761 Global Hr jobs in the Philippines
Global HR Generalist
Posted today
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Job Description
Primary Details
Time Type: Full time
Worker Type: Employee
Responsible for providing first level HR support including answering telephone calls, written enquiries, data management, policy interpretation, HRMI reporting and employee systems training for the Human Resources function in the GSSC
Primary Responsibilities
- Provide feedback on current processes and procedures to create better customer outcomes
- Assist in providing interpretation and advice to the business regarding policies, process and procedures
- Responsible for the operation and management of the service center that provides payroll, benefits, HR policies, timekeeping, payroll adjustments, etc.
- Handle global human resources enquiries
- Ensure timely quality delivery of own work and processes by supporting client Operational Level Agreements (OLAs), end-to-end HR Service Levels Agreements (SLAs), and Key Performance Indicator (KPI) adherence
- Manage case management system tool and ensure the correct points of escalation are delivered timely
- Using on-line systems to access data and answer customer inquiries within service times
- Answering incoming calls/ emails enquiries relating to people services
- Liaise with centers of excellence to provide answers for employees Required Education
- Bachelor's Degree or equivalent combination of education and work experience Required Experience
- 1 year relevant experience Preferred Competencies/Skills
- Computer literate with intermediate PC and administration skills
- Written and verbal communication skills
- Ability to review and interpret data
- A good balance of conceptual and analytical thinking and problem solving skills
- Evidence of the practice of a high level of confidentiality.
- Ability to translate policy and process into simple language Preferred Knowledge
- Understanding of basic HR policy and end to end HR processes/ procedures
- Maintain a working knowledge of relevant issues, laws and regulations pertaining to HR practices to ensure optimal value and full regulatory compliance QBE Cultural DNA
- Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
- We are customer-focused
- We are technical experts
- We are inclusive
- We are fast-paced
- We are courageous
- We are accountable
- We are a team
- All employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer
- To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer
- The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
Skills:
Adaptability, Collaboration Tools, Communication, Critical Thinking, Detail-Oriented, Employee Relations Law, Human Resources Policies, Intentional collaboration, Managing performance, Policy Development, Problem Solving, Recruiting, Regulatory Compliance, Risk Management, Stakeholder Management
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Global HR Specialist
Posted today
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Job Description
This company started its operation in 2009. They support the clients globally across North America, Europe, Middle East and Asia. They also offer technology, back office, data engineering, and cloud solutions.
Position: Global HR Specialist
Company Industry: IT Company
Work Location: BGC Taguig
Work Schedule: Shifting Schedule
Work Set Up: Work on site
Benefits:
Government Mandated
Sick Leave
Vacation Leave
Medical / HMO
Life Insurance Benefits
Job Requirements:
Bachelor degree of any course
With at least 5 years relevant experience in Payroll Processing
With at least 3 years supervisory
SAP experience is a plus
Global Payroll experience is an advantage
Job Responsibilities:
Act as the escalation point and backup to the Associate Manager and other team leads
Together with other leads, identify opportunities for improvement
Conduct monthly coaching and performance feedback to direct reports
End-to-end accountability for processes and transactions
Produce and Distribute Pay to employees' bank accounts
RECRUITMENT PROCESS: (Face to face/Online)
Initial interview
final interview
Job Offer
Job Type: Full-time
Pay: Php50, Php100,000.00 per month
Work Location: In person
Global HR Officer – US
Posted today
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Job Description
Client Profile: This company was founded in 1976. One of the fastest growing IT companies not only in the Philippines but also in Canada and Australia. This company focuses on Business consulting, Systems integration and IT services.
Position: Global HR Officer – US (Hybrid)
Company Industry: BPO Company
Location: McKinley, Taguig City
Salary Offer: Php40,000-Php100,000
Work Schedule: Graveyard Schedule
Work Set Up: Hybrid Set Up (2x onsite)
Benefits :
Government Mandated Benefits
Sick Leave
Vacation Leave
13th Month pay
Other benefits will be disclose during the Job Offer
Job Requirements:
Bachelors degree holder
With at least 2 years' experience in US Payroll, Tax, and employee benefits
Willing to work on a Graveyard Shift
Amenable to work onsite in McKinley, Taguig
Can start as soon as possible
Job Responsibilities:
Analyze, draft, and complete the required tax registrations for every jurisdiction and tax location.
Review payroll transmission-related tax files and transfers on a regular basis.
Keep an eye out for and take care of tax notices, errors, and inconsistencies; if issues are discovered, work with vendors to resolve them.
Contribute to the ongoing review and audit of employee tax records
Maintain a regular reconciliation of all pertinent taxes and adjustments.
As a subject matter expert (SME), investigate and resolve various tax-related issues.
Mentor other staff members if necessary.
When necessary, provide assistance and/or backup to the Senior Payroll Tax Coordinators.
Other task may be assigned by immediate superior
Recruitment Process: (Online Interview)
Initial Interview
Second Interview
Final Interview
Job Offer
Job Type: Full-time
Pay: Php40, Php100,000.00 per month
Work Location: In person
Global HR Manager, Remote
Posted today
Job Viewed
Job Description
Posted on:
September 12, 2025
Pasig City
Job SummaryKDCI Outsourcing is seeking a highly experienced Global HR Manager to oversee and manage end-to-end HR processes across multiple global locations. This is a senior role, not administrative in nature, requiring strategic HR leadership, deep compliance knowledge, and the ability to cultivate a cohesive and compliant global HR structure. The scope includes talent acquisition, onboarding, policy development, employee relations, and advisory responsibilities across the US, UK, Malta, and Australia.
Key Responsibilities- Lead talent acquisition, onboarding, and offboarding processes across multiple countries.
- Develop and implement HR policies compliant with labor laws in the US, UK, Malta, and Australia.
- Manage employee relations, providing effective strategies for resolving complex HR issues.
- Support performance management systems, training initiatives, and employee development programs.
- Serve as the key HR advisor to leadership, offering insights on organizational structure, compliance, and cultural alignment.
- Promote employee engagement and foster a cohesive global culture.
- 5+ years of senior HR experience, preferably in multinational or global teams.
- Deep understanding of labor laws and compliance frameworks in the US, UK, Malta, and Australia.
- Proven experience in international HR strategy, organizational development, and employee engagement.
- Strong communication, conflict resolution, and cultural awareness skills.
- Fully self-directed with the ability to act as both advisor and implementer.
Employment Code: C
Benefits
Medical & Dental Plan
SSS, Philhealth, and HDMF
Paid Sick Leave
Paid Emergency Leave
Convertible Vacation Leave
Maternity/Paternity Leave
Annual Performance Evaluation
Work From Home / Online Jobs: Employees may occasionally be asked to report onsite if the need arises.
Performance-based Bonuses
Overtime Pay
Holiday Pay
Night Differential
Referral Incentive Program
Company-sponsored Trainings
Monthly Food Party
Annual Performance Evaluation
Company-sponsored Trainings
Convertible Vacation Leave
Holiday Pay
Maternity/Paternity Leave
Medical & Dental Plan
Monthly Food Party
Night Differential
Overtime Pay
Paid Emergency Leave
Paid Sick Leave
Performance-based Bonuses
Referral Incentive Program
SSS, Philhealth, and HDMF
Global HR Process and Application Professional
Posted today
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Job Description
Join our team
We are now looking for a Global HR Process & Application Professional to join our team. Do you enjoy working in an international environment and ensuring excellent user experience? Would you like to be a part of our Global Center of Excellence within Human Resources? Are you a team player that goes that extra mile to get a good delivery while daring to think new? Then you might be our new colleague
We have an agile culture, working together to inspire each other, achieve goals and to continuously improve. By joining our team you can expect an atmosphere of creativity, innovation and workplace diversity. You will be a part of a group of skilled, committed, and helpful colleagues who all take pride to help customers optimize and live by our core values: Collaboration, Commitment, and Innovation. We work in a global environment with over 113 different nationalities
Purpose of role
The Global Center of Excellence HR works with ensuring an excellent user experience for Epiroc employees in core HR applications through innovative and flexible system solutions and a rapid, outstanding service and support. Empower a digitalized, proactive, and automized way of working.
Together with colleagues specialized in different areas, you will maximize the business by being knowledgeable in our core global HR applications including Big Data, automation and integrations Our mission is to deliver excellent service for all employees within Epiroc.
As a Global HR System Professional and in close collaboration with the team, you will be responsible for:
- Be an ambassador for the global HR applications such as SuccessFactors, Service Now, Power BI etc. and the first point of contact for users
- Together with Global HR Process & Application Specialists, drive digitalization and automation to meet roadmaps and business strategies.
- Make analyses and observations about the incidents area and nature, to propose changes in applications and processes to trigger actions, improvements and other measures
- Work close with Global HR Analyst and Global HR Process & Application Specialist to develop training material to reduce number of tickets and to support onboarding of new HR colleagues.
- Create manuals, learning activities and/or videos to empower organizations proactively to get the most value out of the global HR applications.
- Answer incoming tickets to Service Now in a professional and timely manner
- Test new features
- Continuously contributing to process improvement and to developing the offer and service to maximize the value and increase business performance
Be a role-model for data-driven ways of working
Are you our new colleague?
Apart from enjoying all aspects of collaboration together with a diverse team, you are a proactive problem-solver, can prioritize tasks and meet conflicting deadlines. You are committed to deliver excellent service with a mindset a "can-do" attitude. The role requires strong communication skills both verbally and written. Accustomed to working out solutions independently. Other important requirements are:
- Bachelor's degree required in relevant area, such as Human Resources Management, Business Administration or similar.
- Experience of working with a cloud-based HR systems and experience of handling a ticketing system. It is meritorious if you have worked with SuccessFactors
- Minimum 2 years' experience in a similar role
- Fluency in English is a key requirement, mastery one or more languages is highly desirable
- Knowledgeable and interested in systems and reporting
- Knowledge and experience of HR processes and reporting tools
Location and Travel
This position will be based in
During normal circumstances, travel may occur for this position.
Epiroc
Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction equipment, and provides world-class service and consumables. It is headquartered in Stockholm, Sweden and has its manufacturing facilities in Sweden, United States, Canada, Australia, China, India, Japan and Germany.
Global HR Shared Services Associate Analyst
Posted today
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Job Description
Job Req ID
50021
Work Type
Hybrid
Department
Human Resources
What you'll do:
Location: Eaton's Corporate business, based in Tanauan, Batangas
The primary responsibility of this role is to ensure the smooth operation and maintenance of the Human Resource Management System (HRMS) along with other systems managed by the Workforce Administration team. As the initial point of contact for a globally distributed workforce, this position plays a crucial role in providing escalation support to HR users.
Key Responsibilities:
1. HRMS Maintenance: Regularly update and troubleshoot the HRMS to ensure it functions efficiently and meets the needs of the organization.
2. System Support: Manage and support additional systems utilized by the Workforce Admin team, ensuring they are integrated and operating seamlessly.
3. User Assistance: Serve as the first point of contact for HR-related inquiries from employees across various geographical locations, offering timely and effective support.
4. Escalation Management: Handle complex issues that require escalation, providing advanced support to HR users and ensuring their concerns are resolved promptly.
Importance of the Role:
This position is crucial for maintaining the functionality and efficiency of HR systems, which are essential for managing various HR processes such as employee data, payroll, and talent management. By providing robust support and addressing escalated issues, the role ensures that HR operations run smoothly, contributing to the overall productivity and effectiveness of the organization. Additionally, the role's involvement in process improvement and training helps drive continuous enhancement of HR practices and user proficiency.
Essential Responsibilities:
Customer Support in HR Systems (90% of time):
- Provide escalated support to end users: Act as the primary contact for resolving complex issues that end users encounter, ensuring timely and effective solutions.
- Process Tier 2 data corrections and mass data uploads: Handle advanced data correction tasks and manage large-scale data uploads to maintain data integrity and accuracy.
- Review and monitor interface error reports: Regularly check error reports generated by system interfaces to identify and rectify issues, ensuring seamless data flow between systems.
- Manage a high volume of requests from global users via the case management system: Efficiently handle numerous support requests from employees worldwide, utilizing the case management system to track and resolve issues.
- Respond to "how-to" questions, special requests, issue research/resolution, and required activities related to HRMS, Payroll, Eaton University, Success Factor, E-star, and Talenthub: Provide detailed responses to user inquiries, conduct thorough research to resolve issues, and perform necessary activities across various HR systems.
- Coordinate with Centers of Excellence (COEs) and third parties for case resolution: Collaborate with specialized teams and external partners to ensure comprehensive resolution of complex cases.
Process Improvement (5% of time):
- Recommend process and customer service improvements to leadership: Analyze current processes and customer service practices and propose enhancements to improve efficiency and user satisfaction.
Training (5% of time):
- Train end users on new processes and functionalities: Educate employees on new system features and processes to ensure they can effectively utilize the tools available.
- Train new system users: Provide training to new employees on how to use HR systems, ensuring they are equipped with the necessary knowledge to perform their roles.
Basic Qualifications (Including Educational Requirements):
- Bachelor's degree: A foundational educational requirement that ensures the candidate has a broad understanding of relevant concepts and skills.
- 5 years of experience in HRIS, IT, or as an HR generalist or specialist: Extensive experience in Human Resource Information Systems (HRIS), Information Technology (IT), or HR roles, demonstrating a strong background in managing HR systems and processes.
- 1 year of experience in data analysis: Proficiency in analyzing data to identify trends, issues, and opportunities for improvement, ensuring accurate and insightful decision-making.
- 1 year of experience in process documentation: Ability to document processes clearly and comprehensively, which is essential for maintaining consistency and training purposes.
- 1 year of experience in systems training and documentation: Experience in training users on system functionalities and documenting procedures, ensuring users are well-equipped to utilize HR systems effectively.
- Experience interfacing with HR and IT professionals at all levels, as well as business customers: Strong interpersonal skills to collaborate with HR and IT teams, and communicate effectively with business customers, ensuring smooth interactions and support.
- Advanced proficiency in Excel operations: Expertise in using Excel for data manipulation, analysis, and reporting, which is crucial for managing HR data efficiently.
- Excellent interpersonal relationship-building and teamwork skills: Ability to build strong relationships and work collaboratively within a global team environment, fostering a positive and productive workplace.
- Demonstrated customer service skills: Proven ability to provide exceptional support and service to customers, ensuring their needs are met promptly and effectively.
- Excellent communication skills (oral and written): Ability to communicate clearly and effectively, both verbally and in writing, including providing detailed assistance to customers and team members, and documenting processes accurately.
- Ability to communicate customer issues/requirements to technical personnel and convey technical information to customers in an easily understandable manner: Skill in translating customer needs into technical requirements and explaining technical details in a user-friendly manner.
- Strong analytical skills for complex problem-solving and analysis of business processes and systems: Capability to analyze and solve complex problems and evaluate business processes and systems for improvements.
- Ability to coordinate and prioritize multiple, often complex tasks: Competence in managing and prioritizing various tasks to ensure effective recordkeeping, reporting, and compliance.
- Proactive in identifying problems and driving continuous improvement, with a focus on data integrity: Initiative in recognizing issues and implementing improvements, particularly in maintaining accurate and reliable data.
- Demonstrated ability to work under pressure and meet deadlines: Proven track record of performing effectively in high-pressure situations and adhering to deadlines.
- Language proficiency in regions where required to support the customer population: Ability to communicate in languages necessary to support diverse customer populations, enhancing service quality.
- Willingness to work night shifts: Flexibility to work night shifts as required, ensuring continuous support for global operations.
About Us
Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we're helping to solve the world's most urgent power management challenges and building a more sustainable society for people today and generations to come.
Founded in 1911, Eaton has continuously evolved to meet the changing and expanding needs of our stakeholders. With revenues of nearly $25 billion in 2024, the company serves customers in more than 160 countries. For more information, visit Follow us on LinkedIn.
Our commitment to Inclusion & Diversity and Sustainability
We are powered by our vision, driven by strategy, guided by our aspirational goals and committed to doing business right. We believe diversity is our strength and diverse thinking powers innovation and growth. In our second annual Global Inclusion and Diversity Transparency Report, we look at the progress we've made in our journey and the work that's still left to do. Our latest sustainability report features our progress toward our 2030 Sustainability Goals, which include science-based greenhouse gas reduction targets and our commitment to become carbon neutral by 2030.
Recent Awards: Honored to be recognized
- World's most admired companies, Forbes
Best Place to work for LGBTQ Equality, HRC
Top 100 Global Most Loved Workplaces, Newsweek
- World's Most Ethical Companies, Ethisphere
Global HR Process and Application Professional
Posted today
Job Viewed
Job Description
Join our team
We are now looking for a Global HR Process & Application Professional to join our team. Do you enjoy working in an international environment and ensuring excellent user experience? Would you like to be a part of our Global Center of Excellence within Human Resources? Are you a team player that goes that extra mile to get a good delivery while daring to think new? Then you might be our new colleague
We have an agile culture, working together to inspire each other, achieve goals and to continuously improve. By joining our team you can expect an atmosphere of creativity, innovation and workplace diversity. You will be a part of a group of skilled, committed, and helpful colleagues who all take pride to help customers optimize and live by our core values: Collaboration, Commitment, and Innovation. We work in a global environment with over 113 different nationalities
Purpose of role
The Global Center of Excellence HR works with ensuring an excellent user experience for Epiroc employees in core HR applications through innovative and flexible system solutions and a rapid, outstanding service and support. Empower a digitalized, proactive, and automized way of working.
Together with colleagues specialized in different areas, you will maximize the business by being knowledgeable in our core global HR applications including Big Data, automation and integrations Our mission is to deliver excellent service for all employees within Epiroc.
As a Global HR System Professional and in close collaboration with the team, you will be responsible for:
- Be an ambassador for the global HR applications such as SuccessFactors, Service Now, Power BI etc. and the first point of contact for users
- Together with Global HR Process & Application Specialists, drive digitalization and automation to meet roadmaps and business strategies.
- Make analyses and observations about the incidents area and nature, to propose changes in applications and processes to trigger actions, improvements and other measures
- Work close with Global HR Analyst and Global HR Process & Application Specialist to develop training material to reduce number of tickets and to support onboarding of new HR colleagues.
- Create manuals, learning activities and/or videos to empower organizations proactively to get the most value out of the global HR applications.
- Answer incoming tickets to Service Now in a professional and timely manner
- Test new features
- Continuously contributing to process improvement and to developing the offer and service to maximize the value and increase business performance
- Be a role-model for data-driven ways of working
Are you our new colleague?
Apart from enjoying all aspects of collaboration together with a diverse team, you are a proactive problem-solver, can prioritize tasks and meet conflicting deadlines. You are committed to deliver excellent service with a mindset a "can-do" attitude. The role requires strong communication skills both verbally and written. Accustomed to working out solutions independently. Other important requirements are:
- Bachelor's degree required in relevant area, such as Human Resources Management, Business Administration or similar.
- Experience of working with a cloud-based HR systems and experience of handling a ticketing system. It is meritorious if you have worked with SuccessFactors
- Minimum 2 years' experience in a similar role
- Fluency in English is a key requirement, mastery one or more languages is highly desirable
- Knowledgeable and interested in systems and reporting
- Knowledge and experience of HR processes and reporting tools
Location and Travel
This position will be based in
During normal circumstances, travel may occur for this position.
Epiroc
Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction equipment, and provides world-class service and consumables. It is headquartered in Stockholm, Sweden and has its manufacturing facilities in Sweden, United States, Canada, Australia, China, India, Japan and Germany.
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Global HR Process and Application Professional
Posted today
Job Viewed
Job Description
Join our team
We are now looking for a Global HR Process & Application Professional to join our team. Do you enjoy working in an international environment and ensuring excellent user experience? Would you like to be a part of our Global Center of Excellence within Human Resources? Are you a team player that goes that extra mile to get a good delivery while daring to think new? Then you might be our new colleague
We have an agile culture, working together to inspire each other, achieve goals and to continuously improve. By joining our team you can expect an atmosphere of creativity, innovation and workplace diversity. You will be a part of a group of skilled, committed, and helpful colleagues who all take pride to help customers optimize and live by our core values: Collaboration, Commitment, and Innovation. We work in a global environment with over 113 different nationalities
Purpose of roleThe Global Center of Excellence HR works with ensuring an excellent user experience for Epiroc employees in core HR applications through innovative and flexible system solutions and a rapid, outstanding service and support. Empower a digitalized, proactive, and automized way of working.
Together with colleagues specialized in different areas, you will maximize the business by being knowledgeable in our core global HR applications including Big Data, automation and integrations Our mission is to deliver excellent service for all employees within Epiroc.
As a Global HR System Professional and in close collaboration with the team, you will be responsible for:
- Be an ambassador for the global HR applications such as SuccessFactors, Service Now, Power BI etc. and the first point of contact for users
- Together with Global HR Process & Application Specialists, drive digitalization and automation to meet roadmaps and business strategies.
- Make analyses and observations about the incidents area and nature, to propose changes in applications and processes to trigger actions, improvements and other measures
- Work close with Global HR Analyst and Global HR Process & Application Specialist to develop training material to reduce number of tickets and to support onboarding of new HR colleagues.
- Create manuals, learning activities and/or videos to empower organizations proactively to get the most value out of the global HR applications.
- Answer incoming tickets to Service Now in a professional and timely manner
- Test new features
- Continuously contributing to process improvement and to developing the offer and service to maximize the value and increase business performance
- Be a role-model for data-driven ways of working
Are you our new colleague?
Apart from enjoying all aspects of collaboration together with a diverse team, you are a proactive problem-solver, can prioritize tasks and meet conflicting deadlines. You are committed to deliver excellent service with a mindset a "can-do" attitude. The role requires strong communication skills both verbally and written. Accustomed to working out solutions independently. Other important requirements are:
- Bachelor's degree required in relevant area, such as Human Resources Management, Business Administration or similar.
- Experience of working with a cloud-based HR systems and experience of handling a ticketing system. It is meritorious if you have worked with SuccessFactors
- Minimum 2 years' experience in a similar role
- Fluency in English is a key requirement, mastery one or more languages is highly desirable
- Knowledgeable and interested in systems and reporting
- Knowledge and experience of HR processes and reporting tools
Location and Travel
This position will be based in During normal circumstances, travel may occur for this position.
Epiroc
Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction equipment, and provides world-class service and consumables. It is headquartered in Stockholm, Sweden and has its manufacturing facilities in Sweden, United States, Canada, Australia, China, India, Japan and Germany.
Global HR Process and Application Professional
Posted today
Job Viewed
Job Description
The Global Center of Excellence HR works with ensuring an excellent user experience for Epiroc employees in core HR applications through innovative and flexible system solutions and a rapid, outstanding service and support. Empower a digitalized, proactive, and automized way of working.
Together with colleagues specialized in different areas, you will maximize the business by being knowledgeable in our core global HR applications including Big Data, automation and integrations Our mission is to deliver excellent service for all employees within Epiroc.
As a Global HR System Professional and in close collaboration with the team, you will be responsible for:
- Be an ambassador for the global HR applications such as SuccessFactors, Service Now, Power BI etc. and the first point of contact for users
- Together with Global HR Process & Application Specialists, drive digitalization and automation to meet roadmaps and business strategies.
- Make analyses and observations about the incidents area and nature, to propose changes in applications and processes to trigger actions, improvements and other measures
- Work close with Global HR Analyst and Global HR Process & Application Specialist to develop training material to reduce number of tickets and to support onboarding of new HR colleagues.
- Create manuals, learning activities and/or videos to empower organizations proactively to get the most value out of the global HR applications.
- Answer incoming tickets to Service Now in a professional and timely manner
- Test new features
- Continuously contributing to process improvement and to developing the offer and service to maximize the value and increase business performance
- Be a role-model for data-driven ways of working
Are you our new colleague?
Apart from enjoying all aspects of collaboration together with a diverse team, you are a proactive problem-solver, can prioritize tasks and meet conflicting deadlines. You are committed to deliver excellent service with a mindset a "can-do" attitude. The role requires strong communication skills both verbally and written. Accustomed to working out solutions independently. Other important requirements are:
- Bachelor's degree required in relevant area, such as Human Resources Management, Business Administration or similar.
- Experience of working with a cloud-based HR systems and experience of handling a ticketing system. It is meritorious if you have worked with SuccessFactors
- Minimum 2 years' experience in a similar role
- Fluency in English is a key requirement, mastery one or more languages is highly desirable
- Knowledgeable and interested in systems and reporting
- Knowledge and experience of HR processes and reporting tools
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Flexible schedule
- Flextime
- Health insurance
- Life insurance
- Promotion to permanent employee
- Transportation service provided
Work Location: In person
Global HR Data Management Reporting Analyst
Posted today
Job Viewed
Job Description
ING is looking for…
An additional Global HR Data Management Reporting Analyst
Job description
Global People Services is responsible to steer the transformation of the global HR organisation into a new operational model based on simplified standards ways of working and platforms. To support this transition, we are looking for a Data Management Reporting Analyst who will be supporting the Global People Services organisation in the delivery of management information and reporting tasks. The incumbent of the role will become a key person providing (senior) stakeholders with solutions and insights to help them taking better and fact based decisions.
We are looking for somebody who is not afraid of handling and analysing highly complex data. You are great at converting this data into relevant dashboards, and are able to deliver ad-hoc queries promptly and accurately. By presenting these findings effectively, you support stakeholders in important decision making on topics like recruitment, turnover, diversity, engagement and organizational structures. As you will be operating in a complex stakeholder enviro ment it's important you can prioritise information and insight needs. You are an energetic, motivating person who can work as part of multidisciplinary virtual teams and who can also work independently, think and act out of the box and take accountability.
Key responsibilities
- Design, construct and implement standard reporting solutions based on Workday and other HR applications, being able to create reports and provide insights to ad-hoc queries
- Provide advice on complex questions around reporting, dashboards and benchmarking, being able to reconcile data from multiple sources and considering the key aspects of data management (governance, protection, retention, quality, etc)
- Analyse supplier performance and prepare SLA reporting analysis, monitoring data quality in line with vendor agreements
- Manage and maintain standardized reporting catalogues and dashboards for specific audiences across ING, monitoring usage, evaluating value added and driving continuous improvements to the offered solutions.
- Act as a bridging point (when necessary) between GHR and key stakeholders, balancing the business needs versus technical constraints
Who we are looking for?
- You have a background and proven track record in Business Intelligence and/or advanced reporting, preferably in an international context
- You are ambitious and have willingness to drive change, the ability to challenge authority and speak up, and strong prioritisation and planning skills.
- You have outstanding conceptual/analytical skills
- You are results oriented and solution driven
Skills required
- You have experience managing Workday (reporting) and other HR standards applications.
- Your are skilled in Business Intelligence solutions (such as SAP-BO; Power BI or Cognos)
- You are familiar with human resources practices, processes and organizational structures;
- You have excellent consultancy skills and are able to craft findings and recommendations into the business language of your stakeholders;
- You are familiarised with Data management roles and responsibilities
- You are a great team player, able to actively engage your colleagues and stakeholders by sharing, giving and asking for help;
- You are fluent in English (speaking and writing);
What do we offer
Global HR is a challenging work environment with extensive, innovative developments with its close link to the HR unite program. Staff who want to grow along with us will be given plenty of opportunities for their own initiatives and development.
- Excellent terms
- Education & development
- A very challenging and international environment
Interested?
Apply directly online, click on Apply for this job. For further inquiries, please contact