and consumable, maintaining per stock. CVC Catering and Consumables Inventory report must be submitted every 10th of the month. Accurate inventory of catering and consumables. Avoid spoilage of CVC perishable goods
Checks and maintains stock of consumable and supplies, ensuring controlled consumption and timely requisitioning to keep expenses low and reasonable
To participate in departmental meetings and activities To report for duty punctually wearing the proper uniform and name badge at all times
To attend continuous training and development programs of the CVC
To perform tasks that may be assigned from time to time

**Site details**:
You will be working at Accenture Cyberpark - Araneta Cubao, Quezon City.

**Site dynamics**:
**Work Schedule**: 5-6 days a week, dayshift

**Reporting**:
You will be directly reporting to the Hospitality Manager.

**Sound like you? Here is what we’re looking for**:
Meticulous and Being Analytical

You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.

**Qualifications**:
You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.
Good Communication skills with fluency in English and Filipino language is a must
Willingness to work during weekends and holidays is an added advantage

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.