5 Global Delivery jobs in the Philippines
Senior Manager, Global Learning Delivery
Posted today
Job Viewed
Job Description
No matter who you are, Pax8 is a place you can call home. We are growing globally, and are now expanding across Australia, New Zealand and Asia.
Culture is important to us, and at Pax8, it's business, and it
IS
personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best.
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
Position Summary
The Senior Manager, Global Learning Delivery is a strategic and experienced learning leader responsible for executing a global learning delivery strategy that supports Pax8's business priorities and workforce development needs. This role oversees a geographically distributed team of Facilitators & Coaches across multiple regions and ensures the successful execution of high-impact learning programs that drive business and leadership effectiveness by driving global consistency, regional relevance, and continuous improvement in learning delivery.
This role is based in Makati City, Metro Manila. Employees are expected to work from the office when required.
Essential Responsibilities (includes, but is not limited to):
- Lead and manage a geographically distributed team across EMEA, AMER, and APAC, with direct oversight of team members in the UK, US, and Australia.
- Execute a global learning delivery strategy that balances consistency with regional relevance.
- Oversee the planning and delivery of learning programs, ensuring operational excellence and learner engagement.
- Provide coaching and development to team members, enhancing facilitation capability and impact.
- Collaborate with Learning Experience Design to pilot and scale new learning experiences aligned with adult learning principles.
- Facilitate select programs as needed, including AI enablement, leadership development, onboarding, and team effectiveness.
- Monitor learning effectiveness using data and feedback, and drive continuous improvement.
- Partner with stakeholders across HR, Talent Management, and the business to align learning initiatives with strategic goals.
Ideal Skills, Experience, and Competencies:
- Essential: Direct experience managing facilitators or trainers in the UK, US, or Australia, with a strong understanding of regional delivery nuances and compliance.
- Global leadership experience, with a proven ability to lead distributed teams across time zones and cultures.
- Expertise in learning delivery, including facilitation across virtual, in-person, and hybrid formats, grounded in adult learning principles.
- Proficiency in learning technologies, such as LMS platforms and virtual classroom tools, with a focus on scalable, digital-first solutions.
- Strong communication and stakeholder management skills, with the ability to influence and collaborate across a global organisation.
- Adaptability and learning agility in fast-paced environments, with a track record of navigating change effectively.
- AI-curious mindset, with practical experience using AI tools in learning workflows and the ability to coach others in their use.
Why join Pax8?
At Pax8, we recognise that our greatest assets are our people. We're committed to supporting your professional and personal well-being, offering a comprehensive benefits package designed to empower your success:
- At Pax8, we want to support you in both work and play. Sometimes there isn't enough time for the latter, which is why Pax8 offers an additional 2 weeks of bonus leave every year AND YES, the 2 weeks are available from your first day
- In addition to the above, we offer all our employees Private Health Insurance. Beneficial for when life happens
- Unlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey
- Develop Your Expertise with Paid Certifications: Gain valuable industry-recognised certifications, fully funded by us, to enhance your skills and expand your professional capabilities.
- Connect and Contribute: We believe in building a strong community. Our donation matching program, DEI-B events, and employee resource groups create an inclusive environment to ensure everyone feels at home at Pax8.
About Us:
Pax8 is the leading value-added cloud-based SaaS marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world's favourite place to buy cloud products.
Equal Opportunities
Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.
Job Applicant Privacy Notice
Professional II, Global Service Delivery
Posted 17 days ago
Job Viewed
Job Description
Professional II, Global Service Delivery
Job Description
Job Description Summary
Imagine being able to partner with globaltechnology leaders in a company that cares about YOU - your professional growth, your success, and your community.
We are looking for a Program Manager to join our team. Today. We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.
The future team member is responsible for aligning our global programs, providing tactical production support to cross-regional and cross-functional projects, improving critical processes and interacting with the client/stakeholder to assess, identify, and solve for health risk drivers in order to achieve customer retention and expansion. May function as a tactical production project management role on mildly complex projects with a heavy focus on cross-functional collaboration, regional calibration, and process improvement through alignment, teamwork, organization, and data analysis.
Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!
**You Will:**
+ Partner with cross functional teams to assess and identify client health risk drivers, propose corrective action plans
+ Partner with cross functional teams to develop and maintain strategic
+ roadmaps to drive
+ customer retention and expansion
+ Plan and lead high-impact initiatives to improve scaled sales efficiency and
+ effectiveness
+ Continually assess operational risks and leverage the operational understanding of client/stakeholder processes to develop and implement corrective action plans globally
+ Build a culture of globally consistent best practices through continuous improvement by actively collecting feedback through various methods, evaluating efficiencies, and recommending changes to optimize sales delivery
+ Leverage strong interpersonal skills to establish trusted advisor relationships with clients
+ Acts as client champion and facilitate timely resolution of client issues, leveraging resources from across the company as needed
+ Lead expansion and efficiency projects including change requests
+ Oversee development and maintenance of knowledge assets to drive repeatability and rapid adoption of optimal processes
+ Seek counsel and guidance from higher level program managers. Receive guidance and mentorship on more complex projects/matters from higher level program managers and management
**You Have:**
+ Proficient experience managing mildly complex cross-functional projects and stakeholders, powered by data-driven insight. Complexity can vary based on several factors such as size, scope, number of geographies, variables or dynamics of customer and/or project
+ Self-motivated with a strong affinity for vision setting, strategic problem solving, and driving action
+ Developing persuasive written and verbal communication skills across diverse functions and teams
+ Proficient experience with process optimization, program management, customer support strategy, or quality assurance
+ 5 - 7 years of related experience to reflect skills and talent necessary for this role preferred (sales, presales, or sales training)
+ Competent decision-making, consensus building, and conflict management skills
+ Ability to work under pressure, highly adaptable, customer facing, and well organized
+ Excellent organizational skills with close attention to detail - Ability to prioritize initiatives to align with return on investment (ROI) and account impact
+ 2+ years in a Business Analyst, Solution Architect, Project Management, or Program Management role
**Our Benefits/Perks:**
+ Health Insurance with Dental Coverage for Employees
+ Bereavement Leave
+ Life Insurance
+ Group Personal Accident Program
+ Employee Assistance Program
+ Wellness Incentive Program
+ Learning and Development Programs
**Virtual First**
Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you can work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. Also, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director
Location:
PHL Makati City - Ayala North Exchange
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Talent Connect - Professional II, Global Service Delivery
Posted 17 days ago
Job Viewed
Job Description
Talent Connect - Professional II, Global Service Delivery
Job Description
Imagine being able to partner with globaltechnology leaders in a company that cares about YOU - your professional growth, your success, and your community.
We are looking for a Program Manager to join our team. Today. We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.
The future team member is responsible for aligning our global programs, providing tactical production support to cross-regional and cross-functional projects, improving critical processes and interacting with the client/stakeholder to assess, identify, and solve for health risk drivers in order to achieve customer retention and expansion. May function as a tactical production project management role on mildly complex projects with a heavy focus on cross-functional collaboration, regional calibration, and process improvement through alignment, teamwork, organization, and data analysis.
Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!
**You Will:**
+ Partner with cross functional teams to assess and identify client health risk drivers, propose corrective action plans
+ Partner with cross functional teams to develop and maintain strategic
+ roadmaps to drive
+ customer retention and expansion
+ Plan and lead high-impact initiatives to improve scaled sales efficiency and
+ effectiveness
+ Continually assess operational risks and leverage the operational understanding of client/stakeholder processes to develop and implement corrective action plans globally
+ Build a culture of globally consistent best practices through continuous improvement by actively collecting feedback through various methods, evaluating efficiencies, and recommending changes to optimize sales delivery
+ Leverage strong interpersonal skills to establish trusted advisor relationships with clients
+ Acts as client champion and facilitate timely resolution of client issues, leveraging resources from across the company as needed
+ Lead expansion and efficiency projects including change requests
+ Oversee development and maintenance of knowledge assets to drive repeatability and rapid adoption of optimal processes
+ Seek counsel and guidance from higher level program managers. Receive guidance and mentorship on more complex projects/matters from higher level program managers and management
**You Have:**
+ Proficient experience managing mildly complex cross-functional projects and stakeholders, powered by data-driven insight. Complexity can vary based on several factors such as size, scope, number of geographies, variables or dynamics of customer and/or project
+ Self-motivated with a strong affinity for vision setting, strategic problem solving, and driving action
+ Developing persuasive written and verbal communication skills across diverse functions and teams
+ Proficient experience with process optimization, program management, customer support strategy, or quality assurance
+ 5 - 7 years of related experience to reflect skills and talent necessary for this role preferred (sales, presales, or sales training)
+ Competent decision-making, consensus building, and conflict management skills
+ Ability to work under pressure, highly adaptable, customer facing, and well organized
+ Excellent organizational skills with close attention to detail - Ability to prioritize initiatives to align with return on investment (ROI) and account impact
+ 2+ years in a Business Analyst, Solution Architect, Project Management, or Program Management role
**Our Benefits/Perks:**
+ Health Insurance with Dental Coverage for Employees
+ Bereavement Leave
+ Life Insurance
+ Group Personal Accident Program
+ Employee Assistance Program
+ Wellness Incentive Program
+ Learning and Development Programs
**Virtual First**
Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you can work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. Also, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director
Location:
PHL Makati City - Ayala North Exchange
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
HR Service Delivery – Global Payroll Specialist
Posted today
Job Viewed
Job Description
We're looking for an experienced Global Payroll Specialist to join our HR Service Delivery team. In this role, you'll take the lead in ensuring accurate, timely payroll execution for both in-house and outsourced teams while driving process improvements and coaching a team of payroll professionals.
Key Responsibilities
• Lead payroll operations (90% supervisory, 10% processing).
• Serve as escalation point and backup to the Associate Manager/other leads.
• Provide coaching, monthly feedback, and performance reviews to direct reports.
• Oversee end-to-end payroll activities:
• Employee pay distribution
• Payroll audits and reporting
• General Ledger feed preparation
• Vendor/government reporting
• Gross-to-Net calculations
• Post-pay run activities
• Drive operational efficiency while meeting staffing and financial goals.
• Conduct quality assurance and guide team members (Career Levels 10–12).
Qualifications
• 5+ years of payroll processing experience.
• 3+ years in a supervisory/lead role.
• SAP experience required.
• Solid background in Global Payroll.
• Strong tenure (no frequent job-hopping).
• Must be a resident and eligible to work in the Philippines.
HR Service Delivery - Global Payroll Specialist
Posted 4 days ago
Job Viewed
Job Description
Morning Shift | Weekends Off
What You’ll Do:
• Lead and inspire a payroll team while still staying close to payroll processing.
• Be the go-to expert for escalations and act as a strong backup to leadership.
• Own end-to-end payroll processes — from salary crediting to reporting, audits, vendor data distribution, and post-payrun activities.
• Ensure accuracy in every gross-to-net calculation.
• Mentor and coach your team with regular feedback sessions.
• Drive continuous improvement to balance efficiency, staffing needs, and service quality.
What We’re Looking For
• 5+ years of payroll processing experience.
• 3+ years in a supervisory role.
• Proven experience in SAP Payroll.
• Hands-on Global Payroll experience.
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