252 Global Operations jobs in the Philippines

Hiring: Global Operations Manager (Urgent)

McKinley West | Full-Time, On-Site

About the Role

We're urgently hiring a Global Operations Manager to lead global performance delivery and client satisfaction across multiple sites. This role ensures consistent operations, fosters strong client relationships, and drives continuous improvement initiatives.

Key Responsibilities

• Act as the main point of contact for client escalations and communications
• Oversee and support global site performance to meet/exceed KPIs
• Ensure unified, consistent communication with clients across all regions
• Build strong internal and external partnerships
• Lead process improvements to boost efficiency and reduce costs
• Align operational strategies across all global sites
• Present clear, strategic updates to clients and senior leadership
• Lead and influence cross-functional, global teams

Qualifications

• Minimum 4 years of experience as a Global Operations Manager in the BPO industry
• Strong leadership, communication, and client management skills
• Experience with strategic planning and process improvement (Lean, Six Sigma preferred)
• Comfortable in fast-paced, dynamic global environments

Why Join Us?

• Be part of a high-impact global team
• Work with top-tier clients
• Competitive compensation and benefits

Urgent role – apply now to start immediately Send CV to

Job Type: Full-time

Pay: Php120, Php140,000.00 per month

Benefits:

• Paid training

Work Location: In person

JOB DESCRIPTION

The the opportunity to be part of a global team

As a Global Operations Specialist within JP Morgan Treasury Services, you will play a crucial role in providing quality services to our clients by handling day-to-day client inquiries proficiently and professionally, both by phone and email. You will be responsible for servicing internal and external clients across all lines of business, supporting Solution Center agents with first-level escalation, and ensuring a high level of proficiency in TS products and technical applications. This role offers the opportunity to enhance your skills and positively represent the bank while contributing to initiatives that improve quality, create efficiency, and enhance the client experience.

Job Responsibilities:

• Provide telephone hotline support and/or email enquiry support to internal and external JP Morgan customers relating to their accounts and transactions.
• Take responsibility for the full client experience with respect to the use and support of treasury web products, including JPMorgan ACCESS, in a Technical Support Help Desk role.
• Maintain high level of proficiency in TS products and technical applications.
• Resolve customer issues and queries in a way that reflects and expresses excellent customer service.
• Liaise with support functions and other business units to ensure the customer receives satisfactory responses in a timely manner.
• Provide webinar/remote client support on JPMorgan Access platform.
• Contribute in managing overall Service Level (phone and or email).
• Demonstrates discipline, commitment, and high standards of performance by enhancing knowledge and skills to positively represent bank.
• Work on ad-hoc initiatives to improve quality create efficiency or improve client experience.
• Ensure all unresolved problems are escalated in accordance with instructions held on Policy & Procedure website.

Required qualifications, capabilities and skills:

• Proficient in various desktop and internet-based applications.
• Strong verbal and written communication skills – English and Japanese. Alongside fluent English, Business level Japanese language skills are required as the job holder will frequently interact with Asia Pacific and onshore Japanese clients.
• 2 years or more customer service/product support/technical support experience in a call center environment
• Technical proficiency in Windows LAN/PC environments and systems, and in web-and-browser based applications and technologies.
• Strong analytical and problem-solving skills.
• Ability to quickly adapt and learn new products and technologies.
• Flexibility to support adjustments to work schedule within the APAC shift.
• Ability to prioritize, handle multiple tasks and work under pressure in a team environment.
• A self-starter who does not require close supervision.

Preferred qualifications, capabilities and skills:

• Knowledge on Clearing/SWIFT, cheques and international payment conventions/practices is a plus.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.

About the role

Join KMC Solutions' dynamic team as a Global Operations Analyst in a hybrid work environment. As a key member of our operations team, you will play a crucial role in ensuring the seamless delivery of our services to clients across the globe. This full-time position is based in Makati City, Metro Manila, allowing you to enjoy the vibrant city life while benefiting from flexible work arrangements.

What you'll be doing

1. Analysing global operational data to identify trends, optimise processes, and drive continuous improvement
2. Collaborating cross-functionally to resolve client issues and enhance the overall customer experience
3. Providing strategic recommendations to leadership on operational strategies and initiatives
4. Developing and implementing efficient reporting and monitoring systems to track key performance indicators
5. Supporting the implementation of new technologies and tools to streamline global operations
6. Participating in the development and refinement of standard operating procedures
7. Assisting in the training and development of the operations team

What we're looking for

1. Bachelor's degree in Business, Information Technology, or a related field
2. 3+ years of experience in a global operations or business analyst role, preferably in the IT/BPO industry/ enterprise software/SaaS company
3. Proficient in data analysis, reporting, and process improvement methodologies
4. Excellent communication and stakeholder management skills
5. Strong problem-solving and critical thinking abilities

Preferred Qualifications

● Direct experience supporting a Professional Services or Customer Success organization.

● Hands-on experience with Professional Services Automation (PSA) tools, such as Certinia

(FinancialForce).

● Experience with User Acceptance Testing (UAT) methodologies and test management tools (e.g., Jira,

TestRail).

● Salesforce Administrator certification or other relevant credentials are a strong plus

About Lennor Group

As a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries efficiently.

Our brand, Lennor Metier, is a leading recruitment agency and headhunting firm in the Philippines, partnering with reputable companies to source top talent for direct-hire opportunities. It specializes in IT, Finance, Engineering, Sales & Marketing, Supply Chain, HR, and Executive Search.

Industry: Global Technology Leader

Salary Range:

Work Setup: Onsite

Shift Schedule: Day Shift

Location: Cabuyao, Laguna

Your Responsibilities:

• Refine and implement a Lean, Six Sigma program creating a custom operating system.
• Partner with teams across the organization to execute the EOS framework focused on

alignment, standardization and improved performance.

• Lead Strategic Deployment sessions to connect organizational strategy to Operations

and Functional Teams.

• Lead organizational initiatives to enhance operational efficiency, reduce costs, and

foster a culture of excellence across Global Supply Chain and Operations.

• Support for advanced manufacturing and technology transfer strategic

initiatives.

• Improve, streamline, and automate manufacturing processes and systems of measurement.
• Working with IT and operations, both corporate and site-level, contribute to overall

architectural design of various digitization platforms.

What our Client is Looking For:

• BS/MS in science/engineering with a demonstrated academic record of excellence.
• 10+ years of engineering experience in process engineering, equipment engineering or industrial engineering, preferably in the semiconductor/photonics industry.
• Excellent communication, facilitation and stakeholder engagement abilities.
• Strong analytical and project management skills.
• Demonstrated track record to summarize complex data sets for technical and nontechnical audiences.
• Experience in lean six sigma/theory of constraints continuous improvement projects in

a high-volume manufacturing environment.

• Proficient in statistical analysis and data visualization towards problem solving and

influencing clear, objective, decision making.

Ready to take the next step in your career? Submit your application now

--- We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.

Job Type: Full-time

Pay: From Php100,000.00 per month

Application Question(s):

• Must have experience in semiconductor industry

Work Location: In person

Job Description

Global Compliance and Reporting

Global Operations Delivery Management Office Staff

Global Compliance and Reporting is an integrated suite of tax and accounting services that EY provides to our multinational clients. GCR offers the ease of managing compliance and regulatory filings through and delivery management office that manages this delivery.

The DMO executes the following functions:

• Taking care of the complexity of regulatory affairs across multiple jurisdictions
• Centrally managing the global compliance and reporting activities
• Controlling the cost of managing compliance across various countries

Globally, tax and accounts preparation activities are conducted mostly in the local countries and hence requires a wide network of EY professionals to work together to deliver to the client expectations. The project management professional will be part of the service management function of the engagement governing the delivery of the global engagement while working closely with EY engagement leadership, client and any relevant third-party providers (where applicable) to provide visibility and control over data and filings worldwide.

Job purpose:

The job holder will work on a number of client accounts/ engagements, where they will be involved in delivering all service management aspects of a multi- national GCR engagement.

Key responsibilities

1.    Implementation phase – Post the awarding of the contract to EY, there is a detailed project phase where the GCR business model needs to be implemented across the countries in scope. This involves extensive collaboration with EY professionals across various functions and countries, local client entities, central client team and possibly 3rd party service providers. Main tasks for the professional in this phase would include:

• Coordination of knowledge transfer calls
• Communicate new client win and identify EY professionals across network who will be part of the delivery
• Project manage local knowledge transfer meetings across multiple functions and countries to capture specific scope of service
• Coordinate technology set-up:
• Assess outcomes of knowledge transfer meetings to build the delivery plan for the succeeding years
• Build project plan for delivery and set up engagement management tools
• On the contractual aspect: identify changes in scope post local knowledge transfer meetings and build up fee schedule for central client negotiations, as well as issue subcontracts to local EY teams for agreed scope and fees to initiate service delivery
• Communicate and collaborate closely and proactively with the assigned onshore manager at every step of the process

2.    Service delivery phase – During service delivery, local EY teams will prepare tax and accounting compliance deliverables to help the client entities meet the jurisdictional requirements in the respective countries. Main tasks for the  professional in this phase would include:

• Coordination and monitoring of all aspects of the service management and compliance delivery
• Monitor the compliance delivery services across multiple countries and functions
• Prepare reports indicating status, issues and potential risks in delivery for the respective period
• Prepare the stakeholder reporting package on a monthly basis for the client
• Coordinate with local EY teams to work through issue resolutions and address ad hoc queries and concerns
• On the aspect of change management, coordinate with local EY teams to understand nature and impact of scope change as well as prepare detailed change requisitions for regional and global client approvals
• On the aspect of invoicing and managing the cash flow for the client, maintain schedules of inter-EY and client billings, work with finance teams to raise necessary invoices and track invoices raised by local EY teams and coordinate with various stakeholders for clarifications on invoicing and contract related issues and queries

Required skills:

• Proactive and actively engaged with onshore stakeholders
• Keen attention to detail and self-review skills
• Grit and determination to adjust to the way of working of various onshore stakeholders
• Strong organization and project coordination capabilities
• Good analytical, judgment, tact and decision-making ability along with critical thinking skills
• Excellent written, oral and presentation communication and stakeholder engagement skills
• Ability to work in a multi-functional, multi-geographic team
• Ability to build and maintain excellent relationships across organization levels
• Ability to work and team with a multitude of different people and different cultures

Required experiences:

• At least 2-3 years of working with major global corporation (Big 4, finance shared services, or accounting shared services) with at least one year in project delivery or engagement/ account management
• Have formal education, a Bachelor's Degree preferably in accounting/ accounting technology/ finance
• Knowledgeable in finance processes and be able to deal with large volume of data
• Proficient on MS Project/ Word/ Excel/ Power Point
• Working knowledge of MS SharePoint
• PMP certification and client facing experience desired
• Agile and willing to adjust schedule to align with developing business needs

What EY Offers

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

About Locad

Locad is the logistics engine enabling e-commerce brands to systematically store, pack, ship, and track orders across Asia-Pacific, GCC and the USA. Our tech platform syncs inventory across online channels and organizes end-to-end order fulfilment through our reliable network of warehouses and shipping partners across Singapore, Malaysia, the Philippines, Thailand, Indonesia, China, Australia, the USA, Saudi Arabia, and UAE with more locations opening soon. Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward.

Why Join Locad?

• Bonus:
  Competitive annual and performance bonuses to recognise your achievements.
• Generous PTO:
  25 days of paid time off.
• Comprehensive Health Coverage:
  HMO starting from day one.
• Top-Tier Equipment:
  MacBook provided.
• Professional Growth:
  Annual learning and development budget.

Key Responsibilities:

Network Operations Support

• Track daily performance metrics across fulfillment and transport partners.
• Consolidate weekly reports from country teams into a central performance dashboard for leadership.
• Monitor site-level and brand-level health, escalating risks proactively.
• Support strategic planning of network expansion and throughput to avoid bottlenecks.
• Research market and industry trends to recommend improvements in the network strategy.

Partner & Vendor Management

• Support the sourcing and evaluation of new partners during expansion opportunities.
• Assist in onboarding new warehouses and transport partners (contracts, SOPs, documentation).
• Conduct operational and commercial due diligence, including cost benchmarking.
• Build relationships with vendors to strengthen Locad's operational network.

Project & Expansion Support

• Assist in new market entry and country launch projects.
• Track deliverables, highlight risks, and ensure timely execution of expansion initiatives.
• Collaborate with leadership on global network development projects.

Performance Management & Operational Excellence

• Standardize and maintain process documentation and SOPs.
• Support cost optimization, pricing, and forecasting initiatives.
• Analyze partner mix, service levels, and pricing to drive margin improvements.
• Recommend operational improvements based on feedback from local teams and partners.

Qualifications & Skills:

• Education:
  BA/BS degree preferred, ideally in Industrial Engineering, Supply Chain, or related fields.
• Experience:
  0–3 years in operations, logistics, consulting, or project management. Fresh graduates welcome.
• Strong analytical and problem-solving skills; proficient with Excel and data analysis tools.
• Excellent communication skills; able to collaborate across teams and countries.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Comfortable in a fast-paced, high-responsibility environment.
• Willingness to travel locally and internationally.
• Tools used by the team: Google Suite (Docs, Sheets, Slides), Microsoft Office, HubSpot.

How to Apply:

The best way to apply is to follow the link to our website. if you don't have a CV, a LinkedIn profile will do.

Every application will receive a response.

Maximize Your Impact with TP
Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.

As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.

The Opportunity
In this role, you will spearhead and optimize BPO operations across multiple international locations and client engagements. You will collaborate closely with global internal quality teams and client partners to ensure consistent, high-quality service delivery and adherence to contractual obligations worldwide. A key responsibility will be to drive global process improvement and digital transformation initiatives, leveraging best practices and innovative solutions within the BPO landscape.

As a global brand ambassador, you will articulate operational expectations with authority and clarity across diverse cultural contexts. You will establish the global performance benchmark and provide the strategic framework to achieve worldwide operational excellence and client satisfaction. This leader will utilize strong analytical acumen to develop a comprehensive, metrics-driven methodology for evaluating global performance, identifying areas for improvement, and demonstrating value to clients.

The ideal candidate possesses a strategic global mindset, the ability to navigate complex international environments, and the communication skills to convey insights and recommendations effectively to diverse global stakeholders. You will be instrumental in developing a unified global operational framework that elevates service delivery standards and drives efficiency across our global BPO footprint.

The Responsibilities & Duties

• Lead and manage large-scale global BPO operations across diverse client accounts and geographical regions.
• Overseeing global financial performance, cost control, and data management specific to outsourcing call center and back-office operations, ensuring profitability and efficiency across all global engagements.
• Developing and implementing company-wide, globally aligned operational strategies approved by executive management.
• Collaborating with global stakeholders (internal teams, clients, partners) to align on operational activities, set strategic global goals, and ensure seamless service delivery.
• Providing leadership and constructive feedback to global and regional operational teams across different departments and cultural backgrounds.
• Regularly evaluate the efficiency of global BPO processes against organizational objectives and client KPIs, implementing improvements and best practices worldwide.
• Overseeing and optimizing global customer support processes to enhance client satisfaction and ensure consistent service quality across all touchpoints.
• Reviewing global financial information and adjusting operational budgets across regions to promote profitability and resource optimization.
• Developing, revising, and formulating global operational policies and procedures, ensuring consistent implementation and compliance across all locations.
• Evaluate overall global performance by gathering, analyzing, and interpreting data and metrics from various international operations.
• Performing follow-ups with global corporate clients and building strong relationships with high-level decision-makers to foster trust and identify new international business opportunities.
• Ensuring the implementation of continuous improvement methodologies globally, proposing innovative and culturally sensitive solutions to enhance operational efficiency and client value.
• Establishing global quantitative and qualitative metrics, guidelines, and standards to evaluate the company's worldwide efficiency and effectiveness, identifying opportunities for improvement and standardization.
• Reviewing, analyzing, and evaluating global BPO business procedures to identify areas for optimization and standardization.
• Implement global policies and procedures to improve day-to-day operations and ensure consistent service delivery across all international sites.
• Planning, directing, controlling, implementing, evaluating, monitoring, and forecasting global budgets and cost of sales across all global divisions to achieve financial objectives.
• Communicating and explaining new global directives, policies, or procedures to international and regional managers; for significant changes, meeting with global operations staff to explain differences, answer questions, and maintain morale across diverse teams.
• Improving global customer service and satisfaction through policy and procedural changes sensitive to cultural nuances and client expectations.
• Led the coordination and integration of efforts among global operations, engineering, technology, and customer service divisions to produce smoother workflows and more cost-effective global BPO processes.
• Projecting a positive image of the organization to employees, clients, industry, and the global community.

The Qualifications

• A bachelor's degree or above is preferred.
• 15+ years of progressive leadership experience in global BPO operations and Customer Experience Management for international markets.
• Strong negotiation and global business management skills, including experience managing international contracts and client relationships.
• Strong analytical thinking, proactive attitude, and excellent written and oral communication skills, with the ability to communicate effectively across diverse cultures and time zones.
• Must have extensive experience selling to and presenting globally to the highest-level decision-makers (C-level Executives).
• Excellent interpersonal skills and a collaborative teamwork mindset, with the ability to build strong relationships across global teams.
• Must be highly detail-oriented, productive, accountable, and able to work under tight deadlines when needed in a global and matrixed environment.
• Excellent global organizational and leadership abilities, with experience managing remote and international teams.
• Strong working knowledge of data analysis and global performance/operation metrics relevant to the BPO industry.

Pre-Employment Screenings
By TP policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions
TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions.

Diversity, Equity & Inclusion
At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Founded in November 2019, EmpowerU, Inc. has rapidly evolved from its origins within a leading global brand's tele-service support group to become a standalone entity renowned for its exceptional service delivery. Our organization is driven by a culture that emphasizes resilience, excellence, and a strong sense of community. We prioritize the well-being and professional development of our team members, treating each one as a valued internal client. This approach ensures excellence in service delivery and fosters meaningful relationships with all stakeholders.

Core Values:

EmpowerU, Inc. is anchored in four fundamental values, known as the 4Cs: Care, Communication, Camaraderie, and Commitment. These principles guide our interactions with clients and among team members, ensuring a cohesive and supportive work environment.

Care: Our dedication to exceeding client and stakeholder expectations is paramount.

Communication: We maintain transparent and continuous communication to provide exceptional support.

Camaraderie: We foster a culture of inclusivity and unity, making our workplace feel like a second home.

Commitment: Our unwavering pursuit of excellence defines our approach to every task.

Role Overview

We are seeking a detail-oriented and highly organized Global Marketing Operations Manager to ensure smooth delivery of direct response marketing campaigns across multiple regions. This role focuses on marketing operations, campaign execution, and data reporting—turning strategy set by senior leadership into results.

You'll be responsible for coordinating teams, suppliers, and integrations, managing campaign workflows, and ensuring accurate performance tracking. Proficiency in Go High Level (GHL) as a campaign and nurture sequence management tool is essential—this role requires someone who can build, maintain, and optimize automated workflows to support global event and sales campaigns.

Key Responsibilities

1. Campaign Execution & Operations

• Implement and manage marketing campaigns for live seminars and virtual events.
• Build and manage campaigns, funnels, nurture sequences, and automation inside Go High Level.
• Set up and monitor workflows, triggers, and automated communications (email, SMS, WhatsApp).
• Ensure campaigns are delivered on time with all assets (ads, creatives, videos, copy) in place.
• Oversee campaign set-up and scheduling across multiple platforms.

2. Data Reporting & Performance Tracking

• Extract, validate, and maintain daily reports on event registrations, attendance, and sales.
• Monitor campaign KPIs, conversion rates, and ROI, ensuring accurate data.
• Produce dashboards and reports for leadership to support decision-making.
• Maintain database integrity across Salesforce and GHL (deduplication, updates, clean-up).

3. Team, Supplier & Systems Coordination

• Act as the operational link between marketing, sales, suppliers (ad buyers, designers, videographers, speakers), and integrations specialists.
• Coordinate schedules, deadlines, and deliverables across multiple time zones.
• Support copywriting and content preparation by managing workflows and reviews.
• Oversee and troubleshoot system integrations (e.g., GHL Salesforce, payment platforms, webinar tools, Zapier/automation workflows) to ensure seamless campaign execution.

4. Event & Communication Support

• Track attendance and sales for all events, maintaining accurate records.
• Coordinate event-related communications, including registrant reminders and follow-ups.
• Manage broadcast scheduling and waitlists directly within GHL.
• Prepare internal and external communications aligned with campaign requirements.

5. Social Media & Online Reputation

• Manage posting schedules and ensure social content is on-brand and consistent.
• Monitor reviews and online reputation across Trustpilot, Google Reviews, and other platforms.
• Track engagement and prepare performance summaries for leadership.

6. Ad-Hoc Projects & Continuous Improvement

• Support system enhancements, report automation, and process improvements.
• Assist with additional marketing operations projects as required.
• Identify workflow gaps and recommend solutions for smoother execution.

Key Requirements

• Minimum 5 years of proven experience in a senior marketing role, ideally in a global, matrixed environment
• Strong background in sales marketing, with demonstrated success supporting sales teams and driving revenue
• Proven experience in direct response marketing, preferably in event-based marketing (seminars, conferences, webinars).
• Strong Go High Level and Salesforce skills.
• Demonstrated success in filling live in-person events and virtual webinars.
• Excellent copywriting and copy-editing skills (or proven experience managing copywriters).
• Strong organisational skills with experience managing multiple projects and deadlines.
• Ability to work collaboratively with ad buyers, creatives, sales teams, and external agencies.
• Data-driven mindset—comfortable with metrics, KPIs, and ROI reporting.
• Exceptional communication and stakeholder management skills.
• High attention to detail and ability to work in a fast-paced environment.
• Strategic thinker with hands-on ability to execute and pivot fast
• Experience in fast-paced industries (FinTech, SaaS, Startups a plus)
• Passion for innovation, data-driven decision making, and continuous learning
• Willingness to work across various shift patterns, including nights, weekends, and public holidays to support global client demands.
• Thrives in high-pressure environments, adapts quickly, and performs at peak levels under tight deadlines
• Reliable internet connection (minimum 20 Mbps) and a backup internet provider are required.
• Work-from-home setup with a quiet, professional environment.
• Preferably residing within Metro Manila for logistical convenience and potential in-person engagements if needed.

WBS Global Operations Lead – AP

Weir ESCO

Pasig City, Philippines

Hybrid

Executing the process vision defined by the Delivery Director and GPO / Tower Owner while driving innovation and continuous improvement; identifies potential process improvement measures on more detailed level. Responsible for process design, defining roles and responsibilities with respect to the processes and performance measurement.

Why choose Weir:

Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It's a big challenge – but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual's contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

• Supports the Operations Manager in alignment to standard processes & stabilization
• Oversees BPO & Satellite operations to ensure compliance in preparation, recording, verification and payment of vendors invoices for goods and services are performed timely by the provider
• Facilitates a regular exchange between retained Weir, Satellites and outsourcing provider on operational level to identify process innovation & improvement opportunities
• Acts as a key counterpart for delivery teams to resolve operational risks and issues
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:

• Bachelor's degree in accounting, Finance, or Business Administration
• Proven experience in Accounts Payable within a shared service, corporate, or operational environment
• Proficiency in SAP and Oracle AP modules
• Advanced Excel skills (preferred)
• Strong understanding of Accounts Payable process management and methodologies
• High customer service mindset with a collaborative, team-oriented approach
• Ability to independently resolve payment holds and follow up on aging items

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir's technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

Contract Type: 6-month fixed-term contract (Temporary Coverage)

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.