1,648 Guest Relations Manager jobs in the Philippines

**About this role:**
Wells Fargo is seeking a Customer Service Manager.
**In this role, you will:**
+ Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
+ Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
+ Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
+ Interpret and develop standards and goals for customer service
+ Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
+ Interact directly with external customers
+ Manage allocation of people and financial resources for customer service
+ Mentor and guide talent development of direct reports and assist in hiring talent
**Required Qualifications:**
+ 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ 2+ years of leadership experience
**Desired Qualifications:**
+ Proficient in Microsoft Office
**We Value Diversity**
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Req Number:** R-298378

**About this role:**
Wells Fargo is seeking a Customer Service Manager.
**In this role, you will:**
+ Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
+ Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
+ Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
+ Interpret and develop standards and goals for customer service
+ Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
+ Interact directly with external customers
+ Manage allocation of people and financial resources for customer service
+ Mentor and guide talent development of direct reports and assist in hiring talent
**Required Qualifications:**
+ 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ 2+ years of leadership experience
**Desired Qualifications:**
+ Proficient in Microsoft Office
**We Value Diversity**
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Req Number:** R-298381

SONAK is looking for a Customer Service Manager to oversee and ensure good performance for its customer service teams. The Customer Service Manager will supervise CS cases and representatives involved with 3 Brands set up with 2 E-Commerce sites and around 30 physical stores.
- Leads customer service team to deliver consistently high standards of customer support
- Create and track overall departmental metrics to identify gaps in processes and recommend improvements or drive process efficiencies to improve the department’s various workflows.
- Maintains a thorough understanding of incoming ticket volume and causes.
- Manages and/or participates on task forces and other project teams across departments.
- Assure team adherence to case management, response and resolution requirements.
- Escalates and facilitates resolution of high severity customer issues.
- Works with management team to evaluate and make recommendations to improve department procedures.
- Provides training, coaching, and mentoring to team members as needed and proactively monitors performance.
- Provides performance feedback on team members and provides input to performance reviews.
- Encourages effective and constructive feedback mechanism within the team and across teams to consistently improve and reach higher levels of efficiency and performance.
- Handles high priority cases as needed

**Key Requirements**:

- Degree in Business Administration, Marketing or related field.
- Experience with Salesforce or other CRM systems is preferred.
- Proven experience in driving adoption and programs, including the development of frameworks and operational best practices.
- Strong stakeholder management skills and communication capability.
- Self-motivated, pro-active and able to work under pressure.
- Thrive in a fast-paced and dynamic environment with various business unit stakeholders.

**Job Types**: Full-time, Permanent

**Salary**: Up to Php50,000.00 per month

**Benefits**:

- Additional leave
- Company events
- Employee discount
- Free parking
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

**Experience**:

- Customer Service: 1 year (required)

Willingness to travel:

- 100% (required)

Customer Service Manager
Job Responsibilities:
1, according to the company's business strategy, formulate the annual work plan of the department and implement it;
2. Regularly summarize user feedback, output optimization suggestions and measures, and cooperate with business / product departments to improve the implementation of the user experience;
3, establish customer service quality inspection index system, manage and evaluate the quality of service before, during and after sales;
4. Improving the relevant rules, procedures and criterion of service for customer service management, and optimizing the quality of service in an all-round way;
5. Responsible for customer service team management, including but not limited to talent introduction, training, assessment and incentive work.
**Requirements**:
1, under the age of 35, bachelor degree or above.
2, with large enterprise customer service team management experience.
3. Be familiar with customer service standards and procedures, and understand the relevant operating rules of online e-commerce platforms;
4. Have professional knowledge of customer service and be familiar with the operation mode of the customer service system;
5, have a strong sense of service and communication and coordination ability;
6. Good logical thinking and planning ability;
7, have good team management and cross-departmental cooperation ability.
8. Good communication skills in English and Chinese.

**Salary**: Php40,000.00 - Php50,000.00 per month

**Benefits**:

- Company Christmas gift
- Company events
- Employee discount
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee

Schedule:

- 8 hour shift
- Day shift
- Fixed shift

Supplemental Pay:

- 13th month salary
- Anniversary bonus
- Overtime pay
- Performance bonus
- Yearly bonus

COVID-19 considerations:
face mask social distancing
staff house

Ability to commute/relocate:

- Manila: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service Manager: 5 years (preferred)

Job description

I. Minimum Qualification

1. Bachelor’s degree in Mass Communications, Hospitality Management or any related field.

2. Must be of at least 5 years of solid Customer Service Experience

3. Positive attitude and reliable at all times.

4. Advance communication skills; oral and written.

5. Experience in using and operating multiple system.

6. Able to analyze given data and handle cases on positive note.

7. Understands the relevant aspects of the account’s work flows

8. Works well with others

9. Motivates and reinforces teamwork

10. Conveys information clearly and effectively both written and verbal

11. Listens actively and effectively

12. Willing to work on-site

II. Job Summary

The manager monitors the daily workloads of the team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow movements to enhance the team efficiency. Trains and provides support to less experienced team members. Monitor team KPI performance and ensure service level agreements are attained.

III. Skills and Expertise
- Able to lead and motivate a highly skilled team of Customer Service Representatives.
- Promote customer service ‘Best Practice’ at all times.
- Display the highest level of verbal and written communication to our customers.
- Providing the necessary feedback, training, and development to agents to improve their accuracy, productivity, and quality and overall work standards.
- Providing the Customer Services Manager and supervisory colleagues with effective management information that will identify areas for improvement, and show progress of individuals, in relation to service performance, quality and training needs.
- Conducting root cause analysis and provide on-going recommendations/solutions to improve professionalism and customer service.
- Ensuring the team provides the highest levels of accuracy and attention to detail in order to deliver excellent customer service.
- Ensuring all team members are achieving their KPI’s daily
- Proactively assisting and implementing order process improvements.
- Maintaining a sound understanding and adherence to the company ‘Code of Conduct’ and quality policies.
- Ensuring full understanding of the Company’s quality standards and expected standards of service in support of this role.
- Liaising with ‘Learning & Development’ to assist and support specific activities relating to the training and development of staff within the team.
- Supervise and support team in day-to-day operations
- Responsible for recognizing and suggesting methods to improve area operations, efficiency and service to both internal and external customers
- Provide productivity feedback and coaching on a regular basis to each team member
- Investigate issues and recommend solutions to management as necessary regarding order problems, customer issues or any area of concern
- Create, update and implement job related SOPs
- Provide support for team representatives in problem solving and general information
- Act as support and backup for Assistant Manager.
- Communicate proactively with internal and external customers in a professional, positive and courteous manner
- Stay current with any account changes in contact information, inventory requirements, order requirements, etc.
- Execute applicable Quality System processes and monitor the accuracy of service provided
- Keep Support Supervisor and Assistant Manager (API) informed of all changes, issues and potential concerns of customer accounts
- Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with exceptional customer service
- Supervisory Responsibilities: _
- Recruits, interviews, hires, and trains departmental supervisory staff.
- Oversees the daily workflow of the department.
- Provides constructive and timely performance evaluations.
- Handles discipline and termination of employees in accordance with company policy.
- Duties/Responsibilities: _
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives.
- Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyze customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention.
- Acts as a liaison between the customer service department and other divisions in the company.
- Drafts and implements the department’s budget.
- Performs other related duties as assigned.
- Required Skills/Abilities: _
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and atte

OVERVIEW
The primary focus of this role is to oversee the entire Operations Team, including Customer Service and Warehouse, ensuring that team KPIs are consistently met. The role is responsible for managing day-to-day operations, ensuring that all tasks are completed to the expected level of quality. Additionally, it involves handling escalations from the teams, providing guidance, and resolving issues in a timely and effective manner. br>
KEY ROLES
• Develops and implements process to ensure smooth daily operation: < r>• Quotation: Oversee CSD compliance in handling quotes efficiently and within established timelines. < r>• Purchasing: Coordinate order fulfilment, address queries, and resolve requests or complaints. < r>• Warehouse: Oversee warehouse operations, ensuring compliance with inventory control, receiving, and shipping procedures. < r>• Align departmental goals and objectives with the company’s overall strategy.
• Foster communication with the local team, sharing ideas and providing leadership, guidance, and mentorship to staff. < r>• Report regularly to management on progress against key business metrics. < r>• Lead process improvement initiatives to enhance operational efficiency, cost control, and customer satisfaction. < r>• Ensure compliance with ISO standards, company policies, Customs, and PEZA regulations, while maintaining audit readiness. < r>
RESPONSIBILITIES
• Ensure adherence to processes, timely completion of tasks, and maintenance of service quality standards. < r>• Resolve escalations and address special customer requests by implementing effective solutions. < r>• Initiate and lead projects aimed at enhancing operational efficiency and effectiveness. < r>• Coach, mentor, and develop associates, empowering them to exceed expectations while creating opportunities for career growth and succession planning. < r>• Other duties as assigned to support business needs. < r>
EDUCATION, PROFESSIONAL QUALIFICATION, EXPERIENCE & SKILLS
• Must be energetic and innovative. < r>• Must have experience in customer service management and after sales management. < r>• Must have experience leading a small team < r>• Must have experience in business operations management such as HR, Finance & Acconting, Supply Management, People Management, Sales & Marketing, Customer Service, Vendor Management, Government Regulatory Compliance. < r>• Must have experience working with a multicultural work environment composed of locals and foreign stakeholders. < r>• Must have good English communication skills < r>• Must a strong leadership skills. < r>• Bachelor’s degree in business administration or equivalent combination of education with at least 5 years of relevant working experience.
• In-depth knowledge of business processes and organizational functions. < r>• Excellent communication and decision-making skills with the ability to engage effectively at all levels. < r>• Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook) and adept at learning new business systems and software platforms as needed.

LOGISTICS AND CUSTOMER SERVICE MANAGER
LOCATION: Paranaque br>SETUP: Day shift, Onsite

JOB DESCRIPTION:
The primary focus of this role is to oversee the entire Operations Team, including Customer Service and Warehouse, ensuring that team KPIs are consistently met. The role is responsible for managing day-to-day operations, ensuring that all tasks are completed to the expected level of quality. Additionally, it involves handling escalations from the teams, providing guidance, and resolving issues in a timely and effective manner.

QUALIFICATIONS:
• Bachelor’s degree in business administration or equivalent combination of education with at least 5 years of relevant working experience.
• In-depth knowledge of business processes and organizational functions. < r>• Excellent communication and decision-making skills with the ability to engage effectively at all levels. < r>• Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook) and adept at learning new business systems and software platforms as needed.

LOGISTICS AND CUSTOMER SERVICE MANAGER
LOCATION: Paranaque br>SETUP: Day shift, onsite, full time

KEY ROLES AND RESPOSIBILITIES
- Develops and implements process to ensure smooth daily operation:
- Quotation: Oversee CSD compliance in handling quotes efficiently and within established timelines.
- Purchasing: Coordinate order fulfilment, address queries, and resolve requests or complaints.
- Warehouse: Oversee warehouse operations, ensuring compliance with inventory control, receiving, and shipping procedures.
- Align departmental goals and objectives with the company’s overall strategy. < r>- Engage with customers to identify process improvements and collaborate on solutions to address procedural gaps.
- Foster communication with the local team, sharing ideas and providing leadership, guidance, and mentorship to staff.
- Report regularly to management on progress against key business metrics.
- Lead process improvement initiatives to enhance operational efficiency, cost control, and customer satisfaction.
- Ensure compliance with ISO standards, company policies, Customs, and PEZA regulations, while maintaining audit readiness.
- Ensure adherence to processes, timely completion of tasks, and maintenance of service quality standards.
- Resolve escalations and address special customer requests by implementing effective solutions.
- Initiate and lead projects aimed at enhancing operational efficiency and effectiveness.
- Coach, mentor, and develop associates, empowering them to exceed expectations while creating opportunities for career growth and succession planning.
- Other duties as assigned to support business needs.

QUALIFICATIONS:
- Bachelor’s degree in Business administration or equivalent combination of education. < r>- 5+ years of relevant Business Operations experience.

Key responsibilities include greeting guests, answering phones, managing inquiries, and handling various administrative tasks. Excellent communication, organizational, and customer service skills are essential for success in this role.