7,275 Global Service Center jobs in the Philippines

The Coordinator, Global People Service Center serves as the first point of contact for employees contacting the newly formed service center. The coordinator will manage incoming inquiries, issues and work requests related to People & Culture processes. This individual will collaborate closely with other teams to provide timely support and excellent customer service to employees.

What's in it for you?

• Remote work set up
• 20% night differential pay
• HMO benefit + free dependents
• Competitive salary package

Key Responsibilities

• Manage ticket queue for the Global People Service Center, prioritizing requests based upon the level of urgency and impact.
• Process transactions with speed, while not sacrificing quality or accuracy.
• Ensure that all documentation is kept up to date, is accurate and complete.
• Determine the appropriate course of action to bring issues and cases to resolution, escalating to other teams when appropriate.
• Perform administrative tasks in Workday such as name changes, location changes, employee movement and other tasks to support employees.
• Distribute letters and communications, via Workday and/or DocuSign to employees.
• Review Workday data for accuracy and completion.
• Maintain knowledge of policy and process changes to deliver accurate information to employees.
• Share learnings and best practices with other team members, both verbally and documented within the knowledge base.
• Analyze transactions and requests to identify efficiencies and drive People Service Center delivery optimization.
• Recommend creation of or updates to Job Aids to enable employee to self-service in Workday.
• Cross-train with People Operations team to expand skills and provide support for each other when volumes increase.

Required Skills

• Ability to handle sensitive information with discretion.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent time management and organizational skills with attention to detail.
• Thorough understanding of human resource principles, practices, and procedures.
• Experience in service center related technologies.
• Experience with Workday HCM
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a fast-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software

Experience

• 3+ years in Human Resources service center, operations management, or process improvement
• Working knowledge of core Human Resource functions
• Well-versed in local employment laws, regulations, and requirements

Work Conditions

• Night shift work schedule
• Remote work

Alabang, remote, Philippines

The Coordinator, Global People Service Center serves as the first point of contact for employees contacting the newly formed service center. The coordinator will manage incoming inquiries, issues and work requests related to People & Culture processes. This individual will collaborate closely with other teams to provide timely support and excellent customer service to employees.

Key Responsibilities

• Manage ticket queue for the Global People Service Center, prioritizing requests based upon the level of urgency and impact.
• Process transactions with speed, while not sacrificing quality or accuracy.
• Ensure that all documentation is kept up to date, is accurate and complete.
• Determine the appropriate course of action to bring issues and cases to resolution, escalating to other teams when appropriate.
• Perform administrative tasks in Workday such as name changes, location changes, employee movement and other tasks to support employees.
• Distribute letters and communications, via Workday and/or DocuSign to employees.
• Review Workday data for accuracy and completion.
• Maintain knowledge of policy and process changes to deliver accurate information to employees.
• Share learnings and best practices with other team members, both verbally and documented within the knowledge base.
• Analyze transactions and requests to identify efficiencies and drive People Service Center delivery optimization.
• Recommend creation of or updates to Job Aids to enable employee to self-service in Workday.
• Cross-train with People Operations team to expand skills and provide support for each other when volumes increase.

Required Skills

• Ability to handle sensitive information with discretion.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent time management and organizational skills with attention to detail.
• Thorough understanding of human resource principles, practices, and procedures.
• Experience in service center related technologies.
• Experience with Workday HCM
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a fast-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software

Experience

• 3+ years in Human Resources service center, operations management, or process improvement
• Working knowledge of core Human Resource functions
• Well-versed in local employment laws, regulations, and requirements

Work Conditions

• Night shift work schedule
• Remote work

Health & Wellness

Dental Insurance

Vision Insurance

Health Insurance

Life Insurance

Paid Time Off

PTO / Vacation Policy

Paid Holidays

Financial Benefits

401K / Retirement Plan

Employee Stock Purchase Plan

Tuition Reimbursement

Office Perks

Work From Home Policy

Accountant (Global Support)

Job Purpose:

The accountant is in charge of accounting and bookkeeping in relation with the factory based on pre-defined process documentation. He/she may be assigned to different areas such as Accounts Payables, Accounts Receivable or General book-keeping based on changing needs of the service recipients. He/She does double entry bookkeeping on a daily basis in strict compliance with MinebeaMitsumi standards and local regulations.

Job Responsibilities:

• Record and verify incoming invoices and accounting documents per standards.
• Resolve discrepancies in invoiced prices and quantities.
• Communicate with suppliers on open items.
• Match invoices and credit/debit notes with customer payments and prepare supporting documentation.
• Process accounting documents based on Controlling Department requests.
• Regularly clear open items in customer, supplier, and general ledger accounts.
• Post fixed asset and provision transactions from local site inputs.
• Ensure compliance with VAT regulations and support tax reporting.
• Perform monthly reconciliations and manage bank statement registration.
• Assist in monthly and annual closing activities.
• Prepare and distribute standard and ad-hoc reports.
• Collaborate with finance, departments, and third parties.
• Analyze liabilities due dates and open purchase orders.
• Prepare audit documentation and archive records per procedures.

Job Requirements:

• Bachelor's degree in Accounting, Finance, or a related field
• 1 to 3 years of relevant working experience in accounting or finance roles
• Proficient knowledge of MinebeaMitsumi accounting standards
• Strong understanding of International Accounting Standards (IAS/IFRS)
• In-depth knowledge of European VAT regulations and compliance
• Advanced proficiency in MS Office (Excel, Word, PowerPoint)
• Experience with SAP or similar ERP systems
• Exceptional attention to detail and strong organizational skills
• Excellent analytical and problem-solving abilities
• Ability to work independently, prioritize tasks, and meet tight deadlines
• Effective verbal and written communication skills
• Results-driven mindset with a commitment to accuracy and quality

Why join MinebeaMitsumi Cebu?

• Competitive compensation package
• 13th month pay
• Premium Pay: OT/ Holidays/ Rest Days/ Night Shift Premium (As applicable)
• Medical Insurance (HMO) Coverage for Employees, with the option to enroll Dependents
• Accident Insurance for Employees, with the option to enroll Dependents
• Paid Sick Leaves and Vacation Leaves (convertible to cash)
• Career advancement and promotion opportunities
• With overseas training and/ or deployment opportunities to MinebeaMitsumi Global Factories

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Paid training

Work Location: In person

Company Overview
Nulogy is a technology company with a vision of greater collaboration and agility within the supply chain. Nulogy's software platform enables Consumer Packaged Goods (CPG) companies and their contracted (external) network of manufacturers and packagers to reduce waste, reduce costs, and better serve their customers. Nulogy's technology is currently being leveraged within the world's leading CPG organizations (including brands like Colgate-Palmolive, L'Oréal, and P&G) and has become synonymous with best-of-breed supply chain solutions. Nulogy has grown rapidly over the last decade, and the company is proud to be recognized with a variety of awards including; Canada's Top Small & Medium Employers, and Food Logistics Top 100 Software Provider and Canada's Most Admired Corporate Culture. Nulogy has also received multiple awards for company culture including most recently Canada's Top Small & Medium Employer award 2024, Great Place to Work 2025 & Greater Toronto's Top Employers for 2025.

By joining Nulogy, not only will you be joining a fantastic culture of capable and motivated individuals, you'll also be joining a team that is solving challenging problems everyday with the potential to make a global impact.

MISSION
Global Support Representatives provide an exceptional customer experience while answering complex technical support questions from Nulogy's customers across the globe.
This position will focus on providing services during EMEA time zones
. You will be an expert on all of Nulogy's services, able to assist with the most challenging inquiries. Global Support Representatives act as product experts, empowering customers with product knowledge and guiding them to self-sufficiency through education and resources. If you're passionate about helping people and want to work in a challenging, fast paced environment you may be our next Global Support Representative

Key Responsibilities

• Support our customers by email and phone with their inquiries on a day‐to‐day basis
• Manage customer expectations appropriately and always follow up on promises and time commitments
• Accurately log all customer communications in our support ticket tracking tool
• Understand customer business processes and software system processes and their relationships
• Complete regular tasks for customers such as report creation
• Ensure reported defects are thoroughly tested, replicated and documented
• Work closely with our development support team to ensure incidents are resolved timely and within SLA's
• Update internal and customer facing knowledge base with new support articles, videos and training material
• Able to occasionally travel and visit our customers

About You

• Understands the concept of providing an excellent customer experience
• Be eager to build a strong rapport with our customers and their employees
• Be friendly, empathetic, patient and personable even under stressful circumstances
• Have outstanding written and verbal communication skills
• Can exercise the "Three T's" (Thinking, Talking, Typing)
• Show a strong ability to solve problems creatively, and systematically
• Demonstrate great attention to detail, and be an organized thinker
• Strong technical, software, internet experience
• Available for rotational on-call After Hours Support
• 3+ years of customer/technical service experience

NICE TO HAVE

• Knowledge of relational databases, SQL, Microsoft Excel
• Experience in supply‐chain, EDI, logistics, manufacturing or packaging
• Multilingual (Spanish, French, Mandarin)

Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.
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It's more than a job
In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.

The main role is to lead the team of operators in SSC IL Business system support team, who are responsible for supporting KN internal clients in IL system landscape. The position also includes responsibilities for managing efficient performance of the operators defined by the standard quality.

Training

• Organizing and conducting training for (new) employees within the team regarding new tasks
• Organizing and conducting analysis of the team performance in order to organize training, realize plans, communicate and present team of stakeholders

Everyday tasks

• Ensure smooth performance of all the activities and tasks
• Testing new tasks and procedures
• Introducing tasks to new employees
• Managing performance of employees
• Actively taking part in employee development

In his/her work he/she is obliged to act according to procedures, guidelines and standards of employer Kuehne + Nagel and all legal regulations, and in particular Code of Conduct and other general and specific acts set by the Employer.

Continuous effort on professional development and growth

Performs other tasks on Employers' demand and direct supervisor

Administrative tasks

• Documentation and reporting

Reports:

Monthly report on mistakes

Reporting to: …

• Employee management and development

Continuous follow ups and evaluation of employees in order to sustain quality. Submitting reports to team leader for further analysis and actions

Rotating staff as per demand, to enforce efficient and effective knowledge management (with approval of manager and team leader)

Continuous follow ups on employee development and recognizing of potential leaders (with approval of manager)

Management and development of employees

• Regular reviews of employees in order to maintain quality of service
• Rotation of personnel if necessary for effective knowledge distribution (in agreement with management)
• Continuous improvement of employees and monitoring potential leaders (in agreement with management)

Quality

• Adhere to, if applicable, the WHO GDP guidelines (Technical report series) and EU guidelines latest version.
• Adhere to existing K + N Guidelines, Standard Operating Procedures and Working Instructions following the business process mapping (BPM) structure.
• If applicable: Compliance with the relevant GDP / GxP requirements, guidelines and quality standards for pharmaceutical customers.

Your Skills and Experiences:

• Bachelor's Degree in Logistics/Transportation, Computer Science/Information Technology, Business studies/admin
• 1+ years relevant experience
• Advance knowledge in MS Office applications
• General knowledge and experience in the Logistics and IT
• SQL Knowledge preferable
• Leadership and ability to motivate others
• Ability to manage and lead employees and processes
• Regular communication with user from different countries
• Ability to work on own initiative
• High level of organization and communication skills
• High level of motivation, proactivity and self discipline
• Experience in structured process analysis and process documentation skills

Who are we
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

JOB DESCRIPTION

If you thrive in a fast-paced environment, excel at problem-solving, and are passionate about delivering outstanding client experiences, we invite you to bring your expertise to our team. Join us and make a meaningful impact at the center of our client support operations.

As a Client Service Analyst within the Global Support Team, you will serve as the central point of contact for all inbound client and internal-customer requests. You will monitor shared mailboxes and the servicing platform, assign cases, and ensure each request is thoroughly researched, triaged, tracked, and resolved within strict SLA guidelines. You should demonstrate a high degree of professionalism, possess outstanding customer service and analytical skills, work independently, manage multiple projects and issues, and maintain a strong attention to detail. In this role, you will act as a central point of contact between Global Client Support groups.

Job Responsibilities:

• Monitor the Global Client Support group mailbox and servicing tool queues in real time
• Triage, prioritize and route emails and automatically generated cases based on complexity and urgency
• Assign cases to the appropriate functional teams and specialists, balancing workload and expertise
• Provide consultative support to peers on complex case assignments
• Identify recurring queue or workflow bottlenecks and propose enhancements
• Support business partners on platform upgrades, pilot programs and best-practice rollouts
• Own execution of selected improvement projects from design through implementation
• Serve as liaison between clients, Global Client Support, Operations, Technology and other partner groups
• Demonstrate professionalism, respect and clear communication in every interaction

Required qualifications, capabilities, and skills

• At least 3 years experience in client service, sales, operations, or institutional and corporate client business knowledge.
• Excellent oral and written business communication skills, as well as, ability to present information clearly and concisely.
• Time management and organizational skills.
• Strong interpersonal skills, excellent problem solving abilities, attention to detail and resolution skills.
• Proven interpersonal effectiveness, ability to build relationships and influence others to achieve the desired outcome.
• Aptitude to work in a fast paced environment while balancing the needs of the clients with associated risks and interests of the Firm
• Strong time management and organizational skills.
• Capability to determine priorities and maintain a balanced work approach to achieve business objectives and goals.
  Proficient with Microsoft office applications.

Preferred qualifications, capabilities, and skills

Knowledge of J.P.Morgan's Wholesale Payment core cash product offering and client portals is a plus

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

About the role

Excellent BPO Services is seeking a talented and passionate Call Center Customer Service professional to join our dynamic team in Mandaue City, Cebu. As a Call Center Customer Service representative, you will be the voice of our company, providing exceptional customer support and contributing to the overall success of our business. This is a full-time position that offers competitive benefits and opportunities for growth.

What you'll be doing

• Responding to inbound customer inquiries and requests via phone, email, and other communication channels
• Providing prompt, accurate, and friendly customer service to resolve issues and exceed customer expectations
• Maintaining detailed records of customer interactions and following up on open cases
• Identifying opportunities to improve customer satisfaction and suggesting process improvements
• Collaborating with cross-functional teams to ensure seamless customer experiences
• Adhering to company policies, procedures, and quality standards

What we're looking for

• Strong customer service skills with a proven track record of delivering exceptional customer experiences
• Excellent communication and interpersonal skills, with the ability to adapt your style to different customer needs
• Proficiency in using customer support tools and software, such as CRM systems
• Problem-solving and critical-thinking skills to handle complex customer inquiries
• Ability to work in a fast-paced, high-volume environment and maintain composure under pressure
• Flexibility and a willingness to learn and adapt to changing business needs

About us

Excellent BPO Services is a leading provider of customer service and contact center solutions. With over a decade of experience, we have established a reputation for delivering outstanding service to our clients and their customers. Our company is built on a foundation of innovation, integrity, and a unwavering commitment to excellence. We are proud to offer a dynamic and inclusive work environment where our employees can thrive and contribute to our continued success.

If you're ready to make a difference and join a company that values its people, please apply now