4,268 Guest Satisfaction jobs in the Philippines

We are looking for a friendly, well-presented, and service-oriented Guest Relations Associate to join our team. In this role, you will be the face of the hotel, ensuring every guest receives a warm welcome and personalized service throughout their stay. You will handle guest inquiries, resolve issues promptly, and assist in creating memorable guest experiences.

Key Responsibilities:

• Greet guests warmly upon arrival and assist with check-in/check-out procedures.
• Act as the main point of contact for guest inquiries, complaints, and special requests.
• Provide information about hotel services, local attractions, dining, and transportation.
• Anticipate guest needs and personalize service to exceed expectations.
• Coordinate with housekeeping, front office, and other departments to fulfill guest requests.
• Maintain up-to-date knowledge of room availability, rates, and promotions.
• Handle VIP guests and special occasions with extra care and attention.
• Ensure guest satisfaction by proactively resolving any issues or concerns.
• Record guest preferences and feedback to improve future service.
• Assist in maintaining the lobby area's cleanliness and guest-friendly atmosphere.

Job Types: Full-time, Permanent

Pay: Php14, Php15,000.00 per month

Benefits:

• Company events
• Employee discount
• Health insurance
• Promotion to permanent employee
• Staff meals provided

Work Location: In person

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

What will I be doing?
As the Guest Relations Specialist, you will be responsible for performing the following tasks to the highest standards:

• Be the brand ambassador of the hotel, providing a positive "first impression" while guests walk-in to the hotel.
• Greet all guests in the lobby and lobby lounge, answer their queries, give suggestions, escort them to the Front Desk, Food & Beverage outlets, and the Club Lounge.
• Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
• Get maximum feedback from guests on all areas of the hotel, maintaining key responsibilities for the guest response process set-up in the hotel and in achieving the targets set for the Guest Satisfaction Survey.
• Welcome all guests in a polite and friendly manner.
• Be helpful, empathetic and polite to all guests.
• Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service.
• In-depth understanding of each level of the Hilton Honors reward program, ensuring that all associates are updated regularly on the benefits for each program.
• Ensure that every guest who is a Hilton Honors member is enrolled in the Hilton Honors reward program when they check-in and that all associates are to be trained on this and practice this meticulously.
• Ensure that all guest comments are passed on to the centralized guest response area and are updated in all necessary guest history databases.
• Knowledgeable on all facts on hotel products, including room types, room rates, relative features and facilities, Food & Beverage outlets and the Club Lounge.
• Develop a close and harmonious working relationship with all the other departments in the hotel.
• Have complete knowledge of Hilton hotel SOPs and local policies.
• Report to work on time with proper uniform, including your nametag, complying with the standards of the hotel on personal appearance and setting an example to be followed.
• Develop knowledge about frequent guests, their special requests and needs.
• Be familiar with cultural differences in order to meet all different customer needs.
• Complete all shift duties as outlined on the shift checklist prior to the end of your shift.
• Ensure completion of all tasks for the shift and handover to the next shift without missing out on any guest related requests.
• Ensure that all logbooks, handovers and checklists are well maintained.
• Actively seek for customer feedback, handling their requests and complaints.
• Suggest alternatives to meet customer needs in terms of product features and benefits.
• Offer information and services where appropriate.
• Inspect VIP guest rooms prior to guests' arrival.
• Lead by example on aspects of courtesy, helpfulness and grooming / overall presentation.
• Maintain company sanitation standards in the department.
• Maintain guest satisfaction and ensure repeat business through personalised and efficient service, ensuring that all customers leave satisfied.
• Conduct site inspections as and when required by the Management.
• Thank customers and invite our guests to return.
• Carry out requests as directed by the Management.
• Maintain good communication with other hotel departments to assist with guests' needs.

What are we looking for?
As a Guest Relations Specialist serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow:

• Minimum of 2 years as a Guest Relation / Customer Care Executive in the hospitality Industry.
• University graduate / hotel management / hotel school diploma (diploma in Public Relation advantageous).
• Neat in appearance and in good health.
• Good communication skills.
• Pleasing, charming, honest, possess a sense of humor, have the right attitude and is physically fit.
• Have a good command over verbal and written Mandarin and English language to meet business needs.
• A basic knowledge on any additional foreign languages will be advantageous.

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Work Locations
Conrad Manila

Schedule
Full-time

Brand
Conrad Hotels & Resorts

Job
Guest Services, Operations, and Front Office

Job Function: 

Responsible for managing the daily operations of the Prestige Lounge

Responsibilities

• Handle customer complaints elevated or not handled by Guest Services Representatives

• Prepare and submit daily, weekly and monthly operations reports

• Manage operational expense and monitor inventory of supplies

• Lead development of the team

Qualifications:

• Graduate of Hotel and Restaurant Management, Tourism or any business course

• 3 years of working experience in Customer Service or related field and with working knowledge on MS Office

Job Title: Guest Relations Specialist

Location: El Grande BF Homes Paranaque City

Company: Moesthetics Clinic

About Us:

Moesthetics is a soon-to-open aesthetic clinic dedicated to delivering a modern, luxurious, and client-centered experience. As we gear up for our launch, we are assembling a skilled and professional team to create a remarkable first impression for our clients.

About the Role

We're inviting you to join us as a Guest Relations Specialist, where you will be a vital part of providing outstanding customer service at our clinic in Paranaque City, Metro Manila. This full-time role involves ensuring our guests enjoy a memorable and pleasant experience from check-in to check-out.

Your Responsibilities

• Warmly greet and welcome clients with friendliness and professionalism
• Respond quickly to client inquiries and resolve concerns with care and professionalism
• Assist clients in booking appointments, check-in, and check-out procedures
• Oversee scheduling and reservation of treatment rooms and appointments
• Promote our clinic's services and skincare products to improve the client experience
• Collaborate with the team to ensure smooth daily operations
• Maintain high standards of customer service and adhere to clinic policies and protocols
• Carry out additional tasks as needed to support clinic operations

What We're Looking For

• Previous experience in customer service or guest relations within the aesthetic and wellness sector is preferred, particularly in a similar role
• Strong communication and interpersonal skills, with a friendly yet professional demeanor
• Good problem-solving and conflict resolution skills
• Proficiency in English and the local language
• Ability to work efficiently in a fast-paced environment
• Flexibility to work shifts, including weekends and holidays

What We Offer

At Moesthetics Inc., we strive to create a supportive and rewarding environment for our team members, fostering growth and excellence.

Company Description
Fairmont Makati is a sophisticated urban retreat in the heart of Manila's financial and commercial district, offering 280 elegantly appointed rooms and suites designed for comfort and refinement.

Nestled within Makati's dynamic cityscape, the hotel is housed in a stunning glass tower, seamlessly blending modern luxury with timeless elegance. Guests can enjoy skyline views, personalised service, exquisite dining, indulgent spa treatments, and world-class amenities—all curated for an unforgettable stay.

Conveniently located just 12 kilometres or approximately a 15-minute drive from Ninoy Aquino International Airport, Fairmont Makati is the perfect destination for business, leisure, and sophisticated experiences in the heart of the city.

Job Description

• Supports the front desk operations and ensures Indian language-speaking and VIP guests meets expectations from pre-arrival to departure.
• Prepares for the Indian speaking arrivals and takes care of the special arrangements/requests.
• Facilitates the in-room check-in of Indian speaking guests and guests with transfer-in.
• Monitors Indian speaking arrivals, in-house and departures, and offers assistance through the duration of their stay.

Qualifications

• Graduate with a Degree in Hospitality Management or any related field.
• Minimum of one (1) year of relevant experience in a luxury hotel is an asset.
• Fluency in Indian languages e.g., Hindi, Tamil, Telugu, etc. (reading, writing and speaking). Knowledge of Indian culture and customs is an asset.
• Service-oriented with excellent communication and interpersonal skills.

About Us:

Moesthetics is a soon-to-open aesthetic clinic dedicated to delivering a modern, luxurious, and client-centered experience. As we gear up for our launch, we are assembling a skilled and professional team to create a remarkable first impression for our clients.

About the Role

We're inviting you to join us as a Guest Relations Specialist, where you will be a vital part of providing outstanding customer service at our clinic in Paranaque City, Metro Manila. This full-time role involves ensuring our guests enjoy a memorable and pleasant experience from check-in to check-out.

Your Responsibilities

• Warmly greet and welcome clients with friendliness and professionalism
• Respond quickly to client inquiries and resolve concerns with care and professionalism
• Assist clients in booking appointments, check-in, and check-out procedures
• Oversee scheduling and reservation of treatment rooms and appointments
• Promote our clinic's services and skincare products to improve the client experience
• Collaborate with the team to ensure smooth daily operations
• Maintain high standards of customer service and adhere to clinic policies and protocols
• Carry out additional tasks as needed to support clinic operations

What We're Looking For

• Previous experience in customer service or guest relations within the aesthetic and wellness sector is preferred, particularly in a similar role
• Strong communication and interpersonal skills, with a friendly yet professional demeanor
• Good problem-solving and conflict resolution skills
• Proficiency in English and the local language
• Ability to work efficiently in a fast-paced environment
• Flexibility to work shifts, including weekends and holidays

What We Offer

At Moesthetics Inc., we strive to create a supportive and rewarding environment for our team members, fostering growth and excellence.

Employer questions:

Your application will include the following questions:

• Which of the following languages are you fluent in?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Guest Relations Specialist?
• Do you have customer service experience?
• How would you rate your English language skills?
• How much notice are you required to give your current employer?

Job Types: Full-time, Permanent

Pay: Php25, Php30,000.00 per month

Ability to commute/relocate:

• Parañaque: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Language:

• English (Required)

Location:

• Parañaque (Preferred)

Work Location: In person

• Provides warmth and lively greeting, and assistance to the Guests during check-in and check-out, generally at the lobby area.
• Delivers good and easy communication to the Guests.
• Assures that the guests are satisfied with their stay at the hotel.
• Maintain all other required guest relation functions in an efficient, courteous, and professional manner.

Qualifications:

• Must be a resident of Baguio or nearby areas or willing to relocate.
• Bachelor's Degree in Tourism or Hospitality Management.
• Must have good communication skills and pleasing personality.
• Must be able deal and handle different personalities of people or guests in the hotel.
• Must be willing to work on shifting schedules.

Supplemental Pay:

• Overtime Pay
• 13th Month Salary
• Semi-Monthly Service Charge
• Yearly Bonus
• Others

Job Type: Full-time

Benefits:

• Company Christmas gift
• Company events
• Flexible schedule
• Free parking
• Health insurance
• Promotion to permanent employee
• Staff meals provided
• Transportation service provided

Language:

• English, Filipino (Preferred)

Work Location: In person

Job Title

Guest Relations Host

Job Description Summary

The Guest Relations Host is a key member of the Cushman & Wakefield onsite account team for the client. This individual aim to ensure employees feel productive, engaged, and well supported in the workplace, and that they are able to thrive in a dynamic environment.

We are seeking a passionate and driven professional to act as an ambassador and liaison between our client, employees and visitors who come to the site. Ideally, this individual cares deeply about the level of interaction and the quality of the experience the recipient enjoys during their initial interactions at the site.

Job Description

About the Role

• First point of contact for Client Suite management and Hospitality management.
• This individual will also be responsible for ensuring daily space readiness, so guest, clients and employees can be productive without friction or challenges.
• Ensures a seamless and professional experience for employees, guests, and vendors by warmly communicating, managing visitor interactions, handling calls, and supporting administrative tasks.
• Maintain a visible presence, coordinate with building management and vendors, assist with events and travel, and uphold safety protocols while delivering exceptional service and hospitality.

About You:

• College degree holders with minimum of 2 years' experience in real estate services, hospitality, retail, or customer service.
• Preferred experience in face-to-face customer/client interactions.
• Strong verbal and written communication skills with a pleasant phone demeanor.
• Proficient in Microsoft Outlook, Word, and Excel; proven computer literacy.
• Positive attitude and ability to provide excellent service to a diverse population.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: "Cushman & Wakefield"